Client Service Executive Middle East

Stellenbeschreibung: For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Responsibilities

• Act as the primary support partner to Relationship Managers (RMs) for day-to-day client servicing activities.
• Manage and respond to client and RM requests related to account maintenance, documentation, balances, statements, products and services.
• Support new account openings by preparing and reviewing complete client documentation packs for onboarding.
• Coordinate with CLM, AFC, KYC, Onboarding and other control functions to ensure timely completion of client requirements.
• Monitor and resolve documentation deficiencies and regulatory requirements to support risk and compliance standards.
• Ensure all client account-related operational activities are completed accurately and within agreed service levels.
• Maintain high-quality client records, call reports and documentation in line with internal policies and regulatory requirements.
• Build strong relationships with RMs, bankers, product partners and infrastructure teams to deliver a seamless client experience.
• Support client events, after-sales activities and other business development initiatives led by the RM team.
• Contribute to team projects, process improvements and business continuity activities, including providing backup support when required.

Skills

• Bachelor's degree or equivalent qualification; Master's degree is an advantage.
• Minimum 3 years' experience in Wealth Management, Private Banking, Account Management or Client Service/Sales Support roles.
• Strong understanding of client servicing, account administration and banking operations.
• Excellent client relationship and stakeholder management skills with a strong client-centric mindset.
• Ability to manage multiple priorities, work independently and operate effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proven ability to collaborate across global and matrix organizations.
• Fluency in English (written and spoken).
• Arabic language skills are a strong advantage but not mandatory.
• Experience supporting Middle East / Saudi clients and Private Banking clients is an advantage but not a mandatory requirement.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Well-being & Benefits

Emotionally and mentally balanced We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.

Physically thriving We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.

Socially connected We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being.

Financially secure We support you to meet personal financial goals during your active career and for the future.

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.

Gemeinsam teilen und feiern wir die Erfolge unserer Mitarbeiter*innen. Gemeinsam sind wir die Deutsche Bank Gruppe.

Wir begrüßen Bewerbungen von allen Menschen und fördern ein positives, faires und integratives Arbeitsumfeld.

Seit über 150 Jahren wird unser Anspruch, die Globale Hausbank für unsere Kunden zu sein, von unseren Mitarbeitern vorangetrieben – in rund 60 Ländern und mit mehr als 150 Nationalitäten. Ihr tiefes Verständnis, ihre Erfahrungen, ihr Fachwissen und ihre Leidenschaft helfen unseren Kunden, sich in einer zunehmend komplexen Welt zurechtzufinden – sei es in unserer Unternehmensbank, unserer Privatkundenbank, unserer Investmentbank oder in unserem Asset Management (DWS).

Gemeinsam können wir für unsere Kunden im In- und Ausland Großes bewirken und ihren dauerhaften Erfolg und ihre finanzielle Sicherheit sicherstellen.

Mehr Informationen unter: Deutsche Bank Careers (db.com)