[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-process-management-mgr-ocbc-malaysia-de-my":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":45,"processed_longitude":47,"processed_employment_types":49,"processed_working_hours":50,"processed_working_hours_labels":52,"processed_home_office":53,"processed_salary_min":42,"processed_salary_max":43,"processed_salary_currency":39,"processed_salary_source":54,"processed_benefits":55,"processed_benefits_labels":60,"processed_industry":61,"processed_skills":7,"processed_job_location":62,"processed_full_address_gmaps":64,"processed_street_gmaps":66,"processed_city_gmaps":67,"processed_postal_code_gmaps":68,"processed_country_gmaps":69,"processed_country_iso_code_gmaps":70,"full_description":16,"formatted_description":16,"processed_employment_types_labels":23,"processed_home_office_labels":21,"processed_industry_labels":25,"processed_it_skills":72,"processed_it_skills_labels":73,"processed_soft_skills":74,"processed_soft_skills_labels":77,"processed_job_expertise_skills":78,"processed_job_expertise_skills_labels":80,"processed_language_requirements":81,"processed_total_experience_years":76,"processed_professional_field":88,"processed_professional_field_labels":92,"processed_leadership_role":11,"processed_date_posted":19,"raw_job_url":93,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":94,"canonical_industry_label":90,"max_cpc":95,"actual_cpc":7},61992,"process-management-mgr-ocbc-malaysia","Process Management - MGR",null,{"name":9,"slug":10,"logo_url":7},"OCBC Malaysia","ocbc-malaysia",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"validThrough":20,"jobLocationType":21,"employmentType":22,"industry":24,"skills":26,"baseSalary":37},"https:\u002F\u002Fschema.org\u002F","JobPosting","WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Payment Investigation Officer Roles and Responsibilities • Provide first point of contact support to ensure all queries from both internal and external clients are responded to in a timely and professional manner. • Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved. • Process and perform verification for investigation cases with high accuracy and with minimal supervision. • Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements. • To ensure quick action\u002Fresolution in managing both internal and external customers’ queries, feedback, and complaints. • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted. • To participate in UAT\u002FProjects as and when required. •Minimum 2-3 years of experience in banking industry or financial institution, preferably with remittance relevant experiences. • Risk awareness and attention to details\u002F meticulous and strong follow-up skills. • Highly driven and able to work under pressure in a time sensitive environment. • Time management and ability to prioritize effectively based on the risk\u002Ftime criticality of the tasks required. • Possesses good oral\u002Fwritten\u002F communication and co-ordination skills; and able to interact well with team members and business units\u002Fbankers\u002Fcustomers. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.",{"@type":18,"name":9},"Organization","2026-05-13","2027-05-13","ONSITE",[23],"PERMANENT",[25],"Banking and Financial Services",[27,28,29,30,31,32,33,34,35,36],"Communication","Coordination","Time Management","Attention to Detail","Follow-up Skills","Ability to Work Under Pressure","Payment Investigation","Remittance Experience","Risk Awareness","UAT Participation",{"@type":38,"currency":39,"value":40},"MonetaryAmount","MYR",{"@type":41,"minValue":42,"maxValue":43,"unitText":44},"QuantitativeValue",40000,60000,"YEAR",[46,46],4.210484,[48,48],101.975766,"permanent",[51],"FULL_TIME",[51],"onsite","estimated",[56,57,58,59],"Competitive base salary","Holistic flexible benefits","Community initiatives","Industry-leading learning and professional development opportunities",[56,57,58,59],"banking and financial services",[63],"ocbc, mal-menara ge2, malaysia",[65],"Malaysia",[],[],[],[65],[71],"MY",{},[],{"communication":75,"coordination":76,"time management":76,"attention to detail":75,"follow-up skills":76,"ability to work under pressure":76},4,3,[27,28,29,30,31,32],{"risk awareness":76,"uat participation":79,"payment investigation":75,"remittance experience":76},2,[33,34,35,36],{"detected_language_jobad":82,"required":83},"en",[84],[85],{"language":86,"level":87},"ENGLISH","B2",[89,90,91],"Finance","Banking","Operations",[89,90,91],"https:\u002F\u002Focbc.wd102.myworkdayjobs.com\u002Fen-us\u002Fexternal\u002Fjob\u002Focbc-malaysia-menara-ge2\u002Fprocess-management---mgr_jr00007540","banking",1]