What you do

You work in the division Health & Benefits Claims Germany. We deal with processing of demanding health insurance cases in Germany and abroad. With a great deal of interest in medical matters in contact with customers, we enable professional processing. From the initial correspondence to the conclusion, including the examination of recourse options. We work in a specialized team and use a global network of providers, doctors and other experts.

Your key responsibilities:

Examination of insurance cover including pre-claims and premium check
Examination of entitlement to benefits in accordance with the terms and conditions of insurance
Assessment of medical facts and diagnoses
Settlement and payment of the service entitlement to our customersWritten correspondence with our customers;
Conducting customer-oriented telephone calls
Examination and assessment of recourse claims
Assumption of special tasks (by arrangement), e.g. examination and assessment of emergency call damage within the framework of an interface to the emergency call centre
Collaboration within the team and across other departments

What you bring:

Completed training as a social security clerk, health care clerk, medical assistant or comparable training ·
Experience in the use of MS Office and other IT systems
Very good knowledge of German language (C1) as well as good written and spoken English skills
Strong customer orientation
High motivation and willingness to learn
Communication and teamwork skills

Please note that the working schedule will be from Monday to Friday, standard working hours.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

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Claims Officer - Fluent German Speaker