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365",{"audit":130,"broking":130,"training":130,"referrals":130,"compliance":130,"consumer duty":130,"system testing":130,"fca requirements":130,"policy lifecycle":134,"quality assurance":130,"change initiatives":130,"delegated authority":130,"process improvement":130,"underwriting support":134,"insurance terminology":134,"policy administration":134,"underwriting principles":130,"agricultural fleet insurance":134,"motor personal lines insurance":134},4,[83,80,56,136,137,16,68,47,20,53,138,29,44,139,38,26,86,32,65],"Broking","Policy Administration","FCA Requirements","Audit",{"id":141,"slug":142,"title":143,"raw_title":115,"is_featured":116,"company":144,"raw_hiringOrganization_logo_url":115,"processed_city_gmaps":145,"processed_country_iso_code_gmaps":147,"processed_home_office":124,"processed_salary_min":125,"processed_salary_max":126,"processed_salary_currency":102,"processed_salary_source":127,"processed_working_hours":148,"processed_employment_types":11,"processed_it_skills":149,"processed_it_skills_labels":150,"processed_job_expertise_skills":154,"processed_job_expertise_skills_labels":155,"max_cpc":17,"actual_cpc":17},57946,"administrative-assistant-dcr","Administrative Assistant",{"name":118,"slug":119,"logo_url":115},[146],"Norwich",[123],[105],{"microsoft word":130,"microsoft excel":130,"microsoft powerpoint":130},[151,152,153],"Microsoft Word","Microsoft Excel","Microsoft PowerPoint",{"data entry":130,"debt chasing":130,"endorsements":130,"fca regulations":130,"policy issuance":130,"report generation":130,"insurance knowledge":8,"meeting coordination":130,"administrative support":134,"user acceptance testing":130},[156,35,157,74,62,158,41,77,50,59],"Policy Issuance","Debt Chasing","FCA Regulations",{"name":118,"slug":119,"logo_url":115,"id":160,"jobs":161,"description_de":115,"description_en":115,"industry":115,"headquarters_city":115,"headquarters_country_iso":115,"latitude":115,"longitude":115,"website_url":115,"raw_street":115,"raw_city":115,"raw_zip_code":115,"raw_country":115,"raw_legal_form":115,"raw_bafin_id":115,"raw_trade_names":115,"raw_permissions":115,"translations":115},4303,[162,165,171,177,182,187,190],{"id":112,"slug":113,"title":114,"location":115,"raw_job_location_address_addressLocality":163,"raw_hiringOrganization_logo_url":115,"raw_description":164},"Romford- St James House","About DUAL Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP. DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients. The Underwriting Technician delivers accurate, timely underwriting administration and responsive broker support across Personal Lines products. The role supports brokers, underwriters and internal teams by processing policy transactions, maintaining high-quality records and applying agreed underwriting procedures within delegated authority. The role contributes to strong broker service, compliant customer outcomes and efficient operational delivery, escalating matters outside authority or requiring technical judgement. Key accountabilities Policy administration and processing Process new business, renewals, mid-term adjustments, endorsements, cancellations and policy documentation accurately and within agreed service levels. Check policy information and supporting documentation for completeness, consistency and accuracy. Maintain clear and accurate records across relevant insurance and workflow systems. Identify errors, missing information or unusual features and take appropriate action or escalate. Broker support and service excellence Provide professional, clear and timely support to brokers by telephone, email and approved digital channels. Respond to queries regarding products, policy documentation, underwriting requirements and operational processes. Build effective broker relationships through ownership, reliability and high-quality service. Escalate complex, sensitive or technical matters promptly to the appropriate colleague or manager. Technical underwriting support Support underwriters by gathering information, preparing referrals and completing agreed underwriting administration. Apply underwriting guidelines, procedures and delegated authority consistently. Recognise underwriting anomalies, potential risk issues and policy discrepancies, escalating them appropriately. Support implementation of product, process and underwriting changes. Quality, risk and compliance Complete work in line with internal procedures, quality standards and control requirements. Maintain strong data quality and protect confidential business, broker and customer information. Operate in accordance with applicable FCA requirements, Consumer Duty expectations and company policies. Complete mandatory training and support quality assurance, audit and compliance activity when required. Continuous improvement and teamwork Identify practical opportunities to improve broker experience, accuracy, turnaround times and efficiency. Participate in process reviews, system testing, training and change initiatives. Share knowledge and good practice, supporting colleagues during workload peaks and operational change. Take ownership of personal development and build broader product and underwriting knowledge. Knowledge, skills and experience Essential Experience in Motor Personal Lines insurance and