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Engagement",{"id":435,"slug":436,"title":437,"raw_title":13,"is_featured":14,"company":438,"raw_hiringOrganization_logo_url":13,"processed_city_gmaps":439,"processed_country_iso_code_gmaps":440,"processed_home_office":64,"processed_salary_min":441,"processed_salary_max":442,"processed_salary_currency":25,"processed_salary_source":26,"processed_working_hours":443,"processed_employment_types":29,"processed_it_skills":444,"processed_it_skills_labels":445,"processed_job_expertise_skills":449,"processed_job_expertise_skills_labels":450,"max_cpc":54,"actual_cpc":55},86095,"senior-construction-lending-specialist-state-employees-credit-union","Senior Construction Lending Specialist",{"name":16,"slug":17,"logo_url":13},[62],[21],70000,100000,[28],{"msp":31,"built":31,"mortgagebot":31},[446,447,448],"Mortgagebot","MSP","Built",{"training":37,"underwriting":38,"draw approvals":37,"loan servicing":37,"mortgage lending":38,"inspection review":37,"financial analysis":38,"policy 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you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Member Services Representative must possess all the basic essential knowledge of branch operational procedures. They communicate and explain product information to members and answer general questions, including functions such as cash box management, account origination and maintenance, and all other services as needed. Enhanced Expectations and Responsibilities at this Position Level* Proficiency in account maintenance and opening all account types for new members while following MIP procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Obtain and execute Notary Public services as requested by management. Engage with community as requested by management by attending community events to enhance Credit Union presence. Maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Perform subsequent advances on existing open and home equity lines of credit after completing the “Advances” module. Assist with member safe deposit box access AFTER completing the “Safe Deposit Box” Module and Annual Safe Deposit Box Training. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Possess a thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Knowledgeable in CXone and be able to assist MSS as requested. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Modules Required Note, the list of modules below is expected to be completed DURING the employee’s time in this position, not as a prerequisite of the position. Generally, employees are expected to complete the modules within one year in order to gain knowledge needed for effectiveness in the position and the modules listed below must be completed prior to advancement to the next level. Account Research in OnBase ACH\u002FDirect Deposit Advances Cashpoints Global Accounts Debit Cards Financial Advisory Services (FAS) Overview Foreign Currency & Foreign Checks Disputes vs. Fraud Payments Tax-Advantaged Accounts Safe Deposit Boxes Transit Procedures Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have excellent communication skills, both verbal and written. Must be self-motivated and dependable. Must have a demonstrated ability to problem solve and use good judgment. Must be an active listener and communicator. Must have demonstrated proficiency in all aspects of the Assoc MSR role. Must have met all requirements of the Assoc MSR role. Minimum of 2 years of SECU or directly related experience strongly preferred. Excellent balancing record with no gross balancing violations or exceptions in the preceding 6 months. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU’s Core Values. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Representative position. Employees are expected to achieve proficiency in these areas while in the Member Services Representative position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":634,"slug":635,"title":168,"location":13,"raw_job_location_address_addressLocality":636,"raw_hiringOrganization_logo_url":13,"raw_description":637},86060,"associate-member-services-representative-state-employees-credit-union-35","Asheboro - S Park St","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Adhere to SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wire transfers. Help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Additional Modules Required The following modules should be completed at this level and are required prior to advancement to the next level: SECU's Member Facing Websites Branch Security Measures Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Consistently demonstrates SECU’s Core Values Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have good communication skills, both verbal and written. Must have good problem-solving skills. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":413,"slug":414,"title":415,"location":13,"raw_job_location_address_addressLocality":639,"raw_hiringOrganization_logo_url":13,"raw_description":640},"Brevard","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Senior Member Services Representative must possess broad knowledge of all branch operational procedures and tools obtained through their work experience as well as a comprehensive understanding of all MSR responsibilities. They assist in training other employees in all MSR duties and act as a mentor to less experienced staff. Enhanced Expectations and Responsibilities at this Position Level* Prepare, order, and verify cash delivery and shipments. Demonstrate the ability to resolve problems across all delivery channels and independently utilize critical thinking to ensure members are well informed and have a positive branch experience. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Oversee and train MSRs in the collection and documentation of deposit and\u002For loan collection reports as directed by management. Proficient and able to assist in training MSRs in CXone and able to assist MSS as requested. Assist in training other employees in all MSR duties and act as a mentor to less experienced staff. Provide employee support in resolving member and procedural problems. Research and resolve member complaints. Assist in the supervision of the MSR area including ensuring credit union policy and regulatory compliance. Coordinate the daily balancing of the vault, automated teller machines, teller cash dispenser, coin sorter and mobile deposits at the direction of the MSM. Train less experienced employees how to effectively perform duties. Assist with displays and promoting Credit Union events such as Member Appreciation Days, Back-To-School Supply Drive, Youth week events. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Evaluate daily mobile and automated teller machine deposits. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Proficiency in account maintenance and opening all account types for new members while following MIP procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e. insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Maintain daily and monthly records for various reports - i.e. return items, forgeries. Establish and facilitate member safe deposit box access. Perform subsequent advances on existing open and home equity lines of credit. Obtain and execute Notary Public services as requested by management. Engage with community as requested by management on a regular basis by attending community events to enhance Credit Union presence. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance and maintain knowledge of branch operations and potential member needs. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Modules Required Note, the list of modules below is expected to be completed DURING the employee’s time in this position, not as a prerequisite of the position. Generally, employees are expected to complete the modules within one year in order to gain knowledge needed for effectiveness in the position and the modules listed below must be completed prior to advancement to the next level. The modules required are as follows: Account and Profile Maintenance Member Access Alerts and Multifactor Authentication Credit Cards Estate Basics Life Stages and Events Mobile Payments & Token Management U.S. Savings Bonds Visa DPS System Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Demonstrated ability to work independently and as part of a team. Excellent critical thinking and problem-solving skills. Effective listener and communicator. Effective with time management. Must have demonstrated proficiency in all aspects of the Assoc MSR and MSR roles. Minimum of 4 years of SECU or directly related experience strongly preferred. Demonstrated ability to train MSRs and serve as a mentor to less experienced team members. Demonstrated ability to oversee the MSR area in the absence of the Member Services Manager. Excellent balancing record with no gross balancing violations or exceptions in the preceding 6 months. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU’s Core Values. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Sr Member Services Representative position. Employees are expected to achieve proficiency in these areas while in the Sr Member Services Representative position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":642,"slug":643,"title":168,"location":13,"raw_job_location_address_addressLocality":636,"raw_hiringOrganization_logo_url":13,"raw_description":637},86062,"associate-member-services-representative-state-employees-credit-union-36",{"id":314,"slug":315,"title":168,"location":13,"raw_job_location_address_addressLocality":318,"raw_hiringOrganization_logo_url":13,"raw_description":637},{"id":646,"slug":647,"title":168,"location":13,"raw_job_location_address_addressLocality":648,"raw_hiringOrganization_logo_url":13,"raw_description":637},86064,"associate-member-services-representative-state-employees-credit-union-38","Cary-Macedonia Rd",{"id":343,"slug":344,"title":12,"location":13,"raw_job_location_address_addressLocality":650,"raw_hiringOrganization_logo_url":13,"raw_description":651},"Chapel Hill-Pittsboro St","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Member Services Officer possesses all the essential knowledge of an Associate Member Services Officer. MSOs exhibit the ability to perform account maintenance, open all account types, assist and approve members in all areas of consumer lending, and are able to assist in all other services. Enhanced Expectations and Responsibilities at this Position Level* Passing score on Consumer Lending Program (CLP) exam and completion of the in-person New Consumer Lender Learning Program required PRIOR to becoming a Member Services Officer. Member Services Officers are granted Tier 1 – Tier 2 Lending Limits (As Assigned). Assist members in all areas of consumer lending. A Member Services Officer may independently evaluate and approve or deny loans within their assigned limits. Loans outside their limits should be presented to an officer with appropriate limits with a recommendation for approval or denial. Maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs. Proficiency in account maintenance and opening all account types for new members while following MIP procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Must have basic knowledge of cash operations and be able to assist in the following at the direction of management: Balancing the vault, automated teller machines, teller cash dispenser, and coin sorter as directed. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Organize community events as requested by management on a regular basis to enhance Credit Union presence. Assist with displays and promoting Credit Union events such as Member Appreciation Days, Back-To-School Supply Drive, Youth week events. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Serve members by processing transactions in the appropriate system. If requested by Management, this includes balancing a cash drawer in accordance with Performance Measurement Criteria. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wires. Open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e. insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Establish and facilitate member safe deposit box access. Perform subsequent advances on existing open and home equity lines of credit. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Collection Training class attendance is required prior to collecting loans. Execute Notary Public services as requested by management. Learn CXone and assist MSS as requested. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Engage with community as requested by management on a regular basis by attending community events to enhance Credit Union presence. Complete additional tasks assigned by management and other administrative duties as needed. Modules Required Note, the list of modules below is expected to be completed DURING the employee’s time in this position, not as a prerequisite of the position. Generally, employees are expected to complete the modules within one year in order to gain knowledge needed for effectiveness in the position. The modules required are as follows: Account Research in OnBase ACH\u002FDirect Deposit Member Access Alerts and Multifactor Authentication Cashpoints Global Accounts Credit Cards Debit Cards Estate Basics Financial Advisory Services (FAS) Overview Foreign Currency & Foreign Checks Disputes vs. Fraud Life Stages & Events Mobile Payments & Token Management Payments Transit Procedures Tax-Advantaged Accounts U.S. Savings Bonds Visa DPS System Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. Demonstrated proficiency in all responsibilities and requirements of Assoc MSO role. Must have excellent communication skills, both verbal and written. Demonstrated ability to work independently and as part of a team. Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation. Must be self-motivated and dependable. Must have a demonstrated ability to problem solve and use good judgment Must be an active listener and communicator. Minimum of 2 years of SECU or directly related experience strongly preferred. Has completed Consumer Lending Program (CLP) courses and has received a passing score on the CLP Exam. Has attended the in-person New Consumer Lender Learning Program training. Has completed all required quarterly training courses & other training assigned by management Consistently demonstrates SECU’s Core Values. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. *Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Officer position. Employees are expected to achieve proficiency in these areas while in the Member Services Officer position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":653,"slug":654,"title":655,"location":13,"raw_job_location_address_addressLocality":656,"raw_hiringOrganization_logo_url":13,"raw_description":640},86066,"senior-member-services-representative-state-employees-credit-union","Senior Member Services Representative","Concord-Poplar Tent Rd",{"id":658,"slug":659,"title":168,"location":13,"raw_job_location_address_addressLocality":660,"raw_hiringOrganization_logo_url":13,"raw_description":637},86067,"associate-member-services-representative-state-employees-credit-union-39","Charlotte-Park Rd",{"id":662,"slug":663,"title":264,"location":13,"raw_job_location_address_addressLocality":664,"raw_hiringOrganization_logo_url":13,"raw_description":665},86068,"part-time-branch-state-employees-credit-union-44","Concord - Rock Hill Church Rd","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed. DIMENSIONS: This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. DUTIES: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Key all required transactions into the Margo system and balance cash drawer with accuracy. Balance the vault, ATM, TCD and coin sorter. Operate drive-thru window as needed. Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter. Prepare, order, and verify cash delivery and shipment once a week. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations as needed Other duties as assigned. REQUIREMENTS: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Attendance in accordance with assigned schedule is required Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Uses hands and fingers to press keys on adding machine to add information for member transactions. Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information. Sits 80%, stands 10%, and walks 10% of the time. Must communicate clearly to answer members questions and to describe member services. Must listen intently to members questions and concerns in order to facilitate quality service. Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc.. May order supplies for the branch using computer terminal. Maintains manual cash drawer, counting currency daily to balance cash drawer. May climb stairs when branch is located on multiple levels. Must be able to comprehend and carry out verbal and written instructions. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":667,"slug":668,"title":669,"location":13,"raw_job_location_address_addressLocality":670,"raw_hiringOrganization_logo_url":13,"raw_description":671},86069,"mortgage-loan-specialist-state-employees-credit-union-3","Mortgage Loan Specialist","Durham - Lowe's Grove","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose Experienced Mortgage Loan Specialist responsible for the full real estate loan process across all delivery channels. MLSs should have a solid understanding of the entire real estate loan cycle and servicing functions. Actively identifies, develops, and maintains a source of referrals from realtors, builders, Credit Union colleagues and the community for new mortgage lending opportunities. Duties Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process. Independently assess and underwrite real estate loan applications including but not limited to applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk with the ability\u002Fauthority to extend credit or deny for real estate loan products within assigned tiered approval lending limits. Communicate approval or denial decisions to members in a clear and professional manner. Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions. Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed. Seek guidance for complex lending situations and approval authority from a Sr MLS or above. Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information. Assist membership with servicing of existing mortgage and home equity loans. Collaborate with RELO VP\u002FSVP on training and loan approvals. Follow up with prequalified applicants and on other leads in a timely and effective manner. Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term, and market conditions. Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration and assist members with real estate loan closings. Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance. Educate members on available services and make referrals for other Credit Union products and services based on their needs. Ensure well documented, easy to review loan application history notes within the Loan Origination System. Work with Lending Contact Center to provide assistance with mortgage lending calls when needed. Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities. Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice. Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume. Work with lending contact center to provide assistance with mortgage lending calls when needed. Consumer unsecured lending as assigned. Answer phone and perform other clerical duties as needed. Complete additional tasks assigned by management. Requirements Must have high school diploma or GED equivalent. Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Successful completion of Real Estate Lending (RELP) courses and subsequent exam is required before moving to this role. Additional Modules Required: Wires Credit Cards Estate Basics Financial Advisory Services (FAS) Overview Life Stages & Events Has demonstrated proficiency in all aspects of the Associate MLS role. Minimum of 2 years’ mortgage lending experience strongly preferred. Minimum tier 2 lending limits assigned. Demonstrated proficiency at current lending approval authority. Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written. Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc. Must have strong networking and relationship development skills. Meets compliance and regulatory standards. Makes lending decisions consistent with SECU loan policies. Has or is eligible to be registered as an active MLO with the NMLS. Must be organized and meticulous. Must be willing to engage in ongoing training and professional development. Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU’s Core Values. Recommendation of VP\u002FSVP and RELO VP\u002FSVP required for advancement to this level. Must be able to speak and write English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, copy machine, and telephone. Some local travel may be required. Physical Demands Must be able to comprehend and carry out job requirements. Job requires a substantial amount of sitting and computer usage. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Answer and operate a telephone. Lift up to15 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":673,"slug":674,"title":675,"location":13,"raw_job_location_address_addressLocality":676,"raw_hiringOrganization_logo_url":13,"raw_description":677},86070,"part-time-branch-state-employees-credit-union-45","Part Time- Branch","Charlotte - Airport Center Pkwy","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed. DIMENSIONS: This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. DUTIES: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Key all required transactions into the Margo system and balance cash drawer with accuracy. Balance the vault, ATM, TCD and coin sorter. Operate drive-thru window as needed. Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter. Prepare, order, and verify cash delivery and shipment once a week. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations as needed Other duties as assigned. REQUIREMENTS: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Attendance in accordance with assigned schedule is required Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Uses hands and fingers to press keys on adding machine to add information for member transactions. Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information. Sits 80%, stands 10%, and walks 10% of the time. Must communicate clearly to answer members questions and to describe member services. Must listen intently to members questions and concerns in order to facilitate quality service. Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc.. May order supplies for the branch using computer terminal. Maintains manual cash drawer, counting currency daily to balance cash drawer. May climb stairs when branch is located on multiple levels. Must be able to comprehend and carry out verbal and written instructions. Must be able to lift 5 pounds SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":679,"slug":680,"title":681,"location":13,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":13,"raw_description":683},86071,"associate-member-services-representataive-state-employees-credit-union","Associate Member Services Representataive","Fayetteville-Sycamore Dairy Rd","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! undefined Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Adhere to SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wire transfers. Help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Additional Modules Required The following modules should be completed at this level and are required prior to advancement to the next level: SECU's Member Facing Websites Branch Security Measures Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Consistently demonstrates SECU’s Core Values Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have good communication skills, both verbal and written. Must have good problem-solving skills. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":262,"slug":263,"title":264,"location":13,"raw_job_location_address_addressLocality":685,"raw_hiringOrganization_logo_url":13,"raw_description":677},"Gastonia - Union Rd",{"id":400,"slug":401,"title":168,"location":13,"raw_job_location_address_addressLocality":687,"raw_hiringOrganization_logo_url":13,"raw_description":637},"Greenville-First St",{"id":689,"slug":690,"title":264,"location":13,"raw_job_location_address_addressLocality":691,"raw_hiringOrganization_logo_url":13,"raw_description":665},86074,"part-time-branch-state-employees-credit-union-47","Greensboro - Muirs Chapel Rd",{"id":359,"slug":360,"title":168,"location":13,"raw_job_location_address_addressLocality":687,"raw_hiringOrganization_logo_url":13,"raw_description":637},{"id":694,"slug":695,"title":168,"location":13,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":13,"raw_description":637},86076,"associate-member-services-representative-state-employees-credit-union-42","Newland",{"id":698,"slug":699,"title":168,"location":13,"raw_job_location_address_addressLocality":700,"raw_hiringOrganization_logo_url":13,"raw_description":637},86077,"associate-member-services-representative-state-employees-credit-union-43","New Bern - Elizabeth Ave",{"id":106,"slug":107,"title":108,"location":13,"raw_job_location_address_addressLocality":702,"raw_hiringOrganization_logo_url":13,"raw_description":637},"Monroe",{"id":10,"slug":11,"title":12,"location":13,"raw_job_location_address_addressLocality":19,"raw_hiringOrganization_logo_url":13,"raw_description":651},{"id":705,"slug":706,"title":707,"location":13,"raw_job_location_address_addressLocality":708,"raw_hiringOrganization_logo_url":13,"raw_description":709},86080,"insurance-specialist-state-employees-credit-union","Insurance Specialist","Greenville-Medical Park","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Insurance Specialist is responsible for providing comprehensive consultative insurance guidance and growing the local delivery of insurance services within assigned area. This role acts as an experienced auto, home, life, and annuity insurance agent in the designated territory. The Insurance Specialist I engages personnel across all business lines and works collaboratively to establish effective referral processes and ensure member holistic financial planning needs are met. Essential Responsibilities: (25%) Responsible for life\u002Fpersonal lines insurance and annuity contract delivery as a member facing Insurance Specialist within SECU locations and provides light territorial support and guidance to newer Insurance specialists within the network. (25%) Utilize SECU technology, marketing campaigns, lead platforms, and member branch visits to achieve daily activity levels that align with branch\u002Fterritory\u002Fregion insurance productivity benchmarks. Work independently and successfully achieves desired activity productivity levels with minimal guidance and oversight. (15%) Coordinate and engage with other specialists as needed to assist with complex scenarios and ensure member needs are being met holistically. (15 Assess member needs and deliver insurance solutions in accordance with established systems, processes, and carrier requirements. (10%) Acts as a trusted insurance resource by advising on best practices and sharing valuable feedback to the leadership team. (10%) Effectively build referral networks across all business lines to ensure member insurance needs are met Required Education & Experience (Knowledge, Skills, & Abilities): 2 years of insurance sales and service experience or related financial services experience. Must possess active North Carolina Life and Personal Lines or Property & Casualty licenses and satisfy all continuing education requirements. Advanced knowledge of insurance industry and responsibilities to the policyholders. Substantial experience working within an Agency Management System. Demonstrated ability to build and maintain relationships with carriers, specialists and members and facilitate effective dialogue. Preferred Education & Experience (Knowledge, Skills, & Abilities): ALMI, CIC, CFP® or other industry designation Job Environment & Physical Requirements: Work in an SECU branch location and some travel within assigned region. Sitting for prolonged periods. Telephone for prolonged periods. Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":132,"slug":133,"title":134,"location":13,"raw_job_location_address_addressLocality":137,"raw_hiringOrganization_logo_url":13,"raw_description":711},"If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Associate MSOs will also begin training in lending and collections at this level. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Attain basic knowledge of how to serve members with running and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Adhere to SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Obtain and execute Notary Public services as requested by management. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wire transfers. Help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Learn safe deposit procedures and assist members with accessing their boxes with the assistance of an experienced MSR\u002FMSO. Begin obtaining basic knowledge of all consumer lending and credit card products and services. Begin learning how to perform subsequent advances on existing open and home equity lines of credit. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Collection Training class attendance is required prior to collecting loans. Advancement beyond Associate MSO requires completion of the Consumer Lending Program (CLP) courses, including a passing score on the CLP exam in addition to completion of the in-person New Consumer Lender Learning Program. Completion of the CLP courses and CLP exam are a required prerequisite before attending the in-person New Consumer Lender Learning Program. Additional Modules Required The following additional modules should be completed at this level: SECU's Member-Facing Websites Branch Security Measures Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Account and Profile Maintenance Advances Safe Deposit Boxes Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Consistently demonstrates SECU’s Core Values Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have good communication skills, both verbal and written. Must have good problem-solving skills. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":713,"slug":714,"title":715,"location":13,"raw_job_location_address_addressLocality":716,"raw_hiringOrganization_logo_url":13,"raw_description":717},86082,"intern-branch-part-time-spring-2027-state-employees-credit-union","Intern – Branch Part-time Spring 2027","Cullowhee","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview To provide project- based learning and real-world experience to rising Sophomore, Junior, Senior and Graduate students. This cohort experience will provide opportunities to enhance professionalism, train cross-functionally and receive mentorship from a designated resource within the assigned branch. This is a paid internship opportunity for the Spring 2027 semester. Responsibilities Responsible for assigned project-based research and presentation to be shared with leadership at the conclusion of the program. Collaborates effectively and professionally with branch coworkers and departments across the organization to aid in research and development of project. Accountable for understanding SECU products and services and providing recommendations to membership based on their needs. Obtains entry-level exposure to branch services and operations. Performs administrative duties such as greeting members, answering phones, filing paperwork, and performing other clerical duties as assigned. Demonstrates exemplary customer service through interactions with membership. NC Locations Cullowhee - 4801 Little Savannah Rd Cullowhee, NC 28723 Granite Falls - 145 N Highland Ave Granite Falls, NC 28630 Requirements Must be 18 years or older. Currently enrolled full-time at a US – NC based accredited university\u002Fcollege. Must commit to a 10 – 12-week internship program. Must commit to at least 10 hours per week. GPA of 2.8 or higher. Authorized to work in the Unites States without Sponsorship now or in the future or without receiving CPT\u002FOPT through university\u002Fcollege. Must be a rising Sophomore, Junior, Senior or Graduate Student. Job Environment Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Onsite. Physical Demands Sitting for prolonged periods. Bending\u002Fstanding for prolonged periods. Carrying up to 5 lbs. Lifting to 5 lbs. Push\u002F pull up to 5 lbs. Filing for prolonged periods. Telephone for prolonged periods. Computer for prolonged periods. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":719,"slug":720,"title":721,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":723},86083,"intern-server-engineering-and-operations-part-time-spring-2027-state-employees-credit-union","Intern – Server Engineering and Operations Part-time Spring 2027","Operations - Raleigh - Creedmoor Rd","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview To provide project- based learning and real-world experience to rising Sophomore, Junior, Senior and Graduate students. This cohort experience will provide opportunities to enhance professionalism, gain entry-level investment services experience and receive mentorship from a designated resource within the department. This is a paid internship opportunity for the Spring 2027 semester. The internship program is designed to be a pipeline for identifying early talent with the goal of converting interns into a part time or full-time role at SECU. Responsibilities Responsible for assigned project-based research and presentation to be shared with leadership at the conclusion of the program. Obtain entry-level exposure to the functions of an Associate IT Data Analyst. Data acquisition, preparation, cleaning, integration, and cataloging Power BI reporting - Power Query, DAX, visualizations Python scripting and version control Operational process analysis and improvement Perform administrative duties including mailings and imaging documents and other clerical duties as assigned. Collaborate effectively and professionally with internal coworkers and departments across the organization to aid in research and development of projects. Requirements Data Analytics or Data Science-related major. Must be 18 years or older. Currently enrolled full-time at a US – NC based accredited university\u002Fcollege. Must commit to a 10 - 12-week internship program. Must commit to at least 10 hours per week. GPA of 2.8 or higher. Authorized to work in the Unites States without Sponsorship now or in the future or without receiving CPT\u002FOPT through university\u002Fcollege. Must be a rising Sophomore, Junior, Senior or Graduate Student. Job Environment Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Hybrid, At max 4 days per month in office Physical Demands Sitting for prolonged periods. Bending\u002Fstanding for prolonged periods. Carrying up to 5 lbs. Lifting up to 5 lbs. Push\u002F pull up to 5 lbs. Filing for prolonged periods. Telephone for prolonged periods. Computer for prolonged periods. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":725,"slug":726,"title":727,"location":13,"raw_job_location_address_addressLocality":728,"raw_hiringOrganization_logo_url":13,"raw_description":729},86084,"technical-transformation-specialist-state-employees-credit-union-2","Technical Transformation Specialist","Operations - Raleigh - 1000 Wade Ave","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Technical Transformation Specialist plays a key role in supporting the successful adoption and integration of new technologies and processes within SECU. As part of a dynamic team, this position works cross-functionally to bridge the gap between business units, operations, and IT, ensuring that all technical initiatives align with the organization's strategic goals. This role is focused on optimizing processes, implementing effective solutions, and driving operational efficiency to system conversions and transformation to improve member experience, service delivery, and overall organizational performance with a focus on deposit accounts and systems. Essential Responsibilities: (40%) Partner with business leaders, IT, and project managers to understand project requirements, scope, and objectives. Translate business needs into actionable plans and facilitate communication between non-technical and technical teams. (30%) Assist in providing guidance to identify opportunities for process improvement and technology enhancements with a focus on deposit accounts and operations processes. Develop and implement solutions to enhance operational efficiencies, streamline workflows, increase productivity, and enhance the overall employee and member experience. (20%) Assist in the planning, execution, and monitoring of technical transformation projects, ensuring delivery on time, within budget, and according to specifications. (10%) Act as liaison between technical and operations teams to provide guidance on updating and developing new procedures based on technology changes. Required Education & Experience (Knowledge, Skills, & Abilities): 5+ years of financial services experience Experience with bank or credit union core systems Experience with bank or credit union system conversions Experience working with IT and Operation teams in the financial industry High degree of written and verbal communication skills, professionalism, and good organizational skills Critical thinking skills Ability to speak English fluently Highly member service oriented Highly collaborative Minimum direct years of experience Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree Experience with technical aspects of deposit account and CIF related banking systems Job Environment & Physical Requirements: Sitting for prolonged periods Computer for prolonged periods Travel to conferences as needed SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":188,"slug":189,"title":190,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":731},"If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: North Carolina State Employees Credit Union is seeking a Lead Cryptographic Engineer to join its Data Protection team. This role owns the design, operation, and continuous improvement of the credit union's cryptographic infrastructure, ensuring the confidentiality, integrity, and availability of cryptographic services that protect member and enterprise data. The Lead Cryptographic Engineer will serve as a subject matter expert on certificate lifecycle management, key management, and emerging cryptographic standards, partnering closely with Security, Infrastructure, and Compliance teams. Essential Responsibilities: Design and operate key management services across cloud KMS platforms and on-premises HSMs, including key hierarchies, rotation schedules, separation of duties, and BYOK\u002FHYOK arrangements where customer commitments require them. Plan and execute key generation and signing ceremonies under split knowledge and dual control, with auditable evidence and witnessed procedures. Design, operate, and maintain enterprise Cryptographic infrastructure, including Microsoft Active Directory Certificate Services (ADCS) and integrated certificate lifecycle management platforms such as Venafi and DigiCert. Own the enterprise PKI end to end: offline root, issuing CA hierarchy, HSM-backed key material, CP\u002FCPS documentation, and the operational runbooks that support them. Lead certificate lifecycle automation efforts, reducing manual issuance, renewal, and revocation processes across the enterprise. Ensure PKI operations and certificate issuance practices remain compliant with CA\u002FBrowser Forum baseline requirements and applicable industry standards. Evaluate, plan, and support the organization's transition to post-quantum cryptography (PQC), including algorithm agility and migration roadmaps. Develop and maintain cryptographic policies, standards, certificate practice statements, and operational runbooks. Set standards for envelope encryption, tokenization, field-level encryption, and data-at-rest and in-transit protection. Build and maintain a cryptographic bill of materials (CBOM) covering algorithms, libraries, and dependencies across the estate. Partner with Security Engineering, Infrastructure, and Compliance teams to support audits, risk assessments, and incident response involving cryptographic assets. Mentor junior engineers and contribute to the Data Protection team's technical roadmap. Required Education & Experience (Knowledge, Skills, & Abilities): 7+ years of experience in information security, with a focus on public key infrastructure and cryptographic systems. Demonstrated ownership of a production PKI, including CA hierarchy design and HSM operations (Thales, Entrust nShield, AWS CloudHSM, or equivalent). Hands-on experience with Venafi, Cyberark, DigiCert, Microsoft ADCS or other Cryptographic related tooling in a production enterprise environment. Working knowledge of HSMs, certificate lifecycle automation tooling, and CA\u002FBrowser Forum compliance requirements. Practical automation skills in Python, Go, or a comparable language, and comfort working with APIs, infrastructure as code, and CI\u002FCD systems. Familiarity with post-quantum cryptography concepts and emerging NIST standards. Strong understanding of cryptographic protocols (TLS, S\u002FMIME, code signing) and key management best practices. Experience operating cryptographic services in a major cloud environment (AWS, Azure, or GCP) at scale. Excellent written and verbal communication skills, with the ability to advise technical and non-technical stakeholders. Preferred Education & Experience (Knowledge, Skills, & Abilities): Associates, Bachelors, or advanced degree in IT Security or related field Experience in financial services or another highly regulated industry Security certifications such as Security+, GIAC, or CISSP Familiarity with building dashboards or metrics reporting for security programs SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":733,"slug":734,"title":735,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":736},86086,"senior-cyber-intelligence-analyst-state-employees-credit-union","Senior Cyber Intelligence Analyst","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! About the role The Senior Cyber Intelligence Analyst is the technical lead for intelligence-driven detection and exposure management. You own the analytic tradecraft, the detection engineering standards, and the intelligence products that shape how the organization prioritizes vulnerabilities, builds detections, and briefs leadership. You set the bar for the team's Splunk work, mentor analysts, and represent threat intelligence to peer teams and executives. This is a senior individual-contributor role with real ownership. You are expected to define how the work gets done, not just do it, and to make defensible analytic calls that leadership will act on. What you will do Lead threat intelligence and analysis Own the intelligence requirements process: define priority intelligence requirements with stakeholders, maintain the collection plan, and evaluate feed and vendor value. Lead analysis of threat actors, campaigns, malware families, and TTPs relevant to financial services, our technology stack, and our third-party ecosystem, mapped to MITRE ATT&CK. Produce and quality-review decision-ready intelligence products at the tactical, operational, and strategic levels, including briefings for the CISO and contributions to governance and Board-level reporting. Own the threat-informed assessment of newly disclosed vulnerabilities (CISA KEV, EPSS, exploit availability, vendor advisories) and drive that assessment into vulnerability prioritization and emergency remediation decisions. Lead intelligence support to incident response: attribution, campaign context, indicator enrichment, and post-incident lessons that become detections and requirements. Represent the organization in industry sharing communities (FS-ISAC and peer groups) and build relationships with vendor and government intelligence contacts. Lead detection engineering Own the detection engineering program in Splunk Enterprise Security: standards, lifecycle, coverage measurement, and the tuning process. Design and build high-value detections, correlation searches, and risk-based alerting (RBA) logic; review and mentor others' detection work. Maintain the MITRE ATT&CK coverage map, prioritize gaps against current threat intelligence and crown-jewel assets, and drive a roadmap to close them. Establish detection-as-code practices: version control, peer review, testing against replayed or emulated attack data, and controlled deployment. Lead purple-team and adversary emulation exercises to validate detections and measure real coverage rather than assumed coverage. Set standards for SPL quality, data model use, CIM compliance, and search performance; partner with the Splunk platform team on data onboarding and platform direction. Lead threat hunting and exposure management Design and run the threat hunting program: hunt hypotheses tied to priority intelligence requirements, documented methodology, and outcomes that feed detections and remediation. Lead cross-source analysis correlating vulnerability data (Tenable) with endpoint (SentinelOne), source control (GitHub), network and edge (F5, Check Point, Zscaler), and email (Proofpoint) telemetry to identify exposed, exploitable, and actively targeted assets. Serve as the threat intelligence lead for the continuous threat exposure management (CTEM) program, ensuring exposure prioritization reflects real adversary behavior and business impact. Provide threat research and detection strategy for emerging programs in AI security, software supply chain and third-party risk, and application security. Mentor, influence, and report Mentor and technically guide analysts on the team; review analytic products and detections for rigor and clarity. Own the team's Splunk dashboards and scheduled reporting for intelligence metrics, detection coverage, hunt outcomes, and threat-informed vulnerability metrics that roll up to leadership reporting. Influence remediation and control decisions across IT operations, application owners, and engineering by presenting evidence-based risk assessments. Brief executives and governance audiences clearly and credibly, including confidence levels and dissenting assessments. What you bring Required 7+ years in cybersecurity with at least 4 years in threat intelligence, detection engineering, or threat hunting, including experience leading work streams or projects. Expert hands-on Splunk skills: advanced SPL, Splunk Enterprise Security, correlation searches, risk-based alerting, data models, CIM, and search optimization. A track record of building detection programs or coverage strategies, not just individual detections, and measuring their effectiveness. Deep working knowledge of MITRE ATT&CK, structured analytic techniques, and intelligence product standards (confidence language, sourcing, analytic rigor). Strong understanding of attacker tradecraft across endpoint, network, identity, cloud, and email, with the ability to translate it into telemetry and search logic. Experience integrating threat intelligence into vulnerability prioritization using CVSS, VPR, EPSS, CISA KEV, and exploit intelligence. Excellent analytic writing and briefing skills; comfortable presenting to executives and defending assessments under scrutiny. Demonstrated ability to mentor and raise the technical bar for a team. Preferred Experience in financial services or another regulated environment, with familiarity in FFIEC, NIST CSF, CIS Controls, and PCI DSS expectations for threat intelligence and monitoring. Experience with Tenable, SentinelOne, GitHub Advanced Security, Zscaler, Proofpoint, or comparable platforms. Python for enrichment, automation, and data analysis; experience with security APIs and STIX\u002FTAXII; experience operating a threat intelligence platform (TIP). Experience with detection-as-code tooling and CI\u002FCD for detections. Hands-on experience with CTEM or exposure management platforms. Experience running purple-team or adversary emulation programs. Certifications such as GCTI, GCDA, GCFA, GREM, Splunk Enterprise Security Certified Admin, or CISSP. Research or practical experience in AI\u002FML security, software supply chain security, or application security. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":738,"slug":739,"title":740,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":741},86087,"senior-onbase-it-applications-specialist-state-employees-credit-union","Senior OnBase IT Applications Specialist","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! This position has advanced knowledge in the OnBase ECM system and technology. This individual will be able to build low code\u002Fno code solutions within OnBase, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems. Essential Responsibilities: (35%) Build: Proficiently Manage OnBase & ECM systems Implement low code\u002Fno code Solutions Creating procedures to improve the existing systems by applying the appropriate changes or updates. Manage primary day to day unit functions of specialized technology (ex: OnBase document type, user management, groups, roles, profiles, permissions, import processors, app server management, license management including new user setup\u002Fdeactivation, roles, profiles, permissions, public groups) Configuration changes, including (but not limited to): document type, keyword type configurations, workflow, custom settings, dashboards and reports Create and optimize workflows & dashboards (20%) Support: Tier 3 support for production systems. Support SDLC Proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact. User support System Reporting (15%) Document: Develop functional requirements Write technical requirements that detail the technical specifications and features of the solutions. Capture business process workflow diagrams Document work on approved project management software Create and manage knowledge base and deliver Technical Documentation (10%) Coordinate: Coordinate Releases \u002F Change Request Owner Coordinate application upgrades Coordinate testing & deployment Manage user training Monitor user adoption Communicate using Agile Methodologies with a functional team (10%) Liaise: Liaison to business partners & users Works closely with Vendors both for implementation projects and issue support Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams. (10%) Analyze: Analyzing customer needs and develop functional requirements that specify what the technology solutions should do and how they should perform. Analyze current business processes and systems to identify their strengths and weaknesses. Identifying areas for improvement where technology can enhance efficiency, quality, or member satisfaction. Required Education & Experience (Knowledge, Skills, & Abilities): 5 years of relevant experience with OnBase Bachelor’s degree or 4 additional years of experience in lieu of a degree Using Unity Client \u002F Thick Client \u002F Configuration Creating OnBase Document and Keyword Structures Creating Workflow and OnBase Scheduling OnBase Document Import Processor OnBase troubleshooting (e.g. Diagnostics Console) OnBase Security groups OnBase Retention Well-rounded and communicative Strong knowledge of OnBase, ECM, and OnBase solution uses Solution minded problem solver Collaborative and team player attitude with excellent communication skills both written and oral. Must adhere to the work schedule and attendance policy established by the manager. Must be able to confidently interact with technical, non-technical, and management staff. Perform review and refinement of the product backlog, sometimes contributing to setting priority. Stay up to date on the latest industry trends and technical advancements. Serves as on-call responder for software the team supports. Able to speak English fluently. Strong analytical skills with high attention to detail. Preferred Education & Experience (Knowledge, Skills, & Abilities): 7 years of relevant experience COLD \u002F AFP import processors OnBase Dashboards Building and supporting OnBase Advanced Capture Using OnBase Studio Creating Capture Process Designer scan queues that include Advanced Capture steps General knowledge of OnBase Capture Pipelines and OnBase Scan Queues OnBase Office Integration\u002FPlugins Hyland OnBase certification(s) Software Development Life Cycle (SDLC) Experience working with JIRA Experience working with SCRUM Agile Working knowledge of Remedy Experience working in large, enterprise level programs\u002Fprojects, preferably with a background in Financial Services. Ability to effectively coach and mentor juniors. Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration. Proven ability to define and solve complex business problems, leveraging best in class technical solutions. Job Environment & Physical Requirements: Sitting for prolonged periods Computer for prolonged periods Telephone for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":743,"slug":744,"title":745,"location":13,"raw_job_location_address_addressLocality":746,"raw_hiringOrganization_logo_url":13,"raw_description":747},86088,"mss-associate-member-services-representative-state-employees-credit-union-10","MSS Associate Member Services Representative","Operations-Six Forks Rd","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all MSS employees. Will be available in member facing skill sets as determined by management. Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery. Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Willing to assist in other areas of the operation as needed. Actively participate in direct service to the membership through phone and digital communication channels Must maintain acceptable performance level based on Key Performance Indicators (KPI’s) and achieve and maintain standards as directed by management. Participate in training and continuing education. Soft skills and call quality must be maintained at an acceptable level. Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals. Must develop a strong understanding of CXone platform. Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Additional Modules Required The following modules should be completed at this level and are required prior to advancement to the next level: SECU's Member Facing Websites Share Term Certificates Account Titling & Designations Buy\u002FSell Branch Security Measures Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Entry level position with no experience required. Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. Must have good communication skills, both verbal and written. Ability to think critically and use problem solving skills. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":749,"slug":750,"title":751,"location":13,"raw_job_location_address_addressLocality":752,"raw_hiringOrganization_logo_url":13,"raw_description":753},86089,"cash-ordering-and-reconciliation-analyst-ii-state-employees-credit-union","Cash Ordering and Reconciliation Analyst II","Operations -Yonkers Road","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview The Cash Ordering & Reconciliation Analyst II independently manages branch and ATM cash ordering, cash shipments, vault inventory, forecasting, and related reconciliation activities. The Analyst validates and consolidates ordering requirements, coordinates Federal Reserve and cash-vendor activity, and helps ensure sufficient cash availability while minimizing excess or idle funds. The role researches complex cash-order and inventory discrepancies, reconciles physical cash activity to system records and general ledger accounts, supports audit and regulatory requirements, identifies recurring trends, and recommends process improvements. The Analyst II also serves as an experienced resource for Analyst I employees and operational partners. • Cash Ordering & Forecasting: Independently validate and coordinate branch and ATM cash orders using historical demand, seasonal trends, local events, holidays, and operational needs. • Reconciliation & Controls: Reconcile cash shipments, vault inventory, physical cash logs, system records, and general ledger activity and resolve moderate-to-complex discrepancies. • Vendor & Internal Partnership: Work directly with cash vendors, branches, Accounting, and ATM Operations to resolve ordering, delivery, inventory, and settlement issues. • Process & System Expertise: Maintain strong proficiency in LogiCash and related tools, identify recurring issues, recommend improvements, and provide guidance to less-experienced analysts. Essential Responsibilities 1. Cash Ordering, Forecasting & Delivery Coordination (35%) • Order Review & Validation: Independently review branch and ATM cash-order requests for accuracy, reasonableness, denomination needs, timing, and adherence to established guidelines. • Forecasting: Use historical cash usage, seasonal patterns, holidays, local events, ATM activity, and other known drivers to anticipate cash needs and reduce shortages and excess balances. • Federal Reserve & Vendor Coordination: Coordinate cash shipments and delivery changes and maintain working knowledge of Federal Reserve and cash-vendor requirements. • Branch Support: Provide guidance regarding cash ordering, shipment status, cutoff times, holiday schedules, and non-routine exception handling. 2. Reconciliation, Inventory & Financial Controls (35%) • Inventory Management: Maintain and validate cash and coin inventory records for assigned vendor vaults and cash locations; investigate unusual movements or variances. • Reconciliation: Reconcile physical cash logs, shipment records, vendor reporting, system records, and general ledger accounts and resolve discrepancies within established expectations. • Exception Management: Research cash-order, shipment, inventory, and settlement exceptions; document findings, coordinate corrective action, and escalate material or recurring issues. • Financial Risk Management: Support accurate cash positioning and forecasting to limit idle funds, avoid unnecessary cash movement, and reduce operational and financial exposure. 3. Reporting, Audit & Operational Oversight (20%) • Reporting & Analysis: Analyze cash-ordering, inventory, reconciliation, and variance reporting to identify trends, recurring exceptions, or control opportunities. • Audit Readiness: Maintain complete and retrievable documentation supporting cash orders, reconciliations, inventory activity, approvals, and exception resolution. • Audit & Regulatory Support: Support audits and reviews by providing documentation, research, and operational insight. • Critical Communications: Communicate material delivery issues, cash shortages, significant variances, or other operational risks to impacted partners and leadership. 4. Systems, Process Improvement & Team Support (10%) • System Proficiency: Maintain advanced working proficiency in LogiCash and related applications and serve as a resource for routine user questions. • Process Improvement: Identify recurring manual work, control gaps, vendor issues, or process inefficiencies and recommend practical improvements or automation. • Team Support: Provide job guidance and knowledge-sharing to Analyst I employees while escalating policy or decision-authority matters to management or senior staff. Required Education & Experience • Education\u002FExperience: Bachelor's degree in finance, accounting, business, or a related field preferred; equivalent relevant cash operations, reconciliation, accounting, banking, or financial-services experience may be considered. • Cash & Reconciliation Knowledge: Working knowledge of cash ordering, settlement, reconciliation, general ledger activity, financial controls, and cash-handling practices; ATM balancing knowledge strongly preferred. • Experience: Typically 2 or more years of relevant cash operations, reconciliation, accounting, banking, or financial-services experience, or demonstrated equivalent proficiency. • Analytical Skills: Ability to research variances, connect data across multiple sources, identify root causes, and recognize trends that may indicate operational or financial risk. • Organization: Strong organizational and time-management skills with the ability to independently prioritize time-sensitive work. • Technical Proficiency: Proficiency with Microsoft Office, particularly Excel, and demonstrated ability to use cash-management and vendor applications. Preferred Qualifications • ATM \u002F Branch Cash Operations: Experience supporting ATM cash, branch cash, vault inventory, armored-car\u002Fcash-vendor activity, or related financial operations. • Reconciliation Expertise: Experience reconciling high-dollar or high-volume financial activity and researching general ledger or settlement exceptions. • Continuous Improvement: Demonstrated ability to improve procedures, reporting, forecasting, controls, or workflow efficiency. • Peer Support: Experience serving as a knowledgeable resource, trainer, or informal mentor to peers. Job Environment & Physical Requirements • Work Environment: Office or approved hybrid work environment based on departmental requirements, with frequent use of computer systems, spreadsheets, email, telephone, and vendor applications. • Confidentiality: Must safeguard sensitive financial, member, vendor, and operational information and follow established access and information-security requirements. • Physical: Role requires substantial sitting and keyboarding and the ability to communicate effectively by telephone and in writing. Occasional movement of routine office materials may be required. • Professionalism: Must maintain a collaborative, service-oriented demeanor with branches, co-workers, vendors, and other partners and adhere to established attendance, work-schedule, control, and conduct expectations. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":755,"slug":756,"title":757,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":758},86090,"telecommunications-provisioning-analyst-ii-state-employees-credit-union","Telecommunications Provisioning Analyst II","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: This position will be responsible for delivering quality service with ordering, and provisioning of data and voice services across the SECU enterprise environment to all users. Works independently with general supervision to troubleshoot any new Voice, Data, and Wireless issues that may arise during the provisioning phase. Essential Responsibilities: (40%) Works closely with Facilities ensuring all data\u002Fvoice orders and data cabling is ordered and installed to support the opening of all new branches. Utilizes vendor portals to track orders through completion. Collaborates with other groups to coordinate the test and turn up of the new data circuits. (20%) Maintains an accurate database of all Term ID’s used by all branches and operation center employees. Generates and submits the monthly GEN Memo for all new branches, remote atm’s as well as all atm de-installs. Coordinates with a variety of internal departments ensuring the GEN Memo is processed in a timely manner. (10%) Update technical and procedural documentation. (10%) Coordinate and support any port orders. (10%) Coordinates the support of ATM renames, de-installs and moves. (10%) Engage in available learning resources to enhance skillset. Required Education & Experience (Knowledge, Skills, & Abilities): High School Diploma or GED. 2+ years’ experience in Telecommunications with SIP Trunk\u002FVoIP field. Project management skills to assist in open projects with management and the ability to manage large projects and provide clear communication to management and users. Strong knowledge of LEC\u002FCLEC & IXC connectivity and infrastructure. Excellent with Microsoft Office applications. Analytical and problem-solving skills. Written and verbal communication skills. Teamwork and leadership. Customer service. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s in Computer Science, Management Information Systems, Business, or related field. 2-5 years’ experience in Telecommunications industry with SIP Trunk\u002FVoIP field experience. Familiarity with ITIL or similar IT service management frameworks. Project management. Certifications desired: ITIL Job Environment & Physical Requirements: This position is Hybrid with 1 day in office required per month or as requested by management. Provide access for Telco related dispatches to all Operation Centers. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":57,"slug":58,"title":59,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":760},"If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Senior Computer Operator ensures the stability of mainframe operations by resolving complex job issues, improving shift procedures, and mentoring junior operators. This role contributes to operational reliability through proactive monitoring and RCA. Essential Responsibilities: The ideal candidate will be responsible for: * (30%) Advanced Job Monitoring & Response: Monitor and troubleshoot high-volume job streams and system messages with minimal supervision. * (20 %) Incident Handling & RCA: Investigate recurring job failures and assist in documenting root cause analysis. * (15%) Procedure Optimization: Recommend updates to runbooks, checklist, and operational SOPs. * (15 %) Mentoring & Shift Support: Assist with onboarding and training junior staff; serve as a go-to resource during shift. * (10 %) Change & Maintenance Coordination: Support infrastructure maintenance windows and validate job restarts post activity. * (10 %) Reporting & Communication: Provide shift summaries and communicate operational risks to operations management. Required Education & Experience (Knowledge, Skills, & Abilities): * High school diploma or equivalent * 5+ years of experience in computer operations or data center support. * Experience in a 24x7 or batch-driven mainframe operations environment. Preferred Education & Experience (Knowledge, Skills, & Abilities): * Associates degree in IT, Computer Science, Information Systems or related field. * 5+ years of relevant experience * Proficient with job scheduling tools, TSO\u002FISPF, and automation consoles. Job Environment & Physical Requirements: * This position typically operates in a professional office environment or hybrid\u002F remote setup. * Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer. * Ability to communicate effectively in person, over the phone, and via collaboration tools SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":762,"slug":763,"title":764,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":766},86092,"loan-systems-projects-specialist-state-employees-credit-union","Loan Systems Projects Specialist","Operations-Wake Forest Road","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Loan Systems Projects Specialist supports the delivery and ongoing improvement of loan servicing systems by contributing to system projects, enhancements, and issue resolution. Through business analysis, requirements development, testing, and validation, this role helps ensure loan servicing solutions effectively support business operations, user needs, and organizational objectives. Essential Responsibilities: (20%) Directly engage with business users, technical resources, and\u002For our vendor to brainstorm, analyze, document, and review the requirements needed to introduce changes to the different loan servicing systems. Proficiently develop and review the necessary documentation for creating change requests to submit to the vendor or Information Services. (18%) Provide initial development of project design and business requirements for review by Loan Servicing Systems management (18%) Proficiently create test plan \u002F test scripts based on project design and business requirements and determine applicable regression tests to leverage in conjunction with the requested changes on multistep \u002F multi-change projects. Execute extensive regression testing to identify application and system defects prior to the migration to Production. (15%) Act as a liaison between business users, Information Services, and vendors that are involved with projects that impact all loan servicing systems. Communicate with Information Services and\u002For vendors throughout project lifecycles and for continued application maintenance after implementation. (15%) Troubleshoot system issues and find accurate resolutions and communicate back effectively to the group. Effectively document and organize all defects or issues and successfully communicate steps to recreate to developers and\u002For vendor(s). (14%) Lead the team through testing verification, ensuring all testing goals are clearly communicated, executed, and results or defects are reported in a timely manner. Required Education & Experience (Knowledge, Skills, & Abilities): Associates degree 2 – 5 years of experience in loan servicing, lending, financial services, or related field, with experience support system or technology initiatives. Experience with business requirements gathering and documentation, business process analysis, system testing, defect identification, and\u002For solution validation. Experience supporting system enhancements or technology projects through multiple phases of the project lifecycle, including requirements, testing, implementation, and production support. Familiarity with loan servicing processes, lending operations, and related regulatory requirements. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor's degree or higher Experience working directly with loan servicing systems, lending platforms, or other financial services applications. Experience with system configuration, solution design, workflow improvement, and regression testing. Experience coordinating with business users, technical teams, and\u002For third-party vendors on system enhancements and issue resolution. Job Environment & Physical Requirements: Hybrid expectations Must live in North Carolina SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":768,"slug":769,"title":770,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":771},86093,"senior-security-engineer-iam-state-employees-credit-union","Senior Security Engineer - IAM","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Sr. Security Engineer – IAM is a mid to senior-level role responsible for driving the design, development, and advancement of SECU’s IAM program. This individual will serve as a subject matter expert (SME) and technical lead, providing support as well as participating in the strategic direction, implementation, and continuous improvement of IAM solutions, including Privileged Access Management (PAM), Single Sign-On (SSO), Identity Governance and Administration (IGA), Multi-Factor Authentication (MFA), Active Directory (AD), Customer Identity and Access Management (CIAM), and other IAM technologies. This role will be instrumental in designing and optimizing IAM frameworks, automating identity processes, and ensuring compliance with security policies and regulatory requirements. The engineer will collaborate with cybersecurity, IT, and business stakeholders to enhance security posture, mitigate identity-related risks, and drive IAM adoption. Additionally, they will mentor junior engineers, lead complex IAM projects, and provide technical guidance to strengthen the overall cybersecurity strategy. Essential Responsibilities: * (30%) Assist with implementation and maintenance of technical security solutions including planning, deployment coordination, change management, documentation, and training to enhance SECU’s security posture. * (20%) Configure and tune security tools, integrate them with enterprise controls, and evaluate vendor offerings and new tools to improve security responsiveness. * (20%) Identify and recommend opportunities for documentation enhancements, cost savings, service quality improvements, and operational efficiency. * (10%) Support governance and compliance efforts by participating in assessments and remediation activities to ensure adherence to security standards and regulations. * (10%) Participate in on-call rotation and serve as a resource for technical support of information security technologies and mentor junior engineers. * (10%) Pursue and maintain skills and certifications to stay current with advancing cybersecurity trends and best practices. Responsibilities will include participation in special assignments and cross-functional initiatives as required. Required Education & Experience (Knowledge, Skills, & Abilities): * Candidate MUST live in North Carolina or contiguous state. * Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field. o Additional 3 years of relevant experience can be considered in lieu of degree. * Minimum 5 year of experience in related field. * Primary IAM Solution Experience * General IAM Solutions o Proficient in implementing or supporting two or more IAM solutions such as PAM, SSO, Directory Services, IGA, CIAM, and MFA * Expert-level knowledge of AD architecture, domain trust relationships, Schema management, Kerberos\u002FNTLM authentication, and GPO troubleshooting\u002Fauthoring. o Experience in implementing integrations between multiple IAM solutions. o Knowledge of cloud directories such as Entra ID, AWS Directory Service, and Google Cloud Identity. o Knowledge of hybrid IAM environments and cloud-to-cloud identity integration. o Understanding of APIs how they are used to integrate IAM systems with other applications. * Authentication and Authorization Protocols o Understanding of authentication and authorization protocols such as OAuth2.0, OIDC (OpenID Connect), SAML (Security Assertion Markup Language), LDAP (Lightweight Directory Access Protocol), Kerberos, and XACML (eXtensible Access Control Markup Language). * IAM Governance and Compliance o Familiarity with IAM governance frameworks and standards such as NIST, ISO 27001, SOX, and GDPR. o Experience with audit and compliance reporting. * User Lifecycle Management o Experience in provisioning and de-provisioning user accounts, including Joiner-Mover-Leaver (JML) processes. o Experience with automation of user lifecycle management using tools such as PowerShell, Python, or IAM orchestration tools. o Experience in implementation or support of Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC). * Security and Risk Management o Understanding of IAM’s role in broader security frameworks and risk management. o Understanding of threat modeling and risk assessment related to identity and access. * Incident Response and Forensics o Ability to support IAM-related incident response efforts, including identifying and mitigating identity-based security incidents. o Understanding of forensic analysis related to identity breaches. * Automation and Scripting o Ability to leverage and understand scripting languages such as Python, PowerShell, or Bash for automating tasks. * Collaboration and Leadership o Experience in participating in cross-functional teams in IAM initiatives. o Ability to collaborate with security, IT operations, developers, and business stakeholders to align IAM solutions with organizational goals. * Problem-Solving and Analytical Skills o Strong problem-solving skills for troubleshooting and resolving IAM issues. o Analytical skills for identifying patterns and improving IAM processes. Preferred Education & Experience (Knowledge, Skills, & Abilities): * Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field. * Preferred 5+ direct years of experience. * Professional certifications such as: CISSP, CISA, CISM, GIAC, CGEIT, CRISC, OSCE, or other relevant industry certification and\u002For desire to obtain such certifications. * Experience with implementing and supporting Quest Change Auditor, RMAD, or GPO Admin * Experience working within a DevOps environment * Experience in managing IAM projects from inception to delivery. * Understanding of FFIEC audit guidelines for banking regulators Job Environment & Physical Requirements: * Computer for prolonged periods Authorizations: Must be completed prior to submission. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":773,"slug":774,"title":775,"location":13,"raw_job_location_address_addressLocality":752,"raw_hiringOrganization_logo_url":13,"raw_description":776},86094,"fraud-prevention-tech-state-employees-credit-union-2","Fraud Prevention Tech","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Fraud Prevention Tech is responsible for working in a call center environment using risk products to identify and mitigate suspicious activity on debit and credit cards. The expectation is that the Fraud Prevention Tech will be able to assist members with questions and concerns regarding fraudulent activity or other general card related concerns. Responsibilities 40% Making and receiving high volumes of in-and outbound calls concerning potentially fraudulent activity and initiating fraud claims when necessary. 40% Fraud Case Assessment & Determination - Successfully evaluate cases prompted for review in fraud monitoring applications. 10% Communicating emerging fraud trends with supervisors and other applicable staff. 10% Assist members and internal departments with questions about fraudulent activity or card- related questions. Requirements Strong customer service skills Excellent organizational skills Strong attention to detail Effective problem-solving skills Job Environment Shift schedule working rotating shift 4 days on\u002F4 days off 9a-9p (including weekends and holidays). This is a hybrid position; however, all training will be completed onsite. Employees are not eligible for remote work during their first 90 days. Following the initial 90-day period, remote work eligibility will be based on performance, attendance, adherence to department expectations, and supervisor recommendation. Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Physical Demands Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":435,"slug":436,"title":437,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":778},"If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Senior Construction Lending Specialist serves as the organization’s subject matter expert for residential construction lending. This position independently evaluates complex construction loan requests, assesses builder eligibility and project risk, and provides recommendations that directly support sound lending decisions and portfolio quality. The role partners across underwriting, loan closing, servicing, construction administration, and branch teams to ensure construction lending programs are administered consistently, efficiently, and in compliance with regulatory and organizational requirements while supporting an exceptional member experience. Essential Responsibilities: (30%) Independently evaluates complex residential construction projects by analyzing contracts, plans, specifications, budgets, cost breakdowns, and project feasibility. Identifies, analyzes, and mitigates construction-related risks by providing recommendations that support sound underwriting decisions, portfolio quality, and regulatory compliance. (30%) Perform comprehensive builder due diligence, including evaluating financial strength, experience, licensing, insurance, litigation history, operational capacity, and ongoing eligibility to determine participation in the construction lending program. Approve builder eligibility within delegated authority and recommend exceptions for management approval. (15%) Assist members, builders, and internal stakeholders by answering general questions related to the construction loan program and requirements. Serve as a resource for internal staff regarding construction lending policies, procedures, training, and best practices. Resolve escalated member\u002Fbuilder issues. (15%) Oversee and coordinate complex construction loan administration activities, including draw approvals, funding authorization, inspection review, servicing setup, and issue resolution while ensuring compliance with internal controls and regulatory requirements. (10%) Identify and lead opportunities to improve construction lending processes, controls, and member experience through continuous process improvement initiatives. Recommend policy or procedure improvements. Lead testing of new systems or enhancements. Serve as project lead for department initiatives. Mentor junior staff. Perform other duties and special projects as assigned. Required Education & Experience (Knowledge, Skills, & Abilities): Four-year degree, CCUE Certification, or associate degree via the North Carolina College Transfer Program (NC-CTP). Minimum 5 years of mortgage lending experience including at least 2 years of direct residential construction lending experience. Demonstrated knowledge of residential construction lending practices, project risk assessment, mortgage regulations, and construction loan administration. Demonstrated ability to independently analyze complex construction lending scenarios and exercise sound judgement in evaluating project and builder risk. Must possess excellent communication skills, both verbal and written, along with active listening. Must be able to communicate with branch personnel and leaders, members, builders, attorneys, insurance agents, and other SECU departments. Strong networking and relationship development skills. Meet personal\u002Fteam qualitative and quantitative targets. Must be able to speak English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Preferred Education & Experience (Knowledge, Skills, & Abilities): Preferred 5 years of direct residential construction lending experience Experience with Mortgagebot, MSP, Built or other construction loan systems Job Environment & Physical Requirements: In Office Position – possible Hybrid option Sitting for prolonged periods Use of computer for prolonged periods Must be able to comprehend phone calls Must be able to comprehend and complete job demands SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":291,"slug":292,"title":293,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":781},"Raleigh - Salisbury St","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: To assist in the development, completion and documentation of risk-based internal audit assurance activities including financial, operational and compliance audit programs while staying abreast of current trends, new developments, technologies and practices in the audit profession, financial services industry and regulatory environment. Auditors will be responsible to accurately interpret the results of audit work performed, determine internal control weaknesses, and make value-added recommendations. Responsibilities: 20% Collaborate with team members, leadership, and stakeholders to assist in the creation of written audit programs including the identification of risks and controls relevant to business processes, member service delivery, and relevant regulatory requirements, the creation of work papers, the implementation of testing strategies, and the identification of control weaknesses and governance gaps in processes or systems. 20% Communicate effectively with auditees, audit team members, and leadership. Prepare for and lead effective client interviews to understand, document, and evaluate business processes, risks and controls as outlined in IAS methodology. Effectively coordinate and lead assembled audit team members through discussions and\u002For meetings to ensure a firm understanding of the review and findings as the audit progresses. Present and effectively communicate identified audit issues and coordinate and review remediation efforts outlined by Management. 40% Assist with and independently execute audit programs including design and execution of testing strategies with the incorporation of data analytics, analyzing process documentation and evaluating the design effectiveness and efficiency of controls as related to SECU policies, standards and quality of operations, and regulatory compliance, and implementing testing strategies in accordance with IAS methodology. This includes participation in continuous auditing activities. 20% Demonstrate leadership and commitment to continuous improvement through independency, minimal necessary oversight, training and guidance of junior audit team members, deepening individual knowledge of the organization, operations, policies, procedures, laws and regulations applicable to SECU, and overall knowledge of auditing principles. Required Education: Bachelors degree Required Relevant Experience: 0-2 years Required Knowledge, Abilities, Skills: Strong knowledge of governance, risk management, internal controls and applicable laws and regulations related to financial institutions. Thorough knowledge of audit principles, practices, and methodologies including risk assessment and audit documentation. Good decision making skills. Must have excellent organization skills and analytical ability. Ability to manage multiple projects and due dates simultaneously. Strong verbal and written communication skills and ability to present information in a sufficient and concise way to all levels of management. Ability to work independently and in a team setting. Good aptitude for learning analytical, audit and facilitation skills. Ability to grasp the underlying concepts in complex information. Ability to identify root causes to problems. Demonstrated ability to lead others. Highest level of integrity and objectivity to preserve the independence of all audit functions. Must be able to cooperate and collaborate with co-workers whether working onsite or in a remote setting. Proficient in Microsoft Office business applications. Must be able to speak English fluently. Ability to travel when required. Desired Education, Experience, Knowledge, Abilities, Skills: 2 years of experience. Previous work experience in auditing or other relevant experience in the financial industry. Special Position Requirements: Sitting for prolonged periods. Telephone for prolonged periods. Computer for prolonged periods. Travel as required. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":783,"slug":784,"title":785,"location":13,"raw_job_location_address_addressLocality":786,"raw_hiringOrganization_logo_url":13,"raw_description":787},86097,"financial-planning-associate-state-employees-credit-union","Financial Planning Associate","Raleigh - 801 Hillsborough St","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Financial Planning Associate is an entry-level operational role responsible for providing administrative, analytical, and workflow support to Financial Advisors serving SECU’s subsidiary advisor, Credit Union Investment Services clients. This position offers an excellent entry point into the financial planning industry, providing direct mentorship from experienced professionals and hands-on experience with financial software. Essential Responsibilities: Financial Planning Program Support (50%) Data Management & Entry: Accurately input client financial data (assets, liabilities, income, expenses, and risk profiles) into financial planning software. Financial Data Analysis: Conduct foundational reviews of client financial situations to identify key data points and support goal tracking. Plan Preparation: Assist in drafting preliminary financial strategies and recommendations aligned with client objectives for advisor review. Administrative & Operational Support (40%) Reporting & Analytics: Compile and track data to generate statistical and operational reports for department leadership. Department Communication: Monitor and triage the central department email inbox, ensuring timely responses to internal and external inquiries. Document Management: Digitally index and upload relevant client documents and planning records into the imaging system. System Testing & Training Support: Assist with user acceptance testing (UAT) for financial planning software updates and help coordinate training sessions and department meetings. Professional Development & Subject Matter Expertise (10%) Maintain continuous knowledge of industry trends, regulatory changes, and financial planning best practices. Pursue relevant certifications, continuing education, and professional development opportunities supported by the department. Required Education & Experience (Knowledge, Skills, & Abilities): Must have high school diploma or GED equivalent NC Life Insurance or obtain within 2 months Must have good communication skills, both verbal and written. Must have good problem-solving skills, strong attention to detail and organizational skills. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Business, Finance, Tax or Economics. 1+ years of experience within financial planning, wealth management, or investment operations. Professional experience in an investment-related or financial advisory support role. Familiarity MoneyGuide, NetX360 or Envestnet Job Environment & Physical Requirements: Hybrid work environment. Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":387,"slug":388,"title":293,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":781},{"id":148,"slug":149,"title":150,"location":13,"raw_job_location_address_addressLocality":790,"raw_hiringOrganization_logo_url":13,"raw_description":791},"Raleigh-Strickland Rd","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Senior Member Services Officer should have a broad knowledge of all branch operational procedures. Sr. MSOs will assist with resolving member issues and complaints across all delivery channels. Sr. MSOs will evaluate loan applications and make recommendations for approval or denial, while also assisting in training other employees and act as a mentor to less experienced staff. Enhanced Expectations and Responsibilities at this Position Level* Senior Member Services Officers may be granted Tier 3 – Tier 5 Lending Limits (As Assigned) at this level and are able to approve loans within those limits. Review and approve loans within lending limits that are outside the limits of less experienced staff. Assist in training other employees and act as a mentor to less experienced staff. Provide employee support in resolving member and procedural problems. Independently research and resolve member complaints. Assist with the supervision of the MSO area including ensuring credit union policy and regulatory compliance. Assist MSM with reconciliation of MSR items including end of day balancing and outage reconciliation. Work Branch Operations Risk Assessment sections as requested by ABM\u002FVP\u002FSVP. Assist with Facility issues at the branch at the direction of ABM\u002FVP\u002FSVP. All of the modules at the Assoc MSO and MSO levels must have been completed prior to appointment to Sr. MSO: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! SECU’s Member-Facing Websites Branch Security Measures Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Account and Profile Maintenance Advances Safe Deposit Boxes Account Research in OnBase ACH\u002FDirect Deposit Member Access Alerts and Multifactor Authentication Cashpoints Global Accounts Credit Cards Debit Card Estate Basics Financial Advisory Services (FAS) Overview Foreign Currency & Foreign Checks Disputes vs. Fraud Life Stages & Events Mobile Payments & Token Management Payments Transit Procedures Tax-Advantaged Accounts U.S. Savings Bonds Visa DPS System Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Completion of Consumer Lending Program (CLP) courses. Passing score on CLP Exam required prior to becoming a Member Services Officer. Assist members in all areas of consumer lending. Evaluate loan applications and make recommendations and approve or deny within assigned limits. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Ensure all Default Manager queues are clear within the proper timeframes. Collection Training class is required prior to collecting loans. Serve members by processing transactions in the appropriate system. If requested by Management, this includes balancing a cash drawer in accordance with Performance Measurement Criteria standard. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Assist with balancing automated teller machines, teller cash dispenser, and coin sorter. Assist with evaluating mobile and automated teller machine check deposits as needed. Help verify and prepare cash delivery and shipments as directed by management. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wires. Proficiency in account maintenance and opening all account types for new members while following MIP procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e. insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Contact members and document efforts regarding deposit and\u002For loan collection reports as assigned. Establish and facilitate member safe deposit box access. Perform subsequent advances on existing open and home equity lines of credit. Execute Notary Public services. Learn CXone and assist MSS as requested. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Research and resolve member complaints. Participate in additional training and continuing education to enhance knowledge of branch operations. Organize community events as requested by management on a regular basis to enhance Credit Union presence. Assist with displays and promoting Credit Union events such as Member Appreciation Days, Back-To-School Supply Drive, Youth week events. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Minimum 4 years of SECU or directly related experience strongly preferred. Demonstrated ability to work independently and as part of a team. Must have demonstrated excellent critical thinking and problem-solving skills, and good judgment. Demonstrated proficiency in all areas of responsibility of the Assoc MSO and MSO roles. Must have met all requirements of the Assoc MSO and MSO roles. Demonstrated ability to meet members’ needs in the area of consumer lending. Demonstrated ability to make lending decisions consistent with SECU loan policies. Demonstrated ability to train others and serve as a mentor to less experienced team members. Must possess an aptitude for meeting people and developing member confidence, and trust in Credit Union. Must have excellent communication skills, both verbal and written. Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation. Must be self-motivated and dependable. Must have good time management skills and have demonstrated an ability to manage competing priorities effectively. Has completed all required quarterly training courses & other training assigned by management Consistently demonstrates SECU’s Core Values. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Sr Member Services Officer position. Employees are expected to achieve proficiency in these areas while in the Sr Member Services Officer position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":793,"slug":794,"title":150,"location":13,"raw_job_location_address_addressLocality":795,"raw_hiringOrganization_logo_url":13,"raw_description":791},86100,"senior-member-services-officer-state-employees-credit-union-2","Raleigh-Wakefield",{"id":327,"slug":328,"title":168,"location":13,"raw_job_location_address_addressLocality":331,"raw_hiringOrganization_logo_url":13,"raw_description":637},{"id":798,"slug":799,"title":134,"location":13,"raw_job_location_address_addressLocality":800,"raw_hiringOrganization_logo_url":13,"raw_description":711},86102,"associate-member-services-officer-state-employees-credit-union-16","Reidsville",{"id":802,"slug":803,"title":804,"location":13,"raw_job_location_address_addressLocality":805,"raw_hiringOrganization_logo_url":13,"raw_description":806},86103,"lead-member-services-officer-state-employees-credit-union","Lead Member Services Officer","Raleigh-Hilburn Dr","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose Lead Member Services Officers should have a broad thorough knowledge of all branch operational procedures. Lead MSOs will assist with resolving member issues and complaints across all delivery channels and mentor less experienced staff. Lead MSOs are expected to be leaders in the branch, to manage the branch in the absence of the VP\u002FSVP and ABM, and take a leadership role in loan underwriting, ensuring team member training is completed, and\u002For collections. They should be willing to assist and supervise in all areas of branch operations. Enhanced Expectations and Responsibilities at this Position Level* Assist in the management of the branch at the direction of ABM\u002FVP\u002FSVP. Take a leadership role in the branch for one or more of the following: Oversee loan review processes to ensure that loans are underwritten in accordance with SECU policy and that all staff are up to date with lending policies. Supervise the collections process for the branch office at the direction of the ABM\u002FVP\u002FSVP. This would include assisting in all lending and deposit account collection efforts as well as overseeing the lending collection efforts of other staff to ensure that all queues are completed as required by SECU policy. Serve as a mentor for newer staff in all areas of MSO operations. This includes ensuring all necessary training is completed, making sure employees are up to date on new product offerings, and providing support for less experienced staff to ensure compliance. Take leadership role in any other area(s) identified by management Act as a liaison(s) to Loss Mitigation and submit any required reporting of collection efforts conducted by branch staff. Serve as a resource in specialized deposit accounts and survivor relations: Assess member’s current financial condition, help identify short-term goals and priorities, develop a financial improvement plan, and set recurring meetings with the member to monitor progress and make adjustments. Assist members with tax-advantaged (IRAs, HSAs, CESAs, 529 Plans) accounts, demonstrating a thorough understanding of account types, features, and transactional rules\u002Frequirements. Assist members and\u002For fiduciaries with trust and estate deposit accounts, demonstrating a thorough understanding of documentation requirements, account titling parameters, and transactional rules. Assist in all areas of survivor relations – assist family members, beneficiaries, fiduciaries with account management, advise on action needed when presented with a death certificate, etc. Partner with licensed FAS team member to incorporate FAS solutions when necessary to meet members’ needs. Provide support to other team members in this area and ensure proper escalation to FAS when appropriate. Assist MLOs in non-MLO functions. The branch Mortgage Lending Specialist would be responsible for training the Lead MSO in these responsibilities. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Completion of Consumer Lending Program (CLP) courses. Passing score on CLP Exam required prior to becoming a Member Services Officer. The Lead Member Services Officer is granted Tier 5 Lending Limits (As Assigned) at this level and are able to approve loans within those limits. Assist members in all areas of consumer lending. Evaluate loan applications and approve or deny within assigned limits. Review and approve loans within lending limits that are outside the limits of less experienced staff. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Ensure all Default Manager queues are clear within the proper timeframes. Serve members by processing transactions in the appropriate system. If requested by Management, this includes balancing a cash drawer in accordance with Performance Measurement Criteria standard. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Assist with balancing automated teller machines, teller cash dispenser, and coin sorter. Assist with evaluating mobile and automated teller machine check deposits as needed. Help verify and prepare cash delivery and shipments as directed by management. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wires. Proficiency in account maintenance and opening all account types for new members while following MIP procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Remain up to date on all credit union products in order to educate members on available services and make informed recommendations based on need. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e. insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Contact members and document efforts regarding deposit and\u002For loan collection reports as assigned. Collection Training class is required prior to collecting loans. Establish and facilitate member safe deposit box access. Perform subsequent advances on existing open and home equity lines of credit. Execute Notary Public Services. Learn CXone and assist MSS as requested. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Assist in training other employees and act as a mentor to less experienced staff. Provide employee support in resolving member and procedural problems. Independently research and resolve member complaints. Assist with the supervision of the MSO area including ensuring credit union policy and regulatory compliance. Assist MSM with reconciliation of MSR items including end of day balancing and outage reconciliation. Work Branch Operations Risk Assessment sections as requested by ABM\u002FVP\u002FSVP. Organize community events as requested by management on a regular basis to enhance Credit Union presence. Assist with displays and promoting Credit Union events such as Member Appreciation Days, Back-To-School Supply Drive, Youth week events. Assist with Facility issues at the branch at the direction of ABM\u002FVP\u002FSVP. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality is mandatory. Complete additional tasks assigned by management Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Minimum 7 years of SECU or directly related experience strongly preferred. All requirements of the Associate MSO, MSO, and SR. MSO roles have to have been met, this includes and covers the modules. Demonstrated ability to work independently and as part of a team. Must have demonstrated excellent critical thinking skills and problem-solving skills, and good judgment. Demonstrated proficiency in all areas of responsibility of the MSR and MSO roles.Must have met all requirements of the Assoc MSO, MSO, and Sr MSO roles. Demonstrated ability to meet members’ needs in the area of consumer lending. Demonstrated ability to make lending decisions consistent with SECU loan policies. Demonstrated ability to train others and serve as a mentor to less experienced team members. Must possess an aptitude for meeting people and developing member confidence, and trust in Credit Union. Must have excellent communication skills, both verbal and written. Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation. Must be self-motivated and dependable. Must have good time management skills and have demonstrated an ability to manage competing priorities effectively. Has completed all required quarterly training courses & other training assigned by managementConsistently demonstrates SECU’s Core Values. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting.Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.Use hands and fingers to press telephone keypad and lift telephone receiver.Must be able to comprehend phone calls.Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Lead Member Services Officer position. Employees are expected to achieve proficiency in these areas while in the Lead Member Services Officer position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":808,"slug":809,"title":168,"location":13,"raw_job_location_address_addressLocality":810,"raw_hiringOrganization_logo_url":13,"raw_description":683},86104,"associate-member-services-representative-state-employees-credit-union-45","Roanoke Rapids-10Th St",{"id":812,"slug":813,"title":168,"location":13,"raw_job_location_address_addressLocality":814,"raw_hiringOrganization_logo_url":13,"raw_description":815},86105,"associate-member-services-representative-state-employees-credit-union-46","Salisbury","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core Modules will be completed after E&E and subsequent training sessions:Checking AccountsMember EligibilityMoney Market Share AccountsSECU Policies OverviewShare AccountsLending Overview NCUA Coverage Cooperative PrinciplesMember AccessWe Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Adhere to SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wire transfers. Help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. The following modules should be completed at this level and are required prior to advancement to the next level: SECU's Member Facing Websites Branch Security Measures Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Required Education & Experience Must have high school diploma or GED equivalent. Consistently demonstrates SECU’s Core Values Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have good communication skills, both verbal and written. Must have good problem-solving skills. