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background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job Summary: The AML Analyst shall be responsible for reviewing, analyzing, and investigating name screening and transaction monitoring alerts generated from the AML systems to identify potential financial crime risks, including money laundering, fraud, and sanctions violations. • Perform assigned AML L1 Review for Name Screening in accordance with defined procedures, regulatory requirements, and Sun Life program standards • Conduct research using internal systems and publicly available sources • Document findings, observations, and outcomes accurately in required tools and templates • Adhere to defined workflows, productivity targets, and quality standards • Identify data gaps or issues and escalate appropriately to Team Leaders or Quality Control • Participate in training, coaching, and knowledge-sharing sessions • Collaborate effectively within a team-based, delivery-focused environment • Demonstrate continuous improvement through feedback and ongoing learning • Maintain up-to-date knowledge of AML regulations, sanctions programs, and financial crime trends. • Support periodic reviews of monitoring rules and screening criteria to enhance detection capabilities. • Ensure adherence to AML internal policies, procedures, and regulatory requirements. • Education: Bachelor’s degree in finance, business, law, or a related field (AML certifications like CAMS\u002FCA are a plus). • Experience: 1-3 years of experience in Business Operations, monitoring alert clearance. • Exposure to Insurance Sector will be preferred. • Analytical Skills: Strong investigative and critical thinking abilities to assess risk effectively. • Attention to Detail: Ability to identify subtle risk indicators and document findings accurately. • Communication Skills: Ability to write clear, concise, and well-supported disposition rationales based on which alerts dispositions are decided. • Teamwork & Integrity: Ability to work independently and collaboratively in a compliance-driven environment. Competencies (Behavioral) • Excellent verbal and written communication skills, with strong interpersonal skills • Self-motivated and independent; • Excellent relationship building skills as part of a team and with persons at all levels of the organization • Analytical thinker with strong conceptual and problem-solving skills; • Organized and detail-oriented with the ability to make sound judgments;. • Ability to resolve issues creatively, effect change, and execute in an accelerated manner • Excellent planning and organization skills and the ability to deal with complex issues • Ability to operate in a deadline-focused environment • Experience working in a client-facing, matrix, project-based assignments. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":185,"slug":186,"title":187,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":599},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Overall Purpose Reporting to the VP - Transformation & Enablement, the AVP will lead a team of approximately 40 team members and will serve as a strategic thought and execution leader for Canadian Operations' end-to-end workforce strategy. This role connects two critical pillars that enable operational excellence: Designing optimal global operating models that establish how and where work is performed and translate those decisions into actionable workforce management strategies Optimizing workforce management practices that maximize our capacity and efficiency Responsibilities Global Operating Model: Partner with Operations leaders to develop and execute a Global Operating Model strategy that establishes the foundation for how Canadian Operations leverages talent and resources across geographies. Develop and implement Global Operating Model strategies and roadmap aligned with Canadian Operations' business objectives to optimize resource utilization and establish operational resilience Drive initiatives to leverage cost-effective global workforce solutions and optimize our distinctive and diverse talent footprint Conduct in-depth workforce distribution analysis to identify optimization opportunities that inform both operating model decisions and workforce management practices Develop robust metrics and KPIs to measure workforce model effectiveness and inform continuous improvement Implement industry-leading best practices in resource modeling and utilization Establish and maintain governance structures that connect operating model strategy with implementation and execution Build stakeholder relationships to enable capabilities across geographic locations and increase resiliency Partner across geographies to monitor risks, ensure regulatory compliance, and maintain operational integrity Workforce Management: Optimize staffing across multiple business units by ensuring proper resource allocation and cost management. Initiate and implement enhanced workforce management practices for the organization including direction of multi-site service center workforce management functions, scheduling administration and provides support, direction and development of direct reports. Partner with the Director Workforce Management, working closely with many stakeholders, including talent acquisition, finance and operational leaders, to ensure a seamless cycle of resource management. The outputs of the team are data, insights, and recommendations that allow for Operations leaders to make optimized decisions related to staffing and to improve their outcomes through improved utilization of their capacity. Advance the practice of Workforce Management in Canadian Operations and expand services into teams in need of support. Partner with the Data Analytics team to develop and present productivity, resource, investment and financial models for executive decision making Conduct market scans and competitor insights from industry associations, publications and research reports General Criteria for Job Application Bachelor's degree in business or related field 15+ years of experience in Operations, with a focus on global operating model strategies Strong understanding of global resourcing models and best practices Outstanding communication and interpersonal skills, with the ability to influence at executive levels Advanced analytical and problem-solving skills, with data-driven decision-making abilities Significant experience working with diverse, global teams and stakeholders In-depth knowledge of risk principles and regulatory compliance in a global context Strong relationship management skills Excellent presentation skills and ability to make strategic recommendations to senior management Demonstrated ability to manage multiple complex initiatives running in parallel Understanding of best practices, tools, and methodologies for effective communication, collaboration, conflict resolution, and reaching consensus Significant leadership experience in building data and business intelligence teams, expertise in analytical solutions, data governance, performance metrics, and a commitment to service excellence and team motivation. Job Category: Call Centre Posting End Date: 07\u002F09\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":210,"slug":211,"title":212,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":601},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Overall Purpose The Assistant Vice President, Operational Learning & Performance (OLP) leads a team of ~80 employees across Canada and Asia. They are accountable for enabling Canadian Operations teams to consistently deliver Sun Life’s customer experience, business, and productivity outcomes by building and operating an AI‑enabled, insight‑driven learning, quality, and knowledge management operating model. OLP embeds learning, knowledge and readiness to prepare for operational change and reinforces performance in‑production, accelerating time‑to‑performance, reducing early‑tenure attrition, preventing quality defects, and protecting productivity as Operations scale and adopt AI‑enabled capabilities. Responsibilities Vision & Leadership Define and execute the vision, roadmap, and operating model for Operational Learning, Quality, and Knowledge Management aligned to Operations priorities Lead a large, geographically distributed, multi‑disciplinary organization supporting Canada‑based and global delivery Operations Build a consultative, pragmatic, outcome‑focused culture grounded in data, insight, and operational execution Business Partnership & Performance Enablement Act as a strategic business partner and trusted advisor to Operations leaders, diagnosing performance gaps, co-creating solutions and enabling timely, practical interventions Establish shared accountability with Operations leaders for capability building, sustained performance improvement, and customer outcomes Provide rapid insight and guidance regarding onboarding, process changes, and academy rollouts to enable fast corrective action Learning, Capability & Performance Enablement Design and evolve an end‑to‑end Operations learning ecosystem spanning onboarding, role readiness, continuous upskilling, and performance reinforcement Co‑own time‑to‑proficiency and role readiness outcomes, ensuring associates reach productivity, quality, and Client Experience expectations quickly and sustainably Monitor early‑tenure attrition, productivity, and quality trends, using integrated learning, QA, and performance insights to identify root causes and adjust enablement strategies Support Operations to embed learning, knowledge and readiness to prepare for operational change, ensuring new products, processes, tools, and policies are fully supported Ensure readiness of operational and technology change Quality, Insight & Analytics Operate and evolve a modern, risk‑based quality and performance insight model supported by AI‑enabled tools (e.g., Amazon Connect \u002F Contact Lens) Ensure quality and AI signals are trusted, calibrated, and value‑adding Translate insights into clear, actionable priorities for learning, coaching, and operational intervention Enable Operations leaders and Team Leaders to focus coaching where it matters most through role‑, team‑, and individual‑level insight Knowledge Management & Digital Enablement Own enterprise knowledge management strategy, standards, and operational integration Drive adoption of consistent digital and AI‑enabled knowledge solutions that support frontline execution and decision‑making Innovation & Operating Model Evolution Build modern OLP roles and operating models fit for an AI‑enabled future Partner closely with Technology, Client Experience Office (CXO), Workforce Management, Data & Analytics, and Transformation teams to enable end‑to‑end outcomes General Criteria for Job Application 10+ years of senior leadership experience in large, complex Operations, call centers, BPO, and\u002For shared services Proven success transforming learning, quality, or performance functions at scale Experience leading large, distributed, global teams Strong partnership and collaboration experience with senior Operations, CX, and Technology leaders Experience in regulated environments (financial services an asset) Deep expertise in modern learning systems, quality models, analytics, and AI‑enabled performance insights (Amazon Connect \u002F Contact Lens experience an asset) Strong ability to translate data into operational decisions and frontline‑ready actions Executive presence with the ability to influence without authority in matrixed environments Pragmatic, outcome‑focused change leader and clear, structured communicator Bilingualism is an asset Job Category: Call Centre Posting End Date: 07\u002F09\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":603,"slug":604,"title":605,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":606},65640,"client-care-representative-group-benefits-sun-life-financial-asia-services-limited","Client Care Representative - Group Benefits","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: As a Client Care Representative you will: o Should be a