Agricultural Fleet. Underwriting support, broking, policy administration or a comparable regulated service environment. Good understanding of insurance terminology and the policy lifecycle. High attention to detail, with the ability to work accurately at pace. Strong written and verbal communication skills, including confident broker contact. Ability to prioritise work, meet deadlines and take ownership through to resolution. Competence using Microsoft 365 and the ability to learn insurance and workflow systems. Collaborative approach and willingness to seek guidance when a matter is outside authority. Desirable Experience of UK Motor or other Personal Lines insurance products. Experience working directly with insurance brokers. Understanding of underwriting principles, referrals and delegated authority. Cert CII, progress towards an insurance qualification, or willingness to study. Personal qualities and behaviours Broker and customer focused, with a commitment to fair outcomes. Professional, dependable and accountable. Curious and willing to build technical knowledge. Calm, resilient and organised in a fast-paced environment. Positive team contributor who communicates openly and respectfully. Proactive, solutions-focused and receptive to feedback. Development opportunities The role provides a foundation for broader technical authority and future progression, subject to capability, business need and available opportunities. Potential pathways may include Senior Underwriting Technician, Team Leader, technical underwriting, product or operational specialist roles. General responsibilities Act consistently with company values, policies and standards of conduct. Carry out other reasonable duties aligned to the nature and level of the role. Maintain confidentiality and comply with information security and data protection requirements. Support an inclusive working environment in which colleagues, brokers and customers are treated with dignity and respect. What do we offer in return? A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our culture: people first Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world. Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success. Diversity and inclusion At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect. We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.",{"id":166,"slug":167,"title":168,"location":115,"raw_job_location_address_addressLocality":169,"raw_hiringOrganization_logo_url":115,"raw_description":170},57838,"technical-claims-handler-dcr","Technical claims handler","Home - UK- England","Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work \u002F life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury. Main Responsibilities: Managing a caseload of complex personal injury claims in accordance with claims handling procedures and service levels. To assess indemnity, liability and quantum on claims, ensuring that each claim is investigated thoroughly with due regard given to the circumstances of an individual case. Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &\u002For any Court timetable. Attendance at trials and conferences with Counsel where appropriate. Adherence to and engagement with Reinsurers and all associated Large Loss procedures. Ensuring compliance with all regulatory requirements including Treating Customers Fairly. Pro-actively managing personal training and development requirements. To build strong working relationships with suppliers. To maintain a high degree of technical knowledge and to keep abreast of market and legal updates. Skills and Experience: Strong and current working knowledge of personal injury claims with a handling experience in serious injury, traumatic brain injury, serious spinal injuries and amputation. Strong technical knowledge and application of Discount Rate, extensive care claims and any other heads of claim applying to serious\u002Fcatastrophic injury claims. Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity. Sound knowledge of company products and policy wordings. Solid understanding of the Civil Procedure Rules and the Personal Injury Portal process. Knowledge of current, relevant Case Law. Good market knowledge and commercial awareness Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential. Personal Qualities: An excellent communicator, capable of influencing and asserting opinion at all levels. Excellent telephone, written, verbal communication and formal presentation skills. Exemplary planning and organisational skills. A high degree of drive and commitment and the ability to demonstrate a highly professional work ethic. Ability to manage and prioritise own workloads. Willingness to develop self and new skills. Ability to work with flexibility in a proactive claims environment. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.",{"id":172,"slug":173,"title":174,"location":115,"raw_job_location_address_addressLocality":175,"raw_hiringOrganization_logo_url":115,"raw_description":176},57897,"senior-technical-engineer-dcr","Senior Technical Engineer","London - One Creechurch Place","Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work \u002F life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Senior Technical Engineer – Microsoft Azure Role Type: Permanent circa. £80-90k plus benefits. Role Summary The Senior Technical Engineer is responsible for providing hands‑on technical leadership across the design, build, and delivery of enterprise‑scale solutions on the Microsoft Azure platform. This role combines deep technical expertise with leadership, architecture ownership, and close collaboration with product, delivery, and business stakeholders to ensure high‑quality, secure, and scalable solutions. Key Responsibilities Technical Leadership & Architecture Accountable for the end‑to‑end technical design of solutions built on Microsoft Azure, ensuring quality, scalability, resilience, security and adherence to the high-level architectural design. Define and govern technical standards, patterns, and best practices across cloud and application services. Act as the senior technical authority for Azure‑based solutions, providing guidance on design decisions and trade‑offs. Leverage AI responsibly throughout the delivery process and implementation of business solutions. Delivery & Engineering Lead and contribute to hands‑on development using technologies such as .NET \u002F C#, APIs, microservices, and Azure PaaS services. Lead and contribute to hands-on development of integration solutions using Logic Apps, Function components, Message Bus services, Event Grid services, and API Manager instances Oversee code quality through design reviews, code reviews, and continuous improvement of engineering standards. Troubleshoot complex production issues and drive root‑cause analysis and long‑term fixes. Azure & DevOps Design and implement solutions using core Azure services (e.g. App Services, Azure Functions, Azure SQL, Storage, Service Bus, Kubernetes). Design and implement solutions using Azure integration services (e.g. Logic Apps, Function components, Message Bus services, Event Grid services, and API Manager instances) Champion DevOps practices, including CI\u002FCD pipelines, automation, infrastructure‑as‑code, and release management using Azure DevOps or equivalent tooling. Ensure solutions comply with standards, security, compliance, and operational requirements. Leadership & Collaboration Provide technical leadership and mentoring to developers and engineers, supporting skills growth and career development. Work closely with Product Owners, Delivery Leads, Architects, and Business Stakeholders to translate requirements into effective technical solutions. Work with solution architects to provide feedback and implement the architectural solution. Support estimation, planning, and risk management from a technical perspective. Required Skills & Experience Core Experience Strong experience as a Technical Lead \u002F Senior Engineer delivering complex systems. Extensive hands‑on experience with Microsoft Azure cloud services. Strong background in .NET \u002F C# application development and API‑based architectures. Experience designing and implementing integrated services e.g. microservices and data integrations. Working knowledge of how-to best leverage Azure AI services for business solutions. Solid understanding of the Microsoft ecosystem for Copilot, AI agents and Power Platform integration. Cloud & Engineering Solid understanding of cloud architecture principles, security, networking, and performance. Experience with CI\u002FCD, automated testing, and DevOps pipelines. Familiarity with containerisation and orchestration (e.g. Docker, AKS) advantageous. Leadership & Communication Proven ability to lead technical teams and influence technical direction. Strong communication skills, able to explain complex technical concepts to non‑technical stakeholders. Pragmatic, delivery‑focused mindset with strong problem‑solving skills. Qualifications & Certifications Microsoft Azure Certifications desirable but not mandatory. What Success Looks Like High‑quality Azure integration solutions delivered to agreed standards. Clear technical direction and strong engineering discipline across teams. Improved reliability, scalability, and security of cloud platforms. Strong, capable engineers who are supported and mentored effectively. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.",{"id":178,"slug":179,"title":180,"location":115,"raw_job_location_address_addressLocality":175,"raw_hiringOrganization_logo_url":115,"raw_description":181},57900,"underwriter-construction-dcr","Underwriter - Construction","Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work \u002F life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Role Definition To develop strong business relationships for annual renewable contractors combined, annual contractors all risks and with scope to assist on single projects with brokers and service providers. You will be part of a dynamic team underwriting profitable business with new and existing accounts. Key Responsibilities \u002F Accountabilities Generate and underwrite annual renewable contractors combined business in accordance with the business plan and profile of target insurance business set by Dual Corporate Risks Limited, and in accordance with the binding authority granted to the company. To work with new and existing broker panel to forge relationships and trust through telephone, online and face to face interactions and increase the flow of new business activity. To identify business development opportunities with our broker partners for mutual