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Job Purpose The role supports the effective implementation, management and development of HCUK’s Enterprise Risk Management and Enterprise Control and QA Assurance frameworks. This includes supporting business decision‑making, embedding governance and controls, monitoring risks across the organisation, and strengthening the company’s risk and control culture within an FCA‑regulated environment. Key Accountabilities 1. Strategic and Operational Risk Management Support the development, operation and enhancement of HCUK’s Enterprise Risk Management and Control Assurance frameworks. Assess, monitor, and report on risk and control performance across all business areas. Maintain risk, control, policy and QA registers. Embed the risk appetite and governance frameworks throughout the organisation. Identify, assess and test key controls; perform quality assurance and control testing activity. Drive forward the organisation’s risk and control culture. Support and deliver risk‑related and strategic projects. 2. Technical Knowledge Maintain up‑to‑date awareness of relevant FCA regulations, QA expectations, industry standards and best practice. Refine and improve risk policies, procedures, measures, KPIs and operational processes. Act as a SME on risk, controls, QA and assurance matters. 3. Communication and Reporting Produce high‑quality MI reporting suites, dashboards and committee documentation. Support committee and governance forums, including preparation of packs and minute‑taking. Maintain effective communication with HCUK departments, internal auditors, OEM partners, SCUK teams and Hyundai Capital Services. 4. Outsourced Oversight Support oversight, control testing and performance monitoring of outsourced activities and SCUK‑related processes. Review KPI and SLA performance where required. 5. Insight and Continuous improvement Contribute to ongoing effectiveness reviews of risk and control measures, processes and departmental performance. Recommend and support improvements to enhance governance, compliance and risk mitigation. 6. Risk, Conduct and Compliance Identify risks, incidents, breaches and control weaknesses. Support oversight of operational and conduct risk, ensuring alignment with FCA requirements and HCUK approach. 7. Responsible use of AI Use approved AI tools confidently and effectively to support delivery of role objectives, ensuring outputs are accurate, appropriate, explainable and compliant with company policies, data protection requirements, risk and compliance obligations, and any applicable guidance. Proactively maintain and develop AI competency relevant to the role, identifying opportunities to use AI safely and effectively to improve quality, efficiency and decision-making. 8. Other Deputise for Head of Enterprise Risk. Complete any other duties reasonably requested in line with the role and within the capability of the job holder. Key Competencies Planning: Able to develop operational and project‑level plans; strong organisational skills. Communication: Effective written and verbal communication; able to influence and present to senior stakeholders. Teamwork: Strong collaboration skills; able to establish strong working relationships with stakeholders, colleagues, and business partners. Analytical Skills: Ability to analyse data, processes and controls. Time Management: Able to prioritise across multiple workstreams. Required Experience and Expertise Given the scope of this position within an FCA-regulated environment, the job holder must have some relevant experience, with additional desirable experience set out below: Must-have experience Some experience in risk, controls, QA, assurance, governance or compliance within a regulated environment. Practical experience of working with business processes, controls, policies, procedures, reporting or management information. Comfortable engaging with stakeholders and supporting delivery across multiple workstreams. Desirable experience Experience in enterprise-wide risk, controls or QA roles within financial services, with automotive finance experience desirable. Knowledge of FCA compliance, conduct risk, Consumer Duty or treating customers fairly requirements. Experience with governance frameworks, policy management, control testing, risk mitigation or assurance activity. Understanding of operational processes, underwriting, sales channels, outsourcing oversight or financial controls. Has the appropriate level of education and preferably qualified or part-qualified or studying towards a recognised risk management qualification. Other Information HCUK employees are currently hybrid working [mixture of home \u002F office]. HCUK’s head office is in Reigate, Surrey. A minimum of two office days per week is required. The position may require domestic travel from time to time. The quickest way to apply for this role is by applying directly through our website: Careers | Join the Team | Hyundai Capital UK    Remuneration Package Starting salary of approximately £37,000 - £40,000 dependant on experience and expertise Eligible for annual bonus, based on company and individual performance 27 days annual leave, plus bank \u002Fpublic holidays, and option to take part in flexible holiday scheme Company pension with generous employer contributions  Eligible for a voluntary benefits allowance of £500 per annum payable as cash or otherwise used as a benefit available on the benefit suite Company-sponsored individual private medical insurance following a year’s continuous service Benefits to support you and those important to you, such as death in service benefit and income protection Voluntary healthcare benefits at discounted rates, including private medical insurance, dental insurance, healthcare cash plan and health Employee car scheme (through salary deductions)  Employee assistance programme Inclusive leave and family-friendly policies Flexible working opportunities Voluntary healthcare benefits available at discounted rates, including private medical insurance, dental insurance, healthcare cash plan and health assessments Employee car scheme (through salary deductions) Employee assistance programme Enhanced family-friendly and leave policies Flexible working opportunities Click here for more details of our company benefits. The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.",{"id":130,"slug":131,"title":132,"location":13,"raw_job_location_address_addressLocality":127,"raw_hiringOrganization_logo_url":13,"raw_description":133},64102,"hcuk-head-of-treasury-hyundai-capital-uk-limited","HCUK Head of Treasury","HCUK Head of Treasury Country: United Kingdom Background Hyundai Capital UK Ltd is a joint venture operating under Hyundai Finance, Kia Finance, and Genesis Finance brands, offering funding solutions to retailers and consumers. Job Purpose This role primarily involves establishing the Treasury-related framework that manages risks exposed in Treasury, setting Treasury strategy that supports through economic cycles, and managing core treasury activities including treasury planning, debt issuance and management of liquidity. Key Accountabilities General strategic Working with the Chief Finance Officer and Finance Director, lead the planning and development of HCUK’s treasury-related strategy with specific focus on: Define, coordinate &amp; implement treasury strategy including oversight of HCUK’s capital structure Funding strategy Liquidity and financial risk management Treasury controls relating to company policies and regulatory requirements (ex. Leverage guidance) Treasury deals and operations Manage key treasury-related matters, including: Ensuring appropriate liquidity is maintained Debt capital markets and all types of funding (e.g. Bank loan, Securitization) Treasury-related risk management Treasury planning and budgeting Provide effective planning and forecasting which includes: Managing an annual treasury plan outlining timings and high-level funding plan deliverables based on the strategic goals with senior management and delivering the plan in line with the prescribed timings Developing treasury-related forecasts and analysing the impact of financial markets on the performance of the company Review and Validation Responsible for review and validation activity, with specific focus on: Managing funding structure &amp; mix Review of actual Treasury performance versus budget Monitoring liquidity risks Managing hedge positions Validating monthly treasury closing relating to Cost of Funds Reporting Responsible for treasury management reporting, including: Regular reporting to shareholders which includes the monthly treasury dashboards for circulation to HCS and Hyundai Motor Group Key reporting areas relate to 6M coverage, Asset Liability Management (ALM) Index, Self-funding ratio, Capital ratio \u002F Debt leverage Early Warning Indicators \u002F Stress Testing \u002F Contingency Plan Ensure accuracy and timeliness of Investor reporting Other ad-hoc reports requested from the company or shareholders Committee Lead the preparation of committee materials and support the Chief Finance Officer, Finance Director and other senior management in managing treasury matters through Asset-Liability Committee (ALCO). People Development Sett clear objectives for direct reports and support effective performance management Ensure direct reports have appropriate training and support to carry out their roles effectively Encourage learning and create opportunities for professional development Risk and Compliance In line with the company’s risk and compliance statement of responsibility and objectives, identify and assess risks, incidents and breaches. Identify opportunities and provide suggestions within area of influence. Promote and embed risk and compliance awareness across the team. Ensure related actions are progressed within agreed timescales. Under the FCA’s Senior Managers and Certification Regime (SMCR), the Head of Treasury role is allocated as a Certified Person. Responsible use of AI Use approved AI tools confidently and effectively within the scope of the role and promote the responsible use of AI within your area of influence. Maintain and develop enhanced AI competency relevant to the role, support colleagues to understand appropriate AI use, and ensure team members have the required awareness, capability and guidance to use AI safely, ethically and in line with company policies, data protection requirements, risk and compliance obligations, and any applicable guidance. Identify opportunities to use AI to improve quality, efficiency and decision-making, ensuring appropriate human oversight and accountability are maintained. Other Carry out other reasonable