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Analytics",[526],{"key":25,"label":25,"count":7},[528],{"key":28,"label":28,"count":7},{"name":16,"slug":17,"logo_url":13,"id":530,"jobs":531,"description_de":13,"description_en":13,"industry":13,"headquarters_city":13,"headquarters_country_iso":13,"latitude":13,"longitude":13,"website_url":13,"raw_street":13,"raw_city":13,"raw_zip_code":13,"raw_country":13,"raw_legal_form":13,"raw_bafin_id":13,"raw_trade_names":13,"raw_permissions":13,"translations":13},4215,[532,535,537,539,541,546,551,556,561,566,568,573,575,580,585,590,592,597,602,604,606,611,616,618,620,622,624,626,628,630,632],{"id":396,"slug":397,"title":398,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":534},"Philippines - BGC Taguig","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Lead the Risk Monitoring, Analytics & Assurance pillar and oversee the execution of customer risk monitoring, transaction monitoring, annual reviews, quality assurance, risk analytics, governance reporting, audit and regulatory remediation, and continuous improvement initiatives. Provide leadership, technical guidance, and oversight to ensure effective management of financial crime risks, strong control effectiveness, and compliance with regulatory and internal requirements. Support Customer Due Diligence Operations activities as required to meet business priorities, operational demands, and business continuity needs. 1.Risk Monitoring & Investigation Lead the review and disposition of Ongoing Name Screening Alerts, Ongoing Customer Risk Rating Alerts, and Transaction Monitoring Alerts, ensuring timely investigation, escalation, and closure in accordance with regulatory requirements, internal policies, and established service levels. Oversee ongoing customer risk monitoring, transaction monitoring, and periodic customer risk reassessment activities. Review complex, high-risk, or escalated alerts, investigations, and customer reviews, including cases involving sanctions, PEPs, adverse media, suspicious activities, or elevated financial crime risks. Monitor risk trends, alert volumes, aging, backlogs, service levels, and emerging financial crime risks, and recommend appropriate corrective actions where necessary. Ensure timely identification, escalation, and resolution of suspicious activities, control weaknesses, data quality issues, and other financial crime risk concerns. Support the enhancement of monitoring methodologies, investigation procedures, and alert management processes to improve control effectiveness and operational efficiency. 2.Annual Reviews & Ongoing Due Diligence Manage annual reviews of high-risk customers and periodic customer reviews. Review customer risk assessments and recommendations relating to continuation of business relationships. Oversee remediation activities arising from customer reviews. 3.Quality Assurance & Control Effectiveness Lead quality assurance reviews, thematic reviews, and control assessments. Identify control gaps, process weaknesses, and root causes. Drive corrective actions and validate remediation effectiveness. 4.Analytics, Reporting & Governance Oversee preparation of KRIs, dashboards, management information, and committee reporting. Analyze trends and provide insights to support risk management and decision-making. Support governance forums, regulatory reporting, and management reviews. 5.Audit, Regulatory & Project Management Lead remediation of audit findings, regulatory actions, and quality assurance issues. Manage AML-related projects, system enhancements, and process improvement initiatives. Monitor implementation progress and stakeholder commitments. 6.Cross-Functional AML Support Provide oversight and support for customer due diligence activities, including screening reviews, customer risk assessments, enhanced due diligence ,FATCA\u002FCRS reviews, triggering event reviews, and other AML operational activities. Support workload balancing, business continuity, regulatory change implementation, and cross-pillar initiatives. Promote consistent application of AML and customer due diligence standards across both pillars. Job Requirements: Bachelor’s degree in Business, Finance, Accounting, Risk Management, Economics ora related discipline. Preferably with relevant certifications such as: a.CAMS (Certified Anti-Money Laundering Specialist) b.ICA (International Compliance Association) certifications 5–7+ years of progressive experience in AML \u002F Financial Crime Operations, Customer Due Diligence \u002F Enhanced Due Diligence, AML Transaction Monitoring and Screening, Risk Operations, or related functions. Experience conducting investigations involving high-risk customers, PEPs, adverse media, and complex ownership structures. Knowledge of AML, sanctions, FATCA\u002FCRS, and related regulatory requirements. Experience in quality assurance, audit and regulatory remediation, risk analytics, management reporting, and process improvement initiatives. Proficiency in AML systems, screening platforms, case management tools, and data analytics solutions. Experience working within a regulated financial services environment, preferably in insurance, banking, wealth management, or fintech. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":298,"slug":299,"title":300,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":536},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Execute customer risk monitoring, transaction monitoring, annual reviews, quality assurance, analytics, reporting, governance, and remediation activities that support the effective management of financial crime risks and control effectiveness. Serve as a subject matter expert supporting the Associate Manager in delivering monitoring, assurance, and continuous improvement initiatives while providing operational support across Customer Due Diligence activities as required. 1.Risk Monitoring & Investigation Dispose Ongoing Name Screening and Customer Risk Rating Alerts ensuring timely investigation, escalation, and closure in accordance with regulatory requirements, internal policies, and established service levels. Conduct transaction monitoring investigations, customer risk reviews, and ongoing monitoring activities. Investigate unusual customer activity and escalating risk indicators. Escalate significant findings and suspicious activities. Maintain accurate investigation and case documentation. 2.Annual Reviews & Ongoing Due Diligence Perform annual reviews of high-risk customers and periodic customer risk reassessments. Review customer profiles, risk ratings, transactions, and supporting documentation. Document findings and recommendations. 3. Quality Assurance & Control Effectiveness Execute quality assurance reviews, sample testing, and thematic reviews. Identify control weaknesses and process improvement opportunities. Support remediation validation and follow-up activities.' 4. Analytics & Reporting Prepare KRIs, dashboards, operational metrics, and management reports. Conduct data analysis and support risk reporting activities. Assist in management, committee, and regulatory reporting. 5. Audit, Regulatory & Project Support Support audit reviews, regulatory examinations, remediation initiatives, and project activities. Maintain action trackers and supporting documentation. Participate in process improvement and system enhancement initiatives. 6. Cross-Functional AML Support Perform customer due diligence activities including screening reviews, customer risk assessments, enhanced due diligence, FATCA\u002FCRS reviews, triggering event reviews, and other AML operational tasks as assigned. Support operational surge requirements, workload balancing, and business continuity activities. Contribute to the consistent application of AML, sanctions, and customer due diligence standards across the function. Job Requirements: Bachelor’s degree in Business, Finance, Accounting, Risk Management, Economics or a related discipline. Preferably with relevant certifications such as: a. CAMS (Certified Anti-Money Laundering Specialist) b. ICA (International Compliance Association) certifications 3–5+ years of progressive experience in oAML \u002F Financial Crime Operations, Customer Due Diligence \u002F Enhanced Due Diligence, AML Transaction Monitoring and Screening, Risk Operations, or related functions. Experience in investigations, screening, customer risk assessments, transactionmonitoring, or quality assurance activities. Knowledge of AML, sanctions, FATCA\u002FCRS, and related regulatory requirements. Experience in quality assurance, audit and regulatory remediation, risk analytics,management reporting, and process improvement initiatives. Proficiency in AML systems, screening platforms, case management tools, and dataanalytics solutions. Experience working within a regulated financial services environment, preferably ininsurance, banking, wealth management, or fintech. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":221,"slug":222,"title":223,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":538},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Senior Actuarial Manager for Pricing performs pricing and prototyping of products assigned to him\u002Fher, and helps see them through to approvals, implementation and readiness to launch by collaborating with the cross-functional product development team. He\u002Fshe will also be responsible for senior pricing support to the Pricing actuary in driving speedy and thoughtful analyses in support of our product strategy. The lead will also be the primary point person for managing and reviewing distribution initiatives to support the company’s various channels. The Senior Actuarial Manager also liaises with Group Office counterparts and external consultants \u002F auditors. On top of these, he\u002Fshe may be assigned to mentor and peer review the work of junior members of the team. 1. Justify and recommend appropriate pricing assumptions based on experience reviews, market comparison, industry benchmarks, demographic studies, and other available research information 2. Build \u002F modify robust and automated pricing models in excel\u002FProphet consistent with pricing standards and continuously improve processes as needed (i.e. worksheet efficiencies, streamlining manual processes, etc.) 3. Working knowledge on relevant local regulations on product filing, pricing, products, forms, illustrations and distribution channels 4. Actively participate and provide UAT support for cross-functional product initiatives 5. Lead and provide actuarial support to distribution requests such as compensation review, incentives assessment, and partnership quotations 6. Prepare relevant actuarial sections of the Product Approval Report, including the necessary documentation of assumptions, profit testing and sensitivity analysis, and be able to address questions from Group Office on product gates 7. Lead other special projects and perform adhoc tasks that may be assigned from time-to-time Knowledge and Skills: Graduate of Mathematics, Statistics, Actuarial Science, or similar courses Associate of the Actuarial Society of the Philippines (AASP) or Associate of the Society of Actuaries (ASA) At least seven years actuarial experience, preferably in pricing and strategy Experience in managing and liaising with regulator Prophet experience is highly preferred Demonstrated process improvement advocate Has knowledge of IFRS17 standards Has worked in a multinational insurance company Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":201,"slug":202,"title":203,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":540},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent To deliver the desired customer experience through efficient, prompt and accurate processing and decision making for all related policy owner aftersales servicing related requests, ensuring compliance to procedures and audit guidelines. 