benefit. To produce and maintain underwriting files for both internal and external viewing and to prepare for audit. To maintain accurate and timely Management Information, monitoring the development of the broker’s account including credit performance. Skills and abilities needed to perform role Highly engaging communicator with excellent interpersonal skills. Approachable and consistent. Strong ability to influence and negotiate with brokers, underwriters and service providers. Experience of managing broker relationships. Analytical and creative thinker in meeting underwriting needs whilst working in partnership with brokers. Self-motivated with ability to exercise independent judgement. Committed to learning and development. To work with confidence, embrace change, be inquisitive, resilient, imaginative and direct. Ability to work quickly, efficiently and methodically. Ability to communicate theories and ideas. Knowledge and Experience Experience in underwriting Construction risks - 3 years minimum Excellent relationship management skills Excellent verbal influencing and trading skills Taking initiative and being proactive within a team A positive \"can do attitude\" Progress towards professional insurance qualification Team player Desire to develop underwriting capabilities Compliance & Regulatory Responsibilities Remain compliant with FCA requirements at all times. To share ideas, best practice and other information within DUAL Oliva, especially where relevant to the relationship with brokers. What do we offer in return? A career that you define. At Dual UK, we value diversity. We’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Dual UK to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.",{"id":183,"slug":184,"title":185,"location":115,"raw_job_location_address_addressLocality":175,"raw_hiringOrganization_logo_url":115,"raw_description":186},57905,"underwriting-amp-data-manager-dcr","Underwriting & Data Manager","About DUAL Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP. DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients. Role overview Join DUAL UK as an Underwriting Performance & Data Manager and play a central role in driving data-led insights across our Commercial and Specialty insurance portfolios. This is a high-impact role that supports the strategic oversight of underwriting performance across 20+ business units, ensuring that growth, profitability, and operational excellence remain at the forefront of our business. As part of the central underwriting team, you will work closely with the trading underwriting teams, finance, actuarial and data teams to deliver robust reporting, insightful analysis, and actionable intelligence. Your work will directly support executive decision-making, capacity negotiations, and the continued evolution of our UK reporting suite. Role responsibilities Underwriting Performance Oversight • Monitor and analyse underwriting performance across all UK Commercial & Specialty business units, focusing on key metrics such as GWP, revenue, fees, and loss ratios. • Identify trends, variances, and areas of concern or opportunity across portfolios and product lines. • Support the development of UW performance KPIs (Submission metrics, rate, retention, exposure, volumes) to track underwriting effectiveness Reporting & MI Delivery • Lead the collation and production of monthly and quarterly performance packs for senior leadership and capacity providers. • Build and maintain dashboards and reporting tools that provide clear, timely, and actionable insights. • Collaborate with the UK and Group data teams to enhance the reporting suites and ensure alignment with strategic objectives. • Use data science techniques and AI tools to improve underwriting and operational efficiency, reduce manual reporting effort and identify emerging portfolio trends and risks Profit Commission & Capacity Support • Oversee the collection, tracking, and reconciliation of profit commissions across all delegated authority arrangements. • Support the preparation of performance data for capacity reviews, renewals, and negotiations. • Enhance binder and capacity oversight through, Premium income monitoring, threshold and exception reporting, performance tracking against binder limits and authorities Data Governance & Process Improvement • Work with data owners and system teams to ensure data quality, consistency, and completeness across underwriting systems. • Contribute to the documentation and refinement of reporting processes, controls, and methodologies. • Identify opportunities to automate and streamline performance reporting and analysis. Stakeholder Engagement • Act as a key point of contact for underwriting performance queries from internal stakeholders and capacity partners. • Liaise with Underwriters, Finance, Actuarial, and Group teams to ensure alignment on performance metrics and reporting outputs. • Present findings and insights to senior stakeholders in a clear and compelling manner. Key requirements • Strong analytical and reporting skills, with experience in underwriting or insurance performance analysis. • Proficiency in Excel (including pivot tables, lookups, and data visualisation); experience with BI tools (e.g. Power BI, Tableau). • Familiarity with insurance metrics such as GWP, earned premium, loss ratios, and