Allianz Trade is looking for an experienced and commercially driven Head of Account Management to lead and develop our Account Management team. In this role, you will be responsible for the overall portfolio of clients ensuring their satisfaction and retention whilst structuring their policies in accordance with regulatory requirements and internal standards.

Reporting to the Commercial Director, you will drive the enhancement of account management service levels provided to our Clients and Distribution Partners, while also personally managing a selection of key accounts. This is a leadership role that blends people management, demonstrated commercial underwriting authority, and strategic client engagement. Critical to your success will be your ability to lead, inspire, and collaborate internally in addition to your external commercial and account management expertise.This position can be based in either Sydney or Melbourne.

What You Will Do

Client & Intermediary Management

Onboard new clients and brokers, introducing them to our products, processes, systems, and organisation
Establish and coordinate our field presence alongside other functions to strengthen communication with Clients and Distribution Partners
Drive continuous improvement of services through leaner processes, digitalisation, and team capability building
Deliver portfolio retention and profitability targets

Commercial Underwriting

Exercise delegated underwriting authority to profitably underwrite and price policies at renewal
Make sound, independent underwriting decisions within your authority level, balancing risk appetite with commercial objectives
Ensure compliance with local and Group underwriting guidelines, authority frameworks, and regulations
Oversee the technical quality and pricing adequacy of the portfolio
Act as a senior underwriting referral point for the team on complex or high-value accounts

AI & Innovation

Leverage AI tools and data analytics to enhance underwriting decisions, risk assessment, and portfolio management
Identify opportunities to integrate AI and automation into Account Management processes, reducing manual effort and accelerating decision-making
Champion the adoption of AI-driven insights to improve client service, operational efficiency, and commercial outcomes
Embrace new technologies and drive process improvement through innovation

People Leadership & Internal Collaboration

Lead, develop, and inspire a geographically dispersed team of Account Managers, ensuring engagement and a strong team culture regardless of location
Adapt your leadership approach to effectively manage team members, maintaining visibility, connection, and accountability
Foster team well-being, professional development, and career growth
Monitor people and business performance
Collaborate closely with internal functions — including Risk, Claims, Operations and Finance — to ensure aligned decision-making and the best possible business outcomes
Build strong internal relationships and act as a bridge between Account Management and the wider organisation, ensuring the team's needs and client insights are represented in cross-functional discussions
Drive a collaborative working culture where internal partnerships are valued as highly as external client relationships

Regional & Group Coordination

Collaborate with Allianz Trade's Global Team on Account Management initiatives, customer satisfaction, and service enhancement
Manage all key Finance Accounts, ensuring profitability and retention

What You Will Bring

Market Knowledge

Sound knowledge and extensive experience in trade credit insurance and commercial underwriting
Demonstrated underwriting skills with delegated authority — proven ability to exercise independent judgement on risk selection, pricing, and portfolio management

Business Expertise

Proven track record of developing successful commercial relationships with Clients and Distribution Partners
Demonstrated experience operating within a structured underwriting authority framework, with a strong record of disciplined and profitable decision-making
Compliance with Commercial Underwriting Guidelines, authority limits, and internal or regulatory requirements
Achievement of profitability and retention targets across a portfolio and assigned clients
Strong customer orientation with a focus on continuous improvement
Interest in and enthusiasm for leveraging AI, data analytics, and digital tools to enhance business decisions and processes

People Leadership & Internal Collaboration

Proven experience leading and motivating geographically dispersed teams, with the ability to build trust and maintain performance across locations
Demonstrated ability to collaborate effectively with internal stakeholders and cross-functional teams to deliver shared business outcomes
A leadership style that balances strong external client skills with equally strong internal people management, influence, and partnership
Collaborative leadership with a genuine commitment to team development, engagement, and well-being

Interpersonal Skills

Ability to act as a trusted advisor for colleagues, customers, intermediaries, and partners
Well-developed business partnering skills — both externally with clients and internally across the organisation

#Sydney #Melbourne #LI-JL1

1 Job for Client Retention in Australia

Head of Account Management