As a Communications Business Partner, you will be part of the Internal & External Communications team within the CoE Brand, Marketing & Communications ING NL.

You will act as a content-driven advisor and strategic sparring partner for ING Netherlands’ Business Banking business unit, a dynamic matrix organisation operating in a results-driven environment. You will proactively develop and implement communication strategies that support business objectives, facilitate change, and strengthen employee engagement. While executing the strategy in the business, you will be the link between clear communication, the ING strategy, ongoing initiatives and societal developments, enabling coherent, impactful and aligned business communication.

The team

You will be part of the Internal & External Communications team within the CoE Brand, Marketing & Communications ING NL. In this role, you will work closely with Business Banking, senior stakeholders and colleagues across ING Netherlands and ING Global to deliver communication that supports strategic priorities, employee engagement and business performance.

Roles and responsibilities

In this role you will:

Advise the Executive Committee member and senior stakeholders of the business unit Business Banking on internal communication, engagement and change communication.
Initiate ideas and bring them to life yourself. For example, by independently developing programmes for business Town Halls, management updates, quarterly reports and campaigns.
Write, edit and optimise internal and external content in close alignment with stakeholders. You stimulate dialogue by gathering stories from the business and bringing them to life on channels such as Viva Engage and LinkedIn.
Safeguard tone of voice, frameworks and internal consistency within and across business units.
Connect business unit communications to ING’s overall strategy and ensure consistent messaging.
Manage stakeholders across all levels of the organisation and within the Internal & External Communications team.
Identify opportunities where involving ING Global adds value within the Dutch matrix context. E.g., Global campaigns, events, etc.
Measure communication impact, analyse results and continuously improve approaches and tools.
Contribute to the further development of internal communication frameworks, processes and instruments within a growing internal communication function.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We are looking for the following knowledge and experience:

Bachelor’s or Master’s degree in Communications or a related field.
Fluent in Dutch
10 years’ experience in internal communications within a corporate environment, including at least 7 years in a matrix organisation.
Experience advising senior stakeholders and developing targeted communication campaigns.
Strong analytical skills and excellent writing, editing and storytelling capabilities.
Ability to simplify complex messages without losing nuance.
Proactive, creative, collaborative, independent, well‑organised and resilient under pressure.
Comfortable working in an environment where English is frequently used, both spoken and written.
Experience with data‑driven evaluation of communication is an advantage.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions? Please visit our Frequently Asked Questions section to find some answers on questions you might have. If you're questions are not answered, you can also contact the recruiter attached to the advertisement.

Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

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Communications Business Partner