What you do

• Review, assess and process claims in line with our procedures and service standards, ensuring decisions are accurate, fair and clearly documented.
• Respond to customer and client inquiries in a professional, timely manner, and work with other internal teams when needed to resolve issues.
• Support the team in meeting productivity, quality and Service Level Agreement (SLA) targets, while maintaining high accuracy in your work.
• Take part in medical and claims-related training to build your understanding of medical terminology, procedures and insurance practices.
• Adapt to different types of claims and work tasks, helping the team manage changing priorities and volumes.
• Support the Team Leader with team initiatives and engagement activities, and take on ad hoc tasks as required.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

What you bring

• Bachelor’s degree preferred in a medical, paramedical, finance, business administration, insurance or related field, or equivalent work experience that shows you can handle detailed, process-driven work.
• Around 1–2 years’ experience in a customer-focused environment – ideally in clinical/paramedical, TPA or insurance – where you have handled sensitive information and followed structured procedures.
• Solid MS Office skills (especially Outlook, Word and Excel) and confidence working with multiple systems and digital tools to manage claims and documentation.
• Strong attention to detail, accuracy and written communication skills, with the ability to explain decisions clearly and professionally.
• Proven ability to work under pressure, manage your own workload, and meet tight deadlines and service standards while remaining customer-focused.
• A collaborative, reliable team player with sound work ethic, who is physically able to carry out the duties of the role and is legally permitted to work in the country of operations.
• Willingness to work in a hybrid model, in line with business requirements.

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

1 Job for Insurance Practices in Tunisia

Claims Processing Associate F/M