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Lifecycle",{"id":541,"slug":542,"title":543,"raw_title":189,"is_featured":190,"company":544,"raw_hiringOrganization_logo_url":189,"processed_city_gmaps":545,"processed_country_iso_code_gmaps":546,"processed_home_office":198,"processed_salary_min":314,"processed_salary_max":315,"processed_salary_currency":179,"processed_salary_source":201,"processed_working_hours":547,"processed_employment_types":15,"processed_it_skills":548,"processed_it_skills_labels":549,"processed_job_expertise_skills":552,"processed_job_expertise_skills_labels":553,"max_cpc":21,"actual_cpc":21},63118,"strategy-manager-pluk-pru-life-of-uk-philippines","Strategy Manager",{"name":192,"slug":193,"logo_url":189},[244],[197],[182],{"microsoft excel":81,"microsoft powerpoint":59},[550,551],"Microsoft PowerPoint","Microsoft Excel",{"procurement":81,"market research":59,"project management":81,"strategic planning":59,"management consulting":59,"executive communication":59,"competitive intelligence":59},[554,555,341,556,557,210,471],"Strategic Planning","Market Research","Management Consulting","Executive Communication",{"id":559,"slug":560,"title":416,"raw_title":189,"is_featured":190,"company":561,"raw_hiringOrganization_logo_url":189,"processed_city_gmaps":562,"processed_country_iso_code_gmaps":564,"processed_home_office":198,"processed_salary_min":420,"processed_salary_max":421,"processed_salary_currency":179,"processed_salary_source":201,"processed_working_hours":565,"processed_employment_types":15,"processed_it_skills":566,"processed_it_skills_labels":567,"processed_job_expertise_skills":568,"processed_job_expertise_skills_labels":569,"max_cpc":21,"actual_cpc":21},63272,"customer-service-specialist-pluk-pluk-pru-life-of-uk-philippines-7",{"name":192,"slug":193,"logo_url":189},[563],"Lipa City",[197],[182],{},[],{"compliance":81,"agency management":59,"data presentation":81,"user story writing":97,"customer management":59,"customer operations":59,"process improvement":81,"user acceptance testing":97},[570,571,572,37,573,574,232,25],"Customer Operations","Customer Management","Agency Management","Data Presentation","User Story Writing",{"id":576,"slug":577,"title":578,"raw_title":189,"is_featured":190,"company":579,"raw_hiringOrganization_logo_url":189,"processed_city_gmaps":580,"processed_country_iso_code_gmaps":581,"processed_home_office":198,"processed_salary_min":420,"processed_salary_max":314,"processed_salary_currency":179,"processed_salary_source":201,"processed_working_hours":582,"processed_employment_types":15,"processed_it_skills":583,"processed_it_skills_labels":584,"processed_job_expertise_skills":585,"processed_job_expertise_skills_labels":586,"max_cpc":21,"actual_cpc":21},63335,"customer-service-specialist-pluk-pru-life-of-uk-philippines","Customer Service Specialist",{"name":192,"slug":193,"logo_url":189},[502],[197],[182],{"jira":97,"microsoft office":81},[119,425],{"compliance":81,"reconciliation":81,"complaint handling":59,"customer retention":81,"office administration":81,"policy administration":59,"financial transactions":81},[587,52,48,25,68,588,589],"Complaint Handling","Reconciliation","Customer Retention",{"id":591,"slug":592,"title":416,"raw_title":189,"is_featured":190,"company":593,"raw_hiringOrganization_logo_url":189,"processed_city_gmaps":594,"processed_country_iso_code_gmaps":595,"processed_home_office":198,"processed_salary_min":596,"processed_salary_max":420,"processed_salary_currency":179,"processed_salary_source":201,"processed_working_hours":597,"processed_employment_types":15,"processed_it_skills":598,"processed_it_skills_labels":599,"processed_job_expertise_skills":600,"processed_job_expertise_skills_labels":601,"max_cpc":21,"actual_cpc":604},63096,"customer-service-specialist-pluk-pluk-pru-life-of-uk-philippines-4",{"name":192,"slug":193,"logo_url":189},[244],[197],20000,[182],{"data analysis":81,"microsoft office":81,"customer relationship management (crm)":81},[426,40,425],{"data collection":81,"process improvement":81,"complaint resolution":59,"service level agreement (sla) management":81},[84,602,603,37],"Service Level Agreement (SLA) Management","Data Collection",0.2,{"name":192,"slug":193,"logo_url":189,"id":606,"jobs":607,"description_de":189,"description_en":189,"industry":189,"headquarters_city":189,"headquarters_country_iso":189,"latitude":189,"longitude":189,"website_url":189,"raw_street":189,"raw_city":189,"raw_zip_code":189,"raw_country":189,"raw_legal_form":189,"raw_bafin_id":189,"raw_trade_names":189,"raw_permissions":189,"translations":189},4525,[608,611,613,616,618,620,625,630,635,637,642,644,646,651,654,659,663,665,669,671,676,681,686,688,693,698,703,708,713,718,723,725,730,735,737,742,744,749,751,756,758,764,769,772,778,783,785,787,791,794,799,802,807],{"id":286,"slug":287,"title":288,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":610},"PLUK | Taguig City - Uptown Place Tower 1 7\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Operational Resilience Lead is responsible for leading the implementation, embedding, and continuous improvement of the organization’s Operational Resilience framework in line with Group Operational Resilience Policy, applicable standards, and local governance expectations. The role provides leadership across critical business services, impact tolerances, dependency mapping, scenario testing, vulnerability management, self-assessment, reporting, and incident learning to ensure the organization can remain within approved tolerances during severe but plausible disruptions. 1.Operational Resilience Framework and Governance • Lead the implementation and ongoing enhancement of the Operational Resilience framework, standards, procedures, and methodologies in alignment with Group Operational Resilience Policy, regulatory expectations, and local business requirements. • Ensure relevant Board, Executive, and management committee Terms of Reference include appropriate provisions for Operational Resilience oversight, reporting, decision-making, and escalation. • Coordinate governance approvals for critical business services, impact tolerances, resilience assessments, scenario testing outcomes, risk acceptances, and material remediation plans. • Highlight operational resilience issues, vulnerabilities, and tolerance breaches to relevant governance forums and coordinate escalation to the second line resilience risk function where required. 2. Critical Business Services and Impact Tolerances • Lead business stakeholders in completing criticality assessments against the applicable service taxonomy and Group framework. • Ensure each identified Critical Business Service has an assigned Service Owner with clear accountability for resilience outcomes. • Coordinate the validation, approval, and periodic review of the Critical Business Services list through the COO or relevant accountable executive and governance forum. • Support Service Owners in defining, validating, and maintaining appropriate impact tolerances with required approvals and supporting rationale. 3. Dependency Mapping, Risk Assessment, and Vulnerability Management • Lead and maintain end-to-end dependency mapping for Critical Business Services, including people, process, technology, data, facilities, third parties, and other key resources. • Maintain dependency mapping on an annual basis and whenever material business, technology, vendor, process, or operating model changes occur. • Identify resilience vulnerabilities, single points of failure, recovery gaps, concentration risks, and service dependencies that may prevent Critical Business Services from remaining within impact tolerance. • Work with Service Owners, pillar owners, and accountable stakeholders to define resilience plans, remediation actions, risk acceptances, timelines, and escalation requirements. 4. Scenario Testing and Resilience Exercises • Design, plan, and facilitate severe but plausible scenario testing for Critical Business Services to assess whether services can remain within approved impact tolerances. • Ensure test reports clearly document observations, tolerance performance, vulnerabilities, lessons learned, and required management actions. • Submit scenario testing outcomes and material findings to the relevant governance forum for approval, decision-making, remediation, or risk acceptance. • Track scenario testing actions to closure and ensure improvements are embedded into resilience plans, controls, and operating procedures. 5. Incident Learning and Crisis Management Coordination • Support incident and crisis response activities by providing service impact assessment, dependency insights, vulnerability analysis, and Operational Resilience coordination. • Coordinate with key business and functional stakeholders to ensure lessons learned and vulnerabilities arising from incidents, crises, and near misses are documented, assigned, and tracked to closure. • Support post-incident reviews to confirm whether Critical Business Services remained within tolerance and identify required improvements to the resilience framework. 6. Self-Assessment, Reporting, and Management Information • Coordinate annual Operational Resilience self-assessments with Service Owners to confirm that Group Operational Resilience Standards and local requirements have been met. • Develop accurate and timely management information, dashboards, issue trackers, and executive-level reports covering resilience posture, Critical Business Services, impact tolerances, scenario testing, vulnerabilities, remediation progress, and tolerance breaches. • Maintain complete and auditable documentation for governance approvals, service mapping, resilience assessments, test results, risk decisions, incident learnings, and remediation actions. 7. Stakeholder Engagement and Capability Building • Engage Service Owners, business units, enabling functions, and control functions to promote ownership, accountability, and consistent implementation of Operational Resilience requirements. • Facilitate workshops, awareness sessions, and working group discussions to embed resilience expectations and strengthen cross-functional execution. • Act as a subject matter expert for Operational Resilience practices, Group requirements, governance expectations, and implementation deliverables. 8. Compliance • Ensure that all company policies, procedures, programs and instruction are carried out • Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":239,"slug":240,"title":241,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":612},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Business Resilience Manager leads the annual departmental Scenario Analysis programme and Business Continuity\u002FOperational Resilience assurance activities. The role provides relevant disruption scenarios based on the critical activities stated in departmental Business Continuity Plans, prepares exercise materials, facilitates scenario analysis sessions and tabletop exercises, and performs quality assurance reviews of departmental Business Continuity Plans and Critical Business Services to confirm completeness, consistency, and alignment with BCM and Operational Resilience requirements. The role is accountable for the quality, timely completion, and effectiveness of assigned resilience activities; documents outcomes; drives remediation actions through to closure; promotes consistent execution of BCM and Operational Resilience requirements; supports timely management reporting; and contributes to the continuous enhancement of business continuity and operational resilience capabilities across the organization. Annual Departmental Scenario Analysis • Coordinate the annual Scenario Analysis programme across departments, ensuring agreed timelines, participants, templates, and deliverables are completed. • Design practical and relevant disruption scenarios based on departmental processes, key dependencies, critical activities, and business continuity risks. • Prepare session guides, scenario injects, attendance records, outcome templates, and supporting materials for scenario analysis workshops Exercise Facilitation and Tabletop Support • Facilitate departmental scenario analysis sessions and support BCM tabletop exercises to validate response arrangements, decision-making, escalation, and recovery actions. • Guide participants through structured discussions, capture key observations, and ensure outcomes are clearly linked to BCP or BC Plan Lite improvements. • Support post-exercise debriefs and ensure lessons learned are documented in a consistent and auditable manner. Remediation Tracking and Closure • Maintain a central tracker of findings, gaps, agreed actions, owners, target dates, risk ratings, and closure status arising from reviews, scenario analysis, and exercises. • Follow up with action owners to drive timely remediation and escalate overdue or material items to the BCM Lead, relevant management forums, or accountable stakeholders. • Validate closure evidence and ensure completed actions are reflected in updated BCPs, BC Plan Lites, exercise records, and assurance documentation. BCM Assurance Support and Reporting • Support BCM assurance activities by consolidating review results, exercise outcomes, action status, and key risk themes for management reporting. • Prepare concise reports, dashboards, and management updates covering BCP review progress, scenario analysis completion, remediation status, and recurring issues. • Maintain complete and accessible records to support internal assurance, audit reviews, governance reporting, and evidence requests. agreed timelines, and intended control or business outcomes, proactively addressing issues that may affect effective completion. • Resolve routine to moderately complex or non-standard resilience issues by analysing available information, identifying practical options, and applying established BCM and Operational Resilience standards, procedures, precedents, and escalation routes. • Exercise independent judgment within established guidelines and delegated authority. Escalate to the BCM Lead matters that are material, high-risk, outside approved standards or authority, require policy interpretation or exception, involve significant stakeholder disagreement, or may affect regulatory, customer, operational, or reputational outcomes. Third-Party Business Continuity Review Support • Support the review of third-party business continuity arrangements by coordinating requests, reviewing submitted materials, and identifying continuity-related gaps or follow-up items. • Coordinate with vendor owners, procurement, risk, and relevant business stakeholders to obtain clarifications and track required remediation actions. • Escalate material third-party continuity concerns to the BCM Lead for management review and inclusion in relevant reporting. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":260,"slug":261,"title":262,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":615},"PLUK | Taguig City - Uptown Place Tower 1 9\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Customer Engagement Manager is responsible for developing and executing strategic engagement programs that nurture and engage existing customers and acquired leads through online and offline efforts. This role focuses on journey design, behavioral tracking, and multi-channel engagement to drive lead qualification readiness and customer conversion. The ideal candidate is strategic, data-driven, and skilled at translating customer insights into impactful engagement strategies. Primary Ownership Lead the nurturing strategy for existing customers and new leads Own engagement journey design and execution, partnering with CEP team for platform delivery Ensure lead qualification readiness through targeted engagement flows and scoring models Analyze customer data and interactions to gain insights and identify opportunities Key Activities Create and launch nurture journeys for existing customers and new leads Develop programmatic initiatives to sustain lead engagement over time Track and score behavior based on clicks, opens, and responses Drive engagement through multi-channel touchpoints (e.g., email, SMS, Viber) and content Monitor, report, and analyze campaign performance and engagement metrics Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":218,"slug":219,"title":220,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":617},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Product Implementation Manager is responsible for supporting the Product Implementation Lead in managing the technical and implementation vertical of PLUK’s Product Management unit. Roles and Responsibilities: A. Product Roadmap, Strategy, and Governance *Support the Product Implementation Lead in providing feasibility assessment and high-level timelines for recommended product projects in the product roadmap. *Support the Product Implementation Lead in providing technical updates for assigned projects, Day 2, and product performance in the regular Product Steering Committee meetings. *Support the Product Implementation Lead in overseeing the implementation of RACI document or other governance documents for activities related to product implementation. B. Product Development *Support the Product Implementation Lead in providing implementation timelines and resources to the PSC. 8*Develop implementing guidelines and secure approval following RACI. *Support the Product Implementation Lead in holding product kick-offs with internal stakeholders focusing on technical requirements, resources and timelines for technical team including but not limited to Operations, Finance\u002FActuarial, Tech, R&C, Legal, Data Science. *Support the Product Implementation Lead in securing PSC’s approval for product’s design and launch date. *Facilitate creation of technical requirements for system development including creation of product requirements, ensuring requirements are sufficient to support the product design. *Oversee system development activities including but not limited to system development, SIT, UAT, sign-off, deployment, ensuring activities are executed as per timeline, scope and requirements, and following RACI. *Ensure operational processes are in place before product launch. *Management of timeline of the above activities including implementation timelines. *Support the Product Implementation Lead in facilitating the go or no-go checkpoint and manage launch checklist to ensure readiness of technical activities prior to launch *Oversee technical deployment, ensure readiness, and release advisory prior to launch. *Perform lessons learned sessions for product implementation after launch. *Manage timeline of the above activities including implementation timelines. C. Post-Launch Monitoring *Ensure monitoring facilities are in place upon product launch. *Support the Product Implementation Lead in monitoring new product performance against target, escalate and recommend necessary action to address performance issues. *Support the Product Implementation Lead in maintaining portfolio performance monitoring for presentation to the regular PSC meeting. *Support the Product Implementation Lead in conducting an annual product review to gauge product performance. D. Post-Launch Support *Support the Product Implementation Lead in maintaining the Day 2 list and ensure scope, requirements, risk and timeline are defined per item, in coordination with relevant internal stakeholders. Emil James Marquez *Support the Product Implementation Lead in recommending Day 2 prioritization to the PSC. *Monitor Day 2 execution following prioritization. Product Implementation Lead *Provide technical support to existing products as needed. Qualifications *At least 5 years of experience in life insurance product management or equivalent *Graduate of Mathematics\u002FActuarial Science, Finance, Business or equivalent in a reputable university *Knowledgeable in life insurance products and regulations *With experience in managing projects end-to-end and collaborating with cross-functional units within a life insurance company *Strong skill in technical product development including requirements build, product set-up in the system, UAT execution, and post-launch\u002Fday 2 solutioning. *Strong knowledge and experience working with life insurance front-end and back-end systems is a plus. *FLMI designation preferred Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":186,"slug":187,"title":188,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":619},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Reporting to the Product Management Head, the Product Strategy Lead is responsible for managing the commercial and strategic vertical of PLUK’s Product Management unit. Roles and Responsibilities: A. Product Roadmap, Strategy, and Governance *Support the Product Management Head in developing the product strategy and roadmap by providing sound, data-driven recommendations based on competitive, customer, distribution, and organizational insights across the portfolio. *Oversee the Product Steering Committee (PSC) meetings together with the Product Management Head including finalization of agenda, presentation, and minutes. Present portfolio view of projects and commercial updates and timelines of assigned product projects. *Develop and oversee implementation of RACI document or other governance documents for activities related to product design and commercial launch. *Assist the Product Management Head in preparation of business performance reports specifically the insights and recommendations. Product Strategy Lead *Prepare Product Inventory for annual submission to the Insurance Commission. B. Product Development *Create product design and proposition. *Present product design and proposition for PSC’s approval. *Spearhead product kick-off with internal stakeholders focusing on design, proposition, resources and timelines including but not limited to marketing, training, and sales. *Secure PSC’s approval of product’s name, design, metrics, and launch date in collaboration with relevant stakeholders ex. pricing, marketing, and product implementation. *Create sales illustration and other commercial requirements for product development. *Oversee development of marketing, training, and sales materials including review and sign off. *Facilitate go or no-go checkpoint and manage launch checklist to ensure readiness of commercial activities prior to launch. *Perform lessons learned sessions for product strategy after launch including Agency feedbacks. *Monitor timely and accurate release of launch announcement. *Perform lessons learned sessions for product strategy after launch. *Gather agency\u002Fstakeholder feedbacks after launch. *Manage timeline of the above activities including marketing, training, and sales timelines. C. Product Intelligence *Conduct an annual product review to gauge competitiveness of the product portfolio. *Provide timely and accurate competitor\u002Fmarket updates to the PSC. Product Management Head *Release competitor advisory to sales and other relevant internal stakeholders as needed. *Manage the internal product log file as one source of truth for products offered. D. Proposition *Conduct distribution or client FGDs to gauge product project’s marketability. *Perform client or distribution product presentations as support to sales. *Support propositions training to strengthen sales knowledge on how to sell products. Qualifications *At least 10 years of experience in life insurance product management or equivalent *At least 5 years of experience as a people manager *Graduate of Mathematics\u002FActuarial Science, Finance, Business or equivalent in a reputable university *Knowledgeable in life insurance products and regulations *With experience in managing projects end to end and collaborating with cross-functional units within a life insurance company *Strong skills in product proposition, business narratives, competitor research *Strong presentation skills and can manage clients and distributors *FLMI designation preferred Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":621,"slug":622,"title":623,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":624},63081,"agency-contests-and-compensation-support-lead-pluk-pru-life-of-uk-philippines","Agency Contests and Compensation Support Lead","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role is responsible for providing relevant data management and analysis in the area of agency incentives and agency compensation that will allow management to formulate and revise