[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-service-travel-247-allianz-insurance-2-en-au":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":71,"processed_longitude":72,"processed_employment_types":73,"processed_working_hours":74,"processed_working_hours_labels":76,"processed_home_office":77,"processed_salary_min":68,"processed_salary_max":69,"processed_salary_currency":65,"processed_salary_source":78,"processed_benefits":79,"processed_benefits_labels":88,"processed_industry":89,"processed_skills":7,"processed_job_location":90,"processed_full_address_gmaps":92,"processed_street_gmaps":93,"processed_city_gmaps":94,"processed_postal_code_gmaps":95,"processed_country_gmaps":97,"processed_country_iso_code_gmaps":99,"full_description":17,"formatted_description":100,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":101,"processed_it_skills_labels":103,"processed_soft_skills":104,"processed_soft_skills_labels":106,"processed_job_expertise_skills":107,"processed_job_expertise_skills_labels":108,"processed_language_requirements":109,"processed_total_experience_years":116,"processed_professional_field":117,"processed_professional_field_labels":118,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":119,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":89,"canonical_industry_label":37,"max_cpc":116,"actual_cpc":7},81508,"customer-service-travel-247-allianz-insurance-2","Customer Service Travel 24\u002F7",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":63},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cdiv>\u003Ch1>Customer Service Travel Specialist (24\u002F7)\u003C\u002Fh1>\u003Cp>\u003Cstrong>Brisbane | 24\u002F7 Rotating Roster | Global Organisation\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Help people when they need it most.\u003C\u002Fp>\u003Cp>At Allianz Partners, we're supporting customers through unexpected travel disruptions, emergencies, and assistance needs around the world. We're looking for customer-focused professionals who thrive in a fast-paced environment, are comfortable using digital tools, and are excited to learn and adapt in an evolving customer service landscape.\u003C\u002Fp>\u003Cp>As a \u003Cstrong>Customer Service Travel Specialist\u003C\u002Fstrong>, you'll combine empathy, critical thinking, and technology-enabled solutions to deliver exceptional customer experiences when they matter most.\u003C\u002Fp>\u003Ch2>Key Responsibilities\u003C\u002Fh2>\u003Cul>\u003Cli>Provide professional and timely support to customers experiencing travel-related incidents and emergencies.\u003C\u002Fli>\u003Cli>Assess customer needs and identify appropriate solutions in complex or time-sensitive situations.\u003C\u002Fli>\u003Cli>Manage multiple customer interactions while maintaining accuracy and attention to detail.\u003C\u002Fli>\u003Cli>Navigate a range of digital systems, knowledge platforms, and customer support tools to deliver efficient outcomes.\u003C\u002Fli>\u003Cli>Maintain detailed and accurate case records.\u003C\u002Fli>\u003Cli>Collaborate across teams to resolve customer issues and achieve positive customer outcomes.\u003C\u002Fli>\u003Cli>Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness.\u003C\u002Fli>\u003Cli>Ensure all customer interactions meet compliance, quality, and regulatory requirements.\u003C\u002Fli>\u003Cli>Adhere to company policies, procedures, and service standards.\u003C\u002Fli>\u003Cli>Participate in quality assurance activities and feedback programs.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>About You\u003C\u002Fh2>\u003Ch3>Experience\u003C\u002Fh3>\u003Cul>\u003Cli>Previous customer service experience, ideally within insurance, travel, assistance services, emergency response, healthcare, hospitality, or contact centre environments.\u003C\u002Fli>\u003Cli>Experience working in a fast-paced environment where multitasking and prioritisation are essential.\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Skills\u003C\u002Fh3>\u003Cul>\u003Cli>Exceptional communication and interpersonal skills.\u003C\u002Fli>\u003Cli>Strong problem-solving and critical-thinking capabilities.\u003C\u002Fli>\u003Cli>High attention to detail and commitment to quality.\u003C\u002Fli>\u003Cli>Customer-focused with strong emotional intelligence.\u003C\u002Fli>\u003Cli>Adaptable and resilient in a changing environment.\u003C\u002Fli>\u003Cli>Confident using multiple systems, digital platforms, and technology-enabled tools.\u003C\u002Fli>\u003Cli>Demonstrated learning agility and willingness to embrace new technologies and ways of working.\u003C\u002Fli>\u003Cli>Ability to make sound decisions under pressure.\u003C\u002Fli>\u003Cli>Strong organisational and time-management skills.\u003C\u002Fli>\u003Cli>Commitment to continuous improvement and service excellence.