[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-line-officer-allianz-insurance-de-nl":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":65,"processed_longitude":66,"processed_employment_types":67,"processed_working_hours":68,"processed_working_hours_labels":70,"processed_home_office":71,"processed_salary_min":62,"processed_salary_max":63,"processed_salary_currency":59,"processed_salary_source":72,"processed_benefits":73,"processed_benefits_labels":74,"processed_industry":75,"processed_skills":7,"processed_job_location":76,"processed_full_address_gmaps":78,"processed_street_gmaps":80,"processed_city_gmaps":81,"processed_postal_code_gmaps":82,"processed_country_gmaps":83,"processed_country_iso_code_gmaps":85,"full_description":17,"formatted_description":86,"processed_employment_types_labels":36,"processed_home_office_labels":34,"processed_industry_labels":38,"processed_it_skills":87,"processed_it_skills_labels":90,"processed_soft_skills":91,"processed_soft_skills_labels":93,"processed_job_expertise_skills":94,"processed_job_expertise_skills_labels":95,"processed_language_requirements":96,"processed_total_experience_years":105,"processed_professional_field":106,"processed_professional_field_labels":107,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":108,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":75,"canonical_industry_label":38,"max_cpc":89,"actual_cpc":7},71337,"customer-line-officer-allianz-insurance","CUSTOMER LINE OFFICER",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":34,"employmentType":35,"industry":37,"skills":39,"baseSalary":57},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Join us as a Customer line Officer at Allianz Trade and you’ll be at the heart of the action!\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">As our customers’ trusted advisor, you’ll communicate vital information about claims, underwriting, sales and finance. And by keeping our customers happy, you’ll keep them coming back, and help us to grow our business.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">We’re one of the most trusted insurance and asset management companies in the world. We’re a diverse and inclusive workforce, and we care about our people – their ambitions, dreams and challenges.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">So, if you can live our international values and give excellent local customer service, we’ll work towards securing your future and open up career opportunities around the globe.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>About the role\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">As one of our customer line officers you’ll be the first point of contact for brokers and companies. They’ll rely on you and your team to give them the information they need, when they need it.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Put customers first \u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll adopt the Allianz philosophy of customer centricity and use our customer experience habits to create positive interactions with everyone you support.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Communicate in the best way for our customers\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">Whether you’re working with small companies, large companies or brokers, you’ll use the best channel (phone, email or chat) for your customer and the situation. \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Collaborate with multiple departments\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll use your knowledge and expertise to give your customers what they need to know about products and services across our sales, underwriting, claims and finance teams.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll use your judgement to decide when to help directly and when it’s time to pass a customer on. And when you do, you’ll pass them to the right person in the right team, so they can review what’s happened and resolve things effectively.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Be efficient and effective with IT tools\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll record and follow up customer contact and requests in our customer care tools. You’ll also make sure the data you and your team record on the customer relationship management (CRM) platform is accurate and thorough – especially for customer contact cases.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll spot technical problems customers are having and work with the IT team to raise them quickly and effectively.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll encourage and assist customers and brokers to self-serve when it’s the best option for them, so they always get the best experience.