1. Service Functions. Manage the delivery of Customer Connect Services (POS) functions including feedbacks to ensure prompt delivery of services. Manage efficiently all pending cases to ensure desired customer experience is delivered to customers within target TAT. Manage customer service recovery and resolution within target TAT from all customer feedback\u002Fcomplaints received. **Conducts training to new hires, including orientation to distribution teams. 2. Documentation and Special Projects. Participate in POS aftersales related special projects and assignments Lead support for POS suspense management, and MRI aftersales transactions Key resource person in immediate resolution of complaints. Performs other responsibilities and duties periodically assigned to help meet operational related requirements. Job Requirements: Bachelor's Degree graduate; business related or pre-med course preferred Preferably atleast 7 years of back-office operation experience in Life insurance industry. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":542,"slug":543,"title":544,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":545},56403,"customer-due-diligence-amp-risk-operations-manager-fwd-life-phils","Customer Due Diligence & Risk Operations Manager","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The role is responsible for managing and overseeing customer due diligence, customer risk assessment, sanctions screening, enhanced due diligence, ongoing monitoring, and financial crime risk management activities across the customer lifecycle. The role ensures the effective execution of AML and customer due diligence controls, while supporting ongoing monitoring, governance, analytics, quality assurance, and continuous improvement initiatives to strengthen the organization's financial crime risk management framework. The role combines operational management and risk oversight responsibilities and is accountable for ensuring compliance with regulatory requirements, internal policies, and risk management standards while supporting business operations and maintaining an effective control environment. The role also leads the assessment and determination of internal policy replacements, including the recommendation and documentation of financial consequences in accordance with company guidelines. 1. Customer Due Diligence & Risk Assessment Manage the investigation, review, and disposition of customer due diligence, sanctions screening, and customer risk rating alerts. Oversee the conduct of customer risk assessments, customer due diligence (CDD) and enhanced due diligence (EDD) reviews. Ensure appropriate identification, assessment, escalation, and mitigation of financial crime risks. Review and assess higher-risk customers such as complex ownership structures, and politically exposed person (PEP) relationships. Support risk-based decision making through the provision of due diligence findings and recommendations. Maintain oversight of customer due diligence activities throughout the customer lifecycle. 2. Customer Onboarding & Policy Servicing Support Oversee CDD, screening, customer risk rating, FATCA, CRS, and EDD activities supporting new business, onboarding, and policy servicing processes. Ensure timely review and disposition of AML-related alerts and risk assessment activities. Manage triggering event reviews arising from customer lifecycle events, policy servicing activities, and material changes in customer risk profiles. Escalate significant AML, sanctions, fraud, or financial crime concerns to appropriate governance forums and stakeholders. 3. Policy Replacement Reviews Review and assess policy transactions to identify potential policy replacement cases based on established criteria and risk indicators. Determine and document appropriate case classifications, including policy replacement, non-replacement, or potential inappropriate replacement. Ensure assessments are consistent with regulatory requirements, company policies, and governance standards. Maintain complete, accurate, and audit-defensible records supporting assessment outcomes and decisions. Endorse validated cases for downstream processing and escalate complex, high-risk, or exceptional cases for further review and approval. 4. Annual Reviews & Ongoing Due Diligence Manage annual reviews of high-risk customers and other periodic customer reviews. Ensure timely completion of customer refresh and ongoing due diligence requirements. Monitor remediation activities arising from customer reviews and control assessments. Review the adequacy and effectiveness of ongoing due diligence controls and processes. 5. Quality Assurance & Control Effectiveness Conduct and oversee quality assurance reviews to assess compliance with regulatory requirements, policies, procedures, and operational standards. Perform thematic reviews, control assessments, and root cause analyses to identify areas for improvement. Monitor the effectiveness of AML, sanctions screening, customer due diligence, and monitoring controls. Recommend and implement corrective and preventive actions to address identified issues and control gaps. 6. Ongoing Monitoring & Transaction Monitoring Oversee ongoing name screening and customer risk rating monitoring activities. Manage transaction monitoring investigations and alert review processes. Monitor customer risk profile changes and emerging financial crime risks. Ensure timely identification, investigation, and escalation of unusual or potentially suspicious activities. Support the enhancement of monitoring methodologies, rules, and control effectiveness. 7. Risk Analytics, Reporting & Governance Prepare and review management information, dashboards, key risk indicators (KRIs), and operational metrics. Analyze trends, volumes, risk indicators, and operational performance to support risk management and decision-making. Develop reports and presentations for management committees, governance forums, regulators, and internal stakeholders. Support risk assessments, governance activities, and reporting requirements across AML and financial crime risk management programs. 8. Data Governance & System Controls Oversee the maintenance and management of customer risk data, beneficial ownership information, and AML system records. Monitor AML system exception reports, data quality issues, and control deficiencies. Coordinate data remediation activities and process improvements to enhance data integrity and control effectiveness. Support implementation and optimization of AML systems, tools, and automation initiatives. 9. Audit, Regulatory & Project Management Coordinate responses to internal audit, external audit, regulatory examinations, and quality assurance reviews. Manage remediation activities and track closure of audit findings, management action plans, and regulatory commitments. Lead and support AML-related projects, process improvement initiatives, and transformation activities. Participate in policy, procedure, and framework development to strengthen the overall AML control environment. Support organizational readiness for regulatory changes, new products, new channels, and emerging financial crime risks. 10. Technical Leadership & Stakeholder Management Provide technical guidance and subject matter expertise on customer due diligence, customer risk assessment, sanctions screening, AML monitoring, and financial crime risk management. Support the resolution of complex, high-risk, and escalated cases, ensuring consistent application of policies and controls. Promote knowledge sharing, capability development, and continuous improvement across the function. Collaborate with Operations, Compliance, Risk, Legal, Claims, Underwriting, Technology, and other stakeholders to support the implementation of AML controls. Job Requirements: Bachelor’s degree in Finance, Accounting, Business, Economics, Risk Management, or a related discipline Preferably with relevant certifications such as: a. CAMS (Certified Anti-Money Laundering Specialist) b. ICA (International Compliance Association) certifications 8–12+ years of progressive experience in o AML \u002F Financial Crime Operations o Customer Due Diligence \u002F Enhanced Due Diligence o AML Transaction Monitoring and Screening Experience conducting investigations involving high-risk customers, PEPs, adverse media, and complex ownership structures. Knowledge of AML, sanctions, FATCA\u002FCRS, and related regulatory requirements. Experience in quality assurance, audit and regulatory remediation, risk analytics, management reporting, and process improvement initiatives. Proficiency in AML systems, screening platforms, case management tools, and data analytics solutions. Experience working within a regulated financial services environment, preferably in insurance, banking, wealth management, or fintech. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":547,"slug":548,"title":549,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":550},56409,"luzon-sales-head-fwd-life-phils","Luzon Sales Head","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The position is responsible for the achievement of all APE, Total Manpower, Coded Agents, Average Active Agents and other sales quality targets of Luzon Sales Division. This refers to North Central and South Luzon. This will include managing and leading the sales teams both current and incoming through working with the Leaders and Planners using coaching, influencing skills, training and demonstrating strong leadership. Sales Management Efficiently manage all relevant Agency KPIs to ensure consistent and sustained growth of Luzon and consequently of the entire Company Support the Agency Transformation Project to achieve sales breakthroughs impacting Agency growth and expansion in the areas of Recruitment, Activation, Productivity and Leader Development Monitor and report on performance against agreed sales targets at all levels (individual branches in all levels of hierarchy) Maintain detailed knowledge of current market conditions both locally and nationally Ensure that National Sales Head, Chief Agency Officer and other members of the Head Office teams are kept updated of all developments and issues Relationship Management, Collaboration and Administration Collaborate with HO based Champions to always ensure alignment of all initiatives and in all aspects of execution Work closely with Agency Business Development in attracting and acquiring new productive teams via inorganic recruitment Develop and maintain excellent working relationship Luzon Leaders and Planners Ensure agency teams are advised of and follow all relevant policies and operating procedures to ensure functional effectiveness of the business and compliance with regulations and company procedures. Work closely with Head Office Agency support teams to ensure that good communications take place between the support teams and the salesforce Education & Certification College graduate with at least 5 years of sales and management experience in life insurance and\u002For financial services industry Technical Competencies\u002FSkills In depth knowledge of sales practices and techniques, government regulations and codes related to life insurance industry Thorough understanding of the responsibilities of Agency field force management and the entire organization Abilities in sales forecasting and market analysis Detailed knowledge and understanding of life insurance industry developments in Philippines Good verbal and written communications skills Highly developed leadership, coaching and influencing skills Organization and planning skills Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":552,"slug":553,"title":554,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":555},56416,"senior-director-head-of-it-security-fwd-life-phils","Senior Director, Head of IT Security","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Head of IT Security and Technology Governance serves as the primary information security leader for the business unit, with a dotted-line reporting relationship to the Group Chief Information Security Officer (CISO). The role is responsible for driving the local IT Security function, leading technology governance initiatives, ensuring compliance with security policies and standards, and strengthening the organization's overall security posture. Partners closely with local IT teams, Group IT Security, shared service teams, vendors, and business stakeholders to implement security programs, manage risks, and ensure that security requirements are embedded across all technology initiatives. 1. Information Security Leadership (25%) Lead and oversee Business Unit IT Security activities with the support of local IT, IT Security teams, and Group IT Security. Act as the primary Business Information Security Officer (BISO) for the organization. Provide security leadership, guidance, and governance across all business and technology functions. Collaborate with internal and external stakeholders to ensure alignment with enterprise security objectives 2. Security Program Management (15%) Define, implement, and maintain the local Business Unit IT Security Program. Drive continuous improvement initiatives to enhance the organization's security posture. Establish security objectives, policies, procedures, and standards aligned with global requirements. Monitor security program effectiveness and recommend enhancements as needed. 3. Security Initiatives and Governance (30%) Lead the design, implementation, and continuous improvement of local IT Security initiatives and projects. Evaluate and recommend security solutions, controls, and architectures to address business needs. Define security operational frameworks and governance structures. Coordinate the rollout and adoption of Group IT Security initiatives within the country. Ensure security requirements are integrated into IT projects and system development lifecycles through a \"security by design\" approach. 4. Security Metrics and Risk Management (5%) Develop and monitor IT Security metrics, dashboards, and risk assessments. Perform risk mapping and track remediation activities for identified security gaps and deficiencies. Manage security exceptions, deviations, and associated remediation plans. Support risk-based decision-making through regular reporting and analysis. 5. Security Awareness and Stakeholder Engagement (5%) Promote security awareness across business and IT teams. Educate stakeholders on information security solutions, processes, policies, and emerging risks. Support the development of a strong security culture throughout the organization. 6. Executive Reporting and Governance (10%) Partner with senior technology and security leaders, including the CIO\u002FCTO and Group CISO. Provide regular updates on security program performance, compliance status, risks, and remediation activities. Support management and governance forums through timely reporting and recommendations. 7. Technology Governance Leadership (10%) Lead the Technology Governance function in developing and enhancing technology procedures, guidelines, standards, and metrics. Ensure compliance with enterprise policies, regulatory requirements, and industry best practices. Drive continuous governance improvements to support organizational objectives. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":557,"slug":558,"title":559,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":560},56396,"actuarial-manager-pricing-fwd-life-phils","Actuarial Manager - Pricing","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Job Purpose: The Actuarial Manager for Pricing performs pricing and prototyping of products assigned to him\u002Fher, and helps see them through to approvals, implementation and readiness to launch by collaborating with the cross-functional product development team. The role is also expected to conduct experience studies and to provide actuarial-related support to various strategic projects of the company. The role will also review channel initiatives, campaigns, customer requests, user acceptance testing, and other ad hoc projects. On top of these, he may be assigned to mentor and peer review the work of junior members of the team. Education & Certification: Graduate of Mathematics, Statistics, Actuarial Science, or similar courses At least associate of the Actuarial Society of the Philippines Experience: At least 3-4 years actuarial experience, preferably in pricing Has preferably worked in a multinational insurance company Technical Competencies\u002FSkills: Problem Solving: Develop pricing and costing models and the needed assumptions based on available data Communication: Clear communicator, both oral and written, in product reports, responding to Group questions, and in regular interactions with collaborators in a cross-functional team Innovation: Support special company initiatives that help change the way people feel about insurance Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":562,"slug":563,"title":564,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":565},56397,"actuarial-associate-manager-corporate-actuarial-fwd-life-phils","Actuarial Associate Manager - Corporate Actuarial","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Job Purpose: The Actuarial Associate Manager for Corporate Actuarial leads and drives key aspects of management reporting and experience monitoring, and providing insights on the drivers of business results. The role also leads different aspects of the forecasting and planning cycle. The role also identifies process improvements in the planning and reporting workflow. Key Responsibilities: 1. Computation and analysis of Embedded Value in accordance with FWD’s Embedded Value Policy, including margin movements and underlying drivers, variances to plan and forecasts, and analysis of movements from period to period. 2. Develop, maintain and improve EV models, including set-up of new products in the Prophet workspace, working with the centralized modeling team to vet models and ensure these are ready for production. 3. Regular forecasting and business planning. 4. Monitor emerging actuarial experience (e.g., claims, persistency, overruns, etc.) and provide recommendatory actions, and ensure EV properly reflects approved best estimate assumptions. 5. Drive margin improvement initiatives (e.g., reinsurance solutions, assumption review, model improvements, etc.). 6. Continuously improve reporting processes by streamlining manual processes, DCS automation, improving worksheet efficiencies, etc. 7. Lead other special projects that may be assigned from time-to-time (e.g., sensitivity testing, impact quantification, special initiatives, etc.). Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":262,"slug":263,"title":264,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":567},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Area Sales Head What you'll be doing Maintain and establish good relationship with the bank partner to generate and increase more sales. Manage a team of financial solutions consultations (FSCs) to ensure delivery of hitting sales targets and other related business activities. Enhance the selling skills, hone talent and professional comprehension of each FSCs in the area through training and field work. Makes use of different managerial techniques to guide and establish FSCs potential to reach maximum growth. Conducts pocket briefings and trainings for the team members. What we're looking for A bachelor's degree graduate Minimum 3-to-5-year solid managerial sales experience in insurance or banking industry Excellent communication skills, highly energetic, creative and keen to details. Able to motivate, inspire and lead a team to deliver sales targets and achieve KPIs. Relationship management at middle and senior levels. Able to coach, train and develop both individuals and teams to improve their performance. Excellent communication and influencing skills at middle to senior levels in an organization, Excellent planning and execution of initiatives Strong problem solving and decision-making skill. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":569,"slug":570,"title":571,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":572},56399,"brand-and-communications-sr-specialist-fwd-life-phils","Brand and Communications Sr. Specialist","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Brand and Communications Sr. Specialist will be responsible for strengthening brand equity through ownership of brand governance and identity; and will be in-charge of supporting the company’s various communications and brand governance requirements. Together with the communications team, you will be contributing greatly to producing quality, relevant, and highly engaging communication pieces and delivering exciting and powerful events to a variety of audiences — both internal and external — which are aligned with the company’s vision of changing the way people feel about insurance. You will also be an active leader for our community care initiatives, working with our NGO partner, regional counterparts, and other colleagues, to help inspire positive change in the communities we serve. You will also flex your creative and strategic muscles by finding opportunities for thought leadership, excellence and awards. 