[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-service-officer-cantonese-speaker-moomoo-de-my":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":10,"featured_until":7,"is_active":11,"deactivated_at":7,"is_enriched":11,"processed_job_posting_json":12,"processed_latitude":68,"processed_longitude":69,"processed_employment_types":70,"processed_working_hours":71,"processed_working_hours_labels":73,"processed_home_office":74,"processed_salary_min":65,"processed_salary_max":66,"processed_salary_currency":62,"processed_salary_source":75,"processed_benefits":76,"processed_benefits_labels":86,"processed_industry":87,"processed_skills":7,"processed_job_location":88,"processed_full_address_gmaps":90,"processed_street_gmaps":92,"processed_city_gmaps":94,"processed_postal_code_gmaps":95,"processed_country_gmaps":97,"processed_country_iso_code_gmaps":99,"full_description":15,"formatted_description":100,"processed_employment_types_labels":34,"processed_home_office_labels":32,"processed_industry_labels":36,"processed_it_skills":101,"processed_it_skills_labels":102,"processed_soft_skills":103,"processed_soft_skills_labels":105,"processed_job_expertise_skills":106,"processed_job_expertise_skills_labels":108,"processed_language_requirements":109,"processed_total_experience_years":123,"processed_professional_field":124,"processed_professional_field_labels":125,"processed_leadership_role":10,"processed_date_posted":18,"raw_job_url":126,"apply_url":7,"raw_hiringOrganization_logo_url":127,"translations":7,"canonical_industry_key":87,"canonical_industry_label":36,"max_cpc":128,"actual_cpc":7},89673,"customer-service-officer-cantonese-speaker-moomoo","Customer Service Officer (Cantonese Speaker)",null,{"name":9,"slug":9,"logo_url":7},"moomoo",false,true,{"@context":13,"@type":14,"title":6,"description":15,"hiringOrganization":16,"datePosted":18,"validThrough":19,"jobLocation":20,"jobLocationType":32,"employmentType":33,"industry":35,"skills":37,"baseSalary":60},"https:\u002F\u002Fschema.org\u002F","JobPosting","Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.\nJoin our dynamic team at Moomoo as a Customer Service Officer (Cantonese Speaker), where your passion for finance and technology can thrive. \nProvide professional customer support and consultation to local and overseas customers through official communication channels, including online chat, telephone, and other designated platforms.\nProvide users\u002Fclients with guidance on trading account registration, account opening, fund deposits and withdrawals, and related processes.\nProvide timely and accurate guidance on software and platform-related operational issues encountered by customers.\nHandle general customer complaints and inquiries professionally and effectively, and escalate complex or sensitive cases to the relevant backend teams when necessary.\nRecord, categorize, and analyze customer feedback and inquiries to support service quality improvement and enhance the overall customer experience.\nAchieve assigned customer service KPIs, including answer rate, customer satisfaction, first-contact resolution rate, average handling time, quality\u002Ferror rate, and other relevant performance indicators.\nMaintain accurate and timely records of customer interactions and follow established customer service procedures and guidelines.\nPerform other ad-hoc duties and responsibilities as assigned from time to time.\t\t \t\n \nDegree or above, preferably in Finance, Economics, Business, Management, or a related discipline.\nRelevant working experience in customer service, contact centre, technical support, securities brokerage, or a related industry is preferred. Fresh graduates are welcome to apply.\nProficient in Mandarin and Cantonese\n, with strong written and verbal communication skills. Good command of English, particularly spoken English, will be an added advantage.\nCustomer-oriented, detail-oriented, patient, reliable, and professional, with a good understanding of customer service principles.\nStrong willingness to learn and the ability to adapt quickly to changes and new financial products, systems, and processes.\nAble to remain calm and professional when handling challenging customer interactions.\nAble to work effectively under pressure, manage high volumes of customer inquiries, and handle multiple customer requests efficiently.\nStrong teamwork, communication, problem-solving, and time-management skills.\nWilling to work according to assigned shifts, including evening, night, and public holiday shifts. Applicable shift allowances will be provided in accordance with the Company's policy\n \nWe offer a comprehensive and holistic work experience and package as follows: \t\n \nBasic Salary + Shift Allowances\nMonthyl KPI incentive\nYearly dental, optical & health check allowances\nConvenient Access to Public Transport\n \nExam Sponsorship\n \nCareer Development Opportunities in the Financial Services Industry\n \nCompany Team Building & Bonding Activities\n \nFree-Flow Pantry Snacks & Drinks\n \nDynamic, Multinational Working Environment\n \n \nPlease note that only short-listed candidates will be contacted. Thank you.",{"@type":17,"name":9},"Organization","2026-10-26","2027-10-26",[21],{"@type":22,"address":23,"geo":28},"Place",{"@type":24,"addressLocality":25,"addressCountry":26,"addressRegion":27},"PostalAddress","Kuala Lumpur","MY","Wilayah Persekutuan Kuala Lumpur",{"@type":29,"latitude":30,"longitude":31},"GeoCoordinates",3.1500947,101.7120391,"ONSITE",[34],"PERMANENT",[36],"Financial