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Preferred Education & Experience Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Job Environment & Physical Requirements Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":817,"slug":818,"title":819,"location":13,"raw_job_location_address_addressLocality":820,"raw_hiringOrganization_logo_url":13,"raw_description":677},86106,"part-time-branch-state-employees-credit-union-48","Part Time-Branch","Shallotte",{"id":822,"slug":823,"title":669,"location":13,"raw_job_location_address_addressLocality":820,"raw_hiringOrganization_logo_url":13,"raw_description":671},86107,"mortgage-loan-specialist-state-employees-credit-union-4",{"id":166,"slug":167,"title":168,"location":13,"raw_job_location_address_addressLocality":825,"raw_hiringOrganization_logo_url":13,"raw_description":637},"Smithfield-Brightleaf Blvd",{"id":827,"slug":828,"title":168,"location":13,"raw_job_location_address_addressLocality":829,"raw_hiringOrganization_logo_url":13,"raw_description":637},86109,"associate-member-services-representative-state-employees-credit-union-48","Southport",{"id":831,"slug":832,"title":168,"location":13,"raw_job_location_address_addressLocality":833,"raw_hiringOrganization_logo_url":13,"raw_description":637},86110,"associate-member-services-representative-state-employees-credit-union-49","Spruce Pine",{"id":835,"slug":836,"title":168,"location":13,"raw_job_location_address_addressLocality":829,"raw_hiringOrganization_logo_url":13,"raw_description":637},86111,"associate-member-services-representative-state-employees-credit-union-50",{"id":838,"slug":839,"title":168,"location":13,"raw_job_location_address_addressLocality":840,"raw_hiringOrganization_logo_url":13,"raw_description":637},86112,"associate-member-services-representative-state-employees-credit-union-51","Thomasville",{"id":842,"slug":843,"title":168,"location":13,"raw_job_location_address_addressLocality":844,"raw_hiringOrganization_logo_url":13,"raw_description":845},86113,"associate-member-services-representative-state-employees-credit-union-52","Troy","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Performance Expectations and Essential Responsibilities • Comply with all Credit Union policies and regulatory requirements. • Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. • Follow all security and control procedures. • Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. • Adhere to SECU Check Acceptance Guidelines and Hold procedures. • Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. • Answer phones and assist members with service requests. • Operate a drive-through window as needed. • Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. • Evaluate daily mobile and automated teller machine check deposits. • Help verify and prepare cash delivery and shipments. • Interact with other departments to facilitate member request. • Organize, file and scan documents daily. • Process foreign and domestic wire transfers. • Help order and return foreign currency. • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. • Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. • Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. • Learn CXone and be able to assist MSS as requested. • Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. • Maintain daily and monthly records for various reports – i.e., return items, forgeries. • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. • Participate in additional training and continuing education to enhance knowledge of branch operations. • Regular attendance and punctuality are mandatory. • Complete additional tasks assigned by management and other administrative duties as needed. Minimum Requirements • Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). • Consistently demonstrates SECU’s Core Values • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. • Must have good communication skills, both verbal and written. • Must have good problem-solving skills. • Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":235,"slug":236,"title":237,"location":13,"raw_job_location_address_addressLocality":240,"raw_hiringOrganization_logo_url":13,"raw_description":847},"If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Financial Advisor with an investment\u002Ftrust\u002Festate planning focus is responsible for providing exemplary member service and has demonstrated ongoing proficiency in delivering solutions to members in areas such as life insurance, investments, trust services, estate planning and retirement planning, through branch telephone, and\u002For digital delivery channels. They must be knowledgeable of operational procedures in their platform areas, have shown continual growth in their ability to deliver FAS solutions, and have begun to act in an advisory capacity, more proactively helping members to manage their investments and other financial products to fit their overall plan. Responsibilities: (65%) Direct Financial Advising – Financial Product Delivery and Technology Proficiency · Proficiently works to meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members’ financial goals, objectives, and needs. Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan. Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs. Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management. Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight. Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. Professionally interact with other departments to facilitate member requests. Consistently maintains acceptable performance level based on Key Performance Indicators (KPI’s) and achieves and maintains standards as directed by management. Soft skills and call quality consistently maintained at an acceptable level. Financial Advisors in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. (25%) Collaboration Coordinate and engage other team members as needed to assist with complex scenarios and ensure members’ needs are met holistically. Provides support and guidance to newer\u002Fless experienced team members. Help train member-facing employees on financial advisory services to help facilitate quality referrals. Frequently communicates with management about activities and results within assigned area. Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management. Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery. Willing to assist in other areas of the operation as needed. Actively work with mentor and management team to strengthen proficiency in member service delivery. Consistently demonstrates current and comprehensive knowledge of credit union products and services and regularly provides quality referrals. undefined undefined Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Complete all required quarterly training courses, continuing education & other training assigned by management. Required Education & Experience ·2+ years of experience as an Insurance, Investment or Trust Representative or a similar position. Must have life insurance license or obtain within 2 months of hire. Must be fully licensed in Investments (SIE\u002F6\u002F63\u002F65 OR SIE\u002F7\u002F66) OR hold the ATFA designation. Must maintain all required licenses after obtaining them and satisfy all continuing education requirements. Comfortable acting in an advisory capacity with the ability to have informed conversations with members on various financial planning topics and provide holistic guidance. Demonstrated ability to work independently and as part of a team. Demonstrates excellent critical thinking skills, problem-solving skills, and good judgment. Excellent written and verbal communication skills. Ability to speak English fluently. Self-motivated Aptitude for meeting people, developing confidence, respect, and trust of members and co-workers. Ability to quickly adapt to changes in daily work based on immediate needs. Strong multi-tasking and organizational skills. Be discreet in performance of duties and hold information about member accounts in strict confidence. Ability to work additional hours when necessary to execute responsibilities. Must adhere to the work schedule and attendance policy established by manager. Travel for training may be required. Must possess vehicle and valid driver’s license. Preferred Education & Experience Bachelor’s degree with preferred fields in the areas of financial planning, finance, wealth management, math or a related field. Certified Financial Planner™ or similar designation Experience in the credit union or financial services industry Job Environment & Physical Requirements Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Some aspects of job will be performed at off-site premises. Must be able to comprehend and carry out verbal and written instructions. Sits 50%, walk 25%, and stands 25% of the time. Climbing stairs may be necessary in MSS Centers that are housed on more than one floor. Visual acuity is required to complete necessary documentation. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":849,"slug":850,"title":108,"location":13,"raw_job_location_address_addressLocality":851,"raw_hiringOrganization_logo_url":13,"raw_description":845},86115,"associate-member-service-representative-state-employees-credit-union-7","Winston Salem - Peters Creek Pkwy",{"id":372,"slug":373,"title":12,"location":13,"raw_job_location_address_addressLocality":376,"raw_hiringOrganization_logo_url":13,"raw_description":651},{"id":854,"slug":855,"title":819,"location":13,"raw_job_location_address_addressLocality":805,"raw_hiringOrganization_logo_url":13,"raw_description":665},75664,"part-time-branch-state-employees-credit-union",{"id":857,"slug":858,"title":168,"location":13,"raw_job_location_address_addressLocality":833,"raw_hiringOrganization_logo_url":13,"raw_description":637},75666,"associate-member-services-representative-state-employees-credit-union-3",{"id":860,"slug":861,"title":168,"location":13,"raw_job_location_address_addressLocality":840,"raw_hiringOrganization_logo_url":13,"raw_description":845},75667,"associate-member-services-representative-state-employees-credit-union-4",{"id":863,"slug":864,"title":168,"location":13,"raw_job_location_address_addressLocality":840,"raw_hiringOrganization_logo_url":13,"raw_description":865},75668,"associate-member-services-representative-state-employees-credit-union-5","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Online Services We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Adhere to SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wire transfers. Help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Additional Modules Required The following modules should be completed at this level and are required prior to advancement to the next level: SECU's Member Facing Websites Branch Security Measures Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Consistently demonstrates SECU’s Core Values Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have good communication skills, both verbal and written. Must have good problem-solving skills. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":867,"slug":868,"title":869,"location":13,"raw_job_location_address_addressLocality":331,"raw_hiringOrganization_logo_url":13,"raw_description":870},75670,"associate-mortgage-loan-specialist-state-employees-credit-union","Associate Mortgage Loan Specialist","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process. Duties Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process. Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk. Communicate approval or denial decisions to members in a clear and professional manner. Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions. Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed. Seek guidance for complex lending situations and approval authority from an MLS or above. Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information. Assist membership with servicing of existing mortgage and home equity loans. Follow up with prequalified applicants and on other leads in a timely and effective manner. Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower’s creditworthiness, loan amount, term and market conditions. Successful completion of Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier 1) with SVP recommendation. Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration. Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance. Educate members on available services and make referrals for other Credit Union products and services based on their needs. Ensure well documented, easy to review loan application history notes within the Loan Origination System. Work with Lending Contact Center to provide assistance with mortgage lending calls when needed. Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities. Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice. Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume. Consumer unsecured lending as assigned. Answer phone and perform other clerical duties as needed. Complete additional tasks as assigned by management. Participate in additional training and continuing education to enhance knowledge of mortgage originations. Requirements Must have high school diploma or GED equivalent. Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Attend Excel and Elevate – New Employee Training (E&E). Real Estate Lending Program (RELP) completed within 6 months. The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! Additional Modules Required: SECU’s Member-Facing Websites Branch Security Measures Account Titling & Designations Funds Transfer Member Identification Check Acceptance MARGO Platform Account and Profile Maintenance Advances Safe Deposit Boxes Previous SECU and\u002For lending experience preferred. Minimum tier one lending limits assigned at this level. Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items: Notaries Safe deposit box entrance Opening and closing of the branch Front desk duties Other dual control assistance as needed. Approving Wires and Cashier’s Checks Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written. Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc. Must have strong networking and relationship development skills. Meets compliance and regulatory standards. Makes lending decisions consistent with SECU loan policies. Has or is eligible to be registered as an active MLO with the NMLS. Must be organized and meticulous. Must be willing to engage in ongoing training and professional development. Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU’s Core Values. Recommendation of VP\u002FSVP for advancement to this level. Must be able to speak and write English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, copy machine, and telephone. Some local travel may be required. Physical Demands Must be able to comprehend and carry out job requirements. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Answer and operate a telephone. Lift up to 10-15 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":872,"slug":873,"title":168,"location":13,"raw_job_location_address_addressLocality":88,"raw_hiringOrganization_logo_url":13,"raw_description":874},76123,"associate-member-services-representative-state-employees-credit-union-7","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Adhere to SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wire transfers. Help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. The following modules should be completed at this level and are required prior to advancement to the next level: SECU's Member Facing Security Measures Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Required Education & Experience Must have high school diploma or GED equivalent. Consistently demonstrates SECU’s Core Values Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have good communication skills, both verbal and written. Must have good problem-solving skills. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Preferred Education & Experience Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Job Environment & Physical Requirements Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":876,"slug":877,"title":134,"location":13,"raw_job_location_address_addressLocality":636,"raw_hiringOrganization_logo_url":13,"raw_description":711},76124,"associate-member-services-officer-state-employees-credit-union",{"id":879,"slug":880,"title":134,"location":13,"raw_job_location_address_addressLocality":881,"raw_hiringOrganization_logo_url":13,"raw_description":882},76126,"associate-member-services-officer-state-employees-credit-union-2","Asheville - Parkway South","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Associate MSOs will also begin training in lending and collections at this level. Performance Expectations and Essential Responsibilities • Comply with all Credit Union policies and regulatory requirements. • Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. • Security and control procedures must be followed by all branch employees. • Attain basic knowledge of how to serve members with running and balancing a cash drawer in accordance with Performance Measurement Criteria standards. • Adhere to SECU Check Acceptance Guidelines and Hold procedures. • Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. • Answer phones and assist members with service requests. • Obtain and execute Notary Public services as requested by management. • Interact with other departments to facilitate member requests. • Organize, file and scan documents daily. • Process foreign and domestic wire transfers. • Help order and return foreign currency. • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. • Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. • Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. • Learn CXone and be able to assist MSS as requested. • Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. • Participate in additional training and continuing education to enhance knowledge of branch operations. • Regular attendance and punctuality are mandatory. • Complete additional tasks assigned by management and other administrative duties as needed. • Learn safe deposit procedures and assist members with accessing their boxes with the assistance of an experienced MSR\u002FMSO. • Begin obtaining basic knowledge of all consumer lending and credit card products and services. • Begin learning how to perform subsequent advances on existing open and home equity lines of credit. • Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Collection Training class attendance is required prior to collecting loans. Minimum Requirements • Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). • Consistently demonstrates SECU’s Core Values • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. • Must have good communication skills, both verbal and written. • Must have good problem-solving skills. • Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":884,"slug":885,"title":168,"location":13,"raw_job_location_address_addressLocality":886,"raw_hiringOrganization_logo_url":13,"raw_description":845},76132,"associate-member-services-representative-state-employees-credit-union-11","Barco",{"id":888,"slug":889,"title":168,"location":13,"raw_job_location_address_addressLocality":890,"raw_hiringOrganization_logo_url":13,"raw_description":845},76133,"associate-member-services-representative-state-employees-credit-union-12","Bryson City",{"id":892,"slug":893,"title":264,"location":13,"raw_job_location_address_addressLocality":894,"raw_hiringOrganization_logo_url":13,"raw_description":677},76134,"part-time-branch-state-employees-credit-union-6","Beaufort",{"id":896,"slug":897,"title":168,"location":13,"raw_job_location_address_addressLocality":639,"raw_hiringOrganization_logo_url":13,"raw_description":637},76135,"associate-member-services-representative-state-employees-credit-union-13",{"id":899,"slug":900,"title":869,"location":13,"raw_job_location_address_addressLocality":886,"raw_hiringOrganization_logo_url":13,"raw_description":870},76136,"associate-mortgage-loan-specialist-state-employees-credit-union-2",{"id":902,"slug":903,"title":819,"location":13,"raw_job_location_address_addressLocality":904,"raw_hiringOrganization_logo_url":13,"raw_description":677},76137,"part-time-branch-state-employees-credit-union-7","Burlington",{"id":906,"slug":907,"title":819,"location":13,"raw_job_location_address_addressLocality":908,"raw_hiringOrganization_logo_url":13,"raw_description":677},76138,"part-time-branch-state-employees-credit-union-8","Burnsville",{"id":910,"slug":911,"title":264,"location":13,"raw_job_location_address_addressLocality":912,"raw_hiringOrganization_logo_url":13,"raw_description":913},76140,"part-time-branch-state-employees-credit-union-10","Carrboro","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! DIMENSIONS: This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. DUTIES: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Key all required transactions into the Margo system and balance cash drawer with accuracy. Balance the vault, ATM, TCD and coin sorter. Operate drive-thru window as needed. Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter. Prepare, order, and verify cash delivery and shipment once a week. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations such as insurance services, lending, tax preparation, etc as needed. Other duties as assigned. REQUIREMENTS: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Basic Modules as well as 10 Advanced Modules must be completed at this level; both are required prior to being eligible for promotion to FSR I. Other training, modules and education as required by management. Should have basic computer skills. Regular attendance is mandatory. Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Uses hands and fingers to count money to complete member transactions. Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Stands 20%, sits 70%, and walks 10% of the time. Must be able to lift 10-15 lbs occasionally, when servicing ATMs and TCD cash cartridges. Reaches into machine, using hands and fingers to clean ATM and coin sorter using small brush or cloth. May climb stairs when branch is located on multiple levels. Visual acuity is essential when servicing ATM and completing forms. Must be able to communicate clearly and listen well. Must be able to comprehend and carry out verbal and written instructions. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":915,"slug":916,"title":819,"location":13,"raw_job_location_address_addressLocality":917,"raw_hiringOrganization_logo_url":13,"raw_description":677},76141,"part-time-branch-state-employees-credit-union-11","Cary-Chapel Hill Rd",{"id":919,"slug":920,"title":168,"location":13,"raw_job_location_address_addressLocality":921,"raw_hiringOrganization_logo_url":13,"raw_description":845},76143,"associate-member-services-representative-state-employees-credit-union-14","Chapel Hill-Elliott Rd",{"id":923,"slug":924,"title":669,"location":13,"raw_job_location_address_addressLocality":921,"raw_hiringOrganization_logo_url":13,"raw_description":671},76146,"mortgage-loan-specialist-state-employees-credit-union",{"id":926,"slug":927,"title":134,"location":13,"raw_job_location_address_addressLocality":928,"raw_hiringOrganization_logo_url":13,"raw_description":882},76147,"associate-member-services-officer-state-employees-credit-union-4","Charlotte-Albemarle Rd",{"id":930,"slug":931,"title":237,"location":13,"raw_job_location_address_addressLocality":932,"raw_hiringOrganization_logo_url":13,"raw_description":933},76148,"financial-advisor-state-employees-credit-union-2","Charlotte - Mountain Island Lake","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Financial Advisor with an investment\u002Ftrust\u002Festate planning focus is responsible for providing exemplary member service and has demonstrated ongoing proficiency in delivering solutions to members in areas such as life insurance, investments, trust services, estate planning and retirement planning, through branch telephone, and\u002For digital delivery channels. They must be knowledgeable of operational procedures in their platform areas, have shown continual growth in their ability to deliver FAS solutions, and have begun to act in an advisory capacity, more proactively helping members to manage their investments and other financial products to fit their overall plan. Essential Responsibilities (65%) Direct Financial Advising – Financial Product Delivery and Technology Proficiency Proficiently works to meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members’ financial goals, objectives, and needs. Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan. Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs. Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management. Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight. Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. Professionally interact with other departments to facilitate member requests. Consistently maintains acceptable performance level based on Key Performance Indicators (KPI’s) and achieves and maintains standards as directed by management. Soft skills and call quality consistently maintained at an acceptable level. Financial Advisors in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. (25%) Collaboration Coordinate and engage other team members as needed to assist with complex scenarios and ensure members’ needs are met holistically. Provides support and guidance to newer\u002Fless experienced team members. Help train member-facing employees on financial advisory services to help facilitate quality referrals. Frequently communicates with management about activities and results within assigned area. Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management. Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery. Willing to assist in other areas of the operation as needed. Actively work with mentor and management team to strengthen proficiency in member service delivery. Consistently demonstrates current and comprehensive knowledge of credit union products and services and regularly provides quality referrals. (10 %) Continuing Education and Compliance Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Complete all required quarterly training courses, continuing education & other training assigned by management. Required Education & Experience 2+ years of experience as an Insurance, Investment or Trust Representative or a similar position. Must have life insurance license or obtain within 2 months of hire. Must be fully licensed in Investments (SIE\u002F6\u002F63\u002F65 OR SIE\u002F7\u002F66) OR hold the ATFA designation. Must maintain all required licenses after obtaining them and satisfy all continuing education requirements. Comfortable acting in an advisory capacity with the ability to have informed conversations with members on various financial planning topics and provide holistic guidance. Demonstrated ability to work independently and as part of a team. Demonstrates excellent critical thinking skills, problem-solving skills, and good judgment. Excellent written and verbal communication skills. Ability to speak English fluently. Self-motivated. Aptitude for meeting people, developing confidence, respect, and trust of members and co-workers. Ability to quickly adapt to changes in daily work based on immediate needs. Strong multi-tasking and organizational skills. Be discreet in performance of duties and hold information about member accounts in strict confidence. Ability to work additional hours when necessary to execute responsibilities. Must adhere to the work schedule and attendance policy established by manager. Travel for training may be required. Must possess vehicle and valid driver’s license. Preferred Education & Experience Bachelor’s degree with preferred fields in the areas of financial planning, finance, wealth management, math or a related field. Certified Financial Planner™ or similar designation Experience in the credit union or financial services industry Job Environment & Physical Requirements Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Some aspects of job will be performed at off-site premises. Must be able to comprehend and carry out verbal and written instructions. Sits 50%, walk 25%, and stands 25% of the time. Climbing stairs may be necessary in MSS Centers that are housed on more than one floor. Visual acuity is required to complete necessary documentation. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":935,"slug":936,"title":745,"location":13,"raw_job_location_address_addressLocality":937,"raw_hiringOrganization_logo_url":13,"raw_description":938},76150,"mss-associate-member-services-representative-state-employees-credit-union","Charlotte - Third St","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels. Performance Expectations and Essential Responsibilities. Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all MSS employees. Will be available in member facing skill sets as determined by management. Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery. Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Willing to assist in other areas of the operation as needed. Actively participate in direct service to the membership through phone and digital communication channels. Must maintain acceptable performance level based on Key Performance Indicators (KPI’s) and achieve and maintain standards as directed by management. Participate in training and continuing education. Soft skills and call quality must be maintained at an acceptable level. Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals. Must develop a strong understanding of CXone platform. Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Additional Modules Required. The following modules should be completed at this level and are required prior to advancement to the next level: SECU's Member Facing Websites Share Term Certificates Account Titling & Designations Buy\u002FSell Branch Security Measures Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Required Education & Experience Must have high school diploma or GED equivalent. Entry level position with no experience required. Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. Must have good communication skills, both verbal and written. Ability to think critically and use problem solving skills. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Preferred Education & Experience Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Job Environment & Physical Requirements Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":940,"slug":941,"title":168,"location":13,"raw_job_location_address_addressLocality":942,"raw_hiringOrganization_logo_url":13,"raw_description":845},76154,"associate-member-services-representative-state-employees-credit-union-15","Charlotte-Steele Creek",{"id":944,"slug":945,"title":108,"location":13,"raw_job_location_address_addressLocality":946,"raw_hiringOrganization_logo_url":13,"raw_description":845},76155,"associate-member-service-representative-state-employees-credit-union-2","Clinton",{"id":948,"slug":949,"title":669,"location":13,"raw_job_location_address_addressLocality":950,"raw_hiringOrganization_logo_url":13,"raw_description":951},76156,"mortgage-loan-specialist-state-employees-credit-union-2","Columbia","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose Provide highest quality member service through the origination of quality residential mortgage and equity loan applications received through all delivery channels across the organization. Duties Receive and assist in the completion of real estate related loan applications, while serving as the primary point of contact for applicants during the application and initial approval stages. Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications, and obtaining required documentation to facilitate initial loan approval. Determine applicant(s) needs and offer appropriate mortgage products. Independently assess applicant(s) credit worthiness, and affordability, with the ability\u002Fauthority to extend initial pre-approval to applicant(s). Identify, develop, and maintain a source of referrals for new mortgage lending opportunities. Follow up with prequalified applicants and on other leads in a timely and effective manner. Properly price and disclose loan applications. Coordinate member engagement with Real Estate Lending Processing Center within Loan Administration. Make recommendations regarding other Credit Union products and services. Assist membership with servicing of existing mortgage and home equity loans. Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance. Educate members on available services and make recommendations based on their needs. Ensures well documented, easy to review loan application history notes within the Loan Origination System. Support branch employees with all real estate related needs and ensuring employees have the information needed in order to be comfortable referring all potential applicants to discuss mortgage lending opportunities. Engage with the community on a regular basis by meeting with realtors and other third parties as well as attending community events in order to build and maintain mortgage loan pipeline. Answer phone and perform other clerical duties as needed. Complete additional tasks assigned by management. Requirements 4-year degree, CCUE Certification, or Associate in Arts degree or Associate in Science degree via the North Carolina College Transfer Program (NC-CTP) preferred. Minimum of 2 years’ lending experience. Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written. Must be able to communicate with branch personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc. Must have strong networking and relationship development skills. Meets compliance and regulatory standards. Makes lending decisions consistent with SECU loan policies. Has registered as an active MLO with the NMLS. Must be organized and detail oriented. Must be willing to engage in ongoing training and professional development. Must have basic computer skills. Must be able to speak English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, copy machine, and telephone. Some local travel may be required. Possibility of remote\u002Fhybrid work. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":953,"slug":954,"title":134,"location":13,"raw_job_location_address_addressLocality":656,"raw_hiringOrganization_logo_url":13,"raw_description":955},76159,"associate-member-services-officer-state-employees-credit-union-5","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Associate MSOs will also begin training in lending and collections at this level. Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Attain basic knowledge of how to serve members with running and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Adhere to SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Obtain and execute Notary Public services as requested by management. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wire transfers. Help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Learn safe deposit procedures and assist members with accessing their boxes with the assistance of an experienced MSR\u002FMSO. Begin obtaining basic knowledge of all consumer lending and credit card products and services. Begin learning how to perform subsequent advances on existing open and home equity lines of credit. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Collection Training class attendance is required prior to collecting loans. Advancement beyond Associate MSO requires completion of the Consumer Lending Program (CLP) courses, including a passing score on the CLP exam in addition to completion of the in-person New Consumer Lender Learning Program. Completion of the CLP courses and CLP exam are a required prerequisite before attending the in-person New Consumer Lender Learning Program. Required Education & Experience Must have high school diploma or GED equivalent. Consistently demonstrates SECU’s Core Values Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have good communication skills, both verbal and written. Must have good problem-solving skills. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. The following additional modules should be completed at this level: SECU's Member-Facing Websites Branch Security Measures Share Term Certificates Account Titling & DesignationsBuy\u002FSell Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller New Accounts Account and Profile Maintenance Advances Safe Deposit Boxes Preferred Education & Experience Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Job Environment & Physical Requirements Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machines Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":957,"slug":958,"title":959,"location":13,"raw_job_location_address_addressLocality":670,"raw_hiringOrganization_logo_url":13,"raw_description":632},76160,"member-services-representative-state-employees-credit-union-2","Member Services Representative",{"id":961,"slug":962,"title":134,"location":13,"raw_job_location_address_addressLocality":963,"raw_hiringOrganization_logo_url":13,"raw_description":882},76161,"associate-member-services-officer-state-employees-credit-union-6","Elizabeth City-Halstead Blvd",{"id":965,"slug":966,"title":168,"location":13,"raw_job_location_address_addressLocality":967,"raw_hiringOrganization_logo_url":13,"raw_description":968},76162,"associate-member-services-representative-state-employees-credit-union-17","Edenton","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Eligibility Member Identification Stop Payments & Stop Cautions Wires Cash Handling & Disbursing Funds Check Acceptance Holds MARGO Platform MARGO Teller Payroll Deduction Relationship Manager We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Adhere to SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wire transfers. Help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR\u002FMSO supervision. Learn CXone and be able to assist MSS as requested. Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Additional Modules Required The following modules should be completed at this level and are required prior to advancement to the next level: SECU Online Services SECU's Member Facing Websites Branch Security Measures. Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Consistently demonstrates SECU’s Core Values Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have good communication skills, both verbal and written. Must have good problem-solving skills. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":970,"slug":971,"title":108,"location":13,"raw_job_location_address_addressLocality":972,"raw_hiringOrganization_logo_url":13,"raw_description":845},76163,"associate-member-service-representative-state-employees-credit-union-3","Fayetteville - Executive Place",{"id":974,"slug":975,"title":264,"location":13,"raw_job_location_address_addressLocality":976,"raw_hiringOrganization_logo_url":13,"raw_description":677},76165,"part-time-branch-state-employees-credit-union-16","Fayetteville-Ramsey St",{"id":978,"slug":979,"title":168,"location":13,"raw_job_location_address_addressLocality":980,"raw_hiringOrganization_logo_url":13,"raw_description":845},76167,"associate-member-services-representative-state-employees-credit-union-18","Flat Rock",{"id":982,"slug":983,"title":869,"location":13,"raw_job_location_address_addressLocality":984,"raw_hiringOrganization_logo_url":13,"raw_description":985},76168,"associate-mortgage-loan-specialist-state-employees-credit-union-4","Forest City","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process. Duties Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process. Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk. Communicate approval or denial decisions to members in a clear and professional manner. Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions. Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed. Seek guidance for complex lending situations and approval authority from an MLS or above. Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information. Assist membership with servicing of existing mortgage and home equity loans. Follow up with prequalified applicants and on other leads in a timely and effective manner. Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower’s creditworthiness, loan amount, term and market conditions. Successful completion of Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier 1) with SVP recommendation. Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration. Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance. Educate members on available services and make referrals for other Credit Union products and services based on their needs. Ensure well documented, easy to review loan application history notes within the Loan Origination System. Work with Lending Contact Center to provide assistance with mortgage lending calls when needed. Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities. Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice. Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume. Consumer unsecured lending as assigned. Answer phone and perform other clerical duties as needed. Complete additional tasks as assigned by management. Participate in additional training and continuing education to enhance knowledge of mortgage originations. Requirements Must have high school diploma or GED equivalent. Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Attend Excel and Elevate – New Employee Training (E&E). Real Estate Lending Program (RELP) completed within 6 months. The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Online Services We Are SECU! Additional Modules Required: SECU’s Member-Facing Websites Branch Security Measures Account Titling & Designations Funds Transfer Member Identification Check Acceptance MARGO Platform Account and Profile Maintenance Advances Safe Deposit Boxes Previous SECU and\u002For lending experience preferred. Minimum tier one lending limits assigned at this level. Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items: Notaries Safe deposit box entrance Opening and closing of the branch Front desk duties Other dual control assistance as needed. Approving Wires and Cashier’s Checks Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written. Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc. Must have strong networking and relationship development skills. Meets compliance and regulatory standards. Makes lending decisions consistent with SECU loan policies. Has or is eligible to be registered as an active MLO with the NMLS. Must be organized and meticulous. Must be willing to engage in ongoing training and professional development. Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU’s Core Values. Recommendation of VP\u002FSVP for advancement to this level. Must be able to speak and write English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, copy machine, and telephone. Some local travel may be required. Physical Demands Must be able to comprehend and carry out job requirements. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Answer and operate a telephone. Lift up to 10-15 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":987,"slug":988,"title":819,"location":13,"raw_job_location_address_addressLocality":989,"raw_hiringOrganization_logo_url":13,"raw_description":677},76169,"part-time-branch-state-employees-credit-union-18","Garner-Benson Rd",{"id":991,"slug":992,"title":819,"location":13,"raw_job_location_address_addressLocality":691,"raw_hiringOrganization_logo_url":13,"raw_description":677},76170,"part-time-branch-state-employees-credit-union-19",{"id":994,"slug":995,"title":168,"location":13,"raw_job_location_address_addressLocality":996,"raw_hiringOrganization_logo_url":13,"raw_description":845},76172,"associate-member-services-representative-state-employees-credit-union-19","Gatesville",{"id":998,"slug":999,"title":168,"location":13,"raw_job_location_address_addressLocality":1000,"raw_hiringOrganization_logo_url":13,"raw_description":968},76173,"associate-member-services-representative-state-employees-credit-union-20","Greensboro-Murrow Blvd",{"id":1002,"slug":1003,"title":959,"location":13,"raw_job_location_address_addressLocality":1004,"raw_hiringOrganization_logo_url":13,"raw_description":632},76174,"member-services-representative-state-employees-credit-union-3","Greensboro - Pisgah Church Rd",{"id":1006,"slug":1007,"title":959,"location":13,"raw_job_location_address_addressLocality":1008,"raw_hiringOrganization_logo_url":13,"raw_description":632},76175,"member-services-representative-state-employees-credit-union-4","Greensboro - W Market St",{"id":1010,"slug":1011,"title":12,"location":13,"raw_job_location_address_addressLocality":1012,"raw_hiringOrganization_logo_url":13,"raw_description":1013},76176,"member-services-officer-state-employees-credit-union","Greensboro-New Garden Rd","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Member Services Officer possesses all the essential knowledge of an Associate Member Services Officer. MSOs exhibit the ability to perform account maintenance, open all account types, assist and approve members in all areas of consumer lending, and are able to assist in all other services. Enhanced Expectations and Responsibilities at this Position Level* Passing score on Consumer Lending Program (CLP) exam and completion of the in-person New Consumer Lender Learning Program required PRIOR to becoming a Member Services Officer. Member Services Officers are granted Tier 1 – Tier 2 Lending Limits (As Assigned). Assist members in all areas of consumer lending. A Member Services Officer may independently evaluate and approve or deny loans within their assigned limits. Loans outside their limits should be presented to an officer with appropriate limits with a recommendation for approval or denial. Maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs. Proficiency in account maintenance and opening all account types for new members while following MIP procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Must have basic knowledge of cash operations and be able to assist in the following at the direction of management: Balancing the vault, automated teller machines, teller cash dispenser, and coin sorter as directed. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Organize community events as requested by management on a regular basis to enhance Credit Union presence. Assist with displays and promoting Credit Union events such as Member Appreciation Days, Back-To-School Supply Drive, Youth week events. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Serve members by processing transactions in the appropriate system. If requested by Management, this includes balancing a cash drawer in accordance with Performance Measurement Criteria. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wires. Open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e. insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Establish and facilitate member safe deposit box access. Perform subsequent advances on existing open and home equity lines of credit. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Collection Training class attendance is required prior to collecting loans. Execute Notary Public services as requested by management. Learn CXone and assist MSS as requested. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education to enhance knowledge of branch operations. Regular attendance and punctuality are mandatory. Engage with community as requested by management on a regular basis by attending community events to enhance Credit Union presence. Complete additional tasks assigned by management and other administrative duties as needed. Modules Required Note, the list of modules below is expected to be completed DURING the employee’s time in this position, not as a prerequisite of the position. Generally, employees are expected to complete the modules within one year in order to gain knowledge needed for effectiveness in the position. The modules required are as follows: Account Research in OnBase ACH\u002FDirect Deposit Member Access Alerts and Multifactor Authentication Cashpoints Global Accounts Credit Cards Debit Cards Estate Basics Financial Advisory Services (FAS) Overview Foreign Currency & Foreign Checks Disputes vs. Fraud Life Stages & Events Mobile Payments & Token Management Payments Transit Procedures Tax-Advantaged Accounts U.S. Savings Bonds Visa DPS System Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. Demonstrated proficiency in all responsibilities and requirements of Assoc MSO role. Must have excellent communication skills, both verbal and written. Demonstrated ability to work independently and as part of a team. Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation. Must be self-motivated and dependable. Must have a demonstrated ability to problem solve and use good judgment Must be an active listener and communicator. Minimum of 2 years of SECU or directly related experience strongly preferred. Has completed Consumer Lending Program (CLP) courses and has received a passing score on the CLP Exam. Has attended the in-person New Consumer Lender Learning Program training. Has completed all required quarterly training courses & other training assigned by management Consistently demonstrates SECU’s Core Values. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Officer position. Employees are expected to achieve proficiency in these areas while in the Member Services Officer position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1015,"slug":1016,"title":168,"location":13,"raw_job_location_address_addressLocality":1017,"raw_hiringOrganization_logo_url":13,"raw_description":845},76178,"associate-member-services-representative-state-employees-credit-union-21","Greenville-Charles Blvd",{"id":1019,"slug":1020,"title":134,"location":13,"raw_job_location_address_addressLocality":1021,"raw_hiringOrganization_logo_url":13,"raw_description":882},76180,"associate-member-services-officer-state-employees-credit-union-7","Hertford",{"id":1023,"slug":1024,"title":168,"location":13,"raw_job_location_address_addressLocality":1025,"raw_hiringOrganization_logo_url":13,"raw_description":845},76183,"associate-member-services-representative-state-employees-credit-union-22","Hickory-Mountain View",{"id":1027,"slug":1028,"title":168,"location":13,"raw_job_location_address_addressLocality":1029,"raw_hiringOrganization_logo_url":13,"raw_description":637},76184,"associate-member-services-representative-state-employees-credit-union-23","Huntersville",{"id":1031,"slug":1032,"title":819,"location":13,"raw_job_location_address_addressLocality":1033,"raw_hiringOrganization_logo_url":13,"raw_description":677},76185,"part-time-branch-state-employees-credit-union-21","High Point-Westchester Dr",{"id":1035,"slug":1036,"title":168,"location":13,"raw_job_location_address_addressLocality":1037,"raw_hiringOrganization_logo_url":13,"raw_description":845},76187,"associate-member-services-representative-state-employees-credit-union-24","Kannapolis",{"id":1039,"slug":1040,"title":1041,"location":13,"raw_job_location_address_addressLocality":1042,"raw_hiringOrganization_logo_url":13,"raw_description":1043},76188,"financial-advisory-services-specialist-state-employees-credit-union","Financial Advisory Services Specialist","Kenansville","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview Financial Advisory Services Specialist with an investment\u002Ftrust\u002Festate planning focus is responsible for providing exemplary member service and helping members obtain life insurance policies, annuities, investment accounts, and identify their estate planning needs as appropriate based on the members’ financial goals and objectives, through branch telephone and\u002For digital delivery channels. Specialists also work to engage member-facing employees on general financial advisory topics to support the referral process. Essential Responsibilities (70 %) Direct Financial Advising – Financial Product Delivery and Technology Proficiency Develop or increase proficiency in meeting members’ needs in the areas of life insurance, investments, trust services, estate planning and retirement planning. This includes explaining products and services, writing policies, opening new accounts and setting Estate Planning Essentials appointments or making an outside attorney referral. Effectively works referrals to ensure members are connected with a qualified FAS employee. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Actively work with mentor and management team to strengthen proficiency in member service delivery. Utilize SECU technology, marketing campaigns, lead platforms, referrals and\u002For member branch visits to achieve daily activity levels that align with insurance productivity benchmarks as communicated by management. Develops a strong understanding of each platform’s products, services, policies, requirements and open new accounts \u002F place new business effectively in light of those requirements. Develops a strong understanding and be able to navigate effectively in SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. (20 %) Collaboration Develops a good understanding of all FAS solutions to coordinate and engage with other specialists as needed obtain assistance with complex scenarios and ensure member needs are being met holistically. Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to provide quality referrals. Frequently communicates with management about activities and results within assigned area. Professionally interact with other departments to facilitate member requests. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. (10 %) Continuing Education and Compliance Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Complete all required quarterly training courses, continuing education & other training assigned by management. Required Education & Experience High school degree or GED If unlicensed or partially licensed at the time of hire, must obtain the following within 6 months of registration with FINRA: Life insurance license Investment licenses (SIE\u002FSeries 6\u002F63\u002F65 OR SIE\u002FSeries 7\u002F66) If hired primarily to be a trust representative, in lieu of investment licenses, must have: Life insurance license ATFA (Accredited Trust Fiduciary Advisor) certification or be eligible to quickly obtain. Maintain all required licenses after obtaining them and satisfy all continuing education requirements. Ability to work independently and as part of a team. Develop and demonstrate excellent critical thinking skills, problem-solving skills, and good judgment. Demonstrate excellent written and verbal communication skills. Ability to speak English fluently. Self-motivated. Possess an aptitude for meeting people, developing confidence, respect, and trust of members and co-workers. Ability to quickly adapt to changes in daily work based on immediate needs. Strong multi-tasking and organizational skills. Ability to be discreet in performance of duties and hold information about member accounts in strict confidence Ability to adhere to the work schedule and attendance policy established by manager. Travel for training may be required. Must possess vehicle and valid driver’s license. Preferred Education & Experience Bachelor's degree Experience as a licensed Insurance, Investment, or Trust Representative Experience in the credit union or financial services industry Job Environment & Physical Requirements Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Some aspects of job will be performed at off-site premises. Must be able to comprehend and carry out verbal and written instructions. Sits 50%, walk 25%, and stands 25% of the time. Climbing stairs may be necessary in MSS Centers that are housed on more than one floor. Visual acuity is required to complete necessary documentation. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1045,"slug":1046,"title":819,"location":13,"raw_job_location_address_addressLocality":1047,"raw_hiringOrganization_logo_url":13,"raw_description":665},76190,"part-time-branch-state-employees-credit-union-24","Knightdale",{"id":1049,"slug":1050,"title":12,"location":13,"raw_job_location_address_addressLocality":1051,"raw_hiringOrganization_logo_url":13,"raw_description":1052},76192,"member-services-officer-state-employees-credit-union-2","Laurinburg","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Member Services Officer possesses all the essential knowledge of an Associate Member Services Officer. MSOs exhibit the ability to perform account maintenance, open all account types, assist and approve members in all areas of consumer lending, and are able to assist in all other services. Enhanced Expectations and Responsibilities at this Position Level* Passing score on Consumer Lending Program (CLP) exam and completion of the in-person New Consumer Lender Learning Program required within 6 months of hire. Assist members in all areas of consumer lending. Maintain a current and comprehensive knowledge of credit union products and services. Proficiency in account maintenance and opening all account types for members while following Member Identification Procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Must have basic knowledge of cash operations at the direction of management. Organize community events as requested by management. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wires. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals. Review and take appropriate action on various reports. Establish and facilitate member safe deposit box access. Perform subsequent advances on existing open and home equity lines of credit. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Execute Notary Public services as requested by management. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. Must have excellent communication skills, both verbal and written. Demonstrated ability to work independently and as part of a team. Must be self-motivated and dependable. Must have a demonstrated ability to problem solve and use good judgment Must be an active listener and communicator. Minimum of 2 years directly related experience strongly preferred. Consistently demonstrates SECU’s Core Values. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Officer position. Employees are expected to achieve proficiency in these areas while in the Member Services Officer position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1054,"slug":1055,"title":108,"location":13,"raw_job_location_address_addressLocality":1056,"raw_hiringOrganization_logo_url":13,"raw_description":845},76196,"associate-member-service-representative-state-employees-credit-union-4","Lumberton-Fayetteville Rd",{"id":1058,"slug":1059,"title":237,"location":13,"raw_job_location_address_addressLocality":1056,"raw_hiringOrganization_logo_url":13,"raw_description":1060},76200,"financial-advisor-state-employees-credit-union-5","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview The Financial Advisor with an investment\u002Ftrust\u002Festate planning focus is responsible for providing exemplary member service and has demonstrated ongoing proficiency in delivering solutions to members in areas such as life insurance, investments, trust services, estate planning and retirement planning, through branch telephone, and\u002For digital delivery channels. They must be knowledgeable of operational procedures in their platform areas, have shown continual growth in their ability to deliver FAS solutions, and have begun to act in an advisory capacity, more proactively helping members to manage their investments and other financial products to fit their overall plan. Essential Responsibilities (65%) Direct Financial Advising – Financial Product Delivery and Technology Proficiency Proficiently works to meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members’ financial goals, objectives, and needs. Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan. Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs. Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management. Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight. Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. Professionally interact with other departments to facilitate member requests. Consistently maintains acceptable performance level based on Key Performance Indicators (KPI’s) and achieves and maintains standards as directed by management. Soft skills and call quality consistently maintained at an acceptable level. Financial Advisors in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. (25%) Collaboration Coordinate and engage other team members as needed to assist with complex scenarios and ensure members’ needs are met holistically. Provides support and guidance to newer\u002Fless experienced team members. Help train member-facing employees on financial advisory services to help facilitate quality referrals. Frequently communicates with management about activities and results within assigned area. Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management. Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery. Willing to assist in other areas of the operation as needed. Actively work with mentor and management team to strengthen proficiency in member service delivery. Consistently demonstrates current and comprehensive knowledge of credit union products and services and regularly provides quality referrals. (10 %) Continuing Education and Compliance Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Complete all required quarterly training courses, continuing education & other training assigned by management. Required Education & Experience 2+ years of experience as an Insurance, Investment or Trust Representative or a similar position. Must have life insurance license or obtain within 2 months of hire. Must be fully licensed in Investments (SIE\u002F6\u002F63\u002F65 OR SIE\u002F7\u002F66) OR hold the ATFA designation. Must maintain all required licenses after obtaining them and satisfy all continuing education requirements. Comfortable acting in an advisory capacity with the ability to have informed conversations with members on various financial planning topics and provide holistic guidance. Demonstrated ability to work independently and as part of a team. Demonstrates excellent critical thinking skills, problem-solving skills, and good judgment. Excellent written and verbal communication skills. Ability to speak English fluently. Self-motivated. Aptitude for meeting people, developing confidence, respect, and trust of members and co-workers. Ability to quickly adapt to changes in daily work based on immediate needs. Strong multi-tasking and organizational skills. Be discreet in performance of duties and hold information about member accounts in strict confidence. Ability to work additional hours when necessary to execute responsibilities. Must adhere to the work schedule and attendance policy established by manager. Travel for training may be required. Must possess vehicle and valid driver’s license. Preferred Education & Experience Bachelor’s degree with preferred fields in the areas of financial planning, finance, wealth management, math or a related field. Certified Financial Planner™ or similar designation Experience in the credit union or financial services industry Job Environment & Physical Requirements Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Some aspects of job will be performed at off-site premises. Must be able to comprehend and carry out verbal and written instructions. Sits 50%, walk 25%, and stands 25% of the time. Climbing stairs may be necessary in MSS Centers that are housed on more than one floor. Visual acuity is required to complete necessary documentation. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1062,"slug":1063,"title":745,"location":13,"raw_job_location_address_addressLocality":1064,"raw_hiringOrganization_logo_url":13,"raw_description":1065},76202,"mss-associate-member-services-representative-state-employees-credit-union-4","MBR Support - Asheville","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all MSS employees. Will be available in member facing skill sets as determined by management. Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery. Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Willing to assist in other areas of the operation as needed. Actively participate in direct service to the membership through phone and digital communication channels Must maintain acceptable performance level based on Key Performance Indicators (KPI’s) and achieve and maintain standards as directed by management. Participate in training and continuing education. Soft skills and call quality must be maintained at an acceptable level. Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals. Must develop a strong understanding of CXone platform. Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Entry level position with no experience required. Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. Must have good communication skills, both verbal and written. Ability to think critically and use problem solving skills. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1067,"slug":1068,"title":134,"location":13,"raw_job_location_address_addressLocality":702,"raw_hiringOrganization_logo_url":13,"raw_description":882},76206,"associate-member-services-officer-state-employees-credit-union-9",{"id":1070,"slug":1071,"title":168,"location":13,"raw_job_location_address_addressLocality":1072,"raw_hiringOrganization_logo_url":13,"raw_description":845},76207,"associate-member-services-representative-state-employees-credit-union-26","Morganton-Enola Rd",{"id":1074,"slug":1075,"title":959,"location":13,"raw_job_location_address_addressLocality":700,"raw_hiringOrganization_logo_url":13,"raw_description":1076},76209,"member-services-representative-state-employees-credit-union-5","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Member Services Representative must possess all the basic essential knowledge of branch operational procedures. They communicate and explain product information to members and answer general questions, including functions such as cash box management, account origination and maintenance, and all other services as needed. Enhanced Expectations and Responsibilities at this Position Level* Proficiency in account maintenance and opening all account types for new members while following Member Identification Procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Obtain and execute Notary Public services as requested by management. Engage with community as requested by management. Maintain a current and comprehensive knowledge of credit union products and services. Contact members and document efforts regarding deposit and\u002For loan collection reports as directed by management. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system and balancing a cash drawer. Possess a thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Help verify and prepare cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals. Review and take appropriate action on various reports. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. Must have excellent communication skills, both verbal and written. Must be self-motivated and dependable. Must have a demonstrated ability to problem solve and use good judgment. Must be an active listener and communicator. Minimum of 2 years of directly related experience strongly preferred. Consistently demonstrates SECU’s Core Values. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Representative position. Employees are expected to achieve proficiency in these areas while in the Member Services Representative position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1078,"slug":1079,"title":869,"location":13,"raw_job_location_address_addressLocality":1080,"raw_hiringOrganization_logo_url":13,"raw_description":985},76210,"associate-mortgage-loan-specialist-state-employees-credit-union-7","Murfreesboro",{"id":1082,"slug":1083,"title":727,"location":13,"raw_job_location_address_addressLocality":728,"raw_hiringOrganization_logo_url":13,"raw_description":729},76212,"technical-transformation-specialist-state-employees-credit-union",{"id":1085,"slug":1086,"title":1087,"location":13,"raw_job_location_address_addressLocality":728,"raw_hiringOrganization_logo_url":13,"raw_description":1088},76213,"deposit-quality-control-specialist-i-state-employees-credit-union","Deposit Quality Control Specialist I","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Deposit Quality Control Specialist I (DQCSI) is an entry-level position that performs quality control (QC) activities to identify procedural and regulatory deviations\u002Fviolations in deposits and payments related activities performed in branches, Member Services Support and Deposits and Operations business lines. The DQCSIs will work with QC team members to effectively report identified issues and help track improvement in reported issues of concern. They will participate in the collaboration between the QC team and other Deposits and Operations departments to develop new QC processes and activities, using their compliance knowledge and QC training. DQCSIs will also assist and participate in specialized activities and projects, as needed, and continuously develop their compliance mindset and research skills. Essential Responsibilities: 70% - Perform ongoing and\u002For ad-hoc reviews of key deposits and payments related activities to detect and report process errors or deficiencies that would affect SECU’s compliance with applicable regulatory and\u002For procedural expectations. 20% - Summarize and assist with creation and distribution of QC reports to key process stakeholders and necessary management. 10% - Utilize awareness of changes in processes and regulatory landscape to help identify processes requiring deposit monitoring and assist applicable business lines and QC leadership to develop and implement monitoring solutions. Required Education & Experience HS Diploma or GED 0-2 years of relevant experience If not already certified, must obtain ACU compliance certification within 24 months of hire and ensure continuing education requirements are sufficient to maintain certification Experience working with MS Office Suite (Excel, Word, Outlook, PowerPoint) Attention to detail and accuracy is imperative Excellent analytical and research skills Proficient written and verbal communication skills Excellent organizational and prioritization skills Must be able to cooperate and collaborate with co-workers and various levels of leadership and be cordial and professional in all interactions with members and coworkers in both on-site and remote work settings Willingness to obtain other education and training, as determined by senior management, including willingness to travel for that purpose Must adhere to the work schedule and attendance policy established by management Must be able to speak English fluently Preferred Education & Experience 2 years of relevant experience CUNA\u002FNAFCU\u002FACU certified Prior experience serving members in SECU branch\u002FMSS network Prior experience in a compliance monitoring or audit role, with experience in determining sample sizes, monitoring frequency, etc. Job Environment & Physical Requirements Sitting for prolonged periods Telephone for prolonged periods Computer for prolonged periods Cube setting with proximity to other employees may be necessary, which may include additional noise SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1090,"slug":1091,"title":745,"location":13,"raw_job_location_address_addressLocality":1092,"raw_hiringOrganization_logo_url":13,"raw_description":938},76214,"mss-associate-member-services-representative-state-employees-credit-union-6","Operations - Greensboro",{"id":1094,"slug":1095,"title":1096,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1097},76215,"audio-visual-manager-state-employees-credit-union","Audio Visual Manager","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Audio\u002FVideo Manager will oversee the day-to-day operations of media production to ensure the creation and timely delivery of high quality, creative, and original video and audio content. Essential Responsibilities: (30%) Oversee and direct the complete audio\u002Fvideo process from—pre-production planning with storyboarding, scripting, scouting and call sheets as needed—production requirements of staging, talent and capturing quality content—post-production editing and final content preparation and archiving of all audio\u002Fvideo projects to ensure flawless execution that meets project goals. (25%) Manage day-to-day audio\u002Fvideo activity working closely with cross-functional teams, including in-house creative, communications, marketing strategy and outreach—and agency partners. Direct, review and proof audio\u002Fvideo content to ensure all deadlines, quality of excellence and brand standards are met—including photography, video edits and audio mixes. Stimulate creative innovation, inspire growth, and develop the professionalism of the audio\u002Fvideo team. (20%) Execute strategic marketing initiatives as it relates to audio\u002Fvideo production and storytelling. Lead audio\u002Fvideo requirements and deliverables in project briefs, including the scheduling and reporting for production. Effectively participate in creative and conceptual brainstorming sessions for project kickoffs. (15%) Maintain studio equipment and uphold best practices—researching industry trends and technical advancements for proactively improving efficiency and performance—adhere to and report on budgets, and manage assignments—evaluating and adjusting resources and capacity as needed to meet SME and Marketing leadership expectations. (10%) Act as a steward of the brand and representative of the credit union mission. Articulate and support our vision to achieve overall business goals and help maintain consistency across all channels featuring audio\u002Fvideo content. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in a creative or related field. Minimum 6 years of experience in Video Production Environment with 1 year being in a lead or mentor role. Experience with audio recording, mixing and editing. Experience working with video editing software (Adobe Premiere). Expert knowledge in Adobe Creative Suite, video publishing platforms, and digital asset management systems. Working knowledge of motion graphics software (After Effects). Strong problem-solving skills, detail oriented, organizational, time management and analytical skills, and ability to multitask in a fast-paced environment. Strong initiative and sense for priorities with the ability to lead work on multiple projects at one time. Strong interpersonal and communication skills. Strong team player, leader, self-starter, and positive catalyst who can manage, motivate, and mentor teams and internal clients. Knowledge of creative trends and emerging technologies. Ability to understand and connect with creative people. Ability to direct and critique the work of creative resources and individuals. Travel often required. Preferred Education & Experience (Knowledge, Skills, & Abilities): Agency experience Financial industry experience SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1099,"slug":1100,"title":1101,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1102},76216,"business-systems-analyst-iii-state-employees-credit-union","Business Systems Analyst III","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Business Systems Analyst (BSA) III is an experienced individual contributor responsible for supporting medium to large-scale technology initiatives by identifying, analyzing, and documenting complex business requirements and translating them into technical specifications. This role acts as a primary bridge between IT and Finance stakeholders, ensuring that technology solutions align with operational needs. A BSA III focuses on the technical integrity and successful execution of large-scale initiatives, performing deep-dive data analysis and system mapping to solve intricate business problems. Essential Responsibilities: (30%) Requirements Management & Systems Analysis: Individual will elicit Business requirements for moderately complex projects, perform technical analysis, and make recommendations to translate business needs and product requirements into sound technical solutions. (25%) Technical Documentation and Solution Design – Develop and maintain technical documentation including process flows, functional specifications, data analysis, and system documentation to support solution delivery. (20%) Stakeholder Coordination and Risk Mitigation – Partner with Technology, Business, and QA stakeholders throughout the project lifecycle to support successful delivery and ensure solutions meet business requirements. Help identify risks, communicate impacts, support resolution of blockers, and contribute to development of testing scenarios and acceptance criteria. (10%) System Impact Analysis and Organizational Assessment – Support system and organizational impact analysis by evaluating upstream and downstream effects, documenting impacts, and ensuring stakeholder awareness of changes. Will build and apply working knowledge of Credit Union backend systems to support assessment activities. Required Education & Experience (Knowledge, Skills, & Abilities): 2- 5 years business systems analysis, preferably within Information Technology and\u002For Financial Institution experience Demonstrated experience as a Business Systems Analyst, working independently on medium to large size projects simultaneously, with limited oversight from manager, preferably within the financial industry or credit union sector. Proven ability to define and solve basic to difficult problems, leveraging best in class technical solutions. Excellent analytical and problem-solving skills, with a strategic mindset and the ability to think critically about business challenges. Fundamental experience in Product Development Lifecycle, ideally within an Agile framework. Excellent interpersonal, communication, written and oral skills. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Computer Science, Information Technology, Business, Finance or Engineering 2-5+ years business systems analysis, preferably within Information Technology and\u002For Financial Institution experience Job Environment & Physical Requirements: Hybrid work environment of both on site and remote work Sitting for prolonged periods of time Telephone for prolonged periods of time Computer for prolonged periods of time SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1104,"slug":1105,"title":1106,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1107},76217,"it-grc-analyst-ii-state-employees-credit-union","IT GRC Analyst II","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The IT GRC Analyst II assess, tests, documents, and monitors the SECU technology ecosystem to ensure the IT control environment effectively mitigates risks associated with an everchanging threat landscape. The IT GRC Analyst will possess a wide range of technical and interpersonal skills to bridge the gap between technology organizations and the business. Must have a big-picture perspective, ability to execute end-to-end risk management processes, and ability to quickly establish trust and build productive relationships across multiple departments. The IT GRC Analyst will require expertise to perform technology risk assessments, provide input to and\u002For document IT policies, standards, and guidelines, develop, monitor, and track risk remediation plans, and aggregate and report key risk metrics to senior stakeholders. Responsibilities: 20% Identify, document, and monitor technology risks present across both internal and external (vendor \u002F cloud) environments 20% Quantify inherent and residual IT risk levels to enhance analytics, inform prioritizations, and for use in management reporting 20% Work with risk remediation owners to establish remediation plans with milestones and target dates, and monitor progress towards remediation, escalating as appropriate 20% Execute technology risk management processes and provide input to support continuous improvement of process and program design 10% Perform risk and controls assessments while aggregating reporting for Audit and\u002For Regulatory issues. 10% Partner with relevant stakeholders to establish clear and consistent IT risk reporting, metrics, KRIs, and KPIs to inform decision making Required Relevant Experience: Minimum 5 years Required Knowledge, Abilities, Skills: Teamwork, collaboration, self-driven and effective communication skills - both written and verbal. 5 years of IT Security and\u002For IT Risk Management experience working in a mid-to-large size company Basic proficiency or ability to learn one or more of the following: Risk and controls assessments Documenting and maintaining IT Policies \u002F Standards IT Risk aggregation, reporting, KPI\u002FKRIs Issues management Third party risk management Working knowledge of various industry security standards and frameworks including: NIST, ISO 27001, ISF Standard of Good Practice (SoGP), etc. Desired Knowledge, Abilities, Skills: 5+ years working in a financial institution. Knowledge of modern enterprise and security architectures, their challenges, common approaches to overcome their challenges, and their inherent security strengths and weaknesses. Professional certifications such as: CISSP, CISA, CISM, GIAC, CGEIT, CRISC, OSCE, or other relevant industry certification Experience working within a DevOps environment SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1109,"slug":1110,"title":1111,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1112},76222,"it-applications-specialist-workday-state-employees-credit-union","IT Applications Specialist - Workday","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: This hybrid (remote\u002Fin-office) position is a subject matter expert in the Workday ecosystem and technology. This individual will be able to build low code\u002Fno code solutions within systems. Support solutions and implementations; document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems. Responsibilities: 35% Under general supervision: Build: a. Good understanding of Platform\u002FSystems b. Procedures to improve the existing systems by applying the appropriate changes or updates. c. Day-to-Day unit functions of specialized technology such as: User management, License management including new user setup\u002Fdeactivation, roles, profiles, permissions, public groups. d. Medium complexity configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports. e. Create and Optimize simple Workflows & Dashboards 10% Support: a. Tier 3 support for production systems. b. SDLC c. Monitoring applications and existing EIB integrations d. User support. 15% Document: a. Development of functional requirements b. Technical requirements. c. Business Process Workflow diagrams. d. Work on approved project management software. e. Knowledge base and deliver Technical Documentation 15% Coordinating: a. Releases \u002F CRQ Owner b. Application upgrades c. Testing & deployment d. User Training e. Monitor user adoption. 15% Liaise with: a. Business partners & users b. Vendors both for implementation projects and issue support c. Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams. 10% Analysis of: a. Customer needs and developing of functional requirements that specify what the technology solutions should do and how they should perform. b. Current business processes and systems to identify their strengths and weaknesses. c. Areas for improvement where technology can enhance efficiency, quality, or member satisfaction. Required experience and education: Bachelor's degree. Acceptable fields of study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering. Additional four years of relevant experience can be considered in lieu of degree. Required relevant experience 2 years. Experience with Workday Studio Understands, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic. Comfortable with specific product, platform, or system the solution uses. Shows interest in all of SECU IT to be well rounded and communicative. Solution minded problem solver Collaborative and team player attitude with excellent communication skills both written and oral. Must adhere to the work schedule and attendance policy established by the manager. Must be able to confidently interact with technical, non-technical, and management staff. Review and refinement of the product backlog, sometimes contributing to setting priority. Stay up to date on the latest industry trends and technical advancements. Must be able to speak English fluently. Must have strong analytical skills with high attention to detail. Serves as on-call responder for software the team supports. Desired skills: Bachelor's degree. Desired relevant experience 5 years. Software Development Life Cycle(SDLC) Experience working with JIRA Experience working with SCRUM Agile Working knowledge of Remedy Experience and understanding of inbound\u002Foutbound EIB integrations Special position requirements: Sitting for prolonged periods Telephone for prolonged periods Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1114,"slug":1115,"title":1116,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1117},76228,"software-engineer-ii-salesforce-state-employees-credit-union","Software Engineer II - Salesforce","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! *Remote Opportunity but candidates must reside in North Carolina or any of the contiguous states (Virginia, South Carolina, Georgia, or Tennessee)* Position Overview We are looking for a Software Engineer II - Salesforce to support the configuration, customization, and maintenance of our Salesforce platform. This role is ideal for someone with foundational Salesforce knowledge who is eager to grow their development skills in Apex, Lightning Web Components, Flow, and integrations. This role will work closely with senior developers, admins, business analysts, and stakeholders to help deliver Salesforce enhancements across Sales Cloud, Service Cloud, and other Salesforce products. Responsibilities Assist with Salesforce configuration and customization. Build and update Salesforce Flows, validation rules, page layouts, record types, and custom fields. Support Apex development under the guidance of senior developers. Assist with Lightning Web Component development and troubleshooting. Help maintain existing Salesforce automations and integrations. Participate in testing, debugging, and deployment activities. Review requirements and help translate them into Salesforce solutions. Create and maintain technical documentation. Support production issue troubleshooting and user-reported defects. Learn and follow Salesforce development best practices. Required Qualifications 2 - 5 years of hands-on Salesforce experience. Basic understanding of Salesforce configuration and declarative tools. Exposure to Apex, SOQL, and Lightning Web Components. Familiarity with Salesforce Flow and automation. Basic understanding of Sales Cloud or Service Cloud. Willingness to learn APIs, integrations, and deployment processes. Strong problem-solving skills and attention to detail. Ability to work with a team and take direction from senior developers. Preferred Qualifications Salesforce Administrator certification. Salesforce Platform Developer I certification or working toward it. Experience with Git, VS Code, Salesforce CLI, or change sets. Exposure to REST\u002FSOAP APIs. Experience working in a sandbox environment. Familiarity with Agile or Scrum teams. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1119,"slug":1120,"title":1121,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1122},76229,"senior-marketing-communications-manager-state-employees-credit-union","Senior Marketing Communications Manager","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! State Employees’ Credit Union (SECU) is a financial cooperative with a powerful story to tell – one built on nearly nine decades of serving member-owners, currently over three million strong, supporting their financial well-being through every stage of life, and strengthening communities across North Carolina. This role will help bring that story to life through clear, compelling, and strategically grounded copywriting for marketing assets that connect with members and reinforce the SECU brand. SECU is looking for a senior marketing communications manager to transform marketing strategy into engaging content that drives member engagement, strengthens trust, supports business objectives, and delivers meaningful results. This role is primarily focused on copywriting for a wide range of public-facing marketing assets, including print and digital content, e-mail communications, member messaging, and promotional materials. Reporting to the marketing communications team lead within the communications department, this integral role serves as both a skilled copywriter and strategic partner. The ideal candidate is a strong writer with a strategic mindset – someone who can craft effective content across a variety of channels and formats and maintain a consistent, authentic SECU brand voice. Essential Responsibilities: (40%) Develop Compelling, Effective Content Translate complex financial topics into simple, clear, and engaging messaging that resonates with members and drives action. Craft messaging that drives engagement, supports campaign objectives, and delivers measurable business impact. Write content tailored to each channel and audience, incorporating SEO and leveraging best practices to maximize reach and impact. Continuously refine content based on performance insights, feedback, and best practices. (30%) Uphold Brand Voice and Editorial Quality Champion and apply a consistent brand voice and tone across all content and touchpoints, using both AP style and internal style guide as references. Synthesize feedback from multiple stakeholders and edit and refine content, ensuring alignment with best practices, brand voice, and strategic priorities. Ensure all copy meets high standards for clarity, accuracy, consistency and quality, including SECU Legal and Compliance standards. (15%) Support Messaging Strategy, Campaign Development Contribute to marketing and advertising campaign discussions, offering messaging perspectives that strengthen overall strategy and execution. Help develop messaging frameworks for both specific initiatives and broader organizational priorities. (15%) Collaborate Cross-Functionally Coordinate with other departments to ensure content is delivered on time and in line with all applicable communication standards and creative briefs. Partner closely – and work collaboratively – with cross-functional stakeholders, building strong working relationships within the team, department, and organization. Required Education & Experience (Knowledge, Skills, & Abilities): BA\u002FBS degree required; preference for communications, marketing, or related field. 5+ years of professional copywriting, marketing, or communications experience. Experience with marketing project management software (ex: Jira, Workfront, Asana, Monday.com). Strong writing, editing, and strategy storytelling skills across multiple channels and formats; proficient in AP Style and SEO best practices. Demonstrated experience supporting integrated marketing and advertising campaigns and content strategy. Ability to manage multiple projects and deadlines with attention to accuracy, detail, and consistency. Collaborative mindset with strong interpersonal and partnership skills. Experience working in a highly regulated environment preferred but not required. Desire to work in a highly collaborative environment with a passion for mission-driven work grounded in the credit union philosophy of People Helping People ® and working principle of Do the Right Thing. Job Environment & Physical Requirements: Hybrid work environment that supports a mix of in-office and remote work, with periodic in-person collaboration based on team or business needs. Prolonged periods of sitting at a desk and working on a computer. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1124,"slug":1125,"title":1126,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1127},76233,"software-engineer-iii-state-employees-credit-union","Software Engineer III","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Job Summary: Position will operate as a member of the Digital Services Applications team, responsible for developing advanced technology solutions to meet the current and growing demands of the Credit Union. Individual will be responsible for understanding, analyzing, and translating business needs and product requirements into technical solutions with minimal supervision. Individual will engage and partner with stakeholders across the organization throughout the development, execution, and testing phases of assigned initiatives. Duties & Responsibilities: Work cross-functionally with product teams, UX\u002FUI designers, project managers, business analysts, stakeholders, and other engineering teams to create fast, intuitive, stable, and easy to use software to meet the needs of the organization and our members. Customize and extend Adobe Experience Manager and Analytics functionality through development of components and workflows. Assists with the design, architecture, administration and implementation of the AEM Cloud platform including Analytics, and Target, with a multi-tenancy configuration. Troubleshoot and resolve issues related to AEM applications Perform programming tasks according to established company, department, and project standards. Implements code that is clear, concise, tested, and easily understood by others. Analyze program specifications for completeness and conformance to standards with little to no supervision. Designs, creates, and executes system integrated test plans and automation scripts to validate application functionality. Perform a variety of actions that evaluate and improve department systems, processes, and applications. Provides new feature time estimates for system changes and assists in implementing modifications. Implement new features, troubleshoot bugs, and assist in the support of production incidents. Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business and programming specifications, coding, test plans, documentation, and implementation plans for accuracy. Proficient and dedicated to writing reliable, testable, maintainable, and performant code. Performs code reviews, code merges, and design reviews with peers. Designs functional system integration tests and automation scripts where applicable. Experience working in large, enterprise level programs\u002Fprojects, preferably with a background in Financial Services. Ability to effectively coach, train and mentor more junior engineers and help them solve technical challenges. Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration. Perform review and refinement of the product backlog and assist with their prioritization. Drive the evolution of our technology platforms and development standards to ensure that we deliver scalable software solutions to business requirements Stay up to date on the latest industry trends and technical advancements. Serves as on-call responder for software the team supports. Requirements: Proven experience as an Adobe AEM Developer with a focus on senior-level responsibilities. Strong proficiency in Java, JSP, Servlets, and related technologies. Experience with front-end technologies such as HTML, CSS, and JavaScript. In-depth knowledge of AEM architecture, components, templates, and workflows. Familiarity with integrating AEM with other Adobe Cloud products. Collaborative and team player attitude with excellent communication skills both written and oral. Must be able to confidently interact with technical, non-technical, and management staff. Ability to not only build technology solutions but explain your solution architecture and technology choices to enterprise Architects and senior leadership. Proven ability to define and solve complex business problems, leveraging best in class technical solutions. Experience developing for high availability and scalability. Experience assessing and managing technology and cyber security risks related to application, network, and infrastructure. Practical experience working with relational databases and large data sets. Must be able to speak English fluently. Must have strong analytical skills with high attention to detail. Experience and\u002For understanding in Financial Services, or related industry is a plus. Bachelor’s degree in Computer Science or related field; or demonstrate professional experience commensurate with expected duties. Minimum of 5 years of hands-on experience with Adobe Experience Manager. Certifications in Adobe AEM development is a plus. Job Environment: Office setting with physical proximity to other employees and some background noise from other employees, copy machine, fax machine, scanner and telephone. Physical Demands: Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1129,"slug":1130,"title":1126,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1131},76235,"software-engineer-iii-state-employees-credit-union-2","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Essential Responsibilities 30% Lead and Mentor Work closely with Business and IT leaders to define, develop, and implement solutions within the Application Development infrastructure as well as associated integration endpoints. Provide guidance for vendors, and other IT areas, or business division during project efforts or BAU support. Provide subject matter expertise of the supported solution and processes with level 2 support as needed. Provide technical guidance and mentorship to junior engineers, fostering their professional growth and development. 25% Development and Problem-Solving Lead the design, development, and implementation of complex projects, ensuring timely and successful delivery. Diagnose and troubleshoot complex technical issues, providing effective solutions. Conduct root cause analysis of problems and implement corrective actions as needed. Experience in Product Development Lifecycle, ideally within Agile methodologies, sprint planning, and project tracking tools (e.g., JIRA, Confluence, Helix). 15% Documentation Conduct technical reviews of designs, code, and documentation to ensure quality and compliance. Develop and maintain clear and concise technical documentation, including design specifications, test plans, and user manuals. Ensure proper documentation and archiving of all work. 10% Stay abreast of the latest industry trends, technologies, and best practices 10% Collaboration: Collaborate with cross-functional teams to ensure project success. Technical liaison to software engineers, systems engineers, database administrators, quality assurance, and other IT and business teams Provide periodic “on-call” coverage after business hours, weekends and\u002For holidays as needed for minimal outages\u002Fproduction impacts. 10% Research and evaluate new technologies and tools to improve engineering processes and efficiency. Required Education & Experience: Bachelor’s in software engineering, computer science and information systems Additional five years of relevant experience can be considered in lieu of degree Required Relevant Experience: Minimum direct years experience: 5+ years preferred Required Skills: Proficient and dedicated to writing reliable, testable, maintainable, and performant code. Engage for Support & Troubleshooting as well as Implementation and Conversion Projects with following vendors Diebold Nixdorf, Hyosung, CFS Solutions, CV Systems, and Verafin. Strong project management and organizational skills. Strong understanding of SDLC and Agile methodologies. Strong Knowledge of JavaScript, Phython, JSON & XML, HTML5, Web Services: REST and\u002For SOAP API. Proficiency in relevant software tools (e.g., Power Bi, SQL, PowerQuery). Familiarity with relevant compliance standards such as PCI-DSS and GDPR Must be able to confidently interact with technical, non-technical, and management staff. Perform full-stack programming tasks according to established company, department, and project standards. Implements code that is clear, concise, tested and easily understood by others. Performs code reviews, code merges, and design reviews with peers. Work cross-functionally with product teams, project managers, business analysts, stakeholders, and other engineering teams to create fast, intuitive, stable, and easy to use software to meet the needs of the organization and our members. Perform a variety of actions that evaluate and improve department systems, processes, and applications. Provides new feature time estimates for system changes and assists in implementing modifications. Ability to effectively coach, train and mentor more junior engineers and help them solve technical challenges. Collects data related to user requests and determines scope, time estimates, and system impacts. Inspect business and programming specifications, coding, test plans, documentation, and implementation plans for accuracy. Designs, creates, and executes system integrated test plans and automation scripts to validate application functionality. Implement new features, troubleshoot bugs, and assist in the support of production incidents. Performs code reviews, code merges, and design reviews with peers. * Must have strong analytical skills with high attention to detail. Designs functional system integration tests and automation scripts where applicable. Collaborative and team player attitude with excellent communication skills both written and oral. Proficient in multiple industry-adopted programming languages. Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration. Experience working in large, enterprise level programs\u002Fprojects, preferably with a background in Financial Services. Experience and\u002For understanding in Financial Services, or related industry is a plus. Ability to effectively coach and mentor more junior engineers. * Proven ability to not only build technology solutions but explain your solution architecture and technology choices to enterprise Architects and senior leadership. Must be able to speak English fluently. Experience assessing and managing technology and cyber security risks related to application, network, and infrastructure. Perform review and refinement of the product backlog and assist with their prioritization. Drive the evolution of our technology platforms and development standards to ensure that we deliver scalable software solutions to business requirements. Serves as on-call responder for software the team supports. Ability to not only build technology solutions but explain your solution architecture and technology choices to enterprise architects and senior leadership. Proven ability to define and solve complex business problems, leveraging best in class technical solutions. Job Environment & Physical Requirements: Onsite position with expectations to attend meetings and in person training is required. Sitting or standing for prolonged periods Computer for prolonged periods Telephone for prolonged periods Ability to lift up to 20 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1133,"slug":1134,"title":1135,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1136},76237,"vp-operational-excellence-state-employees-credit-union","VP Operational Excellence","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The VP Operational Excellence is responsible for driving enterprise-wide performance improvement and organizational excellence through process optimization, advanced analytics and data driven decision making. This role leads the design and delivery of the operational excellence improvement portfolio that improves cost efficiency and the member experience. Essential Responsibilities: Weighted 30% - In support of the organization’s strategic goals, define and lead the enterprise operational excellence strategy, multi-year roadmap, financial & service goals, and a team of LSS Belts and Process analysts to deliver financial and service outcomes. Lead continuous improvement of the operational excellence capability including methodologies, tools, and resources Weighted 25% - Own the enterprise improvement portfolio ensuring the delivery of measurable outcomes. Lead prioritization, funding, tracking, and governance routines to deliver operational excellence. Prepare and deliver executive level reporting and dashboards to communicate capability and portfolio progress. Leverage data and analytics to perform opportunity identification and inform prioritization Weighted 20% - Lead or support the design and optimize the enterprise target operating model, end to end business processes, KPIs, and roles to support of the delivery of strategic objectives, improve financial performance, and optimize the member experience Weighted 15% - Lead or support enterprise change management efforts to ensure successful adoption of operational excellence initiatives, including stakeholder alignment, communication strategies, training, and reinforcement mechanisms Weighted 10% - Serve as a trusted advisor to executive stakeholders, facilitating alignment on priorities, driving adoption of new ways of working, and ensuring accountability for results through clear communication, governance, and visible performance outcome Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree Min 7 years direct experience+ 2 years in supervisory leadership role Certified Lean Six Sigma black belt Strong background in Operational Excellence, Lean Six Sigma or structured problems solving methodologies Experience with formal change management methodology (i.e. Prosci, Kotter, CAP, etc..) Proven track record driving improvement initiatives and influencing senior leadership to measurable outcomes Experience influencing and partnering with executive leadership to shape strategy, align priorities, and drive accountability Proven ability to design and scale operational excellence capabilities Ability to translate data into insights and portfolio development Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Business, Engineering, Analytics, or related field 8 years of experience + 3 years in supervisory leadership role Change Management certification Background in strategy and\u002For consulting Experience with Power BI and creating executive dashboards Experience with Clarity and JIRA for project and portfolio management Experience with AI and Machine Learning Job Environment & Physical Requirements: Travel up to 10% of the time Fully Remote SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1138,"slug":1139,"title":1140,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1141},76238,"vp-solutions-and-data-architecture-state-employees-credit-union","VP Solutions and Data Architecture","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! This is a senior management leadership position responsible for enterprise application architecture, standards, patterns and data for the Credit Union. Scope includes strategic technology roadmap development, solutions architecture, data architecture, and business relationship management. Establish a vision that aligns with modern technology trends, mapping the vision to our current state, and drive transformation throughout the organization. Work closely with numerous operational business lines, IT departments, third party vendors, and transaction gateway partners to deliver projects and architectural solutions that meet the needs of the Credit Union. Essential Responsibilities: (15 %) Strategy – Partner with key business lines\u002Fstakeholders and IT resources to develop joint strategic roadmaps that align with enterprise application architecture and patterns. Keep abreast of IT and business technology solutions available in the marketplace and how they align with the strategic roadmap of the organization. Conduct regular roadmap and capability reviews with partner IT and business units to ensure full coverage across the project portfolio. (20 %) Project Design Delivery - Drives application project design delivery in a scalable model aligned with organizational priority to ensure timely delivery of project and business initiatives. Leverage industry proven reference architectural frameworks to streamline reuse of architectural patterns, solution designs, and existing enterprise platforms. (10 %) Innovation – Promote and develop a culture which embraces technology innovation. Staying up to date on current trends and emerging technology solutions. Provide training opportunities for staff to ensure teams are prepared for the future. Support the modernization of technologies and solutions. (20 %) Organizational Alignment – Establishing ongoing relationships to ensure balance between Information Technology and SECU business line initiatives\u002Froadmap. Maintain a large focus on organization change management and operational readiness, including effective challenges to legacy processes and practices. Build partnerships with infrastructure and security architects to ensure consistency across technology domains. (15 %) Relationship Management – Build and maintain strong vendor relationships through current and potential partnership engagements. Hold vendors accountable to defined SECU architectural standards, while maintaining professional working relationships. (20 %) Management\u002FCoaching – Provide direct people management, coaching, and mentorship to the Enterprise Architecture team. Ensure architects receive proper training, development opportunities, and effective and timely feedback. Required Education & Experience (Knowledge, Skills, & Abilities): Minimum education: Bachelor’s Degree Minimum 7 direct years of experience, plus an additional 1 year in a supervisory, lead or mentor role Preferred Education & Experience (Knowledge, Skills, & Abilities): Preferred education: Bachelor’s Degree or higher Preferred 2 years of experience directly managing a team of 5+ application development resources Job Environment & Physical Requirements: Hybrid work environment with at least 2 days a week in office Sitting for prolonged periods Computer usage for prolonged periods Telephone usage for prolonged periods After hours escalation support SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1143,"slug":1144,"title":775,"location":13,"raw_job_location_address_addressLocality":752,"raw_hiringOrganization_logo_url":13,"raw_description":776},76241,"fraud-prevention-tech-state-employees-credit-union",{"id":1146,"slug":1147,"title":1148,"location":13,"raw_job_location_address_addressLocality":752,"raw_hiringOrganization_logo_url":13,"raw_description":1149},76242,"atm-strategy-atm-analytics-business-intelligence-specialist-state-employees-credit-union-2","ATM Strategy - ATM Analytics Business Intelligence Specialist","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! SECU is seeking a Business Intelligence Specialist to support the ATM Strategy team as we define and implement enhanced member experiences and backend processes to the SECU ATM fleet. As a Business Intelligence Specialist, you will provide analytics and insights to the ATM Strategy team to identify trends and assist in data-driven strategic decisions. You will need to blend your critical thinking, creativity, and storytelling to develop data visualization and actionable insights. Essential Responsibilities: Drive the strategic direction of the ATM network by translating member-driven data into actionable business plans. Present high-level operational visibility to stakeholders and leadership using the \"ATM at a Glance\" performance framework. Work with the Data Analytics teams to build and evolve transactional dashboards to monitor member-driven data and analyze overall network volume trends. Develop diverse customer-view profiles to analyze how different demographics interact with the ATM network. Track key performance indicators (KPIs) and Failed Client Interactions (FCI) to help identify and target operational gaps. Analyze geographic and demographic data to recommend new ATM placements, relocations, or asset consolidations. Assess \"on-us\" versus \"off-us\" transaction ratios to determine the strategic value of specific machines. Perform benchmarking analysis across deposit per transaction (DPT), fleet sizes, market landscape, cash usage, and transactional trends. Calculate ATM profitability by measuring surcharge and interchange revenues against total operating costs. Evaluate fleet \"cost-to-income\" ratios to identify operational inefficiencies and optimize cash replenishment or maintenance schedules. Monitor service downtime and transaction failure rates to recommend impactful hardware or software upgrades. Track mobile ATM vehicle activities and take lead in coordinating critical deployment logistics for disaster relief efforts. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s Degree with 3 years’ minimum experience working in analytics, preferably in the financial services industry. OR Associate’s degree with 5 years minimum experience working in analytics, preferably in the financial services industry. Strong analytical, critical thinking, financial, and decision-making skills. Ability to take complex data sets and deliver concise recommendations. Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred. Advanced proficiency in technology applications such as Microsoft Office software products. Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI). Experience managing multiple priorities independently and\u002For in a team environment to achieve goals. Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely. Job Environment & Physical Requirements: Hybrid work environment, in-office requirement two days a week. Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Must use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1151,"slug":1152,"title":1153,"location":13,"raw_job_location_address_addressLocality":752,"raw_hiringOrganization_logo_url":13,"raw_description":1154},76245,"it-applications-specialist-state-employees-credit-union","IT Applications Specialist","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! IT Applications Specialist - ATM Position Overview: This is an in-office\u002Fonsite position for an IT Applications Specialist acting as a subject matter expert in the ATM application ecosystem. Responsible for maintaining, troubleshooting, updating, integrating, testing and operational support of the organization’s ATMs and self-service terminal software. Including building low-code\u002Fno-code solutions, supporting implementations, and documenting system functionality, processes, and technical decisions. Essential Responsibilities: • 35% Under general supervision: o Execute day-to-day specialized technology functions such as user management, o license management, role\u002Fprofile setups, permissions, and public groups. o Execute day-to-day specialized technology functions such as user management, license management, role\u002Fprofile setups, permissions, and public groups. o Apply system updates and procedures to improve existing application processes. • 25% Application Support & Problem Solving: o Provide Tier 2\u002FTier 3 support for production systems, responding to incidents and diagnosing technical issues. o Troubleshoot software errors investigate system bugs, review application logs, and resolve end-user or operational issues. o Conduct root cause analysis for recurring issues and implement corrective actions. o Monitor application health, interfaces, and system integrations. o Experience with project tracking tools (e.g., JIRA, Confluence, Helix). o Serve as an on-call responder for team-supported software as required. • 15% Business Analysis: o Analyze identified gaps in processes, workflows, and offer ideas or solutions for improvement in areas that require improvement or remediation. o Collect data for user requests, scope impact, and provide project estimates. o Participate in product backlog refinement and prioritization. • 15% Coordination, Testing, & Cross-Functional Collaboration: o Coordinate application upgrades, releases\u002FCRQ changes, testing, and deployment schedules. o Test and execute software patches, version updates and hotfixes in staging environments before production rollouts. o Serve as a technical liaison between business partners, software engineers, DBAs, third-party vendor partners, and other IT teams. o Assist with user training and monitor post-implementation adoption. • 10% Documentation & Continuous Improvement: o Develop and maintain technical documentation, system specifications, SharePoint knowledge base articles, and user manuals. o Evaluate emerging tools, processes, and industry trends to enhance application efficiency. Required experience and education: Bachelor's degree. Acceptable fields of study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering. • Additional four years of relevant experience can be considered in lieu of degree. Required relevant experience: Minimum 2 years of relevant experience in IT Application Support or Administration Required Skills: • Proficiency with Windows operating systems. • Proficient and dedicated to writing testable scripts, documentations, and requirements. • Exposure to scripting, reporting\u002Fanalytics tools (e.g., Power BI, SQL, Splunk), PowerShell, SOAP\u002FREST APIs is a plus. • Comfortable with specific products, platform, or system the solution uses. • Knowledge of the Software Development Life Cycle (SDLC) and Agile\u002FScrum methodologies, and ITIL Incident\u002FProblem Management. • Must have strong analytical skills with high attention to detail. • Collaborative and team player attitude with excellent communication skills both written and oral. • Must be able to confidently interact with technical, non-technical, and management staff. • Must be able to assist with the review and refinement of the product backlog, sometimes contributing to setting priority. • Must adhere to the work schedule and attendance policy established by the manager. • Must be able to speak English fluently. Desired skills: • Bachelor's degree. • ITIL Foundation v3\u002Fv4 or Vendor specific certifications (Diebold, Hyosung). • Desired relevant experience 2 - 5 years. • Software Development Life Cycle (SDLC) • Experience working with ATM software and hardware • Experience working with SCRUM and Agile • Working knowledge of Helix Work Environment & Physical Demands • Onsite position requires in-person training and meeting attendance. • Prolonged periods of sitting, standing, and working at a computer or telephone. • Ability to lift to 20 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1156,"slug":1157,"title":745,"location":13,"raw_job_location_address_addressLocality":746,"raw_hiringOrganization_logo_url":13,"raw_description":1158},76247,"mss-associate-member-services-representative-state-employees-credit-union-9","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following Core modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Share Term Certificates Account Titling & Designations Buy\u002FSell Funds Transfer Member Eligibility Member Identification Stop Payments & Stop Cautions Wires Cash Handling & Disbursing Funds Check Acceptance Holds MARGO Platform MARGO Teller Payroll Deduction Relationship Manager We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all MSS employees. Will be available in member facing skill sets as determined by management. Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery. Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Willing to assist in other areas of the operation as needed. Actively participate in direct service to the membership through phone and digital communication channels Must maintain acceptable performance level based on Key Performance Indicators (KPI’s) and achieve and maintain standards as directed by management. Participate in training and continuing education. Soft skills and call quality must be maintained at an acceptable level. Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals. Must develop a strong understanding of CXone platform. Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Complete additional tasks assigned by management and other administrative duties as needed. Additional Modules Required The following modules should be completed at this level and are required prior to advancement to the next level: SECU Online Services SECU's Member Facing Websites Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Entry level position with no experience required. Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. Must have good communication skills, both verbal and written. Ability to think critically and use problem solving skills. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1160,"slug":1161,"title":1162,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1163},76250,"associate-credit-reporting-specialist-state-employees-credit-union","Associate Credit Reporting Specialist","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: To work directly with seasoned Credit Reporting Specialists, utilizing knowledge of the Fair Credit Reporting Act (FCRA) and related regulations, along with knowledge of Metro 2® furnishing rules, to ensure the accuracy and integrity of SECU credit reporting data for SECU members, by researching and responding to credit reporting disputes. To provide exceptional member service through the quality of the work completed for the membership. Essential Responsibilities: (70%) Works under general supervision and follows established policies, procedures and requirements under the FCRA and Metro 2® furnishing requirements to investigate and respond to direct and indirect consumer credit disputes. Validates credit reporting data for SECU and process corrections when necessary, ensuring a positive member experience. (15%) Communicates with members and member-facing staff on status of credit dispute matters, including researching reporting concerns and acting on resolution. (10%) Develop credit reporting knowledge -- Complete training on credit reporting basics, federal CDIA guidance, Metro2® reporting standards, and SECU policies and procedures related to furnishing and disputing credit data. (5%) Complete required learning modules and continuing education requirements. Required Education & Experience (Knowledge, Skills, & Abilities): Minimum education: HS Diploma or GED Minimum direct experience: 0-2 years of credit reporting experience Demonstrated ability to complete tasks within stringent time requirements Must be able to use available resources to locate and acquire information regarding regulations and SECU policies and guidelines Must be willing to engage in ongoing training and professional development Ability to comprehend and carry out verbal and written instructions High attention to detail Excellent verbal and written communication skills Ability to cooperate and collaborate with co-workers and others Experience using Microsoft Office products Proficiency in data entry Preferred Education & Experience (Knowledge, Skills, & Abilities): Prefer a four-year degree Prefer one year of direct credit reporting experience A general knowledge of loan originations and loan servicing systems A general knowledge of lending compliance and relevant regulations, including FCRA, FACTA, GLB, BSA, ECOA, and UDAAP, as related to ensuring fair and accurate credit reporting Experience using e-Oscar or credit dispute management software Experience using Data Studio or equivalent data furnishing validation software Experience operating in a highly regulated role Job Environment & Physical Requirements: Hybrid work environment allowing remote work and requiring work from our Raleigh office at least 3 days per month Must be able to sit for prolonged periods of time Must be able to use a telephone for prolonged periods of time Must be able to use a computer for prolonged periods of time SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1165,"slug":1166,"title":1167,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1168},76251,"document-review-specialist-state-employees-credit-union","Document Review Specialist","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Document Review Specialist provides post closing audit review of loan documentation within the real estate loan delivery process under supervision. In order to maintain strict compliance with federal, state and local regulatory lending guidelines and SECU lending policies, review is completed on all signed closing documentation, supporting documentation collected during loan processing and underwriting, and closing fee consolidation reports. You are responsible for managing loans from disbursal through loan boarding and final loan documentation storage. Essential Responsibilities: (35%) Complete audit review of executed real estate closing packages and supporting loan documentation to verify regulatory compliance and SECU policies, ensuring fair and responsible lending as well as accurately secured lien-position and collateral. This includes TILA and RESPA (TRID\u002FRegulation X and Z). (20%) Audit SECU closing fees and escrow related disbursements against the closing settlement disbursement summary and executed Closing Disclosure\u002FHUD. Report any discrepancies discovered and verify with the appropriate closing agent where discrepancies should be refunded or expensed during loan booking. Re-disclose documentation as necessary in compliance with Truth-in-Lending regulatory guidelines. (20%) Account for trailing documentation and corrections, maintaining clear and concise record keeping of all executed real estate closing packages and outstanding correction items through consolidated department tracking databases. Record keeping will also include filing and organization of all physical documentation prior to permanent storage. (15%) Communicate with internal departments and external closing agents to resolve documentation discrepancies and submit any documentation in need of re-execution to the appropriate closing agent. (10 %) Field incoming inquiries regarding closing documentation and loan disbursements from members, internal departments, and closing agents. Required Education & Experience (Knowledge, Skills, & Abilities): Required Education: Associates – Acceptable fields of study: Business, Mathematics, Accounting, Finance, or related fields. Additional three years of relevant experience can be considered in lieu of degree Minimum 2-5 years of direct experience in real estate lending General understanding of Federal Regulatory Lending Guidelines including Regulation B (ECOA), Regulation Z (TILA), Regulation P (GLBA and CFPB), and UDAAP guidelines Ability to gain understanding of additional Federal Regulatory Lending Guidelines including but not limited to Regulation C (HMDA), Regulation X (RESPA), the Biggert-Waters Act and HFIAA, and Regulation H (SAFE Act) Ability to gain understanding of State Specific Regulatory Lending Guidelines including the Georgia Residential Mortgage Act and North Carolina General Statutes 41A-4 and 45A-5 Ability to enter and interpret data with Mortgage Origination and Servicing Systems Ability to enter and interpret data across the Microsoft suite of software, especially within Access and Excel Familiarity with Adobe Acrobat and ability to scan, read, open, comment, and save PDF documents Ability to navigate phone queue software Preferred Education & Experience (Knowledge, Skills, & Abilities): Preferred Education: Bachelors in Business, Economics, Mathematics, Scientific or related field of study 2 years prior banking experience including at least 1 year prior experience in a lending related role such as loan origination and\u002For underwriting (consumer or real estate), loan closing, loan post closing, or loan servicing Job Environment & Physical Requirements: Hybrid expectations Filing for prolonged periods Sitting for prolonged periods Computer\u002FTyping for prolonged periods Carrying, lifting, push\u002Fpull up to 20 lbs SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1170,"slug":1171,"title":1167,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1168},76252,"document-review-specialist-state-employees-credit-union-2",{"id":1173,"slug":1174,"title":1175,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1176},76253,"part-time-post-closing-state-employees-credit-union","Part Time - Post Closing","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: To assist with daily tasks of the Post Closing Services department while also learning Post Closing processes. To gain a better understanding of the loan origination process within the Credit Union. Essential Responsibilities: (25 %) Develop understanding of Credit Union Post Closing policies and procedures (25%) Process incoming mail for originated and loan files and prepare for Imaging (25 %) Complete audits on loan files (25%) Complete additional duties as assigned by management Required Education & Experience (Knowledge, Skills, & Abilities): Must be professional, friendly and courteous at all times and in all interactions with branch personnel, co-workers, and third parties. Must have accurate typing skills and the ability to concentrate on required duties Minimum direct years of experience Must possess an independent work ethic as well as excellent organizational, verbal and written communication skills. Must be a “team” player and exemplify a helpful attitude to provide assistance to others as needed Must be able to cooperate and collaborate with co-workers. Must adhere to the work schedule and attendance policy set by management. Must be able to comprehend telephone calls. Must be able to speak English fluently. Job Environment & Physical Requirements: Office setting with physical proximity to other employees. Some background noise from other employees, fax machines, and telephones. Must be able to comprehend and carry out verbal and written instructions Job requires a substantial amount of sitting and viewing a computer screen Use hands and fingers to press keys on a computer keyboard to enter and retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to lift 20 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1178,"slug":1179,"title":1180,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1181},76255,"loan-administration-tech-state-employees-credit-union","Loan Administration Tech","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview To provide expert-level administrative and operational support to the Loan Administration Division. As a member of the Administrative Operations team, your goal will be enhancing the performance and overall presentation of the Loan Administration division, as well as the entire credit union at-large. You will collaborate with others to deliver timely, accurate, innovative, yet practical solutions for a range of challenges and issues impacting the delivery of lending, team member, and member services across Loan Administration’s operating systems. Responsibilities 40% Answer and route all incoming calls from internal team members, external members and other 3rd party stakeholders to resolve questions, give directions, and fix potential problems regarding loan servicing. 10% Sort all incoming FedEx, USPS, UPS, Staples and other contracted courier freight and packages for distribution to the business units within Loan Administration. 10% As assigned by manager, participate on and have responsibility over deliverables for special project teams within LA. 10% Create, sort, organize, and maintain all administrative office records, forms, and databases pertaining to Loan Administration. Provide basic accounts payable duties. 10% Manage conference\u002Fmeeting room scheduling detail to include dietary\u002Fmeal, audio visual, and physical security requests as needed. Book executive travel arrangements. 20% Assist with managing the contracted vendors providing services to the Wake Forest Road Operations Center. This includes scheduling, communications, performance, and compliance. Qualifications Required Education: HS Diploma or GED Desired Education: Associates Acceptable Fields of Study: Business\u002F Sociology\u002F Communications\u002F Computer Science\u002F Psychology Required Relevant Years of Experience: 0 years Desired Relevant Experience: 2 years Required Knowledge, Abilities, Skills: Previous project coordinator experience is highly preferred. Intermediate experience working with Excel, Word, PowerPoint and\u002For other computer software with the ability to gain the skill of use with other programs\u002Fsoftware. Able to express oneself clearly when communicating (verbally and written). Must be able to read, write, and speak English fluently. Must be able to work independently and make critical decisions in a fast-paced work environment. Experience gathering details from ambiguous situations. Desired Knowledge, Abilities, Skills: Experience with large volume data-entry Prior experience with Workday or other HRIS Technical writing skills Special Position Requirements: Sitting for prolonged periods Walking for prolonged perriods Carrying up to 20 lbs. Lift up to 20 lbs. Push\u002FPull up to 20 lbs. Telephone for prolonged periods Computer for prolonged periods Must have a valid drivers license Must be able to operate a company vehicle SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1183,"slug":1184,"title":1185,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1186},76258,"real-estate-collateral-servicing-manager-state-employees-credit-union","Real Estate Collateral Servicing Manager","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Real Estate Collateral Servicing Manager is responsible for safeguarding the Credit Union’s security interest by ensuring the maintenance, compliance, and processing of all real estate collateral documentation. The manager provides direct oversight and routine auditing for daily workflows that protect real estate collateral integrity, including mortgage deed of trust satisfactions, partial deed release processes, internal and external subordination document analysis, collateral jacket creation, and successor in interest validation. The Real Estate Collateral Servicing Manager is also responsible for evaluating department efficiencies, researching opportunities for automation, and collaborating with senior management to implement process improvement projects. Additionally, the role acts as a vital cross-functional anchor, maintaining a highly trained, motivated staff to meet daily demands, monitoring various projects, and serving as the advanced subject matter expert to assist members, branches, and third parties (such as attorneys and title companies) with complex collateral inquiries. Essential Responsibilities: (30%) Core Collateral Servicing & Compliance Management: Manage and oversee critical mortgage collateral processes, including deed of trust satisfactions, internal and external subordinations for second mortgages, collateral jacket creation\u002Fmaintenance, and successor in interest validation and compliance. Ensure strict compliance, security, and maintenance of the collateral vault and all associated real estate collateral documentation through routine audits. Prepare and review complex partial deed release requests with the VP of Mortgage Collateral and Loan Servicing Support, ensuring executed documents are processed efficiently and timely. (25%) Team Leadership, Training, & Performance Management: Maintain a cohesive, highly trained, and motivated staff to meet daily departmental demands while promoting member satisfaction and retention. Complete formal employee evaluations, provide routine performance feedback, manage career path progression, recommend promotions, and track time and attendance. Oversee department training, monitor ongoing training needs, and assist with developing specialized training tools. Delegate management tasks to Specialists and maintain strict oversight of their execution. (20%) Process Optimization, Projects, & Strategy: Continuously evaluate department efficiencies, research opportunities for process improvement or automation, and actively support changes geared toward growth. Participate alongside senior management in project preparation, documentation, implementation, tracking, and maintenance to achieve operational solutions. Maintain, update, and ensure the ongoing accuracy of department manuals and standard operating procedures. (15%) Member, Operational, Departmental Collaboration and Support: Assist members, branches, internal operating departments, vendors, and third parties (such as attorneys and title companies) with complex questions regarding real estate collateral documentation and processes. Collaborate with Post Closing Services, Escrow, and Loan Account Servicing to perform collateral maintenance. Provide advanced-level knowledge and mortgage loan collateral support to support other operational areas and branches. (10%) Vendor and Third-Party Oversight: Monitor third-party vendor performance and service level agreements (SLAs) to ensure performance aligns with the Credit Union’s standards and philosophy. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field. Additional 5 years of relevant experience can be considered in lieu of degree. 5 years of experience in Mortgage or Loan Servicing, Collateral Management, GSE guidelines, and Project Management. Must have expert knowledge of loan servicing procedures. Strong analytical skills with the ability to perform root-cause analysis and implement corrective action plans. Must have ability to lead change management, communication and training activities related to major organizational changes to ensure that impacted business units are prepared and can adopt the changes as they relate to new ways of working, technology adoptions, and process changes. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field. Additional 7 years of relevant experience can be considered in lieu of degree. 7 years Mortgage\u002FLoan Servicing Experience. Black Knight\u002FICE experience. Minimum 1-year previous leadership experience. Knowledge of GIS principles and concepts and the ability to read and interpret GIS model data and geospatial maps utilizing linear and\u002For coordinate referencing systems. Ability to analyze and assess the impact of easements, rights-of-way, and takings from project maps and infographics on real estate collateral. Experience with, and knowledge of, lien recording requirements in states within the Credit Union’s lending footprint. Knowledge of collateral documentation and storage requirements for all pledge pools including the Federal Home Loan Bank of Atlanta (FHLBA) and Federal Reserve Bank in Richmond (FRB). Knowledge of Credit Union origination\u002Funderwriting procedures. Job Environment & Physical Requirements: Office setting with hybrid possibility (based on performance) Must be able to comprehend and carry out verbal and written instructions. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1188,"slug":1189,"title":168,"location":13,"raw_job_location_address_addressLocality":1190,"raw_hiringOrganization_logo_url":13,"raw_description":637},76259,"associate-member-services-representative-state-employees-credit-union-27","Oxford",{"id":1192,"slug":1193,"title":168,"location":13,"raw_job_location_address_addressLocality":1194,"raw_hiringOrganization_logo_url":13,"raw_description":845},76261,"associate-member-services-representative-state-employees-credit-union-28","Pembroke",{"id":1196,"slug":1197,"title":1198,"location":13,"raw_job_location_address_addressLocality":786,"raw_hiringOrganization_logo_url":13,"raw_description":1199},76263,"insurance-relationship-specialist-state-employees-credit-union","Insurance Relationship Specialist","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose: To support all aspects of personal lines insurance, including quality control of underwriting and compliance requirements, retention, remarketing, and servicing policies. Responsibilities: Assist insurance specialists with routine software navigation, coverage selection, and carrier communications to ensure accurate frontline underwriting. Conduct policy retention by contacting members for rate and coverage reviews, rewriting policies as needed. Resolve standard compliance issues with insurance specialists to ensure accurate documentation and alignment with carrier and agency standards. Provide direct phone assistance to members for policy servicing needs and new business inquiries. Run insurance quotes and issue policies for specialized lines where specialists lack system access. Resolve foundational policy and business-related inquiries for agency staff within the internal support queue. Qualifications: Required Education Bachelors; Acceptable Fields of Study: Communications, Business Management, Finance, Risk Management, Mathematics or related fields of study Must have in-depth knowledge of Property and Casualty Insurance industry and the responsibilities to the policyholders. Required Relevant Experience 2 years Required Knowledge, Abilities, Skills: Must have in-depth knowledge of Property and Casualty Insurance industry and the responsibilities to the policyholders. Must have experience working with multiple insurance carriers in an agency management system. Must work independently and be proficient with carrier systems and processes. Must have the ability to build and maintain relationships with carriers, peers and members. Minimum of two years of experience in property and casualty insurance sales and service. Must possess active North Carolina Personal Lines or Property & Casualty licenses or obtain those licenses within 1 month of hire. Certified Insurance Counselor (CIC) designation preferred. Special Position Requirements: Sitting for prolonged periods Carrying up to 15 lbs. Lift up to 15 lbs. Push\u002FPull up to 15 lbs. Telephone for prolonged periods Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1201,"slug":1202,"title":264,"location":13,"raw_job_location_address_addressLocality":1203,"raw_hiringOrganization_logo_url":13,"raw_description":677},76264,"part-time-branch-state-employees-credit-union-31","Raeford",{"id":1205,"slug":1206,"title":1207,"location":13,"raw_job_location_address_addressLocality":786,"raw_hiringOrganization_logo_url":13,"raw_description":1208},76265,"tax-advantaged-solutions-associate-state-employees-credit-union","Tax-Advantaged Solutions Associate","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Tax-Advantaged Solutions (TAS) Associate provides fundamental operational and quality control support for the department while undergoing active development to master the compliance rules and administrative procedures governing IRAs, HSAs, retirement plans, and education savings plans. This role handles baseline transaction processing (such as withdrawals and basic conversions), reconciles general ledgers, corrects minor transaction errors, and handles tier-1 service inquiries from branches and members. Essential Responsibilities: (30%) Entry-Level Support & Inquiries: Respond to fundamental member and branch inquiries regarding tax-advantaged accounts. Provide courteous, accurate information on basic administrative rules surrounding account openings, withdrawal forms, core contribution limits, and distribution choices. (25%) Transactional Quality Control: Perform routine quality control audits on daily system maintenance logs, newly opened IRA\u002FHSA document images, and missing beneficiary data fields to ensure total compliance. (25%) Routine Department Operations: Process standard transactional requests, including basic withdrawals, account conversions, Qualified Charitable Distributions (QCDs), and automated recurring distributions. Rebalance departmental general ledgers (GLs) daily and resolve rejected system entries or adjustment requests. (10%) Retirement Framework Onboarding: Actively study and cultivate functional working knowledge regarding retirement account mechanics (IRAs, TSERs, ORP, NC 401(k), 457, 403(b)) through structured training. (10%) Regulatory Compliance Training: Dedicate focused effort to understanding IRS codes, compliance regulations, and credit union policies regarding tax-advantaged asset administration and where to retrieve authoritative internal references. Required Education & Experience (Knowledge, Skills, & Abilities): High school diploma\u002FGED and 2 years of professional office, financial services, or customer service experience. Proficient with Microsoft Office suite, showing specific comfort navigating data entry and basic formulas in Excel. Strong data entry accuracy and basic mathematical verification skills. Excellent verbal and written communication skills with a customer-centric attitude. Ability to quickly learn complex compliance rules and grasp how transactions (such as early withdrawals or withholding options) affect the owner financially. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Business, Finance, Accounting, Tax Prior experience working in banking, credit unions, insurance, or basic tax preparation fields. Familiarity with financial accounts or basic retirement account administration rules is a strong plus, though comprehensive training is provided. Job Environment & Physical Requirements: Primary work location at an SECU facility in the Raleigh area, with remote work available as business needs and management allow. Prolonged periods of sitting, computer use, and telephone\u002Fvideo communication. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1210,"slug":1211,"title":869,"location":13,"raw_job_location_address_addressLocality":786,"raw_hiringOrganization_logo_url":13,"raw_description":1212},76266,"associate-mortgage-loan-specialist-state-employees-credit-union-8","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process. Duties Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process. Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk. Communicate approval or denial decisions to members in a clear and professional manner. Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions. Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed. Seek guidance for complex lending situations and approval authority from an MLS or above. Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information. Assist membership with servicing of existing mortgage and home equity loans. Follow up with prequalified applicants and on other leads in a timely and effective manner. Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower’s creditworthiness, loan amount, term and market conditions. Successful completion of Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier 1) with SVP recommendation. Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration. Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance. Educate members on available services and make referrals for other Credit Union products and services based on their needs. Ensure well documented, easy to review loan application history notes within the Loan Origination System. Work with Lending Contact Center to provide assistance with mortgage lending calls when needed. Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities. Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice. Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume. Consumer unsecured lending as assigned. Answer phone and perform other clerical duties as needed. Complete additional tasks as assigned by management. Participate in additional training and continuing education to enhance knowledge of mortgage originations. Requirements Must have high school diploma or GED equivalent. Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Attend Excel and Elevate – New Employee Training (E&E). Real Estate Lending Program (RELP) completed within 6 months. The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Member Access We Are SECU! Additional Modules Required: SECU’s Member-Facing Websites Branch Security Measures Account Titling & Designations Funds Transfer Member Identification Check Acceptance MARGO Platform Account and Profile Maintenance Advances Safe Deposit Boxes Previous SECU and\u002For lending experience preferred. Minimum tier one lending limits assigned at this level. Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items: Notaries Safe deposit box entrance Opening and closing of the branch Front desk duties Other dual control assistance as needed. Approving Wires and Cashier’s Checks Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written. Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc. Must have strong networking and relationship development skills. Meets compliance and regulatory standards. Makes lending decisions consistent with SECU loan policies. Has or is eligible to be registered as an active MLO with the NMLS. Must be organized and meticulous. Must be willing to engage in ongoing training and professional development. Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU’s Core Values. Recommendation of VP\u002FSVP for advancement to this level. Must be able to speak and write English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, copy machine, and telephone. Some local travel may be required. Physical Demands Must be able to comprehend and carry out job requirements. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Answer and operate a telephone. Lift up to 10-15 lbs. *All experience levels encouraged to apply* SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1214,"slug":1215,"title":1216,"location":13,"raw_job_location_address_addressLocality":786,"raw_hiringOrganization_logo_url":13,"raw_description":1217},76267,"financial-advisor-investmenttrustestate-planning-focus-state-employees-credit-union","Financial Advisor - Investment\u002FTrust\u002FEstate Planning Focus","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Financial Advisor with an investment\u002Ftrust\u002Festate planning focus is responsible for providing exemplary member service and has demonstrated ongoing proficiency in delivering solutions to members in areas such as life insurance, investments, trust services, estate planning and retirement planning, through branch telephone, and\u002For digital delivery channels. They must be knowledgeable of operational procedures in their platform areas, have shown continual growth in their ability to deliver FAS solutions, and have begun to act in an advisory capacity, more proactively helping members to manage their investments and other financial products to fit their overall plan. This is a full time, remote position. Employee will need to report on-site for training and other business needs as determined by management. Schedule: 10:00AM – 7:00PM, Monday through Friday. Shifts require working some holidays. Essential Responsibilities: (65%) Direct Financial Advising – Financial Product Delivery and Technology Proficiency Proficiently works to meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members’ financial goals, objectives, and needs. Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan. Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs. Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management. Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight. Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. Professionally interact with other departments to facilitate member requests. Consistently maintains acceptable performance level based on Key Performance Indicators (KPI’s) and achieves and maintains standards as directed by management. Soft skills and call quality consistently maintained at an acceptable level. Financial Advisors in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. (25%) Collaboration Coordinate and engage other team members as needed to assist with complex scenarios and ensure members’ needs are met holistically. Provides support and guidance to newer\u002Fless experienced team members. Help train member-facing employees on financial advisory services to help facilitate quality referrals. Frequently communicates with management about activities and results within assigned area. Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management. Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery. Willing to assist in other areas of the operation as needed. Actively work with mentor and management team to strengthen proficiency in member service delivery. Consistently demonstrates current and comprehensive knowledge of credit union products and services and regularly provides quality referrals. (10 %) Continuing Education and Compliance Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Complete all required quarterly training courses, continuing education & other training assigned by management. Required Education & Experience: 2+ years of experience as an Insurance, Investment or Trust Representative or a similar position. Must have life insurance license or obtain within 2 months of hire. Must be fully licensed in Investments (SIE\u002F6\u002F63\u002F65 OR SIE\u002F7\u002F66) OR hold the ATFA designation. Must maintain all required licenses after obtaining them and satisfy all continuing education requirements. Comfortable acting in an advisory capacity with the ability to have informed conversations with members on various financial planning topics and provide holistic guidance. Demonstrated ability to work independently and as part of a team. Demonstrates excellent critical thinking skills, problem-solving skills, and good judgment. Excellent written and verbal communication skills. Ability to speak English fluently. Self-motivated. Aptitude for meeting people, developing confidence, respect, and trust of members and co-workers. Ability to quickly adapt to changes in daily work based on immediate needs. Strong multi-tasking and organizational skills. Be discreet in performance of duties and hold information about member accounts in strict confidence. Ability to work additional hours when necessary to execute responsibilities. Must adhere to the work schedule and attendance policy established by manager. Travel for training may be required. Must possess vehicle and valid driver’s license. Preferred Education & Experience: Bachelor’s degree with preferred fields in the areas of financial planning, finance, wealth management, math or a related field. Certified Financial Planner™ or similar designation Experience in the credit union or financial services industry Job Environment & Physical Requirements: Office setting with physical proximity to other employees. Must be able to lift 5 pounds. Climbing stairs may be necessary in MSS Centers that are housed on more than one floor. Visual acuity is required to complete necessary documentation. Sits 50%, walk 25%, and stands 25% of the time. Must be able to comprehend and carry out verbal and written instructions. Some aspects of job will be performed at off-site premises. Some background noise from other employees, copy machine, and telephone. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1219,"slug":1220,"title":1221,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1222},76268,"contract-lifecycle-management-analyst-state-employees-credit-union","Contract Lifecycle Management Analyst","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: The CLM Analyst will be part of the operation of the Contracts team and will be responsible for assisting with Contract Lifecycle Management (CLM). DUTIES: Log, track, and maintain records of agreements reviewed by Contracts. Maintain contract records and supporting documentation, including correspondence, contract artifacts, redlines, negotiated versions, and executed agreements within the CLM system. Assist with user support and troubleshooting routine CLM issues. Create, update, and maintain users, groups, permissions, functions, and roles within the CLM platform. Assist with workflow updates and corrections. Generate standard reports and metrics for operational and management reporting. Support testing of system enhancements and software releases. Maintain system documentation, procedures, and training materials. Understand and utilize SECU’s contract management software. Must adapt to evolving software functionality and stay abreast of an ever-changing technical environment. Work closely with the VP - Contract Administration to communicate ideas and implement changes when needed. Act in a professional manner on and off the job and be courteous and discreet in the performance of duties and hold information in strict confidence. Accept special projects and perform other tasks as assigned. REQUIREMENTS: 2 years of experience. Four-year degree from an accredited college or university. Excellent reading and language comprehension skills with attention to detail. Excellent communication and customer service skills. Ability to organize work, prioritize multiple tasks, and perform routine duties independently. Knowledge of financial institution systems and processes. Highest level of integrity and objectivity. Ability to remain flexible and adapt to changing departmental demands. Dedication to SECU philosophy and work ethic. Proficiency with Microsoft Office Suite. Must be able to speak English fluently. Ability to cooperate and collaborate with co-workers and be cordial in all interactions with co-workers and vendors. PREFERRED SKILLS AND EXPERIENCE: Experience in a position involving contract management. Experience with Conga Contracts Management Software or other contract management software. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Must be able to comprehend phone calls and carry out verbal and written instructions. May require a substantial amount of sitting. Must be able to use hands and fingers to press keys on a computer keyboard to enter or retrieve information or press telephone key pad and lift receiver. Must be able to lift up to 30 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1224,"slug":1225,"title":264,"location":13,"raw_job_location_address_addressLocality":1226,"raw_hiringOrganization_logo_url":13,"raw_description":677},76269,"part-time-branch-state-employees-credit-union-32","Raleigh - Louisburg Rd",{"id":1228,"slug":1229,"title":1230,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1231},76271,"counsel-contracts-state-employees-credit-union","Counsel - Contracts","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: Staff Counsel I - Contracts will be an integral part of the operation of the Legal Services team and will be responsible for reviewing and negotiating SECU contracts. DUTIES: Work closely with the Contracts team, including the Deputy General Counsel, Associate General Counsel and Senior Staff Counsel to develop and implement contract review guidelines and procedures for all SECU commercial agreements Review, draft, and negotiate SECU contracts to optimize SECU’s position and minimize the risks posed in SECU’s vendor relationships Assist with developing standardized documents, templates, and clauses to streamline contract management processes Provide practical legal advice to business units to facilitate, improve, and strengthen operational decision-making and risk management Liaise with outside counsel as necessary on transactional or other matters Stay abreast of the latest legal developments impacting SECU’s commercial agreements and vendor relationships Act in a professional manner on and off the job and be courteous and discreet in the performance of duties and hold information in strict confidence Work independently and on a time-sensitive basis while managing competing priorities Accept special projects and perform other tasks as assigned REQUIREMENTS: J.D. degree from an accredited law school; four-year degree from an accredited college or university. Admission to North Carolina Bar or eligibility for admission within one (1) year of employment. At least one (1) year of relevant experience in a law firm or corporate legal department. Working knowledge of transactional and general corporate law Excellent reading and language comprehension skills with attention to detail. Excellent communication and customer service skills. Ability to organize work, prioritize multiple tasks, and perform routine duties independently. Highest level of integrity and objectivity. Ability to remain flexible and adapt to changing departmental demands. Must be able to speak English fluently. Ability to cooperate and collaborate with co-workers and be cordial in all interactions with co-workers and vendors. PREFERRED SKILLS AND EXPERIENCE: Experience in a position involving contract management or legal services. Knowledge of commercial contract drafting and negotiation. JOB ENVIRONMENT: Office setting with physical proximity to other employees; some background noise from other employees, copy machine, and telephone. Ability to work in Credit Union’s office in Raleigh, NC at least three (3) days per week. PHYSICAL DEMANDS: Must be able to comprehend phone calls and carry out verbal and written instructions. May require a substantial amount of sitting. Must be able to use hands and fingers to press keys on a computer keyboard to enter or retrieve information or press telephone key pad and lift receiver. Must be able to lift up to 30 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1233,"slug":1234,"title":1235,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1236},76272,"financial-modeling-analyst-i-state-employees-credit-union","Financial Modeling Analyst I","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: This position will support the development, monitoring, and testing of quantitative models to support SECU’s Capital Planning, Stress Testing, and CECL efforts. This position supports executive decision making with regard to scenario analysis, risk appetite, and loan-loss allowance. This position informs management of trends within the economy and SECU’s balance sheet. Essential Responsibilities: (30%) Assist with the maintenance of existing quantitative analysis, credit loss forecasting models, and behavior modeling for loan and deposit products. (30%) Lead in the development, documentation, review, backtesting, and approval of new models. (20%) Assist with capital planning and analysis to support growth projections and scenario design. (20%) Assist with implementation, performance monitoring, and ad hoc analysis to support credit loss forecasting. Required Education & Experience (Knowledge, Skills, & Abilities): This position requires a four-year degree in Finance, Mathematics, Economics, or a related quantitative field of study. 