1. Corporate Communications. Create engaging communications for internal and external audiences, ranging from creating company literature, monitoring and updating corporate content, leading events including company CSR efforts, collaborating with manager in liaising with company’s PR agency and developing PR report. 2. Customer Communications. Champion our customers with easy-to-understand language, develop campaigns for customers with other stakeholders. 3. Community Care. Live our brand values and lead others to do the same through our CSR programs while working with our partners. 4. Brand Governance. Knowing the brand inside and out, specifically the brand guidelines and ensuring these are upheld in all touchpoints. Work with local and regional counterparts in maintaining brand integrity.abn 5. Thought Leadership \u002F Awards. Assess opportunities for excellence and work with different teams to efficiently and effectively pursue recognition for best-in-class work. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":326,"slug":327,"title":328,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":574},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com For more information about FWD Hong Kong, please visit www.fwd.com.hk\u002F Job Summary: Responsible for overall delivery of team's sales performance and acquisition of new business in the area of assignment. Retention of assigned area's quality business. Implementation of strategic initiatives to build and maintain cordial business relationships with bank partners and other stakeholders Grow and retain dedicated sales distribution model. Conducting of recruitment interviews Key Accountabilities: Maintain and establish good relationship with the bank partner to generate and increase more sales Manage a team of financial solutions consultations (FSCs) to ensure delivery of hitting sales targets and other related business activities Enhance the selling skills, hone talent and professional comprehension of each FSCs in the area through training and field work Makes use of different managerial techniques to guide and establish FSCs potential to reach maximum growth Conducts pocket briefings and trainings for the team members Skills & Experience Required: At least Bachelor's Degree graduate Minimum 3 to 5 year solid managerial sales experience in insurance or banking or other related industries Highly energetic, creative and keen in attention to details. Able to motivate, inspire and lead a team to deliver sales targets and achieve KPIs. Relationship management at middle and senior levels. Able to coach, train and develop both individuals and teams to improve their performance. Excellent communication and influencing skills at middle to senior levels in an organization, Excellent planning and execution of initiatives Strong problem solving and decision making skills FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":576,"slug":577,"title":578,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":579},56401,"customer-connect-specialist-2-fwd-life-phils","Customer Connect Specialist-2","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent To deliver the desired customer experience through quality and speedy decisions in all customer interfaced transactions. This job will also ensure that the right and fair resolutions are made ALL the time. The job will manage the pro-active and timely coordination of aftersales transactions with Customer Connect Service Delivery cross functional team. 1. Service Functions: Effectively address customer queries received from all touchpoints (email, live chat, voice and social media) · Timely handling of Incoming and Outbound queries in assigned platforms. Meet and Exceed internal KPI metrics (AHT, service level and productivity) Ensure proactive handling of all Policyowner request, by timely facilitating the request to the assigned cross functional team and proactively update FWD policyowners until completion of the case. Resolve minor complaints 90% of all cases handled within the expected turnaround time. Conservation activities with policyowners 2. Minor Complaints Resolution: Responsible for the end-to-end handling of minor complaints, not requiring escalation, such as delayed processing, follow ups, and error in transaction handling. Clearly identifies and defines issues raised by customers. Undertakes the review of complaints following a high professional standard. Tracks the activities of action items for complaints closure. Facilitates the closure of minor complaints. 3. Subject Matter Expert (SME): Acts as the primary subject matter expert for assigned products, processes, or customer concern types, providing expert guidance to Associates and Senior Associates and ensuring accurate, consistent, and customer‑centric handling of queries and complaints. Serves as the escalation point for Associates and Senior Associates for complex, sensitive, or non‑standard customer queries and concerns across all channels (email, chat, voice, social media). Provides real‑time guidance and case direction to frontline staff to ensure correct application of product features, policy provisions, process flows, and handling standards. Ensures consistency of decisions and responses across agents by interpreting policies, procedures, and guidelines, especially in gray or judgment‑required scenarios. Acts as a process and product expert, keeping updated on changes in products, systems, policies, and regulatory requirements and cascading relevant updates to the team. Assist in conducts case reviews with Associates and Senior Associates to address knowledge gaps, improve handling quality, and raise overall team capability. Supports quality and governance by ensuring proper documentation, audit readiness, and compliance for complex cases handled or reviewed. Acts as a role model in customer empathy, professionalism, and ownership, setting the benchmark for how cases should be handled. 4. Performs other responsibilities and duties periodically assigned by supervisor related to team projects or the like, in order to meet operational and team requirements. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":581,"slug":582,"title":583,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":584},56402,"customer-connect-associate-fwd-life-phils","Customer Connect Associate","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent To deliver the desired customer experience through quality and speedy facilitation of all customer requested transaction and inquiries received via email, live chat and other non-voice channels (e-commerce, social media etc). This job will also ensure that the right and fair processing and resolutions are made ALL the time. The job will manage the prompt and accurate processing to all policy service change requests, and pro-actively and efficiently coordinate with operations team requiring resolution of the requests. The customer may be an FWD policyowner, beneficiary, financial advisor or potential client. 1. Service Functions. Effectively address all Email, live chat, social media or other non-voice transactions, such as policy change requests, potential complaints, and coordination of inquiries and concerns. The following are specific tasks covering the function: Acknowledge all received email, chat or social media interactions. Complete resolution for simple inquiries and identified assigned simple transactions. Facilitate policy change requests via OWB case creation to assigned Operations Business Unit Coordinate inquires and investigation to operations team. Coordinate complaint escalation to Feedback Management Specialist. Provide timely feedback on resolution of requests. Meet email productivity and maintain Email timeliness on daily and monthly basis. 2. Documentation\u002FReporting. Maintains a record of cases to build knowledge base. Support in preparing email related administrative reporting. 3. Performs other responsibilities and duties periodically assigned by supervisor to meet operational and\u002For other requirements. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":586,"slug":587,"title":588,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":589},56404,"financial-crime-compliance-associate-director-fwd-life-phils","Financial Crime Compliance Associate Director","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Financial Crime Compliance is expected to own and operate the Financial Crime Compliance (FCC) function as a reliable, repeatable and resilient system, ensuring timely, accurate and regulator-ready AML outputs while minimizing dependency on individual intervention and to embed the risk-based Compliance Management Framework focused on: a. Regulatory and reportorial requirements especially for Anti-Money Laundering (AML), Foreign Account Tax Compliance Act (FATCA); and b. Company requirements and standards on Anti-Bribery and Anti-Fraud for distributors c. Ensure continuity of FCC operations, reporting, and monitoring independent of individual availability, including during peak workload, staff transitions, or absence. The role primarily focuses on AML and FATCA compliance, including the reviewing and monitoring the submission of Covered Transaction Reports (CTRs) and Suspicious Transaction Reports (STRs) and providing guidance and advisory to Life Operations. The role will also be the Compliance lead for any data analytics program and process needed for effective and proactive Compliance monitoring. Works closely with the Head of Compliance to ensure FCC outputs integrate into overall compliance governance, reporting cadence, and committee processes. 1. Oversee the implementation of policies, guidelines, procedures and manuals on AML, FATCA, Anti-Bribery, Anti-Fraud for Distributors and formulate\u002Frevise policies, manuals, training materials relevant to regulations and conduct training initiatives to various functional units, as needed. 2. Regularly monitor new AML and\u002For FATCA regulations, send regulatory updates to stakeholders, liaise with stakeholders on implementation of regulatory changes, ensure gap analysis is conducted on relevant new regulations. 3. Monitor submission and\u002For submit covered transaction reports and suspicious transaction reports to AMLC, regularly monitor accuracy and timeliness of system extraction of reports, liaise with Operations, Sales and the like on needed information for suspicious transactions, and oversee on-going or future system enhancements on CTR extractions. 