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In this role, you will provide leadership and strategic direction to ensure the availability, performance, and continuous improvement of our core banking mainframe systems. You will oversee technical support, system operations, budget management, and staff development to maintain 24x7 system uptime aligned with Group IT transformation initiatives and regulatory compliance. What you will be doing Lead the Mainframe System Services team in managing core banking system hardware and software to ensure 24x7x365 availability Forecast capacity growth and manage annual CAPEX and OPEX budgets to support technology refresh and cost optimization Collaborate with senior management to set objectives and KPIs for team performance and service delivery improvement Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius) Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction Ensure adherence to SOPs, regulatory requirements, and quality control processes Supervise projects related to mainframe systems and facilitate migration efforts in line with Group IT obsolescence policies Drive vendor management, audit compliance, and precise documentation of system architecture and inventory Promote continuous learning and adoption of new technologies within the team What we're looking for Minimum Diploma or Degree in Information Technology or equivalent At least 7 years’ experience supporting and operating group IT infrastructure with advanced expertise in IBM System z architecture and z\u002FOS environment Strong knowledge of Host LPAR design, high availability, mainframe products (CICS, VTAM, NETWORK, ZEKE, MOBIUS, etc.), and backup systems Proven leadership skills with the ability to communicate effectively across organizational levels Experience managing budgets, vendor relationships, and IT compliance audits Strong analytical, planning, and organizational abilities What we offer At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now. A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.",{"@type":18,"name":9},"Organization","2026-05-20","2027-05-20",[22],{"@type":23,"address":24,"geo":29},"Place",{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":28},"PostalAddress","Bandar Baru Bangi","MY","Selangor",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",2.962937,101.743762,"HYBRID",[35],"PERMANENT",[37],"Banking and Financial Services",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,56],"IBM System z architecture","z\u002FOS","Host LPAR design","CICS","VTAM","NETWORK","ZEKE","MOBIUS","ZARA","LCM","Backup systems","Leadership","Communication","Analytical","Planning","Organizational","Collaboration","Vendor management","Mainframe system management","Budget management","Disaster recovery planning","IT Service Management","Change management","Incident response","Regulatory compliance","Project management","Audit compliance","Capacity forecasting","Technology refresh","Cost optimization","SOP adherence","Quality control","Documentation",{"@type":73,"currency":74,"value":75},"MonetaryAmount","MYR",{"@type":76,"minValue":77,"maxValue":78,"unitText":79},"QuantitativeValue",120000,180000,"YEAR",[31],[32],"permanent",[84],"FULL_TIME",[84],"hybrid","estimated",[89,90,91,92,93,94],"Competitive remuneration","Comprehensive benefits","Professional development opportunities","Career growth opportunities","Wellness initiatives","Flexible work arrangements",[89,90,91,92,93,94],"banking and financial services",[98],"rhb, rhb complex - itd, level 4, malaysia",[100],"Level 4, IT Centre. RHB Complex, No.8. Jalan Institusi, Kawasan Institusi, Bangi Government and Private Training Centre Area, 43000 Bandar Baru Bangi, Selangor, Malaysia",[],[26],[104],"43000",[106],"Malaysia",[27],"## About the Role\n\nWe are seeking an experienced and driven Section Head to lead our Mainframe System Services team. In this role, you will provide leadership and strategic direction to ensure the availability, performance, and continuous improvement of our core banking mainframe systems. You will oversee technical support, system operations, budget management, and staff development to maintain 24x7 system uptime aligned with Group IT transformation initiatives and regulatory compliance.\n\n## What you will be doing\n\n- Lead the Mainframe System Services team in managing core banking system hardware and software to ensure 24x7x365 availability\n- Forecast capacity growth and manage annual CAPEX and OPEX budgets to support technology refresh and cost optimization\n- Collaborate with senior management to set objectives and KPIs for team performance and service delivery improvement\n- Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius)\n- Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives\n- Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction\n- Ensure adherence to SOPs, regulatory requirements, and quality control processes\n- Supervise projects related to mainframe systems and facilitate migration efforts in line with Group IT obsolescence policies\n- Drive vendor management, audit compliance, and precise documentation of system architecture and inventory\n- Promote continuous learning and adoption of new technologies within the team\n\n## What we're looking for\n\n- Minimum Diploma or Degree in Information Technology or equivalent\n- At least 7 years’ experience supporting and operating group IT infrastructure with advanced expertise in IBM System z architecture and z\u002FOS environment\n- Strong knowledge of Host LPAR design, high availability, mainframe products (CICS, VTAM, NETWORK, ZEKE, MOBIUS, etc.), and backup systems\n- Proven leadership skills with the ability to communicate effectively across organizational levels\n- Experience managing budgets, vendor relationships, and IT compliance audits\n- Strong analytical, planning, and organizational abilities\n\n## What we offer\n\nAt RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance.\n\nIf you're ready to be a part of our transformative journey, we encourage you to apply now.\n\nA mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family.\n\nAt RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.",{"lcm":110,"cics":110,"vtam":110,"z\u002Fos":110,"zara":110,"zeke":110,"mobius":110,"network":110,"backup systems":110,"host lpar design":110,"ibm system z architecture":110},4,[39,40,41,42,43,44,45,46,47,48,49],{"leadership":110,"communication":110,"analytical":110,"planning":110,"organizational":110,"collaboration":113,"vendor management":110},3,[50,51,52,53,54,55,56],{"documentation":110,"sop adherence":110,"quality control":110,"audit compliance":110,"budget management":110,"change management":110,"cost optimization":110,"incident response":110,"vendor management":110,"project management":110,"technology refresh":110,"capacity forecasting":110,"it service management":110,"regulatory compliance":110,"disaster recovery planning":110,"mainframe system management":110},[57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,56],{"detected_language_jobad":118,"required":119},"en",[120],[121],{"language":122,"level":123},"ENGLISH","C1",7,[126],"Information and Communications Technology Service Managers",[126],"https:\u002F\u002Frhb.wd102.myworkdayjobs.com\u002Fen-us\u002Frhbexternalcareersite\u002Fjob\u002Frhb-complex---itd-level-4\u002Fsh--mainframe-system-services_jr000534","banking","Banking",1]