The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Shareholder Services Manager – Closed‑Ended Funds

Location: Malta Department: Fund Administration Employment Type: Full‑Time, Permanent

The Role

We are seeking an experienced Shareholder Services Manager to support our rapidly expanding closed‑ended funds platform, covering private equity, real estate, infrastructure, and private credit structures. This role is central to delivering an exceptional investor experience while ensuring full compliance with regulatory and fund requirements. You will oversee complex investor servicing processes, manage institutional investor relationships, and lead a team responsible for the full lifecycle of closed‑ended fund operations from onboarding to capital activity.

Key Responsibilities

Closed‑Ended Fund Operations

Oversee investor onboarding for private equity, real estate, infrastructure, and private credit funds, ensuring compliance with LPAs, side letters, and regulatory requirements.
Approve investor transaction documentation, including commitments, transfers, capital calls, and distributions.
Manage the end‑to‑end capital call and distribution process, including notice preparation, payment coordination, and reconciliation.
Ensure accurate maintenance of investor commitments, unfunded balances, capital account activity, and investor registers.
Collaborate with Fund Accounting teams on waterfall allocations, carried interest calculations, and investor‑level reporting.

Investor Due Diligence

Coordinate with the dedicated Investor Due Diligence / AML team to ensure all investor onboarding requirements are completed in line with regulatory and fund standards.
Review investor documentation for completeness and ensure all eligibility criteria are met before approval.
Maintain strong communication channels with the due diligence team to resolve outstanding items and ensure timely investor onboarding.
Serve as a primary point of contact for investors, investment managers, advisors, custodians, and other fund counterparties.
Attend and contribute to operational, client, and regulatory meetings.
Build strong relationships with GPs and institutional LPs, ensuring timely and accurate responses to investor queries.

Team & Process Management

Manage and mentor a team, providing ongoing coaching and performance feedback.
Support the development and implementation of departmental procedures, with a focus on scaling closed‑ended fund operations.
Drive process enhancements to improve efficiency, accuracy, and investor experience.

Skills & Experience Required

Minimum 2 years of experience in a Transfer Agency or Investor Services role, with strong exposure to closed‑ended fund structures (PE/RE/Infrastructure/Private Credit).
Strong understanding of LPAs, side letters, capital call/distribution cycles, and institutional investor expectations.
A‑Level standard of education or equivalent; further qualifications in finance or compliance are an asset.
Excellent communication skills and a client‑focused mindset.
Strong organisational skills with the ability to manage complex workflows and meet strict deadlines.
High attention to detail and comfort working with complex fund structures.
Proficiency in MS Office applications; experience with PFS Paxus, eFront, Investran, or similar closed‑ended systems is considered an advantage.

What You Will Gain

A unique opportunity to join a fast‑growing global organisation with a rapidly expanding closed‑ended funds platform.
Exposure to sophisticated fund structures and institutional investors.
Training, development, and clear progression opportunities.

Our Commitment

We are an equal opportunity employer and ensure that no applicant is treated less favourably on the basis of gender, identity, marital status, race, nationality, ethnicity, age, sexual orientation, socio‑economic background, disability, or any other protected characteristic. Hiring decisions are based solely on skills, qualifications, and experience.

We measure our success not only by delivering exceptional services and increasing our assets under administration, but also by the positive impact we make on people, society, and the planet. Learn more about our CSR commitments at: https://theapexgroup.com/csr-policy/

How to Apply

If you are ready to take the next step in your career and join a high‑performing team, please submit your CV, cover letter, and salary expectations to: recruitment@apexfunds.com.mt

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent.

Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us

Shareholder Services Manager - Close Ended Funds