About the Job

In your role in Application Support, you will ensure the seamless operation and management of applications within the managed portfolio. Your expertise will be crucial in performing regular updates and patches to maintain application security and compliance with licensing agreements.

Your role also involves monitoring application performance metrics, optimizing configurations, and conducting performance testing to enhance efficiency. Security measures are a priority, requiring regular audits and vulnerability assessments to protect applications and data.

Effective communication with customers, government authorities and suppliers is vital to ensure smooth information flow and service delivery.

What you do

Install, configure and maintain applications in the managed portfolio. Monitor application performance and ensure high availability and reliability. Perform regular updates and patches to keep applications secure and up-to-date. Manage application licenses and ensure compliance with licensing agreements.
Provide technical L2 support and troubleshooting assistance to application users. Respond to and resolve application-related issues/incidents in a timely manner. Document and track support requests and resolutions using a ticketing system.
Collaborate with other IT teams to integrate applications with other systems and platforms. Ensure seamless data flow and interoperability between applications. Participate in the design and implementation of system integration projects. Management of certificates.
Monitor application performance metrics and identify areas for improvement. Optimize application configurations to enhance performance and efficiency. Conduct regular performance testing and tuning.
Implement and maintain security measures to protect applications and data. Ensure compliance with internal policies and external regulations. Perform regular security audits and vulnerability assessments. Penetration test findings remediation,
Stay updated with the latest industry trends and technologies related to application administration. Propose and implement improvements to application management processes. Contribute to the development of technical documentation and standard operating procedures.
Effectively communicate with customers (primary focus), also with government authorities and suppliers to ensure smooth information flow.

What you bring

3+ years of experience in application support, relevant University degree is preferred.
Strong knowledge of SQL, DB viewer, Power shell.
Windows server management is a plus.
Czech/Slovakian native speaker, comfortable in an English-speaking environment.
Basic knowledge of AI technologies, principles and their practical use.

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

1 Job for Incident Management in the Czech Republic

Application Support (m/f/d)