4. Conduct and\u002For oversee the on-going transaction monitoring, including the assessment of the transactions, preparation of reports, escalations to the AMLO\u002F Head of Compliance and submission of STRs, when necessary, and manage on-going or future enhancement of the transaction monitoring tool and registry. 5. Create, oversee, and maintain various Compliance data analytics program, dashboard or tools designed for pro-active detection and monitoring of key trends and\u002For red flags, including post sales quality monitoring. 6. Conduct and submit the Compliance Risk Assessment and Compliance Testing Report for AML and FATCA. 7. Prepare\u002Fsubmit required reports, monthly or quarterly, as required by the Head of Compliance, including but not limited to reports to Group Office, AML Committee, Compliance and Operational Risk Committee, Executive Committee, Board Committees and\u002For Board of Directors. 8. Review and give compliance advisories on AML, FATCA, Anti-Bribery, Anti-Fraud related subject matters, including active involvement in Company business initiatives to provide sound compliance advice. Ensure escalation of financial crime risks is timely, risk-based, and decision-ready, with clear articulation of impact and recommended action. 9. Perform all other related tasks as may be assigned by the Head of Compliance and\u002For Chief Compliance Officer. Job Requirements: Relevant tertiary qualifications and AML related certifications 5-8 years’ experience in Compliance, Risk, or Audit work, preferably in leadership roles Extensive exposure to AML regulations in the financial sector, whether in the life insurance industry or BSP regulated entities Strong background in AML, with basic working knowledge on FATCA, preferably with experience in project management and in conducting reviews and testing Has background on data analytics background and can interpret red flags and trends Able to understand, interpret and implement relevant regulatory guidelines and Company policies Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":344,"slug":345,"title":346,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":591},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Get started on a job your future self will thank you for! Job Summary: As a Financial Solutions Consultant, you will act as an ambassador of FWD to the clients of our partnered bank by helping them celebrate living. Similarly, you will be involved in the implementation of strategic initiatives to build and maintain cordial business relationship with bank partners to grow and retain dedicated sales distribution model. You will be reporting the bank branch of assignment and will be reporting to the respective FWD Area Sales Head. Key Accountabilities: Offering of FWD’s Traditional and Variable products to clients of the partnered bank. Responsible for overall delivery of sales performance and acquisition of new business Retention of quality business for the assigned branch and area Skills & Experience Required: At least Bachelor’s Degree graduate but preferably business course related. Fresh graduate are strongly encouraged to apply. Minimum 1 year solid sales and account management experience in financial services is and advantage. Has strong analytical and problem-solving skills as well as internal and external customer focus . Must be a team player but should be able to work independently with high degree of energy, motivation and ability to set own goals\u002Fpriorities.. Highly effective oral, written and interpersonal communication, presentation and influencing skills. Join the country’s fastest-growing insurance company as a FWD Bancassurance Financial Solutions Consultant (FSC), email your résumé today. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":593,"slug":594,"title":595,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":596},56406,"head-of-customer-journey-and-experience-fwd-life-phils","Head of Customer Journey and Experience","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Job Purpose: The Director, Customer Experience (CX) is responsible for shaping and delivering a seamless, data-driven, and customer-centric journey across the organization. This role leads a team of six CX professionals spanning insights, engagement, proposition, and customer success to drive experience improvements, strengthen customer loyalty, and support business growth. The role combines strategy, analytics, and execution, ensuring that customer feedback and insights directly inform decision-making, product development, and service design. Education & Certification: Bachelor’s degree in Business, Marketing, Psychology, or related field (Master’s preferred) Preferably LOMA certified Must be certified in Human Centered Design Experience: 8–12+ years of experience in Customer Experience (CX), Experience Management (XM), Customer Success, Insights, or related roles At least 3 years of experience in people management\u002Fleadership capacity Demonstrated experience in managing XM and Voice of the Customer (VoC) programs, including support of customer journey improvement initiatives. Strong foundation in customer research, analytics, and insight generation, with the ability to translate findings into actionable recommendations. Preferably with exposure to the insurance industry, ideally at least 2 years. Experience managing multiple CX initiatives concurrently, using methodologies such as Customer Journey Mapping, Design Thinking, and Human‑Centered Design. Must have experience in handling multiple projects using CX methodologies such as Customer Journey Mapping and Design Thinking\u002FHuman Centered Design Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":598,"slug":599,"title":600,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":601},56407,"licensing-associate-fwd-life-phils","Licensing Associate","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent 1. Manage the end-to-end and “whole deck” processing from receipt to integration fulfillment Review and analyze all applications for new distributor entrants; assess regulatory and business requirements; review hierarchies in view of sequential hiring; review\u002FQA all requirements; communicate with applicant\u002Fleader until all requirements are completed. Communicate with distributor and SMT for requirements, updates and follow-ups Endorse complied documents to hierarchy and tagging team for creation of code to DMS and IC ELS 2. Manage the end-to-end process on conversion and final QA of applications Dedicated POC – one stop shop per territory. Keep track and monitoring of the following: a. submission of licensing applications (organic\u002Finorganic recruits) b. process and downloading of docs from SRT Responsible for final QA and ensure completion of requirements. Sending of emails to leaders\u002FSMTs on lacking requirements. Chasing recruits, leaders and SMTs for the pending requirements. Preparation of Agency Matrix for sequential hierarchy. Completion handling re-calibration of complied or incomplete requirements. Handling of pipeline report per territory. Final endorsement to coding team for registration to DMS and ELS Regular meetings\u002Fupdates with partner RecOps to discuss completion of documents Communicate with distributor and SMT for requirements, updates, and follow-ups JOB REQUIREMENTS: Preferred with bachelor’s degree from Business\u002FOffice Administration, Management, or related courses with curriculum focused on process, logics, Communication: Written communication skills. This person will communicate directly with SMT, Distributors, Recruitment Ops team. MS Excel Skills: Proficient in MS Excel (i.e pivots, look-ups, tables and charts) to support reporting and database management requirements. Coordination: Builds collaboration with distributors, SMTs, Recruitment Operations, to ensure straight-through processing. Organization: Detail-oriented, very organized and structured in doing things. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":356,"slug":357,"title":358,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":603},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Learning and Engagement Manager leads employee learning, organizational development, People and Culture (P&C) communications, engagement, events, and Passion Community initiatives across FWD Philippines. The role ensures these initiatives are aligned with business priorities, leadership direction, employee needs, and FWD’s culture and values. It uses employee data and feedback to make learning, communication, and engagement initiatives more relevant, meaningful, and effective across the organization. 1. Learning Strategy, Needs Analysis and Capability Planning • Lead learning needs analysis across functions using business priorities, employee feedback, performance insights, workforce plans, and stakeholder input. • Identify capability gaps and recommend learning priorities aligned with organizational goals. • Partner with P&C Business Partners (PCBPs), local P&C Subject Matter Experts (SMEs), functional leaders, and Group L&D teams. • Provide recommendations on learning strategies, leadership development, future skills, and capability-building priorities. 2. Program Design, Development and Learning Delivery • Design the learning curriculum for FWD Philippines. • Develop, and deliver learning programs for employees, people managers, and mid-level leaders. • Create practical and engaging learning content using instructor-led, blended, • Apply adult learning principles, FWD values, leadership behaviors, and culture-building priorities in program design. • Facilitate selected programs, especially on leadership, communication, manager effectiveness, employee experience, and soft skills. 3. People and Culture Communications • Own the development and execution of People and Culture communications. • Translate key initiatives, policy updates, leadership messages, learning campaigns, and engagement programs into clear and employee-friendly communication. • Ensure messages are aligned with FWD brand, values, Speak Clarity principles, governance requirements, and data privacy guidelines. • Provide practical recommendations to P&C leadership on communication approach, sequencing, employee impact, and message clarity. 4. Employee Engagement, Events and Passion Communities • Lead the end-to-end planning and delivery of P&C-led employee engagement activities and events. • Manage recognition initiatives, culture-building programs, and Passion Community initiatives. • Ensure activities are purposeful, meaningful, well-executed, and aligned with employee sentiment, business context, and culture priorities. • Use participation data, post-activity feedback, Peakon\u002Fpulse insights, and employee feedback to improve relevance, experience, and impact. 5. Evaluation, Insights and Continuous Improvement • Measure the effectiveness of learning, communications, and engagement initiatives. • Use feedback, participation data, business impact indicators, stakeholder input, and employee sentiment to assess outcomes. • Identify patterns, risks, and improvement opportunities. • Recommend enhancements to improve learning outcomes, communication clarity, event experience, and engagement impact. 