Senior Manager - Automotive Warranty Claims & Operations

Are you an operations leader who combines automotive claims expertise with the ability to manage and transform a multi-functional team? As Senior Manager – Automotive Warranty Claims & Operations at Allianz Partners in Bangkok, you will lead our Auto Warranty function across Claims, Contact Center, and Policy Administration — with a primary focus on claims excellence, technical governance, and portfolio profitability. Reporting to the Head of Operations – Specialty Lines APAC and leading a team of 30+ professionals, this is a high-impact role for someone ready to shape automotive warranty operations at a global scale.

What You'll Do

• Develop and execute a claims strategy delivering technical excellence, customer satisfaction, and sustainable profitability across the Auto Warranty portfolio
• Act as the highest technical authority for complex and escalated claims, establishing assessment standards, technical guidelines, audit frameworks, and quality review processes
• Own claims cost and portfolio performance — monitoring loss ratio, severity, frequency, and reserves — and drive profitability improvement initiatives with corrective actions where needed
• Develop and lead fraud prevention programs, identify leakage trends, implement controls, and lead investigations and recovery actions to protect portfolio integrity
• Manage relationships with dealers, OEMs, and repair network partners — challenging recommendations unsupported by technical evidence and driving improvements in repair quality and governance
• Oversee contact center operations, ensuring service levels, quality standards, and customer satisfaction metrics are consistently achieved
• Manage policy administration workflows, ensuring accuracy, compliance, and efficiency in policy issuance and maintenance
• Address and resolve operational escalations across all three teams swiftly, maintaining smooth workflow throughout
• Lead process improvement and automation initiatives across claims, contact center, and policy administration to enhance productivity and turnaround time
• Establish and maintain KPI governance frameworks, monitoring performance against operational and financial targets
• Develop dashboards and portfolio reporting tools, converting data insights into actionable operational initiatives and presenting findings to senior leadership
• Provide input to strategic decisions and annual budget planning for the functional area
• Lead, coach, and develop a team of 30+ professionals, building succession pipelines and fostering a high-performance, learning-oriented culture

What You'll Bring

• Bachelor's degree in Engineering, Automotive Engineering, Mechanical Engineering, Insurance, or a related field — Master's degree preferred
• 7+ years of experience in automotive warranty, motor claims, or technical claims management
• 3+ years of experience managing claims or operations teams at a management level — mandatory
• Experience working with OEMs, dealers, and automotive service providers
• Proven track record in claims governance, fraud prevention, and profitability improvement
• Experience overseeing contact center and/or policy administration functions is a strong advantage
• Strong commercial acumen with the ability to own loss ratio, claim cost, and portfolio performance
• Excellent analytical and leadership skills with experience driving operational transformation
• Familiarity with AI-powered tools for claims processing, fraud detection, or data analytics is an advantage
• Strong English proficiency — both written and verbal

What We Offer

• Competitive salary and performance-based bonus
• Provident fund contributions
• Comprehensive health insurance coverage (medical, dental, and vision)
• Flexible working arrangements and hybrid work options
• Learning and development programs to support your career growth within Allianz Partners globally
• Access to Allianz Partners' global network and international career opportunities
• A collaborative, inclusive work environment in a modern office in Ratchatewi, Bangkok

Who We Are

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions in automotive, travel, health, and home assistance. Operating in over 75 countries, we combine the strength of the Allianz Group — one of the world's most trusted financial services brands — with a local, customer-first approach. In Thailand, our teams deliver innovative insurance and warranty solutions to partners and customers across the country. At Allianz Partners, we believe that caring for our people is the foundation of caring for our customers — and we are committed to building a workplace where talent thrives.

101810 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent