What do we expect you to bring?

University degree (Business Administration, Finance, Engineering or related fields); Master's degree (MBA/MSc) is an asset.
2–3 years of experience in claims operations or insurance support functions.
Proficiency in MS Office; JIRA knowledge is an asset.
Strong analytical thinking, problem-solving, learning agility and customer-oriented mindset.
Effective communication and stakeholder management skills.
Good level of English is a must.
Having knowledge in Artificial Intelligence (AI) development, Data Analytics, Data Intelligence, AI/Data Strategy and ChatGPT.

How can you make an impact?

Support end-to-end claims operations to ensure efficient and high-quality service delivery.
Coordinate with internal teams and stakeholders to ensure smooth execution of operational processes.
Monitor operational performance, analyze results and contribute to KPI achievement.
Identify process improvement opportunities and support implementation of operational excellence initiatives.
Ensure compliance with company policies, procedures and service standards.
Contribute to customer satisfaction by supporting timely and accurate claims handling.
Prepare operational reports and provide insights to support decision-making.
Participate in digital transformation and continuous improvement initiatives within Claims Operations.

What we will offer you?

Company:

Working in Green certificated & pet friendly Allianz Tower / Allianz Kampüs with modern work spaces, gym & social areas.
Working in agile, flexible, digital and social culture
Flexible working hours
Working 40 hours a week
Hybrid working
Flex summer (August)
Part time working

Benefits:

Yearly bonus
Home expense payment
Transportation
Life insurance
Employer sponsored pension & Family included health insurance
Special Allowances (Marriage, newborn etc.)
Meal Allowance (Cash/monthly)

Leave Rights:

School Report Day (Half Day) & First Day of school (Half Day)
Birthday day off
Paternity Leave – 30 days
Marriage Leave – 5 days
After 4 years of work, having extra one day annual leave each year (up to 26 days)

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

We are united by a shared commitment: to put our cutomers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

And there is much more!

Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the “Auto Claims / Support Team Member” position.”

While you await news from us, we would like to share a playlist with you to help you enjoy your time.

https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584

“This is Allianz, life is quite different here!”

#TutkuylaYürüyenlerinYolu #LetsCareForTomorrow #AllianzTürkiye

Kişisel verilerinizin KVKK kapsamında işlenmesine ilişkin açıklama metnine aşağıdaki bağlantıdan ulaşabilirsiniz.

https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html

1 Job for Customer Satisfaction in the Turkey

Auto Claims / Support Team Member