2+ years of progressive experience in financial services industry in risk management or finance or an advanced degree in a quantitative field of study Strong understanding of financial markets, interest rates and potential impact of current economic activities and political events. Strong understanding of financial statements, forecasting, and performance metrics. Proven ability to condense highly technical subject matter into clear and effective communications to senior management. Proficient with statistical software programming tools such as R, Python, SAS. Preferred Education & Experience (Knowledge, Skills, & Abilities): Advanced degree in Finance, Mathematics, Economics, or a related quantitative field of study. Job Environment & Physical Requirements: Hybrid work schedule SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1238,"slug":1239,"title":1240,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1241},76276,"senior-business-resiliency-analyst-state-employees-credit-union","Senior Business Resiliency Analyst","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Business Resiliency program provides strategic direction for Business Continuity & Crisis Management (BC\u002FCM) planning, training, testing, and execution across SECU, in support of the Operational Risk Management framework. The program’s objective is to support business efforts to identify business processes, document process details, and establish recovery strategies to facilitate the restoration of operations following an impacting event that may result in a business process disruption. The Senior Business Resiliency Analyst will have a critical and visible role providing support for SECU’s BC\u002FCM Program for assigned departments. The annual program routines to be executed include Business Impact Analysis, Business Continuity Plan updates, BC process assurance \u002F quality assurance reviews, BC Testing, CM Support, BC Projects Deliverables, and Archer Administration support. The successful candidate will need to support the overarching operational risk efforts to ensure that business services and capabilities remain operational, planned recovery efforts meet business expectations, appropriate communications to stakeholders are conducted, and financial and reputation loss is minimized. Responsibilities include supporting the Operational Risk Management Archer modules which provide access and user support for data collection, analysis, and reporting. Essential Responsibilities: 45% - Business Impact Analysis & BC Planning: Collects data and provides analysis of key BC metrics to assist in the development of BC plans across SECU as directed by BC\u002FCM Leadership. Use data to identify risk areas and recommend strategies to mitigate. Collaborate with BC Plan Owners, BC Plan Coordinators, and Business Process Managers to assign and review RTO\u002FPRO values and develop recovery strategies. 25% - BC Testing: In support of the BC\u002FCM Leadership, work with business leaders to execute critical process testing to ensure plans are appropriate and effective. Make recommendations to adjust plans based on testing feedback and results. 25% - BC Quality Assurance Execution & Archer Administration: In support of the BC\u002FCM Leadership, execute annual process assurance and quality assurance reviews. Continuously evaluate plans for opportunities for enhancement. Responsible for completing reporting requests across the Operational Risk Management organization as requested by the BC\u002FCM Leadership. Facilitate access, program functionality, data collection, analysis, and reporting within Operational Risk Management Archer modules. 5% - Crisis Management Support: Assist BC leadership with responding to incidents and crises. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree or in lieu of degree, 5+ years of experience within a risk management discipline in the financial services industry. 3+ years of experience with program execution in Risk Management, Audit Services, Security, or related discipline. Demonstrated experience with providing department-level consulting and program execution support. Experience communicating program requirements, deliverables, and status reporting to department-level planning. Demonstrated evidence of the ability to work independently and take accountability for decision making that aligns with business objectives. Microsoft Office proficiency Preferred Education & Experience (Knowledge, Skills, & Abilities): Experience participating in Business Continuity Program execution, specifically following the FFIEC Business Continuity Management model. Evidence of successful participation by positive Audit and Regulatory examination results. Business Continuity Industry Certification (ABCP, CBCP, CBCI) Credit Union risk management experience Archer Platform experience Job Environment & Physical Requirements: This is a hybrid position requiring two days per week in the Raleigh, NC office. Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Position requires extensive computer work and telephone usage. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1243,"slug":1244,"title":1245,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1246},76277,"sr-contract-lifecyle-management-analyst-state-employees-credit-union","Sr Contract Lifecyle Management Analyst","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: The Sr. CLM Analyst will be part of the operation of the Contracts team and will be responsible for assisting with Contract Lifecycle Management (CLM). DUTIES: Log, analyze, and monitor agreements reviewed by Contracts to identify trends, issues, and improvement opportunities. Administer and maintain contract records, system configurations, workflows, users, groups, roles, and permissions within the CLM platform. Configure and optimize workflows, reports, dashboards, and other CLM functionalities. Provide user support. Develop and maintain reports and metrics for operational and management reporting. Support software upgrades, testing, implementations, and continuous improvement initiatives. Develop and maintain system documentation, procedures, and best practices. Understand and utilize SECU’s contract management software. Must adapt to evolving software functionality and stay abreast of an ever-changing technical environment. Work closely with the VP - Contract Administration to communicate ideas and implement changes when needed. Act in a professional manner on and off the job and be courteous and discreet in the performance of duties and hold information in strict confidence. Accept special projects and perform other tasks as assigned. REQUIREMENTS: 5+ years of experience. Four-year degree from an accredited college or university. Excellent reading and language comprehension skills with attention to detail. Excellent communication and customer service skills. Ability to organize work, prioritize multiple tasks, and perform routine duties independently. Knowledge of financial institution systems and processes. Highest level of integrity and objectivity. Ability to remain flexible and adapt to changing departmental demands. Dedication to SECU philosophy and work ethic. Proficiency with Microsoft Office Suite. Must be able to speak English fluently. Ability to cooperate and collaborate with co-workers and be cordial in all interactions with co-workers and vendors. PREFERRED SKILLS AND EXPERIENCE: Experience in a position involving contract management. Experience with Conga Contracts Management Software or other contract management software. Experience with Rest API and Power BI. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Must be able to comprehend phone calls and carry out verbal and written instructions. May require a substantial amount of sitting. Must be able to use hands and fingers to press keys on a computer keyboard to enter or retrieve information or press telephone key pad and lift receiver. Must be able to lift up to 30 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1248,"slug":1249,"title":1250,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1251},76278,"sr-talent-acquisition-partner-state-employees-credit-union","Sr Talent Acquisition Partner","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview As a member of the Talent Acquisition function, the Senior Talent Acquisition Partner will serve as a strategic recruiting advisor to assigned business units, partnering closely with business leaders to understand workforce needs, develop effective hiring strategies, and deliver high-quality talent. This role will also provide mentorship and guidance to junior team members. Essential Responsibilities 40% - Leads end-to-end and hybrid recruitment for multiple business functions, managing complex searches from intake through offer ensuring an effective, equitable, and compliant hiring process. 20% - Partners strategically with leaders and hiring managers to understand workforce needs, develop recruiting strategies, provide market insights, and advise on talent decisions and candidate selection. 10% - Builds and strengthens relationships with key business partners, including the TA and Finance partnership and other assigned functions. 10% - Mentors and develops TA team members, sharing recruiting and sourcing expertise, providing coaching and feedback, and helping develop team members. 10% - Develops and executes proactive sourcing strategies to identify, attract, and engage qualified talent, leveraging recruiting technology, talent market data, networking, and creative sourcing strategies. 10% - Supports TA initiatives and projects that advance organizational talent strategies, recruiting capabilities, and the overall maturity of the TA function. Required Education & Experience Minimum high school diploma or equivalent. 5+ years of full-cycle recruiting experience. Strong knowledge of full-cycle recruiting, talent sourcing, candidate assessment, selection practices, and employment-related requirements. Demonstrated ability to consult with and influence leaders and hiring managers on recruiting strategies and talent decisions. Demonstrated ability to mentor, coach, and develop less experienced TA team members and share recruiting best practices. Strong analytical, critical thinking, and problem-solving skills, with the ability to interpret recruiting data and translate insights into actionable recommendations. Preferred Education & Experience Bachelor’s degree in Human Resources, Business Administration or related field. Experience with Applicant Tracking Systems (ATS) and HRIS platforms, preferably Workday. Experience supporting recruitment within a financial services, credit union, banking, or other regulated environment. Experience leading or contributing to process improvement or transformation initiatives. Job Environment & Physical Requirements Hybrid position with the expectation to be on site as needed to collaborate with leaders and team members. Minimum of one day per week in office required. Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1253,"slug":1254,"title":1255,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1256},76279,"sr-analyst-independent-testing-validation-itv-state-employees-credit-union","Sr Analyst - Independent Testing & Validation (IT&V)","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Independent Testing & Validation (IT&V) Senior Analyst plays a key role in supporting the implementation and execution of the enterprise Second Line Independent Testing and Validation program. This position is responsible for facilitating testing and validation engagements, documenting testing performed over risks and controls, analyzing business unit submissions, and helping ensure effective risk mitigation activities are completed and evidenced in accordance with established methodology and documentation standards. The Senior Analyst will work closely with business units, risk partners, and program leadership to support the consistent identification, assessment, and documentation of operational risks and controls across the organization. The Senior Analyst independently plans and executes complex IT&V engagements from planning through reporting. This position exercises independent judgment in evaluating control design and operating effectiveness, determining whether testing evidence supports conclusions, and identifying control deficiencies requiring remediation or additional analysis. The Senior Analyst also performs quality assurance reviews of testing workpapers, provides technical guidance to Analysts, and helps ensure consistent application of the IT&V methodology across engagements. This position requires strong analytical skills, attention to detail, and the ability to communicate effectively with stakeholders across the organization. The role is ideal for someone with a solid understanding of risk management, controls, process analysis, or audit concepts who is interested in contributing to the buildout and maturation of a foundational operational risk management program. The ideal candidate will have demonstrated experience in risk-based control testing, audit, assurance, or independent validation, with the ability to assess both the design and operating effectiveness of controls. This includes experience evaluating whether controls are appropriately designed to mitigate identified risks, developing and executing testing procedures, assessing control performance and effectiveness, documenting testing evidence and conclusions, and identifying and communicating control deficiencies. Candidates with backgrounds in internal audit, IT audit, risk, and control testing, second-line risk management, compliance testing, or similar assurance functions are strongly preferred. This position is primarily a control testing and independent assurance role rather than an IT operations, engineering, or technical support position Essential Responsibilities: (25%) IT&V Engagement Leadership & Execution: Lead and facilitate IT&V engagements from planning through reporting, including coordinating meetings, evaluating risk and controls, assessing evidence, documenting testing results, and communicating engagement conclusions. (20%) Risk & Control Analysis (IT&V Engagements): Independently evaluate business processes, risks, controls, and testing evidence to determine control design and operating effectiveness and identify deficiencies requiring remediation. (15%) First Level Engagement Review & Quality Support: Perform quality assurance reviews of completed testing workpapers to ensure conclusions are supported by sufficient evidence, testing procedures align with program methodology, documentation meets quality standards, and engagement results are appropriate prior to issuance. (15%) Reporting Preparation & Program Analysis: Support preparation of recurring reporting on IT&V engagement progress, engagement results, trends, and observations. Responsibilities include maintaining status trackers, compiling results, analyzing themes across assessments, and helping support management reporting and program oversight activities. (10%) Stakeholder Guidance & Program Support: Provide day-to-day support to Business Units and partners on IT&V expectations, documentation standards, and process requirements. Responsibilities include responding to questions, assisting with follow-up items, helping reinforce timelines and deliverables, and supporting training or awareness activities. (10%) Framework & Documentation Support: Assist in maintaining and refining IT&V templates, job aids, guidance documents, and supporting materials. Responsibilities include helping improve consistency of assessment outputs, incorporating lessons learned from completed assessments, and supporting enhancements to the overall program framework. (5%) Technical Coaching & Mentorship: Coach Analysts on testing methodology, documentation quality, evidence evaluation, and application of program standards to promote consistency across engagements. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in business, finance, risk management, accounting, or related field (or equivalent work experience) 3–5 years of relevant experience in operational risk management, internal controls, audit, compliance, process improvement, or related field. Foundational understanding of risk and control concepts, including the relationship between processes, risks, controls, and residual risk. Ability to analyze information, identify documentation gaps, and support structured, high-quality control design and performance testing workpapers. Strong written and verbal communication skills, including the ability to document complex discussions in a clear and concise manner. Strong attention to detail, organization, and time management skills. Ability to manage multiple assignments and work effectively in a cross-functional environment. Preferred Education & Experience (Knowledge, Skills, & Abilities): Experience supporting risk assessments, control assessments, audits, validations, or related governance activities. Experience in a financial institution, credit union, bank, or other regulated industry. Familiarity with operational risk management, internal control frameworks, or issues management practices. Familiarity with risk taxonomies, process documentation, and control inventories. Experience supporting reporting, dashboards, trend analysis, or management presentations. Job Environment & Physical Requirements: Hybrid work environment that supports a mix of in-office and remote work, with periodic in-person collaboration based on team or business needs. Prolonged periods of sitting at a desk and working on a computer. Ability to work independently and manage multiple tasks or projects with minimal supervision. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1258,"slug":1259,"title":819,"location":13,"raw_job_location_address_addressLocality":1260,"raw_hiringOrganization_logo_url":13,"raw_description":677},76280,"part-time-branch-state-employees-credit-union-33","Raleigh - Six Forks Rd",{"id":1262,"slug":1263,"title":168,"location":13,"raw_job_location_address_addressLocality":1264,"raw_hiringOrganization_logo_url":13,"raw_description":845},76282,"associate-member-services-representative-state-employees-credit-union-29","Raleigh-Centennial Pkwy",{"id":1266,"slug":1267,"title":675,"location":13,"raw_job_location_address_addressLocality":810,"raw_hiringOrganization_logo_url":13,"raw_description":677},76283,"part-time-branch-state-employees-credit-union-35",{"id":1269,"slug":1270,"title":1271,"location":13,"raw_job_location_address_addressLocality":810,"raw_hiringOrganization_logo_url":13,"raw_description":711},76284,"associate-member-service-officer-state-employees-credit-union-2","Associate Member Service Officer",{"id":1273,"slug":1274,"title":134,"location":13,"raw_job_location_address_addressLocality":1275,"raw_hiringOrganization_logo_url":13,"raw_description":882},76285,"associate-member-services-officer-state-employees-credit-union-11","Southern Pines",{"id":1277,"slug":1278,"title":264,"location":13,"raw_job_location_address_addressLocality":1279,"raw_hiringOrganization_logo_url":13,"raw_description":1280},76286,"part-time-branch-state-employees-credit-union-36","Raleigh-New Hope Rd","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose: To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed. Dimensions: This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. Duties: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Key all required transactions into the Margo system and balance cash drawer with accuracy. Balance the vault, ATM, TCD and coin sorter. Operate drive-thru window as needed. Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter. Prepare, order, and verify cash delivery and shipment once a week. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations as needed Other duties as assigned. Requirements: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Attendance in accordance with assigned schedule is required Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. Job Environment: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Physical Demands: Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Uses hands and fingers to press keys on adding machine to add information for member transactions. Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information. Sits 80%, stands 10%, and walks 10% of the time. Must communicate clearly to answer members questions and to describe member services. Must listen intently to members questions and concerns in order to facilitate quality service. Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc.. May order supplies for the branch using computer terminal. Maintains manual cash drawer, counting currency daily to balance cash drawer. May climb stairs when branch is located on multiple levels. Must be able to comprehend and carry out verbal and written instructions. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1282,"slug":1283,"title":134,"location":13,"raw_job_location_address_addressLocality":1284,"raw_hiringOrganization_logo_url":13,"raw_description":882},76287,"associate-member-services-officer-state-employees-credit-union-12","Rocky Mount-Fairview Rd",{"id":1286,"slug":1287,"title":959,"location":13,"raw_job_location_address_addressLocality":790,"raw_hiringOrganization_logo_url":13,"raw_description":1076},76290,"member-services-representative-state-employees-credit-union-6",{"id":1289,"slug":1290,"title":168,"location":13,"raw_job_location_address_addressLocality":1291,"raw_hiringOrganization_logo_url":13,"raw_description":845},76297,"associate-member-services-representative-state-employees-credit-union-32","Wilmington-Racine Dr",{"id":1293,"slug":1294,"title":237,"location":13,"raw_job_location_address_addressLocality":1295,"raw_hiringOrganization_logo_url":13,"raw_description":1060},76298,"financial-advisor-state-employees-credit-union-7","Whiteville",{"id":1297,"slug":1298,"title":168,"location":13,"raw_job_location_address_addressLocality":1299,"raw_hiringOrganization_logo_url":13,"raw_description":637},76303,"associate-member-services-representative-state-employees-credit-union-33","Winterville",{"id":1301,"slug":1302,"title":134,"location":13,"raw_job_location_address_addressLocality":1303,"raw_hiringOrganization_logo_url":13,"raw_description":711},76304,"associate-member-services-officer-state-employees-credit-union-14","Winston Salem-Stratford Rd",{"id":1305,"slug":1306,"title":819,"location":13,"raw_job_location_address_addressLocality":376,"raw_hiringOrganization_logo_url":13,"raw_description":677},76305,"part-time-branch-state-employees-credit-union-43",{"id":1308,"slug":1309,"title":168,"location":13,"raw_job_location_address_addressLocality":1310,"raw_hiringOrganization_logo_url":13,"raw_description":845},76311,"associate-member-services-representative-state-employees-credit-union-34","Wilmington-Market St",{"id":1312,"slug":1313,"title":1314,"location":13,"raw_job_location_address_addressLocality":1315,"raw_hiringOrganization_logo_url":13,"raw_description":1316},76149,"insurance-specialist-i-state-employees-credit-union","Insurance Specialist I","Charlotte-Ardrey Kell Rd","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: To provide comprehensive consultative insurance guidance and grow the local delivery of insurance services within assigned area. To act as an experienced auto, home, life, and annuity insurance agent in the designated territory. To engage personnel across all business lines and work collaboratively to establish effective referral processes and ensure member holistic financial planning needs are met. Essential Responsibilities: (25%) Responsible for life\u002Fpersonal lines insurance and annuity contract delivery as a member facing Insurance Specialist within SECU locations and provides light territorial support and guidance to newer Insurance specialists within the network. (25%) Utilizes SECU technology, marketing campaigns, lead platforms, and member branch visits to achieve daily activity levels that align with branch\u002Fterritory\u002Fregion insurance productivity benchmarks. Works independently and successfully achieves desired activity productivity levels with minimal guidance and oversight. (15%) Has advanced understanding of all financial advisory solutions to coordinate and engage with other specialists as needed to assist with complex scenarios and ensure member needs are being met holistically. (15%) Proficient in determining member needs and delivering insurance solutions. Demonstrates proficiency in all insurance systems, processes, and carrier requirements. (10%) Demonstrates advanced insurance knowledge and articulates best practices and shares valuable feedback to management and Financial Advisory Services (FAS) leadership teams. (10%) Effectively builds referral networks across all business lines to ensure member insurance needs are met. Required Education & Experience (Knowledge, Skills, & Abilities): Minimum education – 4-year degree Minimum direct years of experience – 2 years of insurance sales and service experience or related financial services experience. Must possess active North Carolina Life and Personal Lines or Property & Casualty licenses or obtain those licenses within 1 month of hire and satisfy all continuing education requirements. Must have advanced knowledge of insurance industry and responsibilities to the policyholders. Must have substantial experience working within an Agency Management System. Must have shown the ability to build and maintain relationships with carriers, specialists and members and facilitate effective dialogue. Preferred Education & Experience (Knowledge, Skills, & Abilities): ALMI, CIC, CFP® or other industry designation is considered a plus. Job Environment & Physical Requirements: Work in an SECU branch location and some travel within assigned region. Sitting for prolonged periods. Telephone for prolonged periods. Computer for prolonged periods. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1318,"slug":1319,"title":168,"location":13,"raw_job_location_address_addressLocality":1320,"raw_hiringOrganization_logo_url":13,"raw_description":845},75662,"associate-member-services-representative-state-employees-credit-union","Raleigh-Hammond Rd",{"id":1322,"slug":1323,"title":237,"location":13,"raw_job_location_address_addressLocality":1279,"raw_hiringOrganization_logo_url":13,"raw_description":1324},75663,"financial-advisor-state-employees-credit-union","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! he Financial Advisor with an investment\u002Ftrust\u002Festate planning focus is responsible for providing exemplary member service and has demonstrated ongoing proficiency in delivering solutions to members in areas such as life insurance, investments, trust services, estate planning and retirement planning, through branch telephone, and\u002For digital delivery channels. They must be knowledgeable of operational procedures in their platform areas, have shown continual growth in their ability to deliver FAS solutions, and have begun to act in an advisory capacity, more proactively helping members to manage their investments and other financial products to fit their overall plan. Essential Responsibilities (65%) Direct Financial Advising – Financial Product Delivery and Technology Proficiency Proficiently works to meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members’ financial goals, objectives, and needs. Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan. Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs. Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management. Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight. Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. Professionally interact with other departments to facilitate member requests. Consistently maintains acceptable performance level based on Key Performance Indicators (KPI’s) and achieves and maintains standards as directed by management. Soft skills and call quality consistently maintained at an acceptable level. Financial Advisors in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. (25%) Collaboration Coordinate and engage other team members as needed to assist with complex scenarios and ensure members’ needs are met holistically. Provides support and guidance to newer\u002Fless experienced team members. Help train member-facing employees on financial advisory services to help facilitate quality referrals. Frequently communicates with management about activities and results within assigned area. Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management. Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery. Willing to assist in other areas of the operation as needed. Actively work with mentor and management team to strengthen proficiency in member service delivery. Consistently demonstrates current and comprehensive knowledge of credit union products and services and regularly provides quality referrals. (10 %) Continuing Education and Compliance Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Complete all required quarterly training courses, continuing education & other training assigned by management. Required Education & Experience 2+ years of experience as an Insurance, Investment or Trust Representative or a similar position. Must have life insurance license or obtain within 2 months of hire. Must be fully licensed in Investments (SIE\u002F6\u002F63\u002F65 OR SIE\u002F7\u002F66) OR hold the ATFA designation. Must maintain all required licenses after obtaining them and satisfy all continuing education requirements. Comfortable acting in an advisory capacity with the ability to have informed conversations with members on various financial planning topics and provide holistic guidance. Demonstrated ability to work independently and as part of a team. Demonstrates excellent critical thinking skills, problem-solving skills, and good judgment. Excellent written and verbal communication skills. Ability to speak English fluently. Self-motivated. Aptitude for meeting people, developing confidence, respect, and trust of members and co-workers. Ability to quickly adapt to changes in daily work based on immediate needs. Strong multi-tasking and organizational skills. Be discreet in performance of duties and hold information about member accounts in strict confidence. Ability to work additional hours when necessary to execute responsibilities. Must adhere to the work schedule and attendance policy established by manager. Travel for training may be required. Must possess vehicle and valid driver’s license. Preferred Education & Experience Bachelor’s degree with preferred fields in the areas of financial planning, finance, wealth management, math or a related field. Certified Financial Planner™ or similar designation Experience in the credit union or financial services industry Job Environment & Physical Requirements Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Some aspects of job will be performed at off-site premises. Must be able to comprehend and carry out verbal and written instructions. Sits 50%, walk 25%, and stands 25% of the time. Climbing stairs may be necessary in MSS Centers that are housed on more than one floor. Visual acuity is required to complete necessary documentation. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1326,"slug":1327,"title":168,"location":13,"raw_job_location_address_addressLocality":1328,"raw_hiringOrganization_logo_url":13,"raw_description":845},75665,"associate-member-services-representative-state-employees-credit-union-2","Swansboro",{"id":1330,"slug":1331,"title":1332,"location":13,"raw_job_location_address_addressLocality":1333,"raw_hiringOrganization_logo_url":13,"raw_description":1334},75669,"member-services-manager-state-employees-credit-union","Member Services Manager","Tabor City","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Member Services Manager has the broadest MSR knowledge and is responsible for training, delegating, and reviewing the work of all levels of MSRs as well as the oversight of Cash Management to ensure adherence to Branch Operations Risk parameters. Enhanced Expectations and Responsibilities at this Position Level* Ensure employees are educating members on available services and making recommendations based on their needs. Encourage and process member referrals to specialists for assistance with real estate lending, insurance, investments, and estate planning. Knowledgeable in basic Financial Advisory Services (i.e., insurance, retirement planning, investment services, trust services) and able to provide quality referrals. Provide employee support in resolving member and procedural problems. Respond to members’ complaints or criticism promptly and courteously with the intent to reconcile all problems. Oversee complaint resolution by other MSRs. Interview and screen applicants and make recommendations for hiring. Assist with the professional growth and development of employees and work with Senior MSRs to ensure continuity of service. Assist with handling personnel related issues along with the ABM\u002FVP\u002FSVP and Human Resources. Delegate appropriate duties and follow up to determine that work is properly completed. Establish effective work schedules. Oversee adherence to proper control procedures and ensure credit union policy and regulatory compliance. Approve timesheets, time off requests, evaluate and key salary increases and promotion requests. Set goals for personal performance of MSR staff. Ensure that MSR functions are efficiently, accurately, and effectively performed in accordance with established policies and standards. Evaluate MSRs at least quarterly through Workday. Ensure that Cash Management and Balancing are in line with the Branch Operations Risk Assessment. Ensure that security procedures are understood and adhered to by all MSRs. Ensure that monies are balanced, and any discrepancies promptly resolved. Make certain MSRs are appropriately assisted and supported. Good working relationships and coordination should exist with MSR area personnel and with management. Management is appropriately informed of area activities and concerns. Ensure the Credit Union’s professional reputation is maintained and conveyed. Required reports and records are accurate, complete, and timely. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Answer phones and assist members with service requests. Operate a drive-through window as needed. Evaluate daily mobile and automated teller machine deposits. Prepare, order, and verify cash delivery and shipments. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Proficiency in account maintenance and opening all account types for new members while following MIP procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Display the ability to resolve problems across all delivery channels and independently utilize critical thinking to ensure members are well informed and have a positive branch experience. Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Oversee and train MSRs in the collection and documentation of deposit and\u002For loan collection reports as directed by management. Maintain daily and monthly records for various reports - i.e., return items, forgeries. Establish and facilitate member safe deposit box access. Perform subsequent advances on existing open and home equity lines of credit. Obtain and execute Notary Public services. Engage with community as requested by management on a regular basis by attending community events to enhance Credit Union presence. Proficient and able to assist in training MSRs in CXone and able to assist MSS as requested. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional professional development and leadership training. Participate in other required training and continuing education to enhance and maintain knowledge of branch operations and potential member needs. Regular attendance and punctuality are mandatory. Coordinate the daily balancing of the vault, automated teller machines, teller cash dispenser, coin sorter and mobile deposits. Train employees how to effectively perform duties. Complete additional tasks assigned by management and other administrative duties as needed. Modules: All the following modules must have been completed prior to appointment to MSM: Checking Accounts Lending Overview Member Eligibility Money Market Share Accounts (MMSA) NCUA Coverage Member Access SECU Policies Overview Share Accounts Cooperative Principles We Are SECU! Account and Profile Maintenance Account Research in OnBase Account Titling & Designations ACH\u002FDirect Deposit Advances Member Access Alerts and Multifactor Authentication Branch Security Measures Buy\u002FSell Cash Handling Cashpoints Global Accounts Check Acceptance Credit Cards Debit Cards Disputes vs. Fraud Estate Basics Financial Advisory Services (FAS) Overview Foreign Currency & Foreign Checks Funds Transfer Holds Life Stages and Events MARGO Platform MARGO Teller Member Identification Mobile Payments & Token Management Payments New Accounts Safe Deposit Boxes SECU’s Member-Facing Websites Share Term Certificates Stop Payments & Stop Cautions Transit Procedures Tax-Advantaged Accounts U.S. Savings Bonds Visa DPS System Wires Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Demonstrated ability to resolve conflict and effectively lead others. Excellent Interpersonal skills. Must be Team Oriented. Possess excellent communication and listening skills. Effective delegation skills and ability to manage multiple responsibilities. Must have demonstrated proficiency in all aspects of all MSR responsibilities. Minimum 5 years of SECU or directly related experience strongly preferred. Excellent balancing record with no gross balancing violations or exceptions in the preceding 6 months. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU’s Core Values. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Manager position. Employees are expected to achieve proficiency in these areas while in the Member Services Manager position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1336,"slug":1337,"title":168,"location":13,"raw_job_location_address_addressLocality":1338,"raw_hiringOrganization_logo_url":13,"raw_description":845},75671,"associate-member-services-representative-state-employees-credit-union-6","Waynesville",{"id":1340,"slug":1341,"title":675,"location":13,"raw_job_location_address_addressLocality":810,"raw_hiringOrganization_logo_url":13,"raw_description":677},75672,"part-time-branch-state-employees-credit-union-2",{"id":1343,"slug":1344,"title":264,"location":13,"raw_job_location_address_addressLocality":829,"raw_hiringOrganization_logo_url":13,"raw_description":677},75673,"part-time-branch-state-employees-credit-union-3",{"id":1346,"slug":1347,"title":168,"location":13,"raw_job_location_address_addressLocality":881,"raw_hiringOrganization_logo_url":13,"raw_description":845},76125,"associate-member-services-representative-state-employees-credit-union-8",{"id":1349,"slug":1350,"title":168,"location":13,"raw_job_location_address_addressLocality":1351,"raw_hiringOrganization_logo_url":13,"raw_description":845},76127,"associate-member-services-representative-state-employees-credit-union-9","Asheville-Biltmore Village",{"id":1353,"slug":1354,"title":819,"location":13,"raw_job_location_address_addressLocality":1351,"raw_hiringOrganization_logo_url":13,"raw_description":1355},76128,"part-time-branch-state-employees-credit-union-4","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed. DIMENSIONS: This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. DUTIES: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Key all required transactions into the Margo system and balance cash drawer with accuracy. Balance the vault, ATM, TCD and coin sorter. Operate drive-thru window as needed. Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter. Prepare, order, and verify cash delivery and shipment once a week. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations as needed Other duties as assigned. REQUIREMENTS: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Attendance in accordance with assigned schedule is required Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Uses hands and fingers to press keys on adding machine to add information for member transactions. Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information. Sits 80%, stands 10%, and walks 10% of the time. Must communicate clearly to answer members questions and to describe member services. Must listen intently to members questions and concerns in order to facilitate quality service. Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc.. May order supplies for the branch using computer terminal. Maintains manual cash drawer, counting currency daily to balance cash drawer. May climb stairs when branch is located on multiple levels. Must be able to comprehend and carry out verbal and written instructions. Must be able to lift 5 pounds Compensation Grade: Hourly Grade SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1357,"slug":1358,"title":819,"location":13,"raw_job_location_address_addressLocality":1351,"raw_hiringOrganization_logo_url":13,"raw_description":1355},76129,"part-time-branch-state-employees-credit-union-5",{"id":1360,"slug":1361,"title":134,"location":13,"raw_job_location_address_addressLocality":1362,"raw_hiringOrganization_logo_url":13,"raw_description":882},76130,"associate-member-services-officer-state-employees-credit-union-3","Asheville-Smokey Park Hwy",{"id":1364,"slug":1365,"title":168,"location":13,"raw_job_location_address_addressLocality":1362,"raw_hiringOrganization_logo_url":13,"raw_description":845},76131,"associate-member-services-representative-state-employees-credit-union-10",{"id":1367,"slug":1368,"title":264,"location":13,"raw_job_location_address_addressLocality":1369,"raw_hiringOrganization_logo_url":13,"raw_description":1370},76139,"part-time-branch-state-employees-credit-union-9","Butner","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed. DIMENSIONS: This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. DUTIES: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Key all required transactions into the Margo system and balance cash drawer with accuracy. Balance the vault, ATM, TCD and coin sorter. Operate drive-thru window as needed. Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter. Prepare, order, and verify cash delivery and shipment once a week. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations as needed Other duties as assigned. REQUIREMENTS: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Attendance in accordance with assigned schedule is required Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Uses hands and fingers to press keys on adding machine to add information for member transactions. Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information. Sits 80%, stands 10%, and walks 10% of the time. Must communicate clearly to answer members questions and to describe member services. Must listen intently to members questions and concerns in order to facilitate quality service. Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc.. May order supplies for the branch using computer terminal. Maintains manual cash drawer, counting currency daily to balance cash drawer. May climb stairs when branch is located on multiple levels. Must be able to comprehend and carry out verbal and written instructions. Must be able to lift 5 pounds SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1372,"slug":1373,"title":869,"location":13,"raw_job_location_address_addressLocality":1374,"raw_hiringOrganization_logo_url":13,"raw_description":985},76142,"associate-mortgage-loan-specialist-state-employees-credit-union-3","Carthage",{"id":1376,"slug":1377,"title":819,"location":13,"raw_job_location_address_addressLocality":1378,"raw_hiringOrganization_logo_url":13,"raw_description":677},76144,"part-time-branch-state-employees-credit-union-12","Chapel Hill - N Chatham Pkwy",{"id":1380,"slug":1381,"title":819,"location":13,"raw_job_location_address_addressLocality":1382,"raw_hiringOrganization_logo_url":13,"raw_description":677},76145,"part-time-branch-state-employees-credit-union-13","Cary-Walnut St",{"id":1384,"slug":1385,"title":108,"location":13,"raw_job_location_address_addressLocality":1386,"raw_hiringOrganization_logo_url":13,"raw_description":845},76151,"associate-member-service-representative-state-employees-credit-union","Charlotte-Monroe Rd",{"id":1388,"slug":1389,"title":264,"location":13,"raw_job_location_address_addressLocality":1315,"raw_hiringOrganization_logo_url":13,"raw_description":677},76152,"part-time-branch-state-employees-credit-union-14",{"id":1391,"slug":1392,"title":675,"location":13,"raw_job_location_address_addressLocality":1393,"raw_hiringOrganization_logo_url":13,"raw_description":677},76153,"part-time-branch-state-employees-credit-union-15","Charlotte-Providence Rd",{"id":1395,"slug":1396,"title":168,"location":13,"raw_job_location_address_addressLocality":950,"raw_hiringOrganization_logo_url":13,"raw_description":637},76157,"associate-member-services-representative-state-employees-credit-union-16",{"id":1398,"slug":1399,"title":959,"location":13,"raw_job_location_address_addressLocality":1400,"raw_hiringOrganization_logo_url":13,"raw_description":1076},76158,"member-services-representative-state-employees-credit-union","Durham - Hwy 98 E",{"id":1402,"slug":1403,"title":745,"location":13,"raw_job_location_address_addressLocality":972,"raw_hiringOrganization_logo_url":13,"raw_description":1404},76164,"mss-associate-member-services-representative-state-employees-credit-union-2","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels. Performance Expectations and Essential Responsibilities Attend Excel and Elevate – New Employee Training (E&E). The following 10 Core modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Online Services We Are SECU! Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all MSS employees. Will be available in member facing skill sets as determined by management. Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery. Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Willing to assist in other areas of the operation as needed. Actively participate in direct service to the membership through phone and digital communication channels Must maintain acceptable performance level based on Key Performance Indicators (KPI’s) and achieve and maintain standards as directed by management. Participate in training and continuing education. Soft skills and call quality must be maintained at an acceptable level. Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals. Must develop a strong understanding of CXone platform. Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation. Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Additional Modules Required The following modules should be completed at this level and are required prior to advancement to the next level: SECU's Member Facing Websites Share Term Certificates Account Titling & Designations Buy\u002FSell Branch Security Measures Funds Transfer Member Identification Stop Payments & Stop Cautions Wires Cash Handling Check Acceptance Holds MARGO Platform MARGO Teller Payroll Deduction Relationship Manager Minimum Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Entry level position with no experience required. Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. Must have good communication skills, both verbal and written. Ability to think critically and use problem solving skills. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1406,"slug":1407,"title":819,"location":13,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":13,"raw_description":665},76166,"part-time-branch-state-employees-credit-union-17",{"id":1409,"slug":1410,"title":237,"location":13,"raw_job_location_address_addressLocality":1411,"raw_hiringOrganization_logo_url":13,"raw_description":1217},76171,"financial-advisor-state-employees-credit-union-3","Garner - Cleveland Community",{"id":1413,"slug":1414,"title":869,"location":13,"raw_job_location_address_addressLocality":1415,"raw_hiringOrganization_logo_url":13,"raw_description":985},76177,"associate-mortgage-loan-specialist-state-employees-credit-union-5","Greenville - Hwy 33 E",{"id":1417,"slug":1418,"title":264,"location":13,"raw_job_location_address_addressLocality":1419,"raw_hiringOrganization_logo_url":13,"raw_description":913},76179,"part-time-branch-state-employees-credit-union-20","Hickory - Fairgrove Church Rd",{"id":1421,"slug":1422,"title":237,"location":13,"raw_job_location_address_addressLocality":1423,"raw_hiringOrganization_logo_url":13,"raw_description":933},76181,"financial-advisor-state-employees-credit-union-4","Hayesville",{"id":1425,"slug":1426,"title":1427,"location":13,"raw_job_location_address_addressLocality":1428,"raw_hiringOrganization_logo_url":13,"raw_description":1429},76182,"senior-mortgage-loan-specialist-state-employees-credit-union","Senior Mortgage Loan Specialist","Hickory-16Th St Ne","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose The Senior Mortgage Loan Specialist must have a thorough knowledge of all aspects of real estate lending and servicing. The position requires advanced knowledge of income and secondary market standards and the ability to perform with a high level of accuracy. The senior level position is proficient in real estate subject matters and can assist Associate MLS and MLS with complex lending scenarios and decisions. Duties Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process via phone, digital delivery, email, and chat. Independently assess and underwrite real estate loan applications including but not limited to applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk with the ability\u002Fauthority to extend credit or deny for real estate loan products within assigned tiered approval lending limits. Communicate approval or denial decisions to members in a clear and professional manner. Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions. Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance as needed. Seek guidance for complex lending situations and approval authority from a District MLS or above. Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information. Assist membership with servicing of existing mortgage and home equity loans. Follow up with prequalified applicants and on other leads in a timely and effective manner. Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term, and market conditions. Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration. Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance. Educate members on available services and make referrals for other Credit Union products and services based on their needs. Ensures well documented, easy to review loan application history notes within the Loan Origination System. Work with Lending Contact Center to provide assistance with mortgage lending calls when needed. Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities. Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice. Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume. Work with lending contact center to provide assistance with mortgage lending calls when needed. Consumer unsecured lending as assigned. Answer phone and perform other clerical duties as needed. Complete additional tasks as assigned by management. Requirements Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). All of the modules at the Assoc. MLS and MLS levels must have been completed prior to appointment to Sr. MLS: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Online Services We Are SECU! SECU’s Member-Facing Websites Branch Security Measures Account Titling & Designations Funds Transfer Member Identification Check Acceptance MARGO Platform Account and Profile Maintenance Advances Safe Deposit Boxes Wires Credit Cards Estate Basics Financial Advisory Services (FAS) Overview Life Stages & Events Has demonstrated proficiency in all aspects of the Associate MLS and MLS roles. Minimum of 5 years’ mortgage lending experience strongly preferred. Minimum tier 3 lending limits. Demonstrated proficiency at current lending approval authority. Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written. Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc. Must have strong networking and relationship development skills. Meets compliance and regulatory standards. Makes lending decisions consistent with SECU loan policies. Has or is eligible to be registered as an active MLO with the NMLS. Must be organized and meticulous. Must be willing to engage in ongoing training and professional development. Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU’s Core Values. Recommendation of VP\u002FSVP and RELO VP\u002FSVP required for advancement to this level. Must be able to speak and write English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, copy machine, and telephone. Some local travel may be required. Physical Demands Must be able to comprehend and carry out job requirements. Job requires a substantial amount of sitting and computer usage. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Answer and operate a telephone. Lift up15 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1431,"slug":1432,"title":264,"location":13,"raw_job_location_address_addressLocality":1433,"raw_hiringOrganization_logo_url":13,"raw_description":1434},76186,"part-time-branch-state-employees-credit-union-22","Jackson","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! DIMENSIONS: This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. DUTIES: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Key all required transactions into the Margo system and balance cash drawer with accuracy. Balance the vault, ATM, TCD and coin sorter. Operate drive-thru window as needed. Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter. Prepare, order, and verify cash delivery and shipment once a week. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations as needed Other duties as assigned. REQUIREMENTS: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Attendance in accordance with assigned schedule is required Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Uses hands and fingers to press keys on adding machine to add information for member transactions. Uses hands and fingers to press keys on a computer keyboard to enter data and retrieve information. Sits 80%, stands 10%, and walks 10% of the time. Must communicate clearly to answer members questions and to describe member services. Must listen intently to members questions and concerns in order to facilitate quality service. Visual acuity is necessary in completing forms for members, such as check order forms, deposit and withdrawal slips, savings documentation, etc. May order supplies for the branch using computer terminal. Maintains manual cash drawer, counting currency daily to balance cash drawer. May climb stairs when branch is located on multiple levels. Must be able to comprehend and carry out verbal and written instructions. Must be able to lift 5 pounds SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1436,"slug":1437,"title":675,"location":13,"raw_job_location_address_addressLocality":1037,"raw_hiringOrganization_logo_url":13,"raw_description":677},76189,"part-time-branch-state-employees-credit-union-23",{"id":1439,"slug":1440,"title":168,"location":13,"raw_job_location_address_addressLocality":1051,"raw_hiringOrganization_logo_url":13,"raw_description":845},76191,"associate-member-services-representative-state-employees-credit-union-25",{"id":1442,"slug":1443,"title":819,"location":13,"raw_job_location_address_addressLocality":1444,"raw_hiringOrganization_logo_url":13,"raw_description":677},76193,"part-time-branch-state-employees-credit-union-25","Lenoir",{"id":1446,"slug":1447,"title":264,"location":13,"raw_job_location_address_addressLocality":1448,"raw_hiringOrganization_logo_url":13,"raw_description":665},76194,"part-time-branch-state-employees-credit-union-26","Liberty",{"id":1450,"slug":1451,"title":819,"location":13,"raw_job_location_address_addressLocality":1452,"raw_hiringOrganization_logo_url":13,"raw_description":677},76195,"part-time-branch-state-employees-credit-union-27","Lexington",{"id":1454,"slug":1455,"title":869,"location":13,"raw_job_location_address_addressLocality":1056,"raw_hiringOrganization_logo_url":13,"raw_description":985},76197,"associate-mortgage-loan-specialist-state-employees-credit-union-6",{"id":1457,"slug":1458,"title":1271,"location":13,"raw_job_location_address_addressLocality":1459,"raw_hiringOrganization_logo_url":13,"raw_description":882},76198,"associate-member-service-officer-state-employees-credit-union","Lumberton-Nigel Rd",{"id":1461,"slug":1462,"title":745,"location":13,"raw_job_location_address_addressLocality":1064,"raw_hiringOrganization_logo_url":13,"raw_description":1065},76199,"mss-associate-member-services-representative-state-employees-credit-union-3",{"id":1464,"slug":1465,"title":237,"location":13,"raw_job_location_address_addressLocality":1459,"raw_hiringOrganization_logo_url":13,"raw_description":1060},76201,"financial-advisor-state-employees-credit-union-6",{"id":1467,"slug":1468,"title":745,"location":13,"raw_job_location_address_addressLocality":1064,"raw_hiringOrganization_logo_url":13,"raw_description":1065},76203,"mss-associate-member-services-representative-state-employees-credit-union-5",{"id":1470,"slug":1471,"title":108,"location":13,"raw_job_location_address_addressLocality":1472,"raw_hiringOrganization_logo_url":13,"raw_description":845},76204,"associate-member-service-representative-state-employees-credit-union-5","Mebane",{"id":1474,"slug":1475,"title":134,"location":13,"raw_job_location_address_addressLocality":1472,"raw_hiringOrganization_logo_url":13,"raw_description":882},76205,"associate-member-services-officer-state-employees-credit-union-8",{"id":1477,"slug":1478,"title":819,"location":13,"raw_job_location_address_addressLocality":1072,"raw_hiringOrganization_logo_url":13,"raw_description":677},76208,"part-time-branch-state-employees-credit-union-28",{"id":1480,"slug":1481,"title":819,"location":13,"raw_job_location_address_addressLocality":1482,"raw_hiringOrganization_logo_url":13,"raw_description":1370},76211,"part-time-branch-state-employees-credit-union-29","Murphy",{"id":1484,"slug":1485,"title":1486,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1487},76218,"cyber-intelligence-analyst-state-employees-credit-union","Cyber Intelligence Analyst","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! You will turn external threat reporting and internal telemetry into actionable intelligence, build and tune detections in Splunk, and help drive the shift from reporting on vulnerabilities toward reducing real exposure. Your analysis directly informs prioritization for the vulnerability management program, the detections that protect the enterprise, and the threat briefings that reach the CISO and executive leadership. This is a hands-on role. You will spend as much time writing SPL and correlation searches as you will reading threat reports, and you will be expected to close the loop between the two. What you will do Threat intelligence and analysis Collect, analyze, and operationalize threat intelligence from commercial feeds, ISACs, open sources, and vendor advisories. Track threat actors, campaigns, malware families, and TTPs relevant to our industry, technology stack, and third-party ecosystem, mapping findings to MITRE ATT&CK. Produce clear, decision-ready intelligence products: tactical indicator packages, operational campaign analysis, and strategic briefings for leadership. Assess the exploitability and real-world relevance of newly disclosed vulnerabilities (CISA KEV, EPSS, vendor advisories, exploit availability) and feed that assessment into vulnerability prioritization. Support incident response with threat context, attribution analysis, and indicator enrichment. Detection engineering Design, build, test, and tune detections in Splunk Enterprise Security, including correlation searches, risk-based alerting (RBA) rules, and notable event logic. Translate intelligence on adversary TTPs into detection coverage; maintain a coverage map against MITRE ATT&CK and identify gaps. Write efficient, maintainable SPL; build and maintain lookups, macros, data models, and CIM-compliant normalization for new data sources. Own the detection lifecycle: hypothesis, development, validation against test data or purple-team exercises, deployment, tuning, and retirement. Reduce false positives and alert fatigue through measurement and iterative tuning. Threat hunting and exposure management Conduct hypothesis-driven threat hunts across Splunk and endpoint, network, identity, and cloud telemetry. Correlate vulnerability data (Tenable) with endpoint (SentinelOne), source control (GitHub), network and edge (F5, Check Point, Zscaler), and email (Proofpoint) telemetry to surface exposed, exploitable, and actively targeted assets. Contribute to the continuous threat exposure management (CTEM) program by aligning threat intelligence with asset context and business impact. Support emerging programs in AI security, supply chain \u002F third-party risk, and application security with threat research and detection use cases. Reporting and collaboration Build and maintain Splunk dashboards and scheduled reports for threat intelligence metrics, detection coverage, and hunt outcomes. Partner with the Splunk platform team on data onboarding, search performance, and platform changes. Work closely with vulnerability management, incident response, IT operations, and application owners to drive remediation and detection improvements. Brief technical and non-technical audiences, including contributions to CISO and governance-level reporting. What you bring Required 4+ years in cybersecurity with at least 2 years focused on threat intelligence, detection engineering, threat hunting, or SOC analysis. Strong hands-on Splunk experience: advanced SPL, Splunk Enterprise Security, correlation searches, risk-based alerting, data models, and CIM. Demonstrated experience building and tuning detections from threat intelligence or adversary emulation. Working knowledge of MITRE ATT&CK and the ability to apply it to both intelligence analysis and detection coverage. Solid understanding of attacker tradecraft across endpoint, network, identity, cloud, and email. Familiarity with vulnerability management data and prioritization frameworks (CVSS, VPR, EPSS, CISA KEV). Strong analytical writing; able to produce concise intelligence products for audiences ranging from engineers to executives. Preferred Experience with Tenable, SentinelOne, GitHub Advanced Security, Zscaler, Proofpoint, or comparable platforms. Scripting in Python for enrichment, automation, or data analysis; familiarity with APIs and STIX\u002FTAXII. Experience with a threat intelligence platform (TIP) and with structured analytic techniques. Exposure to CTEM or exposure management platforms. Experience with detection-as-code practices (version control, testing, CI\u002FCD for detections). Relevant certifications such as GCTI, GCDA, GCFA, Splunk Core Certified Power User or Enterprise Security Certified Admin, or CySA+. Background in AI\u002FML security, software supply chain security, or application security. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1489,"slug":1490,"title":1491,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1492},76219,"lead-lean-six-sigma-black-belt-analyst-state-employees-credit-union","Lead Lean Six Sigma Black Belt Analyst","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Lead Lean Six Sigma Black Belt Analyst is a highly skilled and experienced professional who plays a crucial role in driving operational excellence across the Credit Union. The lead will play a key role identifying OPEX opportunities, developing improvement roadmaps tied to organizational strategy and goals, and leading improvement initiatives that deliver tangible business value and operational excellence. Essential Responsibilities: Weighted 30% - Lead role identifying operational excellence improvement opportunities based on data, analytics, and financial goals. Define and prioritize improvement roadmaps tied to strategic goals and objectives for assigned portfolios. Weighted 30% - Lead and\u002For coach (black belts) improvement initiatives to deliver against the improvement roadmaps to deliver measurable financial and service outcomes. Weighted 20% - Define KPIs and dashboards tied to operational excellence portfolios and initiatives. Perform benefit validation in partnership with Finance. Weighted 10% - Deliver executive level progress and financial outcome reporting and dashboards for assigned portfolios. Weighted 10% - Develop operational excellence reusable tools, standards, and playbooks. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree Min 7 years direct experience Certified Lean Six Sigma black belt Strong background in Operational Excellence, Lean Six Sigma or structured problems solving methodologies Ability to translate data into insights and portfolio development Experience with formal change management methodology (i.e. Prosci, Kotter, CAP, etc..) Proven track record driving improvement initiatives and influencing senior leadership to measurable outcomes Experience influencing and partnering with senior leadership to shape strategy, align priorities, and drive accountability Strong relationship builder at all levels Strong communication skills both writing and verbal Ability to create and deliver executive level presentations Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Business, Engineering, Analytics, or related field 7+ years of experience Change Management certification Background in strategy and\u002For consulting Experience with Power BI and creating executive dashboards Experience with Clarity and JIRA for project and portfolio management Experience with AI and Machine Learning Job Environment & Physical Requirements: Travel up to 10% of the time Fully Remote SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1494,"slug":1495,"title":1496,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1497},76220,"lead-systems-administrator-state-employees-credit-union","Lead Systems Administrator","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Lead Systems Admin drives the design and implementation of robust, secure, and scalable server environments. This role balances deep technical work across platforms with leadership of infrastructure projects and team mentorship. Essential Responsibilities: The ideal candidate will be responsible for: (25%) Infrastructure Design & Planning: Design solutions for scalability, performance, and automation across OS environments. (20%) Cross-Platform Leadership: Lead complex deployments involving both Linux and Windows systems. (15%) Automation & Standardization: Build reusable automation frameworks and define platform standards along with Systems Engineers. (15%) Security Oversight: Drive OS-level compliance, audit readiness, and incident prevention. (15%) Team Mentorship & Development: Coach mid-level and junior administrators and conduct technical training. (10%) Strategic Collaboration: Partner with infrastructure, security, and application teams on enterprise initiatives. Required Education & Experience (Knowledge, Skills, & Abilities): Associate’s degree in IT, Computer Science, Information Systems, or related field. 7 years of relevant experience in systems administration across Windows and Linux platforms. Expertise in both Linux (RHEL) and Windows Server environments. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in IT, Computer Science, Information Systems, or related field. 7 years of relevant experience. Experience with both Linux distributions and Windows Server. Certifications such as Red Hat Certified Engineer, LPIC-2, Microsoft Certified: Windows Server Hybrid Admin Advanced scripting skills in Bash, PowerShell, or Python. Experience with configuration management tools (e.g., Ansible, Puppet) Job Environment & Physical Requirements: This position typically operates in a professional office environment or hybrid\u002F remote setup. Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer. Ability to communicate effectively in person, over the phone, and via collaboration tools. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1499,"slug":1500,"title":1501,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1502},76221,"qa-analyst-ii-state-employees-credit-union","QA Analyst II","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: The purpose of the QA Analyst II position is to serve the organization and Systems Quality Assurance team by providing services related to testing and quality control to ensure SECU delivers the best possible product and service to both its membership and employees. DUTIES: Analyze requirement documentation\u002Fuser stories for validity to reduce requirement gaps and contribute toward issue prevention. Create and maintain library of test cases. Execute the following levels of testing when assigned. (Functional, System, Integrated, Regression, UI, Usability, Accessibility, Compatibility, and Exploratory.) Develop test plan and strategy for assigned test efforts. Detect, report, and track system defects and inconsistencies. Communicate findings to technical and non-technical team members within both IS and business community. Lead planning and issue status meetings as needed. Work closely with cross-functional teams to ensure quality throughout the SDLC. Lead testing efforts for operational changes and support testing efforts for enterprise projects. Mentor new employees on department procedures and testing methodologies. Support test efforts for multiple application teams and platforms with little or no assistance when transitioning between applications. Provide accurate updates to both management and project team on the status of testing progress. Provide objective feedback to software development and project teams. Work closely with Business Analysts, Product Owners, Developers, and System Administrators to complete assigned projects on time. Attend training sessions on new products and systems as needed to support testing efforts for assigned projects. Maintain proficiency in department processes and procedures. REQUIREMENTS: Must meet one of the following education requirements: • Obtained a four-year degree preferably in Business, Computer Science, Engineering, or Information Systems. • Obtained CCUE Certification • Obtained Associate of Arts or Associate of Science degree through the North Carolina College Transfer Program (NC-CTP). Combination of education and experience required. Experience working as software tester or similar role is required with preference having 2-5 years of relevant experience. Must possess strong written and verbal communication skills. Critical thinker with strong analytical and problem-solving skills. Must be a team player that is able to cooperate and collaborate with co-workers. Works effectively in both a team environment and independently. Sense of ownership and pride in your performance and its impact on the organization’s success. Strong multi-tasking and time management skills. Excels in a fast-paced environment. Advanced knowledge of testing best practices and methodologies. Experience working with test management software is required. Exposure to test automation tools and concepts as needed to incorporate automated tests into test plan development. Understanding of system architecture for supported applications. Complete continuing education and training courses as assigned by management to expand knowledge of advanced concepts and increase effectiveness in tester role. Must adhere to work schedule and attendance policy established by manager. Must be able to speak English fluently. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Must be able to comprehend and complete verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone key pad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1504,"slug":1505,"title":1506,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1507},76223,"svp-cyber-security-ops-center-assurance-state-employees-credit-union","SVP - Cyber Security Ops Center & Assurance","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: SVP - Cyber Security Ops Center & Assurance, will oversee and drive the strategic direction for our Security Operations Center and ancillary services, including incident detection and response, vulnerability management, penetration testing, cyber threat intelligence and offensive security initiatives. The ideal candidate will be a visionary leader with a deep understanding of cybersecurity threats, capable of building high-performing teams, implementing robust processes, and ensuring our security posture aligns with business objectives. Reporting to the Chief Information Security Officer (CISO), you will play a key role in safeguarding our assets, mitigating risks, and fostering a culture of proactive security. Essential Responsibilities: (20 %) Strategic Leadership and Planning: Develop and execute the overall strategy for security operations and assurance, aligning with organizational goals and industry best practices. Lead roadmap development for SOC enhancements, vulnerability management programs, and red team\u002Foffensive security exercises. Drive innovation in security operations through process optimization, threat hunting initiatives, and integration of AI\u002FML for predictive analytics. (15 %) SOC Oversight: Manage the Incident detection and response team to ensure effective 24\u002F7 incident detection, triage, response, and recovery. Implement advanced monitoring tools, threat intelligence integration, and automation to improve response times and accuracy. Evaluate and manage relationships with security vendors, tools, and services. Stay abreast of emerging technologies and threats to recommend investments in security capabilities. (15 %) Vulnerability Management: Oversee the identification, assessment, prioritization, and remediation of vulnerabilities across systems, applications, and networks. Establish metrics and reporting to track program effectiveness and compliance. (15 %) Penetration Testing and Offensive Security: Direct internal and external penetration testing efforts, including ethical hacking simulations and red team operations. Analyze findings to recommend defensive improvements and enhance overall resilience. (15%) Team Management and Development: Build, mentor, and lead a cross-functional team of security analysts, engineers, and specialists. Foster professional growth through training, performance evaluations, and career development opportunities. (10 %) Vendor and Technology Management: Evaluate and manage relationships with security vendors, tools, and services. Stay abreast of emerging technologies and threats to recommend investments in security capabilities. (10 %) Reporting and Communication: Provide executive-level reporting on security metrics, incidents, and program status. Communicate complex security concepts to non-technical stakeholders effectively. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree 8 years of experience in cybersecurity, with at least 2 years in a leadership role managing security operations or assurance teams. Minimum certifications CISSP, CISM, GIAC (e.g., GSOM, GCIH, GPEN), or equivalent. Expertise leading and developing Security Operations Center services to include: SOC design and operational planning SOC telemetry and analysis Attack detection, threat hunting and triage Cyber incident investigation and response Expertise leading and developing Security Assurance services to include: Penetration testing Cyber threat intelligence Vulnerability scanning and remediation Red\u002Fpurple teaming Preferred Education & Experience (Knowledge, Skills, & Abilities): B.A. Information Security or Computer Science Preferred certifications CISSP, GSOM 8 direct years SOC leadership Knowledge of NICE and ECSF frameworks Experience managing hybrid SOC: internal with MSSP support Job Environment & Physical Requirements: Hybrid work environment; 2 days on location in Raleigh, NC SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1509,"slug":1510,"title":1511,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1512},76224,"security-engineer-ii-data-protection-state-employees-credit-union","Security Engineer II - Data Protection","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: In this role, you'll help protect member and organizational data across our environment —triaging alerts, tuning policies, metrics creation, provide operational support and turning day-to-day findings into clear reporting our leadership can act on. You'll work closely with the VP of Data Protection and partner teams across Security to keep our data loss prevention program sharp and responsive. Essential Responsibilities: Monitor, triage, and investigate DLP and data protection alerts across Splunk, Proofpoint, Zscaler, and other security tools Lead incident response for confirmed data loss events, from initial detection through resolution and documentation Provide operational support for DLP tools and assist in maintaining BAU activities. Support, tune, and maintain DLP policies to reduce false positives while catching real risk Analyze alert trends and incident data to spot patterns and recommend policy or control improvements Develop and maintain metrics and reporting that give leadership a clear view of program health Document investigation findings, policy changes, and standard operating procedures Partner with Security, IT, HR, Privacy and business units to understand data flows and close protection gaps Support audits and regulatory requests with accurate, well-organized data protection records Required Education & Experience (Knowledge, Skills, & Abilities): High School Degree required 3-5 years of experience in security operations, data protection, or DLP-focused role Hands-on experience with DLP, DSPM, data classification or endpoint detection tools (Proofpoint, Zscaler, or Splunk a strong plus) Solid understanding of incident response fundamentals — triage, investigation, containment, documentation Comfort digging into logs and alert data to find the story behind the noise Clear written communication — you can turn technical findings into reporting non-technical stakeholders understand A collaborative, detail-oriented approach and genuine curiosity about how data moves and where it's at risk Preferred Education & Experience (Knowledge, Skills, & Abilities): Associates, Bachelors, or advanced degree in IT Security or related field Experience in financial services or another highly regulated industry Security certifications such as Security+, GIAC, or CISSP Familiarity with building dashboards or metrics reporting for security programs Job Environment & Physical Requirements: Hybrid – some in office required SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1514,"slug":1515,"title":1516,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1517},76225,"security-engineer-iam-state-employees-credit-union","Security Engineer - IAM","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Security Engineer – IAM is a mid-level role responsible for enhancing and evolving SECU’s IAM practices, processes, and solutions. This individual will serve as a key technical resource, providing operational support, management, implementation, and strategic development of IAM solutions, including Privileged Access Management (PAM), Single Sign-On (SSO), Identity Governance and Administration (IGA), Multi-Factor Authentication (MFA), Active Directory (AD), Customer Identity and Access Management (CIAM), and other IAM technologies. The engineer will provide input and have some responsibility with designing and optimizing IAM frameworks, driving automation, and ensuring alignment with security best practices and compliance requirements. Additionally, they will actively collaborate with cross-functional teams, mentor junior engineers, and work closely with key stakeholders to strengthen the adoption of IAM controls and solutions while contributing to the overall cybersecurity strategy. Responsibilities: (30%) Perform operational support and maintenance of technical security solutions to enhance SECU’s security posture. (20%) Assist in the configuration and tuning of security tools and integrations with enterprise controls and tools. (20%) Participate in identification of service quality, documentation, and operational efficiency and improvement opportunities. (10%) Participate in on-call rotation and serve as a resource for technical support of information security technologies. (10%) Mentor and collaborate with junior engineers. (10%) Pursue and maintain additional skills and certifications commensurate with the role to remain current on advancing cyber security trends. Responsibilities will include participation in special assignments and cross-functional initiatives as required. Required Education & Experience (Knowledge, Skills, & Abilities): Candidate must live in North Carolina or contiguous state. Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field. Additional 2 years of relevant experience can be considered in lieu of degree. Minimum 2 year of experience in related field. General IAM Solutions Experience supporting one or more IAM solutions such as PAM, SSO, Directory Services, IGA, CIAM, and MFA Understanding of IAM Concepts Demonstrated experience and understanding of core IAM principles, such as authentication, authorization, provisioning, and access control. Demonstrated experience and understanding of identity lifecycle management (creation, modification, and deletion of user accounts). Basic Programming\u002FScripting Skills Ability to leverage and understand scripting languages such as Python, PowerShell, or Bash for automating tasks. User and Role Management Experience in managing user accounts, groups, roles, and permissions within an IAM system. Security Awareness Understanding of security principles, including least privilege, segregation of duties, and access reviews. Incident Response and Troubleshooting Ability to investigate and resolve access-related issues and incidents. Experience with IAM-related logs and monitoring tools for diagnosing and fixing issues. Ability to identify discrepancies or potential security risks in access control settings. Communication Skills Ability to document processes, policies, and procedures clearly and concisely. Skills in communicating technical concepts to non-technical stakeholders. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field. Preferred 2-5 direct years of experience. Ability to manage role-based access control (RBAC) policies. Experience working in cross-functional teams, including IT, security, and compliance. Ability to collaborate with stakeholders to understand access requirements and implement them effectively. Experience working within a DevOps environment. Professional certifications such as: CISSP, CISA, CISM, GIAC, CGEIT, CRISC, OSCE, or other relevant industry certification and\u002For desire to obtain such certifications. Work Environment & Physical Requirements: Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1519,"slug":1520,"title":1521,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1522},76226,"senior-digital-product-analyst-state-employees-credit-union","Senior Digital Product Analyst","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Senior Analyst will act as a liaison to Product Managers, implementing assigned initiatives and swiftly resolving potential blockers by establishing robust requirements and testing\u002Fapproval criteria for items in the digital backlog. This Senior Analyst should demonstrate autonomous proficiency in product management activities nearly managing the product vision themselves, including requirements elicitation, robust refinement, application testing, release communication, industry research and delivering on multi-layered initiatives with vendor-partners and internal stakeholders. Essential Responsibilities: 35% Solicit, document, and refine business requirements to solve business problems and identify improvement opportunities. Ensure a clear understanding while operating with both a strategic and analytical mindset. 15% Validate that release items meet the acceptance criteria established during refinement. 15% Collaborate daily with organizational stakeholders, emphasizing teamwork and compromise to achieve common goals. 15% Gather user feedback through available channels and work with analytics, design, and member support teams to prioritize the backlog and refine the user experience. Continuously demonstrate successes and identify areas for improvement to partner stakeholders. 10% Participate in and lead Scrum cycle activities, including release planning, sprint planning, implementation, review, retrospective, release communications, and deployment validations. 10% Conduct industry research on digital functions and present findings to the digital strategy team and backlog. Required Education & Experience (Knowledge, Skills, & Abilities): Minimum education: Bachelor’s degree or additional 2 years of relevant experience in lieu of degree Minimum certifications (if applicable): N\u002FA Minimum direct years of experience: 5 Years Experience working in large, enterprise-level programs\u002Fproject Proven ability to define and solve complex business problems using best-in-class technical solutions Strong experience managing multiple projects simultaneously, with varying degrees of complexity and duration Experience in the Product Development Lifecycle Excellent written and verbal communication skills across all types of stakeholders and audiences Ability to mentor more junior analysts **Candidates can live in one of the following states: NC, VA, TN, SC or GA Preferred Education & Experience (Knowledge, Skills, & Abilities): Preferred education: Bachelor’s Degree Preferred certifications: Certified Scrum Product Owner Preferred direct years of experience: 5+ Experience in initiatives within the digital technology domain Experience with the product delivery lifecycle in an agile framework Extensive knowledge of digital products for financial services or a similar industry, from a user experience perspective Job Environment & Physical Requirements: Potential hybrid work expectations as discussed with manager Sitting for prolonged periods Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1524,"slug":1525,"title":1526,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1527},76227,"senior-instructional-designer-state-employees-credit-union","Senior Instructional Designer","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! State Employees’ Credit Union (SECU’s) Learning and Development function is an important driver of business success. As we work to create meaningful learning experiences, Instructional Designers operate within project teams to ensure programs deployed meet pre-defined learning objectives. Instructional Designers align closely with business subject matter experts, various learning professionals and external vendors to identify needs and create solutions. They leverage all types of learning modalities, system capabilities and evaluation methods to create learning programs that support business outcomes and drive our learner engagement. 40% Collaborate closely with the learning team and business units to align course content with program objectives, regulatory standards, and education best practices. Provide training, support, and resources to team members and staff on the effective use of instructional technologies and best practices in teaching and learning. This may include workshops, one-on-one consultations, and creating guides and tutorials. 20% Evaluate and implement instructional technology tools to facilitate engaging and interactive online learning experiences. 20% Partner with subject matter experts to gain an in-depth understanding and analyze key business drivers, strategy goals, and business challenges. Devise original designs and basic concepts for the development of new and innovative training materials, activities, and programs. For example, scripts, role play activities, case studies, and participant \u002F facilitator guides. Build implementation plans which result in synchronous and asynchronous high-quality participant experiences. 10% Evaluate training programs by reviewing and\u002For facilitating surveys, focus groups, or interviews and compile data to determine the effectiveness of the learning programs and work with the project team to make required adjustments. Desired Education Bachelors Acceptable Fields of Study: • Bachelor's degree in Human Resources, Adult Learning, Instructional Design or similar focus or equivalent experience. Required Relevant Experience 5 Years Desired Relevant Experience 5 Years Required Knowledge, Abilities, Skills - Data Analytics to create reports and build dashboards to provide ROI and impact metrics to executive teams. - Familiarity with creating reports and dashboards in data analytics tools such as Tableau, webFOCUS, PowerBI or similar. - Proficiency with Excel for data comparisons, functions, data management. - Ability to handle and prioritize multiple tasks and projects concurrently, set and meet deadlines. - Self-starter and solution oriented. - Ability to track through long-term projects to completion, self-regulating to meet goals and deadlines. Desired Knowledge, Abilities, Skills Ability to build strong working relationships with internal clients at all levels. Experience in Adult Learning Theory and design\u002Fdevelopment of instructional materials, preferred. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1529,"slug":1530,"title":1531,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1532},76230,"senior-performance-engineer-state-employees-credit-union","Senior Performance Engineer","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The purpose of the Senior Performance Engineer position is to serve as a senior member of the Quality Assurance team leading the design, development, and execution of load, performance, and stress tests to ensure systems are robust, scalable, and performant. This includes consultation on establishment of non-functional requirements, execution of performance tests, analyzing test results, and providing recommendations to optimize performance and scalability of solutions. Essential Responsibilities: (40%) Lead design, development and execution of performance and stress tests to validate system performance and scalability for a variety of platforms and solutions for highly complex and integrated platforms. (20%) Implement, develop, and maintain performance testing framework and tools serving as subject matter expert to advise on tooling strategy. Own performance architecture responsibilities including environment dependency design, load generation infrastructure, and data requirements including generation for load scenarios. (20%) Analyze performance test results to identify performance bottlenecks and collaborate with developers to recommend performance enhancing optimizations. (10%) Collaborate with cross functional teams including developers, solution architects, product managers, business systems analysts, QA analysts, and project managers providing leadership on the establishment of non-functional requirements related to performance and scalability. Leading the process of working with multiple stakeholders to create load scenarios reflective of production expectations and development of workload model with response time requirements. (10%) Produce formalized performance test strategy, reports and dashboards detailing performance test approach, tooling, and results for distribution to both IT and business stakeholders. Required Education & Experience (Knowledge, Skills, & Abilities): High School Diploma or GED 5+ years work experience in quality assurance with a focus on performance testing. Expertise in performance test and monitoring tools required such as JMeter, LoadNinja or LoadRunner. Expertise designing, developing, and executing performance tests at both service level and end to end for a variety of platforms. Proficiency in programming languages such as Java and Python. Experience concepts in a variety of domains including software development, security, data interchange, networking, and data management. Experience leading nonfunctional requirements gathering activities including identification of load scenarios, scenario and transaction definition, and development of workload model. Experience translating raw metrics into a business context for presentation to non-technical audience. Expertise in QA methodologies and process Strong interpersonal skills with ability to work cooperatively and collaboratively with cross functional team. Strong communications skills both written and verbal. Ability to work independently. Ability to troubleshoot effectively including performance tuning and optimization skills. Preferred Education & Experience (Knowledge, Skills, & Abilities): Desired education of bachelor’s degree with fields of study of Computer Science, Information Technology, Business, Finance or Engineering. 7+ years work experience in quality assurance with a focus on performance testing preferred. Experience working on products and services in Financial Industry is preferred. Experience working with IT leadership to create technical strategies and with senior IT groups in an advisory role is preferred. Job Environment & Physical Requirements: This is a Hybrid role with regular onsite work expectations with remote flexibility. Sitting for prolonged periods Telephone for prolonged periods. Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1534,"slug":1535,"title":1536,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1537},76231,"vp-infrastructure-infosec-regulatory-and-shared-services-programs-state-employees-credit-union","VP Infrastructure, InfoSec, Regulatory and Shared Services Programs","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: This is a Senior leadership position responsible for partnering across business lines, influencing, and driving the overall execution and successful delivery of enterprise regulatory initiatives. Oversight and accountability for all aspects of infrastructure, InfoSec, Shared Services and Regulatory programs and associated roadmap including coordination of cross-functional internal and external team resources, scope and requirements definition, strategic planning, development of timelines, organizational change management, and delivery. Essential Responsibilities: (30%) Oversight and delivery of infrastructure, info security, risk, HR, finance and regulatory programs and associated projects in alignment with SECU’s strategic plan, associated business roadmaps and the credit union’s objectives, mission and vision. (20%) Evaluate, influence and drive large scale, share service and regulatory initiatives. Overall program alignment with other program initiatives, business and technical teams. (20%) Serve as a trusted advisor for program stakeholders (Business, Risk and IT) and executive leadership on strategy and program management issues, providing transparent program updates and other project related information on a regular basis. Ensure timely and adequate communication to enable organizational focus and effectiveness. (10%) Drive end-to-end program\u002Fproject management and execution, ensuring effective project delivery both on-time and within budget. (10%) Direct management of large program delivery team. Organize into efficient workstreams. Hire, train, direct and coach program managers, project managers to develop highly effective delivery teams. (10 %) Manage cross-functional project teams without direct line of supervision, as well as internal and external resources for the activities of each project. Required Education & Experience (Knowledge, Skills, & Abilities): Minimum education: Bachelors Degree in Business, Computer Science, or Related Fields Minimum certifications (if applicable): N\u002FA Minimum direct years of experience: Leadership Experience Min 7 years direct experience + 2 years in supervisory leadership role or informal leadership experience Preferred Education & Experience (Knowledge, Skills, & Abilities): Preferred education Preferred certifications: PMP Preferred experience: Project Management, IT Acumen, Problem Solving Skills, Microsoft Office, Jira Job Environment & Physical Requirements: Hybrid work schedule SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1539,"slug":1540,"title":1541,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1542},76232,"solution-architect-state-employees-credit-union","Solution Architect","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Provide IT Solution Architecture to support SECU’s mission and values. Works as a Solution Architect for a domain or domains in Application Development and Support organization to architect, design, deliver, and support solutions and integrations to support business goals and objectives. Partner with Business Stakeholders and Technical Product Managers to prioritize and roadmap delivery schedule. Essential Responsibilities: (40 %) Architecture to Operate – Architect, Design and Deliver artifacts for the solutions supporting the program\u002Fprojects to identify areas of opportunity. Leverage industry proven frameworks to deliver best-in-class solutions. Design with Supportability\u002FMaintability in mind (20 %) Road mapping – Partner with key business lines\u002Fstakeholders, IT Enterprise Architects and Product Vendors resources to develop joint application\u002Fsolution roadmaps. (20 %) Innovation – Promote and develop a culture which embraces technology innovation. Stay up to date on current trends and emerging technology solutions. Suggest training opportunities for developers to ensure teams are prepared for the future. Support the modernization of technologies and solutions. (10 %) Relationships – Partner with leaders across the organization in architecting, designing and development and delivery of the committed roadmap aligning to the strategy. Influence business and IT effectively challenging the legacy processes and practices. (10 %) Vendor Management – Build and maintain strong vendor relationship with current and potential engagements. Ensure team is effectively managing key relationships. Partner with vendors to plan upgrades and influence in the product roadmap Required Education & Experience (Knowledge, Skills, & Abilities): Required 7 years of relevant experience IT Solution Architecture experience working with Business & IT departments Fluent in technology solutions, with a preference for experience within large scale financial institutions Ability to see the end-to-end architecture of Systems. Applications and Integrations Experience in Architecture, Design, Development and built out of Solutions\u002FIntegrations Experience working in Legacy and Modern OnPrem and Cloud solution and applications with focus on Continuous Improvement and Operational Excellence Ability to communicate and influence Business and IT Teams, Management and Executive\u002FLeadership. Ability to work with a technology team that uses an agile development process and structure to ensure high quality, timely delivery of features and innovative enhancements in conjunction with other teams Extensive experience working in large, enterprise level programs\u002Fprojects, preferably with a background in Financial Services Committed to protecting members, employees, and our brands by incorporating security and compliance in all decisions and seeking opportunities to improve our security posture. Demonstrated ability to create\u002Fgenerate architectural artifacts, including design patterns. Familiarity with compliance regulations, IT and Information Security framework Advanced knowledge of REST principles, service-oriented architecture (SOA), and API strategy development, including experience with API management platforms Expertise in continuous integration and continuous delivery (CI\u002FCD) principles and workflows, with experience in implementing these principles in cloud environments. Experience in any of IPaaS integration solutions such as (AnyPoint MuleSoft platform, IBM Cloud Pak for Integration, Boomi, or others) is a plus Exposure to docker\u002Fcontainerization in any of major Cloud solutions (AWS\u002FAzure\u002FGCP) 5+ years of relevant experience or high School Diploma or GED and 10 years leading within Application Development and Technology teams, preferably within Financial Industry Preferred Education & Experience (Knowledge, Skills, & Abilities): Preferred education: Bachelor’s Degree or higher Preferred 7+ years of relevant experience or high School Diploma or GED and 12 years leading within Application Development and Technology teams, preferably within Financial Industry Job Environment & Physical Requirements: Hybrid work environment with at least 2 days a week in office Sitting for prolonged periods Computer usage for prolonged periods Telephone usage for prolonged periods After hours escalation support SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1544,"slug":1545,"title":1546,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1547},76234,"vp-cyber-security-incident-detection-response-state-employees-credit-union","VP Cyber Security Incident Detection & Response","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Vice President of Cyber Security Incident Detection & Response is a management role responsible for overseeing and managing the Security Incident Detection and Response function. This manager will lead a high-performing team tasked with incident detection, triage, investigation, and response, SIEM engineering, and digital forensics. The position reports directly to the Senior Vice President of Security Operations Center and Assurance. Essential Responsibilities: (25%) Lead, mentor, and develop a team of security professionals dedicated to incident detection, triage, investigation, response, SIEM engineering, and forensics. (20%) Oversee the design, implementation, and optimization of security incident detection and response processes, ensuring rapid and effective containment and resolution of threats. Lead post-incident reviews and root-cause analyses to drive continuous improvement in security posture and incident handling. (15%) Develop and maintain incident response plans, playbooks, and escalation procedures aligned with industry best practices. Collaborate with cross-functional teams, including IT, legal, compliance, and risk management, to coordinate incident response efforts and ensure regulatory compliance. (15%) Manage and enhance the Security Information and Event Management (SIEM) infrastructure to ensure comprehensive monitoring, threat detection, and actionable alerting. (10%) Provide regular reporting and updates to executive leadership regarding incident trends, response effectiveness, and emerging threats. (15%) Stay abreast of the latest cybersecurity trends, attack techniques, and technologies to continuously improve the team’s capabilities. Foster a culture of proactive threat hunting and ongoing training within the incident response team. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree and 7 years of direct experience with at least 1 year of experience in a leadership role. Must have Information technology and\u002For financial Institution or related field experience. 7 total years of experience in cybersecurity with 5 years of incident response, SOC operations or related field. Expertise with security incident management: collection, detection, triage, investigation and response collection monitoring proactive threat hunting SIEM and detection engineering Reporting and metrics Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in computer science, Information Security, or related field 7 total years of experience in cybersecurity with 5 years of incident response, SOC operations or related field. With 2 years in a supervisory or lead role. Relevant certifications (e.g., CISSP, CISM, GSOM, GCIA, GCIH, GCFA) or other relevant industry certification and\u002For desire to obtain such certifications. Job Environment & Physical Requirements: Hybrid work environment; 2 days on location in Raleigh, NC Able to work all hours scheduled, including unscheduled overtime as directed by manager\u002Fsupervisor and required by business need. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1549,"slug":1550,"title":1551,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1552},76236,"sr-security-engineer-iam-state-employees-credit-union","Sr Security Engineer - IAM","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Sr. Security Engineer – IAM is a mid to senior-level role responsible for driving the design, development, and advancement of SECU’s IAM program. This individual will serve as a subject matter expert (SME) and technical lead, providing support as well as participating in the strategic direction, implementation, and continuous improvement of IAM solutions, including Privileged Access Management (PAM), Single Sign-On (SSO), Identity Governance and Administration (IGA), Multi-Factor Authentication (MFA), Active Directory (AD), Customer Identity and Access Management (CIAM), and other IAM technologies. This role will be instrumental in designing and optimizing IAM frameworks, automating identity processes, and ensuring compliance with security policies and regulatory requirements. The engineer will collaborate with cybersecurity, IT, and business stakeholders to enhance security posture, mitigate identity-related risks, and drive IAM adoption. Additionally, they will mentor junior engineers, lead complex IAM projects, and provide technical guidance to strengthen the overall cybersecurity strategy. Responsibilities: (30%) Assist with implementation and maintenance of technical security solutions including planning, deployment coordination, change management, documentation, and training to enhance SECU’s security posture. (20%) Configure and tune security tools, integrate them with enterprise controls, and evaluate vendor offerings and new tools to improve security responsiveness. (20%) Identify and recommend opportunities for documentation enhancements, cost savings, service quality improvements, and operational efficiency. (10%) Support governance and compliance efforts by participating in assessments and remediation activities to ensure adherence to security standards and regulations. (10%) Participate in on-call rotation and serve as a resource for technical support of information security technologies and mentor junior engineers. (10%) Pursue and maintain skills and certifications to stay current with advancing cybersecurity trends and best practices. Responsibilities will include participation in special assignments and cross-functional initiatives as required. Required Education & Experience (Knowledge, Skills, & Abilities): Candidate must live in North Carolina or contiguous state. Bachelor's Degree in Computer Science, Information Technology, Cyber Security, or related field. Additional 3 years of relevant experience can be considered in lieu of degree. Minimum 5 years of experience in related field. Primary IAM Solution Experience Experience with SailPoint IDN is most preferred along with experience in Okta, and Cloud Identity solutions like Entra and AWS are preferred. General IAM Solutions Proficient in implementing or supporting two or more IAM solutions such as PAM, SSO, Directory Services, IGA, CIAM, and MFA Experience in implementing integrations between multiple IAM solutions. Knowledge of cloud directories such as Entra ID, AWS Directory Service, and Google Cloud Identity. Knowledge of hybrid IAM environments and cloud-to-cloud identity integration. Understanding of APIs how they are used to integrate IAM systems with other applications. Authentication and Authorization Protocols Understanding of authentication and authorization protocols such as OAuth2.0, OIDC (OpenID Connect), SAML (Security Assertion Markup Language), LDAP (Lightweight Directory Access Protocol), Kerberos, and XACML (eXtensible Access Control Markup Language). IAM Governance and Compliance Familiarity with IAM governance frameworks and standards such as NIST, ISO 27001, SOX, and GDPR. Experience with audit and compliance reporting. User Lifecycle Management Experience in provisioning and de-provisioning user accounts, including Joiner-Mover-Leaver (JML) processes. Experience with automation of user lifecycle management using tools such as PowerShell, Python, or IAM orchestration tools. Experience in implementation or support of Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC). Security and Risk Management Understanding of IAM’s role in broader security frameworks and risk management. Understanding of threat modeling and risk assessment related to identity and access. Incident Response and Forensics Ability to support IAM-related incident response efforts, including identifying and mitigating identity-based security incidents. Understanding of forensic analysis related to identity breaches. Automation and Scripting Ability to leverage and understand scripting languages such as Python, PowerShell, or Bash for automating tasks. Collaboration and Leadership Experience in participating in cross-functional teams in IAM initiatives. Ability to collaborate with security, IT operations, developers, and business stakeholders to align IAM solutions with organizational goals. Problem-Solving and Analytical Skills Strong problem-solving skills for troubleshooting and resolving IAM issues. Analytical skills for identifying patterns and improving IAM processes. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor's degree in Computer Science, Information Technology, Cyber Security, or related field. Preferred 5+ direct years of experience. Professional certifications such as: CISSP, CISA, CISM, GIAC, CGEIT, CRISC, OSCE, or other relevant industry certification and\u002For desire to obtain such certifications. Experience working within a DevOps environment Experience in managing IAM projects from inception to delivery. Understanding of FFIEC audit guidelines for banking regulators Work Environment & Physical Requirements: Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1554,"slug":1555,"title":1556,"location":13,"raw_job_location_address_addressLocality":752,"raw_hiringOrganization_logo_url":13,"raw_description":1149},76239,"atm-strategy-atm-analytics-business-intelligence-specialist-state-employees-credit-union","ATM Strategy – ATM Analytics Business Intelligence Specialist",{"id":1558,"slug":1559,"title":1560,"location":13,"raw_job_location_address_addressLocality":722,"raw_hiringOrganization_logo_url":13,"raw_description":1561},76240,"vp-qa-engineering-state-employees-credit-union","VP QA Engineering","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: Quality Assurance leader in Information Technology responsible for leading teams of QA Engineers and Performance Engineers delivering testing services with a focus on automation and performance. Combining people leadership with deep technical involvement, this role is responsible for evolving and maturing our QA practice in the areas of test automation and performance testing to ensure delivery of high-quality, reliable solutions. Essential Responsibilities: (30%) Direct and oversee QA teams and their adherence to all aspects of Software Testing Lifecycle driving an automation first quality mindset. Manage organizational demand for Quality Assurance services in the areas of test automation and performance testing and effectively manage resources in alignment with organizational roadmap and strategic priorities. (30%) Oversee test automation frameworks, tools, and integration into deployment pipelines setting clear expectations for quality automation coverage to reduce reliance on manual test methods. Drive the implementation, maturation, and management of enterprise performance test practice. This includes oversight and direction on implementation of performance testing frameworks, definition of performance engineering standards, and technical direction of best practices. (20%) Direct and oversee delivery of initiatives to mature capabilities within the QA tools roadmap including the areas of test management solutions, automation, API testing, performance testing, and lab environment management. Collaborate with leaders across the organization in both business and IT to understand solution expectations within enterprise roadmap to devise appropriate quality plans and execution. Build close business relationships serving as a trusted advisor for implementation teams and advocating for a culture of quality across the organization with an automation first mindset. Establish new opportunities for engagement to build and strengthen partnerships. (20%) Create and manage skill development program to extend the impact and value of test automation using combination of low code and scripted automation methods to build and enhance organizational skillset in areas of test automation. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree and 7 years of direct experience with at least 1 year of experience in a leadership role. Must have Information technology and\u002For financial Institution experience. Proficiency in multiple programming languages such as Python or Java. Strong experience with test automation tools and frameworks. Expert knowledge of testing best practices and methodologies acquired through a combination of prior work experience and formal industry training. Demonstrated quality assurance experience in a large financial institution setting. Experience leading performance, load and stress testing for high availability systems at an enterprise scale with ability to interpret complex performance data. Extensive hands-on experience with performance testing tools such as JMeter, Gatling, NeoLoad, and LoadRunner. Strong understanding of distributed systems, microservices, and APIs. Prior experience supporting large, complex, enterprise and cross functional programs and\u002For projects. Ability to lead a team in a fast-paced dynamic environment and manage competing priorities. Exceptional communication skills both verbally and in writing including the ability to deliver formal presentations to leaders of all levels, influence partners and stakeholders and deliver formal reports and proposals. Ability to build and foster relationships across the enterprise needed to embed Quality Assurance into delivery processes and to promote a culture of quality. Experience supporting project delivery leveraging agile, iterative, and waterfall methodologies. Critical thinker with strong analytical and problem-solving skills with an ability to act decisively. Resource forecasting and employee resource management skills. Advanced conflict resolution skills. Ability to think strategically and communicate effectively at all levels of leadership to relay the value and benefit of Quality Assurance engagement and services. Ability to understand business and IT needs for products and service lines across the enterprise with an in depth understanding of credit union processing and supporting systems. Experience building and fostering cohesive, collaborative teams. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in computer science, Information Technology, Business, Finance or Engineering 2+ years leading engineers. Experience with cloud platforms and cloud-native architectures. Familiarity with security testing concepts and practices. Proven history of implementing and maturing performance testing practice. Job Environment & Physical Requirements: Hybrid work environment of both on site and remote work Sitting for prolonged periods of time. Telephone for prolonged period of time. Computer for long periods of time. After hours and weekend work as needed to support enterprise initiatives. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1563,"slug":1564,"title":1565,"location":13,"raw_job_location_address_addressLocality":752,"raw_hiringOrganization_logo_url":13,"raw_description":1566},76243,"part-time-fraud-prevention-tech-state-employees-credit-union","Part Time - Fraud Prevention Tech","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Entry-level peak time position involves working in a call center environment for debit and credit cards. Reviewing all available tools to prevent potential or continued fraudulent activity on debit and credit cards. Assisting members with questions and concerns regarding fraudulent activity on debit and credit cards. DIMENSIONS: Constant contact with members, and branch employees via phone. Make outbound calls to members concerning suspicious activity in debit and credit systems. Answer all inbound calls from members concerning activity on debit and credit cards. Communicate emerging fraud trends to supervisors and other applicable staff. Submit affidavits of fraud. REQUIREMENTS: Possess excellent personal communication skills, good problem-solving skills, well organized, professional, resourceful, and have a willingness to help others. Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Internal communication via email and inner office chat. Must be professional in all interactions with members and co-workers. Must be able to work independently and as a member of a team. Must be able to work shift hours, a minimum of 15 hours a week. Example of schedules: MWF 10a-3p\u002F11a-4p\u002F12p-5p. JOB ENVIRONMENT: Shift schedule is an in-office position (hybrid potential after completion of training), working peak hours Monday-Friday (excluding holidays). Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1568,"slug":1569,"title":745,"location":13,"raw_job_location_address_addressLocality":1570,"raw_hiringOrganization_logo_url":13,"raw_description":747},76244,"mss-associate-member-services-representative-state-employees-credit-union-7","Operations-Rocky Mount",{"id":1572,"slug":1573,"title":745,"location":13,"raw_job_location_address_addressLocality":746,"raw_hiringOrganization_logo_url":13,"raw_description":1158},76246,"mss-associate-member-services-representative-state-employees-credit-union-8",{"id":1575,"slug":1576,"title":1577,"location":13,"raw_job_location_address_addressLocality":746,"raw_hiringOrganization_logo_url":13,"raw_description":1578},76248,"part-time-mss-state-employees-credit-union","Part Time - MSS","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! PURPOSE: Provide financial service to our membership. Dispense information about various types of accounts and other Credit Union services. Handle establishment of new membership open all accounts, and process changes. Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal. DIMENSIONS: This person greets members and responds to their needs or directs them to the appropriate person, department, or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. DUTIES: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations Other duties as assigned. REQUIREMENTS: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Regular attendance is mandatory. Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. JOB ENVIRONMENT: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. PHYSICAL DEMANDS: Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. May climb stairs when branch is located on multiple levels. Visual acuity is essential when servicing ATM and completing forms. Must be able to communicate clearly and listen well. Must be able to comprehend and carry out verbal and written instructions. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1580,"slug":1581,"title":1582,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1583},76249,"consumer-lending-document-support-technician-state-employees-credit-union","Consumer Lending Document Support Technician","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: This position entails the reception and review of all electronic documents related to the Credit Union’s consumer loan origination and funding process, as well as the booking and distribution of consumer loan funds for loans originated by the Lending Contact Center. Additionally, this role offers support to the LCC lenders with regards to check distribution and disbursement issues. Responsibilities: 30% Book consumer loans completed by the Lending Contact Center and disburse funds to member accounts via Margo Teller as needed. 25% Cut and mail physical checks for loan proceeds as directed by the originating lender. 15% Upload eSigned member documents to OnBase. 10% Scan and upload ink-signed documents to OnBase. 10% Print and mail physical loan documents as requested by LCC Lenders. 10% Answer phone calls and assist lenders via the Lending Contact Center Support queue. Required Education & Experience: HS Diploma or GED Proficiency in MS Outlook. Able to key data accurately and efficiently. Demonstrable knowledge of the Credit Union's lending policies. Familiarity with Margo Teller and Platform. Job Environment & Physical Requirements: Sitting for prolonged periods. Computer for prolonged periods. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1585,"slug":1586,"title":1587,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1588},76254,"escrow-insurance-servicing-technician-ii-state-employees-credit-union","Escrow Insurance Servicing Technician II","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: Oversees the end-to-end operational accuracy and regulatory compliance of mortgage escrow accounts across the organization’s real estate portfolio. Responsible for supervising the ongoing tracking, recalculation, and timely disbursement of property taxes, homeowners’ insurance, and flood coverage. Serves as the point of contact for escrow administration, performing comprehensive quality control audits, conducting detailed annual escrow analyses, and monitoring workflow queues to maintain data integrity. Acts as the escalation point for complex escrow discrepancies, collaborating cross-functionally with loan servicing, compliance, and accounting teams to resolve high-priority exceptions, mitigate operational and financial risk, and ensure strict adherence to state, federal, and RESPA guidelines. Essential Responsibilities: (25%) Operational & Quality Assurance Oversight. Monitors, reviews, and validates daily escrow operations to ensure the accurate tracking and timely disbursement of real estate property taxes, homeowners’ insurance, and flood insurance. Performs regular quality control audits on escrow accounts and workflow queues to identify discrepancies, correct data errors, and maintain integrity across the mortgage servicing system. Serves as the primary operational contact for routine functions, validating system records against real estate tax authority and insurance carrier requirements to ensure seamless processing. (20%) Exception Management & Complex Issue Resolution. Serves as the primary escalation point for complex discrepancies, title updates, tax sale warnings, and insurance policy lapses or cancellations. Investigates and resolves high-priority exceptions, tax refunds, missing bills, and insurance draft claims in direct coordination with borrowers and property agents. Conducts root-cause analysis on recurring account errors to continuously improve internal operational controls, reduce financial risk, and refine workflow procedures. (20%) Escrow Analysis & Account Adjustments. Performs, reviews, and issues accurate annual escrow analyses for mortgage accounts in full compliance with Real Estate Settlement Procedures Act (RESPA) regulations. Calculates account shortages, surpluses, deficiencies to establish adjusted monthly escrow payment amounts, ensuring changes are communicated clearly to members. Executes account recalculations resulting from tax re-assessments or insurance policy cost adjustments, maintaining proper account balancing and ledger corrections throughout the loan lifecycle. (15%) Member Service & Stakeholder Support. Provides support and subject-matter expertise to members, third parties, and internal credit union teams regarding complex escrow inquiries and statement details. Drafts, updates, and distributes member notices. Collaborates cross-functionally with Loan Servicing, Accounting, Legal, And Compliance departments to address member escalations promptly and maintain high service standards. (10%) Loss Drafts & Special Property Processing. Administers loss draft insurance claims from initiation to resolution, which includes monitoring repair progress, managing escrow-held claim disbursements, and verifying final property restoration completion. Tracks special property requirements across the real estate portfolio, ensuring continuous oversight for mandatory flood zone monitoring and dynamic local property tax assessment cycles. (10 %) Compliance, Reporting, & Audit Support. Prepares and analyzes weekly, monthly, and annual escrow department reports to track disbursement status, unearned premiums, and active exception queues. Ensures strict adherence to federal, state, and RESPA guidelines concerning statutory timeframes, borrower notification periods, interest payments, and recordkeeping requirements. Assists internal and external auditors during periodic compliance reviews by gathering necessary documentation, reports, and sample account files. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field. Additional 2 years of relevant experience may be considered in lieu of degree. 2+ years Loan Servicing and\u002For Escrow experience Must have knowledge of loan servicing procedures. Comprehensive understanding of Real Estate Settlement Procedures Act (RESPA) guidelines, escrow account mechanics, annual escrow analyses, real estate property taxes, and homeowners\u002Fflood insurance policies. High degree of proficiency in mathematical calculations, financial ledger balancing, root-cause error analysis, and auditing complex account balances. Intermediate to advanced skill level with mortgage servicing software systems, document management platforms, database tools, and Microsoft Office Suite (particularly Excel and Word). Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor’s degree in Business, Finance, Real Estate, Accounting, or a related field. 5+ years of experience in mortgage escrow servicing, real estate tax administration, or hazard\u002Fflood insurance compliance within a bank, credit union, or mortgage institution. Job Environment & Physical Requirements: Office setting with hybrid possibility (based on performance) Must be able to comprehend and carry out verbal and written instructions. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1590,"slug":1591,"title":1592,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1593},76256,"lead-consumer-loan-product-specialist-state-employees-credit-union","Lead Consumer Loan Product Specialist","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Lead Consumer Loan Product and Strategy Specialist serves as the operational leader of the Consumer Loan Product and Strategy department, providing day-to-day oversight of departmental activities while partnering closely with the Vice President of the department to execute the Credit Union’s consumer lending strategy. The position is responsible for analyzing consumer loan products and portfolio performance, identifying opportunities for loan growth, improving lending processes, and supporting strategic initiatives that enhance the member lending experience. The Lead Specialist serves as a subject matter expert for consumer lending products, facilitates collaboration across departments and plays a key role in evaluating and implementing new lending products, services and technologies. Essential Responsibilities: (10%) Lead the daily operations of the Consumer Loan Product and Strategy department. (20%) Analyze and manage consumer lending products and portfolio performance. (15%) Work with the Vice President of Consumer Loan Product and Strategy to develop and execute strategic initiatives. (25%) Lead lending technology and system initiatives, including evaluating current technology, testing new systems and ongoing optimization. (10%) Facilitate collaboration with internal departments to ensure alignment and successful execution of lending initiatives, including leading lending forums and communicating product and policy updates. (10%) Lead cross-functional projects and process improvements, streamline workflows and increase operational effectiveness. (10%) Ensure lending products, processes and initiatives comply with applicable regulations and internal polices while promoting continuous process improvement. Required Education & Experience (Knowledge, Skills, & Abilities): 4-year degree, CCUE Certification, or Associate in Arts degree or Associate in Science degree via the North Carolina College Transfer Program (NC-CTP) Seven years of consumer lending experience. Highest level of integrity and objectivity. Strong problem-solving skills and be able to think critically and strategically. Excellent verbal and written communication skills in English , with the ability to clearly and effectively communicate with individuals at all levels of the organization, including branch and operations staff, members, and senior leadership. Self-starter with strong organizational skills. Strong initiative to learn new tasks. In-depth understanding of consumer and credit card lending, including processes, procedures and tasks. Working knowledge of consumer lending regulations (e.g. MLA, TILA, ECOA) and compliance requirements. Must be a team player and exemplify a helpful attitude to provide assistance to others as needed. High level of technical aptitude. In depth knowledge of the consumer loan origination and servicing systems is required. Ability to be a leader with all department procedures and technical expertise. Willing to engage in ongoing training and professional development. Ability to adhere to the work schedule and attendance policies established by the Credit Union. Preferred Education & Experience (Knowledge, Skills, & Abilities): Knowledge of Microsoft Office, the Consumer Loan Origination System, and core servicing system. Minimum of 5-7 years of SECU lending experience. Job Environment & Physical Requirements: Hybrid position with on-site requirements for trainings, meetings and any processing requirements. In-office setting has physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1595,"slug":1596,"title":1597,"location":13,"raw_job_location_address_addressLocality":765,"raw_hiringOrganization_logo_url":13,"raw_description":1598},76257,"senior-real-estate-loan-closer-state-employees-credit-union","Senior Real Estate Loan Closer","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! The Senior Real Estate Loan Closer prepares and reviews closing packages for all real estate secured loans, provides documents to closing agents in a timely manner, answers questions related to loan closings to facilitate a timely closing, and reviews reports and documentation related to workflow and loan funding. This position is expected to have hands-on knowledge of all Loan Closing Services functions and to assist with research and problem resolution as needed. Essential Responsibilities (60%) Accurately prepare loan closing documents on the loan origination system, utilize document repositories for loan file documentation, utilize the secured site for uploading and downloading closing documents. Review insurance, taxes, and additional documents for accuracy and to address escrow related issues. Ensure regulation disclosure timing requirements are met. Maintain an active loan pipeline while completing loan review and processing. Expected to complete a designated number of loan files daily to maintain department level expectations. (20%) Maintain working knowledge of department duties related to reporting and loan funding. As assigned, work reports and follow-up with appropriate parties to obtain required loan documentation, review loan documentation to ensure accurate wire funding setup, complete required steps related to closing agent approval. (10%) Subject matter expert on the Credit Union’s lending policy and federal regulations related to real estate secured loan closings. Communicate with Credit Union personnel and closing agents to ensure compliance with closing instructions. Work with other internal departments to ensure all loan file documentation has been received and reviewed to facilitate a timely closing. (10%) To properly support other internal departments and closing agents, respond to phone calls and emails in a timely and complete fashion. Required Education & Experience HS Diploma or GED 2 - 5 years direct loan closing experience or equivalent industry knowledge. Experience performing complex file review to ensure documentation is obtained and verified in accordance with policies and guidelines. Experience meeting production and quality standards. Experience managing high volume loan pipeline and simultaneous workflow priorities. Must be professional and courteous in all interactions with closing agents, co-workers, and members. Must possess strong verbal and written communication skills, problem solving abilities, and critical thinking skills. Must be able to collaborate in a team setting and exemplify a helpful attitude to successfully assist others as needed. Must possess an independent work ethic along with time management and organizational skills. Preferred Education & Experience Associates Degree 5 years direct loan closing experience or equivalent industry knowledge. Familiarity with real estate secured compliance guidelines and federal regulations, e.g., TILA-RESPA, HMDA, ECOA, UDAAP, GSE standards Job Environment & Physical Requirements In-office setting with the possibility for hybrid\u002Fremote work Sitting for prolonged periods Computer use for prolonged periods Telephone for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1600,"slug":1601,"title":134,"location":13,"raw_job_location_address_addressLocality":1194,"raw_hiringOrganization_logo_url":13,"raw_description":882},76260,"associate-member-services-officer-state-employees-credit-union-10",{"id":1603,"slug":1604,"title":264,"location":13,"raw_job_location_address_addressLocality":1194,"raw_hiringOrganization_logo_url":13,"raw_description":677},76262,"part-time-branch-state-employees-credit-union-30",{"id":1606,"slug":1607,"title":1608,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1609},76270,"compliance-counsel-ii-state-employees-credit-union","Compliance Counsel II","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: The Compliance Counsel II role sits in the second line Regulatory Compliance team within Risk Management and is responsible for helping ensure the Credit Union’s compliance with applicable state and federal laws and regulations. Essential Responsibilities: (45 %) Regulatory Compliance Reviews and Research. Review compliance-related materials, including but not limited to, disclosures, training, marketing and advertising materials, and other member-facing materials to ensure compliance with applicable laws and regulations. Research questions for compliance with applicable laws and regulations as requested by Compliance Senior Leadership and the Credit Union’s various business lines, including Human Resources. Develop and maintain active relationships within professional networks to stay current on emerging issues and regulatory requirements. (20 %) Regulatory Compliance Complaint Reviews Review and revise, as appropriate, responses to complaints submitted by membership through regulatory channels which present compliance-based concerns or issues. (10 %) Vendor Reviews Conduct compliance risk-based reviews of new and existing vendor relationships and provide recommendations on any additional due diligence that may be required. (10 %) Regulatory Change Management Monitor and prepare summaries regarding regulatory activities, regulatory changes, and industry developments to identify new regulations, trends and emerging issues that may impact the Credit Union including but not limited to consumer protection regulations and HR- and employment-related regulatory activities. (10 %) Interdepartmental and Cross-Team Collaboration Work collaboratively with and mentor team members, including but not limited to sharing legal and other expertise, actively participate in team and departmental meetings, and be willing to pivot tasks based on shifts in priorities. (5%) – Audit and Examination Assistance Assist Compliance Senior Leadership with audits and examinations as needed, helping to ensure audit or exam preparatory needs are met. Required Education & Experience (Knowledge, Skills, & Abilities): Juris Doctor degree from accredited law school. License to practice law in North Carolina or able to obtain within a reasonable time, and in good standing with state bar. 2-5 years of progressive experience as in-house counsel in a compliance-related field at a large credit union or bank, or as an attorney in a law firm that provided direct and substantial compliance related services to credit unions, banks, or financial institutions on a variety of consumer products and services. Knowledge of state and federal laws, and regulations affecting state-chartered, federally insured credit unions, banks, and other financial institutions (especially those promulgated by the National Credit Union Administration and Consumer Financial Protection Bureau), such as: TILA, RESPA, HMDA, FCRA, FDCPA, SCRA, SAFE Act, ECOA, TISA, Regulation CC, EFTA, ESIGN, and UDAAP. Strong legal research and writing skills, and excellent verbal communication abilities. Exceptional attention to detail and ability to manage multiple assignments efficiently. Ability to remain flexible and adapt to changing departmental demands. Excellent interpersonal skills, including the ability to cooperate and collaborate with co-workers and be cordial in all interactions with co-workers and other employees. Preferred Education & Experience (Knowledge, Skills, & Abilities): Compliance certifications such as the ACU Credit Union Compliance Officer (CUCO) designation and\u002For the ACU Certified Credit Union HR Compliance Professional (CHRCP) designation, or the willingness to earn in a reasonable time period. Knowledge of federal employment laws including but not limited to ERISA, FMLA, FLSA, and the ADA. Basic understanding of the Credit Union’s products, services, and systems. Job Environment & Physical Requirements: Hybrid expectations. Sitting for prolonged periods of time. Computer use for long periods of time. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1611,"slug":1612,"title":1613,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1614},76273,"manager-sourcing-category-management-operations-state-employees-credit-union","Manager, Sourcing Category Management - Operations","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Duties & Responsibilities: Utilize Strategic Sourcing Process (SSP) Methodology and robust Supplier Relationship Management (SRM) practices and tools to source and manage the assigned spend categories. Lead, supervise & develop team members as required. Work with internal teams to understand overall requirements and assumptions related to new engagements to ensure the contractual obligations are aligned. Leads RFP engagements, understanding project requirements, evaluating potential bidders, and creating the RFP package for submission, reviews supplier submittals, and proactively takes steps in the negotiation process to mitigate risk and guarantee performance by the suppliers. Partner with Business Owners, Third Party Risk Management (TPRM) and Legal to establish standards for contract language, supplier negotiations, overall management, and dispute resolution. Ensures all agreements are reviewed, following appropriate approval processes and approved by Legal. Review of new and existing contracts, agreements for assigned categories, and statements of work to achieve optimal terms and pricing as well as mitigate overall risk and ambiguity. Contribute to and support organizational goals focused on identification, qualification, development, and management of a diverse supply base. Leads all phases of contracting from initiation, negotiations, maintenance, and regular review, proactively driving Sourcing and Procurement’s company-wide initiatives at the business level. Develop timelines for contractual reviews based on complexity and provide overall status of contract reviews and escalations. Leverage interpersonal relationships with business, suppliers and internal partners. Ensure that SLAs are well documented and can be accurately tracked. Ensure documents and agreements are filed appropriately and ensure stakeholders understand scope, risks, termination clauses and performance guarantees. Proactively manages all contracts to ensure maintenance of contract term dates, renewal clauses, termination details and non-disclosure agreement dates, issues and escalations with status and resolution dates. Achieve and exceed metrics including, cost savings and avoidance, cycle time, customer service, invoicing compliance, and total cost of ownership. Works with Business Owners to establish standards for company, product, service, and integration protocols. Resolve local supply and supplier related issues. Train employees in our procurement systems and processes. Leverage interpersonal relationship strengths to manage disputes and drive change in supplier behaviors. Works effectively with cross-functional teams to find opportunities for improved supplier\u002Fcontract management and drive continuous process improvement. Requirements: Experience Practical experience with spend management (e.g., Ariba, ZYCUS, Bravo Solution, Analysis & Reports) and\u002For procurement enterprise resource planning systems and tools (e.g., Workday\u002FScout\u002FSAP\u002FOracle). Demonstrated experience and highly skilled at time management, prioritization, project management, negotiations, risk management, communications, and change management. Prior Strategic Sourcing Process (SSP) Methodology and robust Supplier Relationship Management (SRM) practices experience is desirable. Independent thinker, able to adapt and shift paradigms while executing aggressively, handling challenges and ability to work with minimal supervision in cross-cultural and diverse environments. Education Bachelor’s degree in supply chain management, business, finance, accounting. Master’s degree preferred (MBA, MS, etc.). 5 -7 years of Procurement\u002FAccounting\u002FFinance experience, preferably in the Financial Services industry. Certifications in accounting, purchasing, procurement, project management, and\u002For process improvement methodology would be highly beneficial. (CPA, CFA, CPSM, C.P.M., PMP, Lean\u002FSix Sigma Green Belt or higher, etc.) SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1616,"slug":1617,"title":1618,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1619},76274,"procurement-systems-analyst-state-employees-credit-union","Procurement Systems Analyst","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! *This position is based in Raleigh, NC, and requires on-site work at least once per week* Job Summary The Procurement Systems Analyst position is responsible for supporting sourcing, procurement and supplier management platform and program implementation and enablement for SECU’s centralized sourcing and procurement model. This includes assisting with systems implementation and maintenance, communications, change management, continuous improvement initiatives, program and platform enablement, analytics\u002Frisk management\u002Freporting, training and professional development. Duties & Responsibilities: Provide support and assistance to the Systems and Supplier Mgmt., Sourcing Category Mgmt., and Procurement Operations teams in creating and maintaining sourcing, procurement, and supplier management processes, policies, procedures, internal controls, and audit information. Plays a key role in systems implementation and maintenance of end-to-end Source to Pay (S2P) process which includes solution design, development, testing, pilots, roll out, realm maintenance, upgrades, enhancements, and related ongoing troubleshooting. This includes Workday Source to Pay (S2P) ERP module refinement, adaption, and enhancements. Supports the preparation and delivery of communication, change management, governance, and training initiatives. Supports quarterly and annual supplier performance management activities including coordinating with business lines and other stakeholders on a regular basis. Contributes to program and platform enablement for continuous improvement, project management, strategy alignment and supplier relationship management. Aids with Training & Professional Development which includes skills development; policies and standards; operational performance measurement and business partnering. Assist with the monthly, quarterly, and annual reporting process to ensure results are reported accurately in accordance with sourcing and procurement policies. Actively participates on cross functional teams to provide the requisite communication and training of the use of the enterprise-wide Source to Pay (S2P) end to end process. Provide data mining expertise along with Pivot Table and relational database proficiency. Understands data harmonization, data triangulation, data cleansing and fuzzy logic. Understands data structures as well as security controls. Can combine various data sources and sync to a reporting platform that includes dashboards. Able to extract and analysis data, showcase comparative reporting, and provide data driven intelligence to the team. Work with teams to build and improve data maintenance \u002F flow, validate data for completeness \u002F accuracy, and manage overall procurement analytics. Can create standard and custom data queries and reports. Develop and maintain Procurement metrics and reports. Ensure that changes to process workflow and\u002For data source are documented and communicated to downstream reporting groups. Requirements: Highly competent at preparing and presenting data. Excellent quantitative, analytical, and critical thinking skills. Proficiency in computer applications such as Microsoft Office Excel, PowerPoint, Word, Outlook, and other basic software products. Familiarity with Workday ERP, Source to Pay (S2P) platforms and Financial Services industry experience is highly desirable. Proficient in Excel, Power BI or Tableau, and data extraction and analysist tools. Must possess strong interpersonal, verbal, and written communication skills. Be able to communicate with peers and management as required. Experience in working with cross-functional teams. Exceptional attention to detail related to providing accurate and timely data. Strong background in working with data, reporting, and analytics. Has both analytical thinking and is detail oriented. Education Bachelor's degree in Business, Accounting, Finance, or Supply Chain Management. Will consider degrees in computer science and data science as well. 5+ years of Procurement\u002FAccounting\u002FFinance work experience. Certified Professional in Supply Management (CPSM) or Certified Purchasing Manager (C.P.M.) and Lean\u002FSix Sigma Certification is preferred. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1621,"slug":1622,"title":1623,"location":13,"raw_job_location_address_addressLocality":780,"raw_hiringOrganization_logo_url":13,"raw_description":1624},76275,"senior-it-auditor-state-employees-credit-union","Senior IT Auditor","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Position Overview: To assist in the development, completion and documentation of risk-based IT audit assurance activities while staying abreast of current trends, new developments, technologies and practices in the audit profession, information technology, financial services industry and regulatory environment. IT Auditors will be responsible to accurately interpret the results of audit work performed, determine internal control weaknesses, and make value-added recommendations. Responsibilities: 20% - Collaborate with team members, leadership, and stakeholders to assist in the creation of written audit programs including the identification of risks and controls relevant to information technology activities and relevant regulatory requirements, the creation of work papers, the implementation of testing strategies, and the identification of control weaknesses and governance gaps in processes or systems. 20% - Communicate effectively with auditees, audit team members, and leadership. Prepare for and lead effective client interviews to understand, document, and evaluate business processes, risks and controls as outlined in IAS methodology. Effectively coordinate and lead assembled audit team members through discussions and\u002For meetings to ensure a firm understanding of the review and findings as the audit progresses. Present and effectively communicate identified audit issues and coordinate and review remediation efforts outlined by Management. 20% - Independently execute audit programs including design and execution of testing strategies with the incorporation of data analytics, analyzing process documentation and evaluating the design effectiveness and efficiency of controls as related to SECU policies, standards and quality of operations, and regulatory compliance, and implementing testing strategies in accordance with IAS methodology. This includes participation in continuous auditing activities. 20% - Demonstrate leadership and commitment to continuous improvement through independency, minimal necessary oversight, training and guidance of junior audit team members, deeping individual knowledge of the organization, operations, policies, procedures, laws and regulations applicable to SECU, and overall knowledge of auditing principles. 20% - Demonstrate positive influence in IAS and SECU. Participate in maintaining the audit universe, updating the risk assessment, and creating the IAS Audit Plan. Assist with the creation and maintenance of the audit schedule. Serve as team lead on audit projects and play an active role in ensuring overall audit objectives are being met. Actively engage in Credit Union discussions, focus groups, and committees as opportunities arise. Demonstrate the ability to utilize resources to promote change in the organization. Serve as a go-to audit resource throughout the organization. Required Education: Bachelor's Degree Required Relevant Experience: 5-8 years Required Knowledge, Abilities, Skills: Must have working knowledge of tools & technical processes including identity & access management, database management; software development and quality assurance methodologies, change management, vulnerability management, penetration testing, data loss prevention, batch processing, business continuity\u002Fdisaster recovery planning; enterprise architecture, telecommunications, data center operations, etc. Thorough knowledge of audit principles, practices, and methodologies including risk assessment and audit documentation Good decision making skills Must have excellent organization skills and analytical ability Proven ability to manage multiple projects and due dates simultaneously and a track record of timely completion and thorough documentation Strong verbal and written communication skills and ability to present information ina succinct and concise way to all levels of management Ability to work independently and in a team setting Ability to grasp the underlying concepts in complex information Ability to identify root causes to problems Demonstrated ability to lead others Highest level of integrity and objectivity to preserve the independence of all audit functions Must be able to cooperate and collaborate with co-workers whether working onsite or in a remote setting Proficient in Microsoft Office business applications Must be able to speak English fluently Ability to travel when required Special Position Requirements: Previous work experience in IT auditing or other relevant experience in information technology preferred. Certifications: IT\u002FAuditor Certification (e.g. CISA, CISM, CISSSP, CIA etc.) is preferred but not required Degree in computer science preferred SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.",{"id":1626,"slug":1627,"title":819,"location":13,"raw_job_location_address_addressLocality":1628,"raw_hiringOrganization_logo_url":13,"raw_description":677},76281,"part-time-branch-state-employees-credit-union-34","Roanoke Rapids - Old Farm Rd",{"id":1630,"slug":1631,"title":12,"location":13,"raw_job_location_address_addressLocality":1632,"raw_hiringOrganization_logo_url":13,"raw_description":1052},76288,"member-services-officer-state-employees-credit-union-3","Raleigh-Stonehenge",{"id":1634,"slug":1635,"title":819,"location":13,"raw_job_location_address_addressLocality":1333,"raw_hiringOrganization_logo_url":13,"raw_description":677},76289,"part-time-branch-state-employees-credit-union-37",{"id":1637,"slug":1638,"title":264,"location":13,"raw_job_location_address_addressLocality":240,"raw_hiringOrganization_logo_url":13,"raw_description":677},76291,"part-time-branch-state-employees-credit-union-38",{"id":1640,"slug":1641,"title":819,"location":13,"raw_job_location_address_addressLocality":1642,"raw_hiringOrganization_logo_url":13,"raw_description":677},76292,"part-time-branch-state-employees-credit-union-39","Sparta",{"id":1644,"slug":1645,"title":168,"location":13,"raw_job_location_address_addressLocality":1338,"raw_hiringOrganization_logo_url":13,"raw_description":845},76293,"associate-member-services-representative-state-employees-credit-union-30",{"id":1647,"slug":1648,"title":168,"location":13,"raw_job_location_address_addressLocality":1295,"raw_hiringOrganization_logo_url":13,"raw_description":845},76294,"associate-member-services-representative-state-employees-credit-union-31",{"id":1650,"slug":1651,"title":264,"location":13,"raw_job_location_address_addressLocality":1295,"raw_hiringOrganization_logo_url":13,"raw_description":677},76295,"part-time-branch-state-employees-credit-union-40",{"id":1653,"slug":1654,"title":134,"location":13,"raw_job_location_address_addressLocality":1655,"raw_hiringOrganization_logo_url":13,"raw_description":882},76296,"associate-member-services-officer-state-employees-credit-union-13","Wilmington-Converse Dr",{"id":1657,"slug":1658,"title":819,"location":13,"raw_job_location_address_addressLocality":1659,"raw_hiringOrganization_logo_url":13,"raw_description":677},76299,"part-time-branch-state-employees-credit-union-41","Wilson-Ward Blvd",{"id":1661,"slug":1662,"title":869,"location":13,"raw_job_location_address_addressLocality":1291,"raw_hiringOrganization_logo_url":13,"raw_description":985},76300,"associate-mortgage-loan-specialist-state-employees-credit-union-9",{"id":1664,"slug":1665,"title":959,"location":13,"raw_job_location_address_addressLocality":1666,"raw_hiringOrganization_logo_url":13,"raw_description":1076},76301,"member-services-representative-state-employees-credit-union-7","Winston Salem- Reynolds Park",{"id":1668,"slug":1669,"title":819,"location":13,"raw_job_location_address_addressLocality":1666,"raw_hiringOrganization_logo_url":13,"raw_description":1670},76302,"part-time-branch-state-employees-credit-union-42","If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team! Purpose: To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed. Dimensions: This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills. Duties: Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Key all required transactions into the Margo system and balance cash drawer with accuracy. Balance the vault, ATM, TCD and coin sorter. Operate drive-thru window as needed. Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter. Prepare, order, and verify cash delivery and shipment once a week. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations as needed Other duties as assigned. Requirements: Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Attendance in accordance with assigned schedule is required Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager. Job Environment: Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Physical Demands: Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Uses hands and fingers to press keys on adding machine to add information for member transactions. Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information. Sits 80%, stands 10%, and walks 10% of the time. Must communicate clearly to answer members questions and to describe member services. Must listen intently to members questions and concerns in order to facilitate quality service. Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc.. May order supplies for the branch using computer terminal. Maintains manual cash drawer, counting currency daily to balance cash drawer. May climb stairs when branch is located on multiple levels. Must be able to comprehend and carry out verbal and written instructions. Must be able to lift 5 pounds SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher\u002Flower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members."]