College graduate o Receive telephone calls regarding inquiries from our customers o Get on 3 concurrent chat sessions with customers o Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives o Use on-line systems to gather information required and resolve issues o Track, monitor and resolve customer requests o Provide superior customer service by being proactive in meeting customer needs o Commitment to a scheduled environment o Available to work overtime during the peak periods o Flexibility to work during standard hours of operation…. working night shifts o Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs o Minimum call center experience is of 1 year (inbound) o Previous related BPO work experience must be in Healthcare\u002F Insurance (Preferred) o Fluency in English speaking and writing o Ability to handle 3 concurrent chats with customers o Very good written communication skills o Ability to effectively promote Sun Life products and services o Have a Customer Centric approach o Ability to discover, analyze and solve problems o Ability to demonstrate empathy, self-awareness and emotional control o Good listening skills o Ability to approach situations with a positive attitude o Ability to value open and honest feedback o Ability to be a strong team player o Ability to translate frequent results coaching into continuous improvement o Ability to multitask proficiently in a fast paced, performance driven environment o Ability to deliver superior customer service skills that consistently demonstrate professionalism o Ability to adapt quickly and comfortably to change o Ability to handle stress in a high pressure environment o Attention to detail with strong documentation and follow up skill o Strong and effective verbal and written communication skills o Proficient Windows knowledge o Proficient keyboarding skills We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":608,"slug":609,"title":610,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":611},65641,"client-care-representative-individual-protection-sun-life-financial-asia-services-limited","Client Care Representative - Individual Protection","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Global Solutions is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Client Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Client Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC. RESPONSIBILITIES: Provide outstanding customer service and support by resolving telephone inquiries from customers. Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. Responsible for navigating computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC. Provides answers to a variety of moderately complex client inquiries about the life insurance policies using well defined guidelines. Performs multiple transactions to complete all aspects of client inquiries within standard guidelines. Ensures that thorough records are maintained by documenting all actions taken to process telephone-initiated requests. Reviews and interprets moderately complex plan and policy documents in order to respond to client requests and or makes entries into systems. Routine client contact includes policy interpretation and somewhat complex problem solutions. May follow-up with Team Leader or more senior staff member to obtain additional information needed to resolve customer inquiries. May provide input for the improvement of processes and procedures. QUALIFICATIONS and COMPETENCIES REQUIRED: College graduate of a 4-year course Minimum call center experience is of 1 year (inbound) Strong and effective verbal and written communication skills Ability to handle 2 concurrent chats with customers Ability to effectively promote Sun Life products and services Have a customer-centric approach Ability to discover, analyze and solve problems Ability to demonstrate empathy, self-awareness, and emotional control Good listening skills Ability to approach situations with a positive attitude Ability to value open and honest feedback Ability to be a strong team player Ability to translate frequent results coaching into continuous improvement Ability to multitask proficiently in a fast paced, performance driven environment Ability to deliver superior customer service skills that consistently demonstrate professionalism Ability to adapt quickly and comfortably to change Ability to handle stress in a high-pressure environment Attention to detail with strong documentation and follow up skill Proficient Windows knowledge Proficient keyboarding skills We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":613,"slug":614,"title":615,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":616},65643,"client-care-representative-ph-ops-sun-life-financial-asia-services-limited","Client Care Representative - PH Ops","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Work Management • Assist with client inquiries and requests across multiple communication channels • Review and process various client requests • Validate submitted documents (such as identification and proof of account details) • Coordinate with support teams, such as workforce managers, to ensure efficient service delivery • Endorse requests for further action or approval Teamwork, Collaboration, and Engagement • Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and\u002For superiors through various projects, learning and development, skills assessment, and\u002For process improvement • Ensure to comply with the company’s internal and operations policies and guidelines Communication Skills • Fluent in verbal and written English • Strong and effective communication skills • Good listening skills Problem Solving: • Detect and recognize that there is a problem • Identify the nature of the problem • Define the problem • Apply and advise the appropriate solution • Multi-tasking in usage of tools and other resources to drive query resolution • Effectively collaborate with peers and other teams Core Competencies: • Collaborates Effectively – partners to deliver on team and organization goals • Communicates Confidently – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal and vertical structure. • Focuses on the Customer – Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment. • Takes Accountability – Sets and achieves stretch objectives We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":618,"slug":619,"title":620,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":621},65644,"client-care-representative-group-retirement-services-sun-life-financial-asia-services-limited","Client Care Representative - Group Retirement Services","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Global Solutions is an off-shore based contact centre, established to assist the on-shore Client Care Centre of Sun Life Assurance of Canada in their operations, mainly in handling inquiries either through telephone and\u002For chat for Group Benefit and Individual lines of business. Group Retirement Services (GRS) is the leading provider of Defined Contribution plans in Canada serving over 1 million plan members. It offers a wide range of products and services to meet the unique needs of SLF plan sponsors and plan members. The CCR provides consistent quality customer service experience for GOVT and\u002F or GB\u002F GRS clients who contact the Client Contact Centre. The CCR reports to the GRS Team Leader. RESPONSIBILITIES: Operational Excellence – Call Management Interact and manage received calls effectively and professionally by providing the customers with outstanding customer service experience through the following: Provide a “World Class Call” customer service in assisting clients with their inquiries about our products, services, policies and claims (inbound calls) Solve clients’ inquiries in a friendly and professional way from the very first call while adhering to Sun Life’s policies and procedures Seek opportunities to proactively provide clients with additional information on Sun Life Financial products & services available to them Be measured against quality, efficiency and effectiveness measures to help you continuously improve Work collaboratively as a team to learn, improve and grow Ensure that clients are educated of Sun Life Financial products whenever necessary or when there are opportunities. Teamwork, Collaboration, and Engagement Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and\u002For superiors through various projects, learning and development, skills assessment, and\u002For process improvement. Ensure to comply with the company’s internal and operations policies and guidelines. QUALIFICATIONS and COMPETENCIES REQUIRED: Bachelor’s degree graduate Must have at least 1 year of BPO experience with a strong background in handling complex inbound account\u002Fs Strong and effective verbal and written communication skills Good listening skills Effective problem solving skills: Detect and recognize that there is a problem. Identify the nature of the problem. Define the problem. Apply and advise the appropriate solution. Multi-tasking in usage of tools and other resources to drive call resolution. Effectively collaborate with on-shore partners Collaborates effectively – partners to deliver on team and organization goals Communicates confidently – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal and vertical structure. Focuses on the customer – Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment. Takes accountability – Sets and achieves stretch objectives. Understands our business – Knows the fundamentals of the Sun Life Financial business We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":349,"slug":350,"title":351,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":623},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: As a US Member Support Representative, you will be responsible for handling member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Some inquiries will involve aspects of their group benefits plan like their eligibility, coverage and claims. RESPONSIBILITIES: Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Effectively listen to members and determine the best course of action. Empathetically assist the member through the claims process. Achieve productivity, scheduled adherence and quality assurance expectations Commit to a scheduled environment Must be available to work overtime during the peak periods Must be able to work during standard hours of operation…. working night shifts Will contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs QUALIFICATIONS and COMPETENCIES REQUIRED: College graduate Maximum overall experience is 5-6 years Minimum call center experience is of 1 year (inbound) Maximum call center experience of 4 years Fluency in English speaking and writing Ability to handle 3 concurrent chats with customers Very good written communication skills Writing speed of 25 words per minute with an accuracy of 95% Ability to effectively promote Sun Life products and services Have a Customer Centric approach Ability to discover, analyze and solve problems Ability to demonstrate empathy, self-awareness and emotional control Good listening skills Ability to approach situations with a positive attitude Ability to value open and honest feedback Ability to be a strong team player Ability to translate frequent results coaching into continuous improvement Ability to multitask proficiently in a fast paced, performance driven environment Ability to deliver superior customer service skills that consistently demonstrate professionalism Ability to adapt quickly and comfortably to change Ability to handle stress in a high pressure environment Attention to detail with strong documentation and follow up skill Strong and effective verbal and written communication skills Proficient Windows knowledge Proficient keyboarding skills We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":625,"slug":626,"title":627,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":628},65647,"client-care-representative-i-sun-life-financial-asia-services-limited","Client Care Representative I","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Work Management • Assist