[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-sr-specialist-aagi-ah-customer-service-call-center-1-allianz-insurance-2-de-th":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":72,"processed_longitude":73,"processed_employment_types":74,"processed_working_hours":75,"processed_working_hours_labels":77,"processed_home_office":78,"processed_salary_min":69,"processed_salary_max":70,"processed_salary_currency":66,"processed_salary_source":79,"processed_benefits":80,"processed_benefits_labels":81,"processed_industry":82,"processed_skills":7,"processed_job_location":83,"processed_full_address_gmaps":85,"processed_street_gmaps":86,"processed_city_gmaps":87,"processed_postal_code_gmaps":88,"processed_country_gmaps":90,"processed_country_iso_code_gmaps":92,"full_description":17,"formatted_description":93,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":94,"processed_it_skills_labels":97,"processed_soft_skills":98,"processed_soft_skills_labels":101,"processed_job_expertise_skills":102,"processed_job_expertise_skills_labels":103,"processed_language_requirements":104,"processed_total_experience_years":113,"processed_professional_field":114,"processed_professional_field_labels":115,"processed_leadership_role":13,"processed_date_posted":20,"raw_job_url":116,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":82,"canonical_industry_label":37,"max_cpc":95,"actual_cpc":7},81551,"sr-specialist-aagi-ah-customer-service-call-center-1-allianz-insurance-2","Sr. Specialist - AAGI A&H Customer Service - Call Center 1",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":64},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cstrong>Nice to know\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Provide good customer service as the first line of contact with after-sale service. Serves customers by determining requirements, answering inquiries, resolving\u003Cstrong> \u003C\u002Fstrong>problems, fulfilling requests, and maintaining databases. Coaching and supervising staffs to ensure SLA and service quality meet the service standard. Assist in\u003Cstrong> \u003C\u002Fstrong>the development of customer service policies and ongoing improvement of customer service delivery.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cstrong>Your Day at Allianz Ayudhya\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"list-style-type: disc;\">\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Handle difficult & special calls and solve other issues escalated by agents & follow up with various departments on problem solving or information sharing if needed.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Monitor team performance, achieve customer service targets.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuous customer service satisfaction improvement.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Incoming cases and calls monitoring and job assignment including calls and email.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Talk to agents regularly, find out potential people issues, solve or escalated accordingly.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Fulfill all other work assigned by the manager.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Liaising with the Customer Service Manager to help develop action plans for the call centre team.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cstrong>Must Have\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"list-style-type: disc;\">\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Graduated degree in marketing, business administration,\u003Cstrong> \u003C\u002Fstrong>economics or related fields\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cstrong>Nice to Have\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"list-style-type: disc;\">\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Good presentation and motivation skills.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Influencing and negotiating skills.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Good communications skills both written and spoken Thai and English.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Excellent customer service mind and Self-motivated.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">The Knowledge of insurance operations and processes will be the advantage.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Good computer knowledge and skills including Microsoft word\u002F excel, and database management\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Familiar with Data Management\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful> \u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"line-height: 107%; font-family: Calibri, sans-serif;\">Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"line-height: 107%; font-family: Calibri, sans-serif;\">At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cspan style=\"line-height: 107%; font-family: Calibri, sans-serif;\">We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;\">\u003Cstrong>\u003Cspan style=\"line-height: 107%; font-family: Calibri, sans-serif;\">Join us.\u003C\u002Fspan>\u003C\u002Fstrong>\u003Cspan style=\"line-height: 107%; font-family: Calibri, sans-serif;\"> Let's care for tomorrow. \u003C\u002Fspan>\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-09-16","2027-09-16",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Bangkok","TH",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",13.78333,100.51667,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63],"Microsoft Word","Microsoft Excel","Database Management","Data Management","ChatGPT","CoPilot365","Customer Service","Communication","Coaching","Supervision","Problem Solving","Presentation","Motivation","Influencing","Negotiation","Self-motivation","Customer Service Management","Call Center Operations","Team Management","Insurance Operations","Insurance Processes","Policy Development","Performance Monitoring","SLA Management","Service Quality Assurance",{"@type":65,"currency":66,"value":67},"MonetaryAmount","THB",{"@type":68,"minValue":69,"maxValue":70,"unitText":71},"QuantitativeValue",60000,90000,"YEAR",[31],[32],"permanent",[76],"FULL_TIME",[76],"onsite","estimated",[],[],"insurance",[84],"allianz, 10330, bangkok, thailand",[],[],[27],[89],"10330",[91],"Thailand",[28],"**Nice to know**\n\nProvide good customer service as the first line of contact with after-sale service. Serves customers by determining requirements, answering inquiries, resolving ** ** problems, fulfilling requests, and maintaining databases. Coaching and supervising staffs to ensure SLA and service quality meet the service standard. Assist in ** ** the development of customer service policies and ongoing improvement of customer service delivery.\n\n**Your Day at Allianz Ayudhya**\n\n- Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.\n- Handle difficult & special calls and solve other issues escalated by agents & follow up with various departments on problem solving or information sharing if needed.\n- Monitor team performance, achieve customer service targets.\n- Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuous customer service satisfaction improvement.\n- Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.\n- Incoming cases and calls monitoring and job assignment including calls and email.\n- Talk to agents regularly, find out potential people issues, solve or escalated accordingly.\n- Fulfill all other work assigned by the manager.\n- Liaising with the Customer Service Manager to help develop action plans for the call centre team.\n\n**Must Have**\n\n- Graduated degree in marketing, business administration, ** ** economics or related fields\n- Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields\n\n**Nice to Have**\n\n- Good presentation and motivation skills.\n- Influencing and negotiating skills.\n- Good communications skills both written and spoken Thai and English.\n- Excellent customer service mind and Self-motivated.\n- The Knowledge of insurance operations and processes will be the advantage.\n- Good computer knowledge and skills including Microsoft word\u002F excel, and database management\n- Familiar with Data Management\n- Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\n\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\n\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\n\n**Join us.** Let's care for tomorrow.",{"chatgpt":95,"copilot365":95,"microsoft word":96,"data management":96,"microsoft excel":96,"database management":96},1,2,[39,40,41,42,43,44],{"customer service":99,"communication":99,"coaching":99,"supervision":99,"problem solving":99,"presentation":100,"motivation":100,"influencing":100,"negotiation":100,"self-motivation":99},4,3,[45,46,47,48,49,50,51,52,53,54],{"sla management":99,"team management":99,"policy development":100,"insurance processes":96,"insurance operations":96,"call center operations":99,"performance monitoring":99,"service quality assurance":99,"customer service management":99},[55,56,57,58,59,60,61,62,63],{"detected_language_jobad":105,"required":106},"en",[107],[108,111],{"language":109,"level":110},"THAI","B2",{"language":112,"level":110},"ENGLISH",5,[45],[45],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F105166\u002Fsr-specialist-a-h-customer-service-call-center"]