[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-head-of-client-servicing-enablement-united-overseas-bank-ltd-de-sg":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":80,"processed_longitude":81,"processed_employment_types":82,"processed_working_hours":83,"processed_working_hours_labels":85,"processed_home_office":86,"processed_salary_min":77,"processed_salary_max":78,"processed_salary_currency":74,"processed_salary_source":87,"processed_benefits":88,"processed_benefits_labels":89,"processed_industry":90,"processed_skills":7,"processed_job_location":91,"processed_full_address_gmaps":93,"processed_street_gmaps":95,"processed_city_gmaps":96,"processed_postal_code_gmaps":97,"processed_country_gmaps":98,"processed_country_iso_code_gmaps":100,"full_description":17,"formatted_description":101,"processed_employment_types_labels":36,"processed_home_office_labels":34,"processed_industry_labels":38,"processed_it_skills":102,"processed_it_skills_labels":103,"processed_soft_skills":104,"processed_soft_skills_labels":106,"processed_job_expertise_skills":107,"processed_job_expertise_skills_labels":108,"processed_language_requirements":109,"processed_total_experience_years":116,"processed_professional_field":117,"processed_professional_field_labels":120,"processed_leadership_role":12,"processed_date_posted":21,"raw_job_url":121,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":122,"canonical_industry_label":123,"max_cpc":124,"actual_cpc":7},88779,"head-of-client-servicing-enablement-united-overseas-bank-ltd","Head of Client Servicing & Enablement",null,{"name":9,"slug":10,"logo_url":7},"United Overseas Bank Ltd","united-overseas-bank-ltd",false,true,{"@context":14,"@type":15,"title":16,"description":17,"hiringOrganization":18,"datePosted":21,"validThrough":22,"jobLocation":23,"jobLocationType":34,"employmentType":35,"industry":37,"skills":39,"baseSalary":72},"https:\u002F\u002Fschema.org\u002F","JobPosting","Head of Client Servicing & Enablement","Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. Job Description Role Purpose Lead the Client Servicing & Enablement function across Commercial Cards, Merchant Acquiring and Payment Solutions, ensuring seamless client onboarding, implementation, servicing, governance and business support. Drive service excellence, client experience, process transformation and regulatory compliance while enabling business growth, operational resilience and strategic initiatives. The role serves as a key partner to Sales, Product, Technology, Risk, Compliance, Card Schemes and external partners in delivering exceptional client outcomes and sustainable business growth. Key Responsibilities Client Relationship & Servicing Leadership Lead the client servicing function across Commercial Cards, Merchant Acquiring and Payment Solutions to deliver superior client experience throughout the client lifecycle. Establish service standards and drive a customer-centric culture across the team. Provide leadership and oversight for production issues, ensuring timely stakeholder coordination, communication and resolution to minimise client impact. Partner with Technology, Risk, Operations and external vendors to drive root cause resolution, remediation plans and preventive measures for recurring service issues. Business Enablement & Merchant Experience Partner with Sales and Technical Solutioning teams to support client acquisition, onboarding readiness and portfolio growth initiatives across Commercial Cards, Merchant Acquiring and Payment Solutions. Establish and oversee service performance frameworks to ensure client onboarding, implementation and servicing requests are delivered within agreed service level agreements (SLAs), while maintaining high standards of accuracy, responsiveness and customer experience. Identify client pain points and drive enhancements that simplify customer journeys and improve service outcomes. Governance, Risk & Compliance Ensure adherence to regulatory requirements, card scheme rules, internal policies and governance standards. Maintain an effective control framework covering merchant servicing activities. Lead audit, compliance and risk remediation efforts. Promote a strong risk and control culture across the team. Transformation & Continuous Improvement Drive service transformation, digitisation and workflow optimisation initiatives. Drive automation, straight-through processing and process simplification opportunities. Foster a culture of innovation and continuous improvement. Stakeholder Management Build strong partnerships with internal and external stakeholders, including Sales, Product, Operations, Technology, Risk, Compliance, Card Schemes, Payment Facilitators and Vendors. Represent Client Servicing & Enablement in strategic discussions and enterprise-wide initiatives. Drive alignment across stakeholders to achieve business, client and regulatory objectives. People & Leadership Lead, mentor and develop a high-performing servicing team. Establish clear goals, performance expectations and development plans. Build organisational capability and succession pipelines. Foster a culture of accountability, collaboration, continuous learning and service excellence. Job Requirements Minimal 8 years of experience in Payments, Merchant Acquiring, Transaction Banking, Cards or Financial Services. Strong understanding of client onboarding, servicing, implementation, payment acceptance and scheme requirements. Proven leadership experience managing large teams and enterprise-wide initiatives. Strong stakeholder management and communication skills. Experience in process improvement, governance and transformation initiatives. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site",{"@type":19,"name":20},"Organization","1011 United Overseas Bank Ltd","2026-10-08","2027-10-08",[24],{"@type":25,"address":26,"geo":30},"Place",{"@type":27,"addressLocality":28,"addressCountry":29},"PostalAddress","Singapore","SG",{"@type":31,"latitude":32,"longitude":33},"GeoCoordinates",1.2789227,103.8536113,"ONSITE",[36],"PERMANENT",[38],"Banking and Financial Services",[40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71],"Leadership","Communication","Stakeholder Management","Collaboration","Customer-Centric Culture","Accountability","Continuous Learning","Innovation","Payments","Merchant Acquiring","Transaction Banking","Cards","Financial Services","Client Onboarding","Client Servicing","Implementation","Payment Acceptance","Scheme Requirements","Process Improvement","Governance","Transformation Initiatives","Regulatory Compliance","Risk Management","Audit","Service Level Agreements (SLAs)","Automation","Straight-Through Processing","Workflow Optimisation","Digitisation","Enterprise-Wide Initiatives","Succession Planning","Performance Management",{"@type":73,"currency":74,"value":75},"MonetaryAmount","SGD",{"@type":76,"minValue":77,"maxValue":78,"unitText":79},"QuantitativeValue",150000,250000,"YEAR",[32],[33],"permanent",[84],"FULL_TIME",[84],"onsite","estimated",[],[],"banking and financial services",[92],"1011, central region (city area), singapore",[94],"Central Area, Singapur",[],[28],[],[99],"Singapur",[29],"Company: 1011 United Overseas Bank Ltd\n\n## About UOB\n\nUnited Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets.\n\nAt the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in.\n\nAs One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.\n\n## Job Description\n\n### Role Purpose\n\nLead the Client Servicing & Enablement function across Commercial Cards, Merchant Acquiring and Payment Solutions, ensuring seamless client onboarding, implementation, servicing, governance and business support. Drive service excellence, client experience, process transformation and regulatory compliance while enabling business growth, operational resilience and strategic initiatives. The role serves as a key partner to Sales, Product, Technology, Risk, Compliance, Card Schemes and external partners in delivering exceptional client outcomes and sustainable business growth.\n\n### Key Responsibilities\n\n**Client Relationship & Servicing Leadership**\n\n- Lead the client servicing function across Commercial Cards, Merchant Acquiring and Payment Solutions to deliver superior client experience throughout the client lifecycle.\n- Establish service standards and drive a customer-centric culture across the team.\n- Provide leadership and oversight for production issues, ensuring timely stakeholder coordination, communication and resolution to minimise client impact.\n- Partner with Technology, Risk, Operations and external vendors to drive root cause resolution, remediation plans and preventive measures for recurring service issues.\n\n**Business Enablement & Merchant Experience**\n\n- Partner with Sales and Technical Solutioning teams to support client acquisition, onboarding readiness and portfolio growth initiatives across Commercial Cards, Merchant Acquiring and Payment Solutions.\n- Establish and oversee service performance frameworks to ensure client onboarding, implementation and servicing requests are delivered within agreed service level agreements (SLAs), while maintaining high standards of accuracy, responsiveness and customer experience.\n- Identify client pain points and drive enhancements that simplify customer journeys and improve service outcomes.\n\n**Governance, Risk & Compliance**\n\n- Ensure adherence to regulatory requirements, card scheme rules, internal policies and governance standards.\n- Maintain an effective control framework covering merchant servicing activities.\n- Lead audit, compliance and risk remediation efforts.\n- Promote a strong risk and control culture across the team.\n\n**Transformation & Continuous Improvement**\n\n- Drive service transformation, digitisation and workflow optimisation initiatives.\n- Drive automation, straight-through processing and process simplification opportunities.\n- Foster a culture of innovation and continuous improvement.\n\n**Stakeholder Management**\n\n- Build strong partnerships with internal and external stakeholders, including Sales, Product, Operations, Technology, Risk, Compliance, Card Schemes, Payment Facilitators and Vendors.\n- Represent Client Servicing & Enablement in strategic discussions and enterprise-wide initiatives.\n- Drive alignment across stakeholders to achieve business, client and regulatory objectives.\n\n**People & Leadership**\n\n- Lead, mentor and develop a high-performing servicing team.\n- Establish clear goals, performance expectations and development plans.\n- Build organisational capability and succession pipelines.\n- Foster a culture of accountability, collaboration, continuous learning and service excellence.\n\n### Job Requirements\n\n- Minimal 8 years of experience in Payments, Merchant Acquiring, Transaction Banking, Cards or Financial Services.\n- Strong understanding of client onboarding, servicing, implementation, payment acceptance and scheme requirements.\n- Proven leadership experience managing large teams and enterprise-wide initiatives.\n- Strong stakeholder management and communication skills.\n- Experience in process improvement, governance and transformation initiatives.\n\n### Additional Requirements\n\n#### Be a Part of the UOB Family\n\nUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.\n\nApply now and make a Difference\n\nTogether, Let’s Build the Future of ASEAN\n\nWe value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.\n\nUOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.\n\nCareer Site: UOB Career site",{},[],{"leadership":105,"communication":105,"stakeholder management":105,"collaboration":105,"customer-centric culture":105,"accountability":105,"continuous learning":105,"innovation":105},4,[40,41,42,43,44,45,46,47],{"audit":105,"cards":105,"payments":105,"automation":105,"governance":105,"digitisation":105,"implementation":105,"risk management":105,"client servicing":105,"client onboarding":105,"financial services":105,"merchant acquiring":105,"payment acceptance":105,"process improvement":105,"scheme requirements":105,"succession planning":105,"transaction banking":105,"regulatory compliance":105,"workflow optimisation":105,"performance management":105,"transformation initiatives":105,"enterprise-wide initiatives":105,"straight-through processing":105,"service level agreements (slas)":105},[48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71],{"detected_language_jobad":110,"required":111},"en",[112],[113],{"language":114,"level":115},"ENGLISH","C1",8,[118,119],"Finance Professionals","Administration and Commercial Management",[118,119],"https:\u002F\u002Fuobgroup.wd3.myworkdayjobs.com\u002Fen-us\u002Fuobexternal\u002Fjob\u002Fcentral-region-city-area\u002Fhead-of-client-servicing---enablement_jr97090","banking","Banking",1]