with client inquiries and requests across multiple communication channels • Review and process various client requests • Validate submitted documents (such as identification and proof of account details) • Coordinate with support teams, such as workforce managers, to ensure efficient service delivery • Endorse requests for further action or approval Teamwork, Collaboration, and Engagement • Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and\u002For superiors through various projects, learning and development, skills assessment, and\u002For process improvement • Ensure to comply with the company’s internal and operations policies and guidelines Communication Skills • Fluent in verbal and written English • Strong and effective communication skills • Good listening skills Problem Solving: • Detect and recognize that there is a problem • Identify the nature of the problem • Define the problem • Apply and advise the appropriate solution • Multi-tasking in usage of tools and other resources to drive query resolution • Effectively collaborate with peers and other teams Core Competencies: • Collaborates Effectively – partners to deliver on team and organization goals • Communicates Confidently – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal and vertical structure. • Focuses on the Customer – Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment. • Takes Accountability – Sets and achieves stretch objectives Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":422,"slug":423,"title":424,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":630},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: As a Client Care Representative you will: o Receive telephone calls regarding inquiries from our customers o Get on 3 concurrent chat sessions with customers o Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives o Use on-line systems to gather information required and resolve issues o Track, monitor and resolve customer requests o Provide superior customer service by being proactive in meeting customer needs o Commitment to a scheduled environment o Available to work overtime during the peak periods o Flexibility to work during standard hours of operation…. working night shifts o Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs o Minimum call center experience is of 1 year (inbound) o Previous related BPO work experience must be in Healthcare\u002F Insurance (Preferred) o Fluency in English speaking and writing o Ability to handle 3 concurrent chats with customers o Very good written communication skills o Ability to effectively promote Sun Life products and services o Have a Customer Centric approach o Ability to discover, analyze and solve problems o Ability to demonstrate empathy, self-awareness and emotional control o Good listening skills o Ability to approach situations with a positive attitude o Ability to value open and honest feedback o Ability to be a strong team player o Ability to translate frequent results coaching into continuous improvement o Ability to multitask proficiently in a fast paced, performance driven environment o Ability to deliver superior customer service skills that consistently demonstrate professionalism o Ability to adapt quickly and comfortably to change o Ability to handle stress in a high pressure environment o Attention to detail with strong documentation and follow up skill o Strong and effective verbal and written communication skills o Proficient Windows knowledge o Proficient keyboarding skills We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":632,"slug":633,"title":634,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":635},65649,"client-care-representative-sun-life-financial-asia-services-limited","Client Care Representative","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job Description: As a Client Care Representative you will: o Receive telephone calls regarding inquiries from our customers o Get on 3 concurrent chat sessions with customers o Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives o Use on-line systems to gather information required and resolve issues o Track, monitor and resolve customer requests o Provide superior customer service by being proactive in meeting customer needs o Commitment to a scheduled environment o Available to work overtime during the peak periods o Flexibility to work during standard hours of operation…. working night shifts o Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs o Minimum call center experience is of 1 year (inbound) o Previous related BPO work experience must be in Healthcare\u002F Insurance (Preferred) o Fluency in English speaking and writing o Ability to handle 3 concurrent chats with customers o Very good written communication skills o Ability to effectively promote Sun Life products and services o Have a Customer Centric approach o Ability to discover, analyze and solve problems o Ability to demonstrate empathy, self-awareness and emotional control o Good listening skills o Ability to approach situations with a positive attitude o Ability to value open and honest feedback o Ability to be a strong team player o Ability to translate frequent results coaching into continuous improvement o Ability to multitask proficiently in a fast paced, performance driven environment o Ability to deliver superior customer service skills that consistently demonstrate professionalism o Ability to adapt quickly and comfortably to change o Ability to handle stress in a high pressure environment o Attention to detail with strong documentation and follow up skill o Strong and effective verbal and written communication skills o Proficient Windows knowledge o Proficient keyboarding skills Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":637,"slug":638,"title":634,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":639},65650,"client-care-representative-sun-life-financial-asia-services-limited-2","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: As a Client Care Representative you will: o Receive telephone calls regarding inquiries from our customers o Get on 3 concurrent chat sessions with customers o Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives o Use on-line systems to gather information required and resolve issues o Track, monitor and resolve customer requests o Provide superior customer service by being proactive in meeting customer needs o Commitment to a scheduled environment o Available to work overtime during the peak periods o Flexibility to work during standard hours of operation…. working night shifts o Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs o Minimum call center experience is of 1 year (inbound) o Previous related BPO work experience must be in Healthcare\u002F Insurance (Preferred) o Fluency in English speaking and writing o Ability to handle 3 concurrent chats with customers o Very good written communication skills o Ability to effectively promote Sun Life products and services o Have a Customer Centric approach o Ability to discover, analyze and solve problems o Ability to demonstrate empathy, self-awareness and emotional control o Good listening skills o Ability to approach situations with a positive attitude o Ability to value open and honest feedback o Ability to be a strong team player o Ability to translate frequent results coaching into continuous improvement o Ability to multitask proficiently in a fast paced, performance driven environment o Ability to deliver superior customer service skills that consistently demonstrate professionalism o Ability to adapt quickly and comfortably to change o Ability to handle stress in a high pressure environment o Attention to detail with strong documentation and follow up skill o Strong and effective verbal and written communication skills o Proficient Windows knowledge o Proficient keyboarding skills Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":274,"slug":275,"title":276,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":641},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Operate, monitor and continuously improve production data workloads serving SLHK. Manage schedules and SLAs, execute controlled changes, lead first‑line incident response, and support data quality checks with complete evidence. Key Qualifications: Should have at least 8+ years of experience 3–6 years in DataOps\u002FETL operations; hands‑on with enterprise schedulers (e.g., Control‑M) and production support. Working SQL and Cloud data familiarity; exposure to Data Quality, Lineage and Metadata processes is a plus. Key Responsibilities: Scheduling & Monitoring — Own daily\u002Fweekly schedules in the enterprise scheduler; maintain calendars\u002Fdependencies; implement health checks and alerts (e.g., Control‑M). Incident & Problem Management — Triage and restore service; capture RCA and prevention actions; maintain runbooks\u002Fknowledge base. Change & Release Execution — Execute deployments\u002Fconfig changes under change controls with complete evidence and rollback plans. Data Quality Operations Support — Run DQ checks and reconciliations, file evidence, and track remediation with DG\u002FDQ leads. Service Reporting — Publish job success\u002Flatency\u002FSLA compliance; automate to reduce manual toil. Job Category: IT - Application Development Posting End Date: 29\u002F11\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":380,"slug":381,"title":382,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":643},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Overall Purpose: Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; if so, consider a career as a Disability Case Specialist at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our client and their employees in this journey. Responsibilities: • Adjudicate disability for eligibility of short and long-term benefits. This includes reviewing and analyzing contractual, medical, functional and occupational information • Coordinate appropriate interventions including, but not limited to: Independent Medical Evaluations, Functional • Capacity Evaluations, Ergonomic assessments, Medical Consultant Opinions, Rehabilitation Consultant resources, and Consulting Mental Health Experts • Work collaboratively with insured employees, clients, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and communicate verbal and written decisions while maintaining confidentiality and privacy • Conduct telephone interviews in both English and French languages to obtain information to develop and maintain outcome-focused case management plans to support employees in their recovery and return to work • Identify and assess medical and non-medical influencing factors, functional capability, restrictions and limitations • Build strong relationships with our clients: employers and their employees • Participate in face to face (virtual) client meetings • Engage in continuous learning about disability practices and tools Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":645,"slug":646,"title":647,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":648},65657,"disability-case-specialist-sun-life-financial-asia-services-limited","Disability Case Specialist","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; if so, consider a career as a Disability Case Specialist at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our client and their employees in this journey. What will you do? Adjudicate disability for eligibility of short and long-term benefits. This includes reviewing and analyzing contractual, medical, functional and occupational information Coordinate appropriate interventions including, but not limited to: Independent Medical Evaluations, Functional Capacity Evaluations, Ergonomic assessments, Medical Consultant Opinions, Rehabilitation Consultant resources, and Consulting Mental Health Experts Work collaboratively with insured employees, clients, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and communicate verbal and written decisions while maintaining confidentiality and privacy Conduct telephone interviews to obtain information to develop and maintain outcome-focused case management plans to support employees in their recovery and return to work Identify and assess medical and non-medical influencing factors, functional capability, restrictions and limitations Build strong relationships with our clients: employers and their employees Participate in face to face (virtual) client meetings Engage in continuous learning about disability practices and tools Required Qualifications: Degree in Nursing or any allied medical courses At least 2 years related experience in disability case management Strong BPO Healthcare experience Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product Competencies: Critical thinking and analytical skills with a passion for solving challenging situations Customer service focus; demonstrating empathy, with outstanding communication and listening skills Ability to prioritize work items in order to meet client service standards and Sun Life best practice guidelines Thrives in a dynamic, fast paced environment while maintaining attention to detail with complex claims and contracts Adaptability, flexibility, and excellent organization skills Ability to make sound decisions, supported by strong rationale Resiliency and ability to manage challenging situations Identifying opportunities to improve processes Excellent written and verbal communication skills (English language) Collaborative Team Player who can effectively work independently and with others *Selected candidates will be required to take a written and oral language test to evaluate English language proficiency *Selected candidates may be required to undergo a case study component during the interview What’s in it for you? Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives A benefits package including: medical, dental, life and disability insurance, and paid vacation Comprehensive training program in classroom and ongoing to be set up for success A friendly, collaborative and inclusive culture Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle Opportunity to work from home up once fully trained An environment of continuous learning and improvement – Education Assistance provided We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":650,"slug":651,"title":652,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":653},65659,"itam-delivery-manager-sun-life-financial-asia-services-limited","ITAM Delivery Manager","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Please enter the external job description here (remove this line) Job description (heading) \u002F Description du poste (titre) The CTO APAC ITAM Delivery Manager is responsible for overseeing the end‑to‑end delivery, execution, and governance of IT Asset Management services across the organization. This role ensures that ITAM processes, controls, and service commitments are consistently met, while driving operational excellence, compliance, and continuous improvement. The ITAM Delivery Manager acts as the primary point of accountability for service performance, stakeholder alignment, and cross‑functional coordination. Responsibilities (heading) \u002F Responsabilités (titre) Service Delivery & Operations Lead and manage the day‑to‑day delivery of ITAM services, ensuring adherence to SLAs, KPIs, and compliance requirements. Oversee the full lifecycle of IT assets (hardware, software, EUC and NON-EUC assets), ensuring accurate tracking, documentation, and reporting. Ensure timely execution of asset‑related activities such as procurement, deployment, recovery, disposal, and reconciliation. Monitor service performance and proactively address operational risks, bottlenecks, and escalations. Governance, Compliance & Controls Enforce ITAM policies, standards, and controls across all asset classes. Ensure compliance with internal audit, regulatory, and security requirements. Drive remediation of audit findings, CAS items, and process gaps. Maintain strong alignment with Legal, HR, Finance, Security, and Procurement on asset governance matters. Process Management & Continuous Improvement Own and maintain ITAM processes, SOPs, OGs, and process notes, ensuring they remain current and effective. Identify opportunities to streamline workflows, reduce manual effort, and improve data accuracy. Lead process improvement initiatives and ensure consistent adoption across all delivery teams. Partner with Managed Services providers to ensure smooth execution of delegated ITAM activities. Stakeholder & Vendor Management Serve as the primary ITAM point of contact for senior leadership, business units, and cross‑functional teams. Manage relationships with vendors, service providers, and internal partners to ensure seamless service delivery. Facilitate regular service reviews, performance reporting, and alignment meetings. Team Leadership Provide direction and oversight to ITAM analysts, coordinators, and managed services teams. Ensure clear role definitions, workload distribution, and performance expectations. Support capability building through training, coaching, and knowledge sharing. Reporting & Analytics Oversee the accuracy and completeness of ITAM data in ServiceNow or equivalent platforms. Deliver regular dashboards, compliance reports, and executive summaries. Provide insights and recommendations to support budgeting, forecasting, and lifecycle planning. Required 5+ years of experience in IT Asset Management, IT Operations, or Service Delivery. Strong understanding of ITAM frameworks (ITIL, SAM\u002FHAM best practices). Experience managing cross‑functional teams and service providers. Excellent communication, stakeholder management, and problem‑solving skills. Preferred ITIL certification (Foundation or higher). Experience with ServiceNow ITAM or similar platforms. Background in audit, compliance, or process governance. Experience working in a managed services or shared services environment. Job Category: IT - Technology Services Posting End Date: 30\u002F10\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":655,"slug":656,"title":657,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":658},65661,"finance-specialist-sun-life-financial-asia-services-limited","Finance Specialist","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: SPECIFIC ACCOUNTABILITIES Support monthly forecasting, annual planning, budgeting, and financial reporting activities. Perform variance analysis and identify key financial and business drivers affecting results. Prepare and maintain financial models, forecasts, management reports, and dashboards. Analyze revenue, expenses, margins, accruals, profitability, and other key financial metrics. Support monthly and quarterly financial close and reporting processes. Prepare, review, and distribute recurring financial and operational reports. Extract, validate, and analyze data from financial reporting systems and data warehouses. Support fee, billing, invoice, and revenue-related activities, including fee analysis, accrual reviews, reconciliations, and expense recovery calculations. Investigate reporting discrepancies and collaborate with stakeholders to resolve issues. Provide financial insights and recommendations to support management decision-making. Partner with Finance, Accounting, Pricing, Fund Operations, Reporting & Analytics, and other business stakeholders to deliver reporting and analytical requirements. Support surveys, benchmarking exercises, RFP requests, and ad hoc analysis as required. Maintain and continuously improve reporting processes, controls, and documentation. QUALIFICATIONS AND COMPETENCIES REQUIRED Education Bachelor’s degree in Accounting, Finance, Economics, Business Administration, or a related field. Experience 2-5 years of experience in Financial Planning & Analysis (FP&A), Financial Reporting, Finance Operations, Accounting, or related Finance functions. Experience in Financial Services, Insurance, Wealth Management, or a similar industry is preferred. Technical Competencies Strong financial analysis, forecasting, budgeting, and reporting capabilities. Advanced Microsoft Excel and Microsoft Office skills. Experience with SAP, AFO, Tableau, Power BI, Access, or similar financial reporting tools is preferred. Ability to analyze large volumes of financial data and translate findings into actionable business insights. Knowledge of billing, fee analysis, invoicing, accruals, and financial operations processes is an asset. Behavioral Competencies Strong analytical and problem-solving skills. Excellent written and verbal communication skills. High attention to detail and accuracy. Strong organizational and stakeholder management skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Ability to collaborate effectively with business partners and cross-functional stakeholders. Job Category: Call Centre Posting End Date: 01\u002F09\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":435,"slug":436,"title":437,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":660},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a well-organized visionary leader, service oriented, experienced in disability management and able to demonstrate empathy? Are you able to see the big picture, along with the critical detail and understand how to cultivate behaviour in your team to drive results? If so, consider applying your skills and experience to a leadership position with Group Disability at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. You would be supporting our disability case managers in making a difference in our customers’ lives and in return we actively support your professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build a career! What will you do? Responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team’s continued development Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies Exhibit solid communication, organizational and people skills in order to effectively manage client relationships. Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes Proactively address clients’ needs and address complaints that may be escalated to you. Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business Foster a strong relationship with Business Development to support proactive client management for assigned clients Required Qualifications: Degree in Nursing or any allied medical courses At least 2 years related experience in disability case management \u002F group insurance with disability focus At least 5 years leadership experience Strong BPO Healthcare experience Strong analytical and problem-solving skills; ability to speak to trends, stats, report cards on clients’ disability experience Outstanding communication skills – written and verbal Ability to deal with stressful situations Ability to deliver difficult news in a tactful and sensitive manner Competencies: Critical thinking and stellar customer service skills Adaptability, flexibility and strong decision making skills Demonstrated ability to lead through change Strong communication and interpersonal skills Solid organizational and motivational skills Good presentation skills What’s in it for you? Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas A benefits package including: medical, dental, life and disability insurance, and paid vacation Comprehensive training programs from the start of employment and ongoing coaching to set you up for success We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":662,"slug":663,"title":664,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":665},65665,"operations-manager-sun-life-financial-asia-services-limited","Operations Manager","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Operations Manager provides leadership, direction and decision making in a high volume, fast paced, front line client service environment. They will ensure the delivery of a consistent quality customer service experience by ensuring the Client Care Representatives (CCRs) are motivated, coached, developed and skilled to meet the CCC’s performance targets. The delivery of service requires a strong execution of our management operating system which is essential in our highly structured and fast paced work environment. The Manager reports to the Operations Director and is responsible for the direct management of teams to deliver a consistent customer service experience, delivering on all key performance metrics. Main Accountabilities: - Execute the management operating system requirements for forecasting, planning, follow up reporting and evaluation - Communicate effectively to ensure a consistent experience for the representatives and members - Interact directly with members, as required - Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis - Analyze metrics and ensure Supervisors are taking appropriate and timely action - Understand and deliver on all key performance metrics virtually - Understand and deliver on key financial objectives - Ensure staff are equipped with the knowledge, training, experience, tools, and technology needed to achieve the required business results - Provide leadership, coaching, and mentoring to the Supervisors to develop their competencies and position them for success - Championing the coaching model - Foster a work environment that values the people and encourages participation, creativity, learning and accountability - Responsible for employee recruitment in order to meet business objectives - Ensure team adopts and sustains change - Identify opportunities for process and system improvements - Communicate openly with team ensuring messages and initiatives are clearly understood - Support and actively endorse the P4 culture (People, Partnership, Passion and Performance) and philosophies - Partner with other areas to promote understanding and knowledge exchange between business units Qualifications\u002FCompetencies: - Bachelor’s degree - Previous Call Centre experience, 3-5 years as an Operations Manager - Related work experience must be in Healthcare Insurance in a BPO setting - Proven Customer Service Skills - Proven leadership capability and a strong results orientation - Ability to influence change through positive motivation - Ability to build consensus with a decision-making process - Capable of working in a structured and tactical management operating system - Strong coaching, leading and performance management skills - Able to build sustainable processes and identify continuous improvement opportunities - Capable of building supportable business cases to justify change based on logic and understanding - Excellent change management skills - Strong communication skills (verbal and written) - Strong team player \u002F team building skills - Strong organizational and decision-making skills Assets: - Previous experience in a Six Sigma and\u002For Lean environment We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":667,"slug":668,"title":125,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":669},65667,"penetration-testing-analyst-sun-life-financial-asia-services-limited","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: At Sun Life, we work together, share common values, and encourage growth and achievement. We are seeking a skilled Penetration Testing Analyst to perform hands-on security testing of applications, infrastructure, and systems. This role is primarily focused on Penetration Testing delivery, with secondary exposure to Red Team activities, contributing to adversary simulation exercises where required. The successful candidate will have strong technical testing capabilities, with an interest in developing broader offensive security skills. Key Responsibilities Perform web, API, mobile, and infrastructure penetration testing across enterprise applications. Identify, exploit, and validate security vulnerabilities using manual testing techniques and industry tools. Conduct testing in line with established methodologies and security frameworks (e.g., OWASP). Produce clear, structured reports outlining: Vulnerabilities and root cause Business impact and risk rating Practical remediation recommendations Perform research into new vulnerabilities, exploits, and attack techniques to enhance testing coverage. Support re-testing activities to validate remediation of identified issues. Support Red Team or adversary simulation exercises where required. Contribute to reconnaissance and attack surface mapping, Identification of potential attack paths. Support documentation of attack paths and identified security gaps. Assist in controlled exploitation activities under guidance, including: Initial access techniques Limited post-exploitation validation (e.g., privilege escalation concepts, lateral movement awareness) Collaborate with senior team members to understand real-world attacker behaviour and techniques. Required Skills & Experience Core Penetration Testing Skills (Essential) Hands-on experience in: Web application security testing (OWASP Top 10) API security testing Basic network\u002Finfrastructure testing Strong understanding of: Authentication, session management, and access control flaws Input validation and injection vulnerabilities Experience with tools such as: Burp Suite, Nmap, sqlmap, or similar Ability to perform manual testing beyond automated scanning. Strong documentation and reporting skills, with focus on clear risk articulation. Red Teaming Skills (Desirable – Foundational Level) Basic understanding of adversary simulation concepts and attack lifecycle. Familiarity with: Reconnaissance techniques Common initial compromise methods Awareness of: Privilege escalation and lateral movement concepts Attack paths across enterprise environments Interest in developing Red Team and offensive security capabilities over time. Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. Certifications such as OSCP, OSWA, CISSP or CompTIA are desired but not required. Benefits 22 Days Annual Leave - increasing to 25 days based on length of service Maternity Leave, Paternity Leave, Parental Leave C$400\u002F€275 Fitness Reimbursement for gym membership annually Annual Bonus plan based on Company and Individual Performance 100% Private Health Insurance cover for employees and 50% contribution for family members from date of hire Study Assistance Programme inclusive of Masters Programme S&S Club, Wellness Programme, GP Scheme, Flu Vaccines, Eye Care Scheme as well as lots of discounted events and classes Defined Contribution Pension Scheme Access to Professional Development Training Platforms Job Category: IT - Technology Services Posting End Date: 01\u002F09\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":123,"slug":124,"title":125,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":671},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: At Sun Life, we work together, share common values, and encourage growth and achievement. We are seeking a skilled Penetration Testing Analyst to perform hands-on security testing of applications, infrastructure, and systems. This role is primarily focused on Penetration Testing delivery, with secondary exposure to Red Team activities, contributing to adversary simulation exercises where required. The successful candidate will have strong technical testing capabilities, with an interest in developing broader offensive security skills. Key Responsibilities Perform web, API, mobile, and infrastructure penetration testing across enterprise applications. Identify, exploit, and validate security vulnerabilities using manual testing techniques and industry tools. Conduct testing in line with established methodologies and security frameworks (e.g., OWASP). Produce clear, structured reports outlining: Vulnerabilities and root cause Business impact and risk rating Practical remediation recommendations Perform research into new vulnerabilities, exploits, and attack techniques to enhance testing coverage. Support re-testing activities to validate remediation of identified issues. Support Red Team or adversary simulation exercises where required. Contribute to reconnaissance and attack surface mapping, Identification of potential attack paths. Support documentation of attack paths and identified security gaps. Assist in controlled exploitation activities under guidance, including: Initial access techniques Limited post-exploitation validation (e.g., privilege escalation concepts, lateral movement awareness) Collaborate with senior team members to understand real-world attacker behaviour and techniques. Required Skills & Experience Core Penetration Testing Skills (Essential) 2+ years of hands-on professional experience in: Web application security testing (OWASP Top 10) API security testing Basic network\u002Finfrastructure testing Strong understanding of: Authentication, session management, and access control flaws Input validation and injection vulnerabilities Experience with tools such as: Burp Suite, Nmap, sqlmap, or similar Ability to perform manual testing beyond automated scanning. Strong documentation and reporting skills, with focus on clear risk articulation. Red Teaming Skills (Desirable – Foundational Level) Basic understanding of adversary simulation concepts and attack lifecycle. Familiarity with: Reconnaissance techniques Common initial compromise methods Awareness of: Privilege escalation and lateral movement concepts Attack paths across enterprise environments Interest in developing Red Team and offensive security capabilities over time. Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. Practical PenTesting Certifications such as OSCP, OSWA, CWES & BSCP etc... are desired but not required. Benefits 22 Days Annual Leave - increasing to 25 days based on length of service Maternity Leave, Paternity Leave, Parental Leave C$400\u002F€275 Fitness Reimbursement for gym membership annually Annual Bonus plan based on Company and Individual Performance 100% Private Health Insurance cover for employees and 50% contribution for family members from date of hire Study Assistance Programme inclusive of Masters Programme S&S Club, Wellness Programme, GP Scheme, Flu Vaccines, Eye Care Scheme as well as lots of discounted events and classes Defined Contribution Pension Scheme Access to Professional Development Training Platforms Job Category: IT - Technology Services Posting End Date: 30\u002F12\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":234,"slug":235,"title":125,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":673},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: At Sun Life, we work together, share common values, and encourage growth and achievement. We are seeking a skilled Penetration Testing Analyst to perform hands-on security testing of applications, infrastructure, and systems. This role is primarily focused on Penetration Testing delivery, with secondary exposure to Red Team activities, contributing to adversary simulation exercises where required. The successful candidate will have strong technical testing capabilities, with an interest in developing broader offensive security skills. Key Responsibilities Perform web, API, mobile, and infrastructure penetration testing across enterprise applications. Identify, exploit, and validate security vulnerabilities using manual testing techniques and industry tools. Conduct testing in line with established methodologies and security frameworks (e.g., OWASP). Produce clear, structured reports outlining: Vulnerabilities and root cause Business impact and risk rating Practical remediation recommendations Perform research into new vulnerabilities, exploits, and attack techniques to enhance testing coverage. Support re-testing activities to validate remediation of identified issues. Support Red Team activities where required. Contribute to reconnaissance and attack surface mapping, Identification of potential attack paths. Support documentation of attack paths and identified security gaps. Assist in controlled exploitation activities under guidance, including: Initial access techniques Limited post-exploitation validation (e.g., privilege escalation concepts, lateral movement awareness) Collaborate with senior team members to understand real-world attacker behaviour and techniques. Required Skills & Experience Core Penetration Testing Skills (Essential) 2+ years of hands-on experience in: Web application security testing (OWASP Top 10) API security testing Basic network\u002Finfrastructure testing Strong understanding of: Authentication, session management, and access control flaws Input validation and injection vulnerabilities Experience with tools such as: Burp Suite, Nmap, sqlmap, or similar Ability to perform manual testing beyond automated scanning. Strong documentation and reporting skills, with focus on clear risk articulation. Red Teaming Skills (Desirable – Foundational Level) Basic understanding of adversary simulation concepts and attack lifecycle. Familiarity with: Reconnaissance techniques Common initial compromise methods Awareness of: Privilege escalation and lateral movement concepts Attack paths across enterprise environments Interest in developing Red Team and offensive security capabilities over time. Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. Certifications such as OSCP, OSWA, CISSP or CompTIA are desired but not required. Job Category: IT - Technology Services Posting End Date: 30\u002F12\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":675,"slug":676,"title":677,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":678},65671,"project-headway-sun-life-financial-asia-services-limited","Project Headway","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Global Solutions is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Client Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Client Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC. Main Accountabilities: As a Client Care Representative you will:  Receive telephone calls regarding inquiries from our customers  Get on 3 concurrent chat sessions with customers  Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives  Use on-line systems to gather information required and resolve issues  Track, monitor and resolve customer requests  Provide superior customer service by being proactive in meeting customer needs  Commitment to a scheduled environment  Available to work overtime during the peak periods  Flexibility to work during standard hours of operation….working night shifts  Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs To shine in this position, you have the following competencies:  Minimum call center experience is of 1 year (complex inbound account)  Fluency in English speaking and writing  Ability to handle 3 concurrent chats with customers  Very good written communication skills  Writing speed of 25 words per minute with an accuracy of 95%  Ability to effectively promote Sun Life products and services  Have a Customer Centric approach  Ability to discover, analyze and solve problems  Ability to demonstrate empathy, self-awareness and emotional control  Good listening skills  Ability to approach situations with a positive attitude  Ability to value open and honest feedback  Ability to be a strong team player  Ability to translate frequent results coaching into continuous improvement  Ability to multitask proficiently in a fast paced, performance driven environment  Ability to deliver superior customer service skills that consistently demonstrate professionalism  Ability to adapt quickly and comfortably to change  Ability to handle stress in a high pressure environment  Attention to detail with strong documentation and follow up skill  Strong and effective verbal and written communication skills  Proficient Windows knowledge  Proficient keyboarding skills Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":161,"slug":162,"title":163,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":680},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Operations Project Manager plays a critical role in overseeing the strategic execution of key initiatives across the operations landscape. This role is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery. The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies. Portfolio Management: Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals. Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability. Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks. Project Management & Execution: Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget. Develop detailed project plans, charters, status reports, and risk mitigation strategies. Ensure adherence to standard project management methodologies and frameworks (Agile\u002FWaterfall\u002FHybrid). Stakeholder Engagement & Communication: Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success. Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs. Communicate proactively with stakeholders to manage expectations and foster collaboration. Process Improvement & Value Delivery: Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency. Track and report on benefits realization, including financial and non-financial impact across initiatives. Support change management efforts to ensure smooth adoption and sustainability of new solutions. Handling of identified requirements\u002Ftasks deemed necessary Core Competencies: Strong analytical and problem-solving skills Attention to detail and a focus on data accuracy Effective time management and ability to prioritize tasks under pressure Proactive and results-driven approach to operational challenges Strong collaboration and communication skills to work with cross-functional teams Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders Minimum Qualification: Bachelor's degree in Business, Operations, Industrial Engineering, or related field 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment Experience tracking and reporting operations compliance metrics Strong knowledge in delivering complex initiatives Strong analytical, organizational, and leadership skills Excellent communication and stakeholder management abilities Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred PMP, Prince2, or Agile\u002FScrum certification preferred Strong communication and collaboration skills, particularly when working cross-functionally Job Category: Project Management - Systems Posting End Date: 08\u002F09\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":252,"slug":253,"title":254,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":682},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Financial is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC. Main Accountabilities: As a Client Care Representative you will:  Receive telephone calls regarding inquiries from our customers  Get on 3 concurrent chat sessions with customers  Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives  Use on-line systems to gather information required and resolve issues  Track, monitor and resolve customer requests  Provide superior customer service by being proactive in meeting customer needs  Commitment to a scheduled environment  Available to work overtime during the peak periods  Flexibility to work during standard hours of operation….working night shifts  Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs To shine in this position, you have the following competencies:  Maximum overall experience is 5-6 years  Minimum call center experience is of 1 year (inbound)  Maximum Call Center experience of 4 years  Fluency in English speaking and writing  Ability to handle 3 concurrent chats with customers  Very good written communication skills  Writing speed of 25 words per minute with an accuracy of 95%  Ability to effectively promote Sun Life products and services  Have a Customer Centric approach  Ability to discover, analyze and solve problems  Ability to demonstrate empathy, self-awareness and emotional control  Good listening skills  Ability to approach situations with a positive attitude  Ability to value open and honest feedback  Ability to be a strong team player  Ability to translate frequent results coaching into continuous improvement  Ability to multitask proficiently in a fast paced, performance driven environment  Ability to deliver superior customer service skills that consistently demonstrate professionalism  Ability to adapt quickly and comfortably to change  Ability to handle stress in a high pressure environment  Attention to detail with strong documentation and follow up skill  Strong and effective verbal and written communication skills  Proficient Windows knowledge  Proficient keyboarding skills Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":323,"slug":324,"title":325,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":684},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: ROLE DEFINITION test, design, support, deploy advanced technology solutions of small scale. work independently and apply advanced engineering skills, tools, practices, and techniques to all deliverables. understand the software requirements, contribute to estimations, and ensure quality for high level solution design of intermediate complexity. have gained intermediate functional knowledge that supports me in my deliveries participate in test scripts\u002Fscenarios reviews and ensure quality governance. apply my business knowledge in designing the test scripts and scenarios contribute to interviewing and assessing candidates to help us build a diverse and talented team and may act as a mentor to new hires, interns, or more junior engineers. am in the mainstream of engineering events. Able to contribute. TECHNICAL SKILLS Advanced engineering, system administration, quality engineering (QE), support & testing of small-sized projects. Understanding of Life Insurance and Related Concepts and how these are applied to Business Applications Ability to design high level complexity automation scripts with zero error (e.g.- using existing automation tools, frameworks), Effectively utilize multiple software development and deployment methodologies e.g., along with ensuring secure coding practices, best practices of testing and Agile\u002F DevOps principles identify continuous improvement opportunities in the existing solutions and drive implementation. act as a test scripts reviewer and apply best practices for optimal test solutions. act as a first point of contact and resolve technical issues\u002Fimpediments for QEI. Basic engineering, system administration, quality engineering (QE), support, and testing. Contribute to test automation for regression suites Solid experience in two or more test automation framework and tools framework (e.g., Tosca, Cucumber, Selenium, Appium, Ready API, Rest Assured,) Strong knowledge and experience in DevOps and\u002For Cloud JIRA, Bitbucket, Jenkins, Mobile Testing Job Category: IT - Application Development Posting End Date: 25\u002F10\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":294,"slug":295,"title":296,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":684},{"id":335,"slug":336,"title":337,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":687},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: - College graduate - Fluency in English speaking and writing - Very good written communication skills - Writing speed of 25 words per minute with an accuracy of 95% - Ability to effectively promote Sun Life products and services - Have a Customer Centric approach - Ability to discover, analyze and solve problems - Ability to demonstrate empathy, self-awareness and emotional control - Good listening skills - Ability to approach situations with a positive attitude - Ability to value open and honest feedback - Ability to be a strong team player - Ability to translate frequent results coaching into continuous improvement - Ability to multitask proficiently in a fast paced, performance driven environment - Ability to deliver superior customer service skills that consistently demonstrate professionalism - Ability to adapt quickly and comfortably to change - Ability to handle stress in a high pressure environment - Attention to detail with strong documentation and follow up skill - Strong and effective verbal and written communication skills - Proficient Windows knowledge - Proficient keyboarding skills - Applicants must be willing to work in Bonifacio Global City, Taguig City. - Applicants must be willing to work in nights shifts. We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":689,"slug":690,"title":691,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":692},65684,"team-leader-sun-life-financial-asia-services-limited","Team