\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Qualifications\u003C\u002Fh3>\u003Cul>\u003Cli>High School Certificate (or equivalent).\u003C\u002Fli>\u003Cli>Additional qualifications in customer service, insurance, travel, or related disciplines are highly regarded.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Working Environment\u003C\u002Fh2>\u003Cul>\u003Cli>24\u002F7 contact centre environment.\u003C\u002Fli>\u003Cli>Rotating roster including day, evening and overnight shifts.\u003C\u002Fli>\u003Cli>Availability to work weekends and public holidays.\u003C\u002Fli>\u003Cli>Exposure to high-volume customer interactions and time-critical situations.\u003C\u002Fli>\u003Cli>Opportunity to work within a collaborative and globally connected team.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Why Allianz Partners?\u003C\u002Fh2>\u003Cp>At Allianz, we dare to care.\u003C\u002Fp>\u003Cp>We are a global organisation committed to helping our people build rewarding careers while delivering meaningful support to customers worldwide.\u003C\u002Fp>\u003Ch3>What We Offer\u003C\u002Fh3>\u003Cul>\u003Cli>Global career pathways and internal mobility opportunities.\u003C\u002Fli>\u003Cli>Ongoing learning, digital upskilling, and professional development programs.\u003C\u002Fli>\u003Cli>A future-focused workplace embracing innovation, continuous improvement, and smarter ways of working.\u003C\u002Fli>\u003Cli>Supportive, inclusive, and collaborative team culture.\u003C\u002Fli>\u003Cli>Recognition and reward programs.\u003C\u002Fli>\u003Cli>Comprehensive wellbeing initiatives.\u003C\u002Fli>\u003Cli>Flexible work practices that support work-life balance.\u003C\u002Fli>\u003Cli>Opportunities to develop skills in customer experience, digital capability, and emerging service technologies.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Who We're Looking For\u003C\u002Fh2>\u003Cp>We are seeking individuals who are:\u003C\u002Fp>\u003Cul>\u003Cli>Customer-centric and passionate about helping others.\u003C\u002Fli>\u003Cli>Digitally confident and comfortable working with evolving technologies.\u003C\u002Fli>\u003Cli>Curious, adaptable, and eager to learn.\u003C\u002Fli>\u003Cli>Solutions-focused with strong critical-thinking skills.\u003C\u002Fli>\u003Cli>Resilient and calm under pressure.\u003C\u002Fli>\u003Cli>Committed to delivering exceptional customer experiences.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Join Allianz Partners and be part of a team delivering support, reassurance, and solutions anytime, anywhere. Apply today.\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003Cp>101588 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-10-10","2027-10-10",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Brisbane","AU",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",-27.46794,153.02809,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62],"Digital Systems","Customer Support Tools","Knowledge Platforms","Communication","Interpersonal Skills","Problem-Solving","Critical Thinking","Attention to Detail","Emotional Intelligence","Adaptability","Resilience","Organizational Skills","Time Management","Teamwork","Customer Focus","Learning Agility","Decision Making","Continuous Improvement","Customer Service","Insurance Knowledge","Travel Assistance","Emergency Response","Compliance","Quality Assurance",{"@type":64,"currency":65,"value":66},"MonetaryAmount","AUD",{"@type":67,"minValue":68,"maxValue":69,"unitText":70},"QuantitativeValue",55000,65000,"YEAR",[31],[32],"permanent",[75],"FULL_TIME",[75],"onsite","estimated",[80,81,82,83,84,85,86,87],"Global career pathways and internal mobility opportunities","Ongoing learning, digital upskilling, and professional development programs","Future-focused workplace embracing innovation and continuous improvement","Supportive, inclusive, and collaborative team culture","Recognition and reward programs","Comprehensive wellbeing initiatives","Flexible work practices that support work-life balance","Opportunities to develop skills in customer experience, digital capability, and emerging service technologies",[80,81,82,83,84,85,86,87],"insurance",[91],"allianz, 4000, brisbane, australia",[],[],[27],[96],"4000",[98],"Australia",[28],"# Customer Service Travel Specialist (24\u002F7)\n\n**Brisbane | 24\u002F7 Rotating Roster | Global Organisation**\n\nHelp people when they need it most.\n\nAt Allianz Partners, we're supporting customers through unexpected travel disruptions, emergencies, and assistance needs around the world. We're looking for customer-focused professionals who thrive in a fast-paced environment, are comfortable using digital tools, and are excited to learn and adapt in an evolving customer service landscape.