[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-software-engineer-level-iii-servicenow-arch-global-services-philippines-inc-de-ph":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":90,"processed_longitude":91,"processed_employment_types":92,"processed_working_hours":93,"processed_working_hours_labels":95,"processed_home_office":96,"processed_salary_min":87,"processed_salary_max":88,"processed_salary_currency":84,"processed_salary_source":97,"processed_benefits":98,"processed_benefits_labels":99,"processed_industry":100,"processed_skills":7,"processed_job_location":101,"processed_full_address_gmaps":103,"processed_street_gmaps":105,"processed_city_gmaps":106,"processed_postal_code_gmaps":107,"processed_country_gmaps":108,"processed_country_iso_code_gmaps":110,"full_description":16,"formatted_description":111,"processed_employment_types_labels":36,"processed_home_office_labels":34,"processed_industry_labels":38,"processed_it_skills":112,"processed_it_skills_labels":116,"processed_soft_skills":117,"processed_soft_skills_labels":118,"processed_job_expertise_skills":119,"processed_job_expertise_skills_labels":120,"processed_language_requirements":121,"processed_total_experience_years":128,"processed_professional_field":129,"processed_professional_field_labels":131,"processed_leadership_role":11,"processed_date_posted":20,"raw_job_url":132,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":100,"canonical_industry_label":38,"max_cpc":133,"actual_cpc":7},69089,"software-engineer-level-iii-servicenow-arch-global-services-philippines-inc","Software Engineer - Level III (ServiceNow)",null,{"name":9,"slug":10,"logo_url":7},"Arch Global Services (Philippines) Inc.","arch-global-services-philippines-inc",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":34,"employmentType":35,"industry":37,"skills":39,"baseSalary":82},"https:\u002F\u002Fschema.org\u002F","JobPosting","With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The ServiceNow Developer is responsible for the design, development, and unit testing of ServiceNow catalog Items, custom applications, automation, and integration solutions. The candidate will engage with Business Analysts and SMEs to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items, scoped applications\u002Fcustom applications, Now Assist AI, Otto, Intelligent Workflow Automation, and other aspects of ServiceNow. Tasks\u002FResponsibilities Design, architecture, maintenance, and enhancement of Catalog items. Configure, customize, and support Now Assist AI capabilities (e.g., generative AI search, predictive intelligence, virtual agent, case\u002Fincident summarization, and text-to-workflow features) across relevant ServiceNow modules. Create and maintain the current state of the ServiceNow platform architecture documentation, including AI-enabled agentic workflows. Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices. Develop technical design documents. Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects. Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform. Support ServiceNow upgrades planning and execution. Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases. Participate in the configuration and customizations, as needed, based on customer needs. Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner. Skills Required\u002FExperience 5 – 8 years professional work experience At least 3 years experience in ServiceNow development. Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request \u002F Service Catalog, Knowledge, Problem, CMDB, and Service Portal. Experience or familiarity with Now Assist AI or other ServiceNow generative AI capabilities is a strong plus. Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages. Experience with ServiceNow technologies such as Workflow\u002FFlow Designer, Workspace, ServiceNow Studio, UI Builder, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem. Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, JSON, SOAP, LDAP, JDBC, and ODBC. Experience in working on automations and enterprise integrations in ServiceNow with API, IntegrationHub\u002FOrchestration\u002FWorkflow Data Fabric, and other similar technologies. Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design. Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization. Must be willing to work night shift. Knowledge of ITIL methodologies and processes is a plus. Experience in Customer Service Management (CSM) is a plus. Experience in Configuration Management Database (CMDB)\u002FDiscovery\u002FService Mapping is a plus. Familiarity with A2A-based and MCP-based AI integration is a plus. ServiceNow Administrator (CSA)\u002FImplementation Specialist (CIS)\u002FDeveloper Certification\u002FITIL Foundation certification is a plus. Knowledge in Agile Development and JIRA is a plus. Micro-certification in AI \u002F GenAI capabilities is a plus. Technical Skills JavaScript HMTL\u002FCSS REST ServiceNow Flow Designer ServiceNow Service Catalog Now Assist AI JSON Education BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team. 10400 Arch Global Services (Philippines) Inc. Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career. Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously. Please be vigilant to fraudulent activity if you receive a communication or email asking you to submit any personal information. Do not send money or pass any details to someone suggesting they can provide employment with Arch. You should only enter your information into our official career portal. Please know the following about our interviewing and hiring practices. We never make job offers without a formal, in person, interview process. We never ask you to send money of any kind.",{"@type":18,"name":19},"Organization","10400 Arch Global Services (Philippines) Inc.","2026-09-03","2027-09-03",[23],{"@type":24,"address":25,"geo":30},"Place",{"@type":26,"addressLocality":27,"addressCountry":28,"addressRegion":29},"PostalAddress","Manila","PH","Metro Manila",{"@type":31,"latitude":32,"longitude":33},"GeoCoordinates",14.5995133,120.984234,"ONSITE",[36],"PERMANENT",[38],"Insurance",[40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81],"JavaScript","HTML","CSS","REST","ServiceNow Flow Designer","ServiceNow Service Catalog","Now Assist AI","JSON","XML","SOAP","LDAP","JDBC","ODBC","SSO","SAML","SSL","Web Services","API","IntegrationHub","Orchestration","Workflow Data Fabric","JIRA","GlideRecord","GlideAjax","GlideSystem","Communication","Collaboration","Stakeholder Management","Problem Solving","Innovation","Agile Methodology","ServiceNow Development","IT Service Management (ITSM)","ITIL Methodologies","Agile Development","Technical Documentation","Testing and Quality Assurance","Customer Service Management (CSM)","Configuration Management Database (CMDB)","Discovery","Service Mapping","AI Integration",{"@type":83,"currency":84,"value":85},"MonetaryAmount","PHP",{"@type":86,"minValue":87,"maxValue":88,"unitText":89},"QuantitativeValue",600000,1200000,"YEAR",[32],[33],"permanent",[94],"FULL_TIME",[94],"onsite","estimated",[],[],"insurance",[102],"10400, phl-manila, philippines",[104],"Manila, Metro Manila, Philippinen",[],[27],[],[109],"Philippinen",[28],"With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.