[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-brokerage-services-support-specialist-moomoo-de-sa":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":10,"featured_until":7,"is_active":11,"deactivated_at":7,"is_enriched":11,"processed_job_posting_json":12,"processed_latitude":72,"processed_longitude":73,"processed_employment_types":74,"processed_working_hours":75,"processed_working_hours_labels":77,"processed_home_office":78,"processed_salary_min":69,"processed_salary_max":70,"processed_salary_currency":66,"processed_salary_source":79,"processed_benefits":80,"processed_benefits_labels":85,"processed_industry":86,"processed_skills":7,"processed_job_location":87,"processed_full_address_gmaps":89,"processed_street_gmaps":91,"processed_city_gmaps":92,"processed_postal_code_gmaps":93,"processed_country_gmaps":94,"processed_country_iso_code_gmaps":96,"full_description":15,"formatted_description":97,"processed_employment_types_labels":34,"processed_home_office_labels":32,"processed_industry_labels":36,"processed_it_skills":98,"processed_it_skills_labels":100,"processed_soft_skills":101,"processed_soft_skills_labels":103,"processed_job_expertise_skills":104,"processed_job_expertise_skills_labels":106,"processed_language_requirements":107,"processed_total_experience_years":121,"processed_professional_field":122,"processed_professional_field_labels":124,"processed_leadership_role":10,"processed_date_posted":18,"raw_job_url":125,"apply_url":7,"raw_hiringOrganization_logo_url":126,"translations":7,"canonical_industry_key":86,"canonical_industry_label":36,"max_cpc":121,"actual_cpc":7},68992,"brokerage-services-support-specialist-moomoo","Brokerage Services Support Specialist",null,{"name":9,"slug":9,"logo_url":7},"moomoo",false,true,{"@context":13,"@type":14,"title":6,"description":15,"hiringOrganization":16,"datePosted":18,"validThrough":19,"jobLocation":20,"jobLocationType":32,"employmentType":33,"industry":35,"skills":37,"baseSalary":64},"https:\u002F\u002Fschema.org\u002F","JobPosting","Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.\nResponsibility:\nJoin our dynamic team at Moomoo as a \nBrokerage Services Support Specialist\n, where your passion for finance and technology can thrive.\nResponsible for local and overseas customers\u002Fclients, the work languages used are Arabic and English.\nRespond to customer\u002Fclient inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.\nProactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.\nIdentify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.\nAssist customers\u002Fclients with trading account registration and verification processes.\nProvide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.\nResolve customer\u002Fclients’ concerns and questions promptly and professionally, escalating complex cases as necessary.\nAssist in handling and resolving customer complaint cases escalated from frontline channels, ensuring timely follow-up and proper case closure.\nResponsible for proper recording, filing and organizing of customer feedback and suggestions.\nContribute to the development of customer service processes, knowledge bases, and training materials.\nPerform with other ad-hoc duties as per assigned from time to time.\nBachelor’s degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage\u002Fcall center.\nProven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and\u002For stockbroking industry. \nFamiliarity with online trading platforms, stock exchanges, capital\u002Ffinancial markets, trading regulations and investment products are advantageous.\nComputer literacy is preferred.\nLanguage proficiency in Arabic is a must, while English\u002FMandarin is advantageous.\nProfessionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.\nExcellent team player and high working efficiency. Able to work under pressure and to manage multiple customer\u002Fclient inquiries simultaneously and in a timely manner.\nAble to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.\n*Please note that only short-listed candidates will be contacted. Thank you.