Customer Journey Expert - Open Banking_Platform Product/Service Manager @ING Hubs RO

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in:

• Data and Analytics Tech
• Tech Foundation and Channels
• Retail Core Banking and Architecture
• Global Products and Technology Services

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

You will own and grow ING’s Open Banking API Platform end‑to‑end. This includes managing the developer portal, API catalogue, governance standards, onboarding journeys, operational service quality, and ecosystem adoption.

You act as the “spider in the web”, aligning product, technology, risk, compliance, and country organizations to deliver a secure, compliant, scalable platform for real-time financial services. You report hierarchically to the IT Area Lead (ITAL) and functionally to the Product Lead, working closely with squads, Product Area Leads, architects, risk functions, and API-producing domains such as Payments and Lending.

Your day to day

Platform Product Management

• Own the roadmap for the API catalogue and developer portal, improving discoverability, usability, and developer experience;
• Lead API onboarding for internal and external consumers, ensuring frictionless access and regulatory compliance;
• Drive adoption and reuse of APIs across countries, business lines, partners, and third-party developers;
• Monitor product performance, usage, reliability, and ROI; translate data and user feedback into improvements;

Governance & Architecture

• Develop and enforce API governance, including naming standards, documentation quality, versioning, and deprecation policies;
• Facilitate API design reviews and ensure alignment with architectural and security standards;
• Promote standardization and reusable patterns across the organization.

Service Ownership

• Manage service operations, SLAs, and incident resolution across API producers and consumers;
• Monitor volumes, performance, and control standards; report insights to PSS leadership and service stakeholders;
• Lead service review meetings and steer continuous improvement;
• Ensure compliance with PSD2, GDPR, eIDAS and ING internal risk frameworks.

Ecosystem Development

• Evangelize Open Banking capabilities internally and externally;
• Support onboarding, enablement, training, and documentation for ING teams and external developers;
• Explore new opportunities such as AI-powered APIs and event-driven integrations.

What you’ll bring to the team

• 5+ years of experience as a Product Manager, Product Owner, Service Owner, or Platform PM within technology, developer platforms, or APIs;
• Strong understanding of REST/JSON APIs, API gateways, developer portals, lifecycle governance, and platform telemetry;
• Experience balancing product strategy with operational excellence (SLAs, incidents, compliance);
• Ability to work with Risk, Legal, Compliance, Tax, and Architecture in regulated environments;
• Excellent communication skills, enabling you to effectively influence and collaborate with global teams and senior stakeholders, even without direct authority;
• Data-driven mindset with experience in API analytics, adoption metrics, and Dev optimization;
• A Master’s degree (or equivalent experience);
• Excellent command of English.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab). 

Die ING ist eine globale Bank mit über 60.000 Mitarbeitenden. Wir sind für rund 38 Millionen Privat-Kundinnen und Kunden sowie für unsere Geschäfts- und Firmenkunden in über 40 Ländern da. Wir sind bunt, vielfältig, digital und stolz darauf. Lust uns kennenzulernen?

Dich erwartet eine Kultur auf Augenhöhe, flexible Arbeitsweisen und die Chance, mit einem Job wirklich etwas zu verändern. Denn als globale Bank berühren wir das Leben von Millionen Menschen und wir streben danach einen positiven Einfluss auf die Gesellschaft und auf unseren Planeten zu haben.

Selbstbestimmtes Arbeiten ist unser täglich Brot: Wir vertrauen unseren Mitarbeitenden und ermutigen sie, ihr Ding zu machen – also ihre Karriere so zu gestalten, wie es für sie am besten ist.

Wir sind mehr als ein Arbeitgeber – wir sind innovativ, lösen Probleme, sind immer einen Schritt voraus und setzen uns dafür ein, einen echten Unterschied zu machen. Egal, ob Du gerade Deine Karriere startest oder die nächste große Herausforderung suchst, wir haben viele Jobmöglichkeiten, die Dich inspirieren und über Dich hinauswachsen lassen.

Deine Zukunft bei der ING beginnt mit einer Bewerbung. Bist du bereit, Teil der ING zu werden? Wir haben viele Jobmöglichkeiten, die zu Deinen Fähigkeiten und Ambitionen passen! Verwende die Filter unter der Suchleiste, wie Standort und Jobtyp, um die perfekte Stelle zu finden. Starte jetzt mit der Suche und finde heraus, wohin Dich Dein nächster Karriereschritt führen könnte!