Shape Better Health Experiences with Allianz

Are you passionate about healthcare services, customer experience, and project coordination? Allianz Ayudhya is looking for a Specialist - Health Solutions & Care Coordination to support the development and delivery of innovative health solutions while ensuring seamless coordination between healthcare providers, customers, and internal stakeholders.

In this role, you will play a key part in supporting health service initiatives, coordinating with hospitals and partners, monitoring service performance, and helping deliver an exceptional healthcare experience for our customers.

What You'll Do

Support the planning, coordination, and execution of health solution initiatives and projects.
Coordinate with participating hospitals, healthcare providers, and internal teams to ensure smooth service delivery.
Provide first-line support to healthcare providers and customers, resolving operational issues and queries.
Escalate complex issues and monitor progress until successful resolution.
Track operational performance and service quality metrics.
Prepare reports, analyses, and presentations for management and stakeholders.
Support customer communication activities and health-related programs.
Identify recurring issues and contribute ideas to improve processes and customer experience.

What We're Looking For

Qualifications

Bachelor’s degree in business administration, Healthcare Administration, Public Health, Health Sciences, or related field.
Min. 1 to 3 years of experience in healthcare administration, customer service, insurance operations, project coordination, or related areas.
Strongly in analytical, reporting, and presentation skills

Skills & Competencies

Strong coordination, health-related project and stakeholder management skills
Customer-focused mindset with a passion for service excellence.
Problem-solving and issue-resolution capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and teamwork skills.
Proficient in Microsoft Office applications: Excel, Outlook and PowerPoint

Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

1 Job for Quality Metrics in Thailand

Specialist - Country Health Solutions & Care Coordination