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Help us meet our service targets\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll be encouraged to achieve your performance goals in areas like:\u003C\u002Fp>\u003Cul style=\"margin-top: 0.0cm; margin-bottom: 0.0cm;\" type=\"disc\">\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">customer satisfaction\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">addressing customer queries on the first call\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">achieving service levels (for example, closing tickets in the timeframe in our service level agreement) \u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">keeping up with our targets for the number of calls, emails and chats we handle\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">reducing the number of customers who give up before they get through to us.\u003Cbr> \u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Be a team player\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll show your team spirit by always looking to improve the way you communicate, and through the quality and efficiency of your work. \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Uphold our corporate responsibilities\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll make sure all your work is in line with our standards, policies and regulatory guidelines – including data protection.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">We’ll also expect you to be proactive about continuously improving your product and service knowledge at Allianz Trade, providing us feedback and helping us to augment our business performance.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Who we’re looking for\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll be a great fit if you:\u003C\u002Fp>\u003Cul style=\"margin-top: 0.0cm; margin-bottom: 0.0cm;\" type=\"disc\">\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">have great \u003Cstrong>remote client management skills\u003C\u002Fstrong> – you’re friendly and helpful, you care about tailoring your service to each customer, you’re an active listener, you work hard to give first-class customer service and build high-quality relationships\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">have excellent\u003Cstrong> people skills and teamwork\u003C\u002Fstrong> – including being able to liaise with expert colleagues to provide the right information to customers\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">are comfortable using \u003Cstrong>IT tools and adopting new technology\u003C\u002Fstrong> to improve our service\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">Understand the Allianz Trade \u003Cstrong>value proposition \u003C\u002Fstrong>and\u003Cstrong> main customer touchpoints\u003C\u002Fstrong> on the related customer journey.\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">Basic understanding and training in Artificial Intelligence (AI) tools.\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">You’ll be an even better fit if you:\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cul style=\"margin-top: 0.0cm; margin-bottom: 0.0cm;\" type=\"disc\">\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">speak fluent English and Dutch\u003C\u002Fli>\u003Cli style=\"margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">have a previous experience in risk analysis (financial and accounting analysis) as 70% of the calls we get are about risk.\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cstrong>Salary\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cbr>Due to the European Pay Transparency Directive, the salary range for the offered position is set between €52,700 gross and €67,300 gross.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">\u003Cbr>The exact determination of the starting salary will depend on the evaluation of the candidate's profile in relation to the required qualifications.\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\">#TheNetherlands\u003Cbr>#Thenetherlands\u003Cbr>#Netherlands#NEUR\u003Cbr>#s-Hertogenbosch\u003Cbr>#LI-EW\u003C\u002Fp>\u003Cp style=\"margin: 0.0cm 0.0cm 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;\"> \u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-09-19","2027-09-19",[23],{"@type":24,"address":25,"geo":30},"Place",{"@type":26,"addressLocality":27,"addressCountry":28,"addressRegion":29},"PostalAddress","'s-Hertogenbosch","NL","Nordbrabant",{"@type":31,"latitude":32,"longitude":33},"GeoCoordinates",51.6978162,5.3036748,"ONSITE",[36],"PERMANENT",[38],"Insurance",[40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56],"CRM","AI Tools","Remote Client Management","Active Listening","Customer Service","Relationship Building","People Skills","Teamwork","Communication","Judgment","Proactivity","Risk Analysis","Financial Analysis","Accounting Analysis","Customer Relationship Management","Insurance Knowledge","Data Protection Compliance",{"@type":58,"currency":59,"value":60},"MonetaryAmount","EUR",{"@type":61,"minValue":62,"maxValue":63,"unitText":64},"QuantitativeValue",52700,67300,"YEAR",[32],[33],"permanent",[69],"FULL_TIME",[69],"onsite","estimated",[],[],"insurance",[77],"allianz, ermelo, netherlands",[79],"'s-Hertogenbosch, Niederlande",[],[27],[],[84],"Niederlande",[28],"**Join us as a Customer line Officer at Allianz Trade and you’ll be at the heart of the action!**\n\nAs our customers’ trusted advisor, you’ll communicate vital information about claims, underwriting, sales and finance. And by keeping our customers happy, you’ll keep them coming back, and help us to grow our business.