Leader","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis o Ensure a high retention of employees o Provide leadership, coaching, and mentoring to the CCRs to develop their competencies and position them for success o Analyze metrics and ensure CCRs are taking appropriate and timely action o Ensure staff are equipped with the knowledge, training, experience, tools and technology needed to achieve the required business results o Champion the coaching model o Foster a work environment that values the people and encourages participation, creativity, learning and accountability o Responsible for employee recruitment in order to meet business objectives o Ensure team adopts and sustains change o Identify opportunities for process and system improvements o Communicate openly with team ensuring messages and initiatives are clearly understood o Support and actively endorse the P4 culture (People, Partnership, Passion and Performance) and philosophies o Build and support a culture of continuous improvement, identifying improvement opportunities and ideas, supported by strong business logic o Interact directly with members, as required o Manage absenteeism\u002Fvacations as per the targets and policies o Participate in Projects as per the needs of the business We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":694,"slug":695,"title":696,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":697},65685,"tele-interviewer-sun-life-financial-asia-services-limited","Tele-Interviewer","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The interviewer's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle). As a key touch point with the client, responsibilities include completing the tele interview, arranging for calling back with clients that are not available, informing the advisor of updates on the case using CSW and\u002For over the phone Answering the client’s questions about the next step of the process up to transferring the client to other units upon request. We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":699,"slug":700,"title":701,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":702},65686,"sr-client-care-representative-french-bilingual-sun-life-financial-asia-services-limited","Sr. Client Care Representative - French Bilingual","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Global Solutions is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Client Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Client Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC in English and in French Language. RESPONSIBILITIES: Receive telephone calls on English and French languages regarding inquiries from our customers and\u002For 3 concurrent chat sessions on English and French languages with customers; assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives; use on-line systems to gather information required and resolve issues Track, monitor and resolve customer requests; provide superior customer service by being proactive in meeting customer needs; commitment to a scheduled environment; available to work overtime during the peak periods; flexibility to work during standard hours of operation working night shift; contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs REQUIRED QUALIFICATIONS: Minimum call center experience is of 1 year (inbound); Previous related BPO work experience must be in Healthcare\u002F Insurance (Preferred); fluency in English and French speaking and writing; ability to handle 3 concurrent chats with customers; above average oral and written communication skills; writing speed of 25 words per minute with an accuracy of 95% Ability to effectively promote Sun Life products and services; have a Customer Centric approach; ability to discover, analyze and solve problems; ability to demonstrate empathy, self-awareness and emotional control; good listening skills; ability to approach situations with a positive attitude; ability to value open and honest feedback; ability to be a strong team player. Ability to translate frequent results coaching into continuous improvement; ability to multitask proficiently in a fast paced, performance driven environment; ability to deliver superior customer service skills that consistently demonstrate professionalism; ability to adapt quickly and comfortably to change; ability to handle stress in a high-pressure environment; attention to detail with strong documentation and follow up skill; strong and effective verbal and written communication skills; proficient Windows knowledge; proficient keyboarding skills. We are an equal opportunity employer and welcome applications from Persons with Disabilities. Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":704,"slug":705,"title":691,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":706},65687,"team-leader-sun-life-financial-asia-services-limited-2","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Our internal job posting site is intended for internal candidates only. Allowing external candidates to use your Sun Life Financial computer to apply for internal positions is in violation of our Code of Business Conduct and the Corporate Information Security Policy. Job Description: The Team Leader provides a consistent excellent quality customer service experience for members, clients, sponsors, advisors and providers who contact the Asia Service Centre Philippines by ensuring the Client Care Representatives (CCRs) and SMEs are motivated, coached, developed and skilled to meet the ASCP SLAs and performance targets. The delivery of service requires a strong execution of our management operating system which is essential in our highly structured and fast paced work environment. The Team Leader reports to the Operations Manager. Main Accountabilities: o Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis o Ensure a high retention of employees o Provide leadership, coaching, and mentoring to the CCRs to develop their competencies and position them for success o Analyze metrics and ensure CCRs are taking appropriate and timely action o Ensure staff are equipped with the knowledge, training, experience, tools and technology needed to achieve the required business results o Champion the coaching model o Foster a work environment that values the people and encourages participation, creativity, learning and accountability o Responsible for employee recruitment in order to meet business objectives o Ensure team adopts and sustains change o Identify opportunities for process and system improvements o Communicate openly with team ensuring messages and initiatives are clearly understood o Support and actively endorse the P4 culture (People, Partnership, Passion and Performance) and philosophies o Build and support a culture of continuous improvement, identifying improvement opportunities and ideas, supported by strong business logic o Interact directly with members, as required o Manage absenteeism\u002Fvacations as per the targets and policies o Participate in Projects as per the needs of the business Qualifications\u002FCompetencies: University degree 5-7 years of work experience and at least the last 5 years in an International call center At least 2 years experience in a Supervisory position Proven Customer Service Skills Proven leadership capability and a strong results orientation Ability to influence change through positive motivation Capable of working in a structured and tactical management operating system Strong coaching, leading and performance management skills Able to analyze, identify improvement opportunities and build sustainable processes Excellent change management skills Strong communication skills (verbal and written) Strong team player \u002F team building skills Strong IPR skills GCF Level: GCF Level 5 Job Category: Call Centre Posting End Date: 08\u002F09\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":363,"slug":364,"title":365,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":708},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The interviewer's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle). As a key touch point with the client, responsibilities include completing the tele interview, arranging for calling back with clients that are not available, informing the advisor of updates on the case using CSW and\u002For over the phone Answering the client’s questions about the next step of the process up to transferring the client to other units upon request. We are an equal opportunity employer and welcome applications from Persons with Disabilities Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":710,"slug":711,"title":712,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":630},65689,"virtual-job-fair-sun-life-financial-asia-services-limited","Virtual Job Fair",{"id":77,"slug":78,"title":79,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":714},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Operational Excellence – Call Management Interact and manage received calls effectively and professionally by providing the customers with outstanding customer service experience through the following: Provide a “World Class Call” customer service in assisting clients with their inquiries about our products, services, policies and claims (inbound calls) Solve client’s inquiries in a friendly and professional way from the very first call while adhering to Sun Life’s policies and procedures Seek opportunities to proactively provide clients with additional information on Sun Life Financial products & services available to them Be measured against quality, efficiency and effectiveness measures to help you continuously improve Work collaboratively as a team to learn, improve and grow Operational Excellence – Sales to Solutions Management Ensure we educate the clients on maximizing their benefits based on the plans that they have Teamwork, Collaboration, and Engagement Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and\u002For superiors through various projects, learning and development, skills assessment, and\u002For process improvement. Ensure to comply with the company’s internal and operations policies and guidelines. COMPETENCIES REQUIRED Communication Skills Fluency in English speaking and writing Strong and effective verbal and written communication skills. Good listening skills Problem Solving: Detect and recognize that there is a problem Identify the nature of the problem Define the problem Apply and advise the appropriate solution Multi-tasking in usage of tools and other resources to drive call resolution Effectively collaborate with on-shore partners Core Competencies: Collaborates Effectively – partners to deliver on team and organization goals Communicates Confidently – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal and vertical structure. Focuses on the Customer – Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment. Takes Accountability – Sets and achieves stretch objectives. Understands our business – Knows the fundamentals of the SLF business Job Category: Call Centre Posting End Date: 04\u002F10\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":10,"slug":11,"title":12,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":716},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: We are seeking a Senior Best Practice Consultant to lead business analysis, insight discovery, and value realization for critical Client Care Centre (CCC) initiatives. This role will tackle complex operational problems, assess business impacts, and turn analysis into clear recommendations that improve performance and support confident decision-making. The ideal candidate will collaborate seamlessly with business leaders, Business Analytics, and cross-functional stakeholders, leveraging strong analytical skills to interpret results, challenge assumptions, and communicate insights clearly to senior audiences. What You Will Do: Conduct in-depth business and operational analysis to identify trends, root causes, risks, opportunities, and business impacts across CCC initiatives Define, track, and communicate