[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-sr-operations-specialist-mechanics-bank-2-de-us":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":64,"processed_longitude":65,"processed_employment_types":66,"processed_working_hours":67,"processed_working_hours_labels":69,"processed_home_office":70,"processed_salary_min":61,"processed_salary_max":62,"processed_salary_currency":58,"processed_salary_source":71,"processed_benefits":72,"processed_benefits_labels":90,"processed_industry":91,"processed_skills":7,"processed_job_location":92,"processed_full_address_gmaps":94,"processed_street_gmaps":96,"processed_city_gmaps":97,"processed_postal_code_gmaps":98,"processed_country_gmaps":99,"processed_country_iso_code_gmaps":101,"full_description":16,"formatted_description":102,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":103,"processed_it_skills_labels":105,"processed_soft_skills":106,"processed_soft_skills_labels":109,"processed_job_expertise_skills":110,"processed_job_expertise_skills_labels":111,"processed_language_requirements":112,"processed_total_experience_years":108,"processed_professional_field":119,"processed_professional_field_labels":121,"processed_leadership_role":11,"processed_date_posted":19,"raw_job_url":122,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":91,"canonical_industry_label":37,"max_cpc":123,"actual_cpc":7},85546,"sr-operations-specialist-mechanics-bank-2","Sr. Operations Specialist",null,{"name":9,"slug":10,"logo_url":7},"Mechanics Bank","mechanics-bank",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"validThrough":20,"jobLocation":21,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":56},"https:\u002F\u002Fschema.org\u002F","JobPosting","Mechanics Bank is currently searching for a Sr. Operations Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be based on-site at one of our offices in Irvine, Cerritos, or Corona. Serves in a support and backup capacity for various back office operations of the bank. Primarily responsible for duties in Service Operations Support and Customer Care. Will work under minimum supervision and work closely with Customer Care. Monitors the status of Service Operations Support workloads to ensure Service levels are met. Adheres to department guidelines, policies, procedures and regulatory requirements governing Customer Care, and Bank Operations and Services, while maintaining maximum level of quality, timeliness of work and providing optimum customer service and satisfaction. The Sr. Operations Specialist performs all Service Operations Support functions outlined below. What you will do: Questionable Activity Reports: Review QARs submitted by Customer Care Agents Call review related to the QAR submissions Rewrite QARs in an articulate, detailed, professional manner Submitted revised QARs to FIU. Complete FEARs APS call backs Complete QAR\u002FFEAR tracking Monitor and review Service Operations Support volumes. Review daily volumes to ensure volumes are completed in a timely manner and according to service levels. Crosstrain on various department functions. Performs Service Operations Support functions, in support of Customer Care, to cover other staff on PTO. These functions include but are not limited to the following: Completes Personal Online Banking and Bill Pay registrations. Responds to unsecure (Contact Us) and secure (Secure Support) emails professionally, according to Bank policy and procedure, and within service levels. Works the Outlook, Customer Care, Research box, performs various call back functions and completes requests including: Adobe eSign, Manual Control, Do Not Assist, Branch Stop Payments Branch Personal Online Banking maintenance ACH Originator information Process faxes Misc. requests Call review as needed. Travel Required: 0-10% Who you are: 2 Year \u002F Associate Degree preferred. Additional experience may be considered in lieu of degree. 3 years in an operational, accounting, finance or related position in a financial institution required. In depth knowledge of the job and its practical applications to complex problems and situations ordinarily encountered. Advanced knowledge of company policies and procedures and banking regulations. Able to help train others and answer questions about complex situations. Excellent problem solving skills. Knowledge of Customer Care Functions. Moderate Excel skills. Calabrio functionality. Fraud prevention knowledge. Basic writing and grammar skills. Analytical skills. Critical thinking skills. ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and\u002For move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate. #LI-AS1 Pay Range: $24.00 - $29.00 hourly AIP Bonus up to 5% Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes[1]: Medical, prescription, dental, and vision coverage for employees and their eligible family members Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits Health Savings Account with employer contribution Healthcare and Dependent Care Flexible Spending Accounts and Commuter\u002FParking Benefit 401(k) and Roth 401(k) with company contribution 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program Supplemental Health plans, Voluntary Legal and Identity Theft Services 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply) Final compensation package will be determined by the work experience, education, and\u002For skill level of the applicant along with internal equity and alignment with geographic market data. Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. Please view Equal Employment Opportunity Posters provided by OFCCP here. To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank [1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position. About Mechanics Bank Backed by exceptional capital strength and substantial assets, we are a resilient and resourceful California bank whose core banking and lending principles reflect that of a community bank. For over a century, it has been our foremost commitment to exceed our clients’ expectations every day. With a footprint spanning the state of California, we serve individuals, small and middle-market businesses, and large corporations with a full range of banking, wealth management and other financial products and services. Our leaders bring diverse backgrounds and experience, and work together to deliver for our clients by embracing a culture that values accountability, teamwork and celebrating success. Our collaborative culture fuels the Bank’s ongoing achievements, allowing us to grow and make a genuine difference in the communities we serve. We also strive to ensure that all employees feel respected and valued based on who they are. When we harness the power of our differences, we achieve more together. Learn about our History & Heritage Learn about our Strength & Stability Learn about our Community Commitment Mechanics Bank is a Member FDIC and Equal Housing Lender.",{"@type":18,"name":9},"Organization","2026-10-07","2027-10-07",[22],{"@type":23,"address":24,"geo":29},"Place",{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":28},"PostalAddress","Cerritos","US","Kalifornien",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",33.8659295,-118.0638802,"ONSITE",[35],"PERMANENT",[37],"Banking",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55],"Microsoft Excel","Calabrio","Adobe eSign","Outlook","Problem Solving","Analytical Skills","Critical Thinking","Writing and Grammar","Training","Customer Service","Teamwork","Banking Operations","Fraud Prevention","Customer Care","Regulatory Compliance","Accounting","Finance",{"@type":57,"currency":58,"value":59},"MonetaryAmount","USD",{"@type":60,"minValue":61,"maxValue":62,"unitText":63},"QuantitativeValue",49920,60320,"YEAR",[31],[32],"permanent",[68],"FULL_TIME",[68],"onsite","estimated",[73,74,75,76,77,78,79,80,81,82,83,84,85,86,87,88,89],"Medical, prescription, dental, and vision coverage","Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits","Health Savings Account with employer contribution","Healthcare and Dependent Care Flexible Spending Accounts","Commuter\u002FParking Benefit","401(k) and Roth 401(k) with company contribution","529 Education Savings plan","Tuition Reimbursement Program","Student Loan Assistance Program","Supplemental Health plans","Voluntary Legal and Identity Theft Services","11 paid holidays","Paid Sick days","Up to 25 paid vacation days","16 hours of paid volunteer time","Free personal checking and savings account","Discounted rates on primary residence loan with $0 origination fees",[73,74,75,76,77,78,79,80,81,82,83,84,85,86,87,88,89],"banking",[93],"mechanics, irvine exchange - auto, united states of america",[95],"Cerritos, Kalifornien, USA",[],[26],[],[100],"USA",[27],"Mechanics Bank is currently searching for a Sr. Operations Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be based on-site at one of our offices in Irvine, Cerritos, or Corona.\n\nServes in a support and backup capacity for various back office operations of the bank. Primarily responsible for duties in Service Operations Support and Customer Care. Will work under minimum supervision and work closely with Customer Care. Monitors the status of Service Operations Support workloads to ensure Service levels are met. Adheres to department guidelines, policies, procedures and regulatory requirements governing Customer Care, and Bank Operations and Services, while maintaining maximum level of quality, timeliness of work and providing optimum customer service and satisfaction. The Sr. Operations Specialist performs all Service Operations Support functions outlined below.\n\n## What you will do:\n\n- Questionable Activity Reports:\n- Review QARs submitted by Customer Care Agents\n- Call review related to the QAR submissions\n- Rewrite QARs in an articulate, detailed, professional manner\n- Submitted revised QARs to FIU.\n- Complete FEARs\n- APS call backs\n- Complete QAR\u002FFEAR tracking\n- Monitor and review Service Operations Support volumes.