Senior Manager - Head of Portals

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

About the Role

We are seeking a dynamic and experienced Senior Manager – Head of Portals to lead the global implementation and support of our client-facing portals. This role is pivotal in ensuring seamless onboarding, integration, and ongoing support for clients across our digital platforms. The ideal candidate will have a strong blend of technical expertise and business acumen, with a proven track record in managing distributed teams and delivering projects using the SAFe Agile methodology.

About Apex

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide crossjurisdictional services. With our clients at the heart of everything we do, our hardworking team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

Key Responsibilities

• Lead a global team responsible for the implementation, support, and enhancement of client portals.
• Act as the primary liaison between business stakeholders, IT teams, and thirdparty vendors to ensure alignment and successful delivery.
• Ensure compliance with internal and external audit requirements, including maintaining accurate documentation and access controls.
• Oversee JML processes to ensure timely and secure provisioning and deprovisioning of access to portal systems.
• Collaborate with InfoSec team to implement and enforce security best practices, including data protection, user authentication, and vulnerability management.
• Oversee the SAFe Agile delivery of portal-related projects, ensuring timelines, budgets, and quality standards are met.
• Drive continuous improvement in portal functionality, user experience, and operational efficiency.
• Manage cross-functional teams located in India, South Africa, Serbia, and Canada.
• Ensure high levels of client satisfaction through proactive engagement and issue resolution.
• Collaborate with Product to define and prioritize portal features and enhancements.
• Monitor system performance, troubleshoot issues, and implement solutions.
• Maintain a strong understanding of closed-ended fund structures and digital client engagement strategies.

Skills Required

• 8+ years of experience in technology leadership roles, with at least 3 years managing global teams.
• Strong background in both business and technology, ideally within financial services or fintech.
• Proven experience with client portals and digital platforms.
• Familiarity with Agile methodology and project delivery frameworks.
• Excellent stakeholder management and communication skills.
• Experience working with distributed teams and managing across time zones.
• Technical proficiency in portal technologies, APIs, and integration frameworks.
• Understanding of closed-ended fund structures and client onboarding processes is a strong advantage.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business
• A leadership role in a global, fast-paced, and innovative environment.
• Opportunities to shape the future of client engagement through digital transformation.
• Competitive compensation and benefits.
• Career growth and international exposure.
• A collaborative and inclusive culture.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us