[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-bilingual-emergency-assistance-associate-6-month-contract-allianz-insurance-en-ca":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":64,"processed_longitude":65,"processed_employment_types":66,"processed_working_hours":67,"processed_working_hours_labels":69,"processed_home_office":70,"processed_salary_min":61,"processed_salary_max":62,"processed_salary_currency":58,"processed_salary_source":71,"processed_benefits":72,"processed_benefits_labels":77,"processed_industry":78,"processed_skills":7,"processed_job_location":79,"processed_full_address_gmaps":81,"processed_street_gmaps":82,"processed_city_gmaps":83,"processed_postal_code_gmaps":84,"processed_country_gmaps":86,"processed_country_iso_code_gmaps":88,"full_description":17,"formatted_description":89,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":90,"processed_it_skills_labels":92,"processed_soft_skills":93,"processed_soft_skills_labels":96,"processed_job_expertise_skills":97,"processed_job_expertise_skills_labels":98,"processed_language_requirements":99,"processed_total_experience_years":109,"processed_professional_field":110,"processed_professional_field_labels":112,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":113,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":78,"canonical_industry_label":37,"max_cpc":109,"actual_cpc":7},71286,"bilingual-emergency-assistance-associate-6-month-contract-allianz-insurance","Bilingual Emergency Assistance Associate - 6-month contract",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":56},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Are you passionate about helping people when they need it most? Do you thrive in a fast-paced environment where no two days are the same?\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">We are looking for compassionate, customer-focused Bilingual Emergency Assistance Associates to join our team on a 6-month contract. In this role, you will provide critical support to travelers facing medical emergencies and unexpected situations around the world. Through phone and email communications, you will help coordinate care, provide guidance, and ensure our clients receive timely assistance when they need it most.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">At Allianz Partners, we know our success starts with our people. If you're looking for a meaningful role where you can make a real difference while developing valuable experience in a global assistance environment, we'd love to hear from you.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">What you do\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"margin-bottom:0.0in;margin-top:0.0px\">\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">You will work within a dynamic, 24\u002F7 environment, providing timely, accurate, and efficient information and emergency travel assistance for clients, ensuring that our clients receive the proper care and attention. \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Open medical cases, work with Case Management and Claims teams to verify information, secure approvals for medical services, and facilitate smooth processing of invasive or investigative procedures.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Provide clients with referrals to medical providers and work towards cost containment by leveraging our network.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Manage billing arrangements with medical providers and handle both outgoing and incoming calls to update cases, implement action plans, and ensure a seamless payment process.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Clearly explain policy coverage and limitations to clients, helping to avoid confusion and ensure they understand their benefits.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Assist clients in navigating online resources for content and claim submissions, offering guidance as needed.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Adhere to Canada’s Personal Information Protection and Electronic Documents Act, always ensuring client confidentiality.\u003C\u002Fspan>\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\"> \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Aid with language translation. \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">What you bring\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"margin-bottom:0.0in;margin-top:0.0px\">\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Post-secondary education and a minimum of 6-12 months experience in a customer service role. \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Excellent verbal and written communication skills, with a professional and articulate phone manner.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Demonstrate initiative and independent judgment in resolving customer issues. \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Fluency in French (reading, writing, and speaking) is required for this position.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">What we offer\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Base Pay: $20.76 per hour CAD\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">There is additionally a language stipend of $1.50 per hour worked\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">Multiple vacancies may be filled from this job posting\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif;color:#414141;background-color:white\">How we hire:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif\">\u003Cspan style=\"font-size:12.0pt;font-family:Arial, sans-serif\">We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists under contract. Any unsolicited submission will not be considered.