commission structures. • Data science and AI background and working knowledge highly desirable • Experience working with policy administration systems and data warehouses. • Prior exposure to delegated authority or MGA environments is a plus. Behaviours & Attributes • Commercially aware, with a strong understanding of underwriting performance drivers. • Detail-oriented and methodical, with a commitment to data accuracy and integrity. • Confident communicator, able to present complex data in a clear and engaging way. • Proactive and collaborative, with a continuous improvement mindset. • Comfortable working in a fast-paced, evolving environment with multiple stakeholders. What do we offer in return? A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our culture: people first Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world. Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success. Diversity and inclusion At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect. We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.",{"id":141,"slug":142,"title":143,"location":115,"raw_job_location_address_addressLocality":188,"raw_hiringOrganization_logo_url":115,"raw_description":189},"Norwich - Upper King Street","About DUAL Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP. DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients. Role Definition Perform general administrative duties and provide support to the Underwriting team. Key Responsibilities \u002F Accountabilities Policy issuance, endorsements, correction of policy details, cancellation, debt chasing for the online platform and supporting the admin team with these functions for the internal underwriting system Assist external users with registration (including compliance checks), use of the external facing platform and general account management. Support the team on a day-to-day basis with organisation and management of the online mailbox, moving emails to the right mailbox where required. Support Head of Online with User Acceptance Testing of changes and fixes to the internal system and external facing platform. Raising tickets with the support team where issues are found and ensuring timely resolution. Liaise with finance and underwriters to solve accounting queries in a quick and efficient manner. Produce reports on an ad hoc basis for the data team. Assist in underwriters administration i.e. filing of correspondence, slips, proposal forms, etc General administrative duties including e-mail, answering the phone, taking messages, etc Coordinating between departments and operating units in resolving day-to-day administrative and operational problems. Scheduling and coordinating meetings, interviews, events and other similar activities where required. Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software). Completeness of client folders. Minimal errors in respect of data entry and policy issuance. Maintain spreadsheets and client folders. Skills and abilities needed to perform role Ability to work proactively, quickly and efficiently with a drive to provide excellent service internally and externally. A high level of numeracy and literacy. All round awareness of those aspects of the insurance industry that have a direct bearing on key responsibilities and accountabilities. Strong interpersonal and communication skills. Competent IT skills, including but not limited to Microsoft Word, Excel (Intermediate) and PowerPoint. Strong organisational and prioritisation skills with good planning\u002Ftime management skills to achieve tight deadlines\u002Ftargets. Methodical, accurate and strong attention to detail. Knowledge and Experience Basic technical knowledge of the detail of FCA regulations as they pertain to insurance intermediaries. Insurance background preferred but not required. Compliance & Regulatory Responsibilities To remain compliant with FCA requirements at all times. To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements\u002Frules, with regards to data protection, money laundering etc. To share ideas, best practice and other information within the team. Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements. Maintain accurate records and deal with correspondence appropriately. Professional Qualifications GCSE Maths and English (A*- C). A-levels preferred but not essential What do we offer in return? A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our culture: people first Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world. Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success. Diversity and inclusion At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect. We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.",{"id":191,"slug":192,"title":193,"location":115,"raw_job_location_address_addressLocality":194,"raw_hiringOrganization_logo_url":115,"raw_description":195},57988,"policy-management-assistant-dcr","Policy Management Assistant","West Wickham - IPP House","About DUAL Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP. DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients. Policy Management Assistant Role Purpose To provide high-quality operational, administrative, and technical support to the Head of Policy Management and wider team, ensuring accurate policy processing, effective review of underwriting documentation, efficient