6. Stakeholder Partnership, OD Support and Delivery Discipline • Partner with P&C leaders, Corporate Communications, business stakeholders, Group teams, vendors, and internal project teams. • Ensure timely and high-quality delivery of learning, communication, engagement, and OD initiatives. • Manage competing priorities with practical judgment, especially during peak periods. • Sequence work clearly, surface risks early, and ensure commitments are delivered with quality. Knowledge and Skills: Education & Certification: • Bachelor’s degree in Psychology, Human Resources, Education, Organizational Development, or related field. • Certification in learning design, facilitation, coaching, organizational development, employee engagement, project management, or change management is an advantage. • Minimum 7–10 years of combined experience in Learning and Development, Organizational Development, Employee Engagement, Internal Communications, HR Business Partnering, or related People and Culture roles. • Strong experience designing and delivering learning programs, employee communications, engagement activities, and organization-wide initiatives. • Experience partnering with senior stakeholders and translating leadership priorities into practical employee-facing programs and messages. • Experience in insurance or financial services is an advantage. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":376,"slug":377,"title":378,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":605},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The functional systems senior specialist’s primary objective is helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners. Collaborates with the technical resources on the development of technical solutions to business problems. Key Responsibilities: Conducts business system analysis and design, process flow modelling, and client process re-engineering; recommends solutions or workarounds to customers’ business issues. Quickly understands the business issues and data challenges of business requirements. Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. Communicates effectively with businesses to identify needs and evaluate alternative business solutions with project management. Research current system functionality to understand the options available; provides recommendations for system changes as required. Conducts tasks analysis to make sure the task has enough information to be understood and worked on. Facilitates and\u002For completes the development of detailed business requirements and functional specifications. Collaborates with other units for requirements clarifications, planning, controlling change and implementations. Performs quality assurance testing and support for assigned products. Leads testing effort. Manages\u002Fmaintains task lists for customers’ requests; prioritizes, assigns and\u002For communicates status with customers. Ensure that product development is timely delivered, and requirements are met according to the agreed expectations. shall conduct regular alignments with the Manager or supervisor on the overall delivery status of his\u002Fher area of responsibility. Establish\u002FMaintain a project repository to ensure the project information and documentation are available and secured. Ensure that organization policies, procedures, and standards (such as SDLC, Security, Audit guidelines) are met in the delivery of the solutions. Maintains good working relationships with counter-parts on the operation’s staff and facilitates discussions to resolve problems. Performs other duties as assigned. Knowledge and Skills: B.S. in Information Technology, Business Administration, or related field with computer applications Any relevant certification is an advantage: (such as but not limited to) CBAP (Certified Business Analyst Professional) PSM (Professional Scrum Master) ITIL (IT Infrastructure Library) Experience: Preferably with more than 3 years previous experience as Business or Systems Analyst. Preferably from an Insurance industry. Proficiency in MS Office Applications. Experience in automation tools is an advantage: Collaborations and tracking: Jira \u002F Slack \u002F Teams Testing: Selenium; Appium; Junit… etc. With experience in cloud solutions is an advantage Hands-on experience in Life insurance system development and implementation is an advantage. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":607,"slug":608,"title":609,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":610},56411,"manager-ui-ux-designer-fwd-life-phils","Manager, UI UX Designer","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Lead the design and optimization of customer-centric digital experiences by translating user needs and business goals into customer-first, intuitive, accessible, and high-performing interfaces that drive engagement, conversion, and customer satisfaction across all digital touchpoints. Key Responsibilities: 1. Leverage human-centered design process and CX developed customer journeys to deliver easy-to-use user interface and user experience which includes multiple points of discovery, intent, purchase and after sales. 2. Create wireframes, prototypes and high-fidelity mock-ups. 3. Continuously audit existing platform experience; research customer platform behaviors across competitors and identify innovation opportunities in UI UX. 4. Work with stakeholders to identify requirements as well as with the developers to maintain product quality and achieve the most user-friendly approach to the solution. 5. Work closely with the various business units and CXMKTG team to maximize chances of customer success through solution design. 6. Create, maintain, and develop design libraries, usability testing and documentation. Record change logs and tester feedback validated through user testing and business goals. 7. Be able to support marketing business units with design requirements created with UX principles. 8. Understand accessibility standards and usability levels to be included in the overall solution design. 9. Champion UI UX design innovations and solution usability throughout FWD. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":612,"slug":613,"title":614,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":615},56412,"policy-administration-amp-conservation-manager-fwd-life-phils","Policy Administration & Conservation Manager","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Policy Administration and Conservation Manager is responsible for leading Policy Owner Services and Conservation operations, ensuring exceptional service delivery, strong operational controls, and positive customer and distributor outcomes throughout the policy lifecycle. The role drives policy persistency, manages complex servicing issues and escalations, and leads continuous improvement initiatives to enhance service quality, efficiency, and customer retention. As a people leader, the incumbent develops a high-performing team and promotes a culture of accountability, collaboration, and customer focus. 1. Policy Administration Operations •Lead the end-to-end delivery of Policy Owner Services operations, ensuring timely, accurate, and customer-focused servicing throughout the policy lifecycle. Drive the achievement of service level commitments, turnaround times, productivity, quality, and transaction accuracy targets. Oversee the effective handling of policy servicing transactions, ensuring consistent application of policies, procedures, and operational controls. Monitor operational performance and implement initiatives to improve efficiency, service quality, and customer outcomes. Ensure compliance with regulatory requirements, internal policies, and established governance standards. 2. Conservation and Persistency Management Drive policy persistency and customer retention initiatives through effective servicing strategies, proactive engagement, and issue resolution. Analyze lapses, surrenders, and policy termination trends to identify root causes and recommend interventions. Collaborate with Distribution, Customer Experience, Operations, and other stakeholders to improve conservation outcomes and customer retention. Track and report conservation metrics and implement action plans to address identified gaps. 3. Customer Experience, Complaints and Escalations Management Champion a customer-centric culture by ensuring high-quality service delivery and effective handling of customer concerns and escalations. Lead root cause analysis for recurring customer issues and implement sustainable solutions to prevent recurrence. Drive initiatives that enhance customer satisfaction, reduce complaints, and strengthen customer loyalty. Ensure smooth resolution of complex servicing cases while balancing customer needs and business requirements. 4. Operational Risk and Process Improvement Maintain strong operational controls to minimize leakage, errors, rework, and customer detriment. Identify process inefficiencies and lead continuous improvement initiatives to optimize workflows and service delivery. Monitor key operational risks and implement mitigation plans to ensure business continuity and operational resilience. Leverage data and performance insights to support decision-making and operational enhancements. 5. People Leadership and Talent Development Lead, coach, and develop a high-performing team to achieve operational and business objectives. Establish clear performance expectations, provide regular feedback, and support employee development and career growth. Foster a collaborative, accountable, and customer-focused team culture. Drive employee engagement initiatives and ensure effective succession and talent development planning within the team. 6. Stakeholder Management Build strong partnerships with internal and external stakeholders to support service delivery objectives. Provide operational insights, performance updates, and recommendations to senior leadership. Represent the Policy Servicing and Conservation function in governance meetings, projects, audits, and transformation initiatives. Job Requirements: Bachelor’s degree in Business Administration, Management, Finance, Insurance, or a related field. Minimum 10 years of experience in insurance operations, policy servicing, customer operations, or related functions. At least 3 years of people management experience leading operational teams. Strong understanding of life insurance policy administration, customer servicing processes, and persistency management. Proven experience in process improvement, operational excellence, and stakeholder management. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":280,"slug":281,"title":282,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":617},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Recruitment Partner plays a critical role in managing the end-to-end recruitment pipeline, ensuring seamless execution of exam management, documentation, and onboarding conversion of new recruits. This role is responsible for ensuring that all recruits are: • Exam-ready and scheduled efficiently • Fully compliant with regulatory and business requirements • Successfully endorsed to licensing for coding The role directly contributes to delivering a high-quality, compliant, and efficient recruitment journey, ensuring that distributors are fully prepared to commence their sales activities upon onboarding. 1. Exam Management Operations Manage the end-to-end exam lifecycle, including scheduling, batching, and coordination Monitor key exam metrics: Registrants vs attendance Completion and no-show rates Passer conversion to next stage Coordinate with TRMs, agency leaders, and exam providers for smooth execution Ensure timely endorsement of exam passers to licensing and coding teams Drive follow-ups to improve exam attendance and completion rates Support execution of exam drives, campaigns, and conversion-focused initiatives 2. Recruitment Operations Administration Maintain accurate records, databases, and documentation across recruitment systems Manage SRT processes, including document downloading, validation, and tracking Ensure proper tagging, attribution, and hierarchy alignment of recruits Prepare agency matrix and hierarchy documentation for onboarding Handle exam document completion recalibration for incomplete or incorrect submissions Support end-to-end endorsement of exam results to DMS and licensing systems 3. Pipeline Management Manage End-to-End Recruitment Pipeline Execution Oversee the full recruitment journey from submission to onboarding (submission → exam → licensing → coding), ensuring seamless movement across all stages and timely progression of recruits. Monitor and Drive Pipeline Conversion Performance Track daily and weekly pipeline metrics (exam passers, pending licensing, coded recruits) and proactively address bottlenecks to accelerate conversion and improve time-to-code. Lead Exam Management Operations and Throughput Optimization Ensure efficient exam scheduling, batching, and coordination with providers while optimizing attendance, completion rates, and passer conversion to licensing. Ensure Timely Endorsement to Licensing and Coding Drive fast transition of exam passers to the next stage by enforcing completion of requirements and coordinating closely with Licensing and Conversion teams. Establish and Maintain Pipeline Reporting and Visibility Prepare and disseminate accurate pipeline dashboards and territory-level reports to TRMs and stakeholders to enable data-driven actions and accountability. Act as Territory Point-of-Contact for Pipeline Management Provide hands-on coordination with TRMs, leaders, and recruiters to follow through on pending applications, incomplete requirements, and pipeline gaps. Drive Candidate Engagement and Follow-Through Activities Implement structured follow-ups for exam registrants, no-shows, and passers to ensure continuous engagement and minimize drop-offs across the funnel. Ensure Data Accuracy, Compliance, and Process Discipline Validate documentation, maintain accurate records in SRT and trackers, and ensure all recruitment activities comply with regulatory and internal standards. Enable Continuous Pipeline Improvement and Process Optimization Identify inefficiencies across recruitment and exam processes and implement improvements to enhance throughput, turnaround time, and overall candidate experience. 4. Data Management, Reporting & Analytics Generate and maintain: Daily and weekly recruitment reports Exam performance dashboards Pipeline conversion reports Ensure data accuracy, integrity, and timeliness across all reports Monitor conversion funnel gaps and highlight areas for follow-up Support leadership requirements for TRM \u002F NRH \u002F Operations reporting 5. Stakeholder Coordination & Communication Act as coordination link between: Recruitment Managers (TRMs) Agency Leaders \u002F SMTs Exam Management Team Licensing and Conversion Teams Provide timely updates, reminders, and escalations Conduct regular follow-ups and status alignments with stakeholders Support recruitment campaigns and conversion initiatives at territory level 6. Compliance, Quality & Governance Ensure adherence to: Regulatory licensing requirements Internal recruitment policies and processes Maintain: 100% accuracy on documentation and submissions Strict SLA \u002F TAT compliance Zero-error tolerance on data and processing Support audit requirements and continuous process improvements Job Requirements: Bachelor’s degree in Business Administration, Management, HR, or related fields Fresh graduate or with experience in office administration \u002F recruitment operations Experience in data handling, reporting, or coordination roles is an advantage Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":244,"slug":245,"title":246,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":619},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Skills & Experience Required: At least bachelor's degree graduate Minimum 7 years solid managerial sales experience in insurance or banking or other related industries Able to motivate, inspire and lead a team to deliver sales targets and achieve KPIs. Relationship management Able to coach, train and develop both individuals and teams to improve their performance. Excellent communication and influencing skills across all levels in an organization, Excellent planning and execution of initiatives Strong problem solving and decision-making skills Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":10,"slug":11,"title":12,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":621},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Actuarial Senior Specialist for Local Valuation and Capital Management is a role that caters regular reporting of statutory reports, analysis of PFRS performance of the company, as well as capital reporting and monitoring, including analysis of business drivers for these results. The role is also central to submission of regulatory reports and compliance with external audit, as well as other regulatory reporting needs. 1. Perform the calculation of the appropriate reserves and capital in accordance with the relevant accounting\u002Fregulatory standards (e.g., local statutory, PFRS) and applicable FWD policies (e.g. Capital Management Policy). - 20% 2. Perform reserve and capital movement analysis and sources-of-earnings, and clearly explain results and drivers to both technical and non-technical audiences - 20% 3. Provide support in the Business Plan exercise with respect to earnings and capital management (e.g. Projection of Capital requirements, capital status, and actions needed), including developing the capital strategy and limits based on the company’s Risk Appetite Framework and Capital Management Policy. - 20% 4. Prepare the required local statutory reportorial requirements in the case of local statutory reserving (e.g., AVR, Annual Statement, RBC, etc.) and Group Office templates needed for regional reporting (e.g. Economic Capital reporting, forecasting for Local Solvency and Economic Capital, etc.) - 20% 5. Proposed improvements on existing valuation processes by streamlining manual processes, DCS automation, etc. and improvement on controls and documentation around the valuation process, supporting Group Wide Supervision and Model Governance Initiatives - 10% 6. Other special projects that may be assigned from time to time (e.g., PFRS 17\u002FRBC transition, Prophet model UAT and impact quantification, etc.) - 10% Education & Certification: Graduate of Mathematics, Statistics, Actuarial Science, or similar courses Near Associate or Associate of the Actuarial Society of the Philippines (AASP) Experience: At least 5 years actuarial experience, preferably in valuation Has worked in a multinational insurance company, with exposure to IFRS17 implementation Has relevant experience in using FIS Prophet and Data Conversion System (DCS) Technical Competencies\u002FSkills: Problem Solving: Develop valuation models in accordance with the relevant regulatory framework or accounting policies Communication: Clear communicator, both oral and written, in reserve movement analysis and earnings attribution Innovation: Drive continuous improvement to support a growing business by streamlining processes and improving models Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":134,"slug":135,"title":136,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":623},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Claims Manager is responsible for leading the end-to-end claims function, ensuring fair, accurate, and timely adjudication of life and health insurance claims while delivering an exceptional customer experience. The role oversees technical claims assessment, claims operations, quality assurance, regulatory compliance, people leadership, and continuous process improvement. The incumbent will manage a team of Claims Analysts and Claims Support staff and serve as the technical authority for complex, contestable, escalated, and high-value claims involving Death, Critical Illness, Disability, Hospitalization, Waiver of Premium, and related benefits. The role also drives operational efficiency, governance, risk management, and customer-centric claims practices. This aligns with internal claims approval, assessment, payment, QA, and escalation processes documented in your claims operations materials 1. Claims Adjudication and Technical Leadership Provide technical oversight on the assessment and adjudication of: Death Claims Contestable and Incontestable Claims Critical Illness Claims Total and Permanent Disability Claims Waiver of Premium Claims Hospitalization and Medical Reimbursement Claims Review and approve claims within delegated authority limits. Assess complex, high-exposure, contestable, fraudulent, or litigated claims. Evaluate medical, financial, occupational, legal, and investigative information to determine claim validity. 2. Operations Management Manage the end-to-end claims workflow from claim notification to benefit settlement. Ensure delivery of service level agreements (SLAs), turnaround times, and productivity targets. Monitor claim inventories, aging reports, pending requirements, and backlog management. Drive operational excellence initiatives to improve efficiency, quality, and customer outcomes. Analyze claims data, trends, and operational metrics to identify opportunities for improvement. Oversee vendor relationships involving investigators, medical reviewers, legal counsel, and third-party service providers. Ensure proper documentation and maintenance of claim records and audit trails. 