Claims Consultant – Home Repairs - Multiple Opportunities

📍 Brisbane | 🏡 Hybrid Working | 🕐 Full-time

About the Role

Are you passionate about helping people when they need it most? Join our team as a Claims Consultant – Home Repairs, where you’ll play a critical role in supporting customers through the home insurance claims journey—turning challenging situations into positive outcomes.

In this role, you’ll manage end-to-end property claims, coordinating repairs and working closely with customers, builders, and suppliers to deliver high-quality, timely outcomes. If you thrive in a fast-paced environment and enjoy problem-solving with a customer-first mindset, this is the opportunity for you.

What You’ll Be Doing

Manage a portfolio of home insurance claims from lodgement through to settlement
Coordinate repair works with builders, trades and suppliers
Provide clear, empathetic communication to customers during what can be a stressful time
Assess claims in line with policy coverage and make informed decisions
Monitor repair progress, ensuring quality, cost and time expectations are met
Collaborate with internal stakeholders, assessors and external partners
Identify risks, resolve issues and deliver outstanding service outcomes

What You’ll Bring

Experience in claims, insurance, construction, or property (preferred but not essential)
Strong customer service and communication skills
Ability to manage multiple claims and competing priorities
A proactive, solutions-focused approach
Confidence making decisions and negotiating outcomes
Attention to detail and commitment to quality

What’s in it for You?

Be part of a supportive, collaborative team environment
Hybrid flexibility to support work-life balance
Career development and progression opportunities
Training and support to grow your expertise in insurance and property
The chance to make a real difference in customers’ lives every day

Why Join Us?

We’re committed to creating a workplace where our people feel valued, supported, and empowered to succeed. You’ll be joining a team that genuinely cares—about our customers and each other.

Claims Administrator - Home