Manager - AAGI Commercial - Underwriting Support & Policy Processing

Role Overview

This role is responsible for leading underwriting support and policy processing operations for the P&C Commercial business. The position ensures efficient, accurate, and compliant end-to-end processing from quotation through policy issuance, while supporting underwriting teams and stakeholders to deliver high-quality service.

Key Responsibilities

• Manage the end-to-end policy processing lifecycle, including quotation, binding, policy issuance, and endorsements
• Support underwriting teams with non-motor quotations within delegated authority
• Ensure all processes are completed in accordance with agreed service level agreements and quality standards
• Perform account setup, compliance checks, and system updates
• Handle package products including Property, Motor, Personal Accident, and Travel Accident
• Manage binding processes, including premium calculation, booking, and payment warranty
• Ensure accurate and timely issuance and distribution of policy documents
• Coordinate with internal stakeholders including underwriting, reinsurance, legal, and finance teams
• Monitor and follow up on pending cases to ensure timely closure
• Review work quality and provide guidance to team members
• Identify and implement process improvements to enhance operational efficiency

Qualifications and Experience

• Bachelor’s degree in Insurance or any field
• Minimum 5 years of experience in insurance operations, underwriting support, or policy administration
• Strong understanding of non-motor insurance products is preferred
• Good knowledge of policy issuance, premium calculation, and binding processes

Skills and Competencies

• Strong attention to detail with high level of accuracy
• Effective stakeholder management and coordination skills
• Ability to manage multiple priorities and meet deadlines
• Strong problem-solving and analytical capabilities
• Good communication and interpersonal skills
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.