duties as required from time to time Key Competencies Analytical Thinking: Able to break down complex tasks or problems into clear component parts, analyse information effectively and apply strong numerical judgement. Planning &amp; Organising: Able to develop strategic plans and detailed project or programme plans, follow procedures, maintain clear records, meet deadlines and prioritise work effectively. Influencing: Able to engage confidently and constructively with internal and external stakeholders to support mutually beneficial business outcomes. Teamwork: Works collaboratively with stakeholders, colleagues and business partners, maintaining a commercial perspective and building effective working relationships. Proactive Approach: Gathers and organises relevant information to support analysis, challenge and decision-making. Able to work effectively with appropriate autonomy and guidance. Communication: Able to communicate clearly in writing and verbally across all levels of the business, including with senior management. Managing Complexity: Able to manage multiple priorities effectively, work well under pressure, and quickly understand complex information to support sound decision-making. Required Experience and Expertise Given the scope of this position within an FCA regulated environment, the Certified Person’s status, combined with the related responsibilities, it is essential that the job holder has the following experience: Experience leading a Treasury team including: securitisation issuances, bond issuances, ALM, treasury planning, contingency funding planning, cost of funds management Sound and relevant experience within financial services Strong knowledge and relevant professional experience in debt capital markets and relevant regulations Experience in building, developing and maintaining effective internal and external partnerships and stakeholders Ability to build financial models and apply relevant Treasury knowledge Knowledge of Bloomberg Understands the customer landscape and promotes treating customers fairly principles Awareness and understanding of the wider business, economic and market environment in which HCUK operates Awareness and understanding of the regulatory requirements and expectations relevant to the role Able to take a long-term view and identify future opportunities and scenarios Excellent MS Office skills, especially Excel, and proven ability to produce high quality, accurate working documentation and presentations, including business case proposals and requirements, briefs and presentations Relevant Treasury\u002FAccountancy related qualification (e.g. ACA, CIMA, ACCA, CPA, CFA) or demonstrable equivalent treasury experience Relevant degree (e.g. Business Administration, Economics, Statistics, Mathematics, etc.), or demonstrable equivalent treasury experience Experience in the automotive finance industry preferred Other Information HCUK supports hybrid working [mixture of home \u002F office]. The usual place of work for this position is at HCUK’s head office in Reigate, Surrey. A minimum of two office days per week is required. Some international as well as domestic travel may be necessary from time to time. Remuneration Package £90,000 to £110,000 dependent on experience and expertise Eligibility for annual bonus, based on company and individual performance 30 days’ annual leave, plus bank\u002Fpublic holidays Company pension with generous employer contributions Cash car allowance of £6,000 Company-sponsored individual private medical insurance A range of protection benefits, including death in service benefit and income protection Voluntary healthcare benefits available at discounted rates, including private medical insurance, dental insurance, healthcare cash plan and health assessments Employee car scheme (through salary deductions) Employee assistance programme Enhanced family-friendly and leave policies Flexible working opportunities Click here for more details of our company benefits. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":135,"slug":136,"title":137,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":138},17699,"hcuk-information-security-assurance-analyst-hck-hyundai-capital-uk-limited","HCUK Information Security Assurance Analyst","HCUK Information Security Assurance Analyst Country: United Kingdom Company Background and Job Purpose Hyundai Capital Services UK Ltd (HCUK), a joint venture between Santander Consumer UK and Hyundai Capital Services Korea, operates under multiple finance brands providing funding solutions for retailers and consumers. The Information Security Assurance Analyst reports to the CISO, Head of Information Security &amp; IT and is tasked with supporting the effective operation, reporting, and evidencing of the company’s technology and information security controls and Information Security Management System (ISMS). Key Accountabilities 1. Information Security Maintain and improve the ISMS. Review and update ISMS policies, procedures, standards, and guidance. Coordinate internal ISMS reviews and audits. Facilitate supplier onboarding and conduct annual security assessments. Develop and deliver security awareness initiatives. Monitor security alerts and incidents, escalating when necessary. Prepare reports on security incidents, risks, and vulnerabilities. Schedule penetration tests and vulnerability scans, supporting remediation efforts. 