pre- and post-release success measures, comparing expected outcomes with actual results and identifying key drivers of variance Apply sound judgment to challenge assumptions, validate findings, and develop clear recommendations that support business decisions Develop and maintain data models and reporting views that support consistent tracking of initiative impacts and provide reliable access to operational performance metrics Effectively communicate complex problems and data-driven insights to stakeholders at different levels of the organization, including senior audiences What You Need to Succeed: Excellent communication and influencing skills, with the ability to adapt messaging for different audiences, including senior stakeholders Proven experience understanding complex business problems, developing data-driven solutions, and translating analysis into practical recommendations Strong Excel and Tableau skills are required, including comfort working with large datasets, pivot tables, formulas, report building, and operational reporting Strong judgment and ownership, with the ability to manage competing priorities, work through ambiguity, and produce high-quality deliverables with limited direction Experience in a Call Centre or similar operations environment, with an understanding of process, capacity, and performance drivers, is considered an asset Post-secondary education in business, analytics, or a related field is considered an asset; equivalent education and experience will also be considered Minimum Qualification: Bachelor's degree in Business, Operations, Analytics or a related field 5+ years of relevant work experience in business analysis, operational performance, process improvement, analytics, or a similar role within a Call Centre, or comparable operations environment Proven experience in business analysis, operational analysis, or continuous improvement, preferably within a Call Centre\u002FClient Care or similar operations environment. Strong analytical capability, with demonstrated experience translating complex business problems and large datasets into actionable, data-driven recommendations. Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data analysis, and operational reporting. Working proficiency in Tableau, including building or maintaining dashboards and reporting views. Strong understanding of operational performance drivers, including process efficiency, capacity, productivity, and performance metrics. Excellent written and verbal communication and influencing skills, with the ability to present complex insights clearly to senior stakeholders. Demonstrated ability to exercise sound judgment, challenge assumptions, work through ambiguity, manage competing priorities, and deliver high-quality outputs with limited supervision. Relevant post-secondary education in Business, Analytics, or a related discipline, or equivalent combination of education and relevant professional experience. Job Category: Project Management - Systems Posting End Date: 28\u002F09\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":48,"slug":49,"title":50,"location":13,"raw_job_location_address_addressLocality":718,"raw_hiringOrganization_logo_url":13,"raw_description":719},"Sun Life Philippines","You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job description (heading) The role is preferably with experience in handling professional services, consultancy services and other related services. Such services are considered non-PO. The candidate should have a strong background in negotiation, analysis and especially contracting. The candidate should be able to understand and negotiate contract terms. The role is responsible for the end-to-end acquisition of goods and services to support operational needs of Sunlife Financial Philippines. The role is expected to be highly skilled in sourcing, negotiations and contract management. The role should also be strategic in nature – collaborating with both internal and external partners in order to achieve cost efficiencies thru better demand management and supplier relationship management. The role should also have a better understanding of industry trends, drivers and regulations impacting business activities and should be well versed in different strategies that could be employed to deliver competitive advantage. Skills (heading) Technical & Professional Knowledge Supplier Relationship Management (SRM) Contract Management Project Management Demand Management and Forecasting Risk Management Client Relationship Management (CRM) Capabilities Excellent Communication Skills Excellent Negotiation Skills Effective Influencing Skills High Analytical Skills and Critical Thinking Qualifications (heading) University degree in business, engineering or supply chain courses At least five (5) years’ experience in Procurement Professional certification is a plus Preferably has done construction and facilities management-related procurement Responsibilities (heading) Conducts spend analysis on the category assigned and develops strategies that will provide most benefits to the organization. Understands business requirements and enjoins internal clients in better spend planning and forecasting. Collaborates with internal and external business partners in the development of specifications and performs value engineering. Conducts canvassing \u002F biddings and develops terms and conditions based on the specifications and level of service. Conducts negotiations based on established information such as previous pricing and market trends. Evaluates and analyzes competitive bids using a defined criteria and in consideration of total cost of ownership. Provides sound recommendations on vendor selection. Conducts analysis of markets, including top suppliers per industry, pricing structures per commodity and latest technologies affecting supply of goods and services. Provides regular reports on the impact of these drivers to business activities. Performs strategic sourcing and accreditation to determine best sources of supply and to determine capabilities of external partners \u002F vendors. Develops long-term relationship with vendors thru effective contract management and periodic performance evaluation. Generates and monitors savings and initiate cost efficiency projects thru item standardization and business process re-engineering. Implements and monitors projects and ensures delivery of the committed value proposition. Proactively resolves disagreements between internal partners and suppliers and recommends practical solutions to conflicts. Partners with Disbursement to ensure timely payment to suppliers. Effectively communicates process and policies to internal partners and suppliers to ensure compliance and efficiency. Ensures timely delivery of goods and services thru effective coordination with vendors and efficient processing of requests. Job Category: Procurement Posting End Date: 30\u002F12\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers",{"id":97,"slug":98,"title":99,"location":13,"raw_job_location_address_addressLocality":596,"raw_hiringOrganization_logo_url":13,"raw_description":721},"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: 1. Role Purpose The Technology Service Management Specialist exists to strengthen the operational discipline, service resilience, and change control maturity of CTO APAC. The role supports the Technology Service Management function across Major Incident Management, Change Management, and Problem Management, ensuring technology services are stable, controlled, measurable, and aligned to business outcomes. This is a hands-on service management role for a specialist who can operate with structure, urgency, and sound judgement. The successful candidate will help drive consistent execution of ITIL-aligned practices, improve incident response quality, strengthen production change governance, and ensure recurring issues are identified, owned, and remediated. The role is one band below the Technology Service Management Senior Specialist and is expected to build depth in regional service management execution, stakeholder coordination, operational reporting, and continuous improvement. The outcome expected is clear: fewer repeat incidents, better controlled change, stronger problem ownership, improved audit evidence, and higher confidence from business and technology stakeholders in the reliability of CTO APAC services. 2. Key Responsibilities Major Incident Management: Support the coordination of major incidents across APAC technology services, ensuring timely triage, escalation, stakeholder communication, action tracking, and post-incident follow-through. Change Management: Review, assess, and support production change activity to ensure appropriate risk assessment, approval discipline, implementation readiness, backout planning, and evidence capture. Problem Management: Assist in the identification, logging, tracking, and closure of problems arising from incidents, recurring service issues, failed changes, operational defects, and control gaps. Service Governance: Maintain clear service management records, action trackers, reporting inputs, and audit-ready evidence across incident, change, and problem management processes. Operational Reporting: Produce accurate KPI, SLA, incident, change, and problem management reporting that enables leadership to understand service performance, risk, and remediation progress. Stakeholder Coordination: Work with infrastructure, application, cyber, market IT, service desk, and vendor teams to drive timely resolution of service issues and ensure accountability is clear. Continuous Improvement: Identify opportunities to simplify service management processes, improve quality of data, automate reporting, reduce manual effort, and improve execution consistency across APAC. Risk and Control Discipline: Support compliance with enterprise technology policies, change governance requirements, incident response standards, and problem management expectations. Service Readiness: Contribute to operational readiness reviews for new or changed services, ensuring support models, escalation paths, monitoring, documentation, and ownership are understood before go-live. 3. Current Core Skillsets (Immediate Requirements) IT Service Management Foundation: Practical knowledge of ITIL practices, especially Incident Management, Major Incident Management, Change Management, and Problem Management. Operational Discipline: Ability to work in a structured way, maintain accurate records, follow process, and keep actions moving through to closure. Incident Coordination: Experience supporting live technology incidents, coordinating technical teams, managing updates, and tracking actions under time pressure. Change Control Understanding: Familiarity with production change governance, change risk assessment, implementation planning, approval workflows, and change-related outage prevention. Problem Management Execution: Ability to support root cause analysis, recurring issue identification, corrective action tracking, and problem closure discipline. Reporting and Data Quality: Strong capability with Excel, PowerPoint, dashboards, service management tools, and structured reporting. The role requires confidence in handling data, identifying trends, and presenting clear operational insight. Communication Skills: Clear written and verbal communication, with the ability to summarize complex operational issues in a concise, fact-based, and business-relevant way. Stakeholder Management: Ability to work across multiple teams and markets, manage follow-ups, challenge gaps constructively, and build trusted working relationships. Audit and Evidence Mindset: Understanding that service management records must be accurate, complete, and defensible. The role requires disciplined evidence capture and control awareness. Technology Awareness: Working knowledge of infrastructure, cloud, applications, networks, cybersecurity, service monitoring, and enterprise technology operations. Job Category: IT - Technology Services Posting End Date: 30\u002F12\u002F2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers"]