Services",[38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59],"Customer Orientation","Detail Orientation","Patience","Reliability","Professionalism","Willingness to Learn","Adaptability","Calmness under Pressure","Stress Management","Teamwork","Communication","Problem Solving","Time Management","Customer Service","Customer Support","Customer Consultation","Trading Account Guidance","Complaint Handling","Customer Feedback Analysis","KPI Achievement","Record Keeping","Securities Brokerage Knowledge",{"@type":61,"currency":62,"value":63},"MonetaryAmount","HKD",{"@type":64,"minValue":65,"maxValue":66,"unitText":67},"QuantitativeValue",20000,30000,"YEAR",[30],[31],"permanent",[72],"FULL_TIME",[72],"onsite","original",[77,78,79,80,81,82,83,84,85],"Basic Salary + Shift Allowances","Monthly KPI incentive","Yearly dental, optical & health check allowances","Convenient Access to Public Transport","Exam Sponsorship","Career Development Opportunities in the Financial Services Industry","Company Team Building & Bonding Activities","Free-Flow Pantry Snacks & Drinks","Dynamic, Multinational Working Environment",[77,78,79,80,81,82,83,84,85],"financial services",[89],"moomoo, kuala lumpur, malaysia",[91],"Level 9, Menara Khuan Choo, 75A, Jalan Raja Chulan, Bukit Bintang, 50200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia",[93],"Jalan Raja Chulan 75A",[25],[96],"50200",[98],"Malaysia",[26],"Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.\n\nJoin our dynamic team at Moomoo as a Customer Service Officer (Cantonese Speaker), where your passion for finance and technology can thrive.\n\n- Provide professional customer support and consultation to local and overseas customers through official communication channels, including online chat, telephone, and other designated platforms.\n- Provide users\u002Fclients with guidance on trading account registration, account opening, fund deposits and withdrawals, and related processes.\n- Provide timely and accurate guidance on software and platform-related operational issues encountered by customers.\n- Handle general customer complaints and inquiries professionally and effectively, and escalate complex or sensitive cases to the relevant backend teams when necessary.\n- Record, categorize, and analyze customer feedback and inquiries to support service quality improvement and enhance the overall customer experience.\n- Achieve assigned customer service KPIs, including answer rate, customer satisfaction, first-contact resolution rate, average handling time, quality\u002Ferror rate, and other relevant performance indicators.\n- Maintain accurate and timely records of customer interactions and follow established customer service procedures and guidelines.\n- Perform other ad-hoc duties and responsibilities as assigned from time to time.\n\n- Degree or above, preferably in Finance, Economics, Business, Management, or a related discipline.\n- Relevant working experience in customer service, contact centre, technical support, securities brokerage, or a related industry is preferred. Fresh graduates are welcome to apply.\n- Proficient in Mandarin and Cantonese, with strong written and verbal communication skills. Good command of English, particularly spoken English, will be an added advantage.\n- Customer-oriented, detail-oriented, patient, reliable, and professional, with a good understanding of customer service principles.\n- Strong willingness to learn and the ability to adapt quickly to changes and new financial products, systems, and processes.\n- Able to remain calm and professional when handling challenging customer interactions.\n- Able to work effectively under pressure, manage high volumes of customer inquiries, and handle multiple customer requests efficiently.\n- Strong teamwork, communication, problem-solving, and time-management skills.\n- Willing to work according to assigned shifts, including evening, night, and public holiday shifts. Applicable shift allowances will be provided in accordance with the Company's policy\n\nWe offer a comprehensive and holistic work experience and package as follows:\n\n- Basic Salary + Shift Allowances\n- Monthyl KPI incentive\n- Yearly dental, optical & health check allowances\n- Convenient Access to Public Transport\n\n- Exam Sponsorship\n\n- Career Development Opportunities in the Financial Services Industry\n\n- Company Team Building & Bonding Activities\n\n- Free-Flow Pantry Snacks & Drinks\n\n- Dynamic, Multinational Working Environment\n\nPlease note that only short-listed candidates will be contacted. Thank you.",{},[],{"customer orientation":104,"detail orientation":104,"patience":104,"reliability":104,"professionalism":104,"willingness to learn":104,"adaptability":104,"calmness under pressure":104,"stress management":104,"teamwork":104,"communication":104,"problem solving":104,"time management":104},4,[38,39,40,41,42,43,44,45,46,47,48,49,50],{"record keeping":104,"kpi achievement":104,"customer service":104,"customer support":104,"complaint handling":104,"customer consultation":104,"trading account guidance":104,"customer feedback analysis":104,"securities brokerage knowledge":107},3,[51,52,53,54,55,56,57,58,59],{"detected_language_jobad":110,"required":111},"en",[112,116,119],[113],{"language":114,"level":115},"CANTONESE","C2",[117],{"language":118,"level":115},"MANDARIN",[120],{"language":121,"level":122},"ENGLISH","B2",0,[51],[51],"https:\u002F\u002Fapply.workable.com\u002Fmoomoo\u002Fj\u002F9503071270\u002F","https:\u002F\u002Fworkablehr.s3.amazonaws.com\u002Fuploads\u002Faccount\u002Flogo\u002F661829\u002Flogo",1]