\n- Review daily volumes to ensure volumes are completed in a timely manner and according to service levels.\n- Crosstrain on various department functions.\n- Performs Service Operations Support functions, in support of Customer Care, to cover other staff on PTO. These functions include but are not limited to the following:\n- Completes Personal Online Banking and Bill Pay registrations.\n- Responds to unsecure (Contact Us) and secure (Secure Support) emails professionally, according to Bank policy and procedure, and within service levels.\n- Works the Outlook, Customer Care, Research box, performs various call back functions and completes requests including:\n- Adobe eSign, Manual Control, Do Not Assist, Branch Stop Payments\n- Branch Personal Online Banking maintenance\n- ACH Originator information\n- Process faxes\n- Misc. requests\n- Call review as needed.\n\n## Travel Required:\n\n0-10%\n\n## Who you are:\n\n- 2 Year \u002F Associate Degree preferred. Additional experience may be considered in lieu of degree.\n- 3 years in an operational, accounting, finance or related position in a financial institution required.\n- In depth knowledge of the job and its practical applications to complex problems and situations ordinarily encountered.\n- Advanced knowledge of company policies and procedures and banking regulations.\n- Able to help train others and answer questions about complex situations.\n- Excellent problem solving skills.\n- Knowledge of Customer Care Functions.\n- Moderate Excel skills.\n- Calabrio functionality.\n- Fraud prevention knowledge.\n- Basic writing and grammar skills.\n- Analytical skills.\n- Critical thinking skills.\n\n## ADA Requirements:\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nWhile performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and\u002For move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.\n\n#LI-AS1\n\n## Pay Range:\n\n$24.00 - $29.00 hourly\n\nAIP Bonus up to 5%\n\nOur comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes[1]:\n\n- Medical, prescription, dental, and vision coverage for employees and their eligible family members\n- Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits\n- Health Savings Account with employer contribution\n- Healthcare and Dependent Care Flexible Spending Accounts and Commuter\u002FParking Benefit\n- 401(k) and Roth 401(k) with company contribution\n- 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program\n- Supplemental Health plans, Voluntary Legal and Identity Theft Services\n- 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year\n- Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)\n\nFinal compensation package will be determined by the work experience, education, and\u002For skill level of the applicant along with internal equity and alignment with geographic market data.\n\nMechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. Please view Equal Employment Opportunity Posters provided by OFCCP here. To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank\n\n[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.\n\n## About Mechanics Bank\n\nBacked by exceptional capital strength and substantial assets, we are a resilient and resourceful California bank whose core banking and lending principles reflect that of a community bank. For over a century, it has been our foremost commitment to exceed our clients’ expectations every day. With a footprint spanning the state of California, we serve individuals, small and middle-market businesses, and large corporations with a full range of banking, wealth management and other financial products and services. Our leaders bring diverse backgrounds and experience, and work together to deliver for our clients by embracing a culture that values accountability, teamwork and celebrating success. Our collaborative culture fuels the Bank’s ongoing achievements, allowing us to grow and make a genuine difference in the communities we serve. We also strive to ensure that all employees feel respected and valued based on who they are. When we harness the power of our differences, we achieve more together.\n\nLearn about our History & Heritage\n\nLearn about our Strength & Stability\n\nLearn about our Community Commitment\n\nMechanics Bank is a Member FDIC and Equal Housing Lender.",{"outlook":104,"calabrio":104,"adobe esign":104,"microsoft excel":104},2,[39,40,41,42],{"problem solving":107,"analytical skills":107,"critical thinking":107,"writing and grammar":104,"training":108,"customer service":107,"teamwork":108},4,3,[43,44,45,46,47,48,49],{"finance":108,"accounting":108,"customer care":107,"fraud prevention":108,"banking operations":107,"regulatory compliance":108},[50,51,52,53,54,55],{"detected_language_jobad":113,"required":114},"en",[115],[116],{"language":117,"level":118},"ENGLISH","C2",[120],"Business and Administration",[120],"https:\u002F\u002Fmechanicsbank.wd5.myworkdayjobs.com\u002Fen-us\u002Fmechanicsbank\u002Fjob\u002Firvine-california\u002Fsr-operations-specialist_r6340",1]