[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-grs-client-care-representative-i-sun-life-financial-asia-services-limited-de-ph":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":48,"processed_longitude":50,"processed_employment_types":52,"processed_working_hours":53,"processed_working_hours_labels":55,"processed_home_office":56,"processed_salary_min":45,"processed_salary_max":46,"processed_salary_currency":42,"processed_salary_source":57,"processed_benefits":58,"processed_benefits_labels":62,"processed_industry":63,"processed_skills":7,"processed_job_location":64,"processed_full_address_gmaps":66,"processed_street_gmaps":68,"processed_city_gmaps":69,"processed_postal_code_gmaps":70,"processed_country_gmaps":71,"processed_country_iso_code_gmaps":72,"full_description":16,"formatted_description":74,"processed_employment_types_labels":23,"processed_home_office_labels":21,"processed_industry_labels":25,"processed_it_skills":75,"processed_it_skills_labels":76,"processed_soft_skills":77,"processed_soft_skills_labels":80,"processed_job_expertise_skills":81,"processed_job_expertise_skills_labels":82,"processed_language_requirements":83,"processed_total_experience_years":90,"processed_professional_field":91,"processed_professional_field_labels":92,"processed_leadership_role":11,"processed_date_posted":19,"raw_job_url":93,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":63,"canonical_industry_label":25,"max_cpc":94,"actual_cpc":7},78532,"grs-client-care-representative-i-sun-life-financial-asia-services-limited","GRS Client Care Representative I",null,{"name":9,"slug":10,"logo_url":7},"Sun Life Financial Asia Services Limited","sun-life-financial-asia-services-limited",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"validThrough":20,"jobLocationType":21,"employmentType":22,"industry":24,"skills":26,"baseSalary":40},"https:\u002F\u002Fschema.org\u002F","JobPosting","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Operational Excellence – Call Management Interact and manage received calls effectively and professionally by providing the customers with outstanding customer service experience through the following: Provide a “World Class Call” customer service in assisting clients with their inquiries about our products, services, policies and claims (inbound calls) Solve client’s inquiries in a friendly and professional way from the very first call while adhering to Sun Life’s policies and procedures Seek opportunities to proactively provide clients with additional information on Sun Life Financial products & services available to them Be measured against quality, efficiency and effectiveness measures to help you continuously improve Work collaboratively as a team to learn, improve and grow Operational Excellence – Sales to Solutions Management Ensure we educate the clients on maximizing their benefits based on the plans that they have Teamwork, Collaboration, and Engagement Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and\u002For superiors through various projects, learning and development, skills assessment, and\u002For process improvement. Ensure to comply with the company’s internal and operations policies and guidelines. COMPETENCIES REQUIRED Communication Skills Fluency in English speaking and writing Strong and effective verbal and written communication skills. Good listening skills Problem Solving: Detect and recognize that there is a problem Identify the nature of the problem Define the problem Apply and advise the appropriate solution Multi-tasking in usage of tools and other resources to drive call resolution Effectively collaborate with on-shore partners Core Competencies: Collaborates Effectively – partners to deliver on team and organization goals Communicates Confidently – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal and vertical structure. Focuses on the Customer – Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment. Takes Accountability – Sets and achieves stretch objectives. Understands our business – Knows the fundamentals of the SLF business Job Category: Call Centre Posting End Date: 04\u002F10\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"@type":18,"name":9},"Organization","2026-09-02","2027-09-02","ONSITE",[23],"PERMANENT",[25],"Financial Services",[27,28,29,30,31,32,33,34,35,36,37,38,39],"Communication Skills","Problem Solving","Multi-tasking","Collaboration","Customer Focus","Accountability","Business Understanding","Listening Skills","Call Management","Customer Service","Sales Support","Insurance Products Knowledge","Policy and Procedure Compliance",{"@type":41,"currency":42,"value":43},"MonetaryAmount","USD",{"@type":44,"minValue":45,"maxValue":46,"unitText":47},"QuantitativeValue",30000,45000,"YEAR",[49],12.879721,[51],121.774017,"permanent",[54],"FULL_TIME",[54],"onsite","estimated",[59,60,61],"Supportive, flexible, and inclusive work environment","Collaborative leaders and colleagues","Opportunities for learning, growth, and career development",[59,60,61],"financial services",[65],"sun, asia service centre philippines, philippines",[67],"Philippinen",[],[],[],[67],[73],"PH","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.\n\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.\n\nOur values shape how we work: caring, authentic, bold, inspiring, and impactful.\n\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\n\nDiscover how you can make a difference in the lives of individuals, families and communities around the world.\n\n## Job Description:\n\n### Operational Excellence – Call Management\n\nInteract and manage received calls effectively and professionally by providing the customers with outstanding customer service experience through the following:\n\n- Provide a “World Class Call” customer service in assisting clients with their inquiries about our products, services, policies and claims (inbound calls)\n- Solve client’s inquiries in a friendly and professional way from the very first call while adhering to Sun Life’s policies and procedures\n- Seek opportunities to proactively provide clients with additional information on Sun Life Financial products & services available to them\n- Be measured against quality, efficiency and effectiveness measures to help you continuously improve\n- Work collaboratively as a team to learn, improve and grow\n\n### Operational Excellence – Sales to Solutions Management\n\n- Ensure we educate the clients on maximizing their benefits based on the plans that they have\n\n### Teamwork, Collaboration, and Engagement\n\n- Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and\u002For superiors through various projects, learning and development, skills assessment, and\u002For process improvement.\n- Ensure to comply with the company’s internal and operations policies and guidelines.\n\n### COMPETENCIES REQUIRED\n\n#### Communication Skills\n\n- Fluency in English speaking and writing\n- Strong and effective verbal and written communication skills.\n- Good listening skills\n\n#### Problem Solving:\n\n- Detect and recognize that there is a problem\n- Identify the nature of the problem\n- Define the problem\n- Apply and advise the appropriate solution\n- Multi-tasking in usage of tools and other resources to drive call resolution\n- Effectively collaborate with on-shore partners\n\n#### Core Competencies:\n\n- **Collaborates Effectively** – partners to deliver on team and organization goals\n- **Communicates Confidently** – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal and vertical structure.\n- **Focuses on the Customer** – Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment.\n- **Takes Accountability** – Sets and achieves stretch objectives.\n- **Understands our business** – Knows the fundamentals of the SLF business\n\n**Job Category:** Call Centre\n\n**Posting End Date:** 04\u002F10\u002F2026\n\n## Shine together\n\nAt Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.\n\n## Make life brighter\n\nWe’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant\n\nThere’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.\n\n## Shape the future\n\nWith an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.\n\nJoin us. Together, we can make the future brighter.\n\nJoin a top employer for a brighter future. Visit Sun Life Careers",{},[],{"communication skills":78,"problem solving":78,"multi-tasking":78,"collaboration":78,"customer focus":78,"accountability":78,"business understanding":79,"listening skills":78},4,3,[27,28,29,30,31,32,33,34],{"sales support":79,"call management":78,"customer service":78,"insurance products knowledge":79,"policy and procedure compliance":79},[35,36,37,38,39],{"detected_language_jobad":84,"required":85},"en",[86],[87],{"language":88,"level":89},"ENGLISH","C1",0,[36],[36],"https:\u002F\u002Fsunlife.wd3.myworkdayjobs.com\u002Fen-us\u002Fexperienced-jobs\u002Fjob\u002Ftaguig-city-national-capital-region-manila\u002Fgrs-client-care-representative-i_jr00127219-1",1]