workflow management, and strong service to clients and stakeholders. The role supports the quality and integrity of policy records by identifying discrepancies, resolving system errors, and contributing to the smooth, compliant operation of the Policy Management function, while remaining adaptable to wider business needs. Key Responsibilities Portfolio Administration Support the administration of all IPP products, ensuring tasks are completed accurately, efficiently, and in line with internal procedures and service standards. Manage an individual caseload, prioritising work effectively to ensure timely and accurate processing of all tasks. Gather, validate, and record client and policy information, maintaining a high level of accuracy across all systems and documentation. Review underwriters’ risk reports and associated documentation to ensure information is complete, accurate, and aligned with policy records and business requirements. Identify, investigate, and correct errors noted within the policy management system, escalating issues where appropriate and helping to maintain data quality and audit integrity. Take ownership of issues encountered within the role, ensuring they are managed through to resolution rather than deferred, except in exceptional circumstances where escalation is necessary. Act as a central point of contact for TOBA-related alerts, ensuring relevant stakeholders are kept informed and underwriters are made aware of key updates. Client & Stakeholder Support Act as a first point of contact for enquiries from current and prospective clients by telephone or email, answering calls promptly and maintaining high customer service standards during office hours. Issue application forms and renewal documentation, and provide guidance on requirements. Coordinate renewal activities, including emailing, chasing, and collating completed forms for underwriter review. Resolve day-to-day queries efficiently, escalating more complex matters where appropriate and liaising with relevant departments to ensure timely resolution. Cross-Team & Stakeholder Support Provide ongoing support to key internal and external stakeholders, ensuring their requirements are met efficiently and professionally. Build and maintain strong working relationships across departments to support effective collaboration. Support other areas of the business during peak periods, staff absence, or holidays, and deputise for the Policy Management Manager when required to help maintain smooth departmental operations. Assist with the transfer of work between departments where required, ensuring continuity and service standards are maintained. Meet all KPIs and SLAs, with performance reviewed through monthly audits to identify gaps and support corrective action where needed. Adapt quickly to changing priorities and support wider team objectives as needed. Skills and Competencies Technical Skills Insurance Administration: Solid understanding of policy processing, underwriting support, and regulatory procedures. Data Accuracy & Record Management: Maintain precise, well-organised records across systems and documentation. Risk Report Review: Ability to review underwriters’ reports and identify discrepancies, omissions, or follow-up actions required. System Accuracy & Quality Control: Confident in identifying and correcting errors within the policy management system to support accurate reporting and compliance. KYC & Compliance Checks: Conduct KYC with internal and regulatory requirements. IT Proficiency: Competent with Microsoft Office, document management systems, and policy administration platforms, including advanced Excel skills. Communication & Customer Service Clear and professional communication with clients and stakeholders. Efficient handling of telephone and email enquiries. Ability to build and maintain strong working relationships across teams. Core Competencies Strong sense of ownership and accountability, taking responsibility for tasks and issues and seeing them through to completion and resolution. Sound judgement and decision-making skills, with the confidence to resolve matters independently and escalate only where necessary. High level of numerical skills, accuracy and attention to detail, supported by a strong focus on quality, compliance, and audit-ready record keeping. Effective forward planning and organisational skills, with the ability to prioritise workloads and consistently meet deadlines, KPIs, and SLAs. Resilient and adaptable approach, maintaining accuracy, professionalism, and service standards while managing changing priorities and operational demands. Clear, professional, and confident communication skills, with the ability to build strong working relationships with clients, colleagues, and stakeholders. Collaborative and flexible in supporting wider team objectives, while contributing to continuity of service and providing dependable support when additional cover is required. What do we offer in return? A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our culture: people first Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world. Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success. Diversity and inclusion At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect. We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve."]