[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-assistance-advisor-allianz-insurance-de-pt":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":63,"processed_longitude":64,"processed_employment_types":65,"processed_working_hours":66,"processed_working_hours_labels":68,"processed_home_office":69,"processed_salary_min":60,"processed_salary_max":61,"processed_salary_currency":57,"processed_salary_source":70,"processed_benefits":71,"processed_benefits_labels":81,"processed_industry":82,"processed_skills":7,"processed_job_location":83,"processed_full_address_gmaps":85,"processed_street_gmaps":86,"processed_city_gmaps":87,"processed_postal_code_gmaps":88,"processed_country_gmaps":90,"processed_country_iso_code_gmaps":92,"full_description":17,"formatted_description":93,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":94,"processed_it_skills_labels":96,"processed_soft_skills":97,"processed_soft_skills_labels":99,"processed_job_expertise_skills":100,"processed_job_expertise_skills_labels":102,"processed_language_requirements":103,"processed_total_experience_years":112,"processed_professional_field":113,"processed_professional_field_labels":114,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":115,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":82,"canonical_industry_label":37,"max_cpc":112,"actual_cpc":7},91279,"customer-assistance-advisor-allianz-insurance","Customer Assistance Advisor",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":55},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Join Allianz Partners as a Customer Assistance Advisor (Inbound)\u003Cbr>\u003Cbr>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">At \u003Cstrong>Allianz Partners\u003C\u002Fstrong>, a global leader in assistance and insurance solutions, we believe every interaction has the power to make a real difference in a customer’s experience. If you are looking for an opportunity to grow your career within an international, dynamic, and people-focused organization, this role could be the perfect fit for you.\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Every day, we support customers through important moments in their lives. We are looking for empathetic, communicative, and customer-oriented professionals who enjoy working in a multicultural and fast-paced environment.\u003Cbr>\u003Cbr>\u003Cbr>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Your Role\u003Cbr>\u003Cbr>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">As a \u003Cstrong>Customer Assistance Advisor (Inbound)\u003C\u002Fstrong>, you will be the voice of Allianz Partners and the first point of contact for our customers, delivering outstanding service and personalized support.\u003Cbr>\u003Cbr>\u003Cbr>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">\u003Cstrong>What you will do:\u003Cbr>\u003Cbr>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Providing telephone assistance to both national and international customers;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Managing and following up on multiple cases simultaneously;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Ensuring all processes and requirements are handled accurately and efficiently;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Monitoring cases from the initial contact through to resolution;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Delivering a positive customer experience through professionalism, empathy, and a customer-first mindset.\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\u003Cbr>\u003Cbr>\u003Cbr>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">\u003Cstrong>What you will bring:\u003Cbr>\u003Cbr>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">High school diploma or completed technical qualification (required);\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Good command of English and Portuguese (required);\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Previous experience in customer service or a contact centre environment (preferred);\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong communication and interpersonal skills;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Excellent organizational abilities and problem-solving mindset;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Team-oriented with a strong customer focus;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Immediate availability.\u003Cbr>\u003Cbr>\u003Cbr>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Why Join Allianz Partners?\u003Cbr>\u003Cbr>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Direct employment contract with Allianz Partners;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Comprehensive onboarding and continuous training opportunities;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Fixed working hours with rotating days off;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">A young, dynamic, and multicultural work environment;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Real opportunities for career growth and internal mobility within a global organization;\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">A collaborative, inclusive workplace where people are at the heart of everything we do.\u003Cbr>\u003Cbr>\u003Cbr>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">\u003Cstrong>What we offer\u003Cbr>\u003Cbr>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">\u003Cstrong>How we hire\u003Cbr>\u003Cbr>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes\u002FCVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.\u003C\u002Fp>\u003Cp>108739 | Customer Services & Claims | Professional | [[filter11]] | Allianz Partners | Full-Time | Permanent\u003C\u002Fp> \u003Cp>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>Join us.\u003C\u002Fstrong> Let's care for tomorrow.\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-10-30","2027-10-30",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Algés","PT",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",38.70245,-9.22936,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54],"AI","Machine Learning","Data Analytics","Cloud-based tools","Communication","Interpersonal skills","Organizational abilities","Problem-solving","Teamwork","Customer orientation","Empathy","Customer Service","Contact Centre Operations","Case Management","Telephone Assistance","Process Adherence",{"@type":56,"currency":57,"value":58},"MonetaryAmount","EUR",{"@type":59,"minValue":60,"maxValue":61,"unitText":62},"QuantitativeValue",20000,30000,"YEAR",[31],[32],"permanent",[67],"FULL_TIME",[67],"onsite","estimated",[72,73,74,75,76,77,78,79,80],"Direct employment contract","Comprehensive onboarding","Continuous training opportunities","Fixed working hours with rotating days off","Multicultural work environment","Career growth and internal mobility","Inclusive workplace","Work Well programs","Work-life balance",[72,73,74,75,76,77,78,79,80],"insurance",[84],"allianz, 1495-173, algés, portugal",[],[],[27],[89],"1495-173",[91],"Portugal",[28],"**Join Allianz Partners as a Customer Assistance Advisor (Inbound)**\n\nAt **Allianz Partners**, a global leader in assistance and insurance solutions, we believe every interaction has the power to make a real difference in a customer’s experience. If you are looking for an opportunity to grow your career within an international, dynamic, and people-focused organization, this role could be the perfect fit for you.\n\nEvery day, we support customers through important moments in their lives. We are looking for empathetic, communicative, and customer-oriented professionals who enjoy working in a multicultural and fast-paced environment.\n\n**Your Role**\n\nAs a **Customer Assistance Advisor (Inbound)**, you will be the voice of Allianz Partners and the first point of contact for our customers, delivering outstanding service and personalized support.\n\n**What you will do:**\n\n- Providing telephone assistance to both national and international customers;\n- Managing and following up on multiple cases simultaneously;\n- Ensuring all processes and requirements are handled accurately and efficiently;\n- Monitoring cases from the initial contact through to resolution;\n- Delivering a positive customer experience through professionalism, empathy, and a customer-first mindset.\n- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\n\n**What you will bring:**\n\n- High school diploma or completed technical qualification (required);\n- Good command of English and Portuguese (required);\n- Previous experience in customer service or a contact centre environment (preferred);\n- Strong communication and interpersonal skills;\n- Excellent organizational abilities and problem-solving mindset;\n- Team-oriented with a strong customer focus;\n- Immediate availability.\n\n**Why Join Allianz Partners?**\n\n- Direct employment contract with Allianz Partners;\n- Comprehensive onboarding and continuous training opportunities;\n- Fixed working hours with rotating days off;\n- A young, dynamic, and multicultural work environment;\n- Real opportunities for career growth and internal mobility within a global organization;\n- A collaborative, inclusive workplace where people are at the heart of everything we do.\n\n**What we offer**\n\nOur employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.\n\nWe are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.\n\nCaring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.\n\n**How we hire**\n\nAllianz recruits through dedicated in-house teams and does not accept unsolicited resumes\u002FCVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.\n\n108739 | Customer Services & Claims | Professional | [[filter11]] | Allianz Partners | Full-Time | Permanent\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. \n\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. \n\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \n\n**Join us.** Let's care for tomorrow.",{"ai":95,"data analytics":95,"machine learning":95,"cloud-based tools":95},2,[39,40,41,42],{"communication":98,"interpersonal skills":98,"organizational abilities":98,"problem-solving":98,"teamwork":98,"customer orientation":98,"empathy":98},4,[43,44,45,46,47,48,49],{"case management":101,"customer service":98,"process adherence":101,"telephone assistance":98,"contact centre operations":101},3,[50,51,52,53,54],{"detected_language_jobad":104,"required":105},"en",[106],[107,110],{"language":108,"level":109},"ENGLISH","B2",{"language":111,"level":109},"PORTUGUESE",1,[50],[50],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F108739\u002Fcustomer-assistance-advisor"]