3. People Leadership and Talent Development Lead, coach, and develop a high-performing claims team. Conduct performance management, talent reviews, career development planning, and succession planning. Strengthen technical claims capability through training, case reviews, and calibration sessions. Foster a culture of accountability, customer focus, collaboration, and continuous learning. Drive employee engagement and team effectiveness. 4. Governance, Risk, and Compliance Ensure compliance with Insurance Commission regulations, Anti-Money Laundering requirements, data privacy regulations, and company policies. Maintain robust claims controls and quality assurance programs. Support internal audits, regulatory reviews, and compliance assessments. Monitor fraud indicators and lead fraud prevention initiatives. Ensure adherence to claims authority frameworks and approval hierarchies 5. Stakeholder and Customer Management Partner with Distribution, Customer Experience, Legal, Operations, Underwriting, Reinsurance, Compliance, and Finance teams. Manage escalated distributor, customer, and beneficiary concerns. Represent Claims in cross-functional projects and strategic initiatives. Support customer advocacy while ensuring sound risk management and fair claims outcomes. Job Requirements Bachelor's Degree in Nursing, Medicine, Allied Health, Business Administration, Insurance, Finance, Law, or a related field. Professional certifications in insurance, claims management, fraud investigation, medical underwriting, or risk management are an advantage. Minimum 8–10 years of insurance industry experience. Minimum 3–5 years in claims leadership or supervisory roles. Demonstrated experience handling different types of claims. Proven experience managing teams and operational performance. Exudes claims expertise, operational excellence and leadership competence Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":103,"slug":104,"title":105,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":625},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent The Communications Associate Manager plays a key role in shaping and executing FWD’s external communications strategy, ensuring the company’s reputation, purpose, and customer trust are consistently elevated across all stakeholders. This role goes beyond execution—it drives strategic planning, editorial direction, and cross-functional collaboration to strengthen the brand, promote financial literacy, manage customer communications (including complaints), and proactively engage media and public stakeholders through purposeful storytelling and crisis management. The role also serves as a subject matter expert in communications, anticipating reputational risks, brand positioning, and stakeholder engagement. It requires a strong understanding of the insurance and financial services landscape, including market trends, regulatory affairs, and ESG. Oversee Corporate channels - Drive thought leadership and financial literacy initiatives. Lead content strategy for corporate website and other, ensuring accuracy, timeliness, and brand alignment. Stakeholder Engagement & Cross-Functional Leadership -Foster effective stakeholder engagement and ensure alignment of corporate narratives by driving collaboration across various departments and leadership teams and supporting initiatives that span various facets of the organization. Manage external engagement with industry groups, regulators, NGOs, and partners. External Communications & PR - Contribute to strategic planning and execution of media relations, PR campaigns and executions aligned with corporate narrative. Define standards for messaging and collaborate with agency partners. Monitor and report media coverage. Customer Communications & Complaints - Oversee customer-facing communications with Customer Experience to ensure clear, consistent, accurate messaging across customer touchpoints. Draft and review communications related to complaints and service updates. Crisis & Issues Management - Develop and help implement crisis communication protocols and templates. Advise on reputational risk and participate in tabletop exercises as needed. Assist in post-crisis trust-rebuilding strategies. CSR & Brand Purpose Storytelling - Communicate CSR, ESG, and community impact efforts. Lead and amplify storytelling around financial inclusion, disaster response, and sustainability. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":81,"slug":82,"title":83,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":627},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Job Summary: Responsible for overall delivery of sales performance and acquisition of new business Retention of quality business for the assigned branch and area Entails implementation of strategic initiatives to build and maintain cordial business relationship with bank partners and to grow and retain dedicated sales distribution model. Key Accountabilities: Offering of FWD’s Traditional and Variable products to Security Bank clients Establishing a good relationship with Security Bank in able to produce lead generations Skills & Experience Required: Minimum 1 year solid sales and account management experience preferably from telecommunications, real estate, hotel management\u002Ftourism services, banking and stock trading, luxury auto sales and pharmaceutical industry specifically handling top clients portfolio. A commendable sales performance specializing in Financial Services (Insurance, Unit Trust, Securities, Investment, etc) and in Corporate Banking or Wealth Management\u002FFinancial Planning services to high net worth clients is an advantage. Strong analytical and problem-solving skills as well as internal and external customer focus . Must be a team player but should be able to work independently with high degree of energy, motivation and ability to set own goals\u002Fpriorities.. Highly effective oral, written and interpersonal communication, presentation and influencing skills. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":161,"slug":162,"title":163,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":629},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Job Purpose: > To add value and improve internal audit function by bringing innovative thinking and disciplined approach to the effectiveness of risk management, control, and governance processes. > Perform the full audit cycle to ensure the effective and efficient audit activities and compliance with local regulations and company policies. Key Responsibilities: Perform full audit cycle from applying audit techniques (risk assessment, analytical review procedures, sampling approach to test process efficiency, etc.) to presenting the audit findings and areas for improvement effectively and confidently to the management. Develop and present quality audit reports with practical, effective and actionable recommendations. Conduct follow-up audits to monitor management’s interventions and assist in monitoring the completion of corrective audit actions including validation of management corrective action plans. Assist the Head of Internal Audit in developing annual plans and internal audit scope and preparing information for quarterly AC reporting and GO reporting. Proactively partner with business stakeholders and regional IA team to facilitate more efficient and effective audits. Engage in continuous knowledge development regarding sector’s rules and regulations, best practices, tools, techniques and performance standards. Education & Certification: Bachelor’s Degree in Accounting Certified Public Accountant Additional certifications such as Certified Information Systems Auditor (CISA) and Certified Internal Auditor (CIA) are considered an advantage Experience: At least 8 years of audit experience Insurance knowledge and experience is preferred Experienced in IT Security and well-versed in data analytics (using MS Excel, MS Access, or TeamMate Analytics) Must have Internal audit experience (or equivalent) and knowledge in auditing business processes and IT (i.e., application controls and IT General Controls) Experience in business process review\u002Fimprovement and project management Technical Competencies\u002FSkills: Ability to communicate effectively in a positive\u002Fupbeat fashion in both written and spoken English; Interpersonal skills with focused attention to management need to deal effectively with all business contacts; Ability to work under pressure and meet deadlines. Able to work in a fast-paced environment Collaborative teamwork Results-oriented Strategic and Business Acumen Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":182,"slug":183,"title":184,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":631},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent To enable newly on-boarded FSCs to be field-ready by providing tools, knowledge and mindset in providing FWD solutions to SBC referred clients. 1) Training Delivery: • Conduct the BEST program as the entry point for all new sales hires. • Deliver IC Review for Organic Recruits • Coordinate with different SMEs and admin team for the BEST session • Can simulate role play scenarios to enhance learning experience 2) Content Support: • Facilitate workshops for product reviews for FSCs. • Assist the senior trainers in developing and updating training modules, scripts to reflect recent changes and regulatory direction. • Review BEST module for improvement. 3) Performance Management: • Track and monitor the 1st 30 days of the onboarded FSCs in coordination with Area Sales Head upon coding – (TBD) • Conduct bite-sized sessions for FSCs to enable activation. • Average rating of 80% training feedback • IC Exam passing rate – Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":51,"slug":52,"title":53,"location":13,"raw_job_location_address_addressLocality":533,"raw_hiringOrganization_logo_url":13,"raw_description":633},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent Job Purpose: The functional systems analyst’s primary objective is helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners. Collaborates with the technical resources on the development of technical solutions to business problems. Education & Certification: B.S. in Information Technology, Business Administration, or related field with computer applications Any relevant certification is an advantage: (such as but not limited to) CBAP (Certified Business Analyst Professional) PSM (Professional Scrum Master) ITIL (IT Infrastructure Library) Experience: Preferably with more than 3 years previous experience as Business or Systems Analyst. Preferably from an Insurance industry. Proficiency in MS Office Applications. Experience in automation tools is an advantage: Collaborations and tracking: Jira \u002F Slack \u002F Teams Testing: Selenium; Appium; Junit… etc. With experience in cloud solutions is an advantage Hands-on experience in Life insurance system development and implementation is an advantage. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy. When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn"]