\nPaid Time Off\nTraining & Development\nPerformance Bonus",{"@type":17,"name":9},"Organization","2026-08-04","2027-08-04",[21],{"@type":22,"address":23,"geo":28},"Place",{"@type":24,"addressLocality":25,"addressCountry":26,"addressRegion":27},"PostalAddress","Riad","SA","Provinz Riad",{"@type":29,"latitude":30,"longitude":31},"GeoCoordinates",24.7135517,46.6752957,"ONSITE",[34],"PERMANENT",[36],"Financial Services",[38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63],"Computer literacy","Professionalism","Independence","Meticulousness","Patience","Empathy","Problem-solving","Decision-making","Communication","Interpersonal skills","Customer service orientation","Teamwork","Efficiency","Stress management","Time management","Customer support","Onboarding","Account management","Trading platform knowledge","Financial markets knowledge","Investment products knowledge","Trading regulations knowledge","Complaint handling","Process development","Knowledge base development","Training material development",{"@type":65,"currency":66,"value":67},"MonetaryAmount","USD",{"@type":68,"minValue":69,"maxValue":70,"unitText":71},"QuantitativeValue",40000,60000,"YEAR",[30],[31],"permanent",[76],"FULL_TIME",[76],"onsite","estimated",[81,82,83,84],"Paid Time Off","Training & Development","Performance Bonus","Shift allowance for evening and night shifts",[81,82,83,84],"financial services",[88],"moomoo, riyadh, saudi arabia",[90],"Riad Saudi-Arabien",[],[25],[],[95],"Saudi-Arabien",[26],"Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.\n\n## Responsibility:\n\nJoin our dynamic team at Moomoo as a **Brokerage Services Support Specialist**, where your passion for finance and technology can thrive.\n\n- Responsible for local and overseas customers\u002Fclients, the work languages used are Arabic and English.\n- Respond to customer\u002Fclient inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.\n- Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.\n- Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.\n- Assist customers\u002Fclients with trading account registration and verification processes.\n- Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.\n- Resolve customer\u002Fclients’ concerns and questions promptly and professionally, escalating complex cases as necessary.\n- Assist in handling and resolving customer complaint cases escalated from frontline channels, ensuring timely follow-up and proper case closure.\n- Responsible for proper recording, filing and organizing of customer feedback and suggestions.\n- Contribute to the development of customer service processes, knowledge bases, and training materials.\n- Perform with other ad-hoc duties as per assigned from time to time.\n- Bachelor’s degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage\u002Fcall center.\n- Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and\u002For stockbroking industry.\n- Familiarity with online trading platforms, stock exchanges, capital\u002Ffinancial markets, trading regulations and investment products are advantageous.\n- Computer literacy is preferred.\n- Language proficiency in Arabic is a must, while English\u002FMandarin is advantageous.\n- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.\n- Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer\u002Fclient inquiries simultaneously and in a timely manner.\n- Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.\n\n*Please note that only short-listed candidates will be contacted. Thank you.\n\n- Paid Time Off\n- Training & Development\n- Performance Bonus",{"computer literacy":99},2,[38],{"professionalism":102,"independence":102,"meticulousness":102,"patience":102,"empathy":102,"problem-solving":102,"decision-making":102,"communication":102,"interpersonal skills":102,"customer service orientation":102,"teamwork":102,"efficiency":102,"stress management":102,"time management":102},4,[39,40,41,42,43,44,45,46,47,48,49,50,51,52],{"onboarding":105,"customer support":102,"account management":105,"complaint handling":105,"process development":105,"knowledge base development":105,"trading platform knowledge":105,"financial markets knowledge":105,"investment products knowledge":105,"trading regulations knowledge":105,"training material development":105},3,[53,54,55,56,57,58,59,60,61,62,63],{"detected_language_jobad":108,"required":109},"en",[110,114,118],[111],{"language":112,"level":113},"ARABIC","C2",[115],{"language":116,"level":117},"ENGLISH","B2",[119],{"language":120,"level":117},"MANDARIN",1,[123],"Customer Service",[123],"https:\u002F\u002Fapply.workable.com\u002Fmoomoo\u002Fj\u002Fe29ea8b9a8\u002F","https:\u002F\u002Fworkablehr.s3.amazonaws.com\u002Fuploads\u002Faccount\u002Flogo\u002F661829\u002Flogo"]