2. Technology Analyse external vulnerability bulletins and coordinate remediation. Assist in evaluating cybersecurity tools. Use third-party assessment platforms for risk and compliance. Operate and improve the online ISMS platform. 3. Project Delivery Support Senior Information Security Analyst with project. Participate actively in project teams to implement security initiatives. 4. Framework Management &amp; Monitoring Monitor and maintain evidence of control effectiveness. Support audits by coordinating evidence collection. Evaluate controls and document nonconformities. Respond to audit findings ensuring timely remediation. 5. Stakeholder Engagement Build relationships with internal and external stakeholders to support security objectives. Collaborate with IT teams to prioritize and track remediation of vulnerabilities. 6. Communication and Reporting Produce clear reports on security activities and projects. Document and report incidents with root cause analysis. Generate ISMS reports using defined metrics for governance. Communicate risks effectively tailored to audience technical levels. 7. Insight and Continuous Improvement Support ongoing ISMS review and enhancement. Research and recommend new security tools and practices. Keep colleagues and managers informed of security issues and implications. 8. Risk and Compliance Assist in targeted information security risk assessments. Participate in risk meetings and prepare reports. Report risks, incidents, and breaches in line with policies. Key Competencies Documentation &amp; Attention to Detail: Ability to translate technical information into business-relevant language with strong accuracy. Communication: Excellent verbal and written skills for technical and non-technical audiences. Teamwork: Collaborative and professional in building strong working relationships. Time Management: Effective multitasking and independent work with minimal supervision. Influencing &amp; Negotiating: Builds trust and uses interpersonal skills to influence and build consensus. Problem Solving: Applies initiative and critical thinking with adaptability and curiosity. Key Expertise Understanding of information security principles, frameworks (e.g., ISO\u002FIEC 27001), and risk management. Familiarity with ISMS operations. Experience with third-party security assessment platforms and GRC tools is desirable. Exposure to vulnerability management and audit involvement is advantageous. Relevant education or professional qualifications in risk, compliance, or information security. Key Information, Benefits and Remuneration Hybrid working model with a minimum of two days per week at the Reigate, Surrey office. Occasional domestic travel may be required. Salary range between £40,000 - £45,000 depending on experience. Eligibility for an annual bonus of up to 15%. 25 days holiday plus bank holidays, with flexible holiday options and additional leave after five years. Company pension with generous contributions. Voluntary benefits allowance of £500 per annum. Family support benefits including death in service and income protection. Discounted voluntary healthcare benefits and company-sponsored private medical insurance after one year. Employee car scheme. Employee assistance program. Enhanced family-friendly policies and flexible working opportunities. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":140,"slug":141,"title":142,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":143},22002,"hcuk-crm-amp-retention-specialist-hyundai-amp-genesis-finance-hck-hyundai-capital-uk-limited","HCUK CRM & Retention Specialist – Hyundai & Genesis Finance","HCUK CRM &amp; Retention Specialist – Hyundai &amp; Genesis Finance Country: United Kingdom Background Hyundai Capital UK Ltd (HCUK) is a joint venture between Santander Consumer UK and Hyundai Capital Services (HCS) Korea, operating under Hyundai Finance, Genesis Finance, and Kia Finance brands. The company provides funding solutions to retailers and consumers. Job Purpose The CRM &amp; Retention Specialist reports to the CRM &amp; Retention Manager and supports the delivery of an integrated customer retention strategy, including data analysis and tactical initiatives to improve retention for HCUK, dealers, and Original Equipment Manufacturer (OEM) partners. Key Accountabilities 1. General Responsibilities Support the HCUK Marketing team to develop and optimise strategic and tactical initiatives to maximise customer renewals and retention. Align activities with OEM and Dealer partners. Utilise multiple communication methods and sales channels. 2. AI, Machine Learning &amp; Personalisation Collaborate with AI and machine learning agencies to analyse customers and refine propensity modelling. Monitor customer database trends such as data drift, migration and changing behaviours. Manage suppliers and data, converting outputs into actionable commercial insights. 3. Data Analytics &amp; Campaign Creation Work with OEM partners to analyse customer portfolios and identify tactical campaign opportunities. Lead campaign development, data selection, communication support, and deployment. 4. Marketing Communications Create integrated marketing campaign assets including artwork and copy. Ensure compliance with brand guidelines, advertising standards, and FCA regulations. Use multi-channel approaches such as eDM, SMS, letters, and call scripts. 