[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-lead-service-management-thin-client2931-allianz-insurance-de-":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":78,"processed_longitude":79,"processed_employment_types":80,"processed_working_hours":81,"processed_working_hours_labels":83,"processed_home_office":84,"processed_salary_min":75,"processed_salary_max":76,"processed_salary_currency":72,"processed_salary_source":85,"processed_benefits":86,"processed_benefits_labels":87,"processed_industry":88,"processed_skills":7,"processed_job_location":89,"processed_full_address_gmaps":91,"processed_street_gmaps":92,"processed_city_gmaps":93,"processed_postal_code_gmaps":94,"processed_country_gmaps":95,"processed_country_iso_code_gmaps":96,"full_description":17,"formatted_description":97,"processed_employment_types_labels":24,"processed_home_office_labels":22,"processed_industry_labels":26,"processed_it_skills":98,"processed_it_skills_labels":101,"processed_soft_skills":102,"processed_soft_skills_labels":103,"processed_job_expertise_skills":104,"processed_job_expertise_skills_labels":105,"processed_language_requirements":106,"processed_total_experience_years":113,"processed_professional_field":114,"processed_professional_field_labels":116,"processed_leadership_role":13,"processed_date_posted":20,"raw_job_url":117,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":88,"canonical_industry_label":26,"max_cpc":118,"actual_cpc":7},91214,"lead-service-management-thin-client2931-allianz-insurance","Lead-Service Management- Thin client_2931",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocationType":22,"employmentType":23,"industry":25,"skills":27,"baseSalary":70},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cstrong>Job Description (Duties & Responsibilities)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"text-decoration: underline;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cstrong>Tasks\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Coordinate, monitor, steer and continuously improve the services \u002F service delivery according to service lifecycle management\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Participate in the definition of key indicators and relevant parameters, e.g., cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Working in the agile teams using methods like Scrum \u002F DevOps to ensure End-to-End Responsibility for the Service with global reach, focus on Europe.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Thin Client Cloud Solution is a cloud service which manages Linux based clients world-wide. As service manager you need to track SLAs, KPIs, manage Regulation requirements, customer requests and more.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">AI fluency is expected in this role. The candidate should be able to effectively use AI-powered tools to enhance service delivery, improve operational efficiency, analyze data-driven insights, and apply AI responsibly in compliance with organizational security, privacy, and governance requirements.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"text-decoration: underline;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cstrong>Skills and Competencies:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Good knowledge and experience within the ITIL framework\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Good understanding of SLA, KPI & NPS\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Good knowledge on Provider Management\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Fundamental knowledge in Service NOW as this is the core product to manage orders for our service family\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Solution-oriented, high result orientation, flexible and energetic team player, with high resilience and strong organizational skills\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Good communication and influencing skills, high empathy and patience.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Understanding of Thin Clients and Cloud Services\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Understanding of Regulation\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Good knowledge and experience within the ITIL framework\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Good understanding of SLA, KPI & NPS\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Good knowledge on Provider Management\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"text-decoration: underline;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cstrong>AI Competencies:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Basic understanding of Generative AI concepts and enterprise AI use cases.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Practical experience using AI tools (e.g., Microsoft Copilot, Claude Enterprise) to improve productivity and service management processes.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Ability to create effective AI prompts and critically evaluate AI-generated outputs.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Understanding of AI governance, security, privacy, and responsible AI principles.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Ability to identify and drive AI-powered automation opportunities within IT service operations.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Experience using AI insights to support service reporting, trend analysis, and decision-making.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Knowledge of AI risks, limitations, and the importance of human validation of AI-generated content.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Ability to leverage AI for knowledge management, incident resolution, and problem management activities.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Strong learning mindset with the ability to stay current on emerging AI technologies and best practices.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Capability to promote AI adoption and coach teams on effective and responsible use of AI tools.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cstrong> \u003Cspan style=\"text-decoration: underline;\">Key responsibilities\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Col>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Oversee daily service operations, ensure smooth delivery, and manage escalations with external service providers.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Provide input to service delivery meetings to guide regional decision-making and ensure alignment with customer demands.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Monitor SLAs and ensure adherence to contractual obligations from both the customer and service provider sides.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Collaborate with external partners to resolve service-related issues promptly and effectively.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Ensure smooth transition and seamless integration of services, with a focus on service delivery planning.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Collaborate with local service managers and global service teams to align regional delivery with broader organizational needs.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Align regional service delivery with global strategy by facilitating clear communication between global and regional teams.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cspan style=\"text-decoration: underline;\">\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003Cstrong>Qualifications and experience\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Masters or bachelor’s degree in IT, Business Administration, Computer Science or a related field.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Regional \u002F Service Account Management, Operations \u002F Service Delivery experience (8+ Years):\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Proven track record as a service account manager or in a similar role, preferably within a service desk or IT operations environment and a strong grasp of APAC operational dynamics.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Service delivery and operational track record:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Demonstrated success in managing end-to-end service delivery, driving operational efficiency, and meeting performance targets.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Leadership and communication skills:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Strong ability to lead teams, influence stakeholders, and communicate clearly across regional and global levels.\u003C\u002Fspan>\u003C\u002Fp> \u003Cdiv id=\"tor__fintJobDescFooter_div\">\u003Cbr>\u003Cspan id=\"sr-only-notify-tor__fintJobDescFooter\" style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv id=\"tor__fintJobDescFooter_readOnlyDiv\">\u003Cdiv id=\"tor__fintJobDescFooter_content\">\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;\">Great to have you on board\u003Cstrong>.\u003C\u002Fstrong> \u003Cstrong>Let's care for tomorrow.\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>",{"@type":19,"name":9},"Organization","2026-10-22","2027-10-22","ONSITE",[24],"PERMANENT",[26],"Insurance",[28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69],"ServiceNow","Cloud Services","Linux","Microsoft Copilot","Claude Enterprise","AI Tools","Communication","Influencing","Teamwork","Organizational Skills","Resilience","Empathy","Patience","Solution Orientation","Result Orientation","Flexibility","Learning Mindset","ITIL","Service Level Agreement (SLA) Management","Key Performance Indicator (KPI) Management","Net Promoter Score (NPS) Management","Provider Management","Service Management","Service Delivery","Agile Methodologies","Scrum","DevOps","Regulatory Compliance","AI Governance","AI Security","AI Privacy","Responsible AI","AI Prompt Engineering","AI Risk Management","Thin Client Management","Cloud Service Management","Service Account Management","IT Operations","Service Desk","APAC Operational Dynamics","Leadership","Stakeholder Management",{"@type":71,"currency":72,"value":73},"MonetaryAmount","EUR",{"@type":74,"minValue":75,"maxValue":76,"unitText":77},"QuantitativeValue",70000,100000,"YEAR",[],[],"permanent",[82],"FULL_TIME",[82],"onsite","estimated",[],[],"insurance",[90],"allianz",[],[],[],[],[],[],"**Job Description (Duties & Responsibilities)**\n\n## Tasks\n\nCoordinate, monitor, steer and continuously improve the services \u002F service delivery according to service lifecycle management\n\nParticipate in the definition of key indicators and relevant parameters, e.g., cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes.\n\nWorking in the agile teams using methods like Scrum \u002F DevOps to ensure End-to-End Responsibility for the Service with global reach, focus on Europe.\n\nThin Client Cloud Solution is a cloud service which manages Linux based clients world-wide. As service manager you need to track SLAs, KPIs, manage Regulation requirements, customer requests and more.\n\nAI fluency is expected in this role. The candidate should be able to effectively use AI-powered tools to enhance service delivery, improve operational efficiency, analyze data-driven insights, and apply AI responsibly in compliance with organizational security, privacy, and governance requirements.\n\n## Skills and Competencies:\n\n- Good knowledge and experience within the ITIL framework\n- Good understanding of SLA, KPI & NPS\n- Good knowledge on Provider Management\n- Fundamental knowledge in Service NOW as this is the core product to manage orders for our service family\n- Solution-oriented, high result orientation, flexible and energetic team player, with high resilience and strong organizational skills\n- Good communication and influencing skills, high empathy and patience.\n- Understanding of Thin Clients and Cloud Services\n- Understanding of Regulation\n- Good knowledge and experience within the ITIL framework\n- Good understanding of SLA, KPI & NPS\n- Good knowledge on Provider Management\n\n## AI Competencies:\n\n- Basic understanding of Generative AI concepts and enterprise AI use cases.\n- Practical experience using AI tools (e.g., Microsoft Copilot, Claude Enterprise) to improve productivity and service management processes.\n- Ability to create effective AI prompts and critically evaluate AI-generated outputs.\n- Understanding of AI governance, security, privacy, and responsible AI principles.\n- Ability to identify and drive AI-powered automation opportunities within IT service operations.\n- Experience using AI insights to support service reporting, trend analysis, and decision-making.\n- Knowledge of AI risks, limitations, and the importance of human validation of AI-generated content.\n- Ability to leverage AI for knowledge management, incident resolution, and problem management activities.\n- Strong learning mindset with the ability to stay current on emerging AI technologies and best practices.\n- Capability to promote AI adoption and coach teams on effective and responsible use of AI tools.\n\n## Key responsibilities\n\n\n## Qualifications and experience\n\nMasters or bachelor’s degree in IT, Business Administration, Computer Science or a related field.\n\nRegional \u002F Service Account Management, Operations \u002F Service Delivery experience (8+ Years):\n\nProven track record as a service account manager or in a similar role, preferably within a service desk or IT operations environment and a strong grasp of APAC operational dynamics.\n\nService delivery and operational track record:\n\nDemonstrated success in managing end-to-end service delivery, driving operational efficiency, and meeting performance targets.\n\nLeadership and communication skills:\n\nStrong ability to lead teams, influence stakeholders, and communicate clearly across regional and global levels.\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\n\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\n\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\n\nGreat to have you on board**.** **Let's care for tomorrow.**",{"linux":99,"ai tools":100,"servicenow":99,"cloud services":99,"claude enterprise":99,"microsoft copilot":99},2,3,[28,29,30,31,32,33],{"communication":100,"influencing":100,"teamwork":100,"organizational skills":100,"resilience":100,"empathy":100,"patience":100,"solution orientation":100,"result orientation":100,"flexibility":100,"learning mindset":100},[34,35,36,37,38,39,40,41,42,43,44],{"itil":99,"scrum":99,"devops":99,"ai privacy":99,"leadership":100,"ai security":99,"service desk":100,"ai governance":99,"it operations":100,"responsible ai":99,"service delivery":100,"ai risk management":99,"service management":100,"agile methodologies":99,"provider management":99,"ai prompt engineering":99,"regulatory compliance":99,"stakeholder management":100,"thin client management":99,"cloud service management":99,"apac operational dynamics":99,"service account management":100,"net promoter score (nps) management":99,"service level agreement (sla) management":99,"key performance indicator (kpi) management":99},[45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69],{"detected_language_jobad":107,"required":108},"en",[109],[110],{"language":111,"level":112},"ENGLISH","C1",8,[115],"Information and Communications Technology Service Managers",[115],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F108589\u002Flead-service-management-thin-client-2931",1]