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Your tasks

Providing first-level technical support to end users (hardware, software, network, and access issues):
Accepting end-user phone calls and email
Classifying incidents and requesting logging tickets as required
End to End Ticket Ownership on behalf of Customers
Escalating to the next higher level if required
Providing Initial solution within prescribed use cases
Documentation and update of incidents and requests
User supporting for the creation of requests, e.g. for backup and restore requests
User administration (mailboxes; user accounts; lock/reset Passwod, folder access)
Collaborating with team members on IT improvement initiatives.
Collaborating closely with senior team members to gain practical knowledge and mentorship

Your Profile

Familiarity with Windows Operating System and enterprise IT environments
Knowledge of Windows und Microsoft Client Products
Familiarity Hardware Knowledge
Fluency in English – both written and spoken;
German language - at least B2
Currently enrolled in a Computer Science or related degree program.
Availability to work from our Sofia office.

In return, we offer:

Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
Luxury package of additional health and dental insurance;
Food vouchers in the amount of EUR 80 monthly;
6 additional annual days off for exceptional circumstances
Employee assistance program for psychological, financial and legal consultations;
Multisport card;
Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

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The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for

Junior

Technical Support Engineer with German

in our

Digital Workplace Team

Contact

Apply now with your up-to-date CV in English!

Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application at this stage.

Junior Technical Support Engineer with German

Your tasks

Your Profile

In return, we offer:

The company

Contact

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