[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-search-\u002Fen-au\u002Fcompany\u002Fapex-superannuation-administration-services-pty-ltd":3,"company-filters-\u002Fen-au\u002Fcompany\u002Fapex-superannuation-administration-services-pty-ltd":84,"all-featured-jobs-au":162,"company-apex-superannuation-administration-services-pty-ltd-en-au":165},{"total":4,"jobs":5},2,[6,41],{"id":7,"slug":8,"title":9,"raw_title":10,"is_featured":11,"company":12,"raw_hiringOrganization_logo_url":10,"processed_city_gmaps":16,"processed_country_iso_code_gmaps":18,"processed_home_office":20,"processed_salary_min":21,"processed_salary_max":22,"processed_salary_currency":23,"processed_salary_source":24,"processed_working_hours":25,"processed_employment_types":27,"processed_it_skills":28,"processed_it_skills_labels":29,"processed_job_expertise_skills":30,"processed_job_expertise_skills_labels":33,"max_cpc":40,"actual_cpc":40},78750,"senior-customer-service-representative-x-2-positions-apex-superannuation-administration-services-pty-ltd","Senior Customer Service Representative x 2 Positions",null,false,{"name":13,"slug":14,"logo_url":15},"Apex Superannuation Administration Services Pty Ltd","apex-superannuation-administration-services-pty-ltd","https:\u002F\u002Fwww.apexgroup.com\u002Fmedia\u002Fl05krqrh\u002Fapex-logo.svg",[17],"Wollongong",[19],"AU","onsite",60000,80000,"AUD","estimated",[26],"FULL_TIME","permanent",{},[],{"customer service":31,"legislation knowledge":31,"regulatory compliance":31,"defined benefit scheme rules":31,"insurance industry experience":32,"superannuation fund administration":31},4,3,[34,35,36,37,38,39],"Superannuation Fund Administration","Legislation Knowledge","Defined Benefit Scheme Rules","Regulatory Compliance","Customer Service","Insurance Industry Experience",1,{"id":42,"slug":43,"title":44,"raw_title":10,"is_featured":11,"company":45,"raw_hiringOrganization_logo_url":10,"processed_city_gmaps":46,"processed_country_iso_code_gmaps":48,"processed_home_office":20,"processed_salary_min":49,"processed_salary_max":50,"processed_salary_currency":23,"processed_salary_source":24,"processed_working_hours":51,"processed_employment_types":27,"processed_it_skills":52,"processed_it_skills_labels":53,"processed_job_expertise_skills":59,"processed_job_expertise_skills_labels":60,"max_cpc":40,"actual_cpc":40},88045,"senior-manager-tax-superannuation-apex-superannuation-administration-services-pty-ltd","Senior Manager - Tax Superannuation",{"name":13,"slug":14,"logo_url":15},[47],"Melbourne",[19],150000,200000,[26],{"tax software":32,"microsoft excel":31,"accounting systems":32,"fund administration systems":32,"enterprise reporting systems":32},[54,55,56,57,58],"Microsoft Excel","Accounting Systems","Tax Software","Fund Administration Systems","Enterprise Reporting Systems",{"bas":31,"fbt":31,"gst":31,"payg":31,"fund tax":31,"automation":31,"tax reporting":31,"tax compliance":31,"tax governance":31,"tax provisions":31,"fund accounting":31,"reconciliations":31,"auditor management":31,"income tax returns":31,"superannuation tax":31,"control enhancement":31,"financial reporting":31,"process improvement":31,"tax risk management":31,"regulatory compliance":31,"financial services tax":31,"deferred tax calculations":31,"external advisor management":31,"public practice tax advisory":31},[61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81,82,83,37],"Tax Governance","Tax Compliance","Tax Reporting","Superannuation Tax","Fund Tax","Financial Services Tax","Public Practice Tax Advisory","Income Tax Returns","GST","FBT","PAYG","BAS","Tax Provisions","Reconciliations","Deferred Tax Calculations","Fund Accounting","Financial Reporting","Tax Risk Management","Process Improvement","Automation","Control Enhancement","External Advisor Management","Auditor Management",{"industry":85,"employment_type":89,"expertise_skills":92,"it_skills":146,"salary_currency":158,"processed_working_hours":160},[86],{"key":87,"label":88,"count":4},"financial services","Financial Services",[90],{"key":27,"label":91,"count":4},"PERMANENT",[93,95,97,99,102,104,107,109,111,114,116,118,120,123,125,127,130,132,134,136,138,140,142,144],{"key":94,"label":37,"slug":94,"count":4},"regulatory-compliance",{"key":96,"label":34,"slug":96,"count":40},"superannuation-fund-administration",{"key":98,"label":82,"slug":98,"count":40},"external-advisor-management",{"key":100,"label":101,"slug":100,"count":40},"payg","Payg",{"key":103,"label":35,"slug":103,"count":40},"legislation-knowledge",{"key":105,"label":106,"slug":105,"count":40},"customer-advisory","Customer