[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-contact-center-rhb-bank-de-my":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":62,"processed_longitude":63,"processed_employment_types":64,"processed_working_hours":65,"processed_working_hours_labels":67,"processed_home_office":68,"processed_salary_min":59,"processed_salary_max":60,"processed_salary_currency":56,"processed_salary_source":69,"processed_benefits":70,"processed_benefits_labels":71,"processed_industry":72,"processed_skills":7,"processed_job_location":73,"processed_full_address_gmaps":75,"processed_street_gmaps":77,"processed_city_gmaps":79,"processed_postal_code_gmaps":80,"processed_country_gmaps":82,"processed_country_iso_code_gmaps":84,"full_description":16,"formatted_description":85,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":86,"processed_it_skills_labels":88,"processed_soft_skills":89,"processed_soft_skills_labels":91,"processed_job_expertise_skills":92,"processed_job_expertise_skills_labels":93,"processed_language_requirements":94,"processed_total_experience_years":107,"processed_professional_field":108,"processed_professional_field_labels":110,"processed_leadership_role":11,"processed_date_posted":19,"raw_job_url":111,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":72,"canonical_industry_label":37,"max_cpc":107,"actual_cpc":7},76976,"customer-contact-center-rhb-bank","Customer Contact Center",null,{"name":9,"slug":10,"logo_url":7},"RHB Bank","rhb-bank",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"validThrough":20,"jobLocation":21,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":54},"https:\u002F\u002Fschema.org\u002F","JobPosting","Key Responsibilities :- Understand the different types of services and products offered to customers Provide and communicate information on new product and services for affluent customers Facilitate customers calls and resolve customer issues Manage disgruntled customer, handle customer complaints and escalates to relevant parties Process customer request and ensure communication to relevant parties As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline. Requirements: Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers Excellent leadership, interpersonal, communication & motivational skills. Good knowledge in retail products and services Customer service and leads management skill. Good knowledge in Customer Care\u002FCall Center system eg. CRM, CC Pulse, NICE & WFM. General computer skill. Proficient in either Mandarin or Cantonese and English is a must Malaysian Native speaker with the above or more required languages is an added advantage Willing to work on 24\u002F7 shift cycle A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. 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As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.",{"@type":18,"name":9},"Organization","2025-05-07","2026-05-07",[22],{"@type":23,"address":24,"geo":29},"Place",{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":28},"PostalAddress","Kuala Lumpur","MY","Wilayah Persekutuan Kuala Lumpur",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",3.1435187,101.7210744,"ONSITE",[35],"PERMANENT",[37],"Financial Services",[39,40,41,42,43,44,45,46,47,48,48,49,50,51,52,53],"CRM","CC Pulse","NICE","WFM","General computer skills","Leadership","Interpersonal skills","Communication","Motivational skills","Customer service","Telemarketing","Call center operations","Retail products knowledge","Leads management","Complaint handling",{"@type":55,"currency":56,"value":57},"MonetaryAmount","MYR",{"@type":58,"minValue":59,"maxValue":60,"unitText":61},"QuantitativeValue",3000,5000,"YEAR",[31],[32],"permanent",[66],"FULL_TIME",[66],"onsite","estimated",[],[],"financial services",[74],"rhb, menara public gold 2 - level 6, malaysia",[76],"Menara Public Gold @ TRX, 249, Jln Tun Razak, Imbi, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia",[78],"Jalan Tun Razak 249",[26],[81],"50400",[83],"Malaysia",[27],"## Key Responsibilities :-\n- Understand the different types of services and products offered to customers\n- Provide and communicate information on new product and services for affluent customers\n- Facilitate customers calls and resolve customer issues\n- Manage disgruntled customer, handle customer complaints and escalates to relevant parties\n- Process customer request and ensure communication to relevant parties\n- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.\n\n## Requirements:\n- Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers\n- Excellent leadership, interpersonal, communication & motivational skills.\n- Good knowledge in retail products and services\n- Customer service and leads management skill.\n- Good knowledge in Customer Care\u002FCall Center system eg. CRM, CC Pulse, NICE & WFM.\n- General computer skill.\n- Proficient in either Mandarin or Cantonese and English is a must\n- Malaysian Native speaker with the above or more required languages is an added advantage\n- Willing to work on 24\u002F7 shift cycle\n\nA mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family.\n\nAt RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.",{"crm":87,"wfm":87,"nice":87,"cc pulse":87,"general computer skills":87},2,[39,40,41,42,43],{"leadership":90,"interpersonal skills":90,"communication":90,"motivational skills":90,"customer service":90},3,[44,45,46,47,48],{"telemarketing":87,"customer service":90,"leads management":87,"complaint handling":90,"call center operations":87,"retail products knowledge":87},[48,49,50,51,52,53],{"detected_language_jobad":95,"required":96},"en",[97,101,104],[98],{"language":99,"level":100},"MANDARIN","C1",[102],{"language":103,"level":100},"CANTONESE",[105],{"language":106,"level":100},"ENGLISH",1,[109],"Customer Service",[109],"https:\u002F\u002Frhb.wd102.myworkdayjobs.com\u002Fen-us\u002Frhbexternalcareersite\u002Fjob\u002Fkuala-lumpur\u002Fcustomer-contact-center_jr000218"]