strategies through the implementation of campaigns and other campaign-related initiatives. The role will also supervise the Specialist 3 who is managing the end-to-end process for incentive appeals and incentive revalidation. This role requires collaboration with stakeholders – within and outside the Home Office organization in getting data requirements necessary for campaign analysis. Careful review and analysis will be required in justifying how incentives are designed and how metrics will be measured. The same pre-planning analysis will be required post-launch so lessons can be derived in designing future campaigns. The results of these analyses will need to be articulated properly to management in order to derive meaningful insights which will be the takeoff point for future incentive formulation. The position will also performing project management for agency compensation enhancement initiative, conducting compensation testing, tracking compensation effectiveness and reporting compensation trends and analyses to management. Other tasks would include involvement in agency incentive-related special projects and various initiatives aimed at increasing agency production and performance volume. Key Accountabilities Incentive Management & Analysis Conduct incentive analysis, forecasting, and post-campaign reviews Evaluate agency performance and incentive effectiveness against defined success measures Support the development of incentive targets, thresholds, and performance gates Prepare and maintain incentive launch and governance documents (e.g., PARs, SI Tracker, Cost Summary, Bulletins) Develop dashboards and management reports to monitor incentive performance and trends Reporting & Business Insights Generate reports and provide analysis for sales, performance, and governance meetings (e.g., Weekly Sales Meetings, MBR, QPBR, Incentive Committee) Deliver actionable insights and recommendations based on agency performance and incentive outcomes Compensation Analytics & Project Support Analyze agency compensation results, trends, and drivers, including segment and winner-loser analysis Maintain compensation dashboards and management reports Support compensation-related projects, including UAT, JIRA finalization, test scripting, and compensation validation activities Appeals & Revalidation Management Oversee appeals resolution, ensuring timely handling, adherence to approval standards, and escalation reporting Manage incentive revalidation and disqualification processes, including NAP, persistency, recruitment, and appointment status reviews Program Support & Stakeholder Management Respond to incentive-related inquiries and provide analysis to support business decisions Assist in preparing incentive communications and promotional materials Support the design, launch, and evaluation of incentive initiatives Process Improvement & Compliance Drive process improvements to enhance efficiency, controls, and agency experience Ensure adherence to company policies, compliance standards, and reporting requirements Perform other duties as assigned Job Qualification Degree in management or marketing or any business-related course. Degree in actuarial studies, statistics and mathematics is a plus Knowledgeable in MS Office applications Ability to execute advance excel formulas Business writing Data storytelling Creating high impact business presentations Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":626,"slug":627,"title":628,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":629},63083,"assistant-manager-legal-pluk-pru-life-of-uk-philippines","Assistant Manager - Legal","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The job provides support in addressing the Legal and Corporate Governance requirements of the Company and its subsidiary\u002Fies. Provides legal advice to business units on day‑to‑day operational, commercial, and regulatory matters, or in relation to special projects or strategic initiatives Drafts, reviews, and negotiates contracts, agreements, and legal documents within prescribed turnaround times Identifies legal risks and proposes practical risk‑mitigating solutions aligned with Company policies Handles the function-relevant regulatory filings of the Company and its subsidiaries Properly monitors and\u002For implements policies, standards or guidelines owned by the Legal Department (eg. Information Sharing and Securities Dealing, Competition Law) Maintains an organized system for contract and legal document safekeeping, tracking, and retrieval while ensuring completeness and accuracy of legal records and contract databases Supports and implements improvements to legal workflows, templates, and turnaround processes Prepares the function-relevant reports required by the regional and group offices and the Company Liaises with relevant government offices and other competent authorities as may be required Provides support for corporate governance and corporate secretarial matters, when assigned, including assistance in the preparation of board and board committee materials, coordination of meetings of the Board, Board Committees, and shareholders, and drafting of minutes and secretary’s certificates. Compliance & Risk Management Ensures that all function-related compliance matters are identified and openly and honestly reported to the Line Manager and\u002For the Compliance Officer in accordance with the reporting requirements operated within the work unit and the Company. Ensures adherence with all relevant statutory, compliance, risk management and audit standards and requirements in carrying out his or her functions Provides such other legal services as may from time to time by required by his or her Line Manager and\u002For the SVP & Chief Legal, Government Relations and Sustainability Officer Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":631,"slug":632,"title":633,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":634},63085,"assistant-manager-human-resource-pluk-pru-life-of-uk-philippines","Assistant Manager - Human Resource","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Payroll and Timekeeping Management Manages the Timekeeping system and will act as the main “Administrator”. Processes and ensures the accuracy and timeliness of all payroll instructions, payroll registers, bank advice, and company and statutory reports Collects data for payroll purposes and finalizes the payroll instructions on a semi-monthly basis. Prepares the semi-monthly validation report, payroll variance reports and bank files for approval. Liaises with all concerned work units\u002Fstakeholders including the third party payroll services provider for any payroll concerns. Coordinates with Finance for booking of payroll transactions and clearing-off of other floating items. Manage the renewal of contract and Coupa CRA for P&A and Infodyne, will be the point person for these vendors. Final Pay Administration and Retirement benefits Supervise the processing of employee clearances and final pay computations Ensure completeness and accuracy of final pay instructions and approvals Oversee release of final pay and related benefits to separated employees Prepares the provident fund monthly contributions and sends to the third-party vendor Prepares the benefit payment forms for the release of the computation and the funds. Sends instructions to the third-party vendor once approved by the retirement committee. Processes the release of the benefit funds through the third-party vendor. Prepares the SOA file for release to all employees via uploading in myHR. HR Operations and Service Delivery Formulates and implements HR service standards, including performance metrics, for the HR team Formulates and implements Service Level Agreements (SLAs) in collaboration with non-HR work units involved in HR service delivery processes and third-party service providers, and monitors and reviews performance vs. these standards Implements and maintains effective quality control mechanisms within the team with a strong focus on timeliness, completeness and accuracy of HR transactions, and integrity of HR data Initiates process improvements to promote operational and functional efficiency and productivity. Ensures that these processes are documented Acts as escalation point for the resolution of complex issues and queries logged with the service delivery team Manages the preparation of regular and adhoc HR service delivery reports Reporting and Data Management Ensures the regular and accurate updating of records Conducts periodic reviews to ensure data integrity Analyzes gaps between system capabilities vis-à-vis operational requirements and recommend system enhancements Reviews and control system access Participates in user acceptance testing (UAT) for new or enhancement of current application systems HR Systems and Projects The person will be involved with projects and will act as a Project Manager for any HR Operations assigned projects. Support implementation, testing, and enhancement of HR and timekeeping systems Lead or assist in development of HR process documentation and user training Drive continuous improvement initiatives within HR operations Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":478,"slug":479,"title":480,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":636},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary: Present key strategies in improving profitability and market share by improving and enhancing the activation of rookie agents Influence sales performance and professionalism of the sales force as they transition to becoming members of the Achiever’s Club Implement company objectives through training, client forum, small segment challenge, green activities and reactivation programs Job Accountabilities: Evaluate, monitor and measure Agent Activation, Case Count and Case Productivity of the sector and effectively execute key strategies and programs to improve them Maintain high Agent Activation and Case Productivity of agents doing 4 in 30 and 12 in 90 within the assigned sector while ensuring high engagement of agency leaders, sales directors, and other key players who are involved in driving initiatives and programs Promote agents' productivity through close coordination and collaborations with agency leaders, sales directors and MDRT Officer Provide timely data \u002F feedback \u002F analysis to sales directors and agency leaders on agents’ case productivity Provide programs and initiatives to increase the number of core agents Support Agent Training and Segment Marketing teams in training, hosting and other company-initiated programs and activities Promote training programs offered by Pru Agent Academy especially programs offered in Pru Expert Manage budget allotted for activation and productivity. Come up with small segment challenge that will drive high activation and productivity at minimal cost Monitor attendance of all eligible agents to ensure completion of required training programs Correlate training attendance to productivity and evaluate training content to meet the training needs of the agents Conduct Bootcamps to reactivate non-producing agents as necessary Ensure Branches are able to conduct Green Acvtivities ie Training the Trainers & observes \u002Fgives feedback on conduct Conduct advance courses such as Activity Management, Financial Wellness and Lead Generation Programs for agents Evaluate effectiveness of initiatives and programs Conduct branch visits Compliance - Ensure that all company policies, procedures, programs and instruction are carried out and be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards, Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer, Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported Perform other functions as may be assigned Job Specification: College Degree in any course but preferably Behavioral Science or Management Effective presentation and facilitation skills Good interpersonal and leadership skills Good oral and written communication skills in English and Filipino Computer literate in MS Word, Excel, Powerpoint License in traditional life insurance and\u002For UL products Good interpersonal and leadership skills; Creative thinking Flexibility; Exposure in selling At least 5 years of life insurance training experience Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":638,"slug":639,"title":640,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":641},63087,"assistant-manager-takaful-pluk-pru-life-of-uk-philippines","Assistant Manager - Takaful","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are seeking a self-sufficient and passionate Takaful Assistant Manager who has to play a pivotal role in driving the adoption of Takaful and in growing the Takaful business of Pru Life UK, the first Takaful operator in the Philippines. The role involves providing direct support in product ideation and development, marketing, and in developing strategic distribution partnerships to expand access to Shariah-compliant financial protection. Job Accountabilities Support the identification and onboarding of new partners to expand distribution channels. Help build long-term relationships with existing partners to maintain retention and growth. Assist in negotiating terms, financial schemes and in managing agreements with partners. Work with the internal teams to develop Takaful products and marketing campaigns for Takaful. Monitor product and partnership performance, produce marketing and sales reports, and generate sales forecasts. Job Specification: Bachelor’s degree in Business Administration, Finance, Math, Statistics, Marketing, Islamic Finance, or a related field. At least 2 years in product development and marketing, partnership management, business development, or sales, preferably within the insurance sector. Knowledge of and background in Islamic finance preferred. Proven ability to lead and coordinate cross-functional teams in a dynamic environment. Excellent writing, communication, and presentation skills and with the ability to communicate complex concepts to both technical and non-technical audiences. Strong analytical, problem-solving and analytical, and interpersonal skills. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":393,"slug":394,"title":395,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":643},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Assistant Vice President (AVP) – Anti-Bribery and Corruption (ABC), Sales, and Group Compliance serves as the functional lead and second line of defense responsible for providing strategic oversight, governance, and direction over the Company's Anti-Bribery and Corruption, Sales Conduct, Customer Conduct, and Group Compliance programs. The role ensures that Pru Life UK's practices remain aligned with applicable laws, regulations, Group Compliance Standards, and internal policies while fostering a strong culture of integrity and ethical conduct across the organization. The role is responsible for leading a team of compliance professionals in the implementation and continuous enhancement of compliance frameworks relating to ABC, sales and marketing compliance, conflict of interest management, customer conduct, and other Group Compliance Standards. The AVP acts as a trusted advisor to business leaders and senior stakeholders by providing expert guidance on compliance risks, regulatory developments, and governance requirements, while driving proactive risk identification, monitoring, reporting, and remediation initiatives. Strategic Leadership and Governance Lead the development, implementation, and continuous enhancement of the Company's Anti-Bribery and Corruption, Sales Conduct, Customer Conduct, and Group Compliance frameworks. Provide strategic direction and oversight to ensure alignment of local compliance programs with Prudential Group requirements, applicable regulations, and industry best practices. Serve as the primary compliance advisor to senior management on matters relating to ABC, sales conduct, conflict of interest, and other Group Compliance Standards. Drive a strong culture of ethics, integrity, and regulatory compliance across all business units and distribution channels. Monitor emerging regulatory developments and assess their impact on the organization, recommending necessary policy, procedural, and control enhancements. Anti-Bribery and Corruption Oversight Oversee the Company's Anti-Bribery and Corruption program, including risk assessments, third-party due diligence processes, gifts and hospitality oversight, conflict of interest management, and compliance monitoring activities. Review and approve high-risk ABC assessments, referrals, investigations, and escalations. Ensure timely identification, assessment, reporting, and remediation of ABC-related incidents, breaches, and control weaknesses. Lead periodic reviews of ABC policies, standards, procedures, and governance documents to ensure effectiveness and regulatory alignment. Sales, Conduct, and Marketing Compliance Provide oversight and guidance on sales conduct, customer conduct, product compliance, and marketing compliance requirements. Review and approve high-risk sales, training, promotional, and marketing materials to ensure compliance with applicable regulatory and Group requirements. Partner with Distribution, Marketing, Operations, Legal, Product, and other key stakeholders to ensure customer-centric and compliant business practices. Identify emerging conduct risks and recommend controls to mitigate customer, regulatory, and reputational risks. Compliance Monitoring and Reporting Oversee compliance monitoring programs covering ABC, sales conduct, customer conduct, and Group Compliance Standards. Review compliance dashboards, management information reports, key risk indicators, and regulatory metrics for submission to senior management and governance committees. Ensure timely escalation of significant compliance risks, incidents, breaches, and control concerns to relevant stakeholders and governance forums. Lead root cause analysis and remediation planning for identified compliance issues. Stakeholder Management and Advisory Establish effective working relationships with regulators, internal audit, risk management, business leaders, and Group Compliance counterparts. Provide expert compliance advice and challenge to business initiatives, projects, new products, strategic partnerships, and transformation programs. Support business units in implementing regulatory and Group-driven compliance requirements while balancing commercial objectives and customer outcomes. People Leadership Lead, develop, and coach a team of Managers, Specialists, and Analysts responsible for ABC, Sales, and Group Compliance activities. Set clear performance expectations, provide regular coaching and feedback, and ensure effective succession and talent development within the team. Drive a high-performance culture focused on accountability, collaboration, continuous improvement, and regulatory excellence. Allocate resources effectively and ensure operational efficiency in delivering compliance services and support to the business. Training and Awareness Ensure the effective design, delivery, and maintenance of compliance awareness and training programs relating to ABC, sales conduct, conflict of interest, customer conduct, and Group Compliance Standards. Promote awareness of compliance obligations and ethical business practices across all levels of the organization. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Job Specification Bachelor's Degree in Accountancy, Finance, Business Administration, Law, Risk Management, or related discipline. CPA, Lawyer, CAMS, CFE, ACFS, ICA, CRCM, or equivalent compliance, governance, fraud, or financial crime certification is highly desirable. Relevant compliance, governance, risk, audit, or regulatory certifications are an advantage. Anti-Bribery and Corruption Frameworks Sales and Market Conduct Compliance Customer Conduct Risk Management Conflict of Interest Management Regulatory Compliance Corporate Governance CPA, Lawyer, CAMS, CFE, ACFS, ICA, CRCM, or equivalent compliance, governance, fraud, or financial crime certification is highly desirable. Relevant compliance, governance, risk, audit, or regulatory certifications are an advantage. Anti-Bribery and Corruption Frameworks Sales and Market Conduct Compliance Customer Conduct Risk Management Conflict of Interest Management Regulatory Compliance Corporate Governance Risk Management Financial Crime Compliance Insurance and Financial Services Regulations Prudential Group Compliance Standards Regulatory Engagement and Governance Strong leadership and people management capability Strategic and enterprise-wide thinking Excellent stakeholder management and influencing skills Sound judgment and decision-making capability Strong risk assessment and analytical skills Regulatory and compliance expertise Effective negotiation and challenge capability Strong written and verbal communication skills Ability to simplify complex regulatory requirements High level of integrity, professionalism, and credibility Strong project management and change management skills Minimum 8-10 years of progressive experience in compliance, governance, risk management, audit, legal, or regulatory functions within the financial services industry, preferably insurance. At least 3-5 years of people leadership and team management experience Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":308,"slug":309,"title":310,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":645},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role engages with the Heads of PruVenture, Distribution, Agency Recruitment, Pricing and Product Development, Operations, Corporate Performance Management, Expense, and Technology to execute the data analytics, financial \u002F decision modeling, capital budgeting, and performance management of initiatives that are aligned with Pru Life UK’s business strategy. The role ensures that the competency level on modeling skills is developed and sustained. Job Accountabilities Conduct\u002Freview the data analysis\u002Fcalculations and lead the data interpretation and deep dive activities needed to derive insights from data and determine the assumptions needed for valuation of agency projects and partnerships (i.e., MAPA, compensation, persistency, customer funnel, etc.) Develop the financial or decision model consistent with the proposed design of agency or partnership distribution initiative. Maintain and validates models and ensures documentation are in place. Monitor and track the performance of the launched projects per agreed monitoring metrics with the project lead. Conduct valuation of projects for 3-year projection period for capital budgeting purposes in business plan exercise. Attend programs relating to training, job management, professional development, and employee engagement. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":647,"slug":648,"title":649,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":650},63091,"change-management-expert-pluk-pru-life-of-uk-philippines","Change Management Expert","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Change Management Expert is responsible for designing and executing strategies that help organizations navigate transitions effectively. This role ensures that changes are thoughtfully planned, aligned with business objectives, and implemented with minimal disruption to operations. Key responsibilities include assessing the impact of change on people, processes, and systems, and proactively addressing potential challenges. The Change Management Expert engages stakeholders to foster support, communicates the purpose and benefits of the change clearly, and provides training and resources to facilitate smooth adoption. Additionally, the role involves monitoring progress, evaluating outcomes, and refining strategies based on feedback to ensure sustainable and successful change. Job Accountabilities Change Execution Create Change Management strategies and plans together with business units and the different cross-functional teams to assess change impact to the business, realize faster adoption, build user knowledge and proficiency, and manage resistance. Support creation of program plans by designing the overall change management plan, communication plans, training and coaching plans; collaborating with program\u002Fproject managers and trainers to ensure that change activities are considered in the overall program timeline and budget, as well as in readiness checks prior to implementation for projects. Design and deliver clear, consistent messaging about the change, its benefits, and its impact, and communicate achievements, updates, and strategic directions to all organizational levels Stakeholder Management Identify key stakeholders and ensure their involvement and buy-in throughout the change process. Support business units during the transition to help achieve business outcomes and improve customer, agent, and employee experience; track change adoption and revise Change Management strategies as required to meet transformation objectives. Reports and present the change management progress, status, risks and support needed to stakeholders Risk Management Identify and monitor risks and issues related to Change Management execution and facilitate resolution with the project teams. Drive proactive change strategies by continuously monitoring industry trends and external forces, assessing their potential impact on organizational operations, and integrating risk mitigation into change initiatives Design and implement adaptive change plans that include contingency strategies for high-impact external risks Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported Job Qualifications Bachelor’s degree in Business Administration, Information Technology, Statistics, Management Engineering, Industrial Engineering or other related fields Project Management Certification (preferred but not required) ALMI or FLMI (preferred but not required) At least 5 years of experience with unique blend of expertise on project management, change management execution, process engineering, combining data analysis, strategic thinking and a customer-centric mindset. Should be able to formulate effective recommendations for operational efficiency and enhanced customer experience Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":414,"slug":415,"title":416,"location":189,"raw_job_location_address_addressLocality":652,"raw_hiringOrganization_logo_url":189,"raw_description":653},"PLUK | Makati - Ayala North Exchange","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We Make It Easy for clients to do business with Pru Life UK and nurture loyalty in them. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center. Provides Excellent Customer Service in all Customer Centers nationwide through: -pre- screening of New Business Application using Front End Pre-screening Tool -processing of Payments received at the Customer Centers -pre-screening and processing of Aftersales Transactions (PAD, Claims, etc.) -monitoring and issuance of Agent’s Provisional Receipts -encoding and monitoring Post-dated checks -providing administrative support to branch and agencies -Deliver easy experience to customers by promoting the available digital tools. -Efficient handling of feedback given by the customers. -providing accurate and timely response on product and policy related inquiries -delivering business development activities required at the Customer centers through various Conservation activities -handling account management in partnership and coordination with Agency Sales and Marketing -handle relieving function to other Customer centers as needed -providing support in the regular quality review of transactions and new initiatives Support Digital Initiatives Guide policyholders in the ease of enrollment and use of customer portal such as PRU Access. Promote among agents and agency leaders the available tools to make it easy for them to do business – PRISM, PRUOne, Pulse,Pru Shoppe. Provides documentation and enhancement of processes, guidelines and procedure through active participation in LO projects. Inquiry Management Receive and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Log, refer and coordinate possible resolution of complex complaints to back-end office if beyond the work scope, signing and functional authority of the branch Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Be able recommend resolution including preventive measures that could be implemented to ensure next issue avoidance and identify possible improvement opportunities based on the feedback from customers. Attracts potential customers by answering product and service questions suggesting information about other products and services Gather more in-depth information, including detailed insights into the prospect’s budget, needs and authority to purchase. Classify and refer Sales Leads to Distribution those with longer term potential New Business Related Transactions Receive and pre-screen new business applications using the Front-End Pre-screening tool. Ensure accuracy, completeness, neatness and propriety of the applications Received in accordance with the Company’s underwriting policies. Communicate and follow up outstanding new business application requirements from agents and facilitate submission to Head office. Handle the basic inquiries of Agents on digital application. After Sales Services Receive and pre-screen all after-sales applications (e.g. claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements. Receive and facilitate submission of complete licensing requirements of new agents. Ensure accuracy, completeness, neatness and propriety of the applications in accordance with the Company’s after-sales guidelines. Process minor amendments and reinstatement application. Compute reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy Provide quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy Prepare and sign loan repayment schedules, loan statement, certification for visa purposes, and other letters in answer to inquiries, complaints and follow up. Prepare the Transmittal Report and coordinate dispatch of transactions\u002Fdocuments to Head Office. Financial related Transactions Receive, post and account payments made over-the-counter (Cash and Check) and other method (ADA, Credit Card, etc.) from clients (eg agents, policyowners, and representatives) Accomplish and timely submits Daily Collection Report Disburse petty cash fund not exceeding the limit of Php 1,500.00; prepare petty cash replenishment requests with accompanying documents \u002F reports; control and monitor the petty cash fund in the branch. Handle encoding of Post-dated checks (PDCs) in the “Post-dated Check Monitoring System” (PDC-MS). Log the assignment, releasing, transmittal and Surrendered Provisional Receipts (PR) in the Provisional Receipt Monitoring System (PR-MS). Monitor, control the release and, inspect Provisional Receipts as surrendered by Agents. Report detected PR violations through the PR Monitoring System. Monitor the releasing and receiving of Corporate Giveaways and prepare the corresponding Inventory report. Office Administration and Support Prepare monthly compliance monitoring, fraud, loss, information security, large cash and gifts & hospitality register\u002Freports; ensure compliance of AMLA requirements and submit all AMLA-related report to the Compliance Officer, as necessary Secure business permit renewal and coordinate to Finance team the BIR registration of the branch, as needed. Distribute incoming mail from the Head Office for circulation to the Agency Force Prepare supplies requisition (printed forms, office and cleaning supplies, etc.) of the branch; control and monitor office supplies budget and expenses of the branch Coordinate janitorial and messengerial services of the branch Coordinate any facilities-related concern to CAM Conduct annual inventory and maintain a database of the Company’s fixed assets at the branch Provide support to the Marketing Services Group during agency training seminars Provide technical support to agents in installation and usage of Equotes, PRISM (Agency Portal) Other customer service related duties as assigned (e.g. cross function audit) Provide support on user acceptance testing on new system or initiatives. Jira story writing for user requirements Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":655,"slug":656,"title":657,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":658},63094,"customer-engagement-supervisor-pluk-pru-life-of-uk-philippines","Customer Engagement Supervisor","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We put our customers at the heart of everything that we do, by fulfilling key moments and needs, which will make them happy. Pru Life U.K. champions for life. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints across all available channels\u002Ftouchpoints of Contact Center. Be Customer Obsession Champions by: Handles People Management. Handles Team’s workforce. Assist on Team’s inquiries\u002Fconcerns. Expert handling of Customer communication across all contact center channels. Handles complex cases and upper management escalations (ExCom) and Supervisor Calls (Supp calls). Expert handling of case escalations and complaints up to resolution. Collect’s data and performs customer data analysis to recommend value – adding, differentiated solutions\u002Fservices. Provides customer insights from customer data collection and performs analysis of solutions, gaps, customer research and of competitor’s products and offerings. Resolve’s incident and issue as it arises. Escalates issues\u002Fconcerns to the appropriate unit\u002Fsquad of the company. Prepares detailed assessment, Transaction Issue Cause Action Resolution needed (TICAR) endorsement and\u002For Facts of the Case (FOTC) analysis and recommends advance solutions and effective Next issue avoidance (NIA). Drives closure of Open, issues, at risk and beyond Service Level Agreements (SLAs) tickets Ensures timely and regular updates, feedback, and resolution to the customers. Promotes Digital tools’ utilization to our customers. Supports, cascades, and promotes the campaigns offered to clients and agents by encouraging customers to utilize the offers, as appropriate. Recommends and implements other persistency and customer retention activities that will fit the needs of their specific areas. Ensures accurate ticket categorization, assignment, and endorsements. Ensures that raised production tickets are closed within service level agreement. Provides updates, feedback, and resolution to the customers from time to time. Reviews and assesses Service Request\u002Fs raised by the business and ensures development is within committed schedule. Facilitates individual and group coaching sessions. Reinforce disciplinary actions in accordance to HR’s code of conduct\u002Fdiscipline (when necessary). Maintains team statistics and data. Drives and strategizes Team performance and target Key Performance Indicator (KPI) achievements. Prepares end of day production reports and analysis Prepares Team’s month end report with insights. Facilitates Daily Stand ups (DSU) meetings. Facilitates collaborations to address common issues\u002Fconcerns (within and outside the squad). Drives Teams participation and Engagement. Spearheads process improvement initiatives. Drives capability build program for the team. Develops report template, call out trackers, and monitoring files. Provides documentation and enhancement of internal processes, guidelines, and procedures. Provides inputs for customer solutions powered by data analytics. Analyses and Addresses Customer Satisfaction survey (CSAT) detractors. Organize and facilitates mini trainings and pocket sessions. Participations in One Ops projects, testing, engagement, sprints, and enhancement initiatives. Assists the Scrum Master and Product Owner in managing the Tribe. Acts as pseudo–Product Owner. Creates Jira story for user requirements (when being tapped to a Sprint\u002Fproject). Performs other functions\u002Fchannel assignment as may be assigned. Personalized Service Interactions based on Customer Segment Supports multi-channel roles such as: Receives incoming Inbound Calls Facilitates Outbound call outs\u002Fcare calls related to: Welcome call out for newly issued policies. Upcoming and on-going company campaigns Customer satisfaction survey Transaction requirements reminder and confirmation Issues and incidents solutioning Giving transaction feedback and updates Promotion of Digital channels and Platforms Answers emails received from Company’s mailboxes. Responds to public and private messages received from the following social media channels. Facebook Instagram X (previously known as Twitter) Modifies social media messages (hides, blocks and marks as spam) based on company’s social media guidelines. Answers incoming chat from PruAccess facility. Validates Customer identity before proceeding to any transactions. Updates contact information of the Customers. Pre-screens of submitted documents and forms prior Process Owner and Customer Care endorsement. Endorses potential leads to Process Owner Provides FAQs for Brand\u002Fproduct campaigns. Promotes Digital channels and Platforms to our Customers. Prepares written responses to non-standard inquiries or exceptional cases. Handles escalated complaints and requests from policy owners, agents, and Tribe Members. Effective Customer Engagement Drives First contact resolution. Resolves and monitors customer concerns up to resolution. Escalates un-answered concerns and follow ups to Process Owner and Customer Care. Provides feedback and updates regularly and as committed with our customers. Prepares detailed case analysis, facts of the case, resolution recommendations and next issue avoidance. Ensures timely and accurate logging of events and updates in monitoring file or ticketing system. Answers escalated supervisor calls and emails. Enhanced People Management Manages the Team’s over-all workforce (Schedules, trainings, overtimes etc.). Helps with the team transaction’s inquiries and concerns. Coaches’ employees and drives performance improvements. Facilitates scheduled Daily Stand ups (DSU) meetings. Initiates collaboration meetings. Develops and conducts training modules\u002Fprograms to staff. Conducts capability assessments and recommends required trainings for the continuous development of the skills of team members. Monitors and drives Team performance and Key Performance Indicator (KPI) attainment. Provides Team performance’s justification and insights. Imposes disciplinary actions (when needed). Conducts meetings to disseminate or implement new office procedures, company rules and regulations, as well as other pertinent information. Facilitates staff performance appraisals. Conducts the hiring process and facilitates the training and on-boarding of new hires. Monitors\u002Fevaluates job performance of employees in the Department for probationary and\u002For permanent appointments as well as for the purpose of giving performance feedback and\u002For merit rating. Strengthened Team Governance Voice Team Management - Monitors inbound calls - Help in voice - workforce management - Strategizes Abandoned calls reduction \u002F planning. - Prepares end of day, month end and yearend report Voice Team Management - Outbound - Forecasts and strategizes Outbound target - goal achievement - Facilitates Outbound huddles\u002Fdiscussions - Reviews and generates outbound call scripts and trackers - Prepares end of day, month end and yearend report Non-Voice Team Management – Email, Chat & social media - Forecasts and strategizes WIP clean up and goal achievement - Help in Non-voice - workforce management - Prepares end of day, month end and yearend report In-charge of the forecasting and resource planning of the team to maximize the capacity of the resources. Conducts audit review of the transactions being handled by the Unit and implements courses of action on audit findings, as necessary. Monitors the action plans and\u002For recommendations to address the audit findings. Ensures security measures are strictly observed to ensure adherence of the team to data privacy regulations. Ensures adherence of the work unit to compliance and risk management standards. This includes instilling a risk culture within the team and completing risk related requirements. Ensures compliance to AMLA and other regulatory requirements and submits reports to the Compliance Officer, as necessary. Acts as representative in meetings concerning the Department especially in the absence of the Contact Center Squad Leader. Assists Contact Center Squad Leader in budget and monitoring of expenses of the work unit, including OT and supplies. Assists Contact Center Squad Leader in capacity planning. Performs such other tasks as may be assigned from time to time. Knows and understand the Pru Life UK Compliance Standards. He\u002FShe must be fully aware of his\u002Fher key responsibilities and competent to carry them out to the required standards. He\u002FShe must report all compliance matters openly and honestly to the Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. He\u002FShe must operate a process within his\u002Fher unit\u002Fare to ensure that all relevant compliance matters are identified and reported. Scaling up Capacity Develops report template, call out trackers, and monitoring files. Generates insights on report extraction through available raw files\u002Fdata. Creates video and\u002For power point presentation\u002Fslides. Creates Process Improvement manuals, guidelines, and procedures. Prepares training materials. Prepares Minutes of Meeting (MOM). Participates in process improvement initiatives such as mini projects, sprints, and task forces. Provides support in Project testing, Jira user story creations, sprints, and business continuity. Acts as Contact Center – process and system owner. Acts as scrum masters (when needed arises) Embed a customer – Obsessed Culture Promotes Team achievement on set daily productivity target of the team. Ensures quality handling of transactions, feedback, and case resolutions. Ensures that all company policies, procedures, programs, and instruction are carried out. Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Adheres with company’s code of ethics\u002Fdiscipline. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":660,"slug":661,"title":416,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":662},63095,"customer-service-specialist-pluk-pluk-pru-life-of-uk-philippines-3","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We put our customers at the heart of everything that we do, by fulfilling key moments and needs, which will make them happy. Pru Life U.K. champions for life. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints across all available channels\u002Ftouchpoints of Contact Center. Be Customer Obsession Champions by: Functions as first-in-line for non-face to face customer touch point and engagements. Provides accurate and timely response on customer inquiries and requests based on available company’s tools and resources within the standard and communicated Service Level Agreements (SLAs). Collect’s data and performs customer data analysis to recommend value – adding, differentiated solutions\u002Fservices. Provides customer insights from customer data collection and performs analysis of solutions, gaps, customer research and of competitor’s products and offerings. Resolve’s incident and issue as it arises. Escalates issues\u002Fconcerns to the appropriate unit\u002Fsquad of the company. Prepares initial assessment, Transaction Issue Cause Action Resolution needed (TICAR) endorsement and\u002For Facts of the Case (FOTC) analysis and recommends solutions and Next issue avoidance (NIA). Promotes Digital tools’ utilization to our customers. Ensures accurate ticket categorization, assignment, and endorsements. Ensures that raised production tickets are closed within service level agreement. Provides updates, feedback, and resolution to the customers from time to time. Reviews and assesses Service Request\u002Fs raised by the business and ensures development is within committed schedule. Provides inputs for customer solutions powered by data analytics. Promotes and participates in collaborations to address common issues\u002Fconcerns. Recommends process improvement initiatives. Performs other functions\u002Fchannel assignment as may be assigned. Personalized Service Interactions based on Customer Segment Performs multi-channel roles such as: Receives incoming Inbound Calls Answer incoming calls and assist customers with inquiries or issues. Resolve complaints and provide accurate product or service information. Log all interactions in the system and follow up as needed. Escalate unresolved issues to appropriate team. Meet performance goals for call handling and customer satisfaction. Facilitates Outbound call outs\u002Fcare calls related to: Promotes Digital channels and Platforms to our Customers. Effective Customer Engagement Drives First contact resolution. Resolves and monitors customer concerns up to resolution. Escalates un-answered concerns and follow ups to Process Owner and Customer Care. Provides feedback and updates regularly and as committed with our customers. Ensures timely and accurate logging of events and updates in monitoring file or ticketing system. Embed a customer – Obsessed Culture Achieves daily set productivity target. Ensures quality handling of transactions, feedback, and case resolutions. Ensures that all company policies, procedures, programs, and instruction are carried out. Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Adheres with company’s code of ethics\u002Fdiscipline. Provides FAQs for Brand\u002Fproduct campaigns. Endorses potential leads to Process Owner Pre-screens of submitted documents and forms prior Process Owner and Customer Care endorsement. Updates contact information of the Customers. Validates Customer identity before proceeding to any transactions. Modifies social media messages (hides, blocks and marks as spam) based on company’s social media guidelines. X (previously known as Twitter) Instagram Facebook Responds to public and private messages received from the following social media channels. Answers emails received from Company’s mailboxes. Promotion of Digital channels and Platforms Giving transaction feedback and updates Issues and incidents solutioning Transaction requirements reminder and confirmation Customer satisfaction survey Upcoming and on-going company campaigns Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":591,"slug":592,"title":416,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":664},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We put our customers at the heart of everything that we do, by fulfilling key moments and needs, which will make them happy. Pru Life U.K. champions for life. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints across all available channels\u002Ftouchpoints of Contact Center. Be Customer Obsession Champions by: Functions as first-in-line for non-face to face customer touch point and engagements. Provides accurate and timely response on customer inquiries and requests based on available company’s tools and resources within the standard and communicated Service Level Agreements (SLAs). Collect’s data and performs customer data analysis to recommend value – adding, differentiated solutions\u002Fservices. Provides customer insights from customer data collection and performs analysis of solutions, gaps, customer research and of competitor’s products and offerings. Resolve’s incident and issue as it arises. Escalates issues\u002Fconcerns to the appropriate unit\u002Fsquad of the company. Prepares initial assessment, Transaction Issue Cause Action Resolution needed (TICAR) endorsement and\u002For Facts of the Case (FOTC) analysis and recommends solutions and Next issue avoidance (NIA). Promotes Digital tools’ utilization to our customers. Ensures accurate ticket categorization, assignment, and endorsements. Ensures that raised production tickets are closed within service level agreement. Provides updates, feedback, and resolution to the customers from time to time. Reviews and assesses Service Request\u002Fs raised by the business and ensures development is within committed schedule. Provides inputs for customer solutions powered by data analytics. Promotes and participates in collaborations to address common issues\u002Fconcerns. Recommends process improvement initiatives. Performs other functions\u002Fchannel assignment as may be assigned. Personalized Service Interactions based on Customer Segment Performs multi-channel roles such as: Receives incoming Inbound Calls Answer incoming calls and assist customers with inquiries or issues. Resolve complaints and provide accurate product or service information. Log all interactions in the system and follow up as needed. Escalate unresolved issues to appropriate team. Meet performance goals for call handling and customer satisfaction. Facilitates Outbound call outs\u002Fcare calls related to: Promotes Digital channels and Platforms to our Customers. Effective Customer Engagement Drives First contact resolution. Resolves and monitors customer concerns up to resolution. Escalates un-answered concerns and follow ups to Process Owner and Customer Care. Provides feedback and updates regularly and as committed with our customers. Ensures timely and accurate logging of events and updates in monitoring file or ticketing system. Embed a customer – Obsessed Culture Achieves daily set productivity target. Ensures quality handling of transactions, feedback, and case resolutions. Ensures that all company policies, procedures, programs, and instruction are carried out. Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Adheres with company’s code of ethics\u002Fdiscipline. Provides FAQs for Brand\u002Fproduct campaigns. Endorses potential leads to Process Owner Pre-screens of submitted documents and forms prior Process Owner and Customer Care endorsement. Updates contact information of the Customers. Validates Customer identity before proceeding to any transactions. Modifies social media messages (hides, blocks and marks as spam) based on company’s social media guidelines. X (previously known as Twitter) Instagram Facebook Responds to public and private messages received from the following social media channels. Answers emails received from Company’s mailboxes. Promotion of Digital channels and Platforms Giving transaction feedback and updates Issues and incidents solutioning Transaction requirements reminder and confirmation Customer satisfaction survey Upcoming and on-going company campaign Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":666,"slug":667,"title":416,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":668},63097,"customer-service-specialist-pluk-pluk-pru-life-of-uk-philippines-5","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We put our customers at the heart of everything that we do, by fulfilling key moments and needs, which will make them happy. Pru Life U.K. champions for life. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints across all available channels\u002Ftouchpoints of Contact Center. Be Customer Obsession Champions by: Functions as first-in-line for non-face to face customer touch point and engagements. Provides accurate and timely response on customer inquiries and requests based on available company’s tools and resources within the standard and communicated Service Level Agreements (SLAs). Collect’s data and performs customer data analysis to recommend value – adding, differentiated solutions\u002Fservices. Provides customer insights from customer data collection and performs analysis of solutions, gaps, customer research and of competitor’s products and offerings. Resolve’s incident and issue as it arises. Escalates issues\u002Fconcerns to the appropriate unit\u002Fsquad of the company. Prepares initial assessment, Transaction Issue Cause Action Resolution needed (TICAR) endorsement and\u002For Facts of the Case (FOTC) analysis and recommends solutions and Next issue avoidance (NIA). Promotes Digital tools’ utilization to our customers. Ensures accurate ticket categorization, assignment, and endorsements. Ensures that raised production tickets are closed within service level agreement. Provides updates, feedback, and resolution to the customers from time to time. Reviews and assesses Service Request\u002Fs raised by the business and ensures development is within committed schedule. Provides inputs for customer solutions powered by data analytics. Promotes and participates in collaborations to address common issues\u002Fconcerns. Recommends process improvement initiatives. Performs other functions\u002Fchannel assignment as may be assigned. Personalized Service Interactions based on Customer Segment Performs multi-channel roles such as: Receives incoming Inbound Calls Answer incoming calls and assist customers with inquiries or issues. Resolve complaints and provide accurate product or service information. Log all interactions in the system and follow up as needed. Escalate unresolved issues to appropriate team. Meet performance goals for call handling and customer satisfaction. Facilitates Outbound call outs\u002Fcare calls related to: Upcoming and on-going company campaigns Customer satisfaction survey Transaction requirements reminder and confirmation Issues and incidents solutioning Giving transaction feedback and updates Promotion of Digital channels and Platforms Answers emails received from Company’s mailboxes. Responds to public and private messages received from the following social media channels. Facebook Instagram X (previously known as Twitter) Modifies social media messages (hides, blocks and marks as spam) based on company’s social media guidelines. Validates Customer identity before proceeding to any transactions. Updates contact information of the Customers. Pre-screens of submitted documents and forms prior Process Owner and Customer Care endorsement. Endorses potential leads to Process Owner Provides FAQs for Brand\u002Fproduct campaigns. Promotes Digital channels and Platforms to our Customers. Effective Customer Engagement Drives First contact resolution. Resolves and monitors customer concerns up to resolution. Escalates un-answered concerns and follow ups to Process Owner and Customer Care. Provides feedback and updates regularly and as committed with our customers. Ensures timely and accurate logging of events and updates in monitoring file or ticketing system. Embed a customer – Obsessed Culture Achieves daily set productivity target. Ensures quality handling of transactions, feedback, and case resolutions. Ensures that all company policies, procedures, programs, and instruction are carried out. Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Adheres with company’s code of ethics\u002Fdiscipline. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":432,"slug":433,"title":434,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":670},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Digital Marketing Manager is responsible for developing and executing data-driven digital campaigns across paid media, search, and performance channels to drive customer acquisition, engagement, and retention. This role manages SEO, SEM, paid media, and performance analytics to optimize marketing effectiveness. The senior manager collaborates with internal teams and external partners to ensure campaigns deliver measurable business impact. Paid Media & Search Strategy Develop and manage paid digital campaigns across search, display, and social channels. Optimize search engine marketing (SEM) and paid media strategies to maximize conversions. Work with brand and propositions teams to ensure timely delivery of paid campaigns. SEO & Organic Search Optimization Lead SEO strategy, keyword research, and website optimization to improve organic rankings. Work with content and web teams to ensure on-page and technical SEO best practices. Monitor and analyze performance, providing actionable insights and recommendations to improve brand search visibility and popularity. Collaborate cross-functionally to ensure timely delivery of initiatives that strengthen brand search presence. Performance Tracking & Optimization Implement tracking, attribution, and analytics to measure campaign effectiveness. Oversee performance dashboards to ensure stakeholder visibility across campaign performance. Continuously analyze and refine strategies based on performance data and insights. Collaborate with cross-functional teams to implement data-driven recommendations and optimization initiatives. Audience Targeting & Segmentation Utilize data-driven segmentation to improve customer engagement and conversion. Leverage first-party and third-party data to enhance targeting and personalization. Budget & Vendor Management Manage media budgets, bidding strategies, and campaign forecasting to drive efficiency. Oversee relationships with external partners and ad platforms to stay ahead of industry trends. Innovation & Testing: Experiment with new media platforms, ad formats, and targeting strategies to improve campaign outcomes Stay informed about emerging technologies, tools, and trends to keep digital marketing channels, platforms, and executions competitive and innovative, primarily in the ever-evolving space of Search Explore opportunities to integrate new features or tools to enhance digital marketing and search capabilities Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":672,"slug":673,"title":674,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":675},63099,"data-analytics-expert-pluk-pru-life-of-uk-philippines","Data Analytics Expert","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Data Analytics expert will help the key decision-makers in Operations to come up with data-driven insights and recommendations through their vast expertise in applying appropriate analytical methods from descriptive to prescriptive analytics. Job Accountabilities 1. Provides data-driven insights and perspectives from product & solutions development to operations processes 2. Performs business risk analysis through customer and business data mining and analytics 3. Performs descriptive to predictive types of analysis using operations processes' data 4. Provides product and solutions development insight through human-centered design approach 5. Performs data analysis using digital competencies tools such as PowerBI while ensuring alignment with data governance model 6. Compliance ▪ Ensures that all company policies, procedures, programs and instruction are carried out ▪ Familiarizes and understands Pru Life UK Compliance Standards. Full awareness of his\u002Fher responsibilities and competent to carry them out to the required standards. ▪ Reports all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Operates a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. 7. Performs other functions as may be assigned. Job Specification Bachelor’s degree in Mathematics, Statistics, Business Analytics, Computer Science, Finance, or other related courses. Proficient in using relevant Microsoft applications especially MS Excel, Powerpoint, and PowerBI Knowledgeable in descriptive and predictive methods such as summary statistics, hypothesis testing, linear regression, basic machine learning concepts Has knowledge in programming languages such as Python, R, PowerBI DAX Basic design thinking and collaborative methods (e.g. feedback gathering, facilitation and presentation skills, customer-centric approach,) Creation of effective visualizations through static reports or dashboards that will be presented to stakeholders and key decision makers Coming up with data-driven reports using appropriate statistical methods to support decision-making. Being a good communicator and can knowledge transfer their expertise Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":677,"slug":678,"title":679,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":680},63100,"experience-design-lead-pluk-pru-life-of-uk-philippines","Experience Design Lead","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. What does the job do for the Company? -Lead strategic customer experience projects and transformation initiatives in support of the CX Head (VP) and enterprise priorities -Translate the CX strategy into prioritized roadmaps, business cases, and execution plans across journeys, touchpoints, and processes -Oversee Voice of Customer (VoC) programs and customer data analysis to surface actionable insights, root causes, and opportunities for improvement -Govern CX dashboards, KPIs, and reporting cadence for leadership forums, ensuring reliable measurement of customer, operational, and project outcomes -Drive process redesign and service improvement initiatives using Lean Six Sigma and other continuous improvement methodologies -Partner with cross-functional stakeholders to implement improvements that enhance customer outcomes, efficiency, controls, and employee adoption -Act as a deputy to the CX Head (VP) for strategic initiatives, governance reviews, and escalation management on key programs affecting customer experience What end result does it produce? Improved customer satisfaction and loyalty metrics Delivery of strategic projects on time, within scope, and with measurable business impact Sustainable process improvements supported by data, governance, and continuous improvement discipline How would “success” for this position be described? Consistent achievement of CX, operational, and project KPIs with clear evidence of customer impact Strong stakeholder confidence driven by disciplined execution, actionable insights, and effective change leadership Job Accountabilities 1. Lead the planning, prioritization, and delivery of strategic CX projects and transformation programs in partnership with the CX Head (VP) 2. Manage enterprise VoC programs, customer feedback loops, and data analysis to identify trends, pain points, and improvement opportunities 3. Develop business cases, project charters, governance materials, and implementation roadmaps for initiatives across service, journey, and process domains 4. Use Lean Six Sigma and related methodologies to analyze root causes, redesign processes, and improve quality, turnaround time, and customer effort. 5. Own CX dashboards and management reporting, including KPI definitions, insight generation, executive updates, and escalation of key risks and issues 6. Coordinate with Operations, Distribution, IT, Digital, Product, Risk, and Compliance teams to deliver cross-functional initiatives and embed customer-centric practices 7. Establish and monitor project governance, milestones, dependencies, and benefits realization to ensure timely and effective execution 8. Conduct customer, channel, and journey analytics to deepen understanding of segment needs and inform prioritization of improvements 9. Drive continuous improvement of customer journeys and service processes through measurement, experimentation, and closed-loop action management 10. Support change management, communication, and capability-building initiatives that strengthen customer centricity and adoption of new ways of working 11. Lead and develop the team through clear goals, coaching, performance management, and capability building in project delivery, analytics, and process improvement 12. Compliance & Risk Management 12.1 Ensure that all compliance matters are identified and openly and honestly reported to the Line Manager and\u002For Compliance Officer in accordance with the reporting requirements operated within the work unit and the Company 12.2 Ensure adherence of the work unit with all relevant statutory, compliance, risk management and audit standards and requirements in carrying out their functions 13. Perform other duties, work assignments and functions as may be assigned. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":682,"slug":683,"title":684,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":685},63101,"future-leaders-nxt-gen-management-development-program-mdp-pluk-pru-life-of-uk-philippines","Future Leaders – Nxt Gen Management Development Program (MDP)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Pru Life UK, we know great companies are built by great people. If you’re ready to grow fast, we’d love for you to join our Nxt Gen Management Development Program (MDP) — an accelerated leadership track that prepares you for future management and strategic roles in the insurance business. If you are values-driven and committed to excellence, then this program is for you. Be ready to take on real-world business challenges, support key initiatives, and grow into a future leader as you join us on our transformation journey. On our transformation journey. What we’re looking for: · Recent graduates of any degree or course, who have demonstrated strong academic performance (such as earning Latin Honors, being on the Dean’s List, or ranking in the top 25% of their class) · Strong communication, analytical, and problem-solving skills · A track record of leadership — whether in student organizations, internships, volunteer work, or community impact What you’ll experience · Cross-Functional Rotations: Gain deep exposure across key business units as you spend time embedded in teams such as Agency Sales, Data Science, Finance & Actuarial, Marketing, Operations, Human Resources, Risk & Compliance, Legal, and Technology. · Executive Mentorship: Receive direct guidance from senior leaders and business heads. · Capstone Leadership Projects: Lead strategic initiatives and deliver innovative business solutions · Accelerated Career Pathing: Fast-track your development into key leadership roles We’re committed to inclusive excellence, welcoming diverse perspectives, backgrounds, and experiences. We also seek candidates who consistently deliver strong results and show clear leadership potential grounded in curiosity, and a genuine drive to help others succeed. Program Details: · Duration: Twenty-four (24) months, with structured rotations and assessments · Location: Taguig, Metro Manila (Hybrid Work Setup) · Start Date: August 2026 · Compensation: Competitive package + performance-based growth opportunities Application Deadline: June 10, 2026 Apply now! Only shortlisted candidates will be contacted. We encourage early applications. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":451,"slug":452,"title":453,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":687},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Executive Assistant to the Chief Customer & Marketing Officer (CCMO) provides high-level administrative, logistical, and coordination support to the CCMO and the departments under the Customer and Marketing organization. The role is responsible for ensuring the efficient operation of the CCMO's office through proactive calendar and meeting management, stakeholder coordination, project tracking, and administrative support. The Executive Assistant serves as a key point of contact across teams, helping ensure that business priorities, projects, and initiatives are effectively coordinated, monitored, and delivered on schedule. This role requires strong organizational skills, attention to detail, discretion, and the ability to manage multiple priorities in a dynamic environment. Executive & Administrative Support Manage the CCMO's calendar, appointments, meetings, and travel arrangements to optimize executive effectiveness. Coordinate meeting logistics, including scheduling, venue arrangements, agenda preparation, presentation materials, and minutes. Screen, prioritize, and manage incoming correspondence, requests, and communications. Prepare reports, presentations, briefing materials, and executive documentation. Handle administrative tasks including expense reports, procurement requests, invoice processing, and document management. Departmental & Logistics Support Ensure departments under the CCMO receive adequate, efficient, and accurate administrative and logistical support. Coordinate departmental meetings, town halls, offsites, workshops, and employee engagement activities. Support budget tracking, purchase requests, vendor coordination, and administrative processes. Facilitate smooth coordination among CIP, BIMC, CGDE, LIFM, CX and related teams. Project Coordination & Tracking Monitor and track key projects, initiatives, and action items across the Customer and Marketing organization. Maintain project trackers, status updates, and follow-up logs to ensure timely completion of deliverables. Coordinate with department heads and team members to gather progress updates and identify potential risks or delays. Consolidate reports and updates for management review and decision-making. Stakeholder Management & Communication Act as a liaison between the CCMO, leadership teams, internal stakeholders, and external partners. Support the preparation and distribution of communications, meeting summaries, and action plans. Ensure timely follow-up and resolution of commitments, approvals, and action items. Maintain confidentiality and safeguard sensitive business information. Process Improvement & Governance Identify opportunities to improve administrative processes and operational efficiency. Maintain organized records, documentation, and centralized tracking systems. Support governance activities by monitoring deadlines, approvals, and reporting requirements. Leverage digital tools and technology to streamline workflows and enhance productivity. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":689,"slug":690,"title":691,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":692},63103,"head-of-application-pluk-pru-life-of-uk-philippines","Head of Application","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Candidate is to understand PLUK application and should be able to enhance and support the application efficiently by doing a proper impact analysis. Enhancement and maintenance of PLUK Core admin system Work closely with other front-end system application team to ensure end-to-end software lifecycle is robust Ensuring the Applications Management function is aligned with company strategy. Define and document scope changes during the project life cycle. Collaborate with business teams to understand and suggest best & efficient solution to cater to business needs Analyze problems and implement appropriate technical solutions Prepare the technical specification Maintain and document the changes Conduct Unit\u002FIntegration testing Complete the assignments within the agreed deadline Quality analysis of the programs\u002Fsystem before acceptance testing Work closely with Business Analyst to deliver a robust and error-free application systems Ensure that all development and implementation are compliant with IT governance policy Technical review and quality analysis of the code done by junior members to ensure learning and motivation for subordinates Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":694,"slug":695,"title":696,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":697},63104,"head-of-application-policy-servicing-pluk-pru-life-of-uk-philippines","Head of Application Policy Servicing","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This position is responsible for having a thorough awareness of the company's system landscape, system architecture, and related business processes to ensure that all technical deliverables are in accordance with the standards and expectations set by the business stakeholders. This role is also responsible for interacting with the regional platform team to help ensure delivery of the regional platform for the company. This position requires leading, designing, and developing a technical end-to-end framework for a local solution or any integration with partner systems or external APIs. Head software engineering team on the areas of Policy Servicing, covering all the applications used in this area, by providing expertise in requirement gathering & analysis, solution design & documentation, and end-to-end technology delivery of business initiatives. Analyze current technology trends, regional technology roadmap, and internal company’s current technology state and design for future convergence and sustainability. Document and monitor requirements needed to institute proposed updates Propose and establish a framework for necessary contributions from various departments. Account for possible project technical challenges on constraints including, risks, time, resources, and scope. Provide detailed specifications for proposed solutions. Build and establish company software framework and development standards to align with regional direction. Design and lead an internal development team in implementation of local in-house mobile or web app system for business needs. Lead various technical integration with regional platforms or third-party platform system such as eWallet partner, bank partner, lead generation partner etc. Oversee project strategies and processes Develop guidelines for software testing Technical support and planning for application management post go-live of business-critical applications. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":699,"slug":700,"title":701,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":702},63105,"head-of-engineering-and-business-analysis-pluk-pru-life-of-uk-philippines","Head of Engineering and Business Analysis","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary As Head of Engineering and Business Analysis, you will be responsible for overseeing and managing a department within Technology, with a department representing a group of sections working towards a common objective or goals. Head of Engineering and Business analysis plays a critical role in driving strategic initiatives, fostering collaboration, and ensuring effective delivery of Technology services and solutions. This role requires strong leadership, communication, and technical skills, as well as the ability to align Technology efforts with business goals. Specialization: Engineering - You will be responsible for building a sound IT strategic framework that provides a holistic view of PLUK’s IT assets as well as the portfolio of technology programs and initiatives that are aligned with business strategy. This includes monitoring mechanisms to track financial and well as non-financial performance metrics for each strategic KPIs. Business Analysis - The responsibilities include defining the scope of testing, designing test plans and strategies, and ensuring that all testing objectives are met. The role demands proficiency in various testing methodologies, including automation and performance testing, as well as a strong understanding of software development life cycles Job Accountabilities Mentor and develop team members, ensuring they are supported with the necessary skills and knowledge to become productive. Strategic Planning and execution: Develop and implement IT Tribe’s strategic plans, aligning it with the organization’s overall tech and business objectives. Collaborate with stakeholders to identify priorities, initiatives and goals. Ensure that the tribe’s efforts contribute towards the achievement of business goals Resource allocation and Management: Manage and allocate resources: budget, personnel and tools. Ensure successful execution of projects and initiatives with the tribe. Optimize resource utilization, balancing workload and priorities across the teams, ensuing efficient delivery of Tech products, services and projects Stakeholder Management: Engage with key stakeholders such as Product owners and business leads to understand their needs, gather requirements, and communicate the Tribe’s objectives and progress. Build strong relationships and act as a trusted advisor on tech matters, ensuring that Tech products and services align with business goals Delivery & Quality Assurance: Oversee the delivery of IT Tribe products and services, solutions, and projects within the tribe. Monitor project progress, manage risks, and ensure timely and high-quality delivery of IT Tribe deliverables. Implement quality assurance processes and standards to maintain a high level of service excellence Continuous Improvement: Foster a culture of continuous improvement within IT Tribe. Identity opportunities for process optimization, automation and innovation. Encourage adoption of best practices, agile methodologies and emerging technologies to enhance efficiency, productivity and customer satisfaction Collaboration and Communication: Promote collaboration and effective communication with IT tribes, as well as with other tribes outside of tech. Facilitate cross-functional cooperation, knowledge sharing and problem-solving. Ensure that information flows smoothly between teams and stakeholders, fostering transparency and alignment Job Qualifications Bachelor of Science degree, preferably Major in Computer Science, Engineering, Mathematics, or Management. Extensive knowledge\u002Fexperience on SDLC processes Proven experience in a leadership role within IT industry, managing teams and delivering IT projects or services Strong understanding of IT principles, technologies, and trends, with a focus on areas relevant to the tribe’s domain Excellent leadership and people management skills, with ability to motivate and inspire teams to achieve their potential Strong strategic thinking and planning abilities, with the ability to align IT efforts with business objectives Excellent communication and interpersonal skills, with the ability to effectively communicate complex IT concepts to both technical and non-technical stakeholders. Experience with Agile methodologies such as Scrum or Kanban Strong problem-solving and decision-making skills, with the ability to analyze complex situations and recommend appropriate solutions Strong project management skills, with the ability to manage multiple projects, prioritize tasks and meet deadline Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":704,"slug":705,"title":706,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":707},63106,"head-of-application-pruone-and-products-pluk-pru-life-of-uk-philippines","Head of Application -PruOne and Products","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary As Head of Application – PruOne and Products, you are responsible for having a thorough awareness of the company's system landscape, system architecture, and related business processes to ensure that all technical deliverables are in accordance with the standards and expectations set by the business stakeholders. This role is also responsible for interacting with the regional platform team to help ensure delivery of the regional platform for the company. This position requires leading, designing, and developing a technical end-to-end framework for a local solution or any integration with partner systems or external APIs. Job Accountabililites Head of Application on the areas of PruOne and Products, covering all the applications used in this area, by providing expertise in requirement gathering & analysis, solution design & documentation, and end-to-end technology delivery of business initiatives Analyze current technology trends, regional technology roadmap, and internal company’s current technology state and design for future convergence and sustainability Document and monitor requirements needed to institute proposed updates. Prepare the technical specification and maintain the changes Partner with distribution, underwriting, and product teams to deliver seamless digital journey Analyze problems and implement appropriate technical solutions Ensure that all development and implementation are compliant with IT governance policy Lead the design and implementation of scalable, secure, and high-performing applications Propose and establish a framework for necessary contributions from various departments Account for possible project technical challenges on constraints including, risks, time, resources, and scope Provide detailed specifications for proposed solutions Build and establish company software framework and development standards to align with regional direction Lead an internal development team in implementation of local in-house mobile or web app system for business needs Lead various technical integration with regional platforms or third-party platform system such as eWallet partner, bank partner, lead generation partner etc Oversee project strategies and processes Develop guidelines for software testing Technical support and planning for application management post go-live of business-critical applications Job Qualifications Bachelor of Science degree, preferably Major in Computer Science, Engineering, Mathematics, or Management. Sound knowledge on IT Application architecture, Design methodologies across multiple platforms Good grip on non-functional areas like performance, scalability, human interaction, & good software design Extensive knowledge\u002Fexperience on SDLC processes Proven experience in a leadership role within IT industry, managing teams and delivering IT projects or services Strong understanding of IT principles, technologies, and trends, with a focus on areas relevant to the tribe’s domain Excellent leadership and people management skills, with ability to motivate and inspire teams to achieve their potential. Strong strategic thinking and planning abilities, with the ability to align Experience with Agile methodologies such as Scrum or Kanban Strong problem-solving and decision-making skills, with the ability to analyze complex situations and recommend appropriate solutions Strong project management skills, with the ability to manage multiple projects, prioritize tasks and meet deadlines Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":709,"slug":710,"title":711,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":712},63107,"head-of-pru-prime-pluk-pru-life-of-uk-philippines","Head of Pru Prime","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Vice President – PRU Prime is responsible for driving the strategic growth, profitability, and market leadership of the organization’s High Net Worth (HNW) client segment. This role leads the end-to-end development of tailored insurance and investment solutions, distribution activation, and advisor capability building to effectively serve affluent and ultra-high-net-worth clients Job Accountabilities Business Strategy & Growth Develop and execute a comprehensive HNW strategy aligned with enterprise growth and profitability targets Drive consistent double-digit growth across HNW portfolio, including premium income, AUM, and client acquisition Identify and penetrate niche HNW segments through data-driven market insights and competitive intelligence Oversee nationwide HNW business performance and expansion initiatives Distribution Leadership & Sales Activation Lead and enable financial advisors and distribution channels to effectively capture HNW opportunities Drive key performance metrics including client acquisition, case size, persistency, and advisor productivity Build scalable sales activation programs across agency and bancassurance channels Strengthen strategic partnerships to enhance HNW client reach and engagement Product & Solutions Development Lead the design and enhancement of insurance and wealth solutions tailored to HNW clients Drive product innovation in response to evolving client needs, market conditions, and competitor landscape Collaborate with product, actuarial, and investment teams to ensure differentiated value propositions Champion integrated financial planning solutions including estate and wealth transfer strategies Client Strategy & Market Positioning Establish the organization as a trusted advisor for affluent and ultra-high-net-worth clients Develop client-centric engagement models focused on personalized, holistic wealth solutions Enhance brand positioning within the HNW segment through targeted campaigns and thought leadership Deliver market insights and trends to internal and external stakeholders Leadership & Capability Building Lead, coach, and develop a high-performing HNW leadership team and specialist advisors Build advanced advisory capabilities in wealth planning, estate planning, and investment solutions Serve as a subject matter expert and resource speaker on financial markets, sales strategy, and distribution effectiveness Foster a culture of performance, innovation, and client-centricity Performance Management & Governance Accountable for HNW segment financial performance, including revenue, profitability, and cost efficiency Establish performance dashboards and reporting mechanisms for leadership review Present regular business updates, insights, and strategies to senior leadership and regional stakeholders Ensure compliance with regulatory requirements and internal governance standards Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Knowledge (Certification - Technical, Product, Industry) Proven track record in HNW or affluent segment business growth and strategy execution Strong experience in sales distribution, agency management, and\u002For bancassurance Expertise in insurance, investments, and wealth planning solutions Certified Wealth Planner (CWP) or equivalent, Certified Estate Planner (CEP), Licensed Insurance Advisor and\u002For Investment Solicitor Skills\u002FCompetencies critical to job success Strategic thinking and market foresight Strong commercial and financial acumen Leadership and team development Stakeholder management and executive communication Innovation and client-centric design Deep understanding of HNW client behaviors and expectations Skills\u002FCompetencies critical to job success Strategic thinking and market foresight Strong commercial and financial acumen Leadership and team development Stakeholder management and executive communication Innovation and client-centric design Deep understanding of HNW client behaviors and expectations experience in insurance, wealth management, or financial services Experience in leading a team Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":714,"slug":715,"title":716,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":717},63108,"head-of-recruitment-and-events-pluk-pru-life-of-uk-philippines","Head of Recruitment and Events","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Head of Agency Recruitment is responsible for setting and driving the overall agency recruitment strategy of the Company, ensuring sustainable growth, quality advisor inflow, and long-term productivity of the agency force nationwide. This role ensures the achievement of enterprise-wide recruitment targets, strengthens leadership bench strength across agency distribution, and builds a future-ready, compliant, and high-performing agency workforce aligned with the Company’s growth ambitions. How success is defined for this role Consistent year-on-year growth in quality new recruits across all regions Strong conversion rates from prospect to licensed and productive agents Robust recruitment pipelines aligned to strategic agency expansion plans High engagement and accountability of Agency Leaders in recruitment ownership Job Accountabilities A. Strategic Leadership & Governance Define, lead, and continuously refine the end-to-end agency recruitment strategy, ensuring alignment with the Company’s overall business and distribution strategy. Translate corporate growth objectives into clear recruitment priorities, targets, and success metrics across regions and agency units. Serve as the enterprise subject-matter expert on agency recruitment models, market practices, and future talent trends within the insurance industry. B. Recruitment Performance & Delivery Oversight Provide overall leadership and governance over nationwide recruitment initiatives, ensuring consistency, scalability, and impact. Oversee recruitment performance across regions, identifying risks, gaps, and opportunities, and instituting data-driven interventions to address underperformance. Ensure strong conversion outcomes from recruitment activities (e.g., Build Your Business events, recruitment fairs, referrals) through standardized frameworks and best practices. C. Agency Leader Enablement & Accountability Build strong strategic partnerships with Sales Directors, Senior Agency Leaders, and Distribution Heads, reinforcing shared accountability for recruitment outcomes. Set clear expectations and success standards for Agency Leaders’ involvement in recruitment, including ownership of prospecting, engagement, and conversion. Champion capability-building initiatives to strengthen Agency Leaders’ recruitment effectiveness, including modern recruiting approaches and value proposition articulation. D. Recruitment Programs & Innovation Provide executive oversight over key recruitment programs (e.g., BYB events, recruitment campaigns, leadership sourcing initiatives), ensuring relevance and effectiveness. Continuously benchmark and introduce innovative recruitment models, digital tools, and sourcing strategies to enhance reach and conversion. Institutionalize learning loops by consolidating field insights and sharing best practices across regions. E. People Leadership & Team Development Lead and develop the Agency Recruitment team, including managers and specialists, ensuring high performance, capability depth, and succession readiness. Set a strong culture of accountability, collaboration, and continuous improvement within the recruitment function. Act as mentor and coach to senior recruitment leaders, strengthening leadership maturity and decision quality. G. Executive Partnership & Representation Act as the principal recruitment advisor to senior management on agency workforce growth, recruitment risks, and market trends. Represent Agency Recruitment in executive forums, providing insights, recommendations, and forward-looking perspectives. Perform other strategic responsibilities as may be assigned by executive leadership. H. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Job Specification Bachelor’s degree in Business Administration, Management,or other related courses. Deep understanding of agency distribution models and insurance recruitment dynamics Strong knowledge of life insurance products, agency licensing, and sales productivity drivers Proven expertise in recruitment strategy design, workforce planning, and performance management Strategic and systems thinking Executive-level communication and stakeholder influence Strong analytical and commercial acumen Leadership maturity with the ability to drive alignment without direct authority Change leadership and innovation mindset Minimum 8–10 years of relevant experience in agency recruitment, sales leadership, or distribution development within the insurance industry At least 5 years in a leadership or people management role, with demonstrated enterprise-level impact Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":719,"slug":720,"title":721,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":722},63109,"head-of-quality-assurance-and-business-analyst-pluk-pluk-pru-life-of-uk-philippines","Head of Quality Assurance and Business Analyst (PLUK)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role leads a hybrid team of Business Analysts and Quality Assurance professionals (10 or more members) within the Engineering and Business Analysis Team. The position ensures alignment between business requirements and technical delivery while maintaining quality assurance across initiatives. The BA Lead is responsible for translating business needs into actionable system requirements and overseeing QA processes to ensure high-quality delivery of insurance technology solutions. A. Business Analysis 1. Lead the requirements gathering and analysis process across business units, ensuring business needs are well-defined, traceable, and aligned with strategic objectives. 2. Translate complex business and regulatory requirements into functional and technical specifications for system development and integration. 3. Collaborate closely with stakeholders—including business users, project managers, architects, and developers—to ensure clarity, feasibility, and alignment of requirements. 4. Oversee the creation and maintenance of Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Process Flow Diagrams. 5. Drive the prioritization and backlog management of business requirements, ensuring timely and value-driven delivery of enhancements and projects. 6. Provide domain expertise in life insurance products, policy administration systems, and regulatory compliance, ensuring that solutions meet both operational and industry standards. 7. Facilitate requirements validation sessions, user acceptance testing (UAT) coordination, and sign-off activities with business stakeholders. 8. Identify process gaps and propose business process improvements or digital transformation opportunities in collaboration with IT and business leaders. 9. Mentor and coach Business Analysts to strengthen analytical and communication capabilities, ensuring consistent standards and documentation quality. B. Quality Assurance 1. Supervise QA activities to ensure thorough test planning, execution, and reporting across assigned projects. 2. Review and approve test plans, test cases, and test strategies to confirm alignment with business and system requirements. 3. Ensure defect management and tracking via JIRA (and JIRA Xray), collaborating with development teams for timely resolution. 4. Promote and enforce QA best practices, including automation opportunities and continuous improvement initiatives. 5. Identify and mitigate quality risks early in the project lifecycle to minimize business impact. 6. Ensure compliance with data privacy, information security, and insurance regulatory standards throughout the testing process. 7. Support the evaluation and implementation of QA tools, frameworks, and platforms to optimize efficiency and test coverage. 8. Drive alignment between the BA and QA functions to ensure end-to-end traceability from requirements to test validation. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":346,"slug":347,"title":348,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":724},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Manager Recruitment & Events is responsible for developing and implementing strategic recruitment initiatives, managing recruitment events, and ensuring high-quality execution. This role focuses on enhancing acquisition efforts through innovative sourcing methods, optimizing event impact, and leading a team of event officers to drive recruitment success. Job Accountabilities: Develop and implement innovative recruitment strategies that would encourage and attract the agency force to recruit. Collaborate & conduct regular calibrations with recruitment team to ensure strategies are aligned with desired goals and targets Ensure that coordination with work units (ie CAM, Marketing) for the procurement of event items; development of presentations \u002F posters \u002F designs \u002F logos; approval of designs\u002Fmaterial\u002Fquality of items are updated and on track Validate and confirm promotion of Build your Business sessions and other similar recruitment platforms to necessary channels, ensuring prompt production and release of materials (ie videos, posters, tarpaulin banners, email and SMS blasts, social media posting, etc) to the Agency Force Perform post-event activities. Track and analyze event metrics to measure success and identify improvement areas. – i.e. Database management, report generation, request for payments, distribution of tokens to resource speakers, budget tracking, etc Monitor industry trends and competitors’ strategies to enhance recruitment effectiveness. Continuously improve event processes to optimize recruits’ experience and hiring outcomes. Lead, mentor, and manage a team of recruitment event officers to ensure efficiency and productivity. Foster a culture of creativity and collaboration with the events team. Oversee and manage logistics, budget allocation for Build your Business sessions and other similar recruitment platforms, ensuring efficient utilization of funds while maintaining the quality of rewards and tokens Compliance - Ensure that all company policies, procedures, programs and instruction are carried out and be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported Perform other functions as may be assigned Job Specification: Bachelor’s degree in human resources, Marketing, Business Administration, or a related field Proven experience in recruitment, events management, or employer branding Project Management and Event Organization experience or training is preferred Knowledge of current recruitment trends and best practices Creative mindset with the ability to conceptualize and execute engaging events Proficient in MS Office applications; Event Management, Organizational Skills, Presentation Skills, Creative Thinking, Excellent Communication Skills, Adept in Project Management and Project Scheduling Ability to analyze data and translate insights into action plans. Strong leadership skills with experience in managing a team At least 6 years of experience in Recruitment, Marketing, Sales, Training, Hospitality Services, Event Management Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":726,"slug":727,"title":728,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":729},63112,"pru-prime-relationship-manager-pluk-pru-life-of-uk-philippines","PRU Prime Relationship Manager","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary The Relationship Manager for PRU Prime (High Net Worth (HNW) Clients is responsible for managing, growing, and deepening relationships with affluent and high net worth clients through the delivery of tailored insurance and wealth solutions. The role focuses on driving portfolio growth, providing holistic financial advisory, and contributing to the achievement of HNW segment targets. Job Accountabilities 1. Client Relationship Management Manage a portfolio of High Net Worth clients, ensuring strong engagement, retention, and satisfaction Build long-term relationships through regular financial reviews and personalized advisory Understand client needs, financial goals, and risk profiles to deliver suitable solutions Act as a trusted advisor across protection, investment, and wealth planning needs 2. Business Development & Revenue Growth Achieve and exceed assigned sales targets including premium income, AUM, and revenue contribution Acquire new HNW clients through referrals, networks, and strategic prospecting Drive growth in key metrics such as client count, case size, and activity ratios Identify cross-sell and upsell opportunities within existing client portfolios 3. Financial Advisory & Solutions Delivery Provide holistic financial planning solutions including insurance, investment, and estate planning strategies Structure and present customized solutions aligned with client financial objectives Stay updated on market trends, financial products, and competitor offerings to enhance advisory quality Ensure suitability and compliance of all product recommendations 4. Stakeholder & Channel Collaboration Collaborate with internal teams (product, investment, underwriting) to deliver end-to-end client solutions Work closely with financial advisors and distribution partners to support client acquisition and servicing Support broader HNW initiatives led by senior leadership (e.g., campaigns, client events, market positioning) 5. Market Intelligence & Insights Client behavior Monitor, competitor activities, and market trends to identify opportunities Provide feedback and insights to support product development and business strategy Contribute to client segmentation and targeting strategies 6. Governance Ensure adherence to internal policies, regulatory requirements, and sales governance standards Maintain accurate and timely client records and documentation Uphold ethical standards and client confidentiality at all times 7.Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. 8. Perform other functions as may be assigned Job Qualifications Bachelor’s degree in business, Finance, Economics, or related field Strong experience in client relationship management and sales within affluent\u002FHNW segments Proven track record of achieving sales and portfolio growth targets Strong relationship management and interpersonal skills Sales and results orientation Financial advisory and analytical capability Client-centric mindset Stakeholder collaboration Market awareness and business acumen Minimum 8 years of relevant experience in insurance, wealth management, or financial services Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":731,"slug":732,"title":733,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":734},63113,"manager-customer-proposition-pluk-pru-life-of-uk-philippines","Manager - Customer Proposition","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Manages the development and execution of compelling and innovative customer centric proposition and program across customer needs (protection, health, savings, and investment) to acquire and increase insurance ownership of key customer segments Ensure product offerings and services are aligned with the customer value proposition and grounded in data driven customer insights and analytics to drive differentiation Proposition Development Leads the development and execution of compelling and innovative customer centric proposition and program across customer needs (protection, health, savings, and investment) visavis lifestage, and ensure product offerings are aligned with the customer value proposition. Ensures that execution is supported by research on customer trends, market opportunities, technological advancement, competitor landscape and analysis of customer and policy data to drive differentiation and facilitate informed decision making amongst the Management team. Proposition Delivery Manages the planning and implementation of customer campaigns and programs that aim to deliver the company’s unique proposition across touchpoints Leads cross-functional team comprising of Products, Operations, Marketing, and Distribution in translating proposition to product features and experience design; defining the go-to-market strategy to achieve overall business objectives. Partner with external vendors to acquire skills, systems, services to enable the company to deliver and implement the defined proposition to its key customer segments Performance Monitoring Monitor and analyze key performance indicators and identify and address performance gaps and implement corrective actions to ensure that the company meets its long term business objectives. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":360,"slug":361,"title":362,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":736},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary The Head of Technology Strategy & Planning is responsible for shaping PLUK’s enterprise technology delivery direction, ensuring long-term alignment between business priorities and IT capabilities. This leader oversees strategic planning, technology governance, quarterly performance reviews, team leadership, experience and multi-year budget structure\u002Foverview. With a team of 2+ —including a UI\u002FUX Designer—the role ensures structured execution of technology roadmaps, portfolio performance, design governance, and enterprise-wide visibility. Reporting directly to the CITO, this senior leadership role drives technology strategy development, facilitates enterprise planning cycles, oversees IT investment governance, and provides execution oversight. The role also owns UI\u002FUX design standards through an embedded designer, ensuring user-centered solutions across platforms. The Senior Manager produces executive presentations, runs QPBR, manages technology scorecards, aligns strategic priorities, and leads the structured planning and development of agendas for enterprise townhalls. Job Accountabilities Develop and maintain PLUK’s enterprise technology strategy roadmap up to 3 years Lead quarterly performance and business reviews (QPBR) for the CITO Create executive-level presentations for ExCo, Board committees, regulators and Townhalls Lead the end-to-end planning, definition, and tracking of Technology KPIs, ensuring metrics directly support strategic outcomes, operational efficiency, and executive reporting frameworks Oversee annual IT budgeting cycles including CAPEX\u002FOPEX forecasting Drive portfolio governance, prioritization models, and technology risk assessments Ensure adherence to regional technology and compliance standards Lead modernization initiatives including Partnership engagements, platform rationalization, and digital transformation Oversee partnership driven technology initiatives, ensuring structured delivery, alignment with vendor capabilities, and measurable business value from external engagements Manage UI\u002FUX governance through the UI\u002FUX Designer, ensuring consistent design systems and user-centered workflows Oversee design reviews and ensure customer experience alignment with product and IT teams Manage and nurture a Team (2+) Work with strategic pillars across organization to create a centralized and unified Org strategy Build cross-functional routines and communication channels across business and technology Job Qualifications At least 8-10 years’ experience with demonstrated ability to perform job function as stated above Strong capability in managing partner led delivery engagements, including project oversight, and value realization from strategic partnerships Strong presentation abilities for executive audiences Knowledge of UX\u002FUI principles, design systems, user journey mapping, and usability evaluation Leadership, communication, stakeholder management, and problem-solving IT strategy and digital transformation expertise IT budgeting, CAPEX\u002FOPEX management, and financial governance Portfolio management, KPI development, and performance score carding Lean \u002F Six Sigma, TOGAF, ITIL, PMP, COBIT Bachelor’s degree in Computer Science, Management Information Systems, or other similar degrees Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":738,"slug":739,"title":740,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":741},63115,"senior-actuarial-analyst-pluk-pru-life-of-uk-philippines","Senior Actuarial Analyst","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Accountabilities Reports to the Manager of Actuarial Modeling \u002F In Force Management, who provides oversight, guidance, and strategic direction for all modeling and in-force management initiatives within the actuarial department. Provide comprehensive support in the regular maintenance, calibration, and validation of Actuarial Models and other Actuarial Tools. This includes troubleshooting model issues, ensuring models are up-to-date with the latest assumptions and data, implementing enhancements for new products, and coordinating with relevant teams to address any discrepancies or required enhancements. Build and implement new Actuarial Tools and contribute to Model Optimization efforts. This involves identifying opportunities to improve efficiency and accuracy, developing prototypes or new methodologies, conducting user testing, and deploying solutions that enhance the overall modeling process. Create and update detailed process documentation and implement robust controls. Responsibilities include drafting and maintaining clear process flowcharts, user guides, and standard operating procedures, as well as establishing audit trails and quality checks to ensure compliance and accuracy in all actuarial processes. Provide assistance and technical support to other actuarial units as needed. This may include participating in cross-functional projects, sharing modeling expertise, providing training or presentations, and collaborating to resolve complex actuarial or technical challenges across departments. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":515,"slug":516,"title":517,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":743},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary The Recruitment Operations Specialist supports Agency Recruitment Operations by managing recruitment data, preparing reports and dashboards and monitoring recruitment funnel performance Job Responsibilities Recruitment Data Analysis and Reporting Monitor recruitment funnel performance across recruitment channels and campaigns Prepare recurring dashboards, scorecards, and reports to track key recruitment metrics such as lead generation, conversion rates, onboarding progress, and recruiter productivity Monitor candidate movement across the recruitment funnel and identify candidate drop-off points and engagement opportunities Ensure timely and accurate preparation of management reports and performance updates Assist in maintaining automated reporting tools and dashboards to improve reporting efficiency Stakeholder Support and Collaboration Provide data, reports, and analytical support for recruitment initiatives, campaigns, and business reviews Support business discussions by providing relevant recruitment and operational performance data Data Management and Quality Assurance Maintain the accuracy, completeness, and integrity of recruitment-related data and reports Perform regular data validation and reconciliation activities to ensure reporting accuracy Support the implementation and maintenance of data governance and reporting standards Document reporting processes, report definitions, and data requirements Process Improvement and Project Support Support recruitment operations projects and process improvement initiatives Participate in the enhancement of reporting tools, dashboards, and recruitment tracking mechanisms Recruitment Systems and Analytics Support Maintain recruitment dashboards, reporting databases, and tracking tools Utilize available analytical tools and techniques to support recruitment performance analysis Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported Job Qualifications Bachelor’s or College Degree in Statistics, Business Analytics, Data Science, or related field Advance proficiency in tools such as Excel, MS SQL Server, Tableau\u002FPower BI, and Python\u002FR. Experience with CRM or ATS platforms (e.g., Salesforce, Workday). Knowledge of life insurance distribution channels and agent lifecycle. Analytical thinking and problem-solving skills. Understanding of recruitment KPIs and funnel metrics. Good communication and presentation skills. Detail-oriented with a focus on data accuracy and quality. Project management and multitasking ability At least two (2) years of experience in data analytics ideally in a role within the insurance, financial services, or sales recruitment industry Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":745,"slug":746,"title":747,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":748},63117,"senior-manager-operations-risk-management-pluk-pru-life-of-uk-philippines","Senior Manager - Operations Risk Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Risk Operations Manager is responsible for implementation and compliance with operational risk framework, policies, and procedures, identification, assessment and mitigation of operational risks inherent in the business, monitoring the effectiveness of controls and mitigating actions, reporting and escalating the operational risk incidents and issues, and participating in the operational risk reviews and audits. Governance and Reporting Support the review, enhancement, and periodic maintenance of operational risk management procedures, standards, and risk appetite limits to ensure full alignment with Group Risk Framework requirements. Oversee the implementation and consistent application of operational risk policies, procedures, and risk appetite thresholds across all functional units. Prepare operational risk reports, including risk dashboards, KRI monitoring, trend analysis, thematic insights, and narrative commentaries for quarterly Risk Committee and senior management submissions. Engage, coordinate, and collaborate with Group Risk and other key stakeholders to ensure operational risk processes, methodologies, and tools remain effective, efficient, and up‑to‑date. Risk Assessment and Monitoring Drive and oversee operational risk identification activities, including RCSAs, control assessments, and periodic reviews. Maintain oversight of the enterprise risk and control library, ensuring accuracy, completeness, and timely updates within Prudential’s risk management system. Monitor emerging risks, escalate key concerns to management, and provide expert insights on risk drivers, potential impacts, and required mitigation strategies. Ensure risk indicators, control weaknesses, audit findings, and incident trends are continuously monitored and integrated into the overall risk profile. Assurance Reviews and Controls Testing Lead and execute deep‑dive and assurance reviews to proactively identify vulnerabilities, control gaps, and systemic issues. Provide expert challenge to control owners and stakeholders on the design and operating effectiveness of processes and controls. Drive remediation follow‑through, ensure action plans are clearly defined, track progress, and validate closure. Issues and Incidents Management Drives incident investigation, root cause identification, appropriateness of actions and resolution. Provide continuous guidance, support, and oversight to business units throughout the incident lifecycle, ensuring documentation quality, adherence to standards, and timely reporting. Conduct independent verification of incident details, evidence, risk assessments, and remediation effectiveness. Trigger reassessment of affected controls, validate updated effectiveness ratings, and ensure lessons learned are embedded within the business. Monitor completeness, accuracy, and consistency of incident and issue records across all reporting channels. Risk Culture and Stakeholder Management Design and deliver operational risk training programs, awareness campaigns, and capability‑building initiatives for first‑line teams. Promote a strong risk culture by influencing first‑line behaviors, encouraging proactive risk identification, and reinforcing accountability for risk ownership. Build and maintain strong relationships with business units, serving as a trusted advisor on operational risk matters, process improvements, and best practices. Facilitate cross‑functional collaboration between the Risk function, Compliance, Group, and key business stakeholders. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Job Specification Bachelor’s degree in Risk Management, Finance, Accountancy, Industrial Engineering or related field. Preferably certified in relevant risk disciplines such as ORM Certificate, Risk Management for Insurance, FRM or Other equivalent industry-recognized risk certifications. Strong knowledge of enterprise risk frameworks and operational risk management practices. Working understanding of risk taxonomy, risk appetite, RCSA, issues & incidents management standards, and risk culture embedment. Proficient in Microsoft Office applications, with the ability to produce well‑structured reports, analyses, and presentations. Skilled in drafting and reviewing process maps, ensuring clarity, accuracy, and alignment with operational workflows. Capable of developing comprehensive training materials and presentations, and executing enterprise‑wide risk awareness initiatives. Strong analytical and problem‑solving abilities, with the capacity to interpret data, identify root causes, and recommend effective mitigation actions. Solid understanding of risk assessment techniques, tools, and risk mapping methodologies, supporting sound decision‑making and risk evaluation. Effective stakeholder management, able to communicate risk matters clearly and confidently to various levels of the organization. Excellent people‑management and relationship‑building skills, fostering collaboration within the team and across first line stakeholders. Three to five (3–5) years of experience in risk management, quality assurance, audit, or related functions, preferably within the insurance or financial services industry. Hands‑on experience in operational risk processes, including RCSA, incident management, and issue remediation. Exposure to controls testing, process reviews, or audit engagements, with the ability to assess control design and operating effectiveness. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":541,"slug":542,"title":543,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":750},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Strategy & Market Insights is responsible for driving qualitative strategic research, competitive intelligence, and market analysis that inform PLUK's long-term strategic agenda. Drawing on a management consulting background, this role leads the synthesis of market, regulatory, and macroeconomic insights into compelling strategic narratives and executive communications. The role is also a key contributor to the strategic planning cycle, cross-functional initiative management, and procurement preparation for strategic projects. Market and Competitive Intelligence Conduct deep qualitative research and analysis of the Philippine life insurance market, regulatory landscape (IC, BSP), macroeconomic trends, and competitor activities. Synthesize findings into actionable insights and recommendations for senior leadership to support data-driven strategic decisions. Strategic Planning and Execution Support Support the annual and multi-year strategic planning cycle, including the formulation of corporate goals, business unit strategies, and key strategic priorities. Translate strategic ambitions into structured roadmaps and frameworks, and monitor execution across the organization in coordination with the AVP\u002FVP. Qualitative Research and Insights Translation Lead primary and secondary research initiatives to surface emerging trends, growth opportunities, and strategic risks. Translate complex qualitative analyses, program updates, and strategic insights into clear, concise recommendations and leadership-ready narratives that enable informed decision-making at the highest levels of the organization. Executive Communication Materials Prepare high-quality executive communication materials — including presentations, storyboards, and strategic briefings — for RCEO sessions, QBPR, GEC, and strategic planning forums. Ensure materials are compelling, accurate, and tailored to senior leadership audiences. Prioritization Frameworks and Business Planning Inputs Develop and maintain robust prioritization frameworks, impact assessments, and business planning inputs to support resource allocation and portfolio management aligned with PLUK's strategic agenda. Cross-Functional Coordination and Initiative Management Coordinate across business, distribution, marketing, finance, and governance teams to gather qualitative inputs, manage initiative dependencies, and drive the progress of strategic initiatives from planning through execution. Procurement Preparation and Vendor \u002F Partner Assessment Lead the preparation of procurement documentation and vendor\u002Fpartner assessment frameworks for strategic projects, including scoping, RFP development, evaluation criteria design, and coordination with relevant internal stakeholders. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Perform other functions as may be assigned. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":752,"slug":753,"title":754,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":755},63120,"technology-finops-manager-pluk-pru-life-of-uk-philippines","Technology FinOps Manager","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary The Technology FinOps Manager role spearheads annual budget planning exercise and conducts strong collaboration with various business stakeholders both local and regional levels Effectively manages Technology’s budget (Opex, Capex) and ensures budget utilization is under control Establishes best practice and implementing guidelines to uplift the financial\u002Fbudget maturity within Technology. This includes managing the department’s various contracts, invoice processing, reimbursements, maintenance of financial and legal documents (ex SOWs). Lead IT Contract Workforce Sourcing Strategy. Develop and execute a multi-year sourcing strategy for IT contract and contingent workforce requirements, aligning vendor capabilities with the organization’s technology roadmap, transformation priorities, and evolving skill demands Practices effective stakeholder, vendor and contract management, including timely payments of invoices This role requires very strong analytical skills, attention to details, and the ability to provide financial insights to support decision-making processes Job Accountabilities: Partner with IT Leadership on Resource Acquisition - Act as a strategic advisor to IT managers and department heads in defining resource requirements, identifying optimal sourcing channels, and securing high-quality contract talent across the IT vendor ecosystem Optimize Vendor Ecosystem Performance - Establish and manage a preferred vendor network for IT staffing and professional services, ensuring access to competitive talent pools, specialized technical skills, and scalable delivery capacity across critical technology domains Commercial Negotiation & Rate Optimization - Lead commercial negotiations with vendors to secure best-value contract rates while balancing skill quality, market competitiveness, speed-to-fill, and resource availability, delivering measurable cost efficiencies without compromising delivery capability Demand Planning & Resource Pipeline Management - Build proactive sourcing roadmaps for high-demand IT skillsets (e.g., AI, data engineering, architecture, developers, business analyst, QA), reducing reactive hiring and improving workforce readiness for strategic initiatives Vendor Governance & Relationship Management - Own executive-level relationships with staffing partners and strategic vendors, driving performance through service-level agreements, scorecards, quarterly business reviews, and continuous improvement initiatives Improve Time-to-Fill & Resource Quality Metrics - Design and implement sourcing processes that improve fulfillment cycle times, increase quality-of-hire for contingent workers, and enhance vendor responsiveness to urgent and niche IT skill requirements Drive Strategic Sourcing Transformation - Recommend innovative sourcing models—including managed services, talent pooling, statement-of-work engagements, offshore\u002Fonshore mix, and strategic vendor partnerships—to improve capability access, flexibility, and financial efficiency Financial Oversight & Spend Optimization - Manage contingent labor spend within IT budgets through demand forecasting, vendor consolidation, contract optimization, and commercial governance, ensuring strong financial discipline and cost transparency Invoices - Ensures strict compliance to our financial obligations. Focusing on accurate and timely processing and validation of invoices from vendors Contract Management - Ensures strict compliance in the review and (non) renewal of contracts, ensuring SLAs are met on time Stakeholder Management: Liaises with local and regional finance counterparts and other relevant business units and external stakeholders to support Technology’s CAPEX and OPEX monitoring, financial reporting and vendor and contract management. Reimbursements: Oversees the Tribe’s employee reimbursements, verifying expense claims, and ensuring compliance with company policies and procedures. Includes credit card pre-approval and liquidation. Petty Cash Custodian: Oversees the Tribe’s petty cash funds, reconciling transactions, and maintaining accurate records of petty cash expenses. Status Reporting\u002FDashboarding: Preparing financial reports, including budget monitoring, forecasting, variance analysis, and financial performance updates. Contract Management: Enforces secure storage and retrieval of contracts, maintaining a contract repository, and providing access to authorized personnel. Financial Analysis: Conducting financial analysis and providing insights on key financial metrics, trends, and risks to support strategic decision-making. Compliance: Ensuring compliance with financial regulations, internal controls, and company policies, and assisting with internal and external audits as needed. Team Leader: Crafts career development plan and training requirements for his\u002Fher teammates Budget Management: Spearhead annual budget planning exercise with the business. Manage the approved IT Tribe’s budget for the given year, ensuring tech investments have the corresponding benefits and is spent on initiatives supporting business objectives Job Qualifications Bachelor’s degree in Accounting, Economics, Administration and Management or other similar degrees Company disbursement policies and procedures Legal and Compliance Documentation Requirements (e.g. Contracts, processes and retention) MS Office Productivity Software Contract management IT vendor operations and sourcing strategy Experience in workforce and vendor management Experience in managing IT project budgets and resource planning\u002Faccounting\u002Fbudget and reporting Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":326,"slug":327,"title":328,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":757},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The VP of Agency Strategy and Transformation is responsible for developing, communicating, executing, and sustaining strategic initiatives that enhance the company's sales and distribution channels. The role will work closely with the Chief Agency Officer (CAO), sales leadership, and members of the senior management to drive growth and achieve the company's financial and strategic objectives. Strategic Planning and Execution Develop and implement strategic plans to optimize and expand sales and distribution channels. Identify new market opportunities and innovative distribution methods. Lead strategic initiatives to enhance sales performance and market penetration. Lead and monitor transformation initiatives in the division Monitor industry trends and competitor activities to inform strategic decisions related to sales and distribution. Leadership and Collaboration Collaborate with the CAO and sales leadership to drive strategic initiatives within the distribution and sales functions. Foster a culture of strategic thinking and innovation within the sales and distribution teams. Provide guidance and support to sales managers in developing and executing their strategic plans. Facilitate cross-functional collaboration to ensure the successful implementation of strategies. Market and Competitive Analysis Conduct thorough market analysis to identify growth opportunities and risks in sales and distribution. Analyze competitors and develop strategies to maintain a competitive edge in the market. Evaluate the effectiveness of current sales strategies and recommend improvements. Sales Performance and Financial Oversight Collaborate with Finance to ensure that strategic sales initiatives are financially viable. Develop and manage budgets for strategic sales projects. Monitor sales performance and adjust strategies as necessary to meet financial and sales targets. Innovation and Change Management Drive innovation and continuous improvement within the sales and distribution functions. Lead change management initiatives to support strategic sales goals. Ensure that the sales and distribution teams remain agile and responsive to market changes. Stakeholder Engagement Build and maintain relationships with key stakeholders, including brokers, agents, and distribution partners. Communicate the division’s strategic vision and progress to sales, distribution and PLUK stakeholders. Represent the company at industry events and conferences focused on sales and distribution. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Qualification: Bachelor’s degree in Business Administration, Marketing, Finance, or any related field In-depth knowledge of the life insurance industry, particularly in sales and distribution channels. Strategic Thinking Leadership and Team Management Business Storytelling Market Analysis and Competitive Intelligence Financial Analysis Budget Management Change Management Innovation and Creativity Excellent Communication and Presentation Skills Relationship Building and Stakeholder Management Minimum of 10 - 15 years of experience in a senior sales or distribution role within the life insurance industry. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":759,"slug":760,"title":761,"location":189,"raw_job_location_address_addressLocality":762,"raw_hiringOrganization_logo_url":189,"raw_description":763},63200,"sales-director-visayas-pluk-pru-life-of-uk-philippines","Sales Director - Visayas","PLUK | Cebu","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary Deliver the company’s sales and manpower objectives in the assigned development area called region Job Accountabilities Deliver the assigned sales target for the region by recommending strategies and implementing a viable sales and recruitment management plan for existing and new agencies within the assigned Region Provide leadership and direction to agency leaders in the assigned region by setting monthly, quarterly and annual sales targets, recruitment targets, and other sales targets and recommending and implementing initiatives essential to the achievement of the sales targets Lead in the conduct of monthly performance reviews with all agency leaders in the assigned area, highlighting performance gaps and recommending solution to address the gap\u002Fs Lead in the conduct of regular coaching sessions with agency leaders within the assigned area to address current performance gaps and provide support on their development Coordinate and collaborate with support groups\u002Fother departments within Agency and in PLUK to address the development needs and concerns of the area assigned Train and guide new\u002Fonboarding\u002Fincoming SD\u002FASDs, Asst Manager\u002FManager - Sales Development and provide expertise on achieving sales targets and recommend the most productive ways of working with agency leaders Act as a resource person\u002Fsubject matter expert to agency leaders during business meetings on matters regarding delivering sales targets and growing an area in terms of manpower Build a network of agency leaders and potential leaders and provide recommendation to the Manager - Agency Development on sourcing potential agency leader recruits Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported Perform other functions as may be assigned Job Qualifications Bachelor’s degree in business administration, Management or other related courses Life Insurance Agency Operations, its products and services Sales Management Stakeholder Management Performance Management Coaching & Mentoring Problem Solving & Decision Making Training Conduct \u002F Presentation Skills Communication skills Conflict Management Must have relevant work experience of at least three (3) years, preferably gained from sales management, sales recruitment or sales training Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":765,"slug":766,"title":416,"location":189,"raw_job_location_address_addressLocality":767,"raw_hiringOrganization_logo_url":189,"raw_description":768},63201,"customer-service-specialist-pluk-pluk-pru-life-of-uk-philippines-6","PLUK | Baguio","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We Make It Easy for clients to do business with Pru Life UK and nurture loyalty in them. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center. Provides Excellent Customer Service in all Customer Centers nationwide through: - providing accurate and timely response on product and policy related inquiries - influence customers to utilize various digital tools. - pre- screening of New Business Application using Front End Pre-screening Tool - processing of Payments received at the Customer Centers - pre-screening and processing of Aftersales Transactions (PAD, Claims, etc.) - monitoring and issuance of Agent’s Provisional Receipts - encoding and monitoring Post-dated checks - providing administrative support to branch and agencies - delivering business development activities required at the Customer centers through various Conservation activities - handling account management in partnership and coordination with Agency Sales and Marketing - handle relieving function to other Customer centers as needed - providing support in the regular quality review of transactions and new initiatives Inquiry Management Receive and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Log, refer, provide recommendation and coordinate possible resolution of complex complaints to back-end office if beyond the work scope, signing and functional authority of the branch Guide policyholders in the ease of enrollment and use of customer portal Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Attracts potential customers by answering product and service questions suggesting information about other products and services Gather more in-depth information, including detailed insights into the prospect’s budget, needs and authority to purchase. Classify and refer Sales Leads to Distribution those with longer term potential New Business Related Transactions Receive and pre-screen new business applications using the Front-End Pre-screening tool. Ensure accuracy, completeness, neatness and propriety of the applications Received in accordance with the Company’s underwriting policies. Communicate and follow up outstanding new business application requirements from agents and facilitate submission to Head office. Handle receiving of Policy Contracts from the Head office and control\u002Fmaintain a record of Policy Contracts released to the Agents; encode New Business Policy Delivery Form (NBPDF) in the system. Prepare the Transmittal Report and coordinate dispatch of new business applications to Head Office. Handle the basic inquiries of Agents on digital application. After Sales Services Receive and pre-screen all after-sales applications (e.g. claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements. Receive and facilitate submission of complete licensing requirements of new agents. Ensure accuracy, completeness, neatness and propriety of the applications in accordance with the Company’s after-sales guidelines. Process minor amendments and reinstatement application from Php 500,000.00 , non-medical and standard rating only. Compute reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy Provide quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy Prepare and sign loan repayment schedules, loan statement, certification for visa purposes, and other letters in answer to inquiries, complaints and follow up. Prepare the Transmittal Report and coordinate dispatch of transactions\u002Fdocuments to Head Office. Financial related Transactions Receive, post and account payments made over the counter (Cash and Check) and other method (ADA, Credit Card, etc.) from clients (eg agents, policyowners, and representatives) Accomplish and timely submits Daily Collection Report Disburse petty cash fund not exceeding the limit of Php 1,500.00; prepare petty cash replenishment requests with accompanying documents \u002F reports; control and monitor the petty cash fund in the branch. Handle encoding of Post-dated checks (PDCs) in the “Post-dated Check Monitoring System” (PDC-MS). Log the assignment, releasing, transmittal and Surrendered Provisional Receipts (PR) in the Provisional Receipt Monitoring System (PR-MS). Monitor, control the release and, inspect Provisional Receipts as surrendered by Agents. Report detected PR violations through the PR Monitoring System. Monitor the releasing and receiving of Corporate Giveaways and prepare the corresponding Inventory report. Office Administration and Support Prepare monthly compliance monitoring, fraud, loss, information security, large cash, and gifts & hospitality register\u002Freports; ensure compliance of AMLA requirements and submit all AMLA-related report to the Compliance Officer, as necessary. Secure business permit renewal and coordinate to Finance team the BIR registration of the branch, as needed. Distribute incoming mail from the Head Office for circulation to the Agency Force Prepare supplies requisition (printed forms, office, and cleaning supplies, etc.) of the branch; control and monitor office supplies budget and expenses of the branch. Coordinate janitorial and messengerial services of the branch. Coordinate any facilities-related concern to CAM. Conduct annual inventory and maintain a database of the Company’s fixed assets at the branch. Provide support to the Marketing Services Group during agency training seminars. Provide technical support to agents in installation and usage of Equotes, PRISM (Agency Portal) Other customer service-related duties as assigned (e.g. cross function audit) Provide support on user acceptance testing on new system or initiatives. Jira story writing for user requirements Compliance Ensure that all company policies, procedures, programs, and instruction are carried out. Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":559,"slug":560,"title":416,"location":189,"raw_job_location_address_addressLocality":770,"raw_hiringOrganization_logo_url":189,"raw_description":771},"PLUK | Lipa","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Aligned with our purpose for every life and for every future, we, in One Operations Make It Easy for customers and agency partners to do business with Pru Life UK so we can build lasting and value-adding relationships with them, so they become loyal customers for life. The Customer Experience Specialist fulfills this purpose by partnering with agency leaders and premier agents to drive accelerated growth to their PRU business that leads to win-win value propositions for our customers, partners, and organization. The role is responsible in delivering agency experience related to customer operations and customer management to drive customer loyalty and Net Promoter Scores (NPS). 1. Agency Business Partnering • Partners with the agency leaders to determine drivers and blockers to their business and raise these to the appropriate channels or internal teams for quick and accurate resolution. \\ • Strengthen the engagement with agency by building strong and trusting relationships with the agency leaders and their teams. • Daily preparation and presentation of customer operations data of their assigned agency that demonstrates added value and working together in building the business at speed and scale. • Bias to action in tracking and reporting the resolution of concerns raised and manages the execution of initiatives by helping align conflicting priorities among stakeholders. • Collaborates with agency to come up with preventive measures to ensure next issue avoidance and identify possible improvement opportunities based on the feedback from customers. • Communicates consistently and regularly with agency on the status and updates of resolutions and ensures there is closing of the feedback loop. • Communicates, promotes and monitor adoption on process improvement initiatives. 2. Customer Success Delivery • Supports the management team on agency experience-related matters as the main point of contact of the agency leaders and premier agents for customer operations and customer management concerns. • Resolves simple inquiries and requests of agency about New Business, After Sales and Claims of their customers. • Escalates complex inquiries and requests to the appropriate channels and internal teams and ensures closing by monitoring and follow-ups. • Efficient and timely handling of feedback given by agency including detractors from the Agency NPS Survey. • Provides a fast lane for the processing of transactions submitted by their assigned agency that differentiates service from the standard turnaround times. • Negotiates resolutions, as needed, with agency partners while ensuring a win-win scenario for customers, partners, and organization. • Participates in regular Customer Success Workshops or similar activities that involve deep-dive review of processes and guidelines to improve the quality and value of the customer and agency experience. 3. Operations Project Delivery • Provides documentation and enhancement of processes, guidelines, and procedures through active participation in Operations projects. • Provides support on writing of user stories and user acceptance testing on new system or initiatives. • Presents data cohesively that can lead to insights and decision-making for recommendations and next action steps. 4. Compliance • Ensure that all company policies, procedures, programs, and instruction are carried out. • Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":773,"slug":774,"title":775,"location":189,"raw_job_location_address_addressLocality":776,"raw_hiringOrganization_logo_url":189,"raw_description":777},63273,"customer-success-engineer-pluk-pru-life-of-uk-philippines","Customer Success Engineer","PLUK | Sta. Rosa","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We Make It Easy for clients to do business with Pru Life UK and nurture loyalty in them. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center. Provides Excellent Customer Service in all Customer Centers nationwide through: - providing accurate and timely response on product and policy related inquiries - influence customers to utilize various digital tools. - pre- screening of New Business Application using Front End Pre-screening Tool - processing of Payments received at the Customer Centers - pre-screening and processing of Aftersales Transactions (PAD, Claims, etc.) - monitoring and issuance of Agent’s Provisional Receipts - encoding and monitoring Post-dated checks - providing administrative support to branch and agencies - delivering business development activities required at the Customer centers - through various Conservation activities - handling account management in partnership and coordination with Agency Sales and Marketing - handle relieving function to other Customer centers as needed - providing support in the regular quality review of transactions and new initiatives Inquiry Management Receive and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Log, refer, provide recommendation and coordinate possible resolution of complex complaints to back-end office if beyond the work scope, signing and functional authority of the branch Guide policyholders in the ease of enrollment and use of customer portal Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Attracts potential customers by answering product and service questions suggesting information about other products and services Gather more in-depth information, including detailed insights into the prospect’s budget, needs and authority to purchase. Classify and refer Sales Leads to Distribution those with longer term potential New Business Related Transactions Receive and pre-screen new business applications using the Front-End Pre-screening tool. Ensure accuracy, completeness, neatness and propriety of the applications Received in accordance with the Company’s underwriting policies. Communicate and follow up outstanding new business application requirements from agents and facilitate submission to Head office. Handle receiving of Policy Contracts from the Head office and control\u002Fmaintain a record of Policy Contracts released to the Agents; encode New Business Policy Delivery Form (NBPDF) in the system. Prepare the Transmittal Report and coordinate dispatch of new business applications to Head Office. Handle the basic inquiries of Agents on digital application After Sales Services Receive and pre-screen all after-sales applications (e.g. claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements. Receive and facilitate submission of complete licensing requirements of new agents. Ensure accuracy, completeness, neatness and propriety of the applications in accordance with the Company’s after-sales guidelines. Process minor amendments and reinstatement application from Php 500,000.00 , non-medical and standard rating only. Compute reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy Provide quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy Prepare and sign loan repayment schedules, loan statement, certification for visa purposes, and other letters in answer to inquiries, complaints and follow up. Prepare the Transmittal Report and coordinate dispatch of transactions\u002Fdocuments to Head Office. Financial related Transactions Receive, post and account payments made over-the-counter (Cash and Check) and other method (ADA, Credit Card, etc.) from clients (eg agents, policyowners, and representatives) Accomplish and timely submits Daily Collection Report Disburse petty cash fund not exceeding the limit of Php 1,500.00; prepare petty cash replenishment requests with accompanying documents \u002F reports; control and monitor the petty cash fund in the branch. Handle encoding of Post-dated checks (PDCs) in the “Post-dated Check Monitoring System” (PDC-MS). Log the assignment, releasing, transmittal and Surrendered Provisional Receipts (PR) in the Provisional Receipt Monitoring System (PR-MS). Monitor, control the release and, inspect Provisional Receipts as surrendered by Agents. Report detected PR violations through the PR Monitoring System. Monitor the releasing and receiving of Corporate Giveaways and prepare the corresponding Inventory report. Office Administration and Support Prepare monthly compliance monitoring, fraud, loss, information security, large cash and gifts & hospitality register\u002Freports; ensure compliance of AMLA requirements and submit all AMLA-related report to the Compliance Officer, as necessary Secure business permit renewal and coordinate to Finance team the BIR registration of the branch, as needed. Distribute incoming mail from the Head Office for circulation to the Agency Force Prepare supplies requisition (printed forms, office and cleaning supplies, etc.) of the branch; control and monitor office supplies budget and expenses of the branch Coordinate janitorial and messengerial services of the branch Coordinate any facilities-related concern to CAM Conduct annual inventory and maintain a database of the Company’s fixed assets at the branch Provide support to the Marketing Services Group during agency training seminars Provide technical support to agents in installation and usage of Equotes, PRISM (Agency Portal) Other customer service related duties as assigned (e.g. cross function audit) Provide support on user acceptance testing on new system or initiatives. Jira story writing for user