Customer Service Travel Specialist (24/7)

Brisbane | 24/7 Rotating Roster | Global Organisation

Help people when they need it most.

At Allianz Partners, we're supporting customers through unexpected travel disruptions, emergencies, and assistance needs around the world. We're looking for customer-focused professionals who thrive in a fast-paced environment, are comfortable using digital tools, and are excited to learn and adapt in an evolving customer service landscape.

As a Customer Service Travel Specialist, you'll combine empathy, critical thinking, and technology-enabled solutions to deliver exceptional customer experiences when they matter most.

Key Responsibilities

• Provide professional and timely support to customers experiencing travel-related incidents and emergencies.
• Assess customer needs and identify appropriate solutions in complex or time-sensitive situations.
• Manage multiple customer interactions while maintaining accuracy and attention to detail.
• Navigate a range of digital systems, knowledge platforms, and customer support tools to deliver efficient outcomes.
• Maintain detailed and accurate case records.
• Collaborate across teams to resolve customer issues and achieve positive customer outcomes.
• Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness.
• Ensure all customer interactions meet compliance, quality, and regulatory requirements.
• Adhere to company policies, procedures, and service standards.
• Participate in quality assurance activities and feedback programs.

About You

Experience

• Previous customer service experience, ideally within insurance, travel, assistance services, emergency response, healthcare, hospitality, or contact centre environments.
• Experience working in a fast-paced environment where multitasking and prioritisation are essential.

Skills

• Exceptional communication and interpersonal skills.
• Strong problem-solving and critical-thinking capabilities.
• High attention to detail and commitment to quality.
• Customer-focused with strong emotional intelligence.
• Adaptable and resilient in a changing environment.
• Confident using multiple systems, digital platforms, and technology-enabled tools.
• Demonstrated learning agility and willingness to embrace new technologies and ways of working.
• Ability to make sound decisions under pressure.
• Strong organisational and time-management skills.
• Commitment to continuous improvement and service excellence.

Qualifications

• High School Certificate (or equivalent).
• Additional qualifications in customer service, insurance, travel, or related disciplines are highly regarded.

Working Environment

• 24/7 contact centre environment.
• Rotating roster including day, evening and overnight shifts.
• Availability to work weekends and public holidays.
• Exposure to high-volume customer interactions and time-critical situations.
• Opportunity to work within a collaborative and globally connected team.

Why Allianz Partners?

At Allianz, we dare to care.

We are a global organisation committed to helping our people build rewarding careers while delivering meaningful support to customers worldwide.

What We Offer

• Global career pathways and internal mobility opportunities.
• Ongoing learning, digital upskilling, and professional development programs.
• A future-focused workplace embracing innovation, continuous improvement, and smarter ways of working.
• Supportive, inclusive, and collaborative team culture.
• Recognition and reward programs.
• Comprehensive wellbeing initiatives.
• Flexible work practices that support work-life balance.
• Opportunities to develop skills in customer experience, digital capability, and emerging service technologies.

Who We're Looking For

We are seeking individuals who are:

• Customer-centric and passionate about helping others.
• Digitally confident and comfortable working with evolving technologies.
• Curious, adaptable, and eager to learn.
• Solutions-focused with strong critical-thinking skills.
• Resilient and calm under pressure.
• Committed to delivering exceptional customer experiences.

Join Allianz Partners and be part of a team delivering support, reassurance, and solutions anytime, anywhere. Apply today.

101588 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent