[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-it-application-support-analyst-starr-insurance-holdings-inc-de-us":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":64,"processed_longitude":65,"processed_employment_types":66,"processed_working_hours":67,"processed_working_hours_labels":69,"processed_home_office":70,"processed_salary_min":61,"processed_salary_max":62,"processed_salary_currency":58,"processed_salary_source":71,"processed_benefits":72,"processed_benefits_labels":77,"processed_industry":78,"processed_skills":7,"processed_job_location":79,"processed_full_address_gmaps":81,"processed_street_gmaps":83,"processed_city_gmaps":84,"processed_postal_code_gmaps":85,"processed_country_gmaps":86,"processed_country_iso_code_gmaps":88,"full_description":16,"formatted_description":89,"processed_employment_types_labels":38,"processed_home_office_labels":36,"processed_industry_labels":40,"processed_it_skills":90,"processed_it_skills_labels":93,"processed_soft_skills":94,"processed_soft_skills_labels":96,"processed_job_expertise_skills":97,"processed_job_expertise_skills_labels":98,"processed_language_requirements":99,"processed_total_experience_years":92,"processed_professional_field":106,"processed_professional_field_labels":108,"processed_leadership_role":11,"processed_date_posted":19,"raw_job_url":109,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":78,"canonical_industry_label":40,"max_cpc":110,"actual_cpc":7},87902,"it-application-support-analyst-starr-insurance-holdings-inc","IT Application Support Analyst",null,{"name":9,"slug":10,"logo_url":7},"Starr Insurance Holdings, Inc.","starr-insurance-holdings-inc",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"validThrough":20,"jobLocation":21,"jobLocationType":36,"employmentType":37,"industry":39,"skills":41,"baseSalary":56},"https:\u002F\u002Fschema.org\u002F","JobPosting","Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. Position Summary Serve as the front-line support contact for Aviation end users and manage RemedyForce tickets through resolution. Provide triage, coordination, and timely communication across users, support team, and stakeholders. Use SQL to troubleshoot application issues, validate data, and support accurate resolution. Essential Functions \u002F Responsibilities Own ticket intake; monitor queues and categorize incidents and requests. Perform first-level troubleshooting and coordinate escalation to an appropriate technical team. Maintain clear user communications, status updates, expectations, and resolution confirmation. Write SQL queries for issue investigation, data validation, and operational reporting. Create and maintain knowledge articles, SOPs, and repeatable support documentation. Identify trends and improvement opportunities; provide basic service metrics reporting. Support change\u002Frelease communications and post-release monitoring, as applicable. Required Qualifications Ability to work onsite in Buckhead, Atlanta. Required SQL proficiency: SELECT, WHERE, JOIN, GROUP BY, and aggregate functions. Experience with an ITSM tool; RemedyForce is preferred. Understanding of incident\u002Frequest management fundamentals and structured troubleshooting. Strong customer service, written\u002Fverbal communication, organization, and multitasking skills. Preferred Qualifications Advanced RemedyForce experience and knowledge of relational database concepts. Experience with reporting tools such as Excel and Azure DevOps Familiarity with aviation operations or the aviation business domain. Work Environment Onsite office setting with frequent interaction with Aviation end users and support partners. Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people. Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. https:\u002F\u002Fstarr.com\u002FAbout\u002FCareers",{"@type":18,"name":9},"Organization","2026-09-30","2027-09-30",[22,33],{"@type":23,"address":24,"geo":29},"Place",{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":28},"PostalAddress","Atlanta","US","Georgia",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",33.7501275,-84.3885209,{"@type":23,"address":34,"geo":35},{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":28},{"@type":30,"latitude":31,"longitude":32},"ONSITE",[38],"PERMANENT",[40],"Insurance",[42,43,44,45,46,47,48,18,49,50,51,52,53,54,55],"SQL","RemedyForce","Excel","Azure DevOps","Customer Service","Written Communication","Verbal Communication","Multitasking","IT Service Management (ITSM)","Incident Management","Request Management","Troubleshooting","Relational Database Concepts","Aviation Operations",{"@type":57,"currency":58,"value":59},"MonetaryAmount","USD",{"@type":60,"minValue":61,"maxValue":62,"unitText":63},"QuantitativeValue",55000,75000,"YEAR",[31,31],[32,32],"permanent",[68],"FULL_TIME",[68],"onsite","estimated",[73,74,75,76],"First class training and development opportunities","Entrepreneurial culture","Accessible leaders","Career growth opportunities",[73,74,75,76],"insurance",[80],"starr, atlanta, ga, united states of america",[82],"Atlanta, Georgia, USA",[],[26],[],[87],"USA",[27],"Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.\n\n## Position Summary\n\nServe as the front-line support contact for Aviation end users and manage RemedyForce tickets through resolution. Provide triage, coordination, and timely communication across users, support team, and stakeholders. Use SQL to troubleshoot application issues, validate data, and support accurate resolution.\n\n## Essential Functions \u002F Responsibilities\n\n- Own ticket intake; monitor queues and categorize incidents and requests.\n- Perform first-level troubleshooting and coordinate escalation to an appropriate technical team.\n- Maintain clear user communications, status updates, expectations, and resolution confirmation.\n- Write SQL queries for issue investigation, data validation, and operational reporting.\n- Create and maintain knowledge articles, SOPs, and repeatable support documentation.\n- Identify trends and improvement opportunities; provide basic service metrics reporting.\n- Support change\u002Frelease communications and post-release monitoring, as applicable.\n\n## Required Qualifications\n\n- Ability to work onsite in Buckhead, Atlanta.\n- Required SQL proficiency: SELECT, WHERE, JOIN, GROUP BY, and aggregate functions.\n- Experience with an ITSM tool; RemedyForce is preferred.\n- Understanding of incident\u002Frequest management fundamentals and structured troubleshooting.\n- Strong customer service, written\u002Fverbal communication, organization, and multitasking skills.\n\n## Preferred Qualifications\n\n- Advanced RemedyForce experience and knowledge of relational database concepts.\n- Experience with reporting tools such as Excel and Azure DevOps\n- Familiarity with aviation operations or the aviation business domain.\n\n## Work Environment\n\nOnsite office setting with frequent interaction with Aviation end users and support partners.\n\nStarr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people. Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. https:\u002F\u002Fstarr.com\u002FAbout\u002FCareers",{"sql":91,"excel":92,"remedyforce":91,"azure devops":92},3,2,[42,43,44,45],{"customer service":95,"written communication":95,"verbal communication":95,"organization":91,"multitasking":91},4,[46,47,48,18,49],{"troubleshooting":91,"request management":91,"aviation operations":92,"incident management":91,"it service management (itsm)":91,"relational database concepts":92},[50,51,52,53,54,55],{"detected_language_jobad":100,"required":101},"en",[102],[103],{"language":104,"level":105},"ENGLISH","C1",[107],"Information and Communications Technology Service Managers",[107],"https:\u002F\u002Fstarrcompanies.wd1.myworkdayjobs.com\u002Fen-us\u002Fcareers\u002Fjob\u002Fatlanta-ga\u002Fit-application-support-analyst_jr4525",1]