\n\nAs a **Customer Service Travel Specialist**, you'll combine empathy, critical thinking, and technology-enabled solutions to deliver exceptional customer experiences when they matter most.\n\n## Key Responsibilities\n\n- Provide professional and timely support to customers experiencing travel-related incidents and emergencies.\n- Assess customer needs and identify appropriate solutions in complex or time-sensitive situations.\n- Manage multiple customer interactions while maintaining accuracy and attention to detail.\n- Navigate a range of digital systems, knowledge platforms, and customer support tools to deliver efficient outcomes.\n- Maintain detailed and accurate case records.\n- Collaborate across teams to resolve customer issues and achieve positive customer outcomes.\n- Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness.\n- Ensure all customer interactions meet compliance, quality, and regulatory requirements.\n- Adhere to company policies, procedures, and service standards.\n- Participate in quality assurance activities and feedback programs.\n\n## About You\n\n### Experience\n\n- Previous customer service experience, ideally within insurance, travel, assistance services, emergency response, healthcare, hospitality, or contact centre environments.\n- Experience working in a fast-paced environment where multitasking and prioritisation are essential.\n\n### Skills\n\n- Exceptional communication and interpersonal skills.\n- Strong problem-solving and critical-thinking capabilities.\n- High attention to detail and commitment to quality.\n- Customer-focused with strong emotional intelligence.\n- Adaptable and resilient in a changing environment.\n- Confident using multiple systems, digital platforms, and technology-enabled tools.\n- Demonstrated learning agility and willingness to embrace new technologies and ways of working.\n- Ability to make sound decisions under pressure.\n- Strong organisational and time-management skills.\n- Commitment to continuous improvement and service excellence.\n\n### Qualifications\n\n- High School Certificate (or equivalent).\n- Additional qualifications in customer service, insurance, travel, or related disciplines are highly regarded.\n\n## Working Environment\n\n- 24\u002F7 contact centre environment.\n- Rotating roster including day, evening and overnight shifts.\n- Availability to work weekends and public holidays.\n- Exposure to high-volume customer interactions and time-critical situations.\n- Opportunity to work within a collaborative and globally connected team.\n\n## Why Allianz Partners?\n\nAt Allianz, we dare to care.\n\nWe are a global organisation committed to helping our people build rewarding careers while delivering meaningful support to customers worldwide.\n\n### What We Offer\n\n- Global career pathways and internal mobility opportunities.\n- Ongoing learning, digital upskilling, and professional development programs.\n- A future-focused workplace embracing innovation, continuous improvement, and smarter ways of working.\n- Supportive, inclusive, and collaborative team culture.\n- Recognition and reward programs.\n- Comprehensive wellbeing initiatives.\n- Flexible work practices that support work-life balance.\n- Opportunities to develop skills in customer experience, digital capability, and emerging service technologies.\n\n## Who We're Looking For\n\nWe are seeking individuals who are:\n\n- Customer-centric and passionate about helping others.\n- Digitally confident and comfortable working with evolving technologies.\n- Curious, adaptable, and eager to learn.\n- Solutions-focused with strong critical-thinking skills.\n- Resilient and calm under pressure.\n- Committed to delivering exceptional customer experiences.\n\n**Join Allianz Partners and be part of a team delivering support, reassurance, and solutions anytime, anywhere. Apply today.**\n\n101588 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent",{"digital systems":102,"knowledge platforms":102,"customer support tools":102},3,[39,40,41],{"communication":105,"interpersonal skills":105,"problem-solving":105,"critical thinking":105,"attention to detail":105,"emotional intelligence":105,"adaptability":105,"resilience":105,"organizational skills":105,"time management":105,"teamwork":105,"customer focus":105,"learning agility":105,"decision making":105,"continuous improvement":105},4,[42,43,44,45,46,47,48,49,50,51,52,53,54,55,56],{"compliance":102,"customer service":105,"quality assurance":102,"travel assistance":102,"emergency response":102,"insurance knowledge":102},[57,58,59,60,61,62],{"detected_language_jobad":110,"required":111},"en",[112],[113],{"language":114,"level":115},"ENGLISH","C2",1,[57],[57],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F101588\u002Fcustomer-service-travel-24-7"]