requirements Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":779,"slug":780,"title":416,"location":189,"raw_job_location_address_addressLocality":781,"raw_hiringOrganization_logo_url":189,"raw_description":782},63275,"customer-service-specialist-pluk-pluk-pru-life-of-uk-philippines-8","PLUK | Lucena","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Customer Centers are the face-to-face service channel of Pru Life UK, making it easy for clients and agents to do business with us while building trust and long-term loyalty. We deliver seamless, accurate, and timely support across the customer journey by handling both policy-related transactions and essential administrative services, ensuring that client needs are addressed efficiently and consistently. Through our Customer Centers, we create value by: • Guiding clients and agents in the use of digital tools to enhance ease of doing business • Providing clear and timely responses to product and policy inquiries • Making transactions simple, accessible, and convenient, including payments and after-sales services • Ensuring front-end quality and compliance through pre-screening of New Business and after-sales transactions • Supporting business growth and conservation through coordinated activities with Agency Sales and Marketing • Maintaining service continuity and quality standards across all Customer Centers nationwide 1. Inquiry Management Receive and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Log, refer, provide recommendation and coordinate possible resolution of complex complaints to back end office if beyond the work scope, signing and functional authority of the branch Guide policyholders in the ease of enrollment and use of customer portal Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Attracts potential customers by answering product and service questions suggesting information about other products and services Gather more in-depth information, including detailed insights into the prospect’s budget, needs and authority to purchase. Classify and refer Sales Leads to Distribution those with longer term potential 2. New Business Related Transactions Receive and pre-screen new business applications using the Front-End Pre-screening tool. Ensure accuracy, completeness, neatness and propriety of the applications Received in accordance with the Company’s underwriting policies. Communicate and follow up outstanding new business application requirements from agents and facilitate submission to Head office. Handle receiving of Policy Contracts from the Head office and control\u002Fmaintain a record of Policy Contracts released to the Agents; encode New Business Policy Delivery Form (NBPDF) in the system. Prepare the Transmittal Report and coordinate dispatch of new business applications to Head Office. Handle the basic inquiries of Agents on digital application 3. After Sales Services Receive and pre-screen all after-sales applications (e.g. claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements. Receive and facilitate submission of complete licensing requirements of new agents. Ensure accuracy, completeness, neatness and propriety of the applications in accordance with the Company’s after-sales guidelines. Process minor amendments and reinstatement application, non-medical and standard rating only. Compute reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy Provide quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy Prepare and sign loan repayment schedules, loan statement, certification for visa purposes, and other letters in answer to inquiries, complaints and follow up. Prepare the Transmittal Report and coordinate dispatch of transactions\u002Fdocuments to Head Office. 4. Financial related Transactions Receive, post and account payments made over-the-counter (Cash and Check) and other method (ADA, Credit Card, etc.) from clients (eg agents, policyowners, and representatives) Accomplish and timely submits Daily Collection Report Disburse petty cash fund not exceeding the limit of Php 1,500.00; prepare petty cash replenishment requests with accompanying documents \u002F reports; control and monitor the petty cash fund in the branch. Handle encoding of Post-dated checks (PDCs) in the “Post-dated Check Monitoring System” (PDC-MS). Log the assignment, releasing, transmittal and Surrendered Provisional Receipts (PR) in the Provisional Receipt Monitoring System (PR-MS). Monitor, control the release and, inspect Provisional Receipts as surrendered by Agents. Report detected PR violations through the PR Monitoring System. Monitor the releasing and receiving of Corporate Giveaways and prepare the corresponding Inventory report. 5. Office Administration and Support Prepare monthly compliance monitoring, fraud, loss, information security, large cash and gifts & hospitality register\u002Freports; ensure compliance of AMLA requirements and submit all AMLA-related report to the Compliance Officer, as necessary Secure business permit renewal and coordinate to Finance team the BIR registration of the branch, as needed. Distribute incoming mail from the Head Office for circulation to the Agency Force Prepare supplies requisition (printed forms, office and cleaning supplies, etc.) of the branch; control and monitor office supplies budget and expenses of the branch Coordinate janitorial and messengerial services of the branch • Coordinate any facilities-related concern to CAM Conduct annual inventory and maintain a database of the Company’s fixed assets at the branch Provide support to the Marketing Services Group during agency training seminars Provide technical support to agents in installation and usage of Equotes, PRISM (Agency Portal) Other customer service related duties as assigned (e.g. cross function audit) Provide support on user acceptance testing on new system or initiatives. Jira story writing for user requirements 6. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":497,"slug":498,"title":499,"location":189,"raw_job_location_address_addressLocality":762,"raw_hiringOrganization_logo_url":189,"raw_description":784},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Recruitment Officer is responsible for generating significant new recruit volume by implementing recruitment interventions and initiatives and ensures monthly recruitment targets of the sector are attained. Job Accountabilities Drive, manage and influence the consistent recruitment activities of the agency leaders in the assigned sector Conduct regular briefings & sessions with agency leaders, aspiring leaders, and branch recruitment officers on a monthly basis to attain the sector’s recruitment targets This includes but are not limited to: Providing relevant updates and best practices to address recruiting concerns & issues Strategize, plan and implement alternative recruitment sourcing initiatives to significant accelerate recruitment volume Supports the Recruitment Events team in the preparation of Build your Business events and other similar recruitment platforms by ensuring that resource speakers are credible and have high impact, as well as identifying strategic areas for recruitment & expansion activities Ensures that Build your Business, other recruitment platforms are maximized by the sector Ensures that all Examination slots are fully utilized by the sector. Drives high conversion of BYB Guest to Coding through efficient and focused tracking of recruits in the pipeline Qualifications: Graduate of any business course. Understands agency recruitment concepts. Computer Literate and familiar with internet, email and Telegram communications. Proficient in MS Office applications Strong presentation and communication skills Excellent verbal, written, and interpersonal skills Ability to multi-task and work independently Ability to work under pressure At least three (3) year experience in Marketing and Sales; Exposure to any agency related work is preferred Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":576,"slug":577,"title":578,"location":189,"raw_job_location_address_addressLocality":762,"raw_hiringOrganization_logo_url":189,"raw_description":786},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We make it easy for clients to do business with Pru Life UK and nurture loyalty in them. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center. Provides Excellent Customer Service in all Customer Centers nationwide by: - Championing the promotion of digital initiatives at the customer center. - Efficient handling of feedback given by the customers, including detractors from the NPS Survey. - Accurate handling of business transactions such as pre-screening of new business transactions, posting of daily collections, processing of after sales transactions and tagging of provisional receipts. - Providing support in the regular quality review of transactions and new initiatives - Providing documentation and enhancement of processes, guidelines and procedure through active participation in LO projects. - Providing support on user acceptance testing on new system or initiatives. - Writing Jira story for user requirements 1, Inquiry Management Guides policyholders in the ease of enrollment and use of customer portal Receives and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Logs, refer, provide recommendation and coordinate possible resolution of complex complaints to back-end office if beyond the work scope, signing and functional authority of the branch Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Recommends resolution including preventive measures that could be implemented to ensure next issue avoidance and identify possible improvement opportunities based on the feedback from customers. 2. New Business Related Transactions Conducts end of day reconciliation of New Business Transactions. Coordinates with PRU One team any issues and concerns raised by the agent. 3. After Sales Services Conducts end-of-day reconciliation of After Sales Transactions. Receives, pre-screens and process all after-sales transactions. Ensures accuracy and completeness of the applications in accordance with the Company’s after-sales guidelines. Computes reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy Provides quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy Prepares and sign loan repayment schedules, loan statement, certification for visa purposes, and other letters in answer to inquiries, complaints and follow up. Approves Non- financial transaction and financial with disbursement up to Php80,000 and its dollar equivalent. Approves Certificate of Investment\u002FInsurance up to 2M. Prepares Transmittal Report and coordinate dispatch of transactions\u002Fdocuments to Head Office. 4. Financial related Transactions Facilitates end of day reconciliation of branch collections, petty cash and change funds. Ensure that there is no backlog and collections are deposited on time. All red flag indicators must be immediately addressed and reported. 5. Office Administration and Support Prepare monthly compliance monitoring, fraud, loss, information security, large cash and gifts & hospitality register\u002Freports; ensure compliance of AMLA requirements and submit all AMLA-related report to the Compliance Officer, as necessary Secure business permit renewal and coordinate to Finance team the BIR registration of the branch, as needed. Distribute incoming mail from the Head Office for circulation to the Agency Force Prepare supplies requisition (printed forms, office and cleaning supplies, etc.) of the branch; control and monitor office supplies budget and expenses of the branch Coordinate janitorial and messengerial services of the branch Coordinate any facilities-related concern to CAM Conduct annual inventory and maintain a database of the Company’s fixed assets at the branch Provide support to the Marketing Services Group during agency training seminars Other customer service related duties as assigned (e.g. cross function audit) 6. Persistency and Customer Retention Recommends other persistency and customer retention activities that will fit the needs of their specific areas and branch partners Implements area-specific persistency and customer retention 7. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":788,"slug":789,"title":775,"location":189,"raw_job_location_address_addressLocality":762,"raw_hiringOrganization_logo_url":189,"raw_description":790},63336,"customer-success-engineer-pluk-pru-life-of-uk-philippines-2","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We make it easy for clients to do business with Pru Life UK and nurture loyalty in them. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center. Provides Excellent Customer Service in all Customer Centers nationwide by: - Championing the promotion of digital initiatives at the customer center. - Efficient handling of feedback given by the customers, including detractors from the NPS Survey. - Accurate handling of business transactions such as pre-screening of new business transactions, posting of daily collections, processing of after sales transactions and tagging of provisional receipts. - Providing support in the regular quality review of transactions and new initiatives - Providing documentation and enhancement of processes, guidelines and procedure through active participation in LO projects. - Providing support on user acceptance testing on new system or initiatives. - Writing Jira story for user requirements Inquiry Management Guides policyholders in the ease of enrollment and use of customer portal Receives and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Logs, refer, provide recommendation and coordinate possible resolution of complex complaints to back-end office if beyond the work scope, signing and functional authority of the branch Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Recommends resolution including preventive measures that could be implemented to ensure next issue avoidance and identify possible improvement opportunities based on the feedback from customers. New Business Related Transactions Conducts end of day reconciliation of New Business Transactions. Coordinates with PRU One team any issues and concerns raised by the agent. After Sales Services Conducts end-of-day reconciliation of After Sales Transactions. Receives, pre-screens and process all after-sales transactions. Ensures accuracy and completeness of the applications in accordance with the Company’s after-sales guidelines. Computes reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy Provides quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy Prepares and sign loan repayment schedules, loan statement, certification for visa purposes, and other letters in answer to inquiries, complaints and follow up. Approves Non- financial transaction and financial with disbursement up to Php80,000 and its dollar equivalent. Approves Certificate of Investment\u002FInsurance up to 2M. Prepares Transmittal Report and coordinate dispatch of transactions\u002Fdocuments to Head Office. Financial related Transactions Facilitates end of day reconciliation of branch collections, petty cash and change funds. Ensure that there is no backlog and collections are deposited on time. All red flag indicators must be immediately addressed and reported. Office Administration and Support Prepare monthly compliance monitoring, fraud, loss, information security, large cash and gifts & hospitality register\u002Freports; ensure compliance of AMLA requirements and submit all AMLA-related report to the Compliance Officer, as necessary Secure business permit renewal and coordinate to Finance team the BIR registration of the branch, as needed. Distribute incoming mail from the Head Office for circulation to the Agency Force Prepare supplies requisition (printed forms, office and cleaning supplies, etc.) of the branch; control and monitor office supplies budget and expenses of the branch Coordinate janitorial and messengerial services of the branch Coordinate any facilities-related concern to CAM Conduct annual inventory and maintain a database of the Company’s fixed assets at the branch Provide support to the Marketing Services Group during agency training seminars Other customer service related duties as assigned (e.g. cross function audit) Persistency and Customer Retention Recommends other persistency and customer retention activities that will fit the needs of their specific areas and branch partners Implements area-specific persistency and customer retention Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":792,"slug":793,"title":416,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":664},63092,"customer-service-specialist-pluk-pluk-pru-life-of-uk-philippines",{"id":795,"slug":796,"title":797,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":798},63110,"ifrs-17-solutions-specialist-pluk-pru-life-of-uk-philippines","IFRS 17 Solutions Specialist","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role supports IFRS17 reporting compliance, financial reporting efficiency, and operational readiness through data management, process improvement, system validation, and cross team collaboration. It ensures timely and accurate preparation of configuration, reconciliation, and system related outputs. Oversee data preparation, validation, and alignment for the IFRS17 reporting process—including coordinating with Actuarial, IT, and Finance teams to ensure accurate agency data, timely ACF configurations, reconciliations, and completion of RHO runs. Coordinate and monitor monthly IFRS batch jobs, perform data quality checks, and support investigation and resolution of issues encountered during L1, L2, and L3 reviews, including raising and managing change requests. Identify manual or redundant reporting steps, maintain an inventory of processes, and contribute to automation initiatives with the aim of reducing delays and shifting efforts toward analysis rather than manual preparation. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":800,"slug":801,"title":543,"location":189,"raw_job_location_address_addressLocality":614,"raw_hiringOrganization_logo_url":189,"raw_description":750},63119,"strategy-manager-pluk-pru-life-of-uk-philippines-2",{"id":803,"slug":804,"title":805,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":806},63122,"transformation-lead-metrics-pluk-pru-life-of-uk-philippines","Transformation Lead - Metrics","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Operational and Tech Excellence Lead cross-functional teams to execute strategic initiatives and projects. Review and converge business requirements and processes to technical solutions that ensure seamless implementation of the project. Identify and recommend key process improvement opportunities using data and insights to improve operational and financial benefits. Conduct process discoveries\u002Fanalysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI, Power Automate and workflows. Analyze quantitative and qualitative data that will be used for process excellence, continuous improvement, RPA, and digital automation. Lead by action and example in the application of continuous process improvement tools and techniques (e.g., Lean, DMAIC, DFSS and Value Stream Management). Utilize data analytics and process mining tools to monitor and optimize workflows. Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote process excellence activity and a continuous improvement culture. Strategic Leadership and Execution Provides oversight for the alignment to the central Project Management Office and appropriate Steering Committees, ensuring opportunities are assessed, selected, and prioritized with a strategic lens and agnostic of tool. Solid leadership and organizational skills to effectively influence strategy and decision making across multiple levels of the organization and diverse business & technology groups. Provide innovative leadership in driving quality performance. Responsible for initiating, planning, executing, controlling and closure of assigned strategic projects with clear ROI showcasing and stakeholder buy-ins. Change Management Drive change management initiatives to support the adoption of new processes and technologies. Communicate effectively with stakeholders to ensure smooth transitions and minimize disruptions. High-Performing People Facilitate workshops and trainings that builds people’s process excellence and change management capabilities. Lead, inspire and manage the team with oversight on the team’s performance and KPI. Conducts regular performance reviews and coaching sessions to the team. Compliance Ensure that all company policies, procedures, programs and instruction are carried out. Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his\u002Fher responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his\u002Fher department to ensure that all relevant compliance matters are identified and reported. Experience\u002FSkills: Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering or a related field. A Master’s degree or relevant certification (e.g., Six Sigma, PMP) is preferred. Minimum of 10 years working on technical and non-technical projects. Proven experience of leading a service driven operations with experience of managing an operation through periods of significant growth or change. At least 10 years’ experience in quality, data, business analysis, and reporting to validate and demonstrate ROI. Expert-level of insurance domain knowledge with at least 5 years experience in life insurance Experience in people management. Knowledge\u002FSkill: Process knowledge such as certifications in Lean Six Sigma, Lean, and Value Stream Management. Knowledge in using Business Process Management software and Process Mining systems. Experience in using CRM integrations with popular tools like Salesforce or HubSpot. Excellent communication and leadership skills to lead and motivate a growing and changing service operation. Ability to engage with leaders and employees at all levels across the wider business to achieve goals and objectives. Basic knowledge or familiarity with Data Analytics Platforms and Visualization tools Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":808,"slug":809,"title":810,"location":189,"raw_job_location_address_addressLocality":609,"raw_hiringOrganization_logo_url":189,"raw_description":811},63080,"achiever-development-officer-pluk-pru-life-of-uk-philippines","Achiever Development Officer","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Ensure the successful design, implementation, and execution of develop initiatives that systematically build and increase the number of National Achievers and consequently prepare the next generation of MDRT qualifiers by strengthening capability, productivity, discipline, and MDRT mindset among high-potential agents. What end result does it produce? •Increase in number of National, Senior, Elite and Star Achievers •Improved year-on-year conversion of Sectoral Achievers to become National Achievers •A strong, visible, and sustainable pipeline of MDRT-ready achievers How would “success” for this position be described? •Increase in number of National, Senior, Elite and Star Achievers year-on-year •Higher conversion of Sectoral Achievers to National Achievers •Increased number of leaders producing achievers in their respective units, branches, areas and districts. •Strong participation and completion rates in Achiever-to-MDRT development programs Job Accountabilities Design and implement development initiatives, focusing on productivity, discipline, mindset, and capability uplift. Develop structured programs, learning tracks, and milestones. Promote and drive participation in learning opportunities relevant to achiever and MDRT readiness, including trainings, mentoring, and best-practice sharing. Implement achiever productivity and transformation programs, such as mentoring, discipline-building, activity management, case size improvement, and mindset initiatives and collaborate closely with Sector Heads, Sales Directors, MDRT Champions, and Agency Leaders. Identify, recognize, and elevate National Achievers through structured recognition platforms (assemblies, branch meetings, collaterals, features, and events) to reinforce aspiration and right behaviors. Ensure full compliance with all company policies, procedures, programs, and instructions in the execution of achiever development initiatives. Perform other related functions as may be assigned to support national achiever and MDRT pipeline objectives. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"total":813,"jobs":814},0,[]]