Senior Officer - Claims

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talent individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers. The entrepreneurial atmosphere is on of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn't matter how junior or senior, anyone with good idea will be heard. This means our employees can shape their own career paths and determine their own success. This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

(Key Responsibilities):

1. He/ She has responsibility to handle all claims and cooperate with the insurers and/ or surveyors for onsite claim investigation; and to monitor the performance of the insurers/ surveyors to ensure the claims are effectively processed. Settlement is fair, reasonable and paid within timeframe for the best benefits to our clients.
2. He/She has to assist a claim manager for managing and reviewing the service strategy for efficient claim services
3. He/She also has to supervise a team member for problem solving and ensure that claim process runs smoothly.
4. He/ She has to cooperate with the UW team or Account Handler, to provide insurance claim advisory, including claim report, claim process presentation.
5. He/She has to assist the clients in reviewing the documentations for claim notification; to provide a professional service to the clients and resulting in build up the opportunity of acquiring a new business.
6. He/ She also has to perform and follow company core value and comply with the company policy, moral and ethics and other works which direct leader assign.

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.