5. CRM Lead Management Platform Support maintenance and development of the automotive CRM lead platform. Manage third-party suppliers, prioritise development work, allocate budgets, and oversee build, testing, and release of changes. 6. Measurement, Analysis &amp; KPIs Analyse data sources to measure renewals activity impact and success. Present findings internally and externally to drive future improvements and support campaign building. 7. Stakeholder Engagement Build strong working relationships and share best practices with stakeholders including HCUK, SCUK, HCS, OEM partners, dealers, suppliers, and agencies. 8. CRM Sales Support Provide proactive support to field-based sales teams with tools, reports, and information to enhance renewals and retention performance. 9. Risk &amp; Compliance Identify risks, incidents, and breaches in line with company policies and procedures. 10. Other Tasks Perform additional reasonable tasks to support the wider HCUK business. Key Competencies Planning: Develop coherent project and activity plans. Communication: Effective written and verbal communication with internal and external stakeholders. Teamwork: Strong relationship-building skills. Analysis &amp; Presentation: Use MS Excel for data interrogation and communicate insights clearly. Time Management: Prioritise and deliver activities within timeframes. Influencing and Negotiating: Engage stakeholders for mutually beneficial outcomes. Key Expertise Marketing experience including agency and third-party supplier management. Campaign creation, execution, and analysis. Data management and communication of insights. CRM system utilisation and management. Understanding of customer retention and industry best practices. Proficiency in MS Excel for data analysis. Ability to produce documentation and presentations such as business cases and briefs. Familiarity with legal, regulatory, and compliance issues related to customer data, including FCA’s 'treating customers fairly' code. Good understanding of the general market, business acumen, interpersonal skills, and confidence in dealing with senior management. Relevant marketing degree or equivalent qualification. Experience in Automotive or Financial Services sectors is advantageous but not mandatory. Other Information The role requires regular domestic travel to Hyundai Motors UK offices in Leatherhead, Surrey, and to third parties and suppliers. A full driving license is beneficial. HCUK employees follow a hybrid working model with a minimum of two days per week in the office. These two days will be a combination of time spent at our head office in Reigate, Surrey, and at the other sites mentioned above, depending on business needs. The fixed term contract position is available from late February \u002F early March 2026 and lasts 9-12months. Remuneration Package Salary range: £39,000 - £46,000 depending on expertise \u002F experience. Eligibility for an annual bonus up to 15% based on performance. 27 days holiday plus bank holidays with flexible holiday options. Generous company pension scheme. Voluntary benefits allowance of £500 per annum. Family support benefits including death in service and income protection. Discounted voluntary healthcare benefits (private medical, dental, health assessments). Company-sponsored private medical insurance after one year’s full service. Employee car scheme (through salary deductions). Employee assistance programme. Enhanced family-friendly policies. Hybrid working arrangements. To apply for this role please view this posting on our careers page: Careers | Join the Team | Hyundai Capital UK The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":145,"slug":146,"title":147,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":148},36499,"hcuk-digital-product-coordinator-hck-hyundai-capital-uk-limited","HCUK Digital Product Coordinator","HCUK Digital Product Coordinator Country: United Kingdom Background Hyundai Capital UK Ltd is a joint venture operating under Hyundai Finance, Kia Finance, and Genesis Finance brands, offering funding solutions to retailers and consumers. Job Purpose Reporting into the Digital Product Manager, the key purpose of the role is to support the delivery and ongoing management of the company’s digital point of sale (POS) system, that in turn supports Original Equipment Manufacturer (OEM) &amp; Dealer partners, customers and the wider HCUK business. The primary role of a Digital Coordinator is to plan, execute and document the testing of new applications, functionality, API integrations and small change requests prior to their launch into the live environment. Key Accountabilities POS System Delivery and Testing Work closely with the Digital &amp; Innovation Director, Digital Product Manager, Digital Product Specialists, and partner agencies to analyse requirements, design \u002F technical specifications to create comprehensive test scenarios, test objectives, acceptance criteria and timing plans. Execute agreed test scenarios within agreed timeframes, ensuring that all outcomes are fully documented, and where defects \u002F bugs \u002F errors are found, ensure these are escalated appropriately, and the relevant fix is identified. Coordinate and support releases into the live environment, ensuring readiness, appropriate approvals, and post-live QA are completed. Manage all Business As Usual (BAU) activities for the POS System, ensuring it remains accurate, up to date, and operates effectively. Own and coordinate quarterly BAU testing for the POS System and Finance API\u002FCalc integrations, ensuring activities are planned with the wider team, executed within agreed timelines, and fully documented. Support the Digital Support Desk, ensuring that all assigned tickets are responded to and managed to satisfactory resolution in line the agreed SLAs. Ad hoc support across other digital products will be required as needed. Planning and budgetary control Work with relevant stakeholders to plan, prioritise and manage multiple test activities to support on-time delivery of projects, in line with department budget. Technical Knowledge Develop and maintain a sound technical understanding of the POS System, related applications, relevant data sources, logic and Finance API\u002FCalc integrations. Stakeholder engagement Develop sound working relationships with internal and external stakeholders, especially digital agency partners, SCUK and OEMs. Act as a point of contact for business users, providing guidance, resolving issues and capturing feedback to support ongoing system improvements. Communication and Reporting Quickly and effectively identify any critical issues and drive appropriate decisions and actions. Accurately record testing results. Produce accurate and meaningful test reports and communicate outcomes to relevant stakeholders. Insight and continuous improvement Identify and implement improvements to existing processes, measures, and documentation as appropriate. Risk and Compliance In line with the company’s risk and compliance statement of responsibility and objectives, identify risks, incidents, and breaches, in accordance with company policies and department procedures. Change Request (CR) Process\u002FProject\u002FPlanning\u002FGovernance Work closely with the Digital Product Manager to manage the POS System CR backlog, ensuring that CRs are tracked from inception through to completion, while contributing to wider digital initiatives as required. Maintain the digital governance processes, ensuring all changes, testing activities, and releases follow defined standards, controls, and approval frameworks Other Carry out any other tasks from time to time as may reasonably be requested. Key Competencies Planning: Must be capable of developing coherent testing plans across multiple projects and prioritise delivery within shifting timeframes. Excellent time management and organisational skills, able to work proactively and work under own initiative. Communication: Must be capable of developing coherent testing plans across multiple projects and prioritise delivery within shifting timeframes. Excellent time management and organisational skills, able to work proactively and work under own initiative. Teamwork: Must be an excellent team player, able to establish strong working relationships with stakeholders, colleagues, and business partners, working independently as required. Time Management: Must display sound time management skills by delivering activity within prescribed timeframes through the effective prioritisation of actions across multiple projects and on-going programmes. Influencing and Negotiating Skills: Must be able to engage with internal and external stakeholders to reach mutually beneficial outcomes. Analytical problem-solving: Strong analytical and problem-solving skills, with the ability to drive issues through to resolution. Adaptability and resilience: Ability to work across multiple initiatives within a pressurised environment, adapting to shifting priorities and deadlines. Attention to detail: Excellent work ethic with high attention to detail, especially in reporting and documentation. Required Experience and Expertise The ideal candidate should have: Some experience of QA and testing in a previous role Strong working knowledge of Excel Understanding of project management lifecycle Ability to liaise on a technical level with business \u002F project owners and agency partners Familiarity with JIRA is desirable but not essential Previous exposure to or experience working in a role in the automotive sector is desirable but not essential Other Information This role is home-based with requirements to visit the Company’s Head Office in Reigate (generally 1 to 2 days per month) and visits to our OEMs, suppliers or dealers as required This position may require domestic travel from time to time The quickest way to apply for this role is by applying directly through our website: Careers | Join the Team | Hyundai Capital UK  Remuneration Package Competitive base salary depending upon expertise, range of £38,000 - £42,000 Eligibility for annual bonus, up to 15% 27 days holiday per annum plus bank holidays, with flexible holiday options and additional leave after five years. Company pension scheme with generous employer contributions. Voluntary benefits allowance of £500 per annum, payable as cash or benefits. Company-sponsored individual private medical insurance available after one year of service. Additional family, lifestyle and health-related benefits, including death in service, income protection, discounted voluntary healthcare plans, employee car scheme, employee assistance program, and enhanced family-friendly policies. In the year following your 1st years’ service, company sponsored individual private medical insurance. Click here for more details of our company benefits. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":150,"slug":151,"title":152,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":153},17700,"hcuk-network-development-manager-hck-hyundai-capital-uk-limited","HCUK Network Development Manager","HCUK Network Development Manager Country: United Kingdom Background and Job Purpose Hyundai Capital UK Ltd was established in 2012 to provide funding solutions for retailers and consumers. The Network Development Manager reports to the Sales Director for Hyundai Finance and is responsible for enhancing the dealer network’s performance across all brands by implementing strategic training, commercial initiatives, and aligning with OEM and internal sales strategies. The role also focuses on EV migration, compliance, and sales enablement to ensure consistent growth and regulatory adherence throughout the UK. Key Accountabilities 1. General Strategic Drive performance and growth across the UK dealer network in conjunction with Business Development Managers (BDMs). Identify performance gaps using KPIs such as finance penetration, used car sales, and customer retention. Design and implement tailored training programs regionally. Collaborate with regional BDMs to promote finance product adoption and network profitability. Support electric vehicle (EV) adoption and promote digital tools. Work with marketing and sales teams to enhance retention strategies and support dealers. 2. Planning Develop and execute quarterly and annual strategic and tactical plans aligned with commercial objectives, focusing on performance improvements and coordinating training initiatives. 3. Budgetary Control Manage budgets for training, dealer support, and campaigns, ensuring cost-effectiveness and compliance. Collaborate with finance and senior leadership to evaluate ROI and optimise resources. 4. Stakeholder Engagement Establish and maintain strong relationships with field teams, network partners, OEM training teams, and other stakeholders to ensure alignment and success of commercial initiatives. 5. People Development Support BDM development by providing tools, resources, and structured learning modules, while fostering continuous improvement and professional growth within the Commercial Department. 6. Business Development Develop understanding of support levels across accounts and implement strategies to optimise engagement and performance with supporting and non-supporting accounts. 7. Customer Retention Analyse retention KPIs, identify improvement areas, and collaborate with marketing and sales to enhance customer loyalty and repeat business. 8. Risk &amp; Compliance Ensure oversight of dealer activities focusing on compliance with FCA regulations and Consumer Duty requirements. Monitor sales processes, financial promotions, and adherence to legal and regulatory standards including data usage and advertising content. Key Competencies Planning: Ability to develop strategic and detailed project plans. Communication: Strong written and verbal skills for effective communication with stakeholders at all levels. Teamwork: Excellent team player with strong relationship-building skills. Time Management: Efficient prioritization and delivery of activities within set timeframes considering travel and logistics. Influencing &amp; Negotiating: Capable of engaging stakeholders to achieve mutually beneficial outcomes. Key Expertise Experience in captive motor financial services or motor manufacturer sales and marketing. Proven track record in exceeding sales targets and driving training and development programs. Strong negotiation and influencing skills at all organisational levels. Awareness of legal, regulatory, and compliance issues related to customer data and adherence to the ‘treating customer fairly’ code. Excellent time management and problem-solving abilities. Sound business acumen and interpersonal skills, comfortable engaging with senior management. Other Information The role is remote based with frequent UK travel, including regular overnight stays. A full, valid driving license is required. Remuneration and Benefits Salary range: £55,000 - £65,000 depending on expertise \u002F experience. Eligibility for an annual bonus up to 15% based on performance. Company car provided. 27 days holiday plus bank holidays with flexible holiday options. Generous company pension scheme. Voluntary benefits allowance of £500 per annum. Family support benefits including death in service and income protection. Discounted voluntary healthcare benefits (private medical, dental, health assessments). Company-sponsored private medical insurance after one year’s full service. Employee car scheme. Employee assistance programme. Enhanced family-friendly policies. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":155,"slug":156,"title":157,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":158},19600,"hcuk-service-desk-analyst-hck-hyundai-capital-uk-limited","HCUK Service Desk Analyst","HCUK Service Desk Analyst Country: United Kingdom Company Background Hyundai Capital Services UK Ltd operates under the Hyundai Finance, Kia Finance, and Genesis Finance brands, providing funding solutions to retailers and consumers. It is a joint venture between Santander Consumer UK and Hyundai Capital Services Korea, established in 2012. Job Purpose The Service Desk Analyst reports to the IT Manager and collaborates with the Senior IT Support Analyst and IT team to deliver first and second line IT support. Responsibilities include managing IT incidents, improving IT processes, supporting hybrid working arrangements, liaising with external IT and security providers, and assisting with IT projects and training. Key Accountabilities 1. User Support &amp; Incident Management Provide first and second line IT support via multiple communication channels. Log and manage IT incidents through the IT Service Desk. Troubleshoot device, application, and user access issues with a focus on customer satisfaction. 2. Identity, Access &amp; Device Management Manage asset and access lifecycle for users and devices, including onboarding\u002Foffboarding and permissions. Maintain accurate inventory and compliance with organisational standards. Administer security controls such as password resets, MFA\u002FSSO, and access reviews. Support compliance audits and provide necessary reporting. 3. Cloud &amp; Application Support Support Microsoft 365 suite (Teams, SharePoint, OneDrive, Outlook) and other critical business applications. Manage application access and integration for core and third-party SaaS platforms. Assist with cloud\u002FSaaS onboarding, troubleshooting, and hybrid\u002Fremote work solutions. Conduct testing of patches and updates to ensure stability. Support users with generative AI tools including troubleshooting and best practice guidance. 4. Email, Messaging &amp; Security Resolve issues related to email delivery, spam, phishing, and data loss prevention (DLP). Manage safe sender lists and email signature support. Collaborate with Information Security on alerts and educate users on security best practices. 5. Administration, Compliance, Reporting &amp; Process Improvement Support IT and Information Security departments with invoice processing and tracking. Assist with compliance and audit activities including asset and access reviews. Conduct quality assurance and internal audits to ensure policy and regulatory compliance. Generate reports on incidents, changes, and compliance. Identify recurring issues and contribute to process improvements and automation. 6. User Education, Documentation &amp; Stakeholder Engagement Create and maintain user guides and process documentation. Deliver end-user training and communicate effectively with users, vendors, and stakeholders. Build strong relationships to enhance service delivery and support business projects. 7. Insight and Continuous Improvement Support ongoing reviews to improve IT support processes and user experience. Proactively identify recurring issues and implement automation using tools like Power Automate. 8. Risk &amp; Compliance Identify risks, incidents, and breaches in line with company policies and procedures. Key Competencies Analytical Thinking to break down complex problems. Planning and Organising to follow procedures and meet deadlines. Teamwork to build strong working relationships. Proactive Nature and approach to process improvement and automation. Communication skills for documentation and training. Customer Focus to ensure user-focused, empathetic, and professional support, leading to high satisfaction. Key Knowledge &amp; Expertise Essential: Experience in IT support\u002Fservice desk operations, especially in hybrid or regulated environments. Proficiency with Microsoft 365 administration, Windows 10\u002F11, iOS, Android, and endpoint management tools (Intune, Entra ID\u002FAzure AD). Knowledge of ITSM platforms, networking fundamentals, and security tools (Defender, Mimecast, DLP, MFA). Support for cloud and SaaS applications, identity\u002Faccess\u002Fdevice management, email security, compliance, and audit requirements. Awareness of Microsoft Copilot and generative AI tools for user support. Desirable: Experience with scripting and automation (PowerShell, Power Automate). Support for cloud migrations or digital transformation. Experience with asset\u002Faccess reviews and regulatory documentation. Relevant IT qualifications (CompTIA A+, Microsoft certifications, ITIL Foundation). Familiarity with compliance and audit in regulated environments. Other Information The role offers hybrid working with typically four office days per week at the Reigate head office. Some domestic travel may be required. Remuneration and Benefits Annual salary range: £41,800 - £43,000. Eligibility for an annual bonus up to 15%. 27 days holiday plus bank holidays, with flexible holiday options and additional leave after five years. Company pension with generous employer contributions. £500 voluntary benefits allowance annually. Private medical insurance after one year. Additional benefits including death in service, income protection, voluntary healthcare, employee car scheme, employee assistance program, enhanced family policies, and flexible working options. To apply for this role, please follow this link to Hyundai Capital UK’s career’s website: Careers | Join the Team | Hyundai Capital UK The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.","https:\u002F\u002Fhyundaicapitalbank.eu","Europa-Allee 22","Frankfurt am Main","60327","Deutschland","CRR-Kreditinstitut, Kreditinstitut, SSM-Institut"]