We are currently looking for a Solutions Architect (f/m/d) within the Core IT Services department, which provides IT infrastructure platform for the business.

You will be part of a global team responsible for IT Service Management & Integration (ITSM&I), collaborating with colleagues across Europe and Asia. The team focuses on the ownership, continuous improvement and execution of key IT processes, while managing the ITSM platform (ServiceNOW), supporting integration & oversight of service providers and the service transition of new applications.

This position will be based in Frankfurt.

What you will do

Own the end-to-end ServiceNow platform, including observability and event-management architecture, spanning ITSM, ITOM, ITAM, Security Operations and enterprise workflows; define and continuously evolve the platform vision, roadmap, architectural guardrails, and target state
Lead the evolution toward a cloud native, SaaS first, API driven ecosystem, integrating observability, monitoring, DevOps / DevSecOps, and enterprise tooling to improve automation and resilience
Drive AI, GenAI, and Agentic AI adoption, enabling predictive operations, autonomous remediation, intelligent service desks, knowledge automation, and end-to-end workflow orchestration, aligned with enterprise AI standards
Design and govern AI-enabled architecture, including data flows, integrations, security controls, explainability, and human-in-the-loop mechanisms to ensure responsible and auditable AI usage
Partner with Product Owners, Process Owners, Enterprise Architecture, and Cloud teams to industrialize AI use cases, embedding GenAI and agent-based capabilities into standard operating models rather than isolated pilots
Act as product-centric delivery leader, accountable for demand intake, backlog prioritization, high level solution design, and value driven execution using Agile-at-scale and OKR-based prioritization
Serve as architectural and delivery counterpart to external service providers and outsourcing partners, ensuring quality, accountability, and alignment with platform standards and operating models
Enable continuous service improvement by driving workflow optimization, automation, and simplification across Incident, Problem, Change, and Request processes
Lead stakeholder engagement across IT and business functions, including Enterprise Architecture, Security, Compliance, Finance, Procurement, and senior management
Ensure strong governance of the ServiceNow platform, covering testing, release management, documentation, standards, licensing, cost optimization, and KPI-driven value realization
Act as subject matter expert for audits and compliance, providing evidence, addressing findings, and supporting regulatory and internal assurance activities
Produce executive-level decision papers, status reporting, risk assessments, and recommendations to support strategic planning and investment decisions
Oversee ServiceNow licensing, consumption tracking, and cost optimization in collaboration with other teams

What you bring

Required:

Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience
8+ years in enterprise IT platforms, IT service management, or digital operations
5+ years of hands-on experience architecting and operating the ServiceNow platform
Strong expertise in ServiceNow architecture and workflow design, project management, including ITSM processes, automation, integrations, and event driven patterns
Proven experience integrating ServiceNow with observability, DevOps / DevSecOps, cloud platforms, and API-based toolchains
Demonstrated experience with AI engineering and AI-enabled service management, including:
- GenAI-powered workflows (e.g. virtual agents, intelligent routing, knowledge automation)
- Predictive and AI-assisted workflows and automation in operations
Practical exposure to Agentic AI, such as autonomous or semi-autonomous agents for remediation or workflow execution, including governance and human-in-the-loop controls
ServiceNow Certified Technical Architect (CTA), validating enterprise-scale ServiceNow platform architecture, governance, integrations, and operating model design
ServiceNow AI / Generative AI platform expertise or certification (e.g. Now Assist, ServiceNow AI Platform, AI Control Tower), demonstrating hands-on experience designing and governing GenAI and workflow-embedded AI capabilities at enterprise scale
Working knowledge of ServiceNow CSDM at an architectural level, enabling consistent service and workflow design across the ServiceNow platform
Experience defining platform roadmaps, architectural guardrails, and reference patterns
Strong ability to translate architectural and AI decisions into business value and executive-level communication
Experience working with external service providers and managed-service partners
Experience working in global, multicultural teams
Fluency in English both written and spoken; German is a plus

Preferred:

ServiceNow experience and certifications in ITOM, AIOps, Security Operations, Integration Hub or others
Certifications or hands-on experience in AI engineering, GenAI, cloud AI services, or Responsible AI
ITIL certification with practical workflow experience
Certifications or proven expertise in leading observability and monitoring platforms (e.g. Datadog, Dynatrace, Prometheus/Grafana), supporting event-driven integrations, AIOps, and closed loop automation with ServiceNow
Certification or advanced practical experience with enterprise work management and DevOps tooling (e.g. Atlassian Jira), enabling seamless workflow integration across ITSM, DevOps, and product teams
Enterprise AI / Agentic AI architecture certification (e.g. Microsoft Certified: Agentic AI Business Solutions Architect or equivalent), indicating capability to design autonomous, multi-agent, and governed AI solutions integrated across cloud, platform, and enterprise tooling
Experience in regulated environments (e.g. financial services) and familiarity with DORA, VAIT, KAIT

What we offer

We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
Securing your future: Access to company pension/savings plans
Family support (relocation/ childcare facilities)
Company share purchasing plan
Mental health and wellbeing programs
Mobility solutions (Jobrad bike leasing, subvention Jobticket)
Career opportunities within the entire Allianz Group
Self-guided learning & development
Volunteering time
… and so much more!

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