The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Manager/Sr. Manager – Transfer Agency (Dealing) : VP/AVP Level

Location: Makati City, Manila

Multiple shift timings available like below:

APAC Shift: 06:00AM– 15:00PM and 09:00AM - 18:00PM PHT
US Shift: 14:00PM - 23:00PM and 19:00PM - 04:00AM PHT

Role Summary

There are multiple openings for Transfer Agency team in Philippines. The Transfer Agency function supports global fund management companies across the full investor lifecycle, including transaction processing, reporting, AML/KYC, registration, and payments. This role is responsible for managing BAU TA Dealing operations from the Philippines GCC, ensuring accurate and timely execution of investor transactions, adherence to SLAs, and compliance with regulatory requirements. The role also contributes to process improvement, risk management, and operational efficiency within a global delivery model.

Key Responsibilities

Process and oversee financial and non‑financial transactions in line with client and regulatory requirements
Ensure accuracy, completeness, and timeliness of transaction processing aligned to SLAs
Maintain and validate investor and client documentation with full audit trail capability
Identify and resolve operational issues within defined procedures and escalate where required
Support and drive process improvements, automation, and efficiency initiatives
Work on business initiatives and ad‑hoc requirements as per operational priorities
Review and maintain SOPs and process documentation to ensure standardization
Strengthening process controls and ensure adherence to governance standards
Handle complex transaction queries and provide effective resolution
Collaborate with global teams to ensure seamless service delivery
Provide guidance, support, and training to team members
Demonstrate strong ownership while contributing as an effective team player

Skills Required

Strong analytical and problem-solving skills
Ability to consistently meet client deliverables and service expectations
Proficiency in MS Excel, Word, and Windows-based systems
Strong written and verbal communication skills in English
Effective research, issue resolution, and stakeholder communication ability
Strong interpersonal skills with ability to build relationships and resolve issues
High level of adaptability, resilience, integrity, and self-management
Results-oriented mindset with focus on quality and delivery
Strong attention to detail and ability to manage multiple priorities
Ability to work in a flexible shift environment supporting global operations
Good understanding of risk management and control frameworks
Strong planning, organization, and time management capability

Qualifications & Experience

Prior experience in Transfer Agency / Investor Services is required
Bachelor’s degree in commerce or related discipline preferred
13+ years of relevant industry experience
Experience in handling complex queries, process controls, and operational delivery
Strong understanding of TA operations and its impact on related functions

What You Will Get In Return:

A genuinely unique opportunity to be part of an expanding large global business;
Competitive remuneration commensurate with skills and experience;
Training and development opportunities.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of China for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside China for the purpose of this recruitment.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us

Manager/Sr. Manager – Transfer Agency (Dealing) : VP/AVP Level