advisory",{"key":108,"label":74,"slug":108,"count":40},"reconciliations",{"key":110,"label":79,"slug":110,"count":40},"process-improvement",{"key":112,"label":113,"slug":112,"count":40},"fbt","Fbt",{"key":115,"label":77,"slug":115,"count":40},"financial-reporting",{"key":117,"label":81,"slug":117,"count":40},"control-enhancement",{"key":119,"label":73,"slug":119,"count":40},"tax-provisions",{"key":121,"label":122,"slug":121,"count":40},"bas","Bas",{"key":124,"label":68,"slug":124,"count":40},"income-tax-returns",{"key":126,"label":65,"slug":126,"count":40},"fund-tax",{"key":128,"label":129,"slug":128,"count":40},"gst","Gst",{"key":131,"label":63,"slug":131,"count":40},"tax-reporting",{"key":133,"label":64,"slug":133,"count":40},"superannuation-tax",{"key":135,"label":61,"slug":135,"count":40},"tax-governance",{"key":137,"label":66,"slug":137,"count":40},"financial-services-tax",{"key":139,"label":62,"slug":139,"count":40},"tax-compliance",{"key":141,"label":83,"slug":141,"count":40},"auditor-management",{"key":143,"label":75,"slug":143,"count":40},"deferred-tax-calculations",{"key":145,"label":39,"slug":145,"count":40},"insurance-industry-experience",[147,149,151,153,156],{"key":148,"label":57,"slug":148,"count":40},"fund-administration-systems",{"key":150,"label":56,"slug":150,"count":40},"tax-software",{"key":152,"label":55,"slug":152,"count":40},"accounting-systems",{"key":154,"label":155,"slug":154,"count":40},"ms-excel","MS Excel",{"key":157,"label":58,"slug":157,"count":40},"enterprise-reporting-systems",[159],{"key":23,"label":23,"count":4},[161],{"key":26,"label":26,"count":4},{"total":163,"jobs":164},0,[],{"name":13,"slug":14,"logo_url":15,"id":166,"jobs":167,"description_de":10,"description_en":10,"industry":10,"headquarters_city":10,"headquarters_country_iso":10,"latitude":10,"longitude":10,"website_url":10,"raw_street":10,"raw_city":10,"raw_zip_code":10,"raw_country":10,"raw_legal_form":10,"raw_bafin_id":10,"raw_trade_names":10,"raw_permissions":10,"translations":10},3512,[168,173,178,181,186,191],{"id":169,"slug":170,"title":171,"location":10,"raw_job_location_address_addressLocality":10,"raw_hiringOrganization_logo_url":10,"raw_description":172},44491,"incident-resolution-analyst-apex-superannuation-administration-services-pty-ltd","Incident Resolution Analyst","The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Incident Resolution Analyst Location : Wollongong Description This role is responsible for managing superannuation administration incidents, including validation, remediation, root cause analysis and reporting actions taken to rectify and mitigate reoccurrence of business incidents. Job specification Apply advanced knowledge of client\u002Ffund specific rules and policies and appropriate law in the context of operational systems\u002Fprocesses and policies, to ensure the timely and efficient analysis, rectification and prevention of incidents. Work with internal and external stakeholders to ensure the prompt review, rectification and prevention of incidents in accordance with relevant law, internal policies and contractual obligations\u002Fservice level agreements. Conduct incident assessments to understand and document on impacts, appropriate rectification plans and ensure execution of such plans to remediate all impacted parties. Analysis of data and completion of complex calculations including compensation calculations and where necessary, apply adjustments to member accounts. Conduct and document thorough root cause analysis and work with internal and external stakeholders to develop and implement prevention steps to reduce the likelihood of recurrence. Ensure internal and external incident reporting are maintained. Attend Client Incident meetings as required. Skills Required: RG 146 and a deep understanding of the superannuation administration processes, and related obligations. Knowledge of the superannuation regulatory environment, taxation rules impacting superannuation, and changes impacting the regulatory and legislative environment. The ability to effectively communicate with and manage internal and external stakeholders to achieve required outcomes. Strong written and verbal communication, including ability to interact with clients. Strong Microsoft Excel skills. A curious, open, and growth mindset, with the ability to apply creative and pragmatic approaches to solving problems. What you will get in return: · A genuinely unique opportunity to be part of an expanding large global business; · Competitive remuneration commensurate with skills and experience; · Training and development opportunities Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please https:\u002F\u002Fwww.apexgroup.com\u002Fcorporate-social-responsibility\u002F “Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her\u002Fhis personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.” Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us",{"id":174,"slug":175,"title":176,"location":10,"raw_job_location_address_addressLocality":10,"raw_hiringOrganization_logo_url":10,"raw_description":177},37423,"assistant-team-leader-superannuation-administration-comasapl-apex-superannuation-administration-services-pty-ltd","Assistant Team Leader (Superannuation Administration)","The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Assistant Team Leader (Superannuation Administration) Location : Wollongong Description Oversee and support team members through the daily allocation of work performed. Work across the business to provide guidance, information and training to build capabilities, including via colleague induction, multi-skilling and on the job support. Provide day-to-day support to the Team Leader, and deputise during periods of absence. Job specification Work closely with the team to communicate work priorities and expectations; undertake troubleshooting and introduce\u002Frecommend strategies to reduce backlogs and optimise team performance; facilitate activity debriefs to share lessons learned Collect and collate a diverse range of management information\u002Fdata to monitor team performance against the Service Level Agreement (SLA) and other agreed indicators including Data Quality; produce standard and adhoc management reports for proactive discussion with the Team Leader Monitor and understand error trends and collaborate with Team Leader so comprehensive information can be provided during feedback sessions Where required, participate in and\u002For coordinate the testing of new systems and system enhancements to assess the impact on existing business processes; take appropriate action to update business processes and communicate any changes to the team Oversee the work undertaken to deal with any incidents, Data Quality exception remediation, and complaints, ensuring the effective execution of the required activities in accordance with the relevant service standards Provide advice and support to the team regarding complex and escalated cases Perform administrative tasks as deemed appropriate and reasonable, in consultation with the Team Leader Contribute to the identification, assessment and treatment of operational risks, and work effectively with auditors, taking appropriate action to improve controls Skills Required: Diploma of Financial Services (Superannuation) desirable, and\u002For relevant industry experience RG146 qualified or aptitude and willingness to complete certification; maintenance of SuperCPD points once RG146 qualified. Demonstrated relevant experience in the superannuation, banking and finance, insurance or similar industry Leadership experience, at a minimum in a support role or within a project team, desired Experience and proficiency in using administration platforms, online information systems, external portals and other applications such as Microsoft Office Demonstrated knowledge and understanding of legislation relevant to the superannuation industry What you will get in return: · A genuinely unique opportunity to be part of an expanding large global business; · Competitive remuneration commensurate with skills and experience; · Training and development opportunities This role is covered by enterprise agreement, which sets out the pay rates and conditions. Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please https:\u002F\u002Fwww.apexgroup.com\u002Fcorporate-social-responsibility\u002F “Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her\u002Fhis personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.” Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us",{"id":7,"slug":8,"title":9,"location":10,"raw_job_location_address_addressLocality":179,"raw_hiringOrganization_logo_url":10,"raw_description":180},"Wollongong, Langs Corner","The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Senior Customer Service Representative - 2 Positions Location : Wollongong Description We are looking for 2 Seniors. This is an exciting opportunity to provide accurate information to customers in a helpful manner and in accordance with the governing legislation and policies. What you will be doing : Grasp, retain and package key information to the member so that the outcome is positive Communicate effectively via the telephone, e-mail and member interviews Provide answers to enquiries upon the first contact. Accept accountability for member concerns and follow through until resolution. Ensure Team Leaders are informed of any issues that may adversely affect Mercer’s performance level agreement. Contribute to the overall effectiveness and efficiency of the team. Where appropriate, assist in other areas. Where appropriate explain the role and function of Call Centre to fund members, to facilitate the communication of information. Provide factual information to members’ enquiries and ensure those members with enquiries that cannot be resolved upon the first contact are kept informed of the progress until the enquiry is resolved Build rapport with members and offer empathetic assistance. Skills Required: Detailed technical knowledge and understanding of superannuation fund administration, relevant legislation and the superannuation schemes administered by Apex Superannuation Administration Services. Previous experience working within the insurance\u002Fsuperannuation industry an advantage Thorough knowledge of complex Defined Benefit superannuation scheme rules, guidelines and relevant legislation and the capacity to apply those to interpret scheme legislation and policy for reference to case work Regulatory Guide (RG) 146 certification mandatory