Commercial Service Manager (m/f/d)_D-3358

About the Job

New Horizon 2030 is a strategic, multi year transformation program that modernizes Allianz’s core business and Finance capabilities, platforms, and services. It focuses on standardizing processes, harmonizing data, implementing next generation technology, and delivering high quality services to Allianz operating entities globally.

Within this context, the Commercial Service Manager plays a key role in ensuring that services delivered by Allianz Technology under New Horizon 2030 are commercially sound, transparent, and aligned with business value and customer expectations.

The Commercial Service Manager is responsible for the end to end commercial management of services within the New Horizon 2030 program. This includes defining service catalog entries, pricing models, contracts and service agreements, and managing the financial performance of these services.

You will act as the commercial interface between Allianz Technology and its internal customers (Allianz Group entities), ensuring that services are clearly described, priced appropriately, and governed with transparency and fairness.

What you do

• Define and maintain the commercial framework for New Horizon 2030 services (service catalog, pricing structures, charging mechanisms, SLAs, OLAs). Develop and manage service contracts, service orders, and commercial agreements with internal customers in alignment with Group policies.
• Ensure commercial models reflect cost structures, value delivered, and strategic priorities (e.g. standardization, cloud adoption, simplification). Support Service Owners and Product Managers in defining new or enhanced services, providing input on commercial viability, pricing, and positioning.
• Monitor and manage the financial performance of assigned services, including cost, revenue, and profitability. Partner with Finance and Controlling to ensure accurate budgeting, forecasting, charge back, and cost allocation for services. Provide regular commercial and financial reporting to stakeholders, highlighting trends, risks, and opportunities.
• Serve as the primary commercial point of contact for Allianz entities consuming New Horizon 2030 services. Manage commercial discussions, negotiations, and clarifications regarding service scope, pricing, and terms. Collaborate with Service Owners, Program Management, Finance, and Legal to resolve commercial issues and align on agreements.
• Ensure commercial arrangements and service contracts comply with Allianz Group policies, regulatory requirements, and internal governance standards.
• Support audits and reviews related to commercial and financial aspects of services. Contribute to continuous improvement of commercial processes, templates, and guidelines within Allianz Technology.
• Assess commercial impact of changes in service scope, architecture, operating model, and demand patterns. Drive initiatives to simplify and standardize commercial models and service offerings across entities.

What you bring

• Bachelor’s or Master’s degree in Business, Finance, Economics, IT Management, or a related field with several years of experience (5+ years) in commercial management, service management, finance/controlling, or IT business partnering in a large organization.
• Strong understanding of IT / digital services and typical service delivery models (managed services, SaaS/PaaS, shared services). Strong analytical and numerical skills; able to interpret financial data and translate it into actionable insights.
• Proven experience in: Defining service catalog entries and pricing models; Managing service contracts and commercial agreements; Budgeting, forecasting, and cost/revenue analysis.
• Experience in commercial management within an IT service or shared service environment. Familiarity with ITIL or similar service management frameworks is a plus. Experience working in international, multi stakeholder environments, ideally within financial services or insurance.
• Excellent communication and negotiation skills, with the ability to explain commercial topics to both business and technical stakeholders. High customer orientation, with a pragmatic and solution driven mindset.
• Fluency in English (spoken and written); additional European languages are an advantage.
• Ability to work collaboratively in cross functional and cross cultural teams. Structured, detail oriented working style and strong ownership mentality.
• Familiarity with AI technologies and GenAI platforms is a strong advantage.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.