At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Job Description Summary

As ServiceNow Developer you drive automation and improvement of enterprise service delivery by designing and implementing solutions within the ServiceNow platform. You will build and maintain the Business Request Catalogue, develop self-service portal widgets, and create reusable Script Includes to support client- and server-side functionality. Your focus will be on configuring ticketing systems and streamlining ordering processes, always leveraging out-of-the-box features where practical to ensure scalable, maintainable, and secure solutions. Through your contributions, you enable efficient, compliant service operations and enhance the end-user experience across key processes.

YOUR CHALLENGE

Design, develop, and maintain ServiceNow solutions focused on the Business Request Catalogue and ticketing systems based on case management
Develop user-friendly self-service portal components, including custom widgets and forms, to improve end-user experience
Create and optimise reusable server- and client-side scripts (e.g., Script Includes, Business Rules, Client Scripts) for process automation
Implement integrations to streamline onboarding and request processes
Prioritise out-of-the-box ServiceNow functionality to ensure sustainable, upgrade-safe solutions with minimal customisation
Collaborate with stakeholders to gather requirements, translate business needs into technical designs, and deliver fit-for-purpose solutions
Support testing, documentation, and deployment activities within agile release cycles, ensuring quality and compliance
Troubleshoot issues, conduct root cause analysis, and apply fixes in development, test, and production environments

YOUR PROFILE

Strong problem-solving skills with a focus on clean, efficient, and maintainable code
Commitment to following ITSM best practices and enterprise architecture principles
Ability to work independently and collaboratively within cross-functional teams
Attention to detail with a quality-first mindset, especially around security and scalability
Proactive approach to identifying process improvements and automation opportunities
Clear communication skills to engage with technical peers and non-technical stakeholders
Adherence to change and configuration management processes in a controlled environment
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
Proven hands-on experience with ServiceNow development (minimum 3 years preferred)
Solid understanding of JavaScript, Glide API, REST web services and streaming (Kafka)
Experience with Service Portal development, including widget creation and front-end customisations
Familiarity with ITIL processes and ServiceNow modules such as Incident, Request, and Case Management
Knowledge of integration patterns (e.g., MID Server, SOAP/REST APIs) and data migration techniques
ServiceNow Certified System Administrator (CSA); certification as Application Developer or Implementation Specialist is highly desirable
Awareness of security and compliance standards applicable to financial services environments

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The international reference in wealth management

Julius Baer is the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations. Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo.

Why join Julius Baer?

At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners.

Committed to your success

Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes. For more information visit www.juliusbaer.com or contact us via the Contact Form. For recruiting agents, please see the additional information here.

ServiceNow Developer 100% (f/m/d)