\n\nWe’re one of the most trusted insurance and asset management companies in the world. We’re a diverse and inclusive workforce, and we care about our people – their ambitions, dreams and challenges.\n\nSo, if you can live our international values and give excellent local customer service, we’ll work towards securing your future and open up career opportunities around the globe.\n\n**About the role**\n\nAs one of our customer line officers you’ll be the first point of contact for brokers and companies. They’ll rely on you and your team to give them the information they need, when they need it.\n\n**Put customers first**\n\nYou’ll adopt the Allianz philosophy of customer centricity and use our customer experience habits to create positive interactions with everyone you support.\n\n**Communicate in the best way for our customers**\n\nWhether you’re working with small companies, large companies or brokers, you’ll use the best channel (phone, email or chat) for your customer and the situation.\n\n**Collaborate with multiple departments**\n\nYou’ll use your knowledge and expertise to give your customers what they need to know about products and services across our sales, underwriting, claims and finance teams.\n\nYou’ll use your judgement to decide when to help directly and when it’s time to pass a customer on. And when you do, you’ll pass them to the right person in the right team, so they can review what’s happened and resolve things effectively.\n\n**Be efficient and effective with IT tools**\n\nYou’ll record and follow up customer contact and requests in our customer care tools. You’ll also make sure the data you and your team record on the customer relationship management (CRM) platform is accurate and thorough – especially for customer contact cases.\n\nYou’ll spot technical problems customers are having and work with the IT team to raise them quickly and effectively.\n\nYou’ll encourage and assist customers and brokers to self-serve when it’s the best option for them, so they always get the best experience.\n\n**Help us meet our service targets**\n\nYou’ll be encouraged to achieve your performance goals in areas like:\n\n- customer satisfaction\n- addressing customer queries on the first call\n- achieving service levels (for example, closing tickets in the timeframe in our service level agreement)\n- keeping up with our targets for the number of calls, emails and chats we handle\n- reducing the number of customers who give up before they get through to us.\n\n**Be a team player**\n\nYou’ll show your team spirit by always looking to improve the way you communicate, and through the quality and efficiency of your work.\n\n**Uphold our corporate responsibilities**\n\nYou’ll make sure all your work is in line with our standards, policies and regulatory guidelines – including data protection.\n\nWe’ll also expect you to be proactive about continuously improving your product and service knowledge at Allianz Trade, providing us feedback and helping us to augment our business performance.\n\n**Who we’re looking for**\n\nYou’ll be a great fit if you:\n\n- have great **remote client management skills** – you’re friendly and helpful, you care about tailoring your service to each customer, you’re an active listener, you work hard to give first-class customer service and build high-quality relationships\n- have excellent **people skills and teamwork** – including being able to liaise with expert colleagues to provide the right information to customers\n- are comfortable using **IT tools and adopting new technology** to improve our service\n- Understand the Allianz Trade **value proposition** and **main customer touchpoints** on the related customer journey.\n- Basic understanding and training in Artificial Intelligence (AI) tools.\n\nYou’ll be an even better fit if you:\n\n- speak fluent English and Dutch\n- have a previous experience in risk analysis (financial and accounting analysis) as 70% of the calls we get are about risk.\n\n**Salary**\n\nDue to the European Pay Transparency Directive, the salary range for the offered position is set between €52,700 gross and €67,300 gross.\n\nThe exact determination of the starting salary will depend on the evaluation of the candidate's profile in relation to the required qualifications.\n\n#TheNetherlands\n#Thenetherlands\n#Netherlands#NEUR\n#s-Hertogenbosch\n#LI-EW",{"crm":88,"ai tools":89},3,1,[40,41],{"remote client management":92,"active listening":92,"customer service":92,"relationship building":92,"people skills":92,"teamwork":92,"communication":92,"judgment":88,"proactivity":88},4,[42,43,44,45,46,47,48,49,50],{"risk analysis":88,"financial analysis":88,"accounting analysis":88,"insurance knowledge":88,"data protection compliance":88,"customer relationship management":88},[51,52,53,54,55,56],{"detected_language_jobad":97,"required":98},"en",[99],[100,103],{"language":101,"level":102},"ENGLISH","C1",{"language":104,"level":102},"DUTCH",2,[44],[44],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F106415\u002Fcustomer-line-officer"]