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\"> \u003C\u002Fp>\u003Cp style=\"margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif\">106287 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent\u003C\u002Fp> \u003Cp>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>Join us\u003Cstrong>. Let's care for tomorrow.\u003C\u002Fstrong>\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-09-19","2027-09-19",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Cambridge","CA",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",43.3601,-80.31269,"ONSITE",[35],"CONTRACT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55],"AI-assisted technology","Cloud-based tools","Data analytics","Communication","Customer Focus","Initiative","Independent Judgment","Compassion","Teamwork","Emergency Travel Assistance","Medical Case Management","Claims Processing","Policy Coverage Explanation","Billing Arrangements","Cost Containment","Data Confidentiality","Language Translation",{"@type":57,"currency":58,"value":59},"MonetaryAmount","CAD",{"@type":60,"minValue":61,"maxValue":62,"unitText":63},"QuantitativeValue",43200,46300,"YEAR",[31],[32],"contract",[68],"FULL_TIME",[68],"onsite","estimated",[73,74,75,76],"Language stipend of $1.50 per hour worked","Personal and professional development courses","Work Well programs for health and wellbeing","Flexible work-life balance",[73,74,75,76],"insurance",[80],"allianz, n3c 4n6, cambridge, canada",[],[],[27],[85],"N3C 4N6",[87],"Canada",[28],"Are you passionate about helping people when they need it most? Do you thrive in a fast-paced environment where no two days are the same?\n\nWe are looking for compassionate, customer-focused Bilingual Emergency Assistance Associates to join our team on a 6-month contract. In this role, you will provide critical support to travelers facing medical emergencies and unexpected situations around the world. Through phone and email communications, you will help coordinate care, provide guidance, and ensure our clients receive timely assistance when they need it most.\n\nAt Allianz Partners, we know our success starts with our people. If you're looking for a meaningful role where you can make a real difference while developing valuable experience in a global assistance environment, we'd love to hear from you.\n\n## What you do\n\n- You will work within a dynamic, 24\u002F7 environment, providing timely, accurate, and efficient information and emergency travel assistance for clients, ensuring that our clients receive the proper care and attention.\n- Open medical cases, work with Case Management and Claims teams to verify information, secure approvals for medical services, and facilitate smooth processing of invasive or investigative procedures.\n- Provide clients with referrals to medical providers and work towards cost containment by leveraging our network.\n- Manage billing arrangements with medical providers and handle both outgoing and incoming calls to update cases, implement action plans, and ensure a seamless payment process.\n- Clearly explain policy coverage and limitations to clients, helping to avoid confusion and ensure they understand their benefits.\n- Assist clients in navigating online resources for content and claim submissions, offering guidance as needed.\n- Adhere to Canada’s Personal Information Protection and Electronic Documents Act, always ensuring client confidentiality.\n- Aid with language translation.\n- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\n\n## What you bring\n\n- Post-secondary education and a minimum of 6-12 months experience in a customer service role.\n- Excellent verbal and written communication skills, with a professional and articulate phone manner.\n- Demonstrate initiative and independent judgment in resolving customer issues.\n- Fluency in French (reading, writing, and speaking) is required for this position.\n\n## What we offer\n\nBase Pay: $20.76 per hour CAD\n\nThere is additionally a language stipend of $1.50 per hour worked\n\nOur employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.\n\nWe are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.\n\nAt Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.\n\nMultiple vacancies may be filled from this job posting\n\nHow we hire:\n\nWe hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists under contract. Any unsolicited submission will not be considered.\n\n106287 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\n\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\n\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\n\nJoin us**. Let's care for tomorrow.**",{"data analytics":91,"cloud-based tools":91,"ai-assisted technology":91},2,[39,40,41],{"communication":94,"customer focus":94,"initiative":95,"independent judgment":95,"compassion":95,"teamwork":95},4,3,[42,43,44,45,46,47],{"cost containment":95,"claims processing":95,"billing arrangements":95,"data confidentiality":95,"language translation":95,"medical case management":95,"emergency travel assistance":95,"policy coverage explanation":95},[48,49,50,51,52,53,54,55],{"detected_language_jobad":100,"required":101},"en",[102,106],[103],{"language":104,"level":105},"ENGLISH","C1",[107],{"language":108,"level":105},"FRENCH",1,[111],"Customer Service",[111],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F106287\u002Fbilingual-emergency-assistance-associate-6-month-contract"]