\n\nThe ServiceNow Developer is responsible for the design, development, and unit testing of ServiceNow catalog Items, custom applications, automation, and integration solutions. The candidate will engage with Business Analysts and SMEs to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items, scoped applications\u002Fcustom applications, Now Assist AI, Otto, Intelligent Workflow Automation, and other aspects of ServiceNow.\n\n## Tasks\u002FResponsibilities\n\n- Design, architecture, maintenance, and enhancement of Catalog items.\n- Configure, customize, and support Now Assist AI capabilities (e.g., generative AI search, predictive intelligence, virtual agent, case\u002Fincident summarization, and text-to-workflow features) across relevant ServiceNow modules.\n- Create and maintain the current state of the ServiceNow platform architecture documentation, including AI-enabled agentic workflows.\n- Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.\n- Develop technical design documents.\n- Create well-structured test plans and coordinate testing activities, identify, document, and track software defects.\n- Perform and facilitate regression testing of resolved defects.\n- Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.\n- Support ServiceNow upgrades planning and execution.\n- Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.\n- Participate in the configuration and customizations, as needed, based on customer needs.\n- Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.\n\n## Skills Required\u002FExperience\n\n- 5 – 8 years professional work experience\n- At least 3 years experience in ServiceNow development.\n- Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request \u002F Service Catalog, Knowledge, Problem, CMDB, and Service Portal.\n- Experience or familiarity with Now Assist AI or other ServiceNow generative AI capabilities is a strong plus.\n- Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.\n- Experience with ServiceNow technologies such as Workflow\u002FFlow Designer, Workspace, ServiceNow Studio, UI Builder, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.\n- Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, JSON, SOAP, LDAP, JDBC, and ODBC.\n- Experience in working on automations and enterprise integrations in ServiceNow with API, IntegrationHub\u002FOrchestration\u002FWorkflow Data Fabric, and other similar technologies.\n- Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.\n- Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.\n- Must be willing to work night shift.\n- Knowledge of ITIL methodologies and processes is a plus.\n- Experience in Customer Service Management (CSM) is a plus.\n- Experience in Configuration Management Database (CMDB)\u002FDiscovery\u002FService Mapping is a plus.\n- Familiarity with A2A-based and MCP-based AI integration is a plus.\n- ServiceNow Administrator (CSA)\u002FImplementation Specialist (CIS)\u002FDeveloper Certification\u002FITIL Foundation certification is a plus.\n- Knowledge in Agile Development and JIRA is a plus.\n- Micro-certification in AI \u002F GenAI capabilities is a plus.\n\n## Technical Skills\n\n- JavaScript\n- HMTL\u002FCSS\n- REST\n- ServiceNow Flow Designer\n- ServiceNow Service Catalog\n- Now Assist AI\n- JSON\n\n## Education\n\nBS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline.\n\nDo you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.\n\n10400 Arch Global Services (Philippines) Inc. Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.\n\nAttention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously. Please be vigilant to fraudulent activity if you receive a communication or email asking you to submit any personal information. Do not send money or pass any details to someone suggesting they can provide employment with Arch. You should only enter your information into our official career portal. Please know the following about our interviewing and hiring practices. We never make job offers without a formal, in person, interview process. We never ask you to send money of any kind.",{"api":113,"css":113,"ssl":113,"sso":113,"xml":113,"html":113,"jdbc":113,"jira":114,"json":113,"ldap":113,"odbc":113,"rest":113,"saml":113,"soap":113,"glideajax":115,"javascript":115,"gliderecord":115,"glidesystem":115,"web services":113,"now assist ai":113,"orchestration":113,"integrationhub":113,"workflow data fabric":113,"servicenow flow designer":115,"servicenow service catalog":115},3,2,4,[40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64],{"communication":115,"collaboration":115,"stakeholder management":115,"problem solving":115,"innovation":113,"agile methodology":113},[65,66,67,68,69,70],{"discovery":114,"ai integration":114,"service mapping":114,"agile development":113,"itil methodologies":113,"servicenow development":115,"technical documentation":113,"it service management (itsm)":115,"testing and quality assurance":113,"customer service management (csm)":114,"configuration management database (cmdb)":114},[71,72,73,74,75,76,77,78,79,80,81],{"detected_language_jobad":122,"required":123},"en",[124],[125],{"language":126,"level":127},"ENGLISH","C1",5,[130],"Software and Applications Developers and Analysts",[130],"https:\u002F\u002Farchgroup.wd1.myworkdayjobs.com\u002Fen-us\u002Fcareers\u002Fjob\u002Fphl-manila\u002Fjob-posting-title-software-engineer---level-iii--servicenow-_r26_936",1]