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In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description The specialized First Recovery IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2\u002FL3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications \u002F interfaces. Perform scheduled health check tasks across applications and raise alerts in case required. Able to work in shift-based environment, support implementations during bank’s green zone. Key Responsibilities Investigate production issues, respond based on production defect severity SLAs. Manage and respond to user queries in a timely manner. Follow up on defect and incident closure and meet incident closure KPI. Make sure system availability as per respective agreed SLA. Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. Provide support for annual Disaster Recovery (DR) exercise for supported applications. Provide support to System Engineers on server level patches \u002F upgrade as and when applicable. Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor Knowledge with Incident management tools like BMC , Service Now Ensure application incident & task documentation is properly updated for each production release. Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail. Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400\u002Fmainframe or Unix shell or DB scripts etc. Strong skills in AS400, Linux\u002FUnix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler Good to have understanding and experience of ITIL methodology [service operations] Key Requirements Prior hand-on production support experience of OPEN Systems\u002FAS4000 Good support knowledge in either one of the retail or wholesale payment or customer information systems Willing to work in onsite shift-support model [24*7] Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation. Strong written, oral communication skills and able to manage user. Ability to easily adopt to any technology \u002F environment. 2 or more years’ production support experience in bank or financial vendors across multiple technologies \u002F platform Be able to work in fast pace and high-pressure working environment. Willingness to work across platforms – UNIX \u002F open, AS\u002F400 and mainframe Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site",{"@type":18,"name":19},"Organization","1011 United Overseas Bank Ltd","2026-09-13","2027-09-13",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Singapore","SG",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",1.2789227,103.8536113,"ONSITE",[35],"PERMANENT",[37],"Banking",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63],"AS400","Linux\u002FUnix Shell Scripting","MS SQL","Oracle","BMC Control-M","Genos","Splunk","SQL Monitor","BMC","ServiceNow","Communication","Presentation","Professionalism","Attention to Detail","Proactive","Goal-oriented","Ability to work under pressure","Adaptability","Production Support","Incident Management","ITIL","Disaster Recovery","SLA Management","Payment Systems","Customer Information Systems",{"@type":65,"currency":66,"value":67},"MonetaryAmount","SGD",{"@type":68,"minValue":69,"maxValue":70,"unitText":71},"QuantitativeValue",60000,90000,"YEAR",[31],[32],"permanent",[76],"FULL_TIME",[76],"onsite","estimated",[],[],"banking",[84],"1011, central region (city area), singapore",[86],"Central Area, Singapur",[],[27],[],[91],"Singapur",[28],"Company: 1011 United Overseas Bank Ltd\n\n## About UOB\n\nUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.\n\nOur history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.\n\n## Job Description\n\nThe specialized First Recovery IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2\u002FL3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications \u002F interfaces. Perform scheduled health check tasks across applications and raise alerts in case required. Able to work in shift-based environment, support implementations during bank’s green zone.\n\n## Key Responsibilities\n\n- Investigate production issues, respond based on production defect severity SLAs.\n- Manage and respond to user queries in a timely manner.\n- Follow up on defect and incident closure and meet incident closure KPI.\n- Make sure system availability as per respective agreed SLA.\n- Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.\n- Provide support for annual Disaster Recovery (DR) exercise for supported applications.\n- Provide support to System Engineers on server level patches \u002F upgrade as and when applicable.\n- Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor\n- Knowledge with Incident management tools like BMC , Service Now\n- Ensure application incident & task documentation is properly updated for each production release.\n- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.\n- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400\u002Fmainframe or Unix shell or DB scripts etc.\n- Strong skills in AS400, Linux\u002FUnix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler\n- Good to have understanding and experience of ITIL methodology [service operations]\n\n## Key Requirements\n\n- Prior hand-on production support experience of OPEN Systems\u002FAS4000\n- Good support knowledge in either one of the retail or wholesale payment or customer information systems\n- Willing to work in onsite shift-support model [24*7]\n- Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation\n- Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.\n- Strong written, oral communication skills and able to manage user.\n- Ability to easily adopt to any technology \u002F environment.\n- 2 or more years’ production support experience in bank or financial vendors across multiple technologies \u002F platform\n- Be able to work in fast pace and high-pressure working environment.\n- Willingness to work across platforms – UNIX \u002F open, AS\u002F400 and mainframe\n\n## Additional Requirements\n\nBe a Part of the UOB Family\n\nUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.\n\nApply now and make a Difference\n\nTogether, Let’s Build the Future of ASEAN\n\nWe value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.\n\nUOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.\n\nCareer Site: UOB Career site",{"bmc":95,"as400":96,"genos":97,"ms sql":96,"oracle":96,"splunk":97,"servicenow":95,"sql monitor":97,"bmc control-m":95,"linux\u002Funix shell scripting":96},3,4,2,[39,40,41,42,43,44,45,46,47,48],{"communication":96,"presentation":96,"professionalism":96,"attention to detail":96,"proactive":96,"goal-oriented":96,"ability to work under pressure":96,"adaptability":96},[49,50,51,52,53,54,55,56],{"itil":95,"sla management":96,"payment systems":95,"disaster recovery":95,"production support":96,"incident management":96,"customer information systems":95},[57,58,59,60,61,62,63],{"detected_language_jobad":104,"required":105},"en",[106],[107],{"language":108,"level":109},"ENGLISH","C1",[111],"Information and Communications Technology Service Managers",[111],"https:\u002F\u002Fuobgroup.wd3.myworkdayjobs.com\u002Fen-us\u002Fuobexternal\u002Fjob\u002Fcentral-region-city-area\u002Fmgr-production-support-analyst--gips_jr94911",1]