[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-workforce-absence-operations-manager-sedgwick-claims-management-services-inc-4-de-us":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":77,"processed_longitude":78,"processed_employment_types":79,"processed_working_hours":80,"processed_working_hours_labels":82,"processed_home_office":83,"processed_salary_min":74,"processed_salary_max":75,"processed_salary_currency":71,"processed_salary_source":84,"processed_benefits":85,"processed_benefits_labels":97,"processed_industry":98,"processed_skills":7,"processed_job_location":99,"processed_full_address_gmaps":101,"processed_street_gmaps":103,"processed_city_gmaps":104,"processed_postal_code_gmaps":105,"processed_country_gmaps":107,"processed_country_iso_code_gmaps":109,"full_description":16,"formatted_description":110,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":111,"processed_it_skills_labels":113,"processed_soft_skills":114,"processed_soft_skills_labels":116,"processed_job_expertise_skills":117,"processed_job_expertise_skills_labels":118,"processed_language_requirements":119,"processed_total_experience_years":126,"processed_professional_field":127,"processed_professional_field_labels":130,"processed_leadership_role":12,"processed_date_posted":19,"raw_job_url":131,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":132,"canonical_industry_label":133,"max_cpc":134,"actual_cpc":7},87444,"workforce-absence-operations-manager-sedgwick-claims-management-services-inc-4","Workforce Absence Operations Manager",null,{"name":9,"slug":10,"logo_url":7},"Sedgwick Claims Management Services Inc.","sedgwick-claims-management-services-inc",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"validThrough":20,"jobLocation":21,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":69},"https:\u002F\u002Fschema.org\u002F","JobPosting","By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Absence Operations Manager PRIMARY PURPOSE: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Oversees internal quality review process and reports monthly. Assures compliance with client internal controls, audit requirements and service agreement requirements. Establishes business plan with goals and objectives for assigned clients. Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes\u002Fregulations, disability plan document, industry best practices and client service requirements. Establishes and maintains client contacts. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). Travels as required. SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred. Experience Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience. Skills & Knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership\u002Fmanagement\u002Fmotivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory\u002FVisual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $85,000.00 - $98,000.00 USD Annual (bonus eligibility, SIPP $2,000.00 Annual). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com",{"@type":18,"name":9},"Organization","2026-10-09","2027-10-09",[22],{"@type":23,"address":24,"geo":29},"Place",{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":28},"PostalAddress","Fallbrook","US","Kalifornien",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",33.3764196,-117.2511466,"ONSITE",[35],"PERMANENT",[37],"Insurance and Claims Management",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68],"Microsoft Office","Communication","Presentation Skills","Leadership","Management","Motivational Skills","Analytical Skills","Interpretive Skills","Organizational Skills","Interpersonal Skills","Negotiation Skills","Teamwork","Problem Solving","Judgment","Troubleshooting","Discretion","Stress Management","Time Management","Claims Management","Budget Preparation","Profit and Loss Management","Compliance","Audit","Quality Review","Business Planning","Staffing","Training","Client Relationship Management","Performance Management","Hiring",{"@type":70,"currency":71,"value":72},"MonetaryAmount","USD",{"@type":73,"minValue":74,"maxValue":75,"unitText":76},"QuantitativeValue",85000,98000,"YEAR",[31],[32],"permanent",[81],"FULL_TIME",[81],"onsite","estimated",[86,87,88,89,90,91,92,93,94,95,96],"Medical insurance","Dental insurance","Vision insurance","401k and matching","Paid time off","Disability insurance","Life insurance","Employee assistance program","Flexible spending account","Health savings account","Other voluntary benefits",[86,87,88,89,90,91,92,93,94,95,96],"insurance and claims management",[100],"sedgwick, west hills, ca - fallbrook, united states of america",[102],"Fallbrook, Kalifornien 92028, USA",[],[26],[106],"92028",[108],"USA",[27],"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.\n\nNewsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance\n\n**Workforce Absence Operations Manager**\n\n**PRIMARY PURPOSE:**\nTo oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues.\n\n**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**\n- Oversees internal quality review process and reports monthly.\n- Assures compliance with client internal controls, audit requirements and service agreement requirements.\n- Establishes business plan with goals and objectives for assigned clients.\n- Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes\u002Fregulations, disability plan document, industry best practices and client service requirements.\n- Establishes and maintains client contacts.\n\n**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**\n- Performs other duties as assigned.\n- Supports the organization's quality program(s).\n- Travels as required.\n\n**SUPERVISORY RESPONSIBILITIES**\n- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.\n- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.\n- Provides support, guidance, leadership and motivation to promote maximum performance.\n\n**QUALIFICATIONS**\n\n**Education & Licensing**\n- Bachelor's degree from an accredited college or university preferred.\n- Licenses as required.\n- Professional certifications appropriate to line of business preferred.\n\n**Experience**\n- Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.\n\n**Skills & Knowledge**\n- Excellent oral and written communication, including presentation skills\n- PC literate, including Microsoft Office products\n- Leadership\u002Fmanagement\u002Fmotivational skills\n- Analytical and interpretive skills\n- Strong organizational skills\n- Excellent interpersonal skills\n- Excellent negotiation skills\n- Ability to work in a team environment\n- Ability to meet or exceed Performance Competencies\n\n**WORK ENVIRONMENT**\nWhen applicable and appropriate, consideration will be given to reasonable accommodations.\n\n**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines\n\n**Physical:** Computer keyboarding, travel as required\n\n**Auditory\u002FVisual:** Hearing, vision and talking\n\nThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.\n\nAs required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $85,000.00 - $98,000.00 USD Annual (bonus eligibility, SIPP $2,000.00 Annual). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.\n\nQualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.\n\nSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.\n\nIf you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.\n\nSedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com",{"microsoft office":112},3,[39],{"communication":115,"presentation skills":115,"leadership":115,"management":115,"motivational skills":115,"analytical skills":115,"interpretive skills":115,"organizational skills":115,"interpersonal skills":115,"negotiation skills":115,"teamwork":115,"problem solving":115,"judgment":115,"troubleshooting":115,"discretion":115,"stress management":115,"time management":115},4,[40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56],{"audit":115,"hiring":115,"staffing":115,"training":115,"compliance":115,"quality review":115,"business planning":115,"claims management":115,"budget preparation":115,"performance management":115,"profit and loss management":115,"client relationship management":115},[57,58,59,60,61,62,63,64,65,66,67,68],{"detected_language_jobad":120,"required":121},"en",[122],[123],{"language":124,"level":125},"ENGLISH","C2",8,[128,129],"Business and Administration","Finance, Insurance and Sales",[128,129],"https:\u002F\u002Fsedgwick.wd1.myworkdayjobs.com\u002Fen-us\u002Fsedgwick\u002Fjob\u002Fwest-hills-ca\u002Fworkforce-absence-operations-manager_r78201","insurance","Insurance",1]