About the Job

As an IT Account Manager within the Allianz Global Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end-to-end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

What You Do

Deliver measurable improvements in AGN service perception (e.g. AES, NPS surveys)
Own customer relationship management with key OE stakeholders
Address customer requirements and escalations with AGN squads
Manage official customer communication on behalf of AGN
Align AGN strategy with customer priorities and vice versa
Drive AGN marketing and value proposition
Manage end-to-end AGN service lifecycle
Coordinate closely with global AGN squads
Manage AGN service KPIs, SLAs, and pricing discussions
Support risk, incident, and problem management

What You Bring

Technical background in IT network infrastructure at enterprise level
Knowledge and experience with the AGN service portfolio (desirable)
Technical certification in the field of networks (e.g. CISCO certifications) is a plus
Fluency in English and German (spoken and written) is required
Reliable with high precision and attention to detail
Strong teamwork skills with high resilience, self-organisation, and initiative
Excellent communication and relationship-building skills
Availability for international business travel
Basic AI knowledge and a genuine interest in leveraging AI tools and technologies

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

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