IT Core Banking - Business Services (m/w/d) in Saarbrücken

Aufgaben

Part of the ODDO BHF Group IT Department, you will join the CORE BANKING IT team, which has built a complete back-office platform to create a unique internal tool to manage all business lines of the group, to support the European ambition of the Group.

Business Services

• Being the first point of contact for production topics for all users of the Core Banking platform & satellites applications managed by the team, whether they are developed internally or outsourced
• Tracking, managing and processing all incidents and problems in the central IT service management tool
• Responsibility for communication to the users and reconciliations with other IT teams (Email, Crisis calls, Post-Mortem)

Quality of Service:

• Definition, creation and control of all reports and key performance indicators to monitor the Quality of Service
• Continuous improvement of the Incident & Problem Management process to improve Quality of Service and reduce the Run-The-Bank in accordance with ODDO BHF Group 2024 guidelines.
• Involved in relevant committees as responsible of Quality of Service (communication, preparation)
• Participation to major Project GO-Lives (cutover phase)
• Contribute to Cyber-Security process managing IT Vulnerabilities with the relevant IT teams.