or aptitude and willingness to complete certification; maintenance of SuperCPD points once RG146 accredited Ability to comprehend information such as extensive scheme knowledge and able to apply this to a member’s situation using broader understanding Work collaboratively and in a team environment. Mental agility so that planned approaches can be made extremely quickly, while also giving the impression of calmness Resilient by nature, have a reliable method of coping with possible confrontations and rebuttals What you will get in return: · A genuinely unique opportunity to be part of an expanding large global business; · Competitive remuneration commensurate with skills and experience; · Training and development opportunities This role is covered by enterprise agreement, which sets out the pay rates and conditions. Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please https:\u002F\u002Fwww.apexgroup.com\u002Fcorporate-social-responsibility\u002F “Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her\u002Fhis personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.” Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us",{"id":182,"slug":183,"title":184,"location":10,"raw_job_location_address_addressLocality":10,"raw_hiringOrganization_logo_url":10,"raw_description":185},37424,"customer-service-officer-comasapl-apex-superannuation-administration-services-pty-ltd","Customer Service Officer","The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Customer Service Officer Location : Wollongong Description This is an exciting opportunity to provide accurate information to customers in a helpful manner and in accordance with the governing legislation and policies. Job specification Customer Service Grasp, retain and package key information to the member so that the outcome is positive Communicate effectively via the telephone, e-mail and member interviews Provide answers to enquiries upon the first contact. Accept accountability for member concerns and follow through until resolution. Ensure Team Leaders are informed of any issues that may adversely affect Mercer’s performance level agreement. Contribute to the overall effectiveness and efficiency of the team. Where appropriate, assist in other areas. Fund Knowledge Ability to comprehend information such as extensive scheme knowledge and able to apply this to a member’s situation using broader understanding Provide factual information to members’ enquiries and ensure those members with enquiries that cannot be resolved upon the first contact are kept informed of the progress until the enquiry is resolved Where appropriate explain the role and function of Call Centre to fund members, to facilitate the communication of information. Relationship Management Build rapport with members and offer empathetic assistance. Resilient by nature, have a reliable method of coping with possible confrontations and rebuttals Mental agility so that planned approaches can be made extremely quickly, while also giving the impression of calmness Work collaboratively and in a team environment. Skills Required: Detailed technical knowledge and understanding of superannuation fund administration, relevant legislation and the superannuation schemes administered by Apex Superannuation Administration Services. Previous experience working within the insurance\u002Fsuperannuation industry an advantage Thorough knowledge of complex Defined Benefit superannuation scheme rules, guidelines and relevant legislation and the capacity to apply those to interpret scheme legislation and policy for reference to case work Regulatory Guide (RG) 146 certification mandatory or aptitude and willingness to complete certification; maintenance of SuperCPD points once RG146 accredited What you will get in return: · A genuinely unique opportunity to be part of an expanding large global business; · Competitive remuneration commensurate with skills and experience; · Training and development opportunities This role is covered by enterprise agreement, which sets out the pay rates and conditions. Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please https:\u002F\u002Fwww.apexgroup.com\u002Fcorporate-social-responsibility\u002F “Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her\u002Fhis personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.” Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us",{"id":187,"slug":188,"title":189,"location":10,"raw_job_location_address_addressLocality":10,"raw_hiringOrganization_logo_url":10,"raw_description":190},51707,"superannuation-specialist-apex-superannuation-administration-services-pty-ltd","Superannuation Specialist","The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Superannuation Specialist Location: Wollongong Description This role is responsible for providing support and expert advice to stakeholders across the business on complex superannuation fund rules and administration processes, as well as being abreast of any legislative or fund rule changes that may impact the work performed in the Administration Services teams. Job specification · Provide accurate and timely subject matter expertise, support and advice to various stakeholders of the business, enabling informed decision-making and driving optimal business outcomes. · Actively triage, assess and support the escalation process where system and process deficiencies are identified. · Act as the conduit between the business and IT provider, providing active representation and participation in various forums, ensuring that the business impact is well understood. · Maintain an up-to-date working knowledge of superannuation and fund rules, processes and practices. · proactively initiate, implement or make recommendations for process improvements\u002Finnovation initiatives to enhance processing efficiencies. · Actively participate in projects including the change management process, to ensure best outcomes of delivery and implementation. Skills Required: · RG 146 qualified or aptitude and willingness to complete certification. · Extensive experience and knowledge in superannuation fund administration and relevant legislation. · Experience working with defined benefit superannuation funds. · Strong analytical skills and attention to detail. · The ability to effectively communicate with and interact effectively with internal and external stakeholders. What you will get in return: · A genuinely unique opportunity to be part of an expanding large global business; · Competitive remuneration commensurate with skills and experience; · Training and development opportunities Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https:\u002F\u002Ftheapexgroup.com\u002Fcsr-policy\u002F Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her\u002Fhis personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment. Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us",{"id":42,"slug":43,"title":44,"location":10,"raw_job_location_address_addressLocality":192,"raw_hiringOrganization_logo_url":10,"raw_description":193},"Melbourne Little Collins St","The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Senior Manager - Tax Superannuation Location : Melbourne or Sydney Description This role is responsible for leading tax governance, compliance and reporting activities for the superannuation business. The role provides senior technical oversight, supports fund accounting and financial reporting outcomes, works with client stakeholders to align tax implications, and drives improvements to controls, processes and service delivery. Key Responsibilities Lead tax governance, compliance and reporting activities for APEX Superannuation clients, ensuring obligations are met accurately and on time. Oversee preparation, review and lodgement of income tax returns, GST, FBT, PAYG, BAS and other relevant superannuation tax filings. Provide senior technical oversight for tax provisions, reconciliations, deferred tax calculations and disclosures for fund accounting, statutory and management reporting. Advise finance, investment, operations, client service and senior leadership stakeholders on tax implications, fund activity, transactions, regulatory change and business initiatives. Monitor Australian tax, superannuation and regulatory developments and assess their impact on APEX Superannuation’s tax position, processes and controls. Manage relationships with external tax advisors, auditors, regulators, administrators and other key stakeholders. Strengthen tax risk management, documentation, governance frameworks, review procedures and evidence supporting material tax positions. Lead process improvement, automation and control enhancement initiatives across tax and fund accounting reporting cycles. Lead, coach and develop team members and service providers, promoting accountability, technical quality and timely delivery. Skills Required: Bachelor’s degree in Accounting, Commerce, Finance, Economics or a related discipline CA, CPA, CTA, Masters of Tax or equivalent professional qualification preferred. Significant experience in superannuation tax, fund tax, financial services tax, public practice tax advisory or a comparable senior tax leadership role. Experience in funds management, superannuation, investment administration, custody, fund accounting or registry environments is highly desirable. Experience leading people, managing external providers and influencing senior stakeholders. Advanced Microsoft Excel skills and familiarity with accounting, tax, fund administration or enterprise reporting systems. What you will get in return: · A genuinely unique opportunity to be part of an expanding large global business; · Competitive remuneration commensurate with skills and experience; · Training and development opportunities Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please https:\u002F\u002Fwww.apexgroup.com\u002Fcorporate-social-responsibility\u002F “Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her\u002Fhis personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.” Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us"]