The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

The Role:

The Technical Payments Expert is a proven problem-solver who seizes opportunities to learn more about the business. This individual delivers world-class support to internal teams, addressing their technical inquiries. The Technical Payments Expert is expanding the role of technical engineer, capitalizing on opportunities to enhance both personal and team performance. The Expert plays a pivotal role in collaborating with various production teams and resources, including OCC, IPM, DevOps, Networking, DBA, etc., to identify and address the root cause of events. The person in this role will actively participate in the formulation of action plans for subsequent steps.

Key Responsibilities:

Collaborate with cross-functional production teams to investigate and resolve incidents promptly.
Utilize strong analytical skills to identify the root cause of events affecting operational processes.
Actively contribute to the development and implementation of action plans for incident resolution and prevention.
Identify and implement opportunities for improvement in documentation, guides, operational processes, and agent knowledge/behavior.
Identify and implement internal interfaces to help support teams access information more quickly.
Work closely with teams such as OCC, IPM, DevOps, Networking, and DBA to ensure seamless operations and optimal system performance.
Provide expertise in troubleshooting and resolving technical issues related to payment processing.

Proven Experience in a technical oriented role in an International Company
Strong analytical and problem-solving skills.
Understanding of front-end technologies (HTML, CSS, JavaScript) and back-end service architectures
Experience troubleshooting API integrations, REST services, web applications, and payment processing workflows.
Familiarity with JSON, XML, SQL, and database-driven applications.
Proven ability to collaborate effectively with cross-functional teams.
Experience working with OCC, IPM, DevOps, Networking, and DBA teams.
5-8 years of experience in the Payments/FinTech industry is considered as an advantage
Experience working with Sales, Relationship and Account Management teams
Excellent communication skills and the ability to articulate complex technical issues to non-technical stakeholders.
Demonstrated commitment to continuous improvement in operational processes.

A challenging job in a fast-developing, international company.
A friendly work environment where you can thrive and develop your skills.
Career advancement possibilities.
Competitive remuneration package.
Additional Health insurance incl. Dentist.
Fully covered MultiSport card.
Food vouchers.
Employee discounts card, Seminars and conference tickets, Playroom, and other additional perks.

Please send your resume in English.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.

The annual salary range for this role in the primary location is EUR 26,832 - EUR 37,920 (gross). This range represents the expected starting salary for candidates hired into this role in the specified location. If the position is filled in a different location, a different salary range may apply due to objective factors such as local labor market conditions and cost of living.

This salary range may be inclusive of several career levels at Nuvei and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process.

1 Job for Incident Resolution in Bulgaria

Technical Payment Expert