Assoc. Director - AAGI P&C Commercial Strategy and Business Support

About the Role

We are seeking a commercially driven and analytical leader to support the growth of our Property & Casualty (P&C) business. This role combines strategic planning, portfolio performance management, and operational leadership, playing a critical part in driving business results and improving commercial effectiveness.

You will work closely with local and regional stakeholders to deliver data-driven insights, shape strategic initiatives, and ensure efficient policy operations aligned with service and performance targets.

Key Responsibilities 1. Commercial Strategy & Performance Management

• Drive business performance by supporting the achievement of key targets (e.g., GWP, COR)
• Conduct portfolio analysis to identify trends, risks, and growth opportunities across channels
• Develop actionable insights from market and competitor intelligence to inform strategy
• Partner with local and regional teams on business planning, reporting, and strategic projects
• Recommend initiatives to improve commercial effectiveness and long-term business growth

2. Business Planning & Project Execution

• Support the design and execution of strategic initiatives to enhance channel performance
• Lead or contribute to cross-functional projects aligned with business objectives
• Monitor progress of initiatives and ensure effective delivery against targets
• Provide structured analysis to support decision-making for senior management

3. Commercial Operations & Policy Management

• Lead the policy management function to ensure high service quality, productivity, and SLA achievement
• Oversee quotation, policy issuance, and endorsement processes (non-motor lines)
• Ensure accuracy of policy documentation and timely delivery to clients and partners
• Monitor operational performance and resolve bottlenecks to improve efficiency

• Coordinate with underwriting, distribution, and operations teams for seamless execution 4. Team Leadership & Continuous Improvement

• Lead and develop the policy operations team to achieve performance and service standards
• Drive process improvements to enhance operational efficiency and quality
• Foster a culture of accountability, collaboration, and continuous learning Must-Have
• Bachelor’s degree in Business Administration, Economics, Insurance, Statistics, or related field
• Minimum 10 years of experience in general insurance (P&C), commercial roles, or business management
• Strong commercial acumen with experience in portfolio management and performance analysis
• Proven ability to translate data into actionable business insights
• Experience managing stakeholders across functions and seniority levels
• Solid understanding of insurance products, underwriting, and distribution channels Nice-to-Have
• Experience in leading teams or managing operations functions
• Strong proficiency in Excel, PowerPoint, and data analysis tools
• Exposure to regional reporting or multinational environments
• Strong English communication skills
• Familiarity with